Atlantis Sanya China

China , Sanya - Hainan
Sanya, No 36 Haitang North Road, Haitang Bay
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75 reviews shown

10/10

Exceptional

11 Apr 2026

Peiqin

Nice staff love the water park!!!

10/10

Exceptional

30 Mar 2026

YAOZHEN

Pretty good service and love ice coffee at breakfast time.

10/10

Exceptional

15 Mar 2026

Kin Yiu

The breakfast buffet has many items choose, the food is very fresh and delicious 👍

Family_with_children

10/10

Exceptional

27 Feb 2026

Damien

Everything about this property is amazing ! I will be staying here again definetly !

Partner

10/10

Exceptional

20 Jan 2026

Aaron

Pools and waterslides were great!

Partner

10/10

Exceptional

09 Jan 2026

Bill

Everything is on top of world class. The room is super clean, and convenient with considerable renovation and great view. The food is of great diversification and excellent taste. The staff has been greatly helpful, providing rather thoughtful helps in details throughout every aspects of our stay. The aquarium is as well on top of world class, with outstanding staff, performances and beautiful oceanic creatures that should never be missed to watch. Everything constructs the top class service and excellent stay.

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Jimmy

Spacious and clean room with balcony that could view the ocean directly

Housekeeping service crew was very respectful to her duty.

Leisure Friends

2/10

Poor

20 Dec 2025

Antanas

Atlantis discriminates against seniors. Pool had a sign stating anyone above 65 years of age must be accompanied. The Ambassador dive sets a maximum age limit at an arbitrary age of 59. The dive staff is ignorant, it does not recognize the international PADI dive certification and recent experience I presented them. The king ocean view room on the 35 floor was the nicest hotel compared to USA, Canada, Mexico and Europe, and Cruise ships.Food was exceptionall, better than any of the other places

10/10

Exceptional

20 Dec 2025

AI LIN

Staff are very service-oriented & attentive to needs of hotel guests!

Friends_and_family Family

10/10

Exceptional

29 Jun 2025

Jie Wen

We had a good deal on Expedia. The view was excellent and the food was fabulous. We spent two days in this hotel and enjoyed 5star service. Will come at another time if there is opportunity.

Leisure Partner

10/10

Exceptional

28 Jun 2025

Teong Sek

High end hotel suitable for family with toddlers. It’s self contained for families to enjoy everything within. Convenient “night market” 10 minutes walking distance away. Beach is nice but cannot swim in. For beach goer's resorts in Yalong bay are more suitable.
For a 7-star hotel the check in could be improved.

Leisure Family

10/10

Exceptional

09 Jun 2025

Katrina

We had part of our honeymoon at The Atlantis and enjoyed the service and amenities. In particular, our butler Elena was extremely accommodating, helpful and elevated our experience. We were also gifted a complimentary upgrade to a higher floor and had access to the Imperial Club which provided us with so much food to enjoy each day! The pools and amenities were very clean. Thank you for making our honeymoon extremely memorable.

Leisure Partner

10/10

Exceptional

27 May 2025

Willy

Good Resort but can be better

Stay was excellent, Property is big and have lots of Activities to keep you occupied for 2-3 days.
Hotel service was good lots of restaurant.
only downside is room sound proofing is weak. can hear the sounds from next room or the floor above when they move things or drop stuff on the floor.

Partner

8/10

Excellent

12 May 2025

Celia

Fun family trip

Very fun, enjoy the time here for 5 days 4 nights. The waterpark is so much fun even for adults. The food is fantastic! Highly recommend for family to come.

Friends_and_family Family

10/10

Exceptional

22 Apr 2025

Jacqueline

We had a wonderful family holiday at the Atlantis, Elena was super helpful and kind throughout our trip arrangements. Thanks very much Elena! 😀

Leisure Family_with_children

10/10

Exceptional

07 Apr 2025

Ruilin

good cafe

10/10

Exceptional

29 Oct 2024

Tianyi

Really nice place!

