Name: Woodspring Suites Broken Arrow
Address: 11000 E 45Th St, Tulsa, 74146, US

10/10

Exceptional

18 Jul 2026

Angela

Best long term stay that I have had in Tulsa! Great room, incredible grounds, and amazing staff!! Dog friendly as well!! Great hotel, great stay!

Pet

10/10

Exceptional

17 Jul 2026

Bryant

Very nice

Self

2/10

Poor

10 Jul 2026

K.

Room smells like dead rats, hair and dirt all over the floor. They don't sweep or mop. Bed is uncomfortable, bathroom smells like pee. The lights flicker on and off all night. A lot of people just hanging out in the parking lot at 2 am. No iron or ironing board. They make you pay extra for linen. Horrible experience.

The only good thing about this hotel is it has hot water and the toilet flush.

Friends

2/10

Poor

06 Jul 2026

Rogelio

Not very helpful front desk

Self

6/10

Pleasant

05 Jul 2026

Christian

Friendly staff but few amenities.

Self

10/10

Exceptional

03 Jul 2026

Tanita

Safe clean love the staff and parking

Self

2/10

Poor

02 Jul 2026

Yiara

Stove did not work, drawers did not work, tv also didn’t work. Let the staff know when we first moved in they said they would have someone come fix these things, never happened. Then they kicked us out cause maintenance thought we were “smoking in the room” however that was not true we told them they could check the cameras as my partner had just came in from smoking out side. But they sat with that and kicked us out refusing to refund us for 6 additional days we already had booked. They sent us to corporate which sent us back to them. Expedia tried to dispute as well and they had to schedule an appt with the manager for the next day at 3:30 and everytime they called the “manager was never available.” The elevators always stink and the stairwells are always dirty as well. There was a condom wrapper by the bed as well which proves the cleaning is not the best.

Partner

6/10

Pleasant

01 Jul 2026

Erika

It wasn’t the greatest but also wasn’t the worst. It served its purpose. It was one of the least expensive for the timeframe I needed. The staff was really great but the room was a bit dirty. It also smelled terrible when the air was on. It was a moldy and pee smell. You do not het daily housekeeping. It’s kind of like being in your own apartment.

Friends_and_family Family

2/10

Poor

01 Jul 2026

Tawnya

Not a safe place, room was disgusting, smelled bad, toilet was left dirty, mose dropping on furniture. Left immediately! Would not recommend!! Asked for a refund was told my card would not be charged, but they did charge my card

Family_with_children

10/10

Exceptional

29 Jun 2026

Yachi

Great very well kept and nice

10/10

Exceptional

19 Jun 2026

Tanita

NIGHT CHECK IN WAS VERY nice and professional

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

Melissa

Such a welcoming and positive environment. The staff and other guests were amazing !

Self

8/10

Excellent

15 Jun 2026

Angel

No

2/10

Poor

14 Jun 2026

Terry

Customer service was below par

Business

10/10

Exceptional

10 Jun 2026

Emex

Yes, I will stay there every time I'm on vacation

Self

2/10

Poor

09 Jun 2026

Luis

Careful booking here. You'll pay thinking everything is settled on your end and then when you check in they'll tell you you still haven't paid for the room and charge you a second time. Not a deposit. I asked. Infuriating

8/10

Excellent

06 Jun 2026

jimmy

Good place to stay for decent price

8/10

Excellent

31 May 2026

Manuelita

Was nice to stay staff was so helpful and nice.. it was clean..

Pet

6/10

Pleasant

29 May 2026

Joshua

Not staff woth good hours and the entire place smell and does feel safe

Self

6/10

Pleasant

24 May 2026

Alexandro

V

Self

8/10

Excellent

22 May 2026

Peggy

The staff was very helpful with the little issue we had with a smell. Rooms were clean.

Friends

8/10

Excellent

20 May 2026

Donald

Best reasonable place to stay when u are in Tulsa....Friendly staff clean room

Self

2/10

Poor

17 May 2026

DeAnna

Horrible! I was suppose to stay for two nights but I left the next morning because this smoke free motel was so smoky that I couldn’t breath! The toilet was broke & One towel for two guest. It was also very loud, I had drove 11 hours and didn’t get any sleep at this place bc it was so horrible! Now I have extra charges on my card when I didn’t even stay my full stay! A one night stay coat my almost $500!

