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Rio Serrano
Puerto Natales · Chile
Parque Nacional Torres Del PaineView location
9.0/10Excellent546 Reviews
Cleanliness9.6/10 9.6
Service9.0/10 9.0
Comfort9.2/10 9.2
Condition9.2/10 9.2
Location8.4/10 8.4
Neighborhood9.2/10 9.2
Amenities9.4/10 9.4
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- Hotels with spa
- Family hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Rio Serrano
The hotel owes its name to the winding Serrano River, which originates in the waters of the Toro Lake and flows into the Ultima Esperanza Inlet.
Its privileged location in front of the Torres del Paine, surrounded by a wonderful natural environment, provides the perfect combination of design, quality and comfort, respecting the balance with its surroundings.
We are a regional company, therefore we are aware of the environment that has and how important it is to care for the environment.
Rio Serrano Hotel boasts the largest conference center in Torres del Paine with a capacity maximum of 200 people, technically equipped for incentive travel companies with more varied needs. Our classrooms have the option to split into 4 meeting 60 m2 each.
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Located in Torres del Paine, Rio Serrano Hotel + Spa is on the waterfront, a 1-minute drive from Serrano River and 7 minutes from Torres del Paine National Park.
This family-friendly hotel is 6.4 mi (10.2 km) from Cuernos del Paine Lookout and 11.2 mi (18 km) from Salto Chico Falls. Make yourself at home in one of the 108 individually decorated guestrooms, featuring minibars and Smart televisions. Your pillowtop bed comes with down comforters and premium bedding.
Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and designer toiletries. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Torres del Paine?
This hotel has 635 square feet (59 square meters) of space consisting of a conference center and 4 meeting rooms. Free self parking is available onsite.
Popular amenities
Swimming Pool
Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Childcare
Business facilities
Banquet facilities
Check-in and check-out
Check-in from
4:00 PM
Check-in until
anytime
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
No elevators
Professional property host/manager
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Pets not allowed
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Cashless transactions are available
Essential Travel
Essential workers only - NO
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).
We have included all charges provided to us by the property.
-
You need to know
- Pool access available from 9:00 AM to 10:00 PM.
- Only registered guests are allowed in the guestrooms.
- Free in-room WiFi has a 2-device limit.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
-
Special Instructions
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
-
Minimal age
18
-
Optional fees
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
Portuguese
English
Spanish
Nearby attractions
Serrano River
0.5 km / 0.3 mi
Torres del Paine National Park
3.6 km / 2.2 mi
Cuernos del Paine Lookout
10.2 km / 6.4 mi
Salto Chico Falls
18 km / 11.2 mi
Lago Pehoe
18 km / 11.2 mi
Salto Grande
25.7 km / 16 mi
Lake Sarmiento
27.7 km / 17.2 mi
Amarga Lake
48.6 km / 30.2 mi
Rio Paine Waterfall
50.9 km / 31.6 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- hotel
- American Express
- Diners Club
- MasterCard
- Visa
- Nearest Bus / Metro Stop
- Airport
- Check-in hour
- Check-out hour
- Late Check-out
- Mobile phone coverage
- Local and international calls
Show 62 more facilities & services
- Secure parking
- Room service
- Laundry service
- Multilingual staff
- Bellboy service
- Fireplace
- Hotel safe
- Lift access
- Newspaper stand
- Shop
- Garden
- Terrace
- Concierge
- Gym
- Luggage room
- Dining area
- Clothes dryer
- Towels and bed linen
- Café
- Bar
- Restaurant
- Non-smoking area
- Highchairs
- Banquet hall
- Conference room: 4
- Meeting room: 4
- ProjectorExtra charge
- Printer
- Business centre
- Audio-visual equipment rentalExtra charge
- Indoor freshwater pool: 1
- Indoor heated pool: 1
- Sun loungers
- Children playground
- Kids’ club
- TV lounge
- Game room
- Sauna
- MassageExtra charge
- Spa treatmentsExtra charge
- Spa centre
- Breakfast
- Breakfast buffet
- Continental breakfast
- Hot breakfast
- Early bird breakfast
- À la carte lunch
- À la carte dinner
- Breakfast and dinner
- Breakfast and lunch
- Full board
- Full board with drinks
- All inclusive
- All inclusive with alcoholic drinks own brands
- All inclusive with alcoholic drinks top brands
- Vegetarian meal
- Snacks
- Non-smoking establishment
- Minimum check-in age: 18
- Catamaran sailingExtra charge
- Horse ridingExtra charge
- Billiards
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
BB
Bed & Breakfast
BED AND BREAKFAST
Breakfast is included with your stay.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
Double or Twin WITH DOUBLE BEDDouble or Twin • WITH DOUBLE BEDDBT.DB
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRio Serrano
Double or Twin WITH DOUBLE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBT.DB
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin KING SIZE BEDDouble or Twin • KING SIZE BEDDBT.KG-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRio Serrano
Double or Twin KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBT.KG-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room CLASSICRoom • CLASSICROO.AS
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- CLASSIC
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRio Serrano
Room CLASSIC
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- CLASSIC
Adult and child limits apply within the room's total guest limit.
