Cheatau Star River Shanghai

10/10

Exceptional

13 Dec 2025

Anita

Gorgeous hotel, thank you for a great stay

Partner

10/10

Exceptional

28 Sep 2025

Jeff

The outside pool was closed unfortunately!

BUT lovely indoor pool was fabulous!!!!

King Room was great and wonderful comfy bed

Metro a good 20 min walk away

Will stay again

10/10

Exceptional

14 Aug 2025

Geoffrey

The Chateau Hotel/Resort was way better in every respect than we ever could have expected. From its splendid \"palatial\" construction to its more than comprehensive resort facilities (tennis & badminton courts, indoor/outdoor pools, gym, wellness centre etc etc to its wonderfully helpful and friendly staff as well as its quality Chinese (Shanghai style) restaurant. Set in a quiet leafy area about 6 kms from the city centre it was refreshing to hear the birds singing from our balcony in the morning .. Geoff & Annie from Melbourne Australia

10/10

Exceptional

09 Aug 2025

Kamanasish

The location is right in the center of Pudong area and the hotel staff were absolutely amazing.

Business Partner

10/10

Exceptional

04 Apr 2025

kee meng

excellent stay

porter and receptionist is helpful and polite. keep it up.

Business

10/10

Exceptional

12 Mar 2025

Duncan

Iliked the room and amenities

Leisure Partner

6/10

Pleasant

06 Dec 2024

Tina

The rooms were dated but extra spacious.

Leisure Family

8/10

Excellent

15 Nov 2024

Wendy

Stay in pudong

Although hotel was a fair bit out from main attractions, the metro station was a 10 min walk,

Partner

6/10

Pleasant

07 Sep 2019

hitesh

Bad service overall, staff seemed unwilling to assist, Staff let this place down,

Business

10/10

Exceptional

04 Aug 2019

Verified traveler

Very good! Marble every where! Nice building , nice area!

Business Self

10/10

Exceptional

21 Jul 2019

Jason

Recommended - lovely hotel!

Great hotel - palatial in its appearance, friendly staff - great food. Only complaint was bar closed early and room service was limited to Pringle’s. Easily accessible for Taxis and lovely garden and pool area.

Friends_and_family Friends

10/10

Exceptional

17 Jul 2019

Edward

Great stay in the Nevernight City (Shanghai)

The hotel was one of several recommended by a company that I am doing business with in China. I chose this hotel because of it's proximity to the New Shanghai Convention Center. I loved the East meets West breakfast buffet with numerous and overall healthy and delicious options. I might go back just for the buffet! There is a Metro stop that is approximately a 5 minute walk from the hotel. The Metro in Shanghai must be the cleanest subway in any city I have traveled. The neighborhood is a more affluent area of the city and quiet. The hotel has plenty of amenities such as tennis, pool, a spa and two restaurants. Lobby and rooms were beautiful.

Just a side note: If you don't speak Chinese, you will need to use google translate at most hotels in China and the same is true for Chateau Star River in Pudong. There are two locations of the Chateau Star River. Be careful to book the correct one.

4/10

Poor

24 May 2019

Verified traveler

The Free WIFI is not working, the air condition is weak, the room never gets cool since outside is very HOT during the time when i stayed. I stayed in room 1209, the cold water is running slow and hot water pressure is bigger. Hard to adjust the water temperature when taking shower. The room itself is pretty big, and it comes with free breakfast daily.

Friends_and_family Family

10/10

Exceptional

09 Dec 2018

Yuval

Very nice hotel.
A bit remote and must take taxi

10/10

Exceptional

26 Nov 2018

shaun

Beautiful Hotel with an amazingly friendly & helpful staff.

10/10

Exceptional

10 Nov 2018

Verified traveler

Large hotel nice setting in a residential area. Avoids the busy part of downtown. Staff try to be helpful but English speaking staff are not common.

8/10

Excellent

29 Oct 2018

S

Very nice hotel. Good breakfast and location.
Onstage problem is communication as I believe there should be one person on each shift who speaks English.
Staff not helpful at all.

8/10

Excellent

28 Oct 2018

Yuchao

Need improvement

local 5-Star hotel. The service is ok but not competeable with international hotel. Breakfast is so so

8/10

Excellent

26 Oct 2018

STEVE

Was there for a trade show at the Expo Center. Great hotel. Rooms large and Modern and Clean. However staff speaks very little English. Only issue is getting a Taxi out of the hotel. Staff needs to call for one. Expect a 10 - 15 minute wait.

