Royal Park Hotel & Suites

10/10

Exceptional

27 Jun 2026

Michael

The waiter Ella was fantastic. We went to breakfast every morning and she greeted us with warmth and efficiency. An excellent experience.

Partner

10/10

Exceptional

26 Jun 2026

Ryan

Great location and service!

10/10

Exceptional

21 Jun 2026

Brian

Love it.

Self

10/10

Exceptional

17 Jun 2026

Kari

We loved our stay! Room and hotel were very clean. Staff was very helpful. We loved the space we had in our room.

Partner

10/10

Exceptional

14 Jun 2026

Sarah

Beautiful hotel! Very clean and wonderful staff

Partner

10/10

Exceptional

14 Jun 2026

Maria

Beautiful property and lovely rooms. Staff very helpful but I had an issue with being charged for my room even though it was prepaid via Expedia. It took four phone calls to get the correct person to take care of the issue after I checked out. This probably isn’t a normal issue for most guests. There is free coffee in room which is best to use as the hotel restaurant was understaffed so best to relax and don’t expect to rush through breakfast.

Housekeeping was on point and room was immaculate.

10/10

Exceptional

13 Jun 2026

Chukwuebuka

Very good property.

10/10

Exceptional

12 Jun 2026

Miguel

Great place!

8/10

Excellent

01 Jun 2026

Cameron

No microwaves in the rooms and the bed headboards were a dusty like caked up but other than that good hotel good experience

Partner

6/10

Pleasant

01 Jun 2026

Gregory

When I got into the room, I could tell that the room wasn’t clean. Soap all over in the shower, something brown running down the side of the toilet…..everyone has an idea on what it is, and the ac unit had a hard time keeping the room clean. The staff was great to fix the volume on the tv, hdmi input failed on the tv. Don’t get me wrong but I love the hotel, just was disappointed this trip.

Self

2/10

Poor

01 Jun 2026

Ciera

Over charged me 600 dollars no parking had to park in library parking lot

Partner

10/10

Exceptional

31 May 2026

Anthony

Great place great people love staying there shout out to the valet

10/10

Exceptional

29 May 2026

Rockwell

Excellent venue for special stYs, dinner or a weekend getaway & walking distance to downtown Rochester witj restaurants, coffee shops, etc

Partner

10/10

Exceptional

28 May 2026

linda

Beautiful

Family

10/10

Exceptional

27 May 2026

Douglas

Great location and ambiance.

Partner

10/10

Exceptional

26 May 2026

Jackson

Great hotel nice size rooms. Big showers. Quiet. Well maintained.

Partner

10/10

Exceptional

25 May 2026

Jim

We enjoyed 2 nights at this lovely Royal Park Hotel. We had a wonderful spacious corner room that we 100% appreciated. The floor plan was great & we loved all the bright windows. Housekeeping did a great job & we had a bellmen, Chris who did a great job & thoroughly took care of us, delivering extras we asked for. We definitely would return this hotel if we come back in the future.

Friends_and_family Family

10/10

Exceptional

25 May 2026

Erick

Excellent hotel for a visit to the Rochester area. Well designed and maintained. Beautifully furnished room. Staff was wonderful.

Self

10/10

Exceptional

24 May 2026

William

Classic

Partner

10/10

Exceptional

24 May 2026

carrie

Just a really nice hotel. Rooms are nice and large. Shower huge. Great experience.

Partner

6/10

Pleasant

24 May 2026

Carolie

I have been to this hotel several times to eat, but never to stay overnight. This time I stayed overnight. Check-in was friendly and quick. The room was a very average room, very basic. Quite honestly, the room felt like it could use a makeover. I don’t have much to say about the room in that regard. It just felt somewhat dated. The girl at the check-in told me that the Wi-Fi password would be in the room, but there was no information at all about the password. I wanted to order room service and there was absolutely zero information in the room regarding that. I had to go on the website and figure out how to order from the restaurant. I did end up going to the restaurant for dinner, the service was good and the meal I had was very good. Interestingly, because I had an early dinner, I went back to my room and ended up ordering in for a late night meal. I ordered in from the same restaurant I had dinner, park 600, and it was very underwhelming. I ordered the duck, and most of the meat was fat, and the rest of the accompaniment seemed overcooked. This was a very different experience from dining in. In the morning after I checked out, I went to the restaurant for breakfast. I was seated and sat there over 20 minutes and no one came so I left. Overall, I was quite disappointed in the experience and was quite surprised by this as I had extremely high hopes based on all my previous visits to this property. For the price, I would not recommend.

