Name: Holiday Inn Hotel and Suites Tulsa South
Address: 10020 East 81St Street, Tulsa, 74133, US

2/10

Poor

20 Jul 2026

Stacy

After traveling all day with my daughter and autistic 6 year old grandson to get to this hotel for a visit with my 35 yo son’s widow on the one year anniversary of his death, I was met with staff that was not helpful in getting us into our room at 11:45pm. Due to a reservation problem the room had not been charged properly and since we had traveled all day my debit card limit had been met. I had cash to pay for the room but that was not accepted. When did establishments stop accepting cash?? The front desk lady treated me as hostile and offered no help in coming up with a solution. The entire time my grandson was asking to please be allowed to go to bed. I had my concerns about ever staying at another Holiday Inn Express as this is not the first one that I have had problems at. Travelers beware.

Family_with_children

10/10

Exceptional

19 Jul 2026

DeCarra

The front desk was so welcoming. My check in was fast but still gave me a full scope of what was available amenities wise. The room was immaculate

Partner

6/10

Pleasant

16 Jul 2026

Derek

1 elevator was broken making it take forever to get to our floor and it was very busy and pool overcrowded and they ran out of clean towels

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Michael

A

Self

10/10

Exceptional

10 Jul 2026

Charles

Room was very clean and comfortable. Lobby was clean and maintained well.

Self

10/10

Exceptional

09 Jul 2026

Mark

Great stay.

Partner

10/10

Exceptional

09 Jul 2026

Candace

Loved the breakfast and clean place

Family_with_children

8/10

Excellent

26 Jun 2026

Margaret

Larger clean room. Comfortable bed.

Friends

6/10

Pleasant

26 Jun 2026

Patrick

The only issue was that when it rained the window leaked in the room

Family_with_children

10/10

Exceptional

26 Jun 2026

Cassandra

Great stay

Family_with_children

10/10

Exceptional

21 Jun 2026

Zayne

Clean room, great breakfast very convenient

Family_with_children

8/10

Excellent

18 Jun 2026

Terance

Great hotel. The only complaint was that the water pressure was low which made showering difficult.

Partner

10/10

Exceptional

18 Jun 2026

Stephen

Great hotel, very friendly staff. It was handy having a restaurant on property. Everything was very clean. Some hotels have a very strong odor of cleaning chemicals, this one smelled good but not over-done. Overall a very good experience. I will be back when I visit Broken Arrow.

Self

4/10

Poor

01 Jun 2026

Janice

The 1st room we had to wait for the maintenance man came and tried to fix. After standing in the heat (they said the AC was broke) for 30 minutes the room couldn't be open so he went and got keys for a another room. Then on Saturday morning my husband went to make coffee and the coffee machine didn't work so I called down and they said the housekeeping would replace it and they said the maintenance man would but we had to go so he got his coffee in the lobby which was cold.

Partner

10/10

Exceptional

31 May 2026

Jannetta

I loved my stay was a issue with my bathroom however they moved me to another room quickly and staff was amazing

Partner

8/10

Excellent

29 May 2026

Matthew

Cheap and clean

Self

6/10

Pleasant

29 May 2026

Dannon

The shower and bath water were not hot no matter what time a day we tried to take one.

Friends_and_family Family

8/10

Excellent

27 May 2026

Karen

Yes

Partner

10/10

Exceptional

19 May 2026

Kennetha

Fresh breakfast, friendly staff and our room was awesome.

Friends_and_family Family

10/10

Exceptional

13 May 2026

Manford

Shouldn't charge for breakfast

Family_with_children

8/10

Excellent

10 May 2026

Pamela

Roomy suite. Helpful staff and enjoyable visit.
Was not initially aware that breakfast was not included in the cost of our stay.

Partner

6/10

Pleasant

03 May 2026

Lynndsay

Front desk worker was nice and helpful. Housekeeping was no good, our blanket on the bed had dried blood on the top of it. I was given a replacement, but had to go downstairs and grab it myself, and they didn’t have extra covers. It was noted on the registration that there were four guests, which our room slept… but we only were given two towels. The shampoo and body wash bottles in our shower were bone dry, the couch bed had crumbs EVERYWHERE, and the extra sheets for it looked like they had been through it. No towels available in the pool area. I only saw one worker the entire weekend and it was SO busy. Also, the ceiling above (and I’m assuming below) the ice machines were not okay, stained and peeling from leaks. Overall disappointing, but not the worst hotel I’ve ever stayed in.

