Name: Baymont by Wyndham Willow Park
Address: 5080 East I-20 Service Road, Willow Park, 77380, US

2/10

Poor

02 Aug 2026

Matthew

When I arrived at the first room, the front door appeared to have been kicked in. The door was concave, loose, and could be pushed open with almost no resistance. It was falling apart and did not provide any security.
When I entered, the room smelled strongly of cigarette smoke despite the hotel’s no‑smoking policy. I also heard a dog wailing somewhere nearby. I went back to the front desk and asked for a different room. I informed them that the door was not secure. They acted surprised, but I pointed out that someone had clearly tried to repair it before, so they should already know it was damaged. I suggested they replace the door.
I was given a second room. When I entered, it also smelled like cigarette smoke. I heard the same dog wailing again, and I saw roaches walking on the wall.
At that point, I returned to the front desk, turn my key and told him I'm staying somewhere else and went to another hotel.

2/10

Poor

02 Aug 2026

Stacey

the room we paid for was not available we were made to feel like it was no big deal and we should just deal with it The room we had to take was dirty and
smelled like mildew

2/10

Poor

23 Jul 2026

Courtney

Breakfast is just waffles or cereal and the batter was more liquid. Found a roach in the room. Bathtub was gross. The main door didnt close all the way we had to push the door in 2 different places just to get it shut better. There was an open bottle of shampoo in the room that had obviously been used. We paid for a cheap stay and thats what we got.

4/10

Poor

11 Jul 2026

James

It was dirty. Staff was nice and helpful. They need to clean up. Walls were dirty and tub was not good

Friends_and_family Family

2/10

Poor

28 Jun 2026

Dustin

We didn't even stay in the room and they did not give us a refund.
Blood on pillowcases and disgusting room

Partner

2/10

Poor

21 Jun 2026

DOUGLAS

WiFi did not work, tapped into McDonalds.
TV Did not work.
Craters in the driveway.
Highway workers used up considerable parking with their trucks.
Truck back up alarms woke me up.

2/10

Poor

20 Jun 2026

Cathy

Dirty. Unkempt and in disrepair. Felt unsafe with many loitering around outside. Not family friendly. Did not even stay the night there. The door lock would not lock properly. Light coming in from all around the door jam. Sheets were dirty. Bathroom door would not even close.

Family_with_children

4/10

Poor

14 Jun 2026

DAVID

The room and bathroom doors were old and beat up looking. The shower knob was falling off. Requested more towels and etc. could not get a proper number based on the number of guests in my group

Friends_and_family Family

4/10

Poor

05 Jun 2026

Amanda

The room was clean and comfortable but the pool was closed and the breakfast only consisted of cereal so we ended up going to pick up breakfast. We did have an issue with our room key having to be reset but the employees were friendly.

Friends_and_family Family

4/10

Poor

02 Jun 2026

Dillon

The shower in my particular room was not able to be turned on. The door had fairly large gaps all around it so daylight and air were always coming in. The ac was ok but it was fighting 85 degree ish air while being off all day so it didn't cool quickly but was very cool by morning. The staff was friendly, even for it being a later check in.

Self

2/10

Poor

02 Jun 2026

James

Disgusting. Like a Lebanon war zone. I left and went to another hotel versus staying there.

Self

2/10

Poor

26 May 2026

CYNTHIA

Hotels not kept up. Not a good area . Would not recommend this property.

Friends_and_family Family

2/10

Poor

26 May 2026

Greg

HVAC did not work. No clothes rod to hang clothes. 1\" gap below door to outside. Roaches in room. Dirty and unkempt. No parking near room because of the local bar. I will stay in my truck on side of the road before I'd stay there again.

Family

6/10

Pleasant

17 May 2026

Kim

Property looks nothing like the pictures. Pool and hot tub were both closed. Room was clean, water hot and very quiet. It also had a broken bathroom door, cracks on light plates and shower, was missing second curtain, no phone in the room and the tv didn’t work. So I do not recommend this property until it has a major renovation.

