Name: Grand Hyatt Sanya Haitang Bay Resort & SPA
Address: 68 Haitang North Road, Haitang Bay, Haitang Distri, Sanya, 572013, CN

8/10

Excellent

28 Jun 2024

Thanh

Friendly staff

Staff were nice, friendly, and helpful. Room was clean. Hallways and most common areas are open air so no conditioning. It’s hot and humid.

Friends_and_family Family

8/10

Excellent

23 Nov 2023

Lei

A good place to spend your vacation.

6/10

Pleasant

17 Jul 2022

Michael

We spent all our time at the Edition, up the road.

Partner

4/10

Poor

09 Sep 2020

Tourist

Poor hygiene: the floor is dusty and stained with lots of stains. There may be insects in the pillow. I found that my left cheek is swollen and itchy when I sleep. There is a problem with the drainage of the bathroom. I have the same problem when I change my room. It was not a pleasant experience.

Leisure Family

10/10

Exceptional

02 Aug 2020

Verified traveler

Nice hotel for families

Overall super good experience. Very nice hotel for families. Service was so so at the beginning but it improved along our stay and it seems is much better than other hotels.
Family rooms are impressive (fully equipped apartment with 2 rooms). The children room is absolutely amazing.

Friends_and_family Family

8/10

Excellent

21 Jul 2020

MMM

The hotel is unquestionably beautiful. The grounds are lush and gorgeously landscaped and maintained. Our room and the public areas of the hotel are clean and well-maintained. We were very disappointed in a beachfront hotel whose beachfront we were forbidden to swim in. We understood that this was for safety reasons but we did not know this in advance. We were restricted to the hotel family pool because the \"grownups\" pool was closed. The family pool was crowded and very warm.

Leisure Partner

10/10

Exceptional

31 May 2020

Philip

Lovely tropical weekend getaway

This was the first weekend getaway for a group of friends after the Covid travel restrictions. The hotel still had some limited services (no spa, no pool bar, some pools still closed), but what was open was wonderful. The hotel is beautifully landscaped, the rooms are large and very comfortable and it all feels like a wonderful tropical getaway. The breakfast buffet is extensive and very good. There is a food street mall right next to the hotel which provides different options for dinner. The staff were very welcoming, and if the level of English spoken was limited the desire to help was nevertheless clear.

Friends_and_family Friends

10/10

Exceptional

27 Feb 2020

Dave

Such a cool, modern, classy place!!
Beautiful rooms, grounds. restaurants, and view.
I cannot recommed this place enough!!
I can't wait to go back
Really great staff, cool views, nice beach, awesome bar on the roof.

Friends_and_family Family

10/10

Exceptional

26 Nov 2019

haojiang

It is a great surprise for me. Such a wonderful hotel at a good price. Nice facility, very clean, modern design. Beautiful landscapes. Access to a small quiet clean beach. Very friendly staff, nice and warm. The breakfast buffet is superb, big selection, both chinese food and western style. Plus, it is right next to the biggest food and shopping center in this area. There is a shortcut from the courtyard of this hotel, that takes you two minutes. Definitely will come back!

Friends_and_family Family

8/10

Excellent

06 Oct 2019

Vince

Room wasn’t ready until almost 2 hours after check in time and the staff didn’t do much to ease our wait. Pool had missing tiles and some loose tiles and some trash.

Nice hotel bar with views (the ones showcased in many of the hotel’s photos) is only open for club guests from 6-8pm and only till 11pm for normal guests.

Food offering does not match the five star hotel, except in price.

Leisure

10/10

Exceptional

16 Sep 2019

Verified traveler

There was a mixed up with the bookings when we arrived. We booked the Huan Villa but when we arrived it was advised that there were no more villas. They placed us in two executive suites for the first night and upgraded us to the presidential suite for the remaining two nights. Staff were friendly and helpful. Services throughout our stay was great, would definitely revisit

Leisure Family

10/10

Exceptional

15 Sep 2019

Verified traveler

everything was smooth and weather was perfext will be back soon

Leisure Partner

8/10

Excellent

16 Aug 2019

Ben

The hotel room was clean and had very good facilities. The staff are extremely friendly and helpful. Special mention to Terence Ng from Yu Cun restaurant who made our stay extra special with his hospitality. There was also a shopping/food complex just outside the hotel. Only thing that I did not like was the check-in which took very long with barely any air con at the reception area (had to also stand to wait in the queue).

Leisure Family

8/10

Excellent

06 Jul 2019

Janice

Breakfast had to line up for a bit but overall good food and good service. Hotel is very kids friendly. Dinner at Chinese restaurant was awesome.

