Name: Holiday Inn Express and Suites Jenks
Address: 150 Aquarium Drive, Jenks, 74037, US

6/10

Pleasant

21 Jul 2026

Garyn

The staff were lovely. The room had some stains, and damaged finishes. The shower was wayyyy too short. I’m 5’8” and it was just barely tall enough for me. My poor husband is 6’4” and he was squatting for his shower. The pool was freezing cold in the middle of summer. The breakfast was pretty good though.

Partner

4/10

Poor

19 Jul 2026

Carla

Was very disappointed the room smelled musty carpet was nasty tile was sticky we had to go get air freshener to help with the smell. Our Kids family stayed there and they had the same problem.

Friends_and_family Family

10/10

Exceptional

18 Jul 2026

Roxanne

My 2 teens & I enjoyed our stay! Just a walk away from the Oklahoma Aquarium (we enjoyed the Shark Night with drones), & I enjoyed driving over the Arkansas River every time we went out. View is nice & refreshing! We enjoyed breakfast every morning! Loved their pancake machine! Oh, and coffee was available 24/7! Our room was great! Clean & spacious & a full-length mirror. Impressed with the bathroom, especially the lighting. Both my daughter & I could put on make-up at the same time.

10/10

Exceptional

18 Jul 2026

Don

Breakfast was great!

Friends

8/10

Excellent

14 Jul 2026

Sharyl

Very clean

Family_with_children

8/10

Excellent

12 Jul 2026

Beverly

Very clean, nice pool.

Family_with_children

8/10

Excellent

11 Jul 2026

Colby

T

10/10

Exceptional

09 Jul 2026

Umesh

Every things

Family

10/10

Exceptional

05 Jul 2026

Megan

We had a wonderful stay. Close to restaurants and the Riverwalk.

Friends_and_family Family

6/10

Pleasant

20 Jun 2026

Crystal

The room was falling apart. Floor tile in bathroom was cracked and sunk in. The carpet was stained and gross, so was the chair. The entire place had a funky smell. Walls were this and could here babies crying and couples fighting.
Positives: Really good breakfast and we had an amazing view of the Arkansas River. We also loved the location.
I highly recommend they remodel the place as it would be excellent to stay there if they just updated all the wore out gross stuff.

Partner

10/10

Exceptional

18 Jun 2026

Woodrow

Great location and friendly helpful staff, clean rooms

Family_with_children

8/10

Excellent

14 Jun 2026

Martin

bathroom was dirty and the room had a very damp smell

Friends_and_family Family

10/10

Exceptional

29 May 2026

Linda

The only thing deficient is the dirt in the corners of the bathroom. Otherwise everthing Else was great. there was a group of young people who ran the halls and were loud the first night we stayed.

2/10

Poor

22 May 2026

rod

Reserved a king room. Given a queen room, room was beside stairs noisy all night. People upstairs children running back and forth until 1 am and back up after 6 am. Called desk no other rooms available. Shower dripped loudly into plastic tub all night. Towels must have been 80 grit. No coffee pot or supplies in room. More like a Motel 6 than a Holiday Inn.

Friends_and_family Family

8/10

Excellent

21 May 2026

Richard

Room was amazing. What a great value. Breakfast was ok. Location was great. Easy walkable and many restaurant close by

Self

10/10

Exceptional

19 May 2026

Ashley

Staff were fantastic and super helpful.

6/10

Pleasant

18 May 2026

Dean

Staff was friendly and the breakfast had a good variety. Bathroom needs updating but was functional.

Self

8/10

Excellent

17 May 2026

Robert

Overall very nice, comfortable bed, very nice breakfast. Room had some wear and tear but everything worked well. Would stay again.

Partner

8/10

Excellent

16 May 2026

Jackquelynne

Great location with walking trails to the casino and outlet mall.

The front desk staff was very friendly and helpful with restaurant recommendations
The bathroom was partially cleaned. Both the tub and toliet needed to be replaced. The cleaning staff were cordial but only one male understood and spoke English while others had to use the phone for interpretation. I am thankful for the workers but waiting for someone to interpret can be difficult when you're on a schedule.

