Sheraton Grand Hangzhou Binjiang Hotel

China , Hangzhou - Zhejiang
ZHEJIANG, Jiang Hong Road, Binjiang District Hangzhou, 1769
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20 reviews shown

8/10

Excellent

19 Apr 2026

Jennifer

We received a very good customer service from the front counter Carl Yuen.
He remembers us after checking us in, he is really friendly, helpful and very attentive.

On the amenities, is a little disappointed.
We stay there for 2 night and we didn’t have any shower cap, razor, hand lotion and cotton swab. These are the necessities which we use daily.

Family

10/10

Exceptional

22 May 2025

andy

Just a wonderful place for work, relaxation and shopping

Business_and_leisure Partner

10/10

Exceptional

23 Jun 2024

jingyao

good place and clean room

Business Family

10/10

Exceptional

09 Jan 2024

Verified traveler

Comfortable

Comfortable and large room. But take note there is a charge for use of disposable amenities like toothbrush and even hand soap (apparently a city council initiative). Nice view and location.

Business

8/10

Excellent

26 Aug 2023

Jacob

river walk is exceptional

fantastic hotel. great location. my only complaint is they must have some mattress protector on the beds, they don't breathe well so i'm sweating at night. walking distance to the mall is also great.

and you get get a several mile walk in next to the river. very scenic and the boardwalk is right across from the hotel. highly recommended to take a walk at night.

Business

6/10

Pleasant

27 Jun 2023

Verified traveler

Hotel is definitely NOT as clean as a typical 5 star hotel…
Location is excellent to have a walk along Qiantang river.

Business

4/10

Poor

02 Jul 2018

Edward

Avoid check in/out

Check in and check our was awful .. check out 7am no one on check out desk had to go find someone

10/10

Exceptional

27 Nov 2017

LUCKY STAR

The excellent business hotel in Hangzhou.

The Staff is very kind and good English speaking.
The room is cozy and clean.
The breakfast restaurant's food are good enough for the foreigners and staffs is very nice and friendly.
I appreciate this restaurant staff's service.

4/10

Poor

23 Sep 2017

CAROLINA

Always stay in this hotel but this time they changed the service and conditions, first they wanted to changed to twin bed and they were so impolite

10/10

Exceptional

29 Aug 2017

gerald

Newer Hotel.

Very new hotel.
If you \"have\" to be in Hangzhou China, I recommend this hotel.

10/10

Exceptional

07 Mar 2017

Verified traveler

nice and clean hotel

nice and very clean room. front desk spoke English

10/10

Exceptional

22 Sep 2016

cash

New and comfortable

Service is also awesome, room is very clean, they also provide smoking room. Very convenient.

10/10

Exceptional

07 Aug 2016

Soo

Wonderful Hotel in the heart of Alibaba

This hotel looked very new. We stayed one night in a superior room. The room was very modern and had an excellent condition. We enjoyed staying there.
The only problem was that the hotel staff were not specialized. They may need more experience.

6/10

Pleasant

29 Apr 2026

Dai

Check in rất lâu, bữa sáng không ngon

Self

6/10

Pleasant

15 Mar 2026

Hugo

I recently stayed at the Sheraton Grand Hangzhou Binjiang Hotel and had a mix of experiences during my visit.

Upon arrival, my check-in process was seamless. The staff was welcoming and efficient, making it a pleasant start to my stay. The hotel exudes a certain elegance, and the amenities appeared to be well-maintained.

One of the highlights of my stay was dining at the Yue Chinese Restaurant. The food was exceptionally good, and I highly recommend making a reservation in advance, as the seating is quite limited. The culinary experience alone makes it worth a visit.

However, my experience took a turn later in the evening. After returning from dinner around midnight, I discovered that the air-conditioning in my room had broken down. This was especially frustrating because, after a long day, I was looking forward to a comfortable night’s sleep.

Despite the staff's efforts to remedy the situation, the repairs were not completed until nearly 2 AM. This delay was quite tiring and disrupted my rest significantly.

While the initial service and dining experience were commendable, the breakdown and subsequent resolution dampened my overall experience. I hope that improvements can be made to ensure better maintenance in the future. I would still consider staying here again, but perhaps with a little more caution regarding room conditions.

Partner

10/10

Exceptional

19 Jan 2026

QinWen

fine

8/10

Excellent

06 Dec 2025

Mansfield

Good

Business