Self

6/10

Pleasant

19 May 2026

Dianna

Property is pretty and rooms are appointed beautifully. The shower looked a bit unloved, grout was dirty like it hadn’t been cleaned properly in some time. Front desk staff was professional though lacking customer service. From my experience staying at other hotels at the same price point, the level of customer service was underwhelming.
I visited the restaurant on site, Park 600, and received the opposite in customer service. The bartender (Erika?) was wonderful! She was welcoming, engaging, took care of everyone. Mixed delicious drinks. The food I ordered was sub par.
While I think the hotel is beautiful, I will stay somewhere else next time I’m in town.

Business Self

10/10

Exceptional

18 May 2026

Melanie

we had a little issue with our room at check in, but the staff handled it perfectly. love location and restaurant at hotel

Partner

2/10

Poor

18 May 2026

Maiyer

The facility is beautiful, however, the service is very poor. We were quite disappointed. It took so long to get our food at the hotel restaurant. Also, there wasn't a microwave in our room so we called the front desk and requested a microwave and utensils and plates. A staff brought the microwave but not utensils and plates. We asked about the utensils and plates and the staff said he didn't know. He said he will get it. After twenty minutes, we called the front desk and she said they will bring it up. No one brought it up. So disappointed and such poor service.

Business

10/10

Exceptional

17 May 2026

Shrabantee

Nice hotel, different than the usual.

Family_with_children

10/10

Exceptional

17 May 2026

Neil

Beautiful, clean hotel Alvin at the front desk was amazing thank you Alvin!

Partner

10/10

Exceptional

15 May 2026

RAJKO

Fantastic

Self

10/10

Exceptional

12 May 2026

Janet

I must say, I had an amazing and relaxing stay at Royal Park. The pictures truly don’t do it justice; the property is absolutely beautiful, picturesque, and incredibly charming. It’s located in a quaint area and manages to feel both luxurious and cozy at the same time. The staff was wonderful; everyone was so kind and welcoming. I had breakfast at Park 600, and it was excellent. The portions were very generous, and the Peach Palmer drink was absolutely delicious. My room was excellent as well. The creek view was peaceful and relaxing, making it the perfect place to unwind after a long day. Although the hotel was very busy, especially in the lobby with multiple events taking place, you would never know it once upstairs in the room. It was quiet, serene, and I slept like a baby. The bedding was extremely comfortable, and housekeeping was prompt and attentive, adding to the overall pampered experience. I loved every bit of my stay here. Next time, I’ll definitely take advantage of the valet parking just to elevate the pampering experience even more. I traveled to Rochester from Massachusetts for a graduation, and after all the festivities, I genuinely looked forward to returning to the hotel each night. Wonderful place, oh and the lobby smells divine!

Self

10/10

Exceptional

11 May 2026

Eric

Breakfast was excellent and server Hannah was outstanding. The restaurant was busy and my order was slightly delayed but she was able to serve me an English muffin in advance of the order. Nice well kept property, would definitely stay here again if in the area.

Self

10/10

Exceptional

10 May 2026

Jelena

Great location- walking distance to coffee shops and restaurants. Clean rooms and nice staff.

Partner

10/10

Exceptional

10 May 2026

Robin

What a wonderful stay! Great service, restaurant and a gorgeous room with a view of the creek. The location can't be beat. I highly recommend The Royal Park Hotel in Rochester.

10/10

Exceptional

09 May 2026

Holly

It was quiet. The room was clean and staff were helpful.

Partner

10/10

Exceptional

08 May 2026

Jennifer

Beautiful and classic hotel in the heart of Rochester. We love it!

Partner

6/10

Pleasant

06 May 2026

Jyot

We already paid the $22.10 fee when we made the booking and your staff confirmed that. The front desk staff told me they would resolve it with Expedia and that we would not be charged twice. Despite that, we were charged both by Expedia and by your hotel.