Room code: ROO.AS
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN SUPERIOR TWO DOUBLE BEDSTWIN • SUPERIOR TWO DOUBLE BEDS • 1 Bedroom • 32 m²TWN.2D-SU
Room overview
Non-smoking room- Room size
- 32 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width, Double bed 131-150 width, 2 × Single bed 80-130 width
- Bedrooms
- 1
- Room type
- TWIN
- View / characteristic
- SUPERIOR TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Balcony
- Safe
- Individually adjustable heating
- Central heating
- Minibar
- Internet access
- Direct dial telephone
- Hairdryer
Show all 14 amenities
- Disability-friendly bathroom
- Soundproof room
- Housekeeping
- Desk
- Toiletries
- Turndown service
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRio Serrano
TWIN SUPERIOR TWO DOUBLE BEDS
Room photos
1 photoSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 32 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width, Double bed 131-150 width, 2 × Single bed 80-130 width
- Bedrooms
- 1
- Room type
- TWIN
- View / characteristic
- SUPERIOR TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: TWN.2D-SU
Room amenities
- Balcony
- Safe
- Individually adjustable heating
- Central heating
- Minibar
- Internet access
- Direct dial telephone
- Hairdryer
- Disability-friendly bathroom
- Soundproof room
- Housekeeping
- Desk
- Toiletries
- Turndown service
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRio Serrano
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room MOUNTAIN VIEWRoom • MOUNTAIN VIEWROO.VN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- MOUNTAIN VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRio Serrano
Room MOUNTAIN VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- MOUNTAIN VIEW
Adult and child limits apply within the room's total guest limit.
Room code: ROO.VN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin SUPERIOR MOUNTAIN VIEWDouble or Twin • SUPERIOR MOUNTAIN VIEWDBT.SU-VN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- SUPERIOR MOUNTAIN VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRio Serrano
Double or Twin SUPERIOR MOUNTAIN VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- SUPERIOR MOUNTAIN VIEW
Adult and child limits apply within the room's total guest limit.
Room code: DBT.SU-VN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin CLASSIC MOUNTAIN VIEWDouble or Twin • CLASSIC MOUNTAIN VIEWDBT.AS-VN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- CLASSIC MOUNTAIN VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRio Serrano
Double or Twin CLASSIC MOUNTAIN VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- CLASSIC MOUNTAIN VIEW
Adult and child limits apply within the room's total guest limit.
Room code: DBT.AS-VN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room SUPERIOR MOUNTAIN VIEWRoom • SUPERIOR MOUNTAIN VIEWROO.SU-VN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- SUPERIOR MOUNTAIN VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRio Serrano
Room SUPERIOR MOUNTAIN VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- SUPERIOR MOUNTAIN VIEW
Adult and child limits apply within the room's total guest limit.
Room code: ROO.SU-VN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room SUPERIORRoom • SUPERIORROO.SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRio Serrano
Room SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: ROO.SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin KING SIZE BEDDouble or Twin • KING SIZE BED • 1 Bedroom • 24 m²DBT.KG
Room overview
Smoking room- Room size
- 24 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width, Double bed 131-150 width, 2 × Single bed 80-130 width
- Bedrooms
- 1
- Room type
- Double or Twin
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Hairdryer
- Direct dial telephone
- Internet access
- Minibar
- Central heating
- Individually adjustable heating
- Safe
- Desk
Show all 12 amenities
- Housekeeping
- Soundproof room
- Turndown service
- Toiletries
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRio Serrano
Double or Twin KING SIZE BED
Room photos
8 photosSelect a photo to open the full-screen viewer.
Photo unavailable
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Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Smoking room- Room size
- 24 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width, Double bed 131-150 width, 2 × Single bed 80-130 width
- Bedrooms
- 1
- Room type
- Double or Twin
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBT.KG
Room amenities
- Hairdryer
- Direct dial telephone
- Internet access
- Minibar
- Central heating
- Individually adjustable heating
- Safe
- Desk
- Housekeeping
- Soundproof room
- Turndown service
- Toiletries
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin TWO BEDSDouble or Twin • TWO BEDSDBT.2B
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRio Serrano
Double or Twin TWO BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBT.2B
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE SINGLE USE STANDARDDOUBLE SINGLE USE • STANDARDDUS.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–2 • Adults: max. 1 • Children: max. 1
- Room type
- DOUBLE SINGLE USE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRio Serrano
DOUBLE SINGLE USE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–2 • Adults: max. 1 • Children: max. 1
- Room type
- DOUBLE SINGLE USE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DUS.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN DELUXE POOL VIEWTWIN • DELUXE POOL VIEW • 1 Bedroom • 32 m²TWN.DX-VP
Room overview
Non-smoking room- Room size
- 32 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Single bed 80-130 width, Double bed 131-150 width
- Bedrooms
- 1
- Room type
- TWIN
- View / characteristic
- DELUXE POOL VIEW
Adult and child limits apply within the room's total guest limit.
