SureStay by Best Western Grayson

10/10

Exceptional

19 Jun 2026

Edwin

Quite and clean location, enjoyed stay.

Friends_and_family Family

10/10

Exceptional

05 Jun 2026

Judith

Clean room, good breakfast, Pleasant and helpful personnel, and good location. What more can you ask?

Friends_and_family Family

8/10

Excellent

02 Jun 2026

Daniel

Room was clean and cozy. Not a 5 star hotel by any means but comfortable. Good spread of breakfast options.

Family_with_children

8/10

Excellent

28 May 2026

Kyleigh

We booked the jacuzzi suite room. If you have a room with one of those in there I recommend setting the air conditioner to the “dry” setting, if not the whole room is moist. The floor was slippery, the carpet was sticky, and even the nightstands had condensation on them. It got better after we set the air conditioner to dry. Our TV wouldn’t connect to the internet all three days we were there, and our phone in our room didn’t work at all. Other than those minor inconveniences, the service was really good, everyone was so nice and the breakfast was good! The building is in a good location and has lots of parking

Partner

4/10

Poor

27 May 2026

Rebecca

Staff is great, breakfast was horrible. Toilets did not flush. Would not recommend

Partner

2/10

Poor

25 May 2026

YingShi

The room It smells terrible.

2/10

Poor

10 May 2026

James

Yes breakfast was fine but pool was slimy unable to use it pool closes at 9 at night so many kids were in it that by time they cleared out water was slimy and couldnt use pool that was only reason i. Chose stay there i could went anywhere without pool

Partner

8/10

Excellent

28 Apr 2026

Susan

Clean room Easy check in. Good breakfast. Kids loved the pool

Friends_and_family Family

6/10

Pleasant

19 Apr 2026

Lutricia

A\C was not working in room. Had to move to another room and it smelled like dirty, wet socks. I was told by staff members they have a new cleaning crew. The towels in one of the bathrooms were all dirty. The pool surface had paint chipping off, but it was still fun. Bathroom had hair in the sink and we also found a long piece of hair in the eggs. The breakfast was okay, very tasty. Especially the biscuits and gravy. Over all the front desk attendants were Great!

Friends_and_family Family

10/10

Exceptional

15 Apr 2026

Grant

tuff

Partner

4/10

Poor

14 Apr 2026

Michael

Dirty, did not smell remotely clean. Strong febreeze smell the moment you walk through the door as if they know it’s unclean. Was not worth the price by a long shot.

2/10

Poor

06 Apr 2026

Michelle

Found hair in bed there was mold on the ceiling

Family

8/10

Excellent

06 Apr 2026

Stephani

Staff was so amazing and nice. The beds are very firm, the breakfast could use more of a variety but we loved the waffles.

Family_with_children

10/10

Exceptional

22 Mar 2026

Tammy

Clean room close to everything

6/10

Pleasant

22 Mar 2026

Chloe

The hottub was leaking water. The shower did not have good water pressure. Food had no seasoning. Room was pretty clean. Air conditioning worked good. The water was HOT and I loved that.

Partner

4/10

Poor

21 Mar 2026

Suzanne

Old hotel, carpet in the hallways were very dirty. No elevator. In our first room the bathroom wasn't cleaned and there was a light flickering in the room. Went to the front desk and told the front desk who was ver apologetic and changed our room. The 2nd room was alittle better. The beds were on metal frames and the room was dusty. The bottles of shampoo, conditioner and body wash in the shower were all empty. The mini fridge made noise on and off all night. The breakfast was ok. No fitness center or hot tub.

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

Missy

The pool was amazing!!!!

Family_with_children

10/10

Exceptional

03 Mar 2026

Julie

Nice place

Self

6/10

Pleasant

15 Feb 2026

Kristin

The room was not as advertised. The jetted tub in the room was half the size it was supposed to be.

Leisure Family_with_children

10/10

Exceptional

31 Jan 2026

Steve

It goid

4/10

Poor

23 Jan 2026

Jimmy

Pool room was cold

8/10

Excellent

12 Jan 2026

Jarrod

Lit parking with loading/unloading area, good, but not large hot breakfast selection

10/10

Exceptional

04 Jan 2026

Susan

Parking was easy, front desk staff was very nice and accommodating, would definitely stay again

Family

10/10

Exceptional

03 Jan 2026

NICHOLEE

The staff. I also enjoyed the hot breakfast.