It would be nice to have a few more fruit, boiled eggs, etc. For healthier/Vegan alternatives. I would recommend this hotel for friendliness and professionalism of staff and location for outdoor exercise options and proximity to the airport.

Family

4/10

Poor

16 May 2026

Scott

Room was clean but beds are spring mattresses with few springs and very uncomfortable. Walls and floors are thin so folks walking upstairs really is disturbing. Believe hotel is all wood construction due to the lack of quietness. No fans in bathroom so it is a sauna in the room after showering. No mats for tubs, tubs slick but there was a handle to hold on to. I will not stay here again.

Partner

10/10

Exceptional

11 May 2026

Andrea

It was clean and quiet and the staff was very nice and helpful. The inside pool was clean and felt great. We had a nice restful stay. Would definitely recommend

Partner

10/10

Exceptional

11 May 2026

Virginia

Brandy was such a sweetheart

8/10

Excellent

07 May 2026

Laurie

I was a little put off when I first walked in to check in and the lady at the desk without asking my name to look up my.room told me room is still dirty and it would be 10min. How would she know without my name. Then.people walked in after me.as I was sitting in the lobby waiting and she checked them right in. Another lady ended up coming out to help me. She was very nice and helpful and even moved my room as the 1st one was next to a hard of hearing room and they had their TV up way loud. Breakfast wasn't my cup of tea.

Friends_and_family Family

6/10

Pleasant

06 May 2026

Wendy

The gym is very important to my husband and the equipment was in need of repair.

Partner

8/10

Excellent

05 May 2026

Jessica

Everything was great except the cleanliness of our room. The floors had stains all over and felt sooooo gross. We couldn’t walk a few feet from the bed to the window without the bottom of our feet getting brown. Definitely needs a steam clean.
Otherwise it was great. Bring slippers to walk around the room.

Family_with_children

2/10

Poor

03 May 2026

Teresa

We paid for a room with two queen beds but when we arrived the staff member stated that “he” had tried to figure it out but they didn’t have anymore two bed rooms. Instead of calling us and allowing us to cancel or reimburse us for the extra amount we paid to have two beds it was just an “oh well” deal with it. There were 4 of us including our oldest daughter who is 23 weeks pregnant. It was a last minute booking due to a death in our family so we were already worn thin and then this was not a place of rest and recharging for the traveling we needed to do the next day. I asked for a roll away bed and we were given the most disgusting roll away bed I have ever seen. The lady at the front desk was the only nice thing about the hotel. She brought us the extra sheets and blankets we requested. The room itself smelled horrible and musty/damp. The carpet was filthy. The shower looked like it hadn’t been cleaned in months. It was an all around awful experience to add to the sadness we were already feeling with traveling for a funeral.

Friends_and_family Family

2/10

Poor

03 May 2026

Joseph

Staff was great. Hotel was dirty, dingy and dated.
Reserved and paid for 2 queen beds and received a king bed with pullout couch. That was not comfortable.

Family_with_children

8/10

Excellent

02 May 2026

Bryan

Great place. Will stay here again

Partner

6/10

Pleasant

29 Apr 2026

jeremy

A little run down for a holiday inn express. A few broken items in the room that need attention.

10/10

Exceptional

27 Apr 2026

Carolyn

Liked the clean room and breakfast variety of food like meat, egg and lighter foods offered. Location was great in Jenks. Near to attractions, shopping and restaurants

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

David

Nice property clean room happy helpful staff

Partner

4/10

Poor

24 Apr 2026

Shane

Pool \"closed for the season\"?! You mean Spring & Summer? T.V. did not work 1st night. Not enough towels for 4 guests. These rooms did not come with a microwave or coffee maker. Water park in town permanently shut down, The Plex facility permanently closed. For a Hotel with -by Hilton I expected more for the money spent. Breakfast wast nice, parking is ok if you check in early, otherwise good luck. Room was clean. Staff were above average. If you must stay in Wichita Falls, you could find something just as nice or better for less. Definitely shop around 1st and very all amenities are available.