Room amenities
- Desk
- Soundproof room
- Housekeeping
- Toiletries
- Turndown service
- Disability-friendly bathroom
- Balcony
- Safe
Show all 14 amenities
- Individually adjustable heating
- Central heating
- Minibar
- Internet access
- Direct dial telephone
- Hairdryer
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRio Serrano
TWIN DELUXE POOL VIEW
Room photos
15 photosSelect a photo to open the full-screen viewer.
Photo unavailable
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Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 32 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Single bed 80-130 width, Double bed 131-150 width
- Bedrooms
- 1
- Room type
- TWIN
- View / characteristic
- DELUXE POOL VIEW
Adult and child limits apply within the room's total guest limit.
Room code: TWN.DX-VP
Room amenities
- Desk
- Soundproof room
- Housekeeping
- Toiletries
- Turndown service
- Disability-friendly bathroom
- Balcony
- Safe
- Individually adjustable heating
- Central heating
- Minibar
- Internet access
- Direct dial telephone
- Hairdryer
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Rio Serrano
100
reviews shown
Joy
Fantastic hotel
Spa looked nice though didn't use it
Spa treatments were crazy expensive
Breakfast was ok, but probably great if you don't have dietary restrictions
Loved the water dispenser for cold and hot water located everywhere - really amazing.
View was phenomenal!!!
Loved the tea and coffee selection and the complementary bottled water in the room
Bathtub not available - would have been really great given the temperature
Food at the restaurant bar was unbelievable. Highly highly recommend dining there!
Isidora at guest services was fantastic so she got a facial treatment gift from us as a thank you.
Hated the asking for tip for everything including when we bought a thermos at the shop inside the hotel!!!
Spa looked nice though didn't use it
Spa treatments were crazy expensive
Breakfast was ok, but probably great if you don't have dietary restrictions
Loved the water dispenser for cold and hot water located everywhere - really amazing.
View was phenomenal!!!
Loved the tea and coffee selection and the complementary bottled water in the room
Bathtub not available - would have been really great given the temperature
Food at the restaurant bar was unbelievable. Highly highly recommend dining there!
Isidora at guest services was fantastic so she got a facial treatment gift from us as a thank you.
Hated the asking for tip for everything including when we bought a thermos at the shop inside the hotel!!!
Anne
Superb hotel set in a stunning area. The views from the hotel room are breathtaking. The room is spacious and comfortable. The staff are superb. The bar and restaurant offers terrific variety of food and drink, which is all high quality. This is all the more impressive given how remote the area where the hotel is. The spa is world class. A must stay.
Jinesh
Travellers should be pre warned that they are on 4th floor with no lifts and amenities
April
Amazing, perfect location, beautiful views, relaxing environment.
Steve
Hotel exceeded all expectations. Staff were fantastic, the superior room lively and the food options lovely. Would highly recommend
Erjia
The was our second time in the hotel. Strongly recommend!
NURY
The hotel is excellent—this is our second time here, the first was two years ago. The food is delicious, the facilities are spacious with beautiful scenery, and the service from all the hotel staff is outstanding. Highly recommended.
Leslie
Never had a better view in a hotel in my life - Absolutely gorgeous. The amenities such as indoor pool and spa plus daily free offerings for guests (documentary, asado, etc) were such lovely additions to the experience. Staff were all so helpful and friendly. Best breakfast. Hotel has multiple restaurants as well, which was helpful in such a remote location - a fantastic location at that.
Katherine
The hotel property and room were beautiful! The food at the breakfast and the restaurant were both good!
Jessica
Everything was fantastic! Highly recommend!
Alexandre
Really nice stay
HANNAH
This hotel is stunning. The staff were so helpful upon check in and also in advance. We managed to organize horse riding with The Massif even though we only had the one night there.
They had a free seafood dish on offer which was yummy and we also dined in the restaurant, food was excellent. Breakfast buffet is definitely the best we’ve had in Chile. Views are unmatched, the extra large windows make the most of this. Rooms were incredibly clean and well prepared. We enjoyed the added bonus of the sauna and swimming pool. Really cant complain! It’s was a fabulous stay for our last night in Torres Del Paine!