Leisure Self

10/10

Exceptional

30 Jul 2024

Joel

Excellent overall - treat yourself to a suite!!

8/10

Excellent

12 Jul 2024

Yiu Hay

Excellent hotel
Buffet breakfast very good.
Club lounge too many customers, too crowded.
Hotel restaurants very few choices.
Restaurants in shopping arcade quality no good.

Leisure Family_with_children

10/10

Exceptional

07 Apr 2024

Yong Joo

Thanks Arif!

The staff Majeed Arif was great enough to help us to change to a better room and provided detail and kind guidance to enjoy the hotel! Big five star to Arif!

Friends_and_family Family

6/10

Pleasant

09 Jan 2024

Lei Qing

No quality for the price. Do not book this hotel unless you want to enjoy the waterpark 24/7. Everything else is bad for value, budget breakfast, bad toiletries, poor bedding, broken lights etc.

Leisure Family_with_children

10/10

Exceptional

05 Dec 2023

Wenyu

Staffs are nice and they clean up our room pretty well. Drinks from the refrigerator are good, free, and they refill it everyday for you. They gave you free taste breakfast! Love the hotel and definitely will come back for the next time!

Leisure Family_with_children

10/10

Exceptional

05 Oct 2023

Ghassan

Has the best entertainment and service

Leisure Partner

4/10

Poor

05 Apr 2023

Casey

The hotel has rooms on two sides. One side (rooms are in 100s) faces the Atlantis water park. Avoid having a room on this side as music/bass will be loud until 10:30 at night. Make sure to stay on the other side (rooms are in 200s) to have a peaceful night. We stayed four nights, two night on each side as we requested a room change.

Leisure Family_with_children

8/10

Excellent

08 Jan 2023

HAIJIAN

cold

the temperature of swimming pool is too cold to be going swimming. It is not so good, I suggest to the hotel need to improve it.

Friends_and_family Family

10/10

Exceptional

29 Dec 2022

ADINA

What an excellent property and staff! Exquisite breakfast and amenities

Leisure Family

10/10

Exceptional

22 Jan 2022

Henry

Very nice

Leisure Partner

10/10

Exceptional

28 Dec 2021

Rebecca

A great resorted!

This place is definitely a cool experience! The hotel itself is beautiful and incredibly clean. The rooms are very nicely designed and have fantastic views. The entire facility is well laid out and full of fun stuff. The aquarium and water park offer lots of fun and the pool areas are very nice as well.

Partner

10/10

Exceptional

07 Jul 2021

Verified traveler

N/A

Leisure Family

8/10

Excellent

09 Apr 2021

Verified traveler

Atlantis is a great stay for families. While the water park is starting to show some wear and tear, the hotel is still in excellent condition. The breakfast buffet and Imperial Club are really nice. The other food options are either basic or very pricey.

Leisure Family_with_children

10/10

Exceptional

05 Apr 2021

Verified traveler

Excellent place for a family retreat. Will recommend to everyone.

Leisure Family_with_children

10/10

Exceptional

13 Nov 2020

Nan

Good place for family fun

Partner

10/10

Exceptional

05 Jan 2020

Verified traveler

Great experience at Atlantis Sanya. The staff are friendly and helpful. Breakfast is great.

Leisure Family_with_children

10/10

Exceptional

01 Jan 2020

Verified traveler

Very personalised service and provided fruit basket as afternoon tea. Truly appreciate the thoughtful service.

Leisure Family

6/10

Pleasant

26 Dec 2019

Verified traveler

The property is beautiful but the area around the resort not so much. During the day the room was quite warm but cooled at night. At peak times there were long lines for the included breakfast buffet. The staff was friendly and helpful. The water park was excellent.

Leisure Partner

10/10

Exceptional

22 Dec 2019

Koh

Wonderful hotel if you just want to chill out within the hotel complex. Has almost everything : aquarium, water park, restaurants, etc.