Leisure Self

8/10

Excellent

14 Dec 2025

Christina

Room was clean

Friends_and_family Friends

2/10

Poor

10 Dec 2025

April

Understaffed- no nighttime maintenance, felt sorry for the girl at the front desk in a full hotel who was doing her best to manage that plus toilets that weren’t working, etc. Also, the breakfast is awful. I’ve been staying at this hotel for a decade, and it’s never been like this. In the future when we need to come to Grayson, I will be looking at Ashland or Huntington for not only cheaper rates that other groups I knew were talking about, but better quality.

Business Friends

10/10

Exceptional

30 Oct 2025

Tom

.

10/10

Exceptional

23 Oct 2025

Nathan

Amazing.

8/10

Excellent

18 Oct 2025

MARY

Was surprised that there was not an elevator.

Friends_and_family Family

6/10

Pleasant

16 Oct 2025

Teresa

Didn't eat breakfast because there was a bus load of college kids taking up entire very small dining area. We went elsewhere for breakfast.

Friends_and_family Friends

6/10

Pleasant

10 Oct 2025

Cherie

I need my receipt for stay in. Grayson

Friends_and_family Family

6/10

Pleasant

07 Oct 2025

Denis

Good breakfast, but our room had a very strong smell (maybe carpet shampoo) that was overpowering.

Business_and_leisure Partner

6/10

Pleasant

06 Oct 2025

Amanda

Smoky room

It was nice until we came back the second day and the room smelled like cigarette smoke. My suitcase still smells like cigarettes

4/10

Poor

05 Oct 2025

Scott

Great breakfast

That wait to check-in was entirely too long. The breakfast was very good.

Partner

10/10

Exceptional

27 Sep 2025

susan

Staff was super helpful and quick to help. There was a small issue with room (not a huge deal). The attendant quickly switched me to a different room without delay. Every time I left or returned thru the lobby I was greeted with a friendly smile. The breakfast room was well stocked and had lots of hot and cold options. The space was clean. As a female solo traveler safety is always a concern. I felt very safe in the whole space. I saw cameras in all the common areas and there was always one or two people either at the desk or outside the main door. The parking lot was well lit with no darker areas or overgrown bushes. I was one the 1st floor so when I looked out the window I noticed the shrubs were well maintained and small. Overall I was very happy with how safe I felt.

Self

10/10

Exceptional

26 Sep 2025

janie

Great breakfast and very nice staff will be going back for sure..

Leisure Partner

10/10

Exceptional

15 Sep 2025

Richard

The hotel was close to the highway, but quiet. We went to get into the pool and discovered that the heater was not working. When we told the woman at the front desk, she was surprised and offered to upgrade us to a room with a jacuzzi and said that it would be fixed asap. We returned a week later, and the pool was fixed. The entire staff at SureStay was very pleasant and helpful.

Partner

8/10

Excellent

03 Sep 2025

Renee

Employees were nice

8/10

Excellent

01 Sep 2025

Judy

Very nice rooms. Tried to check-in before check-in time and was told it would cost an extra $20.00 for early check-in. I didn't see anything about not having an elevator. My husband and I had a hard time getting up and down the steps. The internet went out and we had no Tv one night.

Leisure Partner

6/10

Pleasant

29 Aug 2025

Tanya

Older facility. No elevator. Kinda worn out furnishings. Breakfast is very basic. Staff was fine. Check-in was meh.

6/10

Pleasant

24 Aug 2025

Sierra

People were friendly .
But upon entering our room there was dirty underwear on the floor in the bathroom and hair all in the tub

Family_with_children

2/10

Poor

24 Aug 2025

Ryan

Sheets were stained bad. Towels were damp, floors felt wet. Bathtub dripped non stop

Friends_and_family Family

6/10

Pleasant

17 Aug 2025

Rachael

No elevator, cramped rooms, unfortunate piil area

Leisure Family

10/10

Exceptional

07 Aug 2025

Christopher

High Turnover

I stay at this hotel frequently. The Turn over on employees is very high. There are new employees everytime I check in.

Partner

8/10

Excellent

02 Aug 2025

Kristina

With not too many choices available , I started here for one night .
Odd combination of “dated” and “renovated”
The room was clean , bed was surprisingly comfortable.
Biggest plus was the Mexican restaurant I could walk to next door .