Family

4/10

Poor

28 Apr 2026

Michael

One of the rooms we were in didnt have a working shower but the other room did there was roaches and missing drawers the pool was also closed and unclean staff was great though i give them that maybe just get a bug control and clean up the rooms more and replace things

Family_with_children

4/10

Poor

26 Apr 2026

Destiny

We cleaned our room when we got there. There was roaches in our room. Part of the dresser was broken and the sink fell through the counter. The AC worked really great. The staff are kind of rude but it is what it is. It's what you would expect for 65$ a night.

Friends_and_family Family

10/10

Exceptional

22 Apr 2026

Bethany

I booked this hotel for the excellent price value and it had many amenities that I require, like a low pet charge rate and free breakfast. Then I read some of the reviews and started to question my choice. But once I'd checked in, I was so glad I'd chosen the Baymont! They not only had decently sized rooms, but they were exceptionally clean, including the sheets! I didn't see a single bug anywhere! The shower was super hot, which I love, and they didn't require me to give them my old dirty towel when requesting a new one, which I appreciate because I travel with a family of 4, so when we all shower and there's only 2 towels provided, it gets difficult, especially if we stay for an extended time. I don't want to use a new towel per guest every time we shower, so that was nice. They also had a big square table in the room with 2 chairs making it possible for 2 of us to sit together. And when I asked for extra pillows, they had some! Breakfast wasn't vast, but they had cold cereal with milk, hot waffles with syrup and coffee, so not a lot of options, but it was enough. My only criticisms: online it says rollaway beds are available free but was told on site they have none, and if it was colder, I'd definitely want more blankets as there was only a thick sheet atop another sheet instead of a comforter. And I was excited about the hot tub, but the pool was still seasonally closed. Awesome staff! So nice, friendly, polite and helpful! An overall excellent experience! I'll be back!

Friends_and_family Family

2/10

Poor

16 Apr 2026

Martin

Had to switch out of 2 rooms due to cleanliness. The 3rd room was still bad. Sports bar connected to the hotel was loud

Business

2/10

Poor

12 Apr 2026

Kristy

I ended up not staying night because the room had stains and the other tenants were all out drinking and partying when I arrived back from a wedding at 10pm. My puppy who stayed in the room for 6 hours was anxious and scared when I arrived to pick her up.

4/10

Poor

11 Apr 2026

Leslie

Room was old
Had been repainted but poor paint job
Hot water was a trinkle in the bathroom sink and sink was rusty
Mirror wasn't hung. There was a hole in the ceiling from an old air vent or something that was not covered
No seal on the room door
Check in clerk Jennifer was very nice

Partner

6/10

Pleasant

07 Apr 2026

Julie

Hotel managers extremely friendly and approachable. Visible renovation occurring to rooms.That being said, bed was very comfortable…TV worked well. Tons of walkable food nearby. Pet friendly. Cost efficient. Ignored the cosmetics of upgrades and repairs—just needed a bed at the end of the day! Frig in room worked well and microwave in room was handy. VERY SAFE neighborhood as well. Don’t expect the RITZ and you’ll be just fine!! Yes, I would stay there again….

6/10

Pleasant

26 Mar 2026

Robert

The bathtub needs to be replaced couldn’t watch tvhard to shut off shower water as microwave looks like something that was bought from a garage sale the base of the lamps look moldy the door it self has a gap in the frame

Self

2/10

Poor

22 Mar 2026

Troy

Got to the room a little before check In, clening crew had just left the room , strong smell of Marihuana in the room. Had to leeve the door open for a while to help get the smell out. After we left for the afternoon the crew came back in a sprayed the room we some type of deorderizer. Got ready to use the Hot tub and it did not have a working water plug. Went to the front desk and they offwered me a extra wash cloth to stuff in the hole. Coffee maker they listed was wraaped up and put on the top shelf no coffee no coffee cups. VERY DISSAPOINTING for a Wyndom Property...

