Hotel Del Paine

10/10

Exceptional

26 Apr 2026

Antoine

Everything was wonderful!

Family

10/10

Exceptional

05 Apr 2026

Michael

I had a great stay here! The location is amazing, with the Torres visible from the property.
The staff were great, very friendly and super helpful. My room was quite nice and spacious, and with a great view.
I also enjoyed the breakfasts and dinners, which were for the most part delicious and there was always a lot of variety.
I would definitely stay here again if I'm in Patagonia.

Self

8/10

Excellent

26 Mar 2026

HANNAH

Staff were welcoming, and it’s a wonderful setting. We loved the communal lounge areas, these were perfect to relax in after a long day hiking. Log fires were an added bonus!
Buffet was so much better than expected, as pescatarians we felt there was plenty for us. Lots of variety as well.

Partner

10/10

Exceptional

24 Mar 2026

Robert

Lovely staff us the super friendly dogs and pony (at the time we stayed) made a great place feel even better.

Friends_and_family Family

8/10

Excellent

17 Mar 2026

Carlos

No frills hotel, but it's okay... very expensive for what it offers.

10/10

Exceptional

12 Mar 2026

Amanda

Clean and very beautiful design

6/10

Pleasant

13 Jan 2026

Evan

The staff were good, the location was brilliant, the food was good. The reason the review didn't get five stars was because the walls in the room are paper thin and we could hear the conversation the room next door was having till late every evening, and when they woke up very early in the morning because they woke us up.
As important as the staff, the food and the location is, a primary function of the room is to give you a good night's sleep. Unfortunately it was very hard at this hotel.

Leisure Partner

10/10

Exceptional

05 Jan 2026

Amy

Truly a magical experience! The entire staff was incredibly friendly and helpful, the grounds were tranquil and beautiful with unparalleled views and exquisite cuisine!

Leisure Family

10/10

Exceptional

02 Jan 2026

Xiangdong

room was comfortable. The stay includes dinner and breakfast, buffet style, were excellent, a lot of choices and proteins cooked very well (fish, beef, and pork).
Hotels in TDP were expensive, Hotel del Paine probably has the best value. Would stay here again.

Leisure Partner

10/10

Exceptional

16 Dec 2025

Peter

The friendly staff, phenomenal views, nature vibes (pups, horses, solar panels, zero waste philosophy) all meshed so well with the truly spectacular environment to create a wonderful experience. Felt lucky to be staying there, about an hours scenic drive to Torres trailhead and only 20 minutes or so to Condor Lookout (cool shorter hike!). Lacked time to explore more but there are tons of closer trails and activities available. Highly recommend! Amazing food!

Leisure Partner

10/10

Exceptional

22 Nov 2025

Abdul

Staff was courteous and room Was clean. Impressive linen.

Leisure Partner

10/10

Exceptional

24 Sep 2025

Mircea

Great place to stay at while visiting Torres del Paine NP. Can’t beat the view! Good food served for breakfast and dinner. Maybe a small fridge would be necessary in the room, at least for the summer days.

Leisure Friends

10/10

Exceptional

29 Mar 2025

Chris

Amazing view of the mountains from the river bend - have a cocktail in the lawn chairs. Food was a real surprise, exceptionally good. Nice room, great staff.

Friends

10/10

Exceptional

14 Mar 2025

ZHAOLIANG

Every thing is good except the WiFi.

Leisure

8/10

Excellent

21 Jan 2025

Lisa

When staying in this area, you have to manage expectations. The Villa Serrano area exists to host travelers closer to Torres del Paine than Puerto Natales, cutting off an hour of travel each way into the park. Hotel del Paine has basic rooms—small, not much room to store close or equipment (no drawers, hooks, shelf space, etc—but the bed was really comfy, the room is warm, the bathroom very clean. No wifi in the rooms, but it screams in the lodge. Good meals, outstanding views of Cuernos. Fantastic staff! Would definitely stay here again.