Leisure Family

8/10

Excellent

19 Dec 2019

Verified traveler

Amazing water park at the resort

The resort is very grand and the connecting water park was super fun! The only downside of the place is that there are lots of families and children running around! So if you want a quieter relaxing location, this might not be it

Partner

10/10

Exceptional

11 Oct 2019

Verified traveler

Big and nice hotel pools. Next to aquaventure water park. My kids had lots of fun at the water park. Great room service although slightly expensive. Movies on demand, free at the hotel. We stayed for 2 nights and did not leave the hotel complex.

Friends_and_family Family

8/10

Excellent

15 Sep 2019

Verified traveler

Kids would love activities there but it comes with a price tag.

My kids love the chinese food in Tang restuarant. Specially want to thank Jane Qiu from the Tang restuarant for her extreme good service.

Friends_and_family Family_with_children

6/10

Pleasant

05 Aug 2019

Verified traveler

The room is already old and smelly

The only reason we stayed in this giant maze was because of the complimentary water park entry during the stay. I am so glad we only booked for 1 night because the room toilet started to emit awful sewage odor 5 hours into our check in. The odor got worse after dinner. We didn't bother to complain because we don't think anyone cared.

The check in took forever and then the door key cards did not work the first time. It took extra time to have someone up with a new card and this precious time was taken from us being able to get to the water park asap... There was molding throughout the room bathroom, a soup dish that looked like it served as an ash tray before, a rusty balcony fence.

We moved to Grand Hyatt after one night. But we do miss Atlantis for its breakfast buffet (really good variety), its water park of course, Bread Street with really decent food, and its free in-room movie-on-demand. But in GH, we got a room with private pool for less money... and even my kids agree that we should stay in both hotels in one trip....

Conclusion is, the water park entrance fee was priced in to the room. So if you don't go to their water park, no point paying the extra for a room that should only worth much less.

Family

10/10

Exceptional

04 Aug 2019

james

This hotel waterpark is very excellent and people are not many in there!!

Friends_and_family Family_with_children

4/10

Poor

31 Jul 2019

Verified traveler

I booked 2 rooms and requested for connecting or adjoining since I am traveling with the kids. But ended it up we are in a different floors. And the mini bar was not ready until we call the front desk. Also the check in and out took too long. The services provided not worth for the price I paid for.

Family

10/10

Exceptional

29 Jul 2019

GLSC

Aqua water park, Aquarium is terrific, C Show is great too

Leisure Family

4/10

Poor

17 Jun 2019

Omg what 7 stars! Please don’t be misled by fake news on internet! Is is just a self proclaimed China 7 stars, internationally it should only be 4 stars kind. The outlook and structure of the building is yes 5 stars looking but is only the outlook. It has 5 big pools but only always 1.5 or 1 pool is open daily. The breakfast place is huge but the whole place is like a marketplace till you don’t feel like staying Long in that place. Their services is really really China style kind of services really not up to 5 stars service, maybe only 3 stars. They want to trick me into paying more and more as the China woman customer service called me after we agreed on how much we should pay for my Daughter’s access to the adventure park, aquarium, breakfast and lounge accesses. The woman called me to ask to pay for more in the afternoon, I thought I just agreed thinking what she mentioned should be true. But it turned out to be a huge scam, the prices she quoted me was double the amount for the entry to the club lounge. After the first day, I also did not want the entry to the Parks but she kept insisting I can’t cancel. I had to speak to the manager as the advertised rate and the amounted quoted was totally not right. Only after speaking to the lounge manager and the reservation manager then I can cancelled that but my first day was quoted 1000rmb already. Beware, their staff are full of scamming skills! Advertised hotel and Parks are not worth going as they are not of international stan

Leisure Family

10/10

Exceptional

21 Apr 2019

Efi

Wonderful vacation

If you like good food and water parks - this is the place to stay with the family or friends.

