SureStay by Best Western Cambridge

10/10

Exceptional

21 Apr 2026

Zhengzhi

Clean room. Good breakfast.

10/10

Exceptional

12 Apr 2026

James

It was much better experience than Urbana Best Western .

Family

10/10

Exceptional

08 Apr 2026

Debra

Clean. Some carpet needs replaced and breakfast was not the best but overall good for what you pay.

Self

8/10

Excellent

20 Feb 2026

Garnel

Clean room. Hallway stinks.

Self

4/10

Poor

13 Feb 2026

Michelle

Front desk staff was rude. Charged me a 100$ for an incidental charge. Pool was down. Worker was banging on my door at 11am demanding that I leave, cause check out was at 11am, even though I had bags in my hand and ready to leave. Also, there were probably only 10 people total staying in the hotel. It wasn’t like anyone was waiting on a room. Lastly, breakfast ended at 9am! Really???

Business

4/10

Poor

07 Feb 2026

Noelle

There was hair in the bathtub and dog fur all over the floor. Was definitely not pleased, and will never stay at that specific Best Western ever again.

Business_and_leisure Self

8/10

Excellent

01 Feb 2026

Andrew

Clean room. Convenient location.

Business Self

8/10

Excellent

01 Feb 2026

Andrew

Clean comfortable and cheap. Perfect for a short stay while on the road.

Business Self

6/10

Pleasant

03 Jan 2026

Courtney

Pool was so nice and warm, the room was clean and we had all we needed...breakfast was disappointing, just sausage gravy bagels and waffles, not that it wasn't enough just limited options for someone with food restrictions and diet preferences...

Leisure Family

2/10

Poor

03 Jan 2026

Justin

The check in was a nightmare. The girl said we had no reservation (even though I showed her our confirmation email). She wasn’t helpful with the issue and didn’t even want to get the manager for me to speak with (saying he “probably wouldn’t want to come down.”) Ultimately we learned our booking accidentally got cancelled (which she should have been able to see in their system). There were also crackheads doing drugs near the adjacent building. Once we were given a room (which was more hassle than it should have been), we were very pleased with the interior. Clean, comfortable, and very nice room. Breakfast could’ve used some eggs or sausage or something but bagels were good. Pool was small but warm, which was nice.

Business_and_leisure Partner

8/10

Excellent

21 Dec 2025

Susan

The room was clean and facilities sermed fine. The elevator wasn't working while we were there, but the stairs were easy to navigate.
The breakfast was decent too.

Leisure Pet

6/10

Pleasant

15 Dec 2025

Priya

The room was ok, breakfast could be better.

10/10

Exceptional

15 Dec 2025

Stephen

Yes. We loved our stay. Our room was by the lumberyard so it was noisy during the day but better at night. The breakfast was excellent and the lobby was clean and beautiful. The girl at the front desk did not tell me that she was putting a $100 deposit down iin my card and said it was for incidentals. So that was surprising when I saw the charge. But it was a great stay.

Business_and_leisure Partner

10/10

Exceptional

21 Nov 2025

Gregory

Great great

6/10

Pleasant

16 Nov 2025

bob

Pool cold. Bldg clean/healthy but in state of repair. Room fridge froze food

Leisure Self

10/10

Exceptional

13 Nov 2025

Annette

Great stay, very friendly when checking in, clean and comfortable.

Partner

10/10

Exceptional

09 Nov 2025

Paula

.

10/10

Exceptional

29 Oct 2025

Amanda

Front office staff were polite and friendly. Room was clean and comfortable.

Partner

10/10

Exceptional

27 Oct 2025

Diana

No pool available.

4/10

Poor

26 Oct 2025

Dawn

Room wasn't completely clean and even after cleaning it again there was still miscellaneous items in the drawers and a broken pen on the dresser. Also, I had trouble getting the door to work. It was finicky during my stay and I needed assistance during the morning of check out.to enter the room after breakfast to get out the last of my luggage. I felt strongly that I deserved a discount off of my two night stay which the facility wouldn't authorize through Hotels.com. I definitely will avoid Best Westerns in the future.

Friends_and_family Family

10/10

Exceptional

25 Oct 2025

Lynn

Clean and comfortable. The gal at the check-in desk was friendly and very helpful with any questions we had.

Leisure Partner

10/10

Exceptional

24 Oct 2025

Valerie

The bed was so comfortable! The shower had great water pressure, breakfast was super! We enjoyed our stay.

Leisure

8/10

Excellent

24 Oct 2025

Brendon

Solid place to stay no problems at all.