We stay at your property several times each year and have consistently chosen it over other options. This experience does not reflect the level of service we expect.

Please reverse the duplicate charge as soon as possible. I would also like a manager to call me tomorrow to confirm this has been resolved.

I hope this can be corrected quickly.

Partner

10/10

Exceptional

28 Apr 2026

Diana

Room with balcony and the sound of the river were beautiful. Location is great. Walking distance to Main Street.

Pillows were not the most comfortable.

Family_with_children

10/10

Exceptional

27 Apr 2026

Maxwell

Best hotel

10/10

Exceptional

27 Apr 2026

Ashley

We had a wonderful experience during our stay. From the concierge to wait staff and housekeeping, everyone was friendly and very attentive. Our room was pristine and refreshed/restocked daily. We stayed in a large balcony king overlooking the river. So relaxing having a cup of coffee in the morning and glass of wine at night listening to the river! We also attending a bridal shower in the conservatory and the set-up was beautiful. The staff helping with the event were great as well.

Family

10/10

Exceptional

26 Apr 2026

Jennifer

The staff were amazing. Everyone you encountered was lovely. Check in was easy and fast. Our room was spacious and beautiful. My favorite part was the fireplace. Our bed was super comfy. We had some drinks and brunch at the restaurant on site. Those were also very good. Hotel is beautiful inside and out. A must see.

Family

10/10

Exceptional

26 Apr 2026

James

the facilities and food were.GREAT!

Partner

10/10

Exceptional

26 Apr 2026

Tina

I had a fantastic stay at the Royal Park Hotel! The property was spotless, well-maintained, and truly beautiful. The staff was incredibly friendly and attentive, making the entire experience feel seamless and welcoming.

Easy 5 stars—highly recommend!

Self

10/10

Exceptional

25 Apr 2026

Haeden

Super clean. Awesome staff, great food. This is an overall excellent place to stay

10/10

Exceptional

25 Apr 2026

Derrick

Staff was nice and friendly! An the place was very nice and clean and we will be back!

Family

10/10

Exceptional

25 Apr 2026

Don

.

Partner

10/10

Exceptional

20 Apr 2026

BRIAN

Absolutely amazing with every aspect

10/10

Exceptional

20 Apr 2026

Zeina

Our stay was great and the hotel was very clean and pleasant!

Partner

8/10

Excellent

20 Apr 2026

Jon

Valet should go in the garage so that paying guests who pay 20.00 per night can get a decent parking spot.

10/10

Exceptional

17 Apr 2026

Ashley

Staff was really friendly and the hotel was beautiful

Friends

10/10

Exceptional

13 Apr 2026

John

If you want a microwave you need to request it

Partner

10/10

Exceptional

13 Apr 2026

Nanci

Good food. Exceptional hotel. Quiet. Loved walk along Paint Creek

Partner

10/10

Exceptional

10 Apr 2026

Emily

The staff were incredibly helpful in navigating my whole experience from start to finish.

Partner

10/10

Exceptional

07 Apr 2026

Miguel

I recently had a wonderful stay at Royal Park Hotel and was genuinely impressed from start to finish. The property has a refined, boutique feel with elegant décor, warm wood accents, and a welcoming atmosphere that immediately makes you feel at home. The rooms were spacious, beautifully appointed, and extremely comfortable, with thoughtful touches that made the stay feel both luxurious and relaxing.

Service throughout the hotel was outstanding. The staff was attentive, professional, and consistently friendly, always willing to help with recommendations or special requests. The location is also excellent, set along the Clinton River and within easy walking distance to downtown Rochester’s shops and restaurants, which added a lot of charm to the experience.

Overall, the Royal Park Hotel delivers a perfect balance of sophistication and comfort. It’s an ideal choice for both leisure and business travelers looking for a polished, peaceful stay with exceptional service. I would absolutely return and highly recommend it.

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Olive

The property was beautiful and the staff was a delight.

Friends

10/10

Exceptional

05 Apr 2026

Merna

Great!

4/10

Poor

30 Mar 2026

Gary

If you compare the Royal Park to high end hotels in this price range you will be disappointed. The amenities and service do not justify the cost.