8/10

Excellent

22 Oct 2018

Akash

Great boutique hotel!

Great boutique hotel. Awesome interiors. Lil far from main city. Rest all very good!

Family

10/10

Exceptional

08 Aug 2018

Steven

Pudong Luxury at a modest price

This hotel is part of a complex that also provides luxury apartments, and includes a small shopping complex across the street. This is definitely a 5-star facility, with luxurious wedding services on weekends. Although not really focused ti a business traveler, the internet is sufficient and the location is quiet (except for weddings on the pool side of the hotel).

The staff is polite and competent, with several fluent in English. The buffet breakfast is relatively amazing in its depth of available styles and dishes, so Asians, Europeans and Americans can find something they are familiar with. They also have a very extensive workout center available to hotel guests, however, the outdoor swimming pool is for wedding services only.

I would definitely return for either business or pleasure.

6/10

Pleasant

09 May 2018

Charles

Internet connection is not stable. Low water pressure, need more than an hour to fill the bathtub, shower stream is also very slow.

10/10

Exceptional

28 Jan 2018

David

Basically, I used the hotel as a place to crash before travelling to Wuxi after a grueling 14 hour flight. It was comfy and luxurious, with a separate \"living\" area with a good city view.

10/10

Exceptional

18 Jan 2018

Verified traveler

Good stay

Good hotel

10/10

Exceptional

16 Jan 2018

Norbert

Hotel is like a dream! Amazing in every aspect!

We had a wonderful time at this amazingly beautiful hotel

Partner

10/10

Exceptional

12 Sep 2017

Verified traveler

Excellent Hotel room are spacious and clean. The hotel was in a very nice location where other facilities makes the stay more enjoyable.

4/10

Poor

14 Dec 2014

Huei

My first and the last

Bad

10/10

Exceptional

12 Dec 2014

Verified traveler

Hotel was huge and lots of amenities. Room service leaves a lot to be desired but everything else was wonderful.

10/10

Exceptional

01 Aug 2014

Verified traveler

Excellent hotel position

Hotel is well positioned for access to tube station, close to exhibition centre which was the purpose of our visit to China and in a quiet location. The hotel facilities are out standing and luxury throughout. The staff were very helpful and nothing was too much trouble.

10/10

Exceptional

02 Dec 2013

sharon

Opulence personified

A little far from 'happening' places, but as far as hotel decor & facilities, was palatial, only thing missing was the red carpet. From an interior design perspective – quite stunning. Cleanliness10 out of 10. Food was good but did not live up to the interior design status. Overall, felt like I was living in the lap of luxury and I suppose a hotel that really could take a stake as a Shanghai 'showcase'. Happy for the experience gave me insights into the new China. I was surprised, felt like the former Chinese grandeur and empires were striking back.

8/10

Excellent

25 Nov 2013

Verified traveler

Isolated

Locals will consider this grand luxury but it feels old to a visitor. As a visitor, you are isolated. You are not in Shanghai city surroundings. No surrounding activity. Twenty minutes wait for taxis to the Expo centres. The indoor 35x18mtr (x1.8mtr deep throughout) pool was excellent, along with the snooker rooms.

2/10

Poor

23 Oct 2013

monica

Do not stay at this hotel!!!!

The hotel is located in the middle of nowhere. My room was right in front of a construction site which woke me up very early in the morning. I asked the hotel staff to change my room to the other side of the hotel but the general manager of the hotel refused. The duty manager was nice but her boss refused to move me unless I pay extra!!! The hotel was empty!!! It will have cost them nothing to move me to a room where I would not be woken up by the construction!!!
No customer service or appreciation!!!

6/10

Pleasant

17 Oct 2013

world traveller

average

construction work going on all night and day next to the hotel! Not possible to sleep!! disaster, otherwise very nice rooms and hotel!

6/10

Pleasant

16 Apr 2013

Verified traveler

great hardware,... so so service

beautiful room, beautiful hotel 5 stars hotel but......3 stars service. dine at the 2 restaurant, took 30 mins to get a ice tea 45 mins for a first dish.