Family

8/10

Excellent

10 May 2026

Greg

Parking was easy and secure

2/10

Poor

10 May 2026

Bee

Got in late but no staff on site. Can't even get in or call someone for assistance

Friends

4/10

Poor

10 May 2026

Zac

Staff was not available on arrival at 7:35 pm had to call the number on the wall for an attendant. The attendant took over 15 min to arrive and check us in. Room was in sub-par condition and hallways smelt like marijuana all through the property

Self

2/10

Poor

07 May 2026

Chris

Staff Wouldn’t allow for our party to stay at location because every member didn’t have a physical ID. Never had a hotel location ask for every member to need an ID in the first place so after producing a digital copy for half of party that still wasn’t enough. So they wouldn’t allow us to check in nor would they allow for a refund. Even wouldn’t allow for hotels to help fix the situation when they called on behalf of us. Extremely unprofessional and weird behavior.

Business

10/10

Exceptional

07 May 2026

Deshon

I like the whole thing how clean the room was and the staff was nice

Partner

10/10

Exceptional

06 May 2026

Shrika

I love the front desk clerk, she brings great vibes and her smile is welcoming and radiant. I don't like that only 2 of the 5 washing machine works but again that doesn't take away from the staff professionalism.

Self

2/10

Poor

04 May 2026

Genesis

I called to confirm that I was able to check in late with the front desk attendant on Friday May 1 and she said as long as it was before 2 AM. I arrived at approximately 12 AM to 12:20 AM and no one was at the desk. The desk was actually closed completely and no one was out there to help me and another guest trying to check in. I tried getting a refund and they’re denying my request even after I was told I was OK to check in late and on top of that she wrote it in the notes that I would be checking in late and that someone would be there at the desk waiting.

Self

2/10

Poor

27 Apr 2026

Ashley

Staff was rude and I had to wait 20+ min for the clerk to get to the office so I could get to my room that I already paid for.
Also, the rooms seems clean but I only had to 4 pillows( if you want to even call them pillows) for 4 ppl. When I asked for more she said she would have to get them out of storage. 4 hours later I still didn't have pillows and she refused to get me anymore from a vacant room. I will never use this hotel again.

Family_with_children

6/10

Pleasant

12 Apr 2026

Joshua

Room was ok , 4th floor stinks and no remote to TV , dog poop everywhere outside

Business

2/10

Poor

04 Apr 2026

Lori

No staff to check in for 30 min. Room smelled like smoke. Bed was not comfortable.

6/10

Pleasant

02 Apr 2026

Michael

Worked for what it was needed for. Wouldn’t stay here long term. Bed was very uncomfortable.

Self

4/10

Poor

02 Apr 2026

Timothy

It’s just a motel with inside access. 1 bar of soap, no amenities like hairdryer, iron, etc. but did have a small exercise room. Coffee was simple and not out before 7:30. Property is difficult to access but also close to everything from restaurants to shopping.

Business

2/10

Poor

30 Mar 2026

Sharon

DID NOT FEEL SAFE HERE AT ALL. HOMELESS PEOPLE WERE ALL OVER, THE WINDOW LOCK WAS BROKEN AND THE TOILET WAS BROKEN. WE DIDN'T EVEN STAY WE BOOKED A ROOM AT La Quinta and stayed there.

Partner

6/10

Pleasant

28 Mar 2026

Mark

An extended stay location. Not a lot of amenities. No breakfast. No 24/7 staff on site.

Friends_and_family Friends

8/10

Excellent

22 Mar 2026

Tiffany

Overall room was clean, but was always loud during the night and the elevators were always crowded.

Partner

10/10

Exceptional

19 Mar 2026

Omar Andres

Was great

4/10

Poor

13 Mar 2026

Erin

I had two nights reserved and checked out after the first night. While the room appeared clean it had a strong musty smell that would not go away. When booking, I didn't realize that this hotel is used more as an extended stay. Shampoo and conditioner were not provided. When I went out to buy some, I also picked up room freshener and deoderizer. Neither helped the smell.

Tornado sirens went off the evening I was there. The hotel staff was very kind and helpful. The hallways, however, had such a strong smell of weed.

In the morning, I went to speak with someone at the front desk and no one was there. I later called and they said on the weekends they don't staff the desk until 10. I let them know that due to the strong smells in the building I would be checking out early and not returning that evening.

Staff friendly. No toiletries. Strong overpowering smells.

Self

8/10

Excellent

11 Mar 2026

George

Yes

2/10

Poor

04 Mar 2026

Ashley

This was an awful stay. There were poop stains on the toilet, mold in the bathroom and poop or blood on the light switches. We saw a roach run across the hallway.

Partner

8/10

Excellent

03 Mar 2026

James

Ample parking

6/10

Pleasant

02 Mar 2026

Robert

Room was clean however there was no breakfast, nor were there any employees after 4p.