Leisure Partner

6/10

Pleasant

06 Jan 2025

David

Overall, we were disappointed with this stay, though there were some highlights. We booked there because it had a pretty high rating, but the reality did not match the rating. The property was beautiful. It was on the water and the scenery was gorgeous. However, the room was subpar. We were in the lodge building at the end of the driveway, and the walls were paper-thin. We could hear everything going on in every room in the building. Also, the shower was very difficult to use, even dangerous; the lighting wasn’t very good; and the bathroom supplies were inadequate and/or inoperable. The rooms do not have wifi, and there is no cellular Internet in the area. Also, there is no pool or hot tub, in spite of the description. On the positive side, most of the food that was provided, including dinner and the box lunches that we purchased for our day treks, was really delicious, even though the attention to detail on the service was a little spotty.

Leisure Partner

10/10

Exceptional

18 Dec 2024

Michael

Great Time in Rio Serrano

Hotel was incredibly traveler friendly - we had an easy time booking our excursions even the night before we did them, the food was excellent, and the overall vibes were cozy and comfortable. Highly recommend.

Friends_and_family Friends

10/10

Exceptional

13 Dec 2024

Navin

Excellent location close to the park entrance. We really enjoyed the views in the mornings and evenings, sitting by he river overlooking the Patagonia mountains. The staff is very friendly and helpful.

Leisure Family

10/10

Exceptional

05 Dec 2024

Devalekha

This was truly a gem of a hotel with incredible views surpassed only by their staff and service. Where do I start? The location and views from the hotel property and our room were magnificent of the mountains and the river. The staff were exemplary and this was the perfect location to celebrate our anniversary. Paula who checked us in and made us comfortable ; Miguel, Christian, Raissa and Francesca in the bar and dining area; Cesar and the superwoman Yvonne who made sure our excursions were booked at the last minute and went above and beyond to check that we had a great time; Rafaela who is an exemplary chef and made the dinner buffet outstanding with varieties of every type of food and the food a work of art . The dessert chef was a master at his game and every dessert was mouthwatering ( we ate too much at meals here ) I highly recommend this for a stay just outside the park entrance because it feels like home in it's comfort with the best meals and the most amazing staff . Yvonne and Cesar made sure to guide us to ensure that we enjoyed this slice of heaven in Patagonia to the fullest. There was Wifi only in the main building which made it hard to plan from the room but allowed us to soak in the atmosphere and enjoy the grandeur of the park

Leisure Partner

10/10

Exceptional

02 Apr 2024

Bohdonna

We really enjoyed our stay! Highly recommend! Staff was excellent and extremely helpful during our stay

Leisure Partner

10/10

Exceptional

14 Jan 2024

Anne

Property was rustic but very nice. Love the communal dinner buffet. The food for dinner was excellent. The staff provided excellent service. Beautiful view of Torres del Paine. Love everything about this place.

Leisure Partner

8/10

Excellent

01 Jan 2024

Nobuyasu

Great place with amazing scenery and meals but there's no wifi in individual rooms and the wifi connection in the common area of the accommodation building is very weak

Leisure

8/10

Excellent

31 Dec 2023

Richard

Comfortable, clean beds. Wifi was just OK.

Leisure Family

10/10

Exceptional

26 Dec 2023

Anand

Views from the garden, right by the river side, excellent food and beverages options with scrumptious breakfast and delicious buffet/ a la carte dinner. Although pricey, but worth it.

Leisure

8/10

Excellent

16 Oct 2022

Laura

Beautiful cabins and kind staff, but not the ideal place for solo travel or without renting a car. The place is far from the airport, like one hour and 20 minutes in car. No tour online will pick you up from there. All pick ups are from puerto natales, and that area has nothing close to public transportation, so your last resource is either to pay for the tours offered by the hotel or pay 300 USD in transportation per day. Not cheap at all. I paid more than 800 USD for 3 different tours, honestly the most expensive tours I have ever paid, and I travel a lot. No wifi in the cabins, only in front desk area. If you are vegan or vegetarian and didn't notify the hotel in advanced, be prepared to eat rice, soup or quinoa only

Leisure Self

10/10

Exceptional

21 Sep 2022

BRANDIE

The property was in a great location with easy access to one of Torre del Paine entrances. The staff went above and beyond to make sure we had what we needed. I would definitely stay here again.