Partner

4/10

Poor

17 Mar 2026

Ilonnah

There were roaches everywhere. Mirror broken. No iron. Door didn’t work every day and we had to keep getting new cars. Shower disgusting. The floor was sticky. Gave us used shampoo. I guess that’s what you get when you get a cheap hotel.

Partner

2/10

Poor

07 Mar 2026

CHASE

Vomit on the floor, roaches everywhere, hair in the bed. Just gross overall. We left due to the condition

2/10

Poor

07 Mar 2026

Miguel

The bed cover had a stain that looked like Blood and there was dead bugs in the walls and in the bathroom

Friends_and_family Family

2/10

Poor

02 Mar 2026

Omar

Poor conditions

Self

2/10

Poor

27 Feb 2026

Robert

Wires hanging from the ceiling, Beds were dirty and made after being slept in. Bloody hand towel by the sink, Bathroom door would not shut and no hot water. The room smelt like smoke. Bar downstairs was loud and We were greeted by a bum asking for money in the parking lot. ABSOLUTELY the worst hotel I have ever been in.

Partner

2/10

Poor

24 Feb 2026

Michael

The room was smaller than advertised. The bedding was thin and cold. The bathroom was disgusting. The breakfast was not ready and the milk was spoiled.

Leisure Family

8/10

Excellent

21 Feb 2026

Tamara

Friendly and helpful . Clean and convenient

8/10

Excellent

19 Feb 2026

Tamara

Staff was polite and helpful. They have Continental breakfast though did not get to

8/10

Excellent

10 Feb 2026

Tamara

The room was what we expected. It was clean and in order. The price through Expedia helped us ALOT as we were in a domestic situation and needed a place to stay without extra stress . And to have some peace. We were worried about having all 3 of the boys under 4 yrs old as they are quite a handful and pretty rambunctious at times. However everything worked out for the best. We were thankful we found this place at a short and sudden notice. We missed breakfast but we're still able to get coffee and cereal for the kiddos. I did see we could have made waffles har we wanted to. Again for the price it was great.

Business Family

2/10

Poor

09 Feb 2026

Merxene

I thought I had booked the hotel for 2 nights, so I mentioned I would be picking up a service dog the next day to have 3 service dogs in one room. They REFUSED to check us in and were about to cancel our reservation we had set a couple months in advance. Once we cleared up we would technically only have 2 service dogs in the room, they tried to CHARGE for the service dogs, which is ILLEGAL. We had to argue with this employee who said they would NOT call the owner or manager. IN ADDITION, we SPECIFICALLY booked the hotel room with the jacuzzi bathtub, however, once we actually arrived, that's when they decided to tell us that the bathtub had not been working for 2 WEEKS. They did NOT bother to call us in advance, this was literally the ONLY reason I chose this hotel was for the bathtub. They downgraded us to a regular room with a small bathtub at least, but there was NO STOPPER for the tub so I literally could not take a bath. When going into the room, there was SIGNIFICANT damage from animals obvious in the room. Chewed furniture, pawed at floorboards, a dead cockroach smashed against the wall, a spider in the top right corner of the sink ceiling, USED shampoo bottle on the counter, BABY COCKROACH on the counter, STICKY stuff on the floor in front of the mini fridge, a used food lid on the floor tucked behind the mattress on the floor, only ONE working lamp, the second lamp was broken and the other lamp didn't have a plug connected to it, and a BROKEN AC unit so it was HOT.

2/10

Poor

08 Feb 2026

Candice

There was no breakfast and our door was broken and could not shut properly. The desk guy was courteous but he was not instructed properly how to fix guest issues

Business Partner

2/10

Poor

08 Feb 2026

James

Disgusting. Dirty. Broken. No place to hang up clothes or set a suitcase. Loud, obnoxious guests in the next room wanted to fight when I asked them to hold it down at midnight. Never again.