Leisure Friends

10/10

Exceptional

16 Oct 2025

Amy

The property was clean and updated. Very nice clean breakfast area. Staff are kind and responsive. Great place!

Leisure Family

6/10

Pleasant

13 Oct 2025

richard k

Our room had lots of dog hair in the carpet. Also found a dog turd behind the chair. Had to wait for the desk person upon check In and check out because they were busy doing other duties. Breakfast was terrible. NOT HAPPY.

Leisure Partner

4/10

Poor

13 Oct 2025

Jacqueline

There was no hot water when i checked in. I told the front desk who claimed they fixed it. The next morning the water was barely warm.

8/10

Excellent

10 Oct 2025

Thomas P

The only complaint if you want to call it one was the doors. They were so hard to open. Getting into the room door was not as bad because you pushed it open. But when leaving the room it was like there was someone holding it closed on the other side.
Just too much effort and hard to get things out the door because it wanted to shut.

Partner

8/10

Excellent

06 Oct 2025

April

Breakfast was good and staff nice. Its currently being renovated to a best western and pool heater didnt work. Cery clean and comfortable bed.

8/10

Excellent

04 Oct 2025

Kimberly

Room was clean. Comfy bed. Pillows need updated.

Leisure Partner

6/10

Pleasant

24 Sep 2025

Larry

Our room was not cleaned during our start

Leisure Partner

8/10

Excellent

18 Aug 2025

Shana

My room was quiet. The main entrance and elevator could use maintenance. Breakfast was not extravagant, but good.

Leisure Self

8/10

Excellent

10 Aug 2025

Michelle

The staff was fantastic. The room was clean. Disappointed that the pool was down and apparently has been for sometime that was the reason we had specifically booked this hotel. The front doors were broken which from the looks of the other reviews its been broken for a bit also. It would be a great hotel if they could get the things fixed that they needed fixed.Wpuld definitely be willing to stay again next time hopefully they have that stuff fixed.

Leisure Family

10/10

Exceptional

09 Aug 2025

Michael

Nice but over priced for that night

6/10

Pleasant

09 Aug 2025

John

Adequate

Self

6/10

Pleasant

06 Aug 2025

Tyler

Would not stay here again

Staying with grandkids while their parents had baby. Booked here for the pool so they could swim. After checking in found out pool was closed! Also dryer was broke but could pay front desk $5 today a load of laundry! Very minimal breakfast most fruit was old.

Friends_and_family Family

10/10

Exceptional

03 Aug 2025

Pamela

Need some repairs but was ok would stay again

Leisure Partner

6/10

Pleasant

20 Jul 2025

Verified traveler

Visit

The hotel's front doors weren't working they were just left open. The elevator was very slow to open and close. The room was okay, the light fixtures were dirty, the bathtub wouldn't drain during showering. The hotel was quiet and staff were nice and helpful.

Friends_and_family Family

6/10

Pleasant

15 Jul 2025

Eugen

For the price, it was a decent night, Stay. But definitely in need of refurbishing and updating. Cracked tiles, worn out towels, old carpet were some of the things that needed updating. It was clean, but gave the feeling of needing help.

Leisure Family

10/10

Exceptional

15 Jul 2025

Jeff

Nice overnight stay after a long day of driving. I think the best westerns are a good value. First time using them in 20 years... I was pleasantly surprised...

Leisure Partner

8/10

Excellent

11 Jul 2025

Christopher

Nice staff.nice clean rooms

6/10

Pleasant

10 Jul 2025

Judith

One night stand

Very clean. No lightbulb. No more pillows. Old shower. Hard bed.

Partner

10/10

Exceptional

30 Jan 2025

Angelo

Very clean and fairly priced. Breakfast was better than usual and check in was super swift and easy.

Business_and_leisure Family

10/10

Exceptional

26 Dec 2024

dan

Easy access off interstate

Business_and_leisure Partner

10/10

Exceptional

21 Dec 2024

Diana

Close to several restaurants, conveniently located, very friendly staff.

The front desk ckerk gave me a clean blanket when I asked, housekeeping took my trash, and they will change the sheets on your bed each day upon request.

I would definitely return in the future. It was a nice peaceful stay!

Business_and_leisure Family

10/10

Exceptional

10 Dec 2024

Robin

Clean, comfortable, quiet. This room had a door to an adjoining room and I noticed the swing bar lock on this door was missing one of its components so it was useless. There was a cardboard wedge placed under the door to the adjoining room. This was inadequate. The bar lock should have been replaced.