They had a free seafood dish on offer which was yummy and we also dined in the restaurant, food was excellent. Breakfast buffet is definitely the best we’ve had in Chile. Views are unmatched, the extra large windows make the most of this. Rooms were incredibly clean and well prepared. We enjoyed the added bonus of the sauna and swimming pool. Really cant complain! It’s was a fabulous stay for our last night in Torres Del Paine!
VISHAL
This hotel was absolutely phenomenal! From the moment you walk through the doors you immediately realize the sense of coziness, the attention to detail, the friendly staff, the cleanliness, the positive vibes, and my personal favorite the most spectacular view in all of Torres Del Paines! There is no better view in the entire park. I highly recommend this hotel without any reservations.
David
Staff excellent, eager to help and always smiling. Premises beautiful.and well kept. Food delicious and varied. Great lunch bags for days when excursions ran late. The area itself breathtaking!!
Matthew
Incredible experience from the hotel room to the staff to the epic views, highly recommend!
Dan
yes, wonderful room, staff, food and overall experience!
April
Amazing. The view from our room looked like a postcard. Great service. Great tour guides.
Phillip
Friendly reception and clean room. Accommodating staff.
Richard
room cleaning and food kept this from being a five. Staff was delightful
Kevin
Excellent hotel, lovely room and nice staff. Best to eat in the bar. Fully inclusive covers pretty well everything.
Jeffrey
What a wonderful gem in the remote and beautiful Torres del Paine in Chilean Patagonia region. The staff are so welcoming and friendly. The spa was outstanding. The rooms are large and comfortable. The food is excellent. I have no complaints or notes for the property. Keep up the great work!
Mark
We spent three nights and wish we could have stayed there forever (personal budgeting issues)
Remarkable experience, service and staff .
Remarkable experience, service and staff .
Shari
Free parking. The staff was so accommodating with everything from changes in dinner plans to being late at the spa! i would give the whole experience a 10/10.
Nital
Amazing hotel with beautiful views located just outside of the Torres del Paine national park. The pool and spa are wonderful. The room and bathroom were clean and comfortable with lovely views of the mountains. Excellent vegetarian food options in both restaurants. Overall a wonderful stay.
Kiko
Nice view, Terrible customer service. Not worth the money.
Fengxia
Room was very clean. Staff were professional and helpful. Foods were delicious.
Akiva
Nice clean room, super nice employees particularly in the activities concierge, decent amenities
Juan Ignacio
Great
Alim
The view, dining, and service – all excellent. We had an issue witl our shower leaking from multiple areas leading to flooding around the bathroom floor. The maintenance staff managed to fix one leak but there's a design flaw in the shower door that causes the other. They were quite accommodating with adequate service recovery. Overall, great experience!
Robert
Excellent service
Brendan
Room was comfortable but noise of buses outside was a little annoying as for some reason they would run their engines for long period of time whilst stationary. Staff were generally very good but not consistent service.
Pool was outstanding. Lounge areas were really nice. View from the front of the hotel was jncredible.
Don’t think it was worth the high cost but there’s not a lot of completion in this area.
Pool was outstanding. Lounge areas were really nice. View from the front of the hotel was jncredible.
Don’t think it was worth the high cost but there’s not a lot of completion in this area.
Douglas
Spa pool was beautiful
Serves great
setting unbelievable
Serves great
setting unbelievable
Kathryn
We loved the view from our room, the staff was great, and the amenities and property also wonderful.
Stephen
Fantastic view of Paine massif from rooms and restaurant. Excellent food for breakfast (included) and dinner (extra). Very helpful, professional staff and waiters. Very clean, well kept property. Only complaint was the shower: low water pressure and very fickle temperature control.
Philip
Everything was just perfect. Thank you.
Paul
This is a gorgeous hotel just by the entrance to Torres del Paine national park with outstanding views towards Torres del Paine. Popular, big and busy due to it's location but there are plenty of quiet spaces to relax and enjoy the views.
We had a classic room with skylight mountain views, very comfortable. Wind noise can be a little loud on the roof when it's very windy (often) but didn't disturb our sleep. These are on the top (4th) floor. The lift only reaches the 3rd floor.
Amazing buffet breakfast with lots of good quality selection and plenty to do in the hotel with the added facilities.
They can make packed lunches if needed and also grab bags for breakfast if you need to leave early for a hike (like we did).
We had a classic room with skylight mountain views, very comfortable. Wind noise can be a little loud on the roof when it's very windy (often) but didn't disturb our sleep. These are on the top (4th) floor. The lift only reaches the 3rd floor.
Amazing buffet breakfast with lots of good quality selection and plenty to do in the hotel with the added facilities.
They can make packed lunches if needed and also grab bags for breakfast if you need to leave early for a hike (like we did).
DONALD
It is a really nice property!
Staff is AMAZING! “Aux petits soins”
The food is Good!
The Spa is Fantastic!