Family

10/10

Exceptional

04 Jul 2019

Verified traveler

Great hotel, but needs minor imporvements

This hotel is as good as the description. However, there are 3 things that was discouraging:
1. The hotel doen't provide chairs and beach umbrellas at the beach. Understand it's a new rule from the local Government (explained by a staff), but it does affect the value from a guest point of view.
2. Some facilities are getting old and stained, in need of some maintenance.
3. One of pools there was for adults only when I visited 2 years ago. It was a great area to relax, have a swim, drink and eat. However, it's now full of kids... jumping and yelling, the same as the other pools.

Partner

10/10

Exceptional

15 Jun 2019

Verified traveler

Great pool area, nice breakfast and high quality rooms. The beach is a public beach and not really so swimmable. There is a small mall with some restaurants attached to the hotel, otherwise nothing else anywhere near the hotel expect other resorts.

10/10

Exceptional

14 Jun 2019

Suzanne

Wifi is bad. Can easily get insects bites, provide insects repellents.

Family

8/10

Excellent

25 May 2019

Grace

Good

Good

Partner

8/10

Excellent

10 Mar 2019

Maisy

Spacious room

Overall is very good except both WiFi and network is very bad

8/10

Excellent

05 Sep 2018

Yuk Ching

nice hotel

very good

Partner

10/10

Exceptional

02 Sep 2018

Halina

Well maintained 2 year old Hyatt hotel

There were 3 main restaurants. We tried them all. All were nice. The kids loved the fun pool (tipping bucket and slides). Hotel staff were helpful and the house keeping people were exceptionally efficient.

8/10

Excellent

21 Aug 2018

Chan

Good

Staff are nice, services are generally good. Buffet breakfast contains mostly Chinese dishes. Grand cafe is probably understaffed especially during BF time, tables and chairs are not properly cleaned before seated, food is refilled only when it is empty. Gym is good. Unfortunately Can’t stay too long in this hotel as one will get bored.

Family

10/10

Exceptional

21 Aug 2018

simon

Great modern luxury hotel

Grand suite room is very large and comfortable. Perfect for family with two children. Pools are excellent and staff very helpful.

10/10

Exceptional

11 Aug 2018

YUNXI

A good trip

It’s a good trip!

Family

10/10

Exceptional

19 Jul 2018

stephanie

its perfect and we got a free upgrade. Bed was super comfy and love the bathtub view a lot

10/10

Exceptional

14 Jun 2018

Verified traveler

Good experience

It was a great stay. Clean & comfortable and staff are professional.

8/10

Excellent

08 Jun 2018

Phillis

Nice hotel linked to restaurant complex, nice surprise and definitely a positive factor in deciding which hotel to choose. Not so nice surprise is no swimming at the beach, and also there is nothing like tourist maps, Sanya attractions type of leaflets /information at the hotel. We came across a map of Hainan in the hotel next to Grand Hyatt, the day before we left Hainan :(

8/10

Excellent

07 Jun 2018

Verified traveler

Pleasant stay

It's good. Most aspects are up to expectations.

Family

8/10

Excellent

16 Apr 2018

Rachel

Nice New Hotel, need more in house food choices.

Check in was slow and the room wasn't ready when it should have been. Hotels.com said there was a sofa bed in the room, which is why we booked it as we have 2 young children, no sofa bed when we got there, they had the description wrong!!! We eventually got a roll away bed for the children, but it wasn't really big enough. Room service, the main grill, the lobby, the pool, all served the same limited menu, it needs more differentiating between them and the main grill restaurant had a great menu at lunch time, but then a very restricted one in the evening!!! Room was great, nice and big, great view and a huge bath overlooking the sea, but do try to get a high room or you will have to drop the blinds when you get into the bath! Great pools, if a bit cold, shame there is NO swimming allowed on the beach, think this should be down to personal choice and not just a blanket policy. Also the pool bar could have been a great spot for a sundowner, unfortunately there was hardly ever someone to serve there, no stock unless you wanted Chinese beer, and half the view is ruined by a big brick building right next to the bar, not sure what the architect was thinking!!! This all sounds negative, however we had a great time, sunshine, pool, food and drink, lovely grounds!

Family

10/10

Exceptional

18 Mar 2018

Verified traveler

Memory holiday stay

excellent professional service, comfortable stay, tasty breakfast, be back. Highly recommended.

