Name: Holiday Inn Express and Suites Altus
Address: 2812 East Broadway, Altus, 73521, US

10/10

Exceptional

23 Jul 2026

Ada

The customer service individual was awesome! Don’t remember her name but she was on duty Sat am & pm. Great skills and personality

10/10

Exceptional

22 Jul 2026

JOZANA

mm

8/10

Excellent

12 Jul 2026

Ricardo

muy buen hotel limpio ,buen servicio y mucho estacionamiento

Family_with_children

8/10

Excellent

12 Jul 2026

Bennie

Every thing was good

10/10

Exceptional

19 Jun 2026

DelonShay

I enjoyed my stay. It was very quiet. No issues.

Self

2/10

Poor

07 Jun 2026

LaDonna

One of the rooms smelled like pot. My child found a pill on the floor. The door of one of the rooms would not lock. The deadbolt on the other one did not work.

Family_with_children

10/10

Exceptional

29 May 2026

Maria

Smells wonderful

8/10

Excellent

26 May 2026

Robert

The hotel provides continental breakfast and a member of our group wanted pancakes however the pancake making machine was out of order. A McDonald’s run for pancakes was made. There are no viable after hour food options for children such as microwave Mac n cheese, etc. We asked for a restock of towels on day 2 and garbage bags. We were told by a housekeeper (2nd floor) that we would receive them shortly. This did not happen. My spouse had to go to housekeeping to request and pick them up himself instead. It took a housekeeper 2 hours to clean a room on our floor. I timed her. The housekeeping supervisor identified gaps in the housekeepers workflow as they used their phones to speak to family at home or use social media instead of completing housekeeping tasks. Our daughter’s bathroom floor had cracked tiles in front of the toilet. This may have created an emergency for those who are barefoot.
All in all this was not an exceptional experience that exceeded our expectations however, it could have been worse as the rooms were clean just a bit dated as the table and chairs in our suite were not a set. The chairs sat too low for the table.

Friends_and_family Family

2/10

Poor

24 May 2026

Brenda

Checks your sheets before laying down!! Almost laid down and looked at the sheets full of hair and stains on them! Nice hotel tho not bad it was just the sheets that made the stay feel weird.

Family_with_children

10/10

Exceptional

16 May 2026

Tammy

Very clean

6/10

Pleasant

16 May 2026

Linda

The staff was nice but never had anyone tidy the room for the 4 days we were there. No towels, ran out of toilet paper, no one to empty trash. I had to go to front desk everyone day to get towels. The bathroom was in need of repair with loose tiles on floor.

Friends_and_family Family

6/10

Pleasant

14 May 2026

micheal

The elevator not working and room was on 4th floor .

Friends

6/10

Pleasant

28 Apr 2026

Patrick

Saw a mouse running around behind desk at check-in.
Went down for coffee and breakfast at 8:30 am Saturday, and nothing was made. Not even coffee.
Won't be back

Friends_and_family Friends

6/10

Pleasant

26 Apr 2026

Tracy

Nice hotel, friendly staff however they were short staffed, no hot water which was an issue for a lot of people.

Family_with_children

10/10

Exceptional

25 Apr 2026

Jacqueline

Great staff! Very helpful and attentive to needs !

Family

8/10

Excellent

16 Apr 2026

Charles

The staff were friendly and helpful. I did not use any amenities other than the breakfast but that was good.

Self

8/10

Excellent

14 Apr 2026

vanessa

The rooms were clean and breakfast was fresh

Friends_and_family Family

8/10

Excellent

12 Apr 2026

Jacey

Great hotel when staying in Altus. Very nice, staff is friendly, breakfast has the essentials.

Family_with_children

8/10

Excellent

06 Apr 2026

jermaine

The staff was very helpful and nice

10/10

Exceptional

05 Apr 2026

Jacqueline

The staff was amazing! Very helpful and problem solving! I needed to conduct an emergency repass and they made it happen!

Family

10/10

Exceptional

04 Apr 2026

Cheryl Leann

Yes

Partner

8/10

Excellent

04 Apr 2026

Paul

It was a good stay. The property is clean and the staff are friendly.

Partner

8/10

Excellent

03 Apr 2026

Paul

This was a very pleasant stay. The property is clean and well kept. Staff were helpful, especially Deidre in housekeeping.

Partner

6/10

Pleasant

02 Apr 2026

Tony

Breakfast was good. Good selection. Clean and what you would expect from a hotel. Room was clean and good sized. The hot water however was horrible no hot water to speak basically took a cold shower. It would be hot for 1 min then turn cold for 5 then try to somewhat get hot again. Needs attention!