The only thing… is not about the hotel… it’s all about clients attitude… they are not respectful and quiet and they SLAMMED the doors all the time - 7am or 11pm
They just don’t care if you are sleeping, tired or not…
So I had a concern about that… and I just tell the Guests relations desk… and guest what? No more! Voila!
Staff is AMAZING! “Aux petits soins”
The food is Good!
The Spa is Fantastic!
The only thing… is not about the hotel… it’s all about clients attitude… they are not respectful and quiet and they SLAMMED the doors all the time - 7am or 11pm
They just don’t care if you are sleeping, tired or not…
So I had a concern about that… and I just tell the Guests relations desk… and guest what? No more! Voila!
Hong Yeong
Great staff especially the staff from the bar and restaurant. Swimming pool can be a bit warmer since the weather is still pretty cold.
Chris
Amazing location and hotel
Rio Serrano Hotel is set in a truly stunning location—without doubt one of the most beautiful places I’ve ever visited, and this was country number 66 for me. The hotel itself was excellent: clean, comfortable, and supported by a team of genuinely helpful staff. The view from our room was simply breathtaking, and we were honestly devastated to leave after just four nights.
The on-site company, Massif, was fantastic. For first-time visitors, I highly recommend booking with them if you’d prefer not to organise your own activities. Their tours were well-run, informative, and a great way to experience the area.
We’re already planning our return—this place is too special not to visit again.
The on-site company, Massif, was fantastic. For first-time visitors, I highly recommend booking with them if you’d prefer not to organise your own activities. Their tours were well-run, informative, and a great way to experience the area.
We’re already planning our return—this place is too special not to visit again.
Adriana
10/10 excellent hotel
The hotel is 10/10, the rooms are comfy, clean have an stunning view. The food is very tasty, we had Calafate Sour cocktails is a must try.
The Staff are very friendly and helpful.
The location is convenient.
The Staff are very friendly and helpful.
The location is convenient.
Ian
Stayed 4 nights and this is an amazing way to experience Torres Del Paine. We’d spend hours just staring at the view from the hotel. But it was also so easy to access the various hikes and sights of the park. The food was consistently good (some of the best we had on our trip through South America) and the staff was so friendly and professional. On-site trekking company meant we always had the choice to do something, although we had a car so could venture off on our own too. Hopefully we’ll be back.
Kathy
Best hotel we stayed in Chile
Jillian
Our stay here was fabulous! I highly, highly recommend Rio Serrano Hotel & Spa. There are spectacular views from everywhere in the hotel. All of the food was amazing, particularly the complimentary wood smoked lamb and sopapias we were surprised with one afternoon. We booked 2 excursions through The Massif: Lago Gray and Base Torres. Both were phenomenal experiences, and we were very well taken care of. Rio Serrano went above and beyond, even surprising us with a picnic after our long Base Torres hike. They don't nickel and dime guests like so many hotels do. We stayed 3 nights and didn't want to leave! It was quite honestly the best hotel experience my husband and I have had. We hope to return to Patagonia in the future, and we will definitely be staying here. Thank you so much, Rio Serrano Hotel and The Massif, for being the highlight of our Patagonian adventure!
Duane
great place
great place !!
Andrew
Our time at Rio Serrano was perfection! From the rooms, to the service, to the food, and all the amenities… I will be staying here every time I return to Torres Del Paine. Thank you!
Kimberley
Horses and bougie!
The hotel was so beautiful and the staff too! Everyone was soo kind! Its is stunning and im so grateful to have stayed there. My reasoning was the base of the towers hike as this hotel shaves some of the distance off and you can relax! Great spa and great excusions too. The horses coming in and out are the most amazinf view ever!
Kalina
I the food was amazing!! Both breakfast and dinner was one of the best we’ve had in Chile! Beautiful views and wonderful environment
Johannes
A wonderful hotel with great facilities and a very friendly and helpful staff.
They offer many tours to Torres del Paine, but I would recommend to drive there with a 4x4 rental car, which will give you maximum flexibility if you plan to do your hiking tours without guides.
They offer many tours to Torres del Paine, but I would recommend to drive there with a 4x4 rental car, which will give you maximum flexibility if you plan to do your hiking tours without guides.
li
Great hotel, clean, neat, well managed, staff service is excellent, 2nd floor restaurant the food is fabulous, in particular rainbow trout, breakfast is nice too. I arrived early and changed room in between, each time they helped moved my luggages. I will give a five star.
Justyna
The hotel itself (lounges, restaurants, area outside) is beautiful but the rooms leave much to be desired for the price. We paid over $400 for a standard room and the bathroom was not updated at all. In addition, the shower grout did not look clean.
Eric
It in one of the best at Patagonia, spectacular glacier park view with variety excursions offered by an onsite excursion company. Staff snd services are excellent. Their roast lsmb serviced outside was the best
claudia
Excellent hotel. We loved it!