Leisure Self

6/10

Pleasant

02 Aug 2025

April

Everything was just ok. The whole place is very musty smelling and everything had a “wet” feel. They need some dehumidifiers. The linens were clean. Breakfast was decent for a hotel. Our toilet ran on and off the whole time, it was particularly loud in the night. Also, the doors stick everywhere so lots of door noise. It was the best option in the area, but I wouldn’t stay again given a choice

Leisure Partner

4/10

Poor

27 Jul 2025

Michael

Extra $20 to check in 30 min early, floor in room dirty, Went to breakfast at 8:00 am and nearly everything empty. What was there was cold & stale. Will not recommend to anyone nor will I stay there again.

Leisure Family

10/10

Exceptional

27 Jul 2025

JAMEY

Would recommend

We were traveling for a funeral. The staff was all very friendly and helpful. The breakfast area was very nice.

Friends_and_family Family

6/10

Pleasant

25 Jul 2025

GEORGE

Nothing. Pubic hair in shower. Room above leaking water into my room. Mediocre breakfast. There were a few choices in restaurants nearby.

Leisure Self

4/10

Poor

16 Jul 2025

Joseph

I assume the high price i paid for the room was due to the Rock the country concert booking the hotels in the area but it definately not a $400 a night place

4/10

Poor

13 Jul 2025

Natalie

nasty bedding

our bed had ants all over it the first night and we were just given sheets and had to change it all ourselves.

Friends_and_family Friends

10/10

Exceptional

06 Jul 2025

Tammy

We’ve stayed here for 20 plus years because it’s always a good experience. The staff are always friendly. The new updates look great. The breakfasts are very nice. Better than most places we’ve stayed at.

Leisure Family

2/10

Poor

29 Jun 2025

Andrew

family from Arkansas

We had two rooms 122 and 123. Room 121 smelt horrible. Michael Ann was great and understanding when I asked if we could switch rooms. She said if it smelt to that if I let her know she would make sure she got me a good room. The room didn't smell good but smelt better than the other. During breakfast we went down between 730-8 and there was no eggs. We sat down and waited for about 15 minutes but none was never brought out. We purchased with Continental breakfast to save money on food so it was disappointing. The older kids was able to eat about 930 so that helped for sure. This property definitely needs to work on cleanliness.

Friends_and_family Family

10/10

Exceptional

27 Jun 2025

Deborah

Great staff. Polite and welcoming. Room clean

Leisure Family

2/10

Poor

22 Jun 2025

Tina

Sign by check in says no pets allowed. A family came walking in from outside in their swimwear with 2 dogs. Went straight to their room. The chair in our room was stained black over most of chair. Our friends toilet bowel had not been cleaned after someone had a bowel movement. Out of eggs , over cooked sausage. The biscuits and milk gravy were good. Won’t stay at sure stay again

Friends_and_family Friends

10/10

Exceptional

19 Jun 2025

melvin

I like that even though the hotel was off the freeway the traffic amazingly enough wasn't disturbing at all. It was close enough to everything you could possibly need or want. And we were literally eight minutes from where we needed to be everyday

Leisure Partner

6/10

Pleasant

18 Jun 2025

Kamia

My room had awful bad smell .

Business Family

10/10

Exceptional

14 Jun 2025

melvin

This is exactly the place you are looking for if you want relaxation, clean, spacious, fun plenty to do, beautiful the affordable option for rooms with hot tubs, a indoor heated pool, face friendly, the hospitality is super welcoming and just a all around amazing trip. Definitely will be back thank you Sure Stay for treating us like we have been pals forever,

Leisure Partner

2/10

Poor

11 Jun 2025

Rebecca

The room was absolutely dirty this time and there was hair all over the bathroom and in the tub.

Leisure Family_with_children

10/10

Exceptional

10 Jun 2025

melvin

This property is absolutely beautiful the stay was truly peaceful and definitely well worth the stay

Leisure Partner

10/10

Exceptional

08 Jun 2025

barry

Everything was great except the kids that woke us up at 12

Partner

10/10

Exceptional

07 Jun 2025

Rebecca

The room was very nice and the people was very friendly. I personally think the pool could use some tlc. The water smells weird and there is so many bugs floating around in the water.

Leisure Family_with_children

10/10

Exceptional

31 May 2025

Janice

The Mexican restuarant next door is GREAT! The hotel is good, full of preteens because of indoor pool. There is no elevator… I think there used to be.

Leisure

6/10

Pleasant

29 May 2025

Christine

First night was terrible as the noise from something kept us awake nearly all night. Found out it was probably from some trucks at the restaurant next door. We only got two hours of rest. We requested a different room for the second night and they moved us across the hall. That room was great and we slept very well. Staff were all very nice .