Family

10/10

Exceptional

16 Apr 2019

Michelle

Everything was amazing. Will definitely stay again.

Friends_and_family Family_with_children

10/10

Exceptional

16 Apr 2019

Verified traveler

Atlantis in Hinan

It was new bilding so very clean overall but service was not kind amd there were too manu ppl

10/10

Exceptional

05 Apr 2019

Danielle

Perfect family vacation

It was amazing! So much to do with my daughter. It was clean, food was great, staff was friendly. Would love to go back!

Family

2/10

Poor

24 Mar 2019

Kelly

Hotel staff does not speak English at all. It’s impossible to explain what you neee because nobody speaks English. This is a place for Chinese people.

Business_and_leisure Partner

10/10

Exceptional

05 Mar 2019

Verified traveler

high entertainment hotel

It's a nice entertainment and family friendly hotel. The hotel reservation includes the entrance fees for a very good water park and a small but interesting aquarium museum. The hotel pool areas are quite good and can have fun at many places. The beach area is a bit disappointing, not as good as the other areas even without any sitting or beach parasols, but the view and weather is good in Sanya beaches.

Family

8/10

Excellent

10 Feb 2019

Rita

Waiting time for check in is too long. Otherwise, everything is good.

Leisure Family

10/10

Exceptional

04 Jan 2019

Will

A remarkable landmark with great facility. Great with kids.

10/10

Exceptional

26 Dec 2018

Verified traveler

Nice hotel w/ a splendid waterpark. The ocean view is also amazing.

10/10

Exceptional

07 Dec 2018

Verified traveler

Helpful staff provided extra quilts for my two kids in 5 minutes when we entered our room. Our TV could not be switched on suddenly on the second night of our stay. A capable staff came in only 10 minutes and fixed the problems at the back of the TV. Amazingly satisifed with their speed! Food in buffet breakfast was excellent. The waterpark was close to the hotel and we enjoyed the fun very much. Every family member asked for coming back again.

6/10

Pleasant

24 Nov 2018

wongdug

1. We are living on the 15-18th floor and there were an event in the morning around 7-8 am which there are a bunch of people dancing/ doing yoga with loud music/ speaker which wake our whole family up (we have 3 rooms). We never receive any notice about the event which affect our sleep during our holiday. We request a room change as they don't know if there will be another event in the next morning.

2. We requested a room change and during the process, our room's electric was cut off and we have no idea what's going on during that 20 mins time. we call downstairs and they turn back on the light, but no electric in the wall outlet.

3. we found a dead cockroach in the bathroom - pics available

4. we requested a connecting room when we check in and the staff said they can do it, but it's not when we got our keys.

5. The room cleaning staff is nice, the service around the hotel is over all good. But just the management/ the staff at the front counter need improvement. The staff might thought we need an upgrade/ ask for free voucher when we complaining about the noise in the morning. We just want to ensure there is no other events in the coming 3 days but the staff can't promise that, that's why we request for a different facing room change.

2/10

Poor

29 Sep 2018

Verified traveler

Very poor service

Service is very poor for a hotel supposedly in this league. Hardly any English speaking staff in the entire hotel and resort, some stores not set up to take international credit cards, no comprehension of dietary allergies, no mini bar stock. Had incessant drilling noise coming to our room, rang the guest services line twice which wasn’t answered, then rang the main operator line three times to get a duty manager who said to relax in the lounge instead of the room after having a shocking headache from the noise! I had already paid to stay on a club floor level and the lounge is certainly not a 5 Star standard so I left the hotel. Not even an apology from the hotel for the inconvenience and distress. Exceptionally poor service.

Family

6/10

Pleasant

12 Sep 2018

Verified traveler

The service at the attraction area and food alley is not very friendly. The security is very bad in the late night, with no security personnel in the lobby area and hotel entrance as well as to the swimming pool.