Convenient that there's a karaoke place on the property, but that advantage doesn't outweigh the fact that this run-down, dirty place hasn't been updated (or cleaned well) in decades.

Business Self

2/10

Poor

26 Jan 2026

Shunderrick

Room was not in good order.

8/10

Excellent

24 Jan 2026

Rynell

Staff was welcoming, room was clean and easy access when traveling with my dogs.

2/10

Poor

23 Jan 2026

JENNIFER

It was nasty. Dirty

Business

2/10

Poor

23 Dec 2025

edbert

It was horrible me and my wife had to pay to go eat somewhere because online images shows food and you didnt have it and roaches everywhere and holes in the walls didnt even wash blankets or clean itvsmelled nasty yall should be ashamed of yourselves for bringing people here

4/10

Poor

21 Dec 2025

Chad

The room wasn’t clean and the room they moved us to smelled like marijuana and the hotel staff woke us up because they didn’t have us moved to another room

Partner

2/10

Poor

17 Dec 2025

Mohamed

Their were roaches in the room, I checked in and out

Business

4/10

Poor

24 Nov 2025

Sarah

Roaches in the room, furniture broken/cracked. Mold in the bathroom.

Leisure Family

2/10

Poor

18 Nov 2025

Clif

Didn't eat

4/10

Poor

10 Nov 2025

Joshua

The Hotel looks to be in very poor shape with what seemed to be cig burns on the sheets and roaches. shower knob feel off while turning the shower on. hole in bathroom door. Just seems to be poorly maintained.

Friends_and_family Family

2/10

Poor

04 Nov 2025

KATHRYN S

There were roaches in the toilet and around the sink area. Couldn't bring ourselves to use the shower and the toilet clogged.

6/10

Pleasant

27 Oct 2025

Carolyn

Convenient for travelers. Property appears to be getting updates, but they are not complete. This is likely a result of supply-chain disruption. The room was reasonably clean and had a comfortable mattress.

Leisure Partner

2/10

Poor

25 Oct 2025

ELOISE

Horrible hotel room ever.

This was the worst hotel I've ever seen. I regret not taking pictures. Words can't describe how ugly and bad it has been kept. Never ever would I recommend this place

Friends_and_family Family

2/10

Poor

19 Oct 2025

josiah

Extremely nasty. Do not go here. You will regret it. I asked to be refunded. They refused. I left. I could not even stay.

Leisure Family_with_children

2/10

Poor

18 Oct 2025

Walter

The first room was horrible. The door didn't lock, it reaked of smoke,it was filthy, looked like it was under construction. Walls had placess that had been patched andnot painted, mirror was laying on the floor , no phone, TV didn't work, infested with Roaches and carpet and bathroom were filthy. 2nd room was better, door at least locked, smelt better, carpets and bathroom were filthy, faucet in tub was leaking, plumbing in tub was broken, infested with Roaches, no phone, and 10 to 12 people outside my room drinking and partying with music playing loud. I stayed here 2 yrs ago and was a completely different experience and is why I came back. When I complained to the front desk I was told they were completely booked and had to put me on the back side that was in not good shape. I made reservations a week in advance. I will not be back to this place again and will inform our local reuion committees of my experiences. We usually have 10 to 15 members stay here. I am very disappointed in the decline of the hotel in just 3 years.

Leisure Pet

2/10

Poor

16 Oct 2025

Veronica

The room was awful, the door had a big gap in the frame. There were screws sticking out of the walls. The light switches were bashed in. The only light avail was from lamps that were half falling apart. the TV looked like it was about to fall off the tv mount. There was rust in the bathroom and the towel rack. There were big patches on the walls. There was rust on the mini fridge and microwave.
The only thing that did was properly was the air conditioner.

Leisure Partner

2/10

Poor

14 Oct 2025

lena

This was the most disgusting hotel I’ve ever stayed in. It smelled horrible and was filthy. The at the front desk was rude, there were doors slamming , people yelling and babies crying all night. Roaches in the room. Microwave was broken. have pics of all the filth.