Family_with_children

4/10

Poor

21 Apr 2026

Ralph

Many positives but one deal killer. Both the 2nd and 3rd evenings we returned to find the door unlocked and not latched. The door did not latch when left to close by itself, we found that you have to pull it shut manually to get it to latch/lock. We informed the front desk the first night and emphasized how important it was to us to know that our room is locked.

I think the housekeeping staff does not realize this latching issue so it wasn’t latched closed when they finished. This is partially a maintenance issue - hopefully this is not a problem with all their doors. But nevertheless the staff should be advised that they need to ensure doors are locked when they are done.

Despite many positives we will not be staying there in the future due to this issue.

Family

4/10

Poor

20 Apr 2026

Anet

Honestly I would not recommend this hotel. For the price you pay you would be better off staying elsewhere in a nicer hotel. I didn’t necessarily have a bad experience but this hotel is definitely old and needs to be updated.

Friends_and_family Family

6/10

Pleasant

19 Apr 2026

Linette

The hotel had a strong unpleasant odor as soon as I walked in, and the elevator was no better. It immediately made me question the overall cleanliness of the place. The rooms are noticeably outdated and run down. On the positive side, I didn't see any bugs and the bedding appeared clean — so there's that, at least.

Family_with_children

10/10

Exceptional

17 Apr 2026

Vivian

Shower gel container provided was empty. We didnt eat breakfast. Floor carpeting needed cleaning.
The hotel staff was professional at check-in and checkout.

10/10

Exceptional

17 Apr 2026

Sarah

The breakfast was excellent. The hotel was very clean. The staff were wonderful. This is a great location near the shops and restaurants at the RiverWalk and right next to the aquarium.

Family_with_children

10/10

Exceptional

16 Apr 2026

Jennifer

I’ve stayed in this hotel probably 5 times now and always have a good experience. Each room is about the same but specifically this time I thought the room wasn’t quite as clean as my previous stays. Also, this specific room’s hairdryer was covered in some greasy substance, the toilet tank looked like it was going to fall off the toilet, there was no exhaust in the bathroom so after multiple people showered there were puddles of water sitting everywhere. With that being said, the front desk receptionist was extremely nice, the pool was clean, the breakfast was better this stay than anytime before. So even with some things that were subpar, I would go back!

6/10

Pleasant

14 Apr 2026

Patricia

It was ok

8/10

Excellent

14 Apr 2026

Steve

Breakfast was good, staff was nice and property was clean

Partner

6/10

Pleasant

13 Apr 2026

Amber

Had a cricket in the room chirping all night. Not the nicest holiday inn express. No blow dryer in the room and that did t have another to replace. No help at the front desk.

10/10

Exceptional

10 Apr 2026

Kathleen

I love the location.. Staff is always friendly rooms are always clean. It's like my home away from home

6/10

Pleasant

08 Apr 2026

Charlotte

1st floor

10/10

Exceptional

07 Apr 2026

Lime

Great place to stay

Friends_and_family Family

8/10

Excellent

04 Apr 2026

Sharon

coffeemachine was not good and was very slow

Family_with_children

10/10

Exceptional

29 Mar 2026

Deena

Very clean! Guest services was alway very nice ans helpful. Would definitely visit here again.

Partner

10/10

Exceptional

25 Mar 2026

Patsy

Clean room

Friends_and_family Family

10/10

Exceptional

25 Mar 2026

Rosa

The rooms were clean. We had a glitch with the tv remotes. It was fixed promptly. We had a delightful experience!

Family_with_children

10/10

Exceptional

24 Mar 2026

Rhonda

Pool initially wasn't available due to maintenance but we were given additional swim time later that evening to make up for this.
room was clean.
breakfast was good.
staff was EXCELLENT-in particular the lady in afternoon/night shift she was personable and a joy to deal with.

Family_with_children

10/10

Exceptional

21 Mar 2026

Terre

Clean room & very nice staff. We were there visiting family so didn’t use any amenities.
Breakfast was not a consideration!!! Horrid!!

