Name: De Montaña Suria
Address: Main Road, San Gerardo De Dota, 10104, CR

2/10

Poor

14 Jul 2026

Philippe

ARNAQUE. On m'a chargé la chambre en double, puis l'hôtel refuse maintenant de répondre aux demandes de Expedia.

Self

2/10

Poor

14 Jul 2026

Philippe

ARNAQUE. On m'a chargé la chambre en double, puis l'hôtel refuse maintenant de répondre aux demandes de Expedia.

Self

6/10

Pleasant

27 May 2026

Jose

Very good

Partner

10/10

Exceptional

18 Apr 2026

Edgar

Nos gusta mucho este hotel, es la segunda vez que lo visitamos y esperemos no sea la última. La comida es deliciosa y el personal es muy amable.
La única mejora que deben hacer es mejorar la cobertura del WiFi de manera que cubra el 100% de las habitaciones

Family_with_children

6/10

Pleasant

17 Mar 2026

connie

Very basic room. No TV, the heat was,a small electric space heater and middle of March it was 4°Celuis in the morning. One glass for 2 people, Nothing to do there. No trails, no pool, nothing. They have a bird garden but it is $10US/ person to get in. If you are not part of a tour group you are basically ignore, dinner is at a coffee table between to sofas. You are at the end of a deadend road. Everything is downhill from it. Makes walking a challenge.

Partner

10/10

Exceptional

07 Dec 2025

Sandro

Staff is very friendly and the place is beautiful and quiet.

Leisure Partner

10/10

Exceptional

04 Aug 2025

susana

It was a great place and would recommend it for anyone who is looking a place to relax and reconnect with nature

Leisure Partner

10/10

Exceptional

24 Jul 2025

Javier

Nice quiet place, very comfortable. Staff is amazing and willing to help. Breakfast is really good.
Very near to Savegre river and to waterfalls.

Leisure Family

8/10

Excellent

21 Apr 2025

Jessica

Someone was smoking at 05:00 by our room and it seemed like a regular event I couldn't sit down and enjoy the birds or anything else the calmness had to offer.

Leisure Family

10/10

Exceptional

22 Dec 2024

Michael

This was my second visit one of the best hotels in the Savegre Valley for birders. The accommodations are excellent (including heating in the rooms & hot showers!), with the mountain-view villas being especially good for birders. A major bonus is a wonderful bird-feeding area attracting lots of hummingbirds & frugivores.
The only drawback on this visit was the disappointing meals on our first evening - I hope just a reflection of temporary staffing problems. Fortunately excellent restaurants at Lauraceas and Savegre are close by.

Leisure Partner

6/10

Pleasant

19 Dec 2024

Laura

Grounds were beautiful

Leisure Partner

10/10

Exceptional

30 Jan 2024

Allison

You can easily walk to some local trails and other hotel restaurants. This hotel was a gem! We loved our room, the walls are a little thin but we only shared with one neighbor. Beds were very comfy and had lots of pillows and wall plugs. Staff were pretty friendly, our only “poor” interaction was when we showed up at 8:30 am after a morning hike and were told the breakfast ends at 9 am and made a little fuss over us arriving at 8:30. This was the best breakfast we had. the grounds were beautiful! we saw so many birds and flowers. Our only con was that we didn’t have hot water in our room the first night/morning. We don’t know if this was do to lack of solar available or if other guests used it all but we didn’t have any hot water at 9 pm or 6 am. The second day when we showered right after our hike 4 pm there was hot water. We would recommend this hotel to friends.

Leisure

8/10

Excellent

18 Jul 2023

Sofia

Pretty good hotel

10/10

Exceptional

10 Feb 2023

Lawrence

Lovely spot with excellent staff. Good dinner in their dining room.

Leisure Partner

8/10

Excellent

01 Oct 2022

Katherine

Outstanding service. Food is fresh well cooked, very good flavor. Comfortable. Hot water is a plus, it’s really hot water. Safe. Very nice cozy place.

Leisure Family

10/10

Exceptional

10 Oct 2020

Jeison F.