Business Partner

2/10

Poor

13 Oct 2025

Calvin

worst weekend getaway ever pics are not real

Okay so the pics on hotels.com are not the way th hotel is. Where to start? Paid extra to check in early was told 25$-card was debited not approx 29. Went to sleep should’ve stayed asleep. Worst weekend getaway ever. Water in shower was ice cold, sink was scalding hot. Tv didn’t work. When I asked about it I was asked”did you turn it on?” Roaches in the shower roaches in the sink. Every time I left the room the card wouldn’t work to re enter. “Buffet” included no coffee no juice no toast no butter no meat; only cereal, warm milk and waffles. Heard another dad with his kids say “I guess you get what you pay for” I was thinking the same thing. Luckily I didn’t have my kids with me. The solution for everything was “when the manager gets here” manager never showed up. Needed a weekend getaway escape, got what I paid for, a horrible experience. Almost 100%
Of the time when you wake up on the last morning of your trip you think”ah man I don’t want to leave” all I thought was damn I’m ready to get out of here

Self

2/10

Poor

12 Oct 2025

rey

Check in was fast and easy. Room was dirty. Bathroom was not properly cleaned. Used shampoo left in shower. Broken vanity mirror, bathroom door, and entry door.
No coffee or cups in room. Very disappointed for a Baymont property

Leisure

2/10

Poor

12 Oct 2025

Sarah

Room was covered in dead and live crickets and other bugs. Immediately upon arrival smoke detector was beeping and maintenance was not on property to fix it. Towels had brown stains on them. The jacuzzi tub which was the entire reason for picking the room/hotel didn't work. Staff was polite and understandable when we requested a refund and left.

4/10

Poor

05 Oct 2025

Erin

Bathroom had mold growing on the wall. There was mold and mildew around the tub. The bathroom smelled of urine and the bathroom door was filthy. The entire room also smelled like marijuana.

Friends_and_family Family

2/10

Poor

28 Sep 2025

Mason

Gross room

Business Self

2/10

Poor

23 Sep 2025

Ann

The pictures on line were very misleading. The AC was poor. The breakfast area had only three chairs for all guests. We were there three days and the trash wasn’t removed once. The cleaning lady was smoking as she cleaned the rooms. It was just very disappointing. We had a total of three rooms. We will be more careful when booking in the future.

Leisure Family_with_children

2/10

Poor

17 Sep 2025

Julie

Not clean at all! Used soap in the bathroom, cockroach in the wash cloth, dirt in the floor, broken shower, dirty nasty bathroom door, this was the 3rd room we went to. The first two smelt of mold and mildew, the young man at the front desk said it was the air fresher they use. Do not stay here! When I checked the reviews the most recent ones were good, so I thought I would give them a chance! Huge mistake! Idk who wrote those reviews but they did not stay here!!! This place is disgusting.

Leisure Pet

8/10

Excellent

14 Sep 2025

Matthew

The bed was firm. Not to my liking

10/10

Exceptional

03 Sep 2025

Rhonda

Good

Business_and_leisure Pet

10/10

Exceptional

03 Sep 2025

Rhonda

The rooms are always clean I love the stuff they're like the best it's like being at home

Business_and_leisure Pet

10/10

Exceptional

25 Aug 2025

Rhonda

I like the people the most they're very polite and friendly and anything you need they will get you

Leisure Family

10/10

Exceptional

23 Aug 2025

Daniel

Great property and friendly staff

Leisure Self

2/10

Poor

21 Aug 2025

Christopher

I walked in, was treated poorly by staff and walked out. I didn't stay a moment more than 4 minutes and you charged me. I'm disputing the bogus charge. Your location is filthy and unsafe.