Partner

10/10

Exceptional

28 May 2025

Robert

Had a great stay. Janie and Matt made it happen. The staff was friendly and accommodating . The only thing I believe they need to let people know is they don't have an elevator. But the staff accomadated for that. We had a great stay. The staff is great.

Partner

6/10

Pleasant

26 May 2025

Mary

It was clean but the room smelled like smoke to be a non smoking room plus I didn’t understand why Expedia charged us $158.22 for the room and when we got the receipt at the end of our stay, it was $118.57

Leisure Partner

2/10

Poor

25 May 2025

Jeff

Bad experience , will not return

The room did not have bath towels in it. We had to ask. When we went for free breakfast, served from 6-10, there was nothing left at 8 am and no one around to refill the trays. They checked me out after 1 day of a two day stay. Had to have this corrected. Then we were incorrectly charged for the room. After receiving new towels, we used 1 of the 4 and they actually took the 3rd ! They came in and cleaned our room when we clearly hung the Privscy Tag on the door Will never stay there again. And last but not least there is no lock on the back entrance.

Friends_and_family Family

10/10

Exceptional

27 Apr 2025

Corey

Great clean place to stay

A spur of the moment trip I needed a nice place to stay. This is my answer. The staff went above and beyond to help me when I went to take a shower and found that the room I originally was in did not have any water pressure they did not hesitate to put me in another room and make sure I was well taken care of. Will definitely stay again only thing I wish they had was an elevator.

Friends_and_family Family

8/10

Excellent

05 Apr 2025

Elena

Was good hotel, clean.

Business_and_leisure Family

8/10

Excellent

29 Mar 2025

Jennifer

Overall good minus weed smell

Biggest complaint I had was the hallway smelled big time of weed and it would come into our room. I have to assume it was a person staying there. Hallway smelled so bad. But breakfast was good. Room was clean.

Friends_and_family Family

10/10

Exceptional

23 Mar 2025

Missy.

Angie at the front desk was AMAZING!!!! So friendly and treated you like family 💗

Business_and_leisure Family_with_children

10/10

Exceptional

22 Mar 2025

Amanda

I stay here every year with my two daughters we love staying here.

10/10

Exceptional

21 Mar 2025

Wesley

Very friendly staff rooms clean and wells stocked

Leisure Self

8/10

Excellent

16 Mar 2025

Christopher

1st time ive had any problems

Thursday check in was great, rooms very clean and noise level was non existant.
Friday, Breakfast, cleanliness and staff was great. A dog was barking most of the day and night, in a room close by. The rules on the website said NO Animals aloud.
Saturday. Breakfast, cleanliness and staff were again great. Had people in room 110 yelling and talking extremely loud till 4am Sunday morning.
Sunday, breakfast, cleanliness and staff were great, once again. The staff should be paid very well and treated very well by the owner.
I stay at this location multiple times a year, However, with dogs and disruptive rooms, I may start looking elsewhere to stay.

Partner

4/10

Poor

21 Feb 2025

Austin

Wouldn’t recommend

10/10

Exceptional

29 Jan 2025

Jesús

Good choice

This is a clean, comfortable and economic hotel. No hot tubs in any hotel in this area. So the whirlpool tub in the room is awesome! 20 bucks more for your own private hotub is a plus in my book! Breakfast was good too.

Business

4/10

Poor

19 Jan 2025

Verified traveler

The hotel is definitely in need of some maintenance. If you need a quick room it works. Plumbing is an issue in the rooms and in other areas like vending.

Friends_and_family Family

2/10

Poor

26 Dec 2024

Josh

Needs upgrades in the worst way.

Leisure Family

2/10

Poor

18 Dec 2024

MollyAnn

Hotel sucks

Room was disgusted.
Staff was so rude

Business

8/10

Excellent

11 Dec 2024

Matthew

Great stay!

The staff was amazing. The desk clerk was super friendly and the gal doing the breakfast was so friendly and patient with our large group.

Friends_and_family Friends

8/10

Excellent

09 Dec 2024

April

N

Business Family

6/10

Pleasant

28 Nov 2024

Michelle

Front desk staff was excellent and accommodating however our room wasn't cleaned and ready, the alternate room we were given was also not cleaned and the hot tub was left with water standing in the bottom. The 3rd room was properly prepared although the AC unit couldn't keep the room cool and the hot tub drain was difficult to keep down to hold water

Leisure Partner

8/10

Excellent

18 Nov 2024

Kala

Definitely will be coming back.