Michael
You will love this place
Absolutely loved this place. Spa, restaurant, bar, and service were perfect.
FENG
Great location, very nice services and friendly stuffs
Gerald
Fantastic. Expensive.
Bin
The food service was exceptional, the location is excellent.
Verified traveler
Amazing
Excellent hotel
Highly recommend
Highly recommend
Joseph
Such an amazing place. Great views. Great service. Great food. A wonderful place to stay. I wish there had been more assistance with trek planning. There is a separate group that helps with hikes and is not part of the hotel, but they weren't helpful for a few general questions. Still I cannot fault the hotel for something like that.
Bianca
Excellent in every aspect
This hotel is special. The spectacular views and surroundings, the staff, the activities it offers, they are all incredible. I felt very at home here, which as a solo female traveller was wonderful. I stayed in both the standard and deluxe rooms during my stay. Both are great, if you can stretch the little extra the deluxe are worth it for the views alone, but they are also more modern. The food in the restaurant felt home cooked and delicious, and the bar staff make excellent cocktails. If you get a chance to try the traditional Patagonian lamb BBQ you must, it was the most delicious lamb I have ever eaten!! The staff at The Massif are very good at advising and organising activities, all of which were excellent. I lived my stay here and hope to return soon. Thank you Rio Serrano hotel and staff for a revitalising stay!
Marcia
A gem- Rio Serrano is the place to stay
We were most happy with Rio Serrano. We didn't realize how lucky we were with both a great hotel and the fact that it is so close to the park. Friends had recommended places in Puerto Natalies and we are so glad we stayed so much closer. The pool and spa are amazing. Highly recommend.
Dawn
Very nice hotel, great breakfast, staff were very friendly, especially the bar staff.
We enjoyed our stay.
Only stay at this hotel if you own a car as you will need to drive to visit the park as they only provide transportation if you are taking one of their tours.
It took about 45 minutes to drive to the areas we went to access the hikes we did. The roads into the park are gravel and a little rough so you can not drive that fast.
We had our evening meals at the hotel. The food was very good and the price reasonable for the area and the quality. Apparently, there is another restaurant in the area but we did not go there.
We would recommend this hotel.
We enjoyed our stay.
Only stay at this hotel if you own a car as you will need to drive to visit the park as they only provide transportation if you are taking one of their tours.
It took about 45 minutes to drive to the areas we went to access the hikes we did. The roads into the park are gravel and a little rough so you can not drive that fast.
We had our evening meals at the hotel. The food was very good and the price reasonable for the area and the quality. Apparently, there is another restaurant in the area but we did not go there.
We would recommend this hotel.
Daniel
Amazing hotel and great views. Food was awesome and we had a lovely time
wensheng
Excellent place
Alex
Most amazing stay, would have stayed longer if I didn’t need to get back to London!
Abdallah
Excellent food. Overall well run facility.
myung n
We loved our stay!
Hotel has beautiful view of the river and the mountain. The hotel offers great food and service, room are clean our stay was wonderful.
We did one full day and 3 half day excursion offered by the hotel, everything was seem-less, they took care of everything.
I did lot of research before booking at Rio Serrano, I must say after our stay this hotel offers best deal for the money.
We loved our stay!
We did one full day and 3 half day excursion offered by the hotel, everything was seem-less, they took care of everything.
I did lot of research before booking at Rio Serrano, I must say after our stay this hotel offers best deal for the money.
We loved our stay!
Eddy Guadalupe
You can’t ask for a q more breathtaking setting, right next to a beautiful winding river with stunning views of Torres del Paine mountains. While I had a few minor issues with my room, it was still worth the stay. The service was top notch, the bar offered delicious and generous food portions, and the excursion guides were total professionals — knowledgeable, encouraging, and positive even when the weather was a little rough. The pool and spa and the complimentary asado were special treats at the time nd of long days of hiking.
Natalie
We loved our 4 night stay at Rio Serrano. Such a beautiful location with a view of the snow capped mountains. Great food, great facilities, friendly service. We did a few tours through the Massif which were excellent. Highly recommend!
Sovrin
Awesome property and perfect access to TDNP.
Alissa
Honeymoon stay
Unbelievable view, friendly staff, amazing food and drink. They surprised us with a bottle of champagne in our room to celebrate our honeymoon.
Wanli
We had a wonderful 4 night stay at Rio Serrano. The location is right outside the south entrance of Torres Del Paine, which makes it very convenient to explore the park. We got the all inclusive package. Food was excellent. The room was very comfortable and had a nice view of the Massif. The hotel has an excellent travel desk that arranged all our transportation and tours. We would definitely stay here again if we return to this area.
Daniel
Having access to the many hiking opportunities in the Park made it worth the expense.