Leisure Family

10/10

Exceptional

20 Jan 2022

Courtney

Wonderful location! Staff was above & beyond helpful, friendly and kind. Room was very clean and the food was terrific! Thank you Jonathan & Paula, (staff) who helped us navigate through this part of our trip! We’re definitely learning Spanish when we get home!

Leisure Partner

10/10

Exceptional

09 Mar 2020

Zamy

Great location with water and Mountain View. Excellent staff, especially Pedro in the bar. Very helpful. Loved the wood fired jacuzzi. Buffet dinner was surprisingly high quality. Really enjoyed it.

Leisure Friends

10/10

Exceptional

12 Feb 2020

Verified traveler

Very nice restaurant area and bar/lounge.
Our wing had a good living/lounge area also.

We enjoyed the outdoor picnic tables and sitting area by the Rio Serrano

Leisure Partner

10/10

Exceptional

26 Jan 2020

Verified traveler

Right in the park with perfect views of the mountains. Great food and service.

Leisure Family

10/10

Exceptional

14 Jan 2020

Verified traveler

Patagonia trip

Pleasant hotel. Room was a little hot.

Partner

10/10

Exceptional

26 Dec 2019

Laura

Every staff I met was amazing. The view from our room and the restaurant was awesome. Dinner buffet was the best food I had in Chile. The hotel also provides various tours and shuttles around the park, at a cost of course. Hot water and Internet were a bit unstable but what can you ask in Paine.

Leisure Partner

8/10

Excellent

26 Dec 2019

Yash

Nice hotel, lukewarm food

Hotel is nice and located conveniently to the park entrance. However, if you are driving on your own, the road from outside Puerto Natales to the hotel and park is largely a gravel road that is in bad condition. It is recommended you have a truck or suv. We drove in a car, but I wish I had an suv or truck. Some portions of the road are paved, but there are huge potholes everywhere that you have to navigate. As for the hotel, the room is great and there is a nice view of the Paine mountain range, but the food (breakfast and dinner) was consistently lukewarm. The $40 pp for dinner is also more expensive than a nice dinner at the Rio Serrano hotel across the street, which is much better.

Partner

4/10

Poor

20 Dec 2019

Raj

Absolutely stunning views even though location is a bit tough to get to (but that’s what you get for staying so close to the park). Rooms are basic, adequate facility that would be a 2.5 star hotel (price we paid was that of a 4.5 star hotel!). For the most part, staff’s attitude was indifferent to hostile and petty (the word “hospitality” has not made way this far south, it seems). Reception staff was indifferent, restaurant staff, except one waiter, seemed surly. Two people at the Excursion Desk were very helpful and went out of their way to be helpful. If you need to stay close to the park, I guess this is an okay but pricey place- don't expect staff to be as friendly as the rest of the Chilean population.

Leisure Family

8/10

Excellent

11 Dec 2019

Verified traveler

Location, location, location.
Breakfast was very good.

Leisure Partner

10/10

Exceptional

01 Dec 2019

Verified traveler

Great location just outside the Torres Del Paine park with nice views of the Serrano river and Cuerno towers. Wifi is very poor though (only in the dining area and very very slow). And no cell signal. Dining options are limited too as there is only one buffet at the hotel ($40 per person).

Leisure Partner

10/10

Exceptional

22 Nov 2019

dorit

Reomended

A very nice hotel. good atmosphere, great views. The hotels in the area are very expensive, so relatively not expensive. The buffet dinner is very good. We were with a car , so it was 5 minutes to the southern entrance to Torres del paine.

Partner

8/10

Excellent

07 Nov 2019

wendy

The hotel looks much nicer than in the picture. We've been upgraded to a triple room as twin was sold out. Very good location and amazing view just out side of your window. The room temperature was a little bit cold in the night, but the staff helped to fix the problem on the next day. Shower was good. Wifi connection did not work well, sometimes was instable.

Friends

6/10

Pleasant

11 Oct 2019

Verified traveler

The staff is super friendly and helpful. The only issue is the lack of insulation in the rooms, what makes them very cold, especially at night. I woke up because of the cold couple of times each night.