Family

10/10

Exceptional

04 Jan 2018

darkbytes

We decided to have a short break in Sanyan as its a well deserved after working this year. To get here from the train station is by bus 11 yuan but can be as high as 115 yuan from dodgy taxi. It's a least 1 hour away. We got there and the check in process was very easy and helpful. The team at reception including *Laura* were very intent on being very respectful to the customers. The grand walks to the reception and the walks to your room where quiet and relaxing. We entered our ocean view room and it was not big it's huge even the bathroom was like another room and a view while you soak your office life away with your favourite music in the background. The furniture In the room is just excellent with the bed like a soft bed of feathers and the pillows soft to the touch of white freshness. The TV was incredibly large and a demo of the vast activities that are on offer like massage, swimming, kids club etc. There is 3 pools which are clean and majestic and just next to very lovely gorgeous beach with that gold fine sand. We pushed to afford the include the breakfast and if you like food there is a mega huge spread of to choose like melon, cereal, bread toast, omelette, congee, noodles, eggs boiled, scramble, fried just everything, so much you want eat it all. The WiFi around the complex is very good I did some tests and got around 5-7mb dl and ul speeds it's good enough to write my reviews. It also spans right towards the perimeter of the hotel and even the beach ahhhh bliss.

10/10

Exceptional

03 Jan 2018

Verified traveler

Big room with big bathroom

The room is big and clean. The bathroom is extremely big and spacious - with a toilet cubicle on its own, a showering facility and an open concept bathtub.

10/10

Exceptional

07 Dec 2017

Verified traveler

Nice resort in Sanya

This resort is new and very clean. It's particularly suitable for families with kids as it has got a child pool, indoor playground (the Camp Hyatt). Camp Hyatt also provides various programs for parents and kids.

Hotel staff are very polite, patient and enthusiastic with their work, especially those from Camp Hyatt. We had a very good time at Grand Hyatt Sanya Haitang Bay Resort & Spa. I would recommend this resort for those families with kids.

10/10

Exceptional

03 Dec 2017

sheron

Very relaxing and enjoyable stay at the hotel. The food at restaurants are good and yummy, serve staff all good

8/10

Excellent

02 Dec 2017

Weiyan

Very good breakfast and nice resort. Good price is inflated and not reasonable. Room cleaning sometimes is not through but it was corrected after request.

Family

10/10

Exceptional

30 Sep 2017

Jane

New and pleasant staffs.

Received and welcomed by a team of professional staffs. During the stay of 4 days, experienced exceptional hospitality services of an international brand style covering room service, catering as well as facilities all around.

The only criticism is that the location is quite remote from towns of Hainan.

10/10

Exceptional

24 Sep 2017

Verified traveler

The suite is excellent. But nothing there around the hotel.

8/10

Excellent

03 Jun 2017

Sam

Very nice hotel, wish more restaurant choice. Restaurant are pricy. Breakfast overpriced.

10/10

Exceptional

05 Apr 2017

HG

Very nice hotel with private beach and pools.

Our family had a pleasant 3-nights stay in this newly opened hotel. The staffs were friendly and helpful but most of them had problem with speaking English. Pools were clean and large, and their private beach had great view.

Family

10/10

Exceptional

17 Feb 2017

Ho Yin Andy

Perfect stay in Sanya

It has been a pleasant stay with you. I was here to celebrate the anniversary with my girl and the Valentine's, and I must say you've made our day very delightful. Upon arrival the bell was very friendly, assisted us with our bags and guided us to the check in counter. It didn't take long till we check in and the process was smooth and quick comparing to most of the hotels I stayed in in China. The hotel facilities were being clearly introduced by the front desk and we were being partially guided. The room was fabulous, spacious in size, nicely decorated as we were honeymooners, clean and the sea view was lovely.
As we went to the grill for a late lunch, the waitress was friendly and smiling to us. The food was excellent and being served very fast.
We have them booked into one of the promotional spa treatment, which it was, I would say the best treatment I ever had. All of the staff in the spa was very professional with a warm smile on their faces. The treatment room was very quiet and during the treatment the music was just a perfect match alongside.
Later on at night we had ordered the set menu for room service and I must say it was a proper five-star room service. Table was nicely decorated by one of your staff (who I forgot to ask for her name), she has so much patient and well trained. The food quality was the best amongst all other hotels in sanya.
So after all I would like to say a big thank you to everyone of you, who made our stay perfect and lovely.

Partner

10/10

Exceptional

11 Feb 2017

Verified traveler

Great location with its own beach...

Perfect:) vacation spot in the winter season! Hotel rooms are spacious, clean and bright.

10/10

Exceptional

04 Jan 2017

WanLungRyo

Definitely worth visiting again!