8/10

Excellent

30 Mar 2026

Gwen

Nice room and friendly check in staff.

Partner

10/10

Exceptional

29 Mar 2026

Paul

Service was impeccable. People were great and the foods outstanding!

Family_with_children

10/10

Exceptional

29 Mar 2026

Chantel

This place was clean, nice and romantic. Pleasant stay. Love it !

Partner

10/10

Exceptional

23 Mar 2026

Delta Dave

Everything was wonderful, but the room service left a lot to be admired. When your special night for dinner comes up in a paper bag, it truly doesn’t set a great feeling. When your tag line is, luxury beyond your expectations and your room service comes in a paper bag? You can do way better than that.

Partner

6/10

Pleasant

22 Mar 2026

Kimberly

The kitchen was not great. No microwave, had expresso machine we prefer coffee pot or kuerig they did bring after asking twice. No dish towel or dish soap ect. Pretty sparse.

10/10

Exceptional

19 Mar 2026

Ilda

Impeccable hotel.

Pet

10/10

Exceptional

19 Mar 2026

Jon

Very nice

8/10

Excellent

14 Mar 2026

Hailey

Beautiful property, kind staff. Loved having room service and breakfast on property. Not a 5 star due to a long wait at check in. We arrived at 4pm, they appeared to have a difficult reservation in front of us but since there was only one staff member for 15 mins we waited. Finally a second staff member got us checked in. We reserved a room with a terrace, it was beautiful but if you want any sleep at all, you can't have a windy night. We were shoving pieces of cardboard into the exterior door to help seal the door better so it wasn't howling inside.

Partner

8/10

Excellent

02 Mar 2026

Stephanie

The room was clean, but the sink didn't drain. Bed was not comfortable, you could feel the springs. An hour prior to checkout a staff member opened the door, did not knock, and said hello and the left. I went to look who came by and I could see the lady walking down the hall. I wasn't about to shout down the hall to see what she needed. They also tack on an automatic charge of $16 per day at checkout. I've stayed here before and after the renovations. The cleanliness has not changed, but the character is gone. Honestly, it just felt like a standard chain hotel. I like to stay there because of the security, but after a staff member opened my door without knocking, I'll try a different hotel next time. I did notify them at checkout and about the sink, the response was dismissive.

6/10

Pleasant

01 Mar 2026

Brittany

Our stay overall was great, and Alvin truly turned our experience around.

Prior to check-in, I called the concierge to ask if there was anything I could arrange to make my husband’s birthday a little extra special. I completely understand that enhancements come at a cost, but the tone of the conversation felt unexpectedly uncomfortable. I was repeatedly reminded of charges (such as $60 for prosecco in the room), and the interaction left me feeling as though I was asking for complimentary items rather than inquiring about available options. It simply felt off.

That said, once we arrived, Alvin delivered exactly the kind of hospitality I was hoping for. He was warm, kind, and solution-oriented. He suggested a room upgrade, which I happily paid for, and helped make the celebration feel special. He also provided drink and breakfast vouchers to help us celebrate, which was such a thoughtful touch.

Alvin was 10/10. If it weren’t for him, I’m not sure we would have chosen to return — but because of his service, we absolutely would.

Partner

10/10

Exceptional

23 Feb 2026

kookrho

Above the expectations

10/10

Exceptional

22 Feb 2026

Mandy

Beautiful room and wonderful staff. Perfect experience

4/10

Poor

21 Feb 2026

Darnell

The noises n the rooms the whole time we stayed and the 20dollars a day charged for Parking that wasn't explained until check out

8/10

Excellent

20 Feb 2026

Tammy

Only reason I'm giving 4 stars is the bed was so hard I just couldn't sleep very well. and that aI asked for a couple of pillows and had to call and remind them to bring them after waiting 1.5 hours to receive them. Otherwise, this is a beautiful hotel and people were wonderfully welcoming.

10/10

Exceptional

19 Feb 2026

Ivanna

Clean elevated environment with ample parking and friendly staff

Self

8/10

Excellent

19 Feb 2026

Emily

Room was clean and comfortable

10/10

Exceptional

15 Feb 2026

Sakinna

Our room was immaculate! Staff was friendly. Our bed was comfortable and halls were quiet at night. I enjoyed the soaker tub and the nespresso! We will be returning soon!