Friends_and_family Friends

10/10

Exceptional

03 May 2026

Richard Lance

The entire staff from the front desk, restaurant and housekeeping were very friendly and greeted everyone.

Self

10/10

Exceptional

24 Apr 2026

Sean

The attached bar/restaurant was fantastic and the staff were very accommodating!

Family_with_children

8/10

Excellent

24 Apr 2026

Monserrate

It was good the only thing was the air conditioner made a bit of noise of place at 73 Tks

Friends_and_family Family

10/10

Exceptional

09 Apr 2026

Charles

Staff was amazing. Wished we could have used the pool and hot tub but it was VERY busy.

Partner

4/10

Poor

05 Apr 2026

Christopher

The room was ok. Couldn’t get the cleaning ladies to actually clean. There was a language barrier but the wouldn’t even get the dirty towels or trash. One elevator was broke down the entire stay. Overall this place needs to be cleaned and renovated. Even the lid to to toilet tank was not the correct one.

Friends_and_family Family

8/10

Excellent

02 Apr 2026

Christina

Clean room, friendly staff

Partner

10/10

Exceptional

28 Mar 2026

Brenda

Loved the heated pool and hot tub! The rooms were quiet and easy to control the temperature. Everything was clean. The staff was friendly and efficient. Only issue we had was that we had to ask for pool towels which they immediately supplied. We have visited here twice in the last month.

6/10

Pleasant

28 Mar 2026

Amanda

Room was nice. Waited hours to get in the pool or the hot tub due to there being a cheer competition. Paid for the breakfast and didn’t eat it because the lady working in the dining room was very rude. Yelling at my daughter in law about a food voucher that I was trying to hand her. Check in was okay besides the front desk lady was a little rude but I think it’s because of all the kids that were every where.

Friends_and_family Family

6/10

Pleasant

26 Mar 2026

Greg

Only one elevator worked. Everything was very clean, however. And it was great not to have a perfume or strong cleaner smell throughout the hotel. Kleenex container ran out and was never refilled. Wish the hotel would have offered complimentary breakfast.

2/10

Poor

22 Mar 2026

Daxton

Stains on the bed, no hot water the entire time we were there. Staff literally told me the owner was too cheap to fix anything so they are running on 2 out of 5 hot water heaters and apparently it's been that way for months. Terrible staff, they were so unhelpful and acted like they didn't care at all.

Family_with_children

10/10

Exceptional

22 Mar 2026

Norman

We are glad we chose this hotel. The staff were friendly. The hotel was located near all the attractions we wanted to visit, it was in close proximity to several dining and shopping choices, the room was very spacious and accommodating, the pool and hot tub were very appreciated, and the breakfast was not just a day old donut, it was a full course meal and enjoyed by all of us. We will definitely make this our go to hotel in our future adventurers.

Family_with_children

4/10

Poor

22 Mar 2026

amber

We had no towels for bathing or pool! Water was cold in the shower! But the customer service was great! It was clean as well.

Family_with_children

6/10

Pleasant

22 Mar 2026

Erica

I didnt like that only one elevator worked. It was very busy and there were no towels in the pool area. Someone kept opening the door ( by the pool ) which let in a bunch of bugs. It was just not the greatest experience.

Friends_and_family Family

4/10

Poor

22 Mar 2026

Nick

No towels in the room. They only had 1 clean towel available at 8pm. No hot water.

6/10

Pleasant

21 Mar 2026

Melissa

Suite with king bed and pull out couch worked well for our family. Didn’t know breakfast was not included in my rate at booking. Staff did not alert me at check-in that breakfast was an additional charge.
Only 1 elevator worked, wet floors because of pool traffic, no pool towels available, pool was ok, the water was warm 1 night and hot the next night. Not very comfortable when it was hot outside.

Family_with_children

4/10

Poor

21 Mar 2026

John

The pool was dirty the hot tub jets didn’t work the AC unit in the room was so loud that we couldn’t sleep with it on the shower was tiny with no hot water the toilet didn’t work the elevators were disgusting the restaurant was closed the entire time we were there I really hope they can find a GM that will fix this hotel.

Friends_and_family Family

4/10

Poor

20 Mar 2026

Rochell

The room was big and spacious but my hot water didn’t work, they came to clean my room at bad timing, I’m use to the free breakfast but there was a charge

Partner

4/10

Poor

17 Mar 2026

Alyssa

The linens were stained and dirty, the carpet and the room all together did not have a cleanly feeling to it. The pool was not clear and the overall look of the outside landscaping was terrible.