Partner

10/10

Exceptional

04 Sep 2018

Man Yi

Happy Family Trip

Excellent resort, good facilities, best services and yummy foods. Specially thank you Concierge staff - Mr. Barry, he is very friendly, attentive, and enabled to deliver excellent customer service for us. And there Waterpark is fantastic, very large and lifeguards are in everywhere. They are very professional and carefully to look at every swimmer. We have a wonderful holiday in Atlantis Sanya. We will coming again!!!!

Family

10/10

Exceptional

02 Aug 2018

Verified traveler

Slow check in

Waited a long long time to check in at the hotel. Long queue

Family

10/10

Exceptional

16 Jul 2018

Great stay.

Lost chamber was smaller than advertised.
Water park was not fully opened.
Avenue of shops was also smaller than anticipated (as compared to Macau complex)

There were many hotel swimming pools.
Breakfast was superb
Room floor was a bit dirty

6/10

Pleasant

02 Jun 2018

Verified traveler

This resort just opened and still needs to work on many things. Upon arriving, no one came to help with luggage or direct us to the reception. Staff stood around looking lost. Booked a larger suite, and the room was nice but very bare. It looks incomplete, without decor. Beach was not ready, and still a lot of construction to be done.

10/10

Exceptional

02 Jun 2018

Huiji

Great for family vacation

The Royal club was totally worth it. You can have 4meals a day with it. The water park was fantastic

Family

10/10

Exceptional

12 Apr 2026

KIN PONG

It is a very nice hotel with wonderful experiences. With special thanks to my butler \"Shakhzod\", he is a very kind young man, helpful and, with good guidance and be patient to my enquiries.

Family_with_children

10/10

Exceptional

07 Apr 2026

Chi Hin Kevin

希望附近可以增設超市

Friends_and_family Family

10/10

Exceptional

27 Feb 2026

Chin Chi

Good

Self

10/10

Exceptional

18 Aug 2025

Toshiyasu

ホテルの価格は高額だけど、ウォーターパークと水族館が込みでなので

10/10

Exceptional

30 Jun 2025

pertti

Good stay at Hainan

Super good service. Definitely going back.
Elena was helping us a lot.

Friends_and_family Family

10/10

Exceptional

03 Jun 2025

Boyeon

Go ahead, Hainan = Atlantis. First of all, my personal Butler, Dikshya Kunwar who is good at English, kindly chats and replies. Anytime you need anything or have any questions, I touched by her kind service. She was so kind and that's why I want to come here again. If I come to Hainan, I won't go another place, i will come only here,

Leisure Family

10/10

Exceptional

06 Dec 2024

Wenqi

nice

10/10

Exceptional

27 Sep 2024

Ka Yee

整體而言很不錯，但是客房的隔音很差，常常聽到隔壁客房的人說話跟拉動椅子的聲音！

Leisure Self

6/10

Pleasant

23 Jun 2024

Jian

service no good

10/10

Exceptional

09 Jun 2024

DAEKUN

Great place for family trips.
Awesome water park.
Nice breakfast buffet.
Kind butler service.

Friends_and_family Family

10/10

Exceptional

09 May 2024

Afonso

Top, dos tops

Simplismente espetacular este hotel. Estrutura, atendimento, limpeza, café da manhã, beleza, tudo incrivelmente sensacional. Sem dúvida, um dos 3 melhores resorts, que já ficamos.

10/10

Exceptional

01 May 2024

JUNGSOO

My family had a great vacation in atlantis! The facility was wonderful and service was very good. Especially water pool was amazing. Thank you for staff 'ARIF' to care us kindly for 3 days. Thank you for all!

Friends_and_family Family

8/10

Excellent

05 Apr 2023

룸컨디션은 7성급은 아닌것같아요직원들은 친절했고, 수족관등의 볼거리나 편의시설은 좋았습니다. 그러나 사람이 너무 많아서 호텔의 고급스러움이 현격하게 떨어집니다. 성수기가 아니였음에도 시장통같았어요. 수영장과 워터파크는 좋습니다.

Leisure Family_with_children