We went there for celebrating my grandpa's 80-year-old birthday. The hotel offered us free birthday cake and flowers, which made us very impressed. Staffs were attentive and passionate. Overall, services were good. Food was of Hyatt quality, and meet our initial expectation. Ocean view from our rooms were gorgeous and you will just never get bored when looking down from the balcony. They also organized various events for countdown 2017. It is a true 5 star hotel as what it's stated. I would definitely visit it again in the near future.

Family

10/10

Exceptional

12 Sep 2016

wong

Cos it is Newly opened n located in a quiet bay.

The service is excellent. As the hotel has just opened for a month, it will need to take sometime for its full operation. Any how, we have a very relax n enjoyable 4-day package at the hotel.

10/10

Exceptional

23 Jan 2022

Li

非常棒！！！

这家酒店超级棒！尤其适合带小孩子的家庭，基本上进去就不用出来了，水上乐园，恒温泳池可以足足玩一天，酒店早餐很有秩序，种类丰富，各项服务都很周到。

Friends_and_family Family

8/10

Excellent

12 Oct 2021

Xing

海棠湾很不错的一家酒店，吃饭方便

整体上来说酒店很不错，房间很大，房间用品不错，设施也很新，房间的浴缸很大，阳台很大，早餐非常丰盛。

不足的是泳池离酒店有点远，泳池偏小，没有太多景观，沙滩很好，但是风浪很大，没有太多的水上活动。

酒店直通食街，吃的选择比较多，但里面的超市价格黑贵。

Friends_and_family Family

8/10

Excellent

24 Jun 2021

Hing wai

不錯的推介

酒店房間整潔舒適，環境配套也一流，但前台工作人員工作效率稍低，單單Check in 花了半個小時，還等到18:00才有房間Check in

Friends_and_family Family

10/10

Exceptional

08 Aug 2020

PUIYU

推薦

非常好的一次經驗，房間大氣漂亮，非常舒適貼心，他的泳池設備，親子池也非常好玩，沙灘乾淨漂亮，之後有機會願意再來

Partner

8/10

Excellent

28 May 2020

jiae

조금만 걸어가면 바닷가도 있고, 조식도 맛있었어요 특히 외국인인데도 친절한 직원들이 좋았습니다.

Leisure Friends

8/10

Excellent

10 Jan 2020

Yangwon

레이트 쳌아웃이 꼭 필요합니다

레이트 쳌아웃이 되지않아 실망입니다.
그러나 5층 짐 에서 늦은시각까지 쉴수있도록 배려한것은 감사했어요.
룸상태와 전망은 최고였고,아레나몰이 가까운것도 최고였어요.
중식당의 음식은 너무비싸고 평범한맛이었어요.

Friends_and_family Friends

10/10

Exceptional

26 Dec 2019

Verified traveler

Very good. It cannot be better. It is the best hotel I have ever stayed in

Leisure Family

10/10

Exceptional

30 Sep 2019

Tonje

Herlig og nydelig hotell

Fantastisk hotell som anbefales på det sterkeste. Vi hadde et supert opphold. Dyr men god mat. Men rett utenfor hotellet er det mange restauranter, shoppingsenter og vannland.

Husk å ha adressen til hotellet på kinesisk da taxisjåføren vår ikke kunne lese engelsk.

Friends_and_family Family

6/10

Pleasant

03 Sep 2019

WYNg

We arrived at 2:30pm and waited for 2 hours till 4:30pm to get a room ! Staff claimed that my room are not yet ready! Disappointed for the late check in !
And in the second day ,after playing at the pool till 3pm and back to room for rest ,sadly the room has no housekeeping service ,I didn’t put any do not disturb alert n after clarify ,staff said too busy so not yet do the house keeping. What a bad experience ! The facilities overall meet a 5 star level however the services is much much below standard.

Leisure Family_with_children

10/10

Exceptional

30 Aug 2019

Verified traveler

최고입니다.
조용하고 깨끗합니다.
리조트에서 놀기에는 이만한 곳이 없어보입니다.
몰이 가까운 것도 장점입니다.

Leisure Family_with_children

4/10

Poor

19 Aug 2019

Verified traveler

도착했을때 오후 5시까지 방청소가 되어있지 않아서
체크인이 딜레이 되고 다음날은 밖에 나갔다 들어오니 오후 6시가 넘었는데 방청소가 되어있질 않았음
청소를 요청하였더니 다른곳은 하나도 청소가 되어있지않고 단지 수건만 몇개 교체되어 있었음

Leisure Family

10/10

Exceptional

11 Aug 2019

AREUM

가성비 최고 최신식 호텔

가성비 엄청 좋고 시설도 엄청 깨끗하고 좋았어요
매우매우 만족스러운 호텔이고 조식도 맛있었어요
하지만 직원들이 영어를 다 잘하는건 아니여서 좀 아쉽습니다.