Friends_and_family Family

8/10

Excellent

15 Mar 2026

Miranda

Kitchen and housekeeper staff were rude, but front desk and the bartender where very nice. I will definitely be booking again.

Family

8/10

Excellent

15 Mar 2026

Keri

Great pool and hot tub. There was a shortage of towels, pool and room. Receptionist staff were not always available and had to wait 5-10 minutes for staff to show up.

6/10

Pleasant

08 Mar 2026

Aswanth

The place is okay. One elevator was not working. Bathroom fixtures need to be updated. Shower water was not hot enough. Someone was super drunk and was noisy.

Family_with_children

10/10

Exceptional

08 Mar 2026

Rebecca

Housekeeping was delightful and very attentive

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Rebecca

Breakfast was great!! Pool area was wonderful for all ages

Friends_and_family Family

4/10

Poor

06 Mar 2026

Pete

The workers were great and room was clean, but there wasn’t any hot water. Coming back to shower, relax and rest but hated that me and my kids had to take cold showers that night. No I didn’t call the front desk because we were already tired and didn’t want to have to deal with excuses and possibly moving to another room.

Friends_and_family Family

10/10

Exceptional

06 Mar 2026

Tracy Allen

Close everything you may need. Quiet clean and comfortable.

If anything the elevators were a bit slow.

Self

8/10

Excellent

05 Mar 2026

Shawn

Would have loved to have the internet work but the staff was unable to provide a solution. Hot water wasn’t great and the a/c was extremely loud, and didn’t work through the whole room

Family_with_children

10/10

Exceptional

04 Mar 2026

Brenda

The room was clean, set to a comfortable temperature, and well made. The beds were very comfortable. The heated pool and the hot tub were clean and very accessible. I plan on staying here again when I am in town.

Family

4/10

Poor

02 Mar 2026

Francisco

Didn't get the type of room reserved, had kids running through hallway and knocking on doors people outside front door smoking Marijuana.

6/10

Pleasant

28 Feb 2026

Stephanie

The AC only cooled the separate room, so it ran constantly while the other room was still hot

Friends_and_family Family

10/10

Exceptional

27 Feb 2026

Barbara C

Friendliest

6/10

Pleasant

26 Feb 2026

Janeen

The main thing I look forward to besides the clean room is a hot shower and are comfortable bed. The first day the maids never came to our room. The second day they came around 4 o’clock, but one of my family members was taking a nap. The third day was the only day that they serviced our room. The beds could’ve been more comfortable. The main thing that I was upset about was not having any hot water. The water was barely warm and when I said something at the front desk, they said they were working off one boiler. To me that’s something I’m necessity that should’ve been fixed right away. There are no excuses. The Jacuzzi was wonderful, and the one woman at the front desk was extra friendly and helpful. The staff at the breakfast area were amazing. Except for this one lady who was cooking. I had asked for hot water since it was out and she said OK. She wants to get it and said that the water comes out extremely slow, but she got it. It ran out again and my sister-in-law asked for some and she said in a rude tone I’ll do it when I get to it. Basically, meaning that she was too busy and it would take too long for her to do it. There was another woman who was cleaning up, who did not speak English, but she wants up getting it. The breakfast was great a nice variety and the food was replenished promptly. Check-in was easy. It was a convenient location. If I was ever to stay there again, I would definitely ask if they’re hot water was working before I decided to.

Family

8/10

Excellent

24 Feb 2026

Angela

Our room was clean but the pool area had trash left there all day! The water pressure in our shower was very low.

Friends_and_family Family

10/10

Exceptional

22 Feb 2026

Stephanie

Everything was great!

Family_with_children

10/10

Exceptional

16 Feb 2026

barbara

Clean room,front desk were polite, best jacuzzi...

Friends_and_family Family

4/10

Poor

15 Feb 2026

Christopher

Only one elevator working with a sold out hotel. Kids ruled the place running up and down the halls. Could not use the pool due to it being filled with kids running around everywhere tracking water all over the lobby amd the one working elevator. Really screwed the night. Valentine's night

Partner

10/10

Exceptional

14 Feb 2026

Nikisha

Staff was great! Breakfast was too!