Small and nice hotel

Really enjoyed my stay. The food is outstanding and the staff knows well what customer service means.

8/10

Excellent

25 Apr 2019

Jeremy

Lovely setting in the valley with 3-4 blocks surrounding a nice garden area. Key activities are wildlife, especially finding the beautiful and rare Quetzal or walking in the rain forest. Restaurant is good, nice fire for cool evenings

Friends

10/10

Exceptional

24 Apr 2019

Verified traveler

Adore this place. Amazing environment, friendly and helpful staff, phenomenal food

Leisure Family_with_children

10/10

Exceptional

13 Apr 2019

Jack

Highly recommended for bird photographers.

A big negative is the steep rough road that leads down the mountainside; typically one lane and very bad condition. Not the hotel's fault of course. Lovely grounds and an overall great place with good food. Loved the 4 days. Will post photos here shortly: https://yourshot.nationalgeographic.com/profile/647784/

Family

10/10

Exceptional

21 Dec 2018

Verified traveler

I had stayed at another property in the region, which is a lot more expensive, and not really worth the difference in price. Breakfast was very good, and the gardens and cabins are clean, and have basic, nice furniture. I would suggest adding a coffee maker and complimentary coffee for the cold mornings! The restaurant staff were very friendly.

10/10

Exceptional

03 Feb 2018

Verified traveler

Lovely rustic hotel in the cloud forest

We had a lovely stay. Unfortunately, it was cold and rainy. Our outdoor options were limited. The staff were very friendly and helpful. Our room was clean and comfortable.

10/10

Exceptional

10 Nov 2017

Verified traveler

For a remote location the hotel was pefect

Considering the recent storm the Hotel was able to cater for our needs. The internet was not available due to the storm and the mobile reception was out. The staff was so accommodating, anything we asked to arrange it was done without any delay or concern. All was added to the bill no question asked. The tour for the Quetzal guy arranged for us was EXCELLENT. We were showing our friends the area they came from Haiti and this was the highlight of their trip.

8/10

Excellent

16 Jan 2017

Willard

This is an eco-lodge...you have to remember that!

So, I made the mistake of taking little kids to this lodge. There is nothing for kids to do. It was a family wedding, so I had no choice, but wouldn't do that again. The grounds and the units are very well maintained and beautiful, the location is beautiful. The food in the lodge restaurant was very good, evening dinner amazing! All their food is fresh and I suspect they get it all locally. The room was big and beds were comfortable. The shower was a little rustic. You either had scalding hot water or freezing cold. There was no TV in the room, or wifi. Also, it gets very cold some nights and there is no heat in the room other than a small space heater. The room is also very drafty. The room was very clean tho.

6/10

Pleasant

28 Jul 2016

Mason

It is a comfortable hotel at the end of the road. The included breakfast was good and the staff pleasant.

Partner

8/10

Excellent

17 Feb 2016

Debra & Charlie

Clean comfortable quiet hotel with excellent staff

This hotel is basic but very quiet and clean. Just what we wanted after time at the beach! The kitchen and reception staff were very pleasant and helpful. The birding guide was awesome and so patient with us! He described the bird's features so we could identify the bird as well. One of the best guides we've ever had anywhere! Food at hotel was yummy and reasonably priced.

8/10

Excellent

06 Jan 2016

Verified traveler

The hotel has devoted and helpful staff.
The environment is pleasant. It would be good to have some furniture in the room or deck (like coffee table and chaises).

Partner

10/10

Exceptional

27 Oct 2015

Joy & Paul

Romantic , scenic and serene

A bit hard to get to but worth the trip. Very steep n twisted roads but an awesome find. the hotel is at the end of a string of 6-7 other resorts so u have a variety of places to dine n visit. several trails n activities for all levels . The Hotel it's self was nestled in lush gardens, spacious clean n a real bargain for the price . The staff was available but not pushy. Excursions were offered but not pushed . Looking forward to a return

Partner

6/10

Pleasant

24 Aug 2015

Verified traveler

Outdated hotel

I could have chosen a better place to stay- location, comfort of bedding & nicer looking hotel

6/10

Pleasant

27 May 2015

Verified traveler

Beautiful setting, unreasonable managment

Great location, great staff and service, but I would recommend staying at one of the other hotels based on my experience with unreasonable managment. I originally booked 2 nights, upon arrival my plans had changed and I alerted staff immediately. The managment was rigid and would not refund my 56 dollars for my second night. Poor customer service as I would gladly pay twice as much for another hotel that would bend over backwards to gain repeat customers.