Partner

8/10

Excellent

20 Mar 2026

Kathryn

Staff were lovely.

4/10

Poor

19 Mar 2026

Michelle

Our bedding was dirty, the bed frames were broken, the shower was great but there was there was only scolding or attic water. Very thin walls.

4/10

Poor

19 Mar 2026

Kelsey Renee

There must have been a water leak above our room. When the guests in the room above us turned on the shower, their water dripped down into our shower.

4/10

Poor

18 Mar 2026

Melanie

One of our beds was a sofa bed and it literally fell through. No one was able to use it. When I went to the desk they said they are a new owner and are still going through everything. Stayed here because of the indoor pool. Not working. Trash everywhere and never dumped. Went to breakfast. No fruit, yogurt, juice and the coffee machine stopped working. The worst hotel ever! Since I made the reservation through Expedia they said I had to contact you for a refund.

8/10

Excellent

17 Mar 2026

Ralph

Major stuff like cleanliness and food just fine. A few items kept this from being 5 star review though.

We had a 4 night stay. The bed was not made after either of our first 2 nights. We don’t need sheets changed but it would have been nice to have a made bed to come back to after a long day. 2nd day only left us 1 bath towel for 2 people. Next night we got 3 bath towels but only 1 set of hand towel/wash cloth.

Neither room key worked the second night. Had to go back down from the 4th floor to get them reset. They worked fine for the next 3 days.

Partner

8/10

Excellent

15 Mar 2026

Amber

Pool was clean, breakfast was fresh

Friends_and_family Family

10/10

Exceptional

07 Mar 2026

clayton

Jenks is a nice town with plenty to do.

Friends_and_family Family

8/10

Excellent

28 Feb 2026

Teresa

Yes

Self

6/10

Pleasant

27 Feb 2026

Mark

Breakfast was lacking. Never seen an IHG with nothing to eat.

Self

8/10

Excellent

22 Feb 2026

Melissa

Clean, needs some updating. Overall for the price it was a good stay! Close to shopping and dining.

Partner

4/10

Poor

21 Feb 2026

Karen

They didn’t make our beds or provide toilet paper or clean towels any night of the three we stayed there. I complained the first night and it not got worse

10/10

Exceptional

21 Feb 2026

Kendra

Clean, affordable, easy check in, great coffee!

10/10

Exceptional

18 Feb 2026

Ger

Great location near the outlet

Family_with_children

8/10

Excellent

16 Feb 2026

Daniel

We loved the location. We took the river walk to the Water Front Crossing. There are several great places to eat very close. It is easy in and out but not a high traffic street. The people were very nice.

Leisure Partner

10/10

Exceptional

16 Feb 2026

Holly

Clean, easy access, local restaurants are good, close to aquarium for families

2/10

Poor

07 Feb 2026

Jonkitta

The refrigerators did not stay cold enough to keep my son‘s breastmilk cold so I had to go to a different hotel

10/10

Exceptional

06 Feb 2026

Kathy

All of the above

Business Family

4/10

Poor

05 Feb 2026

Judy

The first room I liked it had a big TV but it didn’t work so they made me across the hall. The pool wasn’t open because the heater was out but Expedia never said nothing about that. It was already freezing cold didn’t wanna make the trip but nobody was going to give me my money back even with insurance.

10/10

Exceptional

01 Feb 2026

Edward

I couldn’t find anything, wrong in any way with this little hotel on the river, they run a spotless ship

Business Self

4/10

Poor

01 Feb 2026

Ryan

Wires coming out from behind the tv, bathtub had a large crack in it, hardly any lighting, paint job in the room looked sloppy, ice bucked was cracked and repaired with duct tape, mini fridge was wobbly, pool was closed for maintenance and at one point our water was turned off. Only thing good about the stay was the bed.

Partner

10/10

Exceptional

23 Jan 2026

David

Staff courteous and room and hotel clean and nice. Great centralized location for what we did while in Tulsa.

10/10

Exceptional

21 Jan 2026

Trey

-

Business

8/10

Excellent

21 Jan 2026

Shawn Compton

The room was clean and the bed was comfortable. You can’t ask for too much more than that. Be aware there’s $100 deposit.