8/10

Excellent

12 Nov 2024

kara

Would have liked to know there was no elevator ahead of time but all and all it was great experience.

Family_with_children

4/10

Poor

11 Nov 2024

Aaron

The toilet wasn’t secured to the floor. The water in the bathroom wouldn’t shut all the way off. Hallways were dirty even after cleaning crew cleaned them. Breakfast was burnt and cause the entire hotel to smell like burnt food. Cereal was stale and not edible. Juice and milk were not chilled. Various problems that all lead to overall poor management and poor staff.

Business Family

2/10

Poor

21 Oct 2024

Dawn

Front Desk nightmare

After calling ahead to double check reservations and late check in . Hotels.com never made the reservations lied about sent me all the right emails to verify. And like little baby Jesus birthday no room in the INN .
Front desk man wasn’t helpful and didn’t know anything I was told at 3 am they take back your room.

Business Partner

6/10

Pleasant

15 Oct 2024

Judy

Disappointed

This site was just ok. We had an odd odor in our room which was quite annoying. The room was not what I would consider clean. The toliet seat was broke and should have been addressed.

Friends_and_family Family

8/10

Excellent

11 Oct 2024

Deborah

Good stay for a one night - comfortable and clean! Oh, and inexpensive!

4/10

Poor

07 Oct 2024

Misty

Not happy

Wasn't good I car trouble so wanted to reschedule for the next night instead refunded my money and I'm not going to receive the money back for 5 to 10 working days so not happy with my experience

Partner

10/10

Exceptional

23 Sep 2024

Verified traveler

Worth the money

We have stopped here three times. We know that we can trust it to be clean. The non-smoking rooms are truly non-smoking rooms. The towels are a little thicker than your average cheaper hotel and we have come to trust this place. Feels safe and I get a good quiet night sleep.

Partner

10/10

Exceptional

20 Sep 2024

Wendy

Worth the money

Clean and new feeling. Nice towels, comfortable bed. Staff is friendly

Partner

8/10

Excellent

20 Sep 2024

Amanda

Nice spot. Clean room but musty smell. Maybe the carpet? It felt damp. Pool needs a good vacuum. Understaffed in morning. One girl trying to do the breakfast and run the front desk all at the same time. No big complaints though, I would stay there again.

8/10

Excellent

15 Sep 2024

Joshua

The price was great the room was clean..but the phone did not work nor did the microwave..the toilet was clogged..just needs maintained but the price was what brought me here..

Leisure Partner

8/10

Excellent

08 Sep 2024

Verified traveler

My only complaint was we only had one towel in our bathroom hotel was clean staff were nice we ended up stuck here a extra night due to car issues

Partner

2/10

Poor

01 Sep 2024

Verified traveler

1 - on second floor and no elevator and I have a bad knee
2 - when they came to clean room all we wanted was fresh towels to switch out and he had nothing to give us so he went down and grabbed two pool towels to give us
3 - nobody at front desk when we arrived or left - had to wait at least /0 min for somebody to check us in
4 - sheet had a horrible yellow stain on it so I took that top sheet off

Friends_and_family Family

4/10

Poor

28 Aug 2024

Verified traveler

As soon as you walk into the room you get this musty smell that just hits you in the face. It was so bad we ended up buying febreeze and sharing it with another couple groups that stayed with us. Also the bathroom outlet did not work and the light in the bathroom kept going on and off all night. Even when taking a shower it wouldnt stay on. The bathroom you could tell had not been sweeped. The beds were very uncomfortable. I think sleeping in the floor would have been more comfortable and the pillows just deflated as soon as your head hit them. Overall horrible but we had committed to staying for that one night due to having to get up so early the following day. The staff was super nice and friendly. It was just everything else wasn't the best.

Friends_and_family Friends

4/10

Poor

22 Aug 2024

Melody

No elevator

Leisure Partner

6/10

Pleasant

10 Aug 2024

Stephen

The room was clean and the people were nice. The continental breakfast was out of a lot things. The breakfast is not a deal killer but I will shop around for the next visit.
Thanks!

8/10

Excellent

02 Aug 2024

Danielle

Great customer service

Front desk staff was SUPER friendly!! Outside door facing the highway does not lock.

Self

10/10

Exceptional

02 Aug 2024

Whendy

Clean and comfortable. Breakfast wasn't great but ok.