Partner

10/10

Exceptional

20 Jul 2019

KYUNG HYUNG

가족여행에 딱.

깨끗한 숙소와 풀. 특히 풀의 물이 아주 깨끗합니다. 주변에 아레나몰도 있어 저녁에는 식사와 쇼핑하기에도 더없이 좋습니다.

Family

8/10

Excellent

19 Jul 2019

Sj

항공시간에 맞춰 체크인, 체크아웃 시간을 조정해줬으며 아레나몰이 연결되어 있어서 편리했습니다. 트윈베드룸을 신청했는데 다른 휴양지에 비해 침대사이즈가 작은 것이 아쉬웠습니다

Leisure Family_with_children

10/10

Exceptional

05 Jul 2019

Verified traveler

The staff are really nice and helpful. Room are definitely clean and neat. Especially the bath tube which I love the most

Business Partner

10/10

Exceptional

11 Jun 2019

Yuanji

很好

酒店的位置很不错，出门就是吃饭的商业街。房间大小，布置等都非常满意，浴缸超大。

Family

10/10

Exceptional

23 Apr 2019

seungcheol

만족합니다

전반적으로 만족. 인근 쇼핑몰도 좋음. 아이들이 놀 수 있는 수영장 좋음

Family

8/10

Excellent

13 Apr 2019

Myunghwa

아이동반 가족여행

가족여행으로 너무 적합한 숙박시설.
아이들과 놀기에 너무 적합한 야외 수영장을 가지고 있으며..가까운 몰의 음식점들도 이용하기 편리하고 좋았음

Family

8/10

Excellent

23 Mar 2019

Verified traveler

I stayed in this hotel last year. However, one year after, I really can feel the change. The facilities are older, the room, especially, bathroom is less clean. As well as, the bedding articles are moist and with wired smell.

Leisure Family

10/10

Exceptional

09 Mar 2019

Catherine

Gigantesque hôtel avec vue mer

Gigantesque hôtel, parfaitement adapté aux conférences
Chambre immense avec une magnifique vue mer

8/10

Excellent

02 Mar 2019

Verified traveler

좋았네요.특히 바닷가 산책로는 그림같은?장기투숫이 더좋을듯~
................................

Leisure Family

10/10

Exceptional

09 Oct 2018

eunju

행복한 숙박!

멋진 호텔 특히 바다와 이어진 정원이 좋았고 아침 부페도 훌륭했습니다. 직원들도 친절하고 호텔방역시 넓고 쾌적했습니다.

Partner

8/10

Excellent

05 Sep 2018

xia

还挺不错，最喜欢酒店二周年庆，餐饮消费对折。

Family

8/10

Excellent

31 Aug 2018

Tank

Ok la

staff really nice. Food is ok. No chair and towels provided on the beach.

8/10

Excellent

09 Aug 2018

SAEHWAN

그랜드 하얏트 / 산야 하이탕 베이 리조트 앤 스파

전반적으로 깔끔하게 잘 관리되어 있고 넓은 시설이 인상적 이었습니다. 다만 체크인시 스텝과 조율한 내용이 다른 일자 근무 스텝에게는 전산 메모등 전달이 않되어서 조금 불편 하였습니다.

Family

10/10

Exceptional

30 Jul 2018

HANG KI

好好，值得再去

好好，不用去多遠已有多間食市;另外，酒店本身服務也很好

Family

8/10

Excellent

12 Jul 2018

Eric

Staffs are very friendly but need English training

Staffs are very polite and friendly and eager to help. However most of staffs have limited English communication skill. It would be helpful to provide basic English language training to staffs in order to serve international customers that don't speak Mandarin.

Staff can be better trained to advise families with kids to stay out of \"adult only\" pools since there are a lot others kids and children pools. Unfortunately a lot of kids are occupying the only adult designated pool and make it noisy (staffs are there but provide no advise to those families with kids).

My overall experience is very good and satisfaction.

8/10

Excellent

03 Jul 2018

Yuet Fan

酒店很新

住宿、服務都好好，離酒店不遠有類似商場及很多食市，酒店的配套設施很新

Family

6/10

Pleasant

14 Jun 2018

Ken

靠近沙灘，環境很好，可惜.....