Business Self

10/10

Exceptional

18 Aug 2025

Daniel

Lots to do nearby

10/10

Exceptional

16 Aug 2025

Daniel

Very reasonable and friendly staff

Business Self

2/10

Poor

14 Aug 2025

Delene

Baymont Willlow Park

There were roaches in the room and bathroom. We found part of a condom package on the floor. The open & close button on microwave was missing and we had to use a clothes hanger to open. No stopper for bathtub. Only empty trash every 3 days and we were not told this. Had to empty our own trash! Breakfast was waffles with syrup, no butter. There was never any coffee or juice. Breakfast was waffles or cereal and that was all

Friends_and_family Family

2/10

Poor

06 Aug 2025

Donald

Pool didnt work, nothing for breakfast, place was dirty.

Leisure Family

4/10

Poor

03 Aug 2025

Patricia

Will not stay again

Leisure Family

6/10

Pleasant

02 Aug 2025

Linda

No towels in the bathroom for drying off. No coffee for the coffee maker in the room.

Partner

4/10

Poor

25 Jul 2025

DARREN

Very trashy motel. Cockroaches, stained sheets, dirty bathroom. Would not recommend.

Business Self

2/10

Poor

22 Jul 2025

Janice

Don't stay here

Leisure Family

2/10

Poor

17 Jul 2025

Tammie

BAD

Terrible place to stay! Very dirty and ROACHES

Self

2/10

Poor

13 Jul 2025

Douglas

This place is the worst hotel I’ve ever stayed in. Nasty rooms.

2/10

Poor

09 Jul 2025

Johnny

No upgrade, not painted, blankets had holes, blankets were stained and had BUGS. Do not come here until they fix this place. Shouldn’t be allowed to be offered on orbitz.

Leisure Family_with_children

2/10

Poor

05 Jul 2025

Freddy

The staff was very friendly, and the rooms felt nice and cool. The entrance light did not work, the shower was difficult to use and the shower head did not work, the frame of the mirror was broken, the tv did not work and I ended up just unplugging it.

Leisure Self

6/10

Pleasant

04 Jul 2025

Laurel Chantee

Convenient
Nice people
Easy access to interstate

8/10

Excellent

03 Jul 2025

Zachary

I liked the cold room and the big shower.

10/10

Exceptional

02 Jul 2025

Jordan

Walkable area

Leisure Family_with_children

10/10

Exceptional

01 Jul 2025

Rhonda

I like to staff the most and there's nothing I don't like about it

Business_and_leisure Family

8/10

Excellent

22 Jun 2025

Mollie

Nice

6/10

Pleasant

22 Jun 2025

Mollie

Not bad but not great

Business Friends

2/10

Poor

21 Jun 2025

Rocky

This place is a dump, roaches, broken shower, everything dirty

Leisure Family_with_children

2/10

Poor

21 Jun 2025

Murphy

Run!!

Wow, where to begin. The pictures on the app did not do the property any justice. When we walked into our room we found that they must just have installed a new air freshener with a scent called “prime mold”. Shutting the door was fun too, the “do not disturb” sign looked an awful lot like the battery pack of the key fob just dangling there, nice decorative touch. When I turned on the bathroom light, I thought it was a bit rude of the cockroach to just run off without introducing himself. I thought since he was staying with us that was the least he could do. I think they also tried to paint the little poop emoji on the walls but if you ask me I think you should probably use a quality acrylic paint instead of the real stuff, as acrylic smears less. The refrigerator had one of those stylish buttons that you can’t turn or maybe it was missing, I don’t just want to assume. I also liked the acupuncture infused bed sheets, but I think they got the settings a bit hight, when we woke up, we had clustered red dots all over our body and they kinda itch. I think if a hotel room could scream a word at you when walking in, this one would have shouted “Hepatitis” and having to choose A, B, or C wouldn’t have mattered since they would all be fitting. All in all I would say “run for your life” if you come across this property, spend a couple bucks more and leave a place without having to worry about chlamydia. Cheers

Friends_and_family Family

2/10

Poor

21 Jun 2025

Joey

Gross

2/10

Poor

16 Jun 2025

Hannah

The room was dirty and smelled so bad, we ended up checking out and leaving.