8/10

Excellent

25 Mar 2015

Bill

Beautiful Forest

Suria is at the end of the valley road, no traffic, quiet, walk to hikes. Good food, pleasant staff and reasonably priced bird guides. See the Quetzel!

6/10

Pleasant

24 Feb 2015

Verified traveler

No forest trails

This hotel is poor-quality compared to the Hotel Sauvegarde 1km away. It lacks any forest or walking trails - guests must use those belonging to Sauvegarde.

10/10

Exceptional

01 Jun 2026

Bernal

Lugar para descansar y reflexionar. Mucha paz. No hay TV ni internet en la habitación, pero eso hace el ambiente más natural y se desconecte uno un rato del
Stres diario

Partner

6/10

Pleasant

04 Apr 2026

Esteban

Desayuno limitado, el restaurante tenía pocas opciones de platos y no tenían los ingredientes base de algunos, permiten el ingreso de perros al restaurante lo cual es poco higiénico.
Las camas duras y almohadas duras.
Los perros no dejaban descansar a gusto

Partner

6/10

Pleasant

31 Jan 2026

Katia

Personne n'était présent à la réception lorsque nous sommes arrivés à 14h30. Le serveur du restaurant a finalement fait notre accueil. Il parlait très mal l'anglais et ne comprenait pas nos questions. Pas de wifi dans les chambres. Service au bar inexistant.

Friends_and_family Family

4/10

Poor

18 Jan 2026

Mariela

Terrible customer experience

I booked and prepaid my stay through Hotels.com. Upon arrival at Hotel de Montaña Suria, I was told they had not received the payment and that I had to pay again at check-in in order to receive the room keys. I arrived late at night after a car crash, exhausted and just needing rest, so I paid again on the spot.

The next morning, I checked my credit card and confirmed that both Hotels.com and Hotel de Montaña Suria charged me for the same room — a clear double charge.

When I raised the issue, Ariel, the front desk manager, told me I had to request the reimbursement directly from the online platform. However, Hotels.com requires an invoice from the hotel as proof of the second payment. Until today, I have not received any invoice from the hotel, making it impossible to process the refund.

In over 13 years of using Hotels.com, this is the first time I’ve ever had a problem like this.

While the property itself is very nice, the lack of coordination, accountability, and post-stay support resulted in a terrible customer experience.
I strongly recommend considering other lodging options to avoid similar issues or not using Hotels.com for booking.

Partner

10/10

Exceptional

12 Jan 2026

Lorna

Hotel bellísimo, los jardines espectaculares. Las habitaciones preciosas, limpias y cómodas.
La vista a la montaña un sueño
El restaurante delicioso. El personal amable y servicial.
Perfecto para mascotas, el espacio amplio
Volvería siempre

Leisure Pet

10/10

Exceptional

04 Jan 2026

EDUARDO

Atención excelente, el lugar un encanto

Friends_and_family Family

2/10

Poor

02 Oct 2025

charles

Reservation, hotel fermé pour conges.

Pas de sejour , hotel fermé pour congés.
Malgre la réservation, merci de proceder au remboursement.

Partner

10/10

Exceptional

17 Aug 2025

Mauricio

N/A

Leisure Family_with_children

6/10

Pleasant

28 Apr 2025

Jason

Regular

Experiencia regular, buen servicio en restaurante, mala comunicación A través de WhatsApp

Business

10/10

Exceptional

31 Mar 2025

Rita

Me gustó mucho este hotel. La atención de su personal fue excelente, las instalaciones son lindísimas y la comida muy buena.