Leisure Self

8/10

Excellent

01 Dec 2024

Jeanne

Front desk staff super nice, room could've been cleaner, especially the toilet. Toilet seat had not been cleaned (splatter marks visible)

Leisure Self

8/10

Excellent

09 Nov 2024

Anna

No usb plugs other room had adapters. No exhaust fan in bathroom. Refrigerator didn't have freezer cold part was too cold
Appreciated email regarding pool closure. Very friendly service and clean.

Leisure Family

10/10

Exceptional

02 Nov 2024

Martin

Excellent service at check-in at 8pm

Business_and_leisure Self

10/10

Exceptional

25 Oct 2024

K David

Good motel

Stay was excellent.

Friends_and_family Family

6/10

Pleasant

22 Oct 2024

David

Average older hotel in area of Interstate Highway exit. Seen one, you have seen them all. The pool was not open and looked very green. A restaurant was across the parking lot that was pretty good - The Forum.

2/10

Poor

22 Oct 2024

Michael

It really pissed me off that your reakfst sucked sp bad..my wife went down for food at 9 AM they were out of waffle mi mix..when she asked an employee for more waffle mis he responded that he was a new person and did not know how to change it there was no biscuit small amount gravy. My wife was still hungry,...

Leisure Partner

10/10

Exceptional

22 Oct 2024

Kelly

Steven was excellent at check-in and helped us with some additional needs.

Leisure Family

8/10

Excellent

21 Oct 2024

Bradley

Suprisingly great customer service

Customer service was very good, welcomed with a smile and checked in fast. My only conplaint is the cleaning crew should definitely clean the inside of the shower doors as they were very dirty.

Business

4/10

Poor

20 Oct 2024

Darlene

Cockroaches in the halls. Milk and chicken nuggets in the refrigerator when I arrived?? Room not clean on arrival. They set out food for breakfast and when it’s gone it’s gone. They should replenish so all guests can have the free breakfast but it’s just a gimmick to get people to stay there. Go as soon as breakfast is put out or you will miss out. This happened each day of my stay. And when you ask the staff to replenish the breakfast they say they are busy and never bother coming over to rectify the situation even when there are hours left of the breakfast hours. Unacceptable and should be higher standards overall for a best western

Leisure Partner

2/10

Poor

19 Oct 2024

Connie

The room that they gaves us the bed had been slept in and the toilet had pee and poop in it. When we went down to complain the guy acted as if we were inconveniencing him. Are you kiding me. Never again

Business_and_leisure Partner

10/10

Exceptional

16 Oct 2024

Denise

The staff went out of the way to help. For the price I paid it was a real bargin.

10/10

Exceptional

14 Oct 2024

Katia

Fantastic location

10/10

Exceptional

10 Oct 2024

Mark

We loved it

Leisure Partner

6/10

Pleasant

03 Oct 2024

Ute

The hotel was in an industrial area, it was loud with trucks running all night.
The walk-in shower was dirty with scum all around the tub.
Toilette was dirty too. All doors need a good cleaning. There was oil running down the room door from oiling the door closing mechanism.
The room ac was new and quiet and the bed was fine.
We would not stay there again.

Leisure Partner

6/10

Pleasant

01 Oct 2024

Darren

NO HOT WATER! That was frustrating! The mattress had seen better days! And the pillows were the tiniest, pathetic pillows I've ever experienced at a hotel! The upside, was the lobby was actually decorated from this century. And the customer service was great! But I'd rather have HOT water, and an amazing bed over those things, if I had to choose!

Leisure Partner

10/10

Exceptional

27 Sep 2024

Arvinder

The rooms were clean. The staff was pleasant and welcoming. They ensured the guests are satisfied with the services etc…
Overall 9/10.

10/10

Exceptional

22 Sep 2024

Sandy

very nice, clean & great breakfast

Leisure Partner

10/10

Exceptional

12 Sep 2024

Marcus

Very good price for the clean motel. Would stay again

Partner

10/10

Exceptional

11 Sep 2024

Kent

From the welcoming first impression at check-in to the very clean and comfortable accommodations to the very convenient location off I-70 at the Cambridge, OH exit and in close proximity to restaurants and other services, we had an enjoyable stay at this Best Western property. And we will return when passing through the area again.

Business Family

10/10

Exceptional

02 Sep 2024

Verified traveler

Great, we stayed an extra night. On the wish list is more shampoo/conditioner, clean under the beds, and a fan in the bathroom would be wonderful if possible.