Family

10/10

Exceptional

27 Feb 2013

Shane

Value: Fantastic; Service: Best service ever for me; Cleanliness: Spotless;

10/10

Exceptional

10 Jan 2013

XJ

A great and warm hotel

This is a wonderful place close to the center of the city. The hotel is really well maintained and has very friendly staff. Every evening, the hotel staff delivers to each room a small box containing a piece of heart-shaped white chocolate along with a personalized greeting card Compared to several similar-level hotels that I stayed during a recent trip in China, this hotel is the best. I would expect that it would be even nicer at a warmer date when I could try the outdoor swimming pool surrounded with various trees. I highly recommend it others.

10/10

Exceptional

22 Apr 2012

Jose

Very good hotel

Superb quality hotel & facilities. Very qualified staff with very nice attitud.

10/10

Exceptional

20 Sep 2011

Randy

Excellent service

Very meticulous staff. Although many cannot speak english, they were very quick to get someone who could. Very impressed with the cleanliness and detail. Breakfast is a bit expensive and could be included in the room rate. Close to the Expo centre however you need to take a taxi to get to key sites downtown. Otherwise, great place.

10/10

Exceptional

28 Jul 2011

Janusz

Cant wait to go back!!!

It was a great hotel!!!!!!!!Would recomend to stay there!!!!!Absolutly beautifull place :)))

10/10

Exceptional

24 Jul 2011

Christoph

Awesome luxury!

Great pools, restaurants, attentive staff, speak English very well, etc.. Extras cost extra though, I chose the package without breakfast. When eating breakfast it cost $30 per person. I needed to print some boarding passes, which could only be done by their staff, cost $10 for 6 pages.

Family

6/10

Pleasant

08 Nov 2010

BusyTraveller

Terrible communication

Hotel is magnificent, with very well appointed rooms and impressive features. However if you don't speak Chinese you will have a very frustrating time. Room Service was impossible as no one spoke any English, Front Desk discussions very frustrating and without the 2 poor Guest Relations staff who DO speak English it would be a nightmare.

8/10

Excellent

03 Nov 2010

jeff

Chateau Star River Hotel in Shanghai

the hotel is gorgeous and new which i loved. The staff is extremely friendly and accommodating, especially helpful was Adrian Benavides the Guest Relation Officer. He was great in helping with directions and information, etc. He really made the stay special.
I really loved the hotel, but was not crazy about the location as it seems far from everything. There seems to be nothing to do immediately in the vincinity of the hotel and cabs are difficult. Even with the Chinese address of the hotel, they are not familiar with it's location and cab rides from the airport and from Yuyuan Gardens became tiresome. Every cab i was in had to call someone to try to find their way, which was completely annoying. Anyway, i am returning to this hotel in a few days for another stay and know that i will enjoy the hotel, not so much the location.

2/10

Poor

29 Oct 2010

Kathy

The hotel room carpet was badly stained and had a piece of broken glass on the floor. Meals were outrageously expensive for what you got and pretty much hostage since the hotel was so isolated from anything else and a taxi cost $10 to get anywhere.

Lastly, we were \"accused\" of taking a laundry bag (which we didn't take) then the front desk said \"forget about it\" so I'm not sure what that ruse was all about. I was grossly insulted of being accused (wrongly so) of theft, particularly since I am a devoted Christian and being accused of theft is against one of the fundamentals of christianilty, \"Thou shalt not steal\". I am really offended and will not recommend this hotel to anyone else ever.

10/10

Exceptional

27 Oct 2010

Michael

First Class in Shanghai

The hotel was excellent with terrific service and great food. The taxi drivers seemed to have a hard time finding it though.

8/10

Excellent

13 Feb 2026

IORI

細かいところに汚れがあった

8/10

Excellent

28 Dec 2025

takeshi

シャワーが弱い
付属のボディソープが良くなかった

10/10

Exceptional

24 Nov 2025

Alex

Når man bor på et 5-stjernet hotel forventer man ikke at skulle betale for at købe en svømmemaske for at få lov at bruge poolen. Et 5-stjernet hotel bør ligeledes have barista kaffe eller som minimum en bedre variant med cappuccino og café latte. Døren ud til balkonen bør ikke være aflåst.

Self

10/10

Exceptional

09 Nov 2025

Ahmmad Reshad

Amazing place

10/10

Exceptional

24 Aug 2025

Yueun

깨끗하고 호텔 직원분들도 친절해요
전철역하고도 멀지 않고 호텔 조식도 맛있어요

Business