Leisure Partner

8/10

Excellent

24 Mar 2025

Luis Eduardo

Un buen lugar pero siento que faltan detalles

En general el hotel está bien pasamos una buena noche el día que llegamos en la tarde queríamos tomarnos un café pero la crema de lo que está en la habitación estaba dura y solo café expreso había para hacer, fuimos al restaurante y no habremos solo al desayuno y cena. Entonces tuvimos que buscar en lugares fuera del hotel. Y como a la 1 de la mañana habían perros dentro de la propiedad ladre y ladre

Partner

8/10

Excellent

03 Mar 2025

Ruth Eunice

Hotel de montaña para descansar

La experiencia fue súper linda, el lugar es maravilloso, tienen jardines muy lindos y bien mantenidos. El hotel está muy bien cuidado, es acogedor, bien acondicionado e invita a descansar. El servicio es muy bueno y Diego de recepción está pendiente de lo que uno necesite. Tomamos solo el desayuno que estaba incluido y nos gustó mucho, es de buena calidad y muy buena proporción. Los únicos puntos puntos a mejorar son: 1) las habitaciones están pegadas por lo que se escucha todo y es peor en la noche donde hasta los ronquidos de la persona de al lado son fuertes y 2) no tienen calefacción sino que lo que dan es un tipo de ventilador que si funciona pero tiene una luz muy fuerte.

Friends_and_family Family

10/10

Exceptional

28 Jan 2025

David

Excelente la experiencia en el hotel, muy amables. Destacar a Diego por su amabilidad.

Leisure Pet

2/10

Poor

04 Jan 2025

Marc

Mauvais souvenir

Ça restera un mauvais souvenir. Le défaut principal est le manque de chauffage dans l'hôtel. Au vu du prix payé pour les chambres c'est une honte (Plus de 110$). Les chambres ne sont équipées que d'un petit chauffage d'appoint qui peine à réchauffer la pièce quand il fait froid dehors et il faisait froid quand nous y avons séjourné. La salle de bain n'est pas chauffée, je vous laisse imaginer le plaisir quand il s'agissait de passer à la douche. La journée, il ne faut pas imaginer aller se réchauffer dans une pièce commune, le restaurant n'est pas chauffé non plus.
Pour le reste, on a eu un petit déjeuner sans pain parce que la cuisine est arrivée en rupture de stock pendant le séjour, ça mais imaginer le degré de professionnalisme des personnes en charge de l'approvisionnement.

Partner

10/10

Exceptional

27 Oct 2024

Antonio

Excelente lugar para descansar
Lo mejor es la atención del personal muy amable , los jardines muy bien atendidos, el río muy relajante
Podría sugerir más variedad en el menú del restaurante , abridores y copas en las habitaciones

Leisure Pet

4/10

Poor

30 Aug 2024

Fabrizzio

Nós apagaron luces de áreas comunes a las 9 de la noche y no se dio unos minutos extras de habitación en El check out ya que mi bebé estaba aún dormida. Calefacción hacia mucho ruido

Leisure Family

10/10

Exceptional

08 Aug 2023

Gabriela

10/10

El hotel es precioso, las vistas, leo lugar y los espacios justos para descansar y conectarse con la naturaleza, pasar tiempo con la familia. Básicamente desconectarse de lo externo y conectarse con la familia. Las personas súper amables al recibir, la comida es deliciosa y con precios bastante buenos! El desayuno muy rico y las porciones suficientes. Hay opción de una caminata al una catarata del río Savedre, pero en pocos pasos del hotel puede uno verlo y disfrutar de él! Volvería sin dudarlo, más bien muchísimas gracias.

Friends_and_family Family

10/10

Exceptional

07 Feb 2023

Catalina

Ubicación, limpieza, restaurante muy bueno.

Leisure Partner

8/10

Excellent

04 Feb 2023

JOHNNY

Un lugar muy tranquilo para descansar y estar en n

Nos gustó mucho el lugar, especial para descanzar, la atención fue muy buena del personal y la comida del restaurante estuvo deliciosa.
En la habitación hace falta iluminación en la parte del guardarropa

Partner