4/10

Poor

02 Feb 2026

Michael Gregory

The hotel and my room had multiple problems. I brought it up to the staff and tbey didn't do anything about it. One of the elevators was broken and waiting for the elevator took forever. Was told by another person staying that it had been like that for a week. Hot water was hit and miss, was told thats normal. Shower curtains that didn't keep the water off the floor, un replaced coffee for the coffee maker. Only one roll of tp, ran out of soap mid shower, randomly running toilet, the jacuzzi pumped cold water when running. Shower faucet felt like it was gonna fall off. Room not cleaned regularly. Door card lock that worked sometimes. I stayed for 6 days. I gave up contacting staff after a while.

Leisure Self

6/10

Pleasant

26 Jan 2026

danny

The room was nice and it was good size. The only problem I had was I seen a few roaches in the room. I almost was going to ask for a refund, but I was to tired to try and find another hotel. The other thing is the ice maker didn't work.

8/10

Excellent

19 Jan 2026

Richard

Very hospitable and helpful

Leisure Partner

10/10

Exceptional

18 Jan 2026

Arlan

Yes great place to stay

Partner

6/10

Pleasant

13 Jan 2026

Dionne

The Breakfast was good Hottub was out of order.

Leisure Family

10/10

Exceptional

12 Jan 2026

Anna

Amazing experience at this hotel!! The people are friendly, the room was great, the pool was relaxing, and this hotel’s breakfast tasted delicious!! I love that they had food and drinks that I could eat! They had people with health issues, food allergies and food related health issues in mind with accommodations!! My family and I definitely will be back to stay again!!

Business

10/10

Exceptional

11 Jan 2026

Regina

Great staff, clean facility, good location.

Business Self

10/10

Exceptional

03 Jan 2026

Matthew

M

10/10

Exceptional

01 Jan 2026

Levi

This was a last minute booking. The service was outstanding by the desk team!!

Friends_and_family Family

10/10

Exceptional

31 Dec 2025

April

EXCELLENT customer service. Prior to checkin, Natasha at front Desk let me know pool/hot tub were down. Then proceeded to help me find sister properties in area offering those amenities. Advised Expedia of issue, and offered to cancel or transfer reservation (Expedia declined😤) She was so gracious and helpful that we ultimately stayed there. Great IHG experience. Expedia, not so much.

6/10

Pleasant

29 Dec 2025

Verified traveler

The first room didn’t have hot water, had to move rooms. Then the pool and hot tub were out of service. Friendly service but overall will not return to the property

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

Cindy

The hotel and room were very clean. The room size was adequate for our needs, we had a standard room. The beds were comfortable and all of us slept well. We did not hear any doors opening or closing, nor people talking so the rooms are well sound proofed. The staff was very kind and helpful. The only disappointment was the pool was not available for use due to maintenance. We were there on a weekend so we thought the indoor pool would be nice to use. If that is important to you I would call the hotel to make sure it is open. We did not mind since we were meeting family. We did not eat at the restaurant. It was reasonably priced and we would stay there again.

Leisure Family

6/10

Pleasant

28 Dec 2025

Rebecca

The pool & hot tub was closed during our entire stay. We were not happy.

Friends_and_family Family

6/10

Pleasant

28 Dec 2025

Brent

It was good, couch had some stains. Staff was friendly, and Phones in the room didnt work.

Leisure Partner

10/10

Exceptional

25 Dec 2025

Tina

Everything was great, clean, quiet, handy, and not expensive.

Leisure Friends

8/10

Excellent

22 Dec 2025

JESSICA

Room was clean. Sofa was little itchy. Toilet seat was broken and moved when you sat on it. Breakfast was excellent. Staff was very polite, helpful and friendly. Missed the cookies because I checked in early. Sad cause the pool was under construction.

Partner

10/10

Exceptional

14 Dec 2025

George

Great hotel. Room was very clean. Would definitely recommend staying here

Friends_and_family Friends

10/10

Exceptional

14 Dec 2025

Joe

Clean rooms and friendly staff

Business_and_leisure Family

10/10

Exceptional

07 Dec 2025

Chip

Friendly staff.

Self

2/10

Poor

07 Dec 2025

Crystal

I reserved this hotel for the swimming pool. It was not working due to maintenance. Also the tv wasn’t working and didn’t allow us to watch anything.

Leisure Family

10/10

Exceptional

05 Dec 2025

Erica

My bed had blood on the sheets I had to change and the previous people urinated in the chair in the corner and I had bugs in my room.