10/10

Exceptional

29 Mar 2026

Josh

Great experience and a fun breakfast! Thanks guys 😀

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

James

Yes

Friends_and_family Family

10/10

Exceptional

07 Mar 2026

Jayrn

Everything was great

10/10

Exceptional

02 Mar 2026

Kaitlin

Good stay

Friends_and_family Family

6/10

Pleasant

02 Mar 2026

Kim

The breakfast was good but everything else was lacking. Overall, up the place is not kept up. Weve been staying here for years but this time the furniture was dirty and the elevator was broke. The front desk girl was on the phone with someone trying to figure out how to check people in. I would not recommend this place and will not stay next time in Altus.

Partner

4/10

Poor

01 Mar 2026

Timothy

No hot water in sink. Shower would start with hot water, then cool down on it's own. If they try to put you in room 217, don't let them. Bathroom till had no grout and several tills moved when stepped on.

Self

10/10

Exceptional

01 Mar 2026

Jayrn

Great rooms and staff

8/10

Excellent

28 Feb 2026

Armando

Good hotel.

8/10

Excellent

11 Feb 2026

David

The check in and out was fast.

Friends_and_family Family

10/10

Exceptional

07 Feb 2026

Mindy

Staff was nice and rooms were clean

10/10

Exceptional

24 Jan 2026

Michaleen

As expected. Although, the breakfast spread was allowed to go empty and the morning staff stood outside of the kitchen talking. When traveling the time one has to prepare to leave is precious and not all the staff understand this.

10/10

Exceptional

17 Jan 2026

Holly

All good

Friends_and_family Family

8/10

Excellent

16 Jan 2026

Brenda

Every member of the staff was very nice and friendly. Room was clean and comfortable.

8/10

Excellent

29 Dec 2025

Paul

It was a pleasant stay. The room was clean, and the staff was helpful and friendly.

Partner

10/10

Exceptional

28 Dec 2025

Pamela

The room was clean and quiet.

Leisure Partner

6/10

Pleasant

26 Dec 2025

Mark

* Not a very friendly check-in reception.
*The 3rd floor button on the elevator is basically broken (shouldn't have to beat the hell out the button to make it work!)
*The room was less than amazing.
* And then, the batteries in door card reader failed and we were locked out of our room until maintenance got there! Seriously!?!

Here's a thought... train the staff how to change the batteries out in the door card readers. Not that complicated, and would eliminate these type of complaints! DO BETTER!

Leisure Family

6/10

Pleasant

16 Dec 2025

Kristin

Ceiling in the room made a circuit switch popping sound all night

Business_and_leisure Family

10/10

Exceptional

14 Dec 2025

THERESA

Yes the breakfast was hot and fresh.
We did enjoy the pool very much. Staff was polite and friendly. The room was spacious and clean.

Leisure Family

10/10

Exceptional

11 Dec 2025

Jayrn

Everything was great a very comfortable stay

10/10

Exceptional

11 Dec 2025

Jayrn

Everything was great a very comfortable stay

10/10

Exceptional

23 Nov 2025

Helena

It was wonderful would absolutely stay there again

Friends_and_family Family

10/10

Exceptional

17 Nov 2025

Amber

Check in was quick and smooth. Room clean and stocked with everything you would need

6/10

Pleasant

16 Nov 2025

Janet

Redone, but could te

10/10

Exceptional

14 Nov 2025

James

Not use pool

Leisure Self

6/10

Pleasant

09 Nov 2025

Denise

Bed was not comfy, sunk to the center. Girl tried to help with a fighter discount, later to find out that couldn't because you all wouldnt honor. Rooms smelled moldy.

Friends_and_family Family

2/10

Poor

19 Oct 2025

Jesus

Broken bathroom door, i told them but never fix it

6/10

Pleasant

17 Oct 2025

Mark Eric

The room was clean but there was a odor that I could pin point smelled like mold from AC

Business

10/10

Exceptional

14 Oct 2025

Brian

Clean

8/10

Excellent

14 Oct 2025

Erick

Property could use a refresh. Staff was pleasant.

Leisure Family

8/10

Excellent

13 Oct 2025

Kathleen

Very clean rooms, friendly staff, brekfast was good, and fhe pool perfect. The only thing was our bathroom sink wouldnt get hot, and wouldnt drain, and one of the key card reader wouldnt work. All in all will be staying there every time i travel to altus.

Leisure Partner

8/10

Excellent

12 Oct 2025

Charles

There was no food on Sunday morning for breakfast or hot coffee. We arrived at 9:45

Leisure Family

8/10

Excellent

18 Sep 2025

Julian

Great

10/10

Exceptional

08 Sep 2025

Lawrence

From checking to checkout great place.

Leisure Partner

10/10

Exceptional

31 Aug 2025

Ricki

Diego was very accommodating and helpful throughout the entire stay, we appreciate his hospitality and attention.