Kwanho
This might be the best place in the area. Wherever you sit in the bar or the restaurant, you cannot miss the fantastic view of those amazing mountains!
Foods and drinks are great and it has sauna, gym, spa and swimming pool.
Rio Serrano is just 5 min away from the backside of the hotel.
The complimentary grilled lamb tasting is a bonus
Foods and drinks are great and it has sauna, gym, spa and swimming pool.
Rio Serrano is just 5 min away from the backside of the hotel.
The complimentary grilled lamb tasting is a bonus
Madiha
The spa facilities, view, atmosphere — everything is perfect. I spent a week in TdP on the OTrek. They stay at Rio Serrano made it a perfect ending. Highly recommended it to anyone traveling there.
Juan Pablo
I had an amazing stay at Rio Serrano Spa in Torres del Paine! The experience was unforgettable, with delicious food and dinner options. The included breakfast was very complete and tasty. I highly recommend trying the picaña, lamb stew, and calafate sour—they were outstanding! Make sure to do the excursion to the Base of the Towers, and if you have a free day, exploring the park by car is a must. There are plenty of beautiful viewpoints to stop at and enjoy the scenery. I highly recommend this place!
Ursula
This is a beautiful place to stay just outside Torres del Paine. It has excellent restaurants, excellent staff, and beautiful views. It's probably worth the extra money for a superior room, the views from those rooms are far better than standard. (Mountains vs parking lot.) We enjoyed our stay, the hotel is exceptional.
wing
Our full board service was excellent. As a 5 Star hotel, my advise is to replace those months old breakfast cereal with fresh weekly if not daily. The bowl of cereal that on the service table stuck together and the taste had changed. That's below my expectations. Other food was good.
Rupal
a perfect place to unwind
a lovely hotel / experience at Rio Serrano. The perfect place to unwind after some long hours spent in Torres Del Paine park. Great service, spa was perfect and appreciated the variety of vegetarian food they offered. Highly recommend!
Jesper
Río serrano is a great hotel with stunning views to the Torres del Payne ( BE SURE to ask for a room with Mountain View or you will otherwise have a room with view to the car park, and trust me you don’t want that!) it’s worth whatever extra it costs believe me. The room also faces a grass field where horses walk right by your window. Almost magical. Two good restaurants and I preferred the casual downstairs bar/resto. Decent food. Breakfast is really great too. It represents very good value. I’d rather stay here than the 2000 dollar a night explora (apart from their view:)
Carolina
Incredible property in spectacular setting and the best view ever of the Paine mountain. Room very spacious and equipped with the perfect view through the big window. We tried the 2 restaurants, food very tasty and varied menu, prices as per area which is not cheap but the service and staff top level. Tried the heated pool and sauna in the spa area which is an added value after a long day of trekking. Can walk around by the riverside. Totally recommended, one of best stays ever!
wing
The viewed room and the full board service was excellent.
Full board included almost everything on the bar and restaurant menus.
The swimming pool and sauna facilities were great.
Full board included almost everything on the bar and restaurant menus.
The swimming pool and sauna facilities were great.
Linda
This resort has the most amazing views of the Massif with horses strolling on the grounds. The breakfast buffet was delivered and so many options. Staff were smiling and courteous. The guides for excursions were so fun and excited about this area especially Lucas, Matias and Genesis.
Alex
Well situated close to the Torres Del Paine entrance, offers great excursions options. However, the room is a bit overpriced for what it looks like, the rest of the hotel is amazing though.
Eric
Great spot/ views- food so-so
Great views- pool is nice also.
Food is so-so. They have a bit of a locked audience so I’m not sure their effort for food is that great. You are paying for location and views here.
Food is so-so. They have a bit of a locked audience so I’m not sure their effort for food is that great. You are paying for location and views here.
Mark
Nicest hotel we've ever stayed at!
Incredible location and views, excellent food, friendly staff.
Lisa
Great location for touring Torres del Paine
I wish we could've stayed longer than 4 days - we spent so much time hiking and touring the park, that we didn't get to take advantage of everything the hotel had to offer. And the hotel was really nice - great views of the mountains, horses grazing literally right outside our window, great food and wine choices.
We did all our tours thru the Massif which is an adventure company located right in the lobby.
We did all our tours thru the Massif which is an adventure company located right in the lobby.
Tina
Everyone was very nice and friendly! The property is beautiful and relaxing. Honestly no complaints whatsoever
paulina
AMAZING HOTEL!!!
Everything was amazing!!! Staff, food, room, and special thank you to Gabriel ( I Belice that’s his name) from guess services he was on top of everything and always on top of everything!
Everything was amazing!!! Staff, food, room, and special thank you to Gabriel ( I Belice that’s his name) from guess services he was on top of everything and always on top of everything!
Julie
Fabulous hotel on edge of torres del paine.