Leisure Friends

10/10

Exceptional

20 Sep 2019

Shehzad

Excellent check in staff and service

Friends_and_family Family

8/10

Excellent

16 Sep 2019

fabio

Great location and nice rooms

Great location to visit the park. Internet is a bit sketchy and only works in the reception area. Room was clean and comfortable, staff was always polite and helpful. Restaurant only offered an expensive fix price menu... maybe because low season with limited choices... better value going to hotel Rio serrano for dinner. All in all we had a nice time, and breakfast was really good

Partner

8/10

Excellent

14 Apr 2019

Theresa

Great location

Comfortable with great location, but overpriced. We didn't eat dinner there because it's so expensive. We went to the Hostería del Lago nearby and ate delicious food with great service for half the price. There is only one outlet in the room and one of the plugs was broken. WiFi is poor. It's a great location for exploring the park and there are other hotels nearby for food options. Breakfast was good. Staff is friendly.

Partner

10/10

Exceptional

11 Apr 2019

Verified traveler

It was close to the entrance to Torres and about a 30 minute drive to lago grey. Room was warm and comfortable, breakfast buffet was good and there were several hotels nearby in which to dine in case you wanted to go elsewhere for dinner. There was an excursion desk with someone there to help you plan your time in Torres and the property overlooked the rio Serrano. The price was reasonable and I enjoyed my stay very much.

Leisure Self

4/10

Poor

12 Jan 2019

Liz

We stayed at 3 different hotels in Torres Del Paine and this one was the worst. The hotel ran out of hot water on the night I stayed, and when I brought this to their attention they said the other guests must have been taking long showers and it would take at least an hour for the water to heat up again. I went to sleep but there was still no hot water the next morning. When I reported this at checkout I got nothing but 'sorry for that'. There was no heating that you could operate yourself, as it was centrally operated, which was no good for us to dry our wet clothes. Also there was a rule that guests could not put used toilet paper in the toilet, even in our own bathrooms, which is not something I experienced in other hotels in the park. The included breakfast was not good and we did not try their dinner as there was only a buffet option at $40 per person. I could not wait to leave and would not recommend,

2/10

Poor

03 Jan 2019

Verified traveler

too bad to stay in this hotel

We had two weeks vacation. This is the worst hotel we stayed.
1. We paid on line several months ago. When we got to this hotel to check.The staff could't find our reservation. I showed the confirmation number and emails. It took long time to find it.
2. We lost one PDI document. It was totally no problem with other hotels. But this hotel charged 20% extra(more than $40 US dollars).
3. The staff asked us to make the reservation for Christmas dinner ($90 US dollars per person). We refused. When we checked out next morning, they asked me paying $180 for dinner fee which we never ate.

Family

10/10

Exceptional

29 Dec 2018

John

Overnight stay after a hike in Torres

Very friendly, accommodating and helpful staff. The grounds are beautiful and the rooms are quaint. Excellent dinner and breakfast. WiFi is strong in common areas. Easy drive to Torres del Paine.

Partner

8/10

Excellent

29 Dec 2018

Verified traveler

The walls are thin in this property. So you can hear your neighbors reasonably well. Cabanas Del Paine and hotel Del Paine are one and the same abs exist along with a cluster of hotels near the rio Serrano hotel area. Just punch in rio Serrano on google and offline the map and drive Towards the administration building area of the Paine park and you will find this place.

10/10

Exceptional

27 Dec 2018

Zhisheng

Top Hotel Choice Near the Park

The hotel is just outside the south entrance of the Torres Del Paine National Park. It is in the village of Serrano and the view is gorgeous. It is even better than some places inside the park. The hotel has everything you need and is clean. Although Paine is ridiculously windy sometimes, the hotel and room are very comfortable and warm. The breakfast is also great with many options. They have buffets for lunch and dinner for purchase as well. It is a real treat to have hot and nice food in Paine.

Partner

10/10

Exceptional

06 Dec 2018

Man Ho

great help

very helpful in the assistance in arrnaging excursion which we need urgently

Partner

8/10

Excellent

16 Nov 2018

Verified traveler

It is relatively difficult to find them, because they use a different name. Staff are very friendly and helpful

Leisure Family

4/10

Poor

09 Nov 2018

Melanie

The location of this property is amazing and could be a great place. However....there was no hot water for the duration of our stay. We mentioned this to the management, but they seemed not overly concerned. The food is served buffet-style, which is fine, but much of the hot dinner was cold and expensive - $40US for a three course - all you can eat menu, but 25$US for one main course and one hot side dish only. We had to leave a day early, but as we had pre-booked, no cost for the extra day was deducted. However, our meals and bar bill was waived - a little too quickly.