Partner

10/10

Exceptional

15 Feb 2026

Clayton

This was my first stay at the Royal Park Hotel, and they by far exceeded my expectations. I truly felt the royal treatment from start to finish. The room was immaculate, the front desk staff were welcoming and professional, and the valet service was excellent. The overall ambiance of the hotel was exceptional.

My name is Clay — you might remember me as the guest with one of the sharpest beards in Michigan. I’ll definitely be back.

Leisure Family

10/10

Exceptional

11 Feb 2026

Troy

room was spotless, staff were courteous and friendly. restaruant was beautiful with lovely seating options and the food was delicious.

Leisure Family

10/10

Exceptional

08 Feb 2026

Barbara

Rooms are clean, housekeeping every day. Comfortsble bed, nice AC.

Business Partner

10/10

Exceptional

08 Feb 2026

Robin

Stafff was great! Loved the coziness of our room and the aesthetics of the hotel.

Partner

10/10

Exceptional

08 Feb 2026

Eric

The room was spotless and the hotel is beautiful. Slept great all night. The hallways were quiet!

Leisure Partner

6/10

Pleasant

08 Feb 2026

RICHARD

All the handicapped parking was blocked off and used by the valet for two groups / parties at the hotel. This is unacceptable. I have a heart condition and made the valet move a car so I could park up front. To add insult to injury I was charged $30 for valet parking overnight. This was not my first stay at the Royal Park. But it may be my last.

Partner

10/10

Exceptional

01 Feb 2026

Mathew

Room was great hotel was fabulous

Leisure Family

8/10

Excellent

30 Jan 2026

DELAN

The bathroom toilet was not clean but, housekeeping came up to clean it and the front desk gave us a food voucher. Food was good service was great. Parking fees and other fees were not disclosed before arrival.

10/10

Exceptional

26 Jan 2026

rachael

Room was very nice, clean, and modern.

10/10

Exceptional

24 Jan 2026

Glenn

Perfect
Incredible bathtub

Partner

10/10

Exceptional

23 Jan 2026

Peggy

Beautiful Hotel
Great staff

Leisure

10/10

Exceptional

18 Jan 2026

Michael

Breakfast was enjoyable.

Leisure Family

10/10

Exceptional

11 Jan 2026

Bradley

Everything was excellent

8/10

Excellent

09 Jan 2026

Valentina

Spacious room and bathroom. The hotel was really pretty and I loved the fireplace seated work space.

Leisure Family

10/10

Exceptional

08 Jan 2026

Michelle

The hotel is beautiful. The only issue we had was the water pressure. The staff was wonderful and the property was very well maintained.

Leisure Partner

10/10

Exceptional

06 Jan 2026

Kimberliy

The room was beautiful and the staff was so helpful.

Leisure Family

8/10

Excellent

05 Jan 2026

Steve

nice pillows

Friends_and_family Friends

10/10

Exceptional

05 Jan 2026

Anne

Great place!

Leisure Partner

6/10

Pleasant

04 Jan 2026

ozzie

The staff was not consistent in their knowledge about the vouchers.
We were not aware of the parking fee.

Leisure Family

8/10

Excellent

04 Jan 2026

Kevin

Clean room & facility + very friendly staff

Leisure Family

10/10

Exceptional

03 Jan 2026

Faith

Spotless room, friendly staff, welcoming environment

Leisure Family

10/10

Exceptional

02 Jan 2026

Cynthia

Very pretty clean hotel. Convenient with in house restaurant. Quiet.

10/10

Exceptional

01 Jan 2026

Melanie

yes room was very clean and updated

Partner

8/10

Excellent

31 Dec 2025

Barbara

Reception staff was very nice. Room cleaning was below par with fridge quite dirty, bathroom counter and floor not cleaned well, several crumbs / bits under the desk’s glass top, and inside bottom of glass covered with a film of some sort.

Partner

10/10

Exceptional

29 Dec 2025

Angie

The housekeeper that cared for our room was wonderful

Partner

10/10

Exceptional

29 Dec 2025

Victoria

Great check in!