Friends_and_family Family

6/10

Pleasant

31 Aug 2024

Adriana

Property is nice. Located in a convenient place, walking distance to cracker barrel and another restaurant. Breakfast area kept clean; minimal choices, but sufficient, although the bananas could have been fresher (Had those small nats flying around them).
The room was nice, comfortable bed and pillows. Seemed clean, but looking closer I found the toilet inner rim was dirty. I found a tiny earring behind the sink faucet camouflaged with the countertop (also indicating to me the cleaning was not thorough).
The room smelled clean, AC was working well. I would go again since the thouroghness of cleaning could just be 1 persons mistake, not necessarily the hotels.

Leisure Pet

4/10

Poor

29 Aug 2024

Qin

I was assigned to a room with a defect door with a big whole adjacent to the next room. It was kind that the front desk had the room switched. But the room had no fridge as it said so. Since we did not have anything needs to be in fridge, we did not report the problem.

Partner

10/10

Exceptional

23 Aug 2024

zhe

Staff was very friendly, room was clean.

8/10

Excellent

19 Aug 2024

Verified traveler

We came in late and our sheets were damp. Like they didn't fully get dried. We had to switch rooms when we got there because the computer room selector gave us a room with someone in it.

The staff was nice, apologetic, and the breakfast was good.

Partner

8/10

Excellent

18 Aug 2024

Anita

Overall good. Mattress and Pillows not so good. Icemaker on our floor was not working but overall good stay. Quick breakfast was not real tasty.

Leisure Family

8/10

Excellent

17 Aug 2024

Jodi

Friendly, helpful staff at check in. Yummy breakfast.

Leisure Family

8/10

Excellent

16 Aug 2024

Verified traveler

Comfortable stay

Clean room, comfortable stay, good breakfast. Fire alarm went off at 6 am and it took 10 minutes for it to quiet down when there was no issue.

Friends_and_family Family

10/10

Exceptional

16 Aug 2024

Sarah

Quick nights stay

We had to go to over that way and it was clean and nice just the pool kept closing at weird times and no one would give us a straight answer but overall for the price we paid the stay was very comfortable. And we had so many restaurants and stores around us it was convenient.

Friends_and_family Family

10/10

Exceptional

15 Aug 2024

Andrew

Great place for the price

First time here, normally stay at the Microtell across the street. This place was $2 Cheaper and it is likely we will continue to stay here rather than our previous favorite. For the price, the place is an excellent choice.

Partner

2/10

Poor

14 Aug 2024

Connie

Water was not hot.my room had a joining room and the door between the rooms on my side had busted locked and hole where the lock use to be so I didn’t feel safe

Business Self

10/10

Exceptional

12 Aug 2024

Suzette

Convenient to the highway. Breakfast was good.

6/10

Pleasant

11 Aug 2024

Frances

Amenities need improved

The facility was clean and modern in appearance. Staff were friendly

My complaints would be for the bathroom..
Towels very thin. Bathtub drain very slow.
By end of shower i was ankle deep in water.
The white shower curtain was very soiled.
Breakfast was marginal.
Powdered eggs and brown n serve sausage links. Cereal. Waffles. No fresh fruit. No hard boiled eggs or oatmeal. The orange juice dispenser broken. On Sunday morning, ran out of coffee creamer and milk.
We skipped it 3rd day and went out for breakfast.

Friends_and_family Family

6/10

Pleasant

07 Aug 2024

Yvonne

Water didnt drain from the tub and there was a huge wad of long blonde hair on the shower wall. Room also smelled like smoke. The ice maker on our floor didnt work. The nice lady at the desk gave us another room. The refrigerator in that room didnt work, so she brought in a new refrigerator for us.
The breakfast was good.

Leisure Partner

6/10

Pleasant

07 Aug 2024

Cristina

The staff was great. However the pool was out of service. I booked it for my kids to swim in on our road trip, so I was disappointed.

Leisure Family_with_children

8/10

Excellent

05 Aug 2024

Jarrod

Property was good but I wish they let you use your own streaming devices on the TVs.

Leisure Self

8/10

Excellent

04 Aug 2024

Wayne

Staff was very helpful and polite

10/10

Exceptional

01 Aug 2024

Miriam

Comfortable overnight stay

Leisure Family_with_children

8/10

Excellent

28 Jul 2024

Noreen

Room was clean, bed was comfortable. Only complaint was that bathroom sink did not drain properly. I did leave a note on the counter.