Friends_and_family Family

8/10

Excellent

15 Aug 2025

Cathy

Cathy

Our room was clean, however at some point there must have been water damage. The room had a musty smell. Otherwise, it was clean. The breakfast was plentiful and good.

Partner

4/10

Poor

13 Aug 2025

Armando

Bathroom tile was loose and moving every time you walked on it.
room #121

Leisure Partner

6/10

Pleasant

06 Aug 2025

Brianna

The hotel and room wasn’t bad but there was a glob of hair in the shower so it made me question if it was cleaned prior. We had 2 queen sized beds and our almost 2 year old slept with us and it was just uncomfortable. The beds themselves are springy and uncomfortable. Besides those things everything was okay. Our room key kind of did its own thing and only worked half the time.

Friends_and_family Family

10/10

Exceptional

04 Aug 2025

Jane

Great free breakfast/great room

Breakfast was good, clean area, friendly staff, and good variety of hot and cold breakfast items.
Bed was comfortable and room was large.

Partner

10/10

Exceptional

26 Jul 2025

Esperanza

The hotel and staff were great.
Unfortunately choices in restaurants are limited but considering Altus is a small town it's to be expected.
When we return we will stay here again.

10/10

Exceptional

14 Jul 2025

Paul

Great stay

Clean, quiet property

Partner

10/10

Exceptional

07 Jul 2025

Tonya

Best place to stay in Altus

This place was amazing. Located right outside Altus AFB and convenient to everything. The staff, especially Diego, were attentive and professional.

Friends_and_family Family

2/10

Poor

16 Jun 2025

Richard

The property is old and run down, remodel is needed. Need new carpet. Bathroom and furnitures need to be updated. Need new towels.

Friends_and_family Family

10/10

Exceptional

21 May 2025

Verified traveler

Better than most Holiday Inns

Short stay (2 days), the staff was very friendly and the hotel itself was in great condition; some of the bathroom fixtures were old and needed updating, but overall everything was great. I would stay here again.

Friends_and_family Family

8/10

Excellent

18 May 2025

Bobby

Pre made omelets were only fairv in the morning. Fresh scrambled would be better.

Leisure Partner

8/10

Excellent

15 May 2025

Franklin

Staff was average but the hotel was easy accessible

Leisure Partner

10/10

Exceptional

20 Apr 2025

Lilllie

It was easy to find and away from any loud noise.

Leisure Self

8/10

Excellent

20 Apr 2025

Christa

Very easily accessible off the interstate. Property was clean and staff friendly. Room was clean and didnt have that cleaner smell or stale smell.

Leisure Family

10/10

Exceptional

17 Apr 2025

ERIC

Convenient location near Altus AFB and dining options. Helpful staff, comfortable beds, and great breakfast options.

Leisure Family

8/10

Excellent

30 Mar 2025

Casandra

Staff was nice. Check in process was easy and quick.

Leisure Self

2/10

Poor

30 Mar 2025

Mike

When we arrived around midnight, we were told our reservation was not in the system so we had to book at full price, other than that, it was an okay stay

Friends_and_family Family

10/10

Exceptional

30 Mar 2025

Marnie

We have stayed there many times. It’s always comfortable and clean.

Leisure Family

2/10

Poor

04 Mar 2025

Nicola

There were holes in the bathroom wall, severe water damage that was attempted to be covered by paint and mold around the bathtub and a toilet.

The room itself had not been dusted, and there was debris left over from the last guest

Leisure Family

10/10

Exceptional

02 Mar 2025

MICHAEL

Iverall the place was very clean. All the employees we interacted with where very friendly. Would definitely stay here again

Partner

10/10

Exceptional

28 Feb 2025

Jeremy

Our room was far better and more space than we expected.

Leisure Family

6/10

Pleasant

18 Feb 2025

Kevin

The hotel was great. The Expedia experience was terrible!

6/10

Pleasant

28 Jan 2025

Myeshia

Ok

8/10

Excellent

25 Jan 2025

Thomas

Freshly remolded, conveniently located

Leisure Family_with_children

10/10

Exceptional

19 Jan 2025

Tarcila

Even though it needs updated/ remodeled. It was clean , quiet & the staff housekeeping were great!

Pet

6/10

Pleasant

12 Jan 2025

Grant

.

The hotel itself was nice and what was expected. Although, when I checked in I was charged $12 more than the agreed upon price through my hotels.com booking.

Friends_and_family Family

8/10

Excellent

01 Jan 2025

Billie

Room was clean. Shower head leaked and sprayed everywhere. Breakfast was good. Staff for the most part were welcoming.

6/10

Pleasant

28 Dec 2024

Verified traveler

Needs to be refurbished!