Partner

8/10

Excellent

21 Oct 2018

Sue

Good hotel at Torres del Paine

Room was comfortable with a good view of the river and mountains. The walls are a little thin, but nothing that was disruptive to our sleep. Breakfast was adequate for a hotel located within a national park.

10/10

Exceptional

15 Oct 2018

Zsuzsanna

Comfort and great location

Fantastic location for all activities in the Park. Tracking available at the door. Nice breakfast and fun dog welcoming guests.

Partner

10/10

Exceptional

13 Oct 2018

Verified traveler

WiFi was weak in the room and buffet dinner was expensive.

10/10

Exceptional

07 Oct 2018

Verified traveler

Very bueatiful view where you can see the snow mountains from the big window . And warm dining room . Nice waiters and provide some after-dinner desert to me by free

10/10

Exceptional

02 Apr 2018

chris

Close to terra de plaine

Partner

6/10

Pleasant

21 Jan 2018

Verified traveler

Don’t stay if you are not part of a tour or group.

“Excursions” staff were of zero assistance and had a “don’t bother me now” attitude. Group tours blitzgrieged the dining room leaving little food for others traveling alone or in small groups. One morning, i had to clean off and set my own table after the morning tour group devoured the buffet and left their tables in disarray. Dining room staff slow to react.... as if we did not exist.

8/10

Excellent

12 Apr 2017

Verified traveler

Very well located within the park. Rooms could use some updating but are well kept. WiFi is limited. Staff is attentive and helpful.

10/10

Exceptional

14 Jan 2017

Grant

Great Place, Fabulous View, Amazing Staff.

Loved it here. Would definitely recommend and return if I had the chance. Just outside Torres del Paine NP. Lots of activities can be arranged from here, especially fishing, but all others, too. Restaurant is very good. Very relaxing atmosphere.

6/10

Pleasant

26 Dec 2016

Verified traveler

great location

many hidden costs that are not of the web. You will need a car to get to many of the places inside the park, or be willing to pay. You can make a meal or two from the breakfast, but the buffet is overpriced as well.

8/10

Excellent

20 Dec 2016

Patricia

Best staff

The best part of the hotel is its staff. Out of all the hotels I have been to, everyone I met here was passionate about their work and very willing to go out of their way to help us in any way possible. This includes the staff at the front desk, the host Louis, and especially Cesar our tour guide. You can tell that they love their work and the people they service. We highly recommend arranging tours with Cesar, whose Full Day Torres del Paine tour and horseback riding with the mountains in the background, made this trip spectacular! The tours are the best part of the trip and it makes getting the very best of the park possible to tourists who are first-timers.

8/10

Excellent

14 Dec 2016

Verified traveler

Mountain views

Hard to judge whether this hotel is adequate value because everything at Torres del Paine is expensive. It was about the highest price I've ever paid for a hotel, for a property that is adequate but really quite ordinary. Luckily the restaurant is really quite good since there is no where else to eat nearby - mildly pricy but delicious food. Just about every room has a direct view of the mountains. The location is a bit far from the most popular sites in the park, but everything in TDP is spread out so you'll be driving a lot no matter where you stay. There's an odd hot tub heated by a wood stove sitting right in the water. Skip it, it doesn't really get hot. Really nice staff here.

Family

10/10

Exceptional

13 Dec 2016

Verified traveler

Excellent hotel

The hotel is conveniently located if you are going to Torres del Paine or the Glaciers around the area.

Family

4/10

Poor

05 Nov 2016

Craig

Huge disappointment

Overpriced for the accommodation. Front Desk staff member dishonest in quoting us price to visit Grey Glacier by boat. We purchased our tickets directly from the tour company at Lago Grey Hotel and saved $$. Also, the hotel did not inform us that there would be no hot breakfast the second morning of our stay (Nov. 1). Instead, there was white bread, corn flakes and sugary yogurt on our table, but the table for another family was given the full spread of chopped fruit, wheat bread, natural yogurt. We asked why this was happening and were told that since the hotel was not full there would be no hot breakfast and we were given the 'American' breakfast. They saw our disappointment and tried to rectify the situation by bringing out more items. The coffee was good. The welcome drink, pisco sour, was a nice touch.