Anita
The Patagonian Lamb on the spit offered to all guests was a special treat.
Luis
Beautiful hotel, surroundings and excellent food. A great stay.
Sylvain
We had a great time at Rio Serrano Hotel
Simone
Excellent stay at Rio Serrano, I would highly recommend. I had a small issue with was immediately addressed. The dinner menu at the restaurant was fantastic - we were never disappointed.
Yen
Wonderful experience. Wish we had time to use the pool, etc. highly recommended
Kathryn
Stay in October for 7 nights.
Had a great stay at rio Serrano for 7 nights. We stayed in a superior room and the view was even better than it looked in the pictures. All the food was great(loved the cerviche) and the staff excellent. The best part is probably the pool and spa which is just beautiful and full of great features(sauna, showers, available drinks). I would recommend this hotel for anyone wanting a luxurious stay close to the park.
Jason
The Rio Serrano Hotel was an incredible stay. The staff was helpful and nice the entire time. We ordered their breakfasts and lunches to go which was useful for hiking days. However the bar and restaurant food was amazing too. The staff was helpful with every request we've had such as a birthday cake to getting us ice for icing sore knees.
While the Hotel was amazing, their excursion company The Massif gave us the opposite experience. They scheduled our Grey Glacier navigation on the wrong day. We had to reschedule and cancel other excursions after that incident which ruined some of the trip. They stated they would find alternates for horseback riding since I was over the weight limit but never did. The company felt very unreliable. Would not book with the again
While the Hotel was amazing, their excursion company The Massif gave us the opposite experience. They scheduled our Grey Glacier navigation on the wrong day. We had to reschedule and cancel other excursions after that incident which ruined some of the trip. They stated they would find alternates for horseback riding since I was over the weight limit but never did. The company felt very unreliable. Would not book with the again
Ferenc Bence
The hotel is located close to the more peaceful part of the park - this means however that a lot of driving or long transfers are needed for the Eastern parts. Transfers and activities are horribly expensive, but this is the case everywhere in Torres del Paine. Overall, we liked the location as the roads were empty, we had our own car and the views from our room were magnificent.
A few other positives: the spa was great, even if at times it felt crowded. The staff there were very friendly and welcoming.
We liked the varied breakfast, a lot of good options to choose from. Finally, the hotel has an app, it was convenient to check the menus there and even table reservations are possible there.
The main negative for us was the staff (except for in the spa): there were several issues during our stay. One day room service was forgotten, the next, the bathrobes were taken from the room, but not replaced for a day. Most of the staff at the bar could not care less about serving guests.
Our main complaint was how however how they handled a dinner payment. We did not leave card details as like everywhere in Chile, they cannot or do not want to put a hold on debit cards. At dinner, they put our consumption on the room without asking us. Later (when already asleep), we got a call that we had to pay immediately. We were dumbfounded that they woke us up and even came to our room for this, we wouldn't have run off without paying USD 50 after paying USD 1500 for our stay.
A few other positives: the spa was great, even if at times it felt crowded. The staff there were very friendly and welcoming.
We liked the varied breakfast, a lot of good options to choose from. Finally, the hotel has an app, it was convenient to check the menus there and even table reservations are possible there.
The main negative for us was the staff (except for in the spa): there were several issues during our stay. One day room service was forgotten, the next, the bathrobes were taken from the room, but not replaced for a day. Most of the staff at the bar could not care less about serving guests.
Our main complaint was how however how they handled a dinner payment. We did not leave card details as like everywhere in Chile, they cannot or do not want to put a hold on debit cards. At dinner, they put our consumption on the room without asking us. Later (when already asleep), we got a call that we had to pay immediately. We were dumbfounded that they woke us up and even came to our room for this, we wouldn't have run off without paying USD 50 after paying USD 1500 for our stay.
Lawrence
We booked a room with a view of The Massif and it was completely worth it as the view is incredible! You also get the same view from the dining room and bar and comfy seating areas which were great for relaxing and taking it all in. The room was clean and modern although only minor disappointment was the bathroom which could do with an upgrade to match the quality of the rest of the hotel. The pool was lovely, a great space to relax after a long hike the day before.
Initially we had concerns over being isolated in this location but for a couple of days we had no issues. Good dining options in the hotel and we booked hikes and transfers through ‘The Masssif’ who are based at the hotel and we’re great. Overall highly recommend.
Initially we had concerns over being isolated in this location but for a couple of days we had no issues. Good dining options in the hotel and we booked hikes and transfers through ‘The Masssif’ who are based at the hotel and we’re great. Overall highly recommend.
Gerardo
Very nice views and excellent service
haiwen
Everything is excellent except the smile of the toilet.
Location & surroundings
Rio Serrano
Parque Nacional Torres Del Paine, Torre Del Paine, Chile
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Rio Serrano
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