6/10

Pleasant

17 Jan 2026

Joanne

Floor tile was coming up in bathroom. Not the cleanest hotel I have been in

Friends_and_family Family

10/10

Exceptional

07 Jan 2026

David

Clean room and great staff to greet me when I got in and to say goodbye when I checked out.

Business Self

10/10

Exceptional

06 Jan 2026

Charlotte

Clean room, good breakfast.

Business_and_leisure Family

2/10

Poor

06 Jan 2026

Adam

Terrible front desk staff, worst experience I’ve had at a hotel and i spend 100+ days a year in a hotel. Waited for 30 mins for desk staff, wife had to go find them in the break room. Then told us we couldn’t check in till 3. Once we checked in, found that the pool was out of service, but no updates on their website. Booked this hotel due to their being a pool for the kids. We came down the next morning to ask a question, and the lady said “ohh, you’re still here”. Like where would we have gone over night. The next day i asked the same lady at the desk if they sold alcohol, and was told no that i can go to Walmart. No kidding, that wasn’t the question. Then proceed to tell me she doesn’t approve of people drinking alcohol as it changes them. Once again, didn’t ask your opinion, just a yes or no would have worked. 100% will not stay at this hotel again and won’t recommend. Would rather stay at a motel 6.

Leisure Family

8/10

Excellent

04 Jan 2026

Melissa

The carpet was worn, and there were dirty marks on the walls, along with stains on the shower curtain and lamp shades. The bed and towel linens were great. However, the tub had some kind of dark buildup on the top of the shower wall and yellow stains on the tub floor. The breakfast was great, and the staff were friendly. Although the pool was closed, this was not mentioned or posted on the website. It would have been nice to know ahead of time, since we were in town for a basketball tournament and had kids who were looking forward to swimming, only to find out the pool had been closed by the health department.

8/10

Excellent

01 Jan 2026

Tina

Comfortable, clean rooms. Staff was excellent, greeted us each time we passed lobby.

Leisure Family

10/10

Exceptional

01 Jan 2026

William

Very comfortable and quiet!
Very clean!
Plan on staying again next time we are in Tulsa area!

Partner

4/10

Poor

01 Jan 2026

Gabriela

Don’t stay in room 209. U can hear the elevator and the workers downstairs. It was terrible choice for my baby and I.

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

Robert

Always friendly staff there.

Business Self

10/10

Exceptional

27 Dec 2025

Robert

It’s Tulsa …
And close to my family in Jenks

Business_and_leisure Self

10/10

Exceptional

27 Dec 2025

Sherrilyn

Check in was great!! Michelle provided excellent service and was very helpful. She was wonderful.

Friends_and_family Family

8/10

Excellent

26 Dec 2025

Venessa

Nice area. The lady at the front desk was super nice! Hot cocoa complete with marshmallows complimentary was nice! Room spacious & beds comfy!!

Friends_and_family Family

10/10

Exceptional

25 Dec 2025

Michael

This is an excellent choice of lodging. The facility was beautiful, clean, and in excellent condition. The staff was professional, courteous, and helpful. The room was spacious, clean, and comfortable...and the breakfast was fabulous! This is THE GO-TO PLACE in the Tulsa area. We will undoubtedly stay there in the future!

Friends_and_family Family

4/10

Poor

24 Dec 2025

Amanda

Lack of communication of the amenities being available at check in was false said pool was open when I checked in only to go look at it be out of order and the staff giggle as I walked back into the lobby

10/10

Exceptional

23 Dec 2025

Tim

Clean, comfortable room.