Family_with_children

2/10

Poor

15 Jun 2025

Jorge

The room was in terrible shape. Tile falling over and it smelled like smoke.

Self

2/10

Poor

09 Jun 2025

Amber

Pee on bottom of toilet, dark liquid splattered on bathroom door, roaches in room.

Leisure Family

10/10

Exceptional

04 May 2025

Dawn

Under remodel… pool green.. door to room won’t lock.. bathroom door won’t shut all the way.. only one set of towels.. no place to hang clothes.. no in room phone to call desk with problems.. got disconnected twice when we called from cell phone. Only one lamp so room dark .. bright light coming around window shade all night .. returned to room late in evening tired and both door keys deactivated had to call desk again and wait for new key .. only one chair at the table.. pillows barely child sized.. no blanket just sheet and bed spread… ac freezes you out no matter the temp you set it on .. no coffee pot in room.

Friends_and_family Friends

10/10

Exceptional

25 Apr 2025

Michael

Nothing

Leisure Self

6/10

Pleasant

15 Apr 2025

Mohamed

Not bad for the price.

Breakfast included in the price but no breakfast at all.

Business Self

8/10

Excellent

06 Apr 2025

Raymond

This was the absolute worst hotel experience I have ever had.

It was billed as having a buffet breakfast. The coffee was completely cold. The mix for waffles was extremely watery. Other than that, there was dry cereal, plus a gallon jug of milk that was refrigerator. I didn't check that out to see if the milk was fresh. The juice machine had not juice in it. There were no utensils out. The attendant had to search to find them.

The TV didn't work. Furniture was old and raggedy. The toilet hadn't been completely cleaned(there was excrement on the toilet bowl when we arrived).

There were no waste baskets in the room--none.

The attendant barely spoke English, making it difficult to communicate what problems were.

WORST EVER!

2/10

Poor

26 Mar 2025

Angela

Gives baymont inn a bad name.

My daughter and i stayed here from march 21st through the 23rd. We got in late Friday night and wanted to crash. Room looked just okay at first but the thermostat on the heater/ac unit wouldnt work, so it kept telling me its controled tlby the wall thermostat but there was no wall therm.thermostat. ao once you turned it on there was no way to comtrol it. You either froze or sweated all night. There was no smoking but someone ripped the smoke detector out of the ceiling and stuck it in the night stand drawer along with the room phone. The night stand had cigarette ashes in it. The tub was filthy with dirty towels left in the room. The toilet was dirty and the refrigerator was also rusted on the outside. The office didnt seem to care and wouldn't put us in another room. Breakfast Saturday morning was a gallon of milk with cereal even though they had waffle makers. They did have waffles sunday morning though, but no butter. Oj machine was out of order.

Friends_and_family Family

8/10

Excellent

19 Mar 2025

Victoriia

In general I was satisfied with the service at the reception desk and my room: there was no bed bugs, no smell of smoke or cleaning chemicals, I wanted bath tub with hot water -that’s all I needed. Cannot give 5 stars cause the room needs to be repaired (lots of small scratches, patches, holes, cracks around, needs fresh painting) and I had someone’s old dirty towel hanging on the door when I checked in.

2/10

Poor

14 Mar 2025

Muhammad

Dirty & staff was not friendly

6/10

Pleasant

10 Mar 2025

Shane

The heater doesn't want to work properly and there is a large gap around the door

Family_with_children

2/10

Poor

21 Feb 2025

Petro Elizabeth

I asked my room to be cleaned again due to the bathroom shower being really dirty and not washed also the carpet in the room was dirty even after I requested it to be cleaned or vacuumed

Leisure Self

8/10

Excellent

15 Feb 2025

Jerry

It's all good

8/10

Excellent

05 Feb 2025

Rhonda

I like your staff they're really good I don't like we don't have a microwave and the ice machine is broke

2/10