4/10

Poor

28 Feb 2026

Wayne

The front desk guy refused to let me check in at 3 o’clock and had ZERO consideration or understanding of my injuries and disabilities. I booked a handicapped room with a roll in shower so I could SIT down and take the pressure off my bad knee but I was given the WRONG room. The front desk guy acts like he owns the hotel but he doesn’t and runs the place like a prison instead of treating people as PAYING CUSTOMERS. I will not go back. Would not recommend. The only positive thing was the bed was clean and comfortable but NO King beds and no ice machine. No coffee maker in the room and no dishes or anything in the room. Very bare minimum.

Self

6/10

Pleasant

16 Feb 2026

Barbara

Rooms had thin walls so it was loud well into the night. There were also roaches, which made it unappealing and unsanitary. Also the front desk hours on the weekend are limited, Not someplace I'd stay again

Leisure Family_with_children

2/10

Poor

15 Feb 2026

Paulo

Room was overall dirty. Specially the floor and sinks. It also had an awful smell so strong it was hard to get a good nights sleep.
It was also dissapointing to not have an iron or a blow dryer and only one small bar soap was given. No shampoo or anything else. Overall horrible experience. Will never book there again.

Leisure Family_with_children

4/10

Poor

31 Jan 2026

Erika

Had to ask for toilet paper, never got clean towels, they asked for additional payment I didn’t owe the day before I left, never emptied my trash in two weeks, staff shut the door in my face, I paid for the best WiFi and still had to use my hotspot

Self

2/10

Poor

07 Jan 2026

Elias Joseph

Checked in at 10 pm. It took more than 15 minutes for someone to come and check me in. The first room I was given had no functioning toilet. The second room had a door lock that wasn't very secure. I stayed at this hotel about 2 years ago and it used to be okay. I will not stay there anymore. Each room used to have an armchair to sit on and watch TV. Not anymore! No shampoo, no body wash. The bath towel is too small. Just a tiny soap bar on the sink.

Leisure Self

10/10

Exceptional

30 Dec 2025

Arturro

Overall great

Friends_and_family Family

10/10

Exceptional

25 Dec 2025

Arturro

Yes very true there word

Partner

10/10

Exceptional

18 Dec 2025

william

Clean room great staff and great weekly rates.

Business_and_leisure Self

8/10

Excellent

17 Dec 2025

Jared

Stayed with family for a couple weeks. Good for the price

Leisure Family_with_children

2/10

Poor

22 Nov 2025

Tyyuan A

Staff support is horrible, came in from work tried to get some clean towels was denied. Staff informed me they don't exchange towels after hours. He's the kicker they don't clean rooms daily unless you're there more than 7 days. So cause I go to work before their day shift and get off when after hours get here I don't get no clean anything?? Worse establishment I've stayed at.

Oh and don't forget the multiple vehicles that were broken into last night.

Business Self

4/10

Poor

22 Nov 2025

Branden

The room was very uncomfortable and they knew that two of us were sleeping in the same bed and still only had one pillow and nobody answered any room service to bring more pillows

Business Family

2/10

Poor

21 Nov 2025

Trista

45 minutes before we arrived (after driving for 5 hours) our room got canceled because they were “overbooked”. Would not recommend planning to stay here!

Leisure Family

6/10

Pleasant

18 Nov 2025

Paul

Room did not look like pics the hallway smelled like smoke did not have towels in room could not get back in building with key and no receptionist when we checked out there’s was

Business

10/10

Exceptional

12 Nov 2025

Claudia

For short quick trips, this hotel is a great choice. My room was clean and so were the other common areas in the building. I felt safe, the property is quiet. The only thing I didn't like was the fact that the front desk does not stay open late. They do have a phone that you can use to call if you need help but I'm not sure how quick they are to respond. I used it once because my key was not working to unlock the door and the phone just rang and rang. The only reason I was able to get to my room was because another guest happened to be walking out when I was walking in. I'm not sure how long I would've waited if it hadn't been for that.

Leisure Family

4/10

Poor

11 Nov 2025

Maria

The walls are paper thin, the TV does not work, bed is super uncomfortable to sleep in, the staff is cold and absent did not feel very welcome. The facility itself is rather clean and looks taken care of.

10/10

Exceptional

09 Nov 2025

Nikki

Room was cleaned thoroughly before our check in. The ladies do a great!

10/10

Exceptional

09 Nov 2025

Nikki

Ideal location for my job and my daughter’s school. Close to BA express and 169
Exceptional maintenance man (Big Guy) knowledgeable, quick and efficient. Staff over all were friendly and helpful.

Friends_and_family Family

6/10

Pleasant

05 Nov 2025

Amanda

I would have given 5 stars for the staff if it werent for the assitant manager. He really needs more training on how to handle customers. He gave false information and when I asked for clarification he was very rude. The Lady that works there is very very good at her job as well as de-escalations, and maybe she can spend some time with him to show him how to properly handle upset customers. Also, please note, pots and pans are not provided no matter what external sources say. They have been working to get this matter addressed.