Leisure Family

2/10

Poor

22 Dec 2025

Lori

The room was not ready when wr got there for a 3 pm checkin. The front desk receptionist was rude and condescending. When we came back hours later. We checked into our room. But left to have dinner. I told her the bathroom floor was dirty and not been cleaned. I asked her if she had a broom and a dustpan. She said she was not sure if they had one. Then she proceeded to try and give us room keys for a different room. I said we dont need a different room. The floor just needs cleaned. We left and came back. She said she needed to come see the room to see the condition of the bathroom so she could take a picture to send to the manager. She gave me the broom and dustpan. We were unable to get into the room. She changed the keys earlier...and pretended she didnt.she left and went downstairs. I went downstairs after waiting 10 minutes for her to return with the correct keys. She was at the desk and asked me what i needed. Then asked if i broight fown the broom and dust pan. I asked her how that would be possible if she had locked us out.At this point i felt as though she was causing issues on purpose. The guy gave me new room keys. And i went to sweep. I brought down the dustoan filled wjth dirt to show the worker. I am requesting that a discount be given or comped. My son was very upset and so was i. This should have been a good rxperexperience. If that worker is unhappy with her job she needs to change jobs. Not make it difficult for people trying to have a vacation.

Leisure Family

4/10

Poor

19 Dec 2025

Angela

I’m a single mom with 2 kids. I planned to stay for here for the pool. Before I checked in we asked if the pool was working and was told yes. I laid my kids down for a 2 hour nap and we got to check the pool. When we did there was an out of order sign on it. Highly disappointed.

Leisure Family

2/10

Poor

18 Dec 2025

Gabriella

Our rooms toilet never flushed from the moment we got there. We asked the front desk to look at it and they brought a plunger. When that didnt work they said \"sorry\" and gave us the plunger then left. Of course, my son got the flu and we had to run to the lobby bathroom so he could throw up. Awful!!!

Friends_and_family Family

2/10

Poor

14 Dec 2025

Frank

Room was terrible shape. It was “clean” not my clean.

Business

8/10

Excellent

12 Dec 2025

Susan R.

Was good except across our room kids going in out rooms other than that was fine

Leisure Family

10/10

Exceptional

10 Dec 2025

Rachael

Staff was very friendly and accomadating

10/10

Exceptional

08 Dec 2025

Aliss

Breakfast nutritional, clean room, friendly staff, close to event for easy transportation.

Leisure Family

8/10

Excellent

05 Dec 2025

stanley

Clean, good breakfast

10/10

Exceptional

01 Dec 2025

Nancy

Very clean, polite staff, breakfast was good. Lost my oldest daughter that week that we stayed there. Very caring desk help. Hot chocolate was delicious too. Thank you so much.

Leisure Family

6/10

Pleasant

29 Nov 2025

Donald

Definitely not a Holiday Inn Express experience we are used to. First room assigned (3rd floor) had a mildew/moldy smell and when going to pull out the pull out couch discovered the entire way across under cushions was moldy. Asked for another room and was assigned another moldy/mildew smelling room, but did not find any mold, so for our short stay we dealt with it. However, the additional bedding for the hide-a-bed had cookie/chocolate smeared on the comforter and clearly hadn’t been replaced from the last guest. We asked for new linens. Bathroom door did not latch because the door jam’s latch plate had been placed with cardboard and screws as a temporary fix and kept falling off when you open/shut the door. Breakfast was good, seating was hard to come by. Lobby/hallways didn’t smell mildewy, so must just be the rooms. Lots of “updating” was attempted but the patches of different shades of blue/ rusty shelving/loose bathroom tiles make it evident it was neglected until recently. Pool was cold, the pool room windows are opened every time we walked by; probably to ventilate as it was way over chlorinated. Great location, but would not stay here again even if in the $75/night range. The hot cocoa and cookies at front desk were a nice touch.

Leisure Family

6/10

Pleasant

29 Nov 2025

David T

The beds were advertised as queen, the were more like a bigger version of a full , mattress appeared to be old as they were very soft and not hard .

Now with that said it’s a very nice place , check in was smooth , nice staff , and considering it was a holiday weekend and a lot of people there they did manage to make sure there breakfast did not run out of items .
Overall a good stay except for the mattresses .

Friends_and_family Family

10/10

Exceptional

29 Nov 2025

Lourdes

Clean, warm, quiet. The staff was very polite. The breakfast was better than most these days. The eggs could have been warmer. That is a small suggestion to make a good experiance even better.

Leisure Partner