Business

10/10

Exceptional

28 Jul 2024

Wesley

Pool was closed

10/10

Exceptional

25 Jul 2024

Joanne

Very nice room

Leisure Family

4/10

Poor

22 Jul 2024

Qin

I was assigned to a room with a defect door with a big whole adjacent to the next room. It was kind that the front desk had the room switched. But the room had no fridge as it said so. Since we did not have anything needs to be in fridge, we did not report the problem.

Partner

2/10

Poor

19 Jul 2024

Jeffrey

Smelled like dogs in my room

At first, I didn't notice it, but after I checked in at 9:00 PM, I went to get something to eat and when I got back to the hotel, I sat in the chair to watch TV to wind down before I went to sleep. That's when I noticed that the chair smelled like a dog had been in it. Not feces, just the distinct smell of dog. It was late by then (after 10) and since I was going to leave early anyway, I didn't notify the front desk to see about exchanging the room for one that didn't smell like a kennel. I thought that if I could just cover the chair, it would mask the smell long enough that I could soldier through, thinking the smell would be confined to the chair and I would sleep on the part of the bed farthest away from it. So, I covered the chair with towels and went to bed. The smell was on the floor over there too and kept me up until I decided to leave at 2:30 AM and continue on my travels with no sleep. I blame myself as much as Best Western. I liked the location of the hotel and the service, but there is no possible way housekeeping could have cleaned that room and not noticed that smell. I should have gone directly to the front desk and demanded another room and am upset with myself that I didn't. I like dogs as much as the next person, but don't want to pay to sleep with them.

4/10

Poor

15 Jul 2024

William

Pool was unable to be used unacceptable not enough towels for people in the room. No coffee ready at breakfast One hour after start of breakfast.

Leisure Family_with_children

8/10

Excellent

15 Jul 2024

Nancy

The location is very convenient and quiet. The room is spacious and I like that the stairs are carpeted and well lit because I am not a fan of elevators. The only negatives were that the breakfast was underwhelming and the pool was closed. Overall, the staff was helpful and the hotel was fine for an overnight stay.

Leisure Self

6/10

Pleasant

15 Jul 2024

James

The room I was first checked into the tv didn't work so I had to be moved to a different room, The pool was closed while I was there. Some of the drawers were dirty

Leisure Family

8/10

Excellent

14 Jul 2024

James

Needs some updating of property, the breakfast could use an overhaul to include fresher foods and work with reviewing reservations to make sure all bedding is in a room for pull out sofas when there are obviously three plus guests.

Leisure Family

8/10

Excellent

13 Jul 2024

Jonathan

Clean and comfortable. WiFi spotty, pool closed.

Leisure Family

6/10

Pleasant

12 Jul 2024

Lori

On my checkout day, housekeeping knocked on my room door at 11 am and asked if I was checking out and my check out time was at noon. They hung out near my room door like I was supposed to hurry up and get out!! I didn’t appreciate that at all!!

Leisure

6/10

Pleasant

10 Jul 2024

April

The pool was not available as they stated that they had to put chemicals in it. There were some stains on the couch cushions and one of the pillows. The breakfast was bare minimum and we ending up eating breakfast somewhere else because the selection was scarce.

Leisure Family

8/10

Excellent

07 Jul 2024

Jessica

Hotel was nice inside. Outside around the building looked pretty rough and a little sketchy.

Leisure Family

10/10

Exceptional

02 Jul 2024

Cathy

Clean and friendly. Close to restaurants

10/10

Exceptional

30 Jun 2024

Lindsey

Such an amazing service

Staff was very friendly, front desk was helpful, and maids where super sweet.

Friends_and_family Family

2/10

Poor

30 Jun 2024

Kathryn

THINK TWICE before booking.....

Used & new band-aids on the floor. Two rolls of toilet paper with 12 squares each on dispenser & NO spare. Hand towel rack not attached to the wall. Two out of three ice machines broken on day one. Lobby bathroom (Men's) OUT OF ORDER our entire stay. This place could more appropriately be called Worst Western.

Business

8/10

Excellent

29 Jun 2024

Earline

The property was clean and the staff very pleasant and helpful. The location of the property was in close proximity of restaurants and other businesses

8/10

Excellent

23 Jun 2024

Verified traveler

Breakfast was a total joke

We are taking a family trip... the room itself was decent and seemed nicely clean. We slept fairly good even though the AC was rattling and revving all night long. But the breakfast was the biggest joke we've ever seen at a Best Western. They couldn't even put out yogurt and bananas. The McDonald's down the road beat them by a long shot. 😅

Friends_and_family Family