Friends_and_family Family

4/10

Poor

04 Dec 2025

Deanne

The indoor pool was under construction and unable to be used (this is one of the only reasons we booked this hotel and it wasn't noted anywhere in the booking description). There was no hot water at all...none. Could not take a shower. Lady at the front desk was rude upon check-in. She was annoyed and said in a rude tone, \"I hope your room is ready because you're early.\" We arrived at 2:55 and check-in was at 3.

Friends_and_family Family

10/10

Exceptional

30 Nov 2025

Mary

The room was perfect! What really stood out to me was the staff, in particular Natasha at the front desk was so nice super accommodating to me and my family. We booked here cause of the pool, and it ended up being closed, she helped me find another local hotel that allowed me and my kiddos to swim! She even gave us a breakfast voucher, and free drink! The most accommodating hotel we have ever stayed at and we travel a lot.

Leisure Family_with_children

8/10

Excellent

24 Nov 2025

Janine

The room was clean but we were missing washcloths and cups for coffee.
The room phone did not work and therefore very difficult to contact the front desk. Hotel number went to nationwide reservations.

Leisure Family

6/10

Pleasant

17 Nov 2025

Carrie

We stayed here for a soccer tournament for 2 nights. Of the 7 showers taken between 4 people over the the say, the water was lukewarm for all of them.

10/10

Exceptional

17 Nov 2025

Jacquelyn

Clean rooms and common areas. Staff was great and personable. Really nice Hotel! If I am ever in Oaklahoma again, I will definitely be staying there again.

Friends_and_family Family

4/10

Poor

11 Nov 2025

Stacie

First, I wasn't aware I'd have to pay any kind of deposit after paying all fees. Not that it was a problem, it was just unexpected. Secondly, the main reason I chose this particular hotel was the indoor pool and hot tub. Upon arriving, I was told they were not accessible due to repairs being made. Huge let down. Thirdly, I chose a room with a seating area. When opening the door, it was hard to ignore the very obvious six inch stain on the love seat that I can only describe as being a result of a particular adult 'activity'. I attempted to just turn the cushion over, but the stain continued to the other side. I would not choose to stay at this hotel again nor recommend to anyone.

Leisure Self

6/10

Pleasant

03 Nov 2025

Rhonda

They have no pool or hot tub working. It has been under construction for several months.

Friends_and_family Family

2/10

Poor

01 Nov 2025

Annette

Pool was closed and has been for a year.

10/10

Exceptional

27 Oct 2025

Tyler

Overall a great hotel! Would definitely stay here again!

Family_with_children

8/10

Excellent

27 Oct 2025

Cristi

Medical trip

The pool and hot tub were closed down. The one amenity we chose this property for. The staff was friendly. We didn't eat breakfast as it was an extra charge.
Overall, we rested well, it was quiet,and we would stay again.

Partner

8/10

Excellent

26 Oct 2025

Vicki

Wish the pool refurbishing were finished.

Friends_and_family Family

10/10

Exceptional

22 Oct 2025

Amelia

great!

10/10

Exceptional

20 Oct 2025

Matt

Excellent customer service!

2/10

Poor

19 Oct 2025

Franck

Was smelling

Leisure

8/10

Excellent

16 Oct 2025

Ryan

Booked this hotel to bring our kids swimming, and the pool is under construction. Didn’t say anything of the sort when we booked/paid

4/10

Poor

13 Oct 2025

Tamara

We booked this hotel strictly for the pool and hot tub. When we got there, it was under construction. It would’ve been nice knowing this prior to booking as we would’ve chose another hotel. We drove 12 hours to get there with excited children to swim to find out they couldn’t. The cleaning is non existent, we saw house keeping twice. When we checked in and as we were checking out. We were there for 5 days. The breakfast was not worth $10 per person. I would not stay here again.

Leisure Family

2/10

Poor

12 Oct 2025

DeAnna

Disgusting. Establishment smelled like urine

Self

10/10

Exceptional

29 Sep 2025

Paul

It was very nice. I will definitely be staying here again when i come to visit.

Friends_and_family Family

2/10

Poor

21 Sep 2025

Stephanie

Paid so much money only to have wasted it and just checked out a day early. Most amenities weren’t even available and was not able to be compensated for a $400 stay. Absolutely never again.

Leisure Friends

10/10

Exceptional

19 Sep 2025

derrick

Amazing rooms and accommodations!

10/10

Exceptional

14 Sep 2025

Anya

Very Clean property

Leisure Self