8/10

Excellent

15 Feb 2016

Verified traveler

I enjoyed it. Beautiful sorroundings, peaceful place sorrounded by an amazing landscape

8/10

Excellent

13 Feb 2016

Vinay

Different Experience

Nice place to stay to explore Torres Del Paine National Park. This place is just outside the National Park and by the side of a river. Hotel also provides various excursions and guided tours inside the National Park.

Family

8/10

Excellent

29 Nov 2015

Verified traveler

Nice view from hotel

Good location, nice view of Torres, next to river, good for navigation trip.

Family

8/10

Excellent

24 Nov 2015

stephanie

Great location to explore Torres del Paine

The cabañas were a great home base to explore Torres del Paine in our own. We rented a car and drove here and was nice to have a home base at the door steps to the park! The views of the cuernos were amazing and made every second worth it! I would recommend the hot tub too! Filled by river water and heated by fire, the hot tub had a picture window that overlooked the beautiful view of the Serrano River and cuernos.

I would recommend staying here for the price and location. The dinner buffet was good. Food is expensive anywhere in the park, so the buffet was no different, but the food was at least delicious!

Be ready for an hour or so drive from the main highway on a dirt road. Took awile to get to the hotel and then around the park because of the dirt roads, so just be prepared with some extra time!

Staff was very friendly and room was clean. I can't complain!

10/10

Exceptional

12 Nov 2015

Verified traveler

Definitely reccomend

This hotel is great if you are looking for a comfortable hotel at the park Torres del Paine with quality, comfort and at a descent price. It's not a 5 star but very good quality nevertheless. Friendly staff will organize excursions. Food is delicious but expensive (but all food is likely expensive in the park)

Family

8/10

Excellent

23 Sep 2015

Verified traveler

September Stay

Hotel was nice, well kept, and provided good breakfasts and dinners. Hotel bed was comfortable with adjustable heating units in the room and bathroom. Walls were a bit thin so could hear other guests.

Staff was responsive to questions about tours, places to see in the area, and about Patagonia (including penguins) - would even take time to research topics to help guests plan tours. Staff also was able to converse in English.

Partner

6/10

Pleasant

09 Dec 2013

Pat

Basic but charming lodge, wonderful staff

At first we were a little worried when we saw our room. After we realized how much work it is to operate a hotel in such a remote location, we were very happy with the amenities and especially the wonderfully friendly staff at this hotel. The location was beautiful and horses grazed all around the property. Unfortunately, the dinner is expensive and not very good. If you have a car, stay here, dine elsewhere.

10/10

Exceptional

04 May 2026

Henrique

Hotel com vista maravilhosa da montanha e na beira do rio. Ficamos no quarto na casa e ele estava bem frio, mesmo com a calefação no máximo. Não conseguiram resolver o problema, mas deu tudo certo. Jantar muito bom e já incluído na diária.

Partner

10/10

Exceptional

12 Feb 2026

Pedro Pereira

Ótima experiência! Ficamos 3 noites em familia, incluindo uma criança de 4 anos. Agradeço a recepção da Elisabeth e pela equipe durante a estadia. O hotel está muito bem localizado e os serviços são de boa qualidade. Café da manhã completo e boas opções no jantar. Recomendo!

Friends_and_family Family

10/10

Exceptional

10 Jan 2026

emiliano

Posto incantevole a Rio Serrano. Colazione e personale ottimi. Bellissimo posto dove trascorrere del tempo con panorama sul rio e paine grande e torri.

Leisure Partner

10/10

Exceptional

05 Jan 2026

Min Goo

전망이 최고인 위치입니다. 가격이 좀 있지만 그만한 가치가 있습니다. 호텔 예약이 어렵습니다. 우리는 먼저 이 호텔 예약을 하고 그 다음에 여기에 맞추어 나머지 파타고니아 일정을 정했습니다.

Partner