I don’t know how old this hotel is, but it’s time for a facelift. We had a large room, a “suite” I suppose, and in that respect it was nice having so much room. However, in my opinion, everything needs to be replaced, from the carpet to the furniture to the shower. I felt like the room and the entire hotel was clean, but it just felt old and neglected.

Partner

8/10

Excellent

01 Dec 2024

Armando

Great service!

Family

10/10

Exceptional

24 Nov 2024

Andy

.

Leisure Friends

6/10

Pleasant

19 Nov 2024

Jeanette

It's not what it used to be.

This hotel was always our go to place in Altus. Sadly, the place is not what it used to be. When asked for an extra blanket I was told \"The didn't wash any\". The rooms were never cleaned during our stay. The trash was taken out one day and the cans were left without a bag in the middle of the floor as you walk in. Glad I didn't trip over it in when we arrived in the dark.

I don't know if it's short staffed or what, but they really need to do better. We don't plan on staying there next time.

Business Family

6/10

Pleasant

11 Nov 2024

Verified traveler

Pleasant stay minus the smell!

The room was large and comfortable. I booked a standard room and it was very spacious. This would be a good room for a family with kids. Honestly probably one of the largest hotel rooms I have stayed in. It was a little out dated, but everything appeared to be clean and did not seem really run down. I noticed a few dents and markings on the walls, but nothing horribly noticeable. My biggest complaint was the smell. The second I walked into the lobby, a fragrant smell about knocked me over. Once I got to the room, it was even worse. The whole room and especially the bedding had a strong chemical smell. I woke up the next morning and felt sick. Once I left, the fresh air was such a relief. I’m sure they overdo the smell because the hotel is located right next to a Bar-S. My overall stay was pleasant. If I stay there again, I may just need to bring an air purifier!

Self

10/10

Exceptional

03 Nov 2024

Enrique

👍

The day was nice room was clean. The breakfast was amazing. They had everything to fill you up for for the morning for sure.

10/10

Exceptional

21 Oct 2024

Jody

Nice Choice in Altus

Very Nice Hotel
We had a 2 Queen Bed Suite - Very Big Room - Beds were very comfortable
Staff was very friendly
Hotel is under construction - Pool was out of service.
Overall we recommend this hotel - it was nice.

6/10

Pleasant

17 Oct 2024

Amanda

Disappointed

I've stayed in this hotel several times and have been very pleased. However, this visit was disappointing. The room had ants and it smelled like dog urine.

Friends_and_family Family

6/10

Pleasant

05 Oct 2024

Traci

Pirate Pool Party Disaster

We were so disappointed. We had booked a room a month ago because of the indoor pool. We raise our grandson and he loves to swim. He was having a pirate party so we bought blowup pirate boats with water cannons, blow up swords, and blow up volleyball net for the pool. We checked in night before party and find out a pipe busted in their pool, so there would be no swimming. We asked if we could rent the conference room, nope it was flooded and closed. Asked if we could use the breakfast area, cause we had 20 kindergarters and their parents coming to the hotel in 14 hours. Nope can't have more than 15 people in there and party would run an hour into breakfast. Then i asked if i went and bought a blow up waterslide could we run a hose from hotel to it and put it outside, nope. Well can we get a refund since we cant have party here? Nope you booked from a 3rd party online so we can't. Soooo we stayed because we truly had no other choice. I will say the room was clean & comfortable. Staff was nice, breakfast was very good, and we tried to make best of it for our grandson. We had to contact every guest and tell them party location had changed and half our guests that rsvp'd didnt end up coming.

Friends_and_family Family

10/10

Exceptional

04 Oct 2024

Brandi

Everything was great!

Leisure Self

8/10

Excellent

23 Jul 2024

Donna

Pool water was cold and no staff could figure out how to fix it.

Friends_and_family Family

10/10

Exceptional

17 Jul 2024

Caleb

Staying here for one night. Check in was fast and easy. Good bed. Powerful shower pressure! Friendly overnight guy at desk.

Business Friends

6/10

Pleasant

23 Jun 2024

Lourdes

Breakfast was good.Lobby and eating area were warm. Treadmills in fitness center did not work.

Leisure Partner

6/10

Pleasant

11 Jun 2024

Lakresha

Stay was decent and breakfast was decent. We did encounter some bug issues in the room and the front desk did respond helpfully and when we contacted the hotel back after our stay they were very helpful.

Leisure Family_with_children

10/10

Exceptional

10 Jun 2024

ROGELIO

Highly reccommendable

6/10

Pleasant

08 Jun 2024

LAurie

They have to find time to repair storm damages.

Hotel was nice, under renovation or repair due to recent storm. Plastic on floors and cardboard lining the elevator. Working (noises) until 9pm, but they have to fix things at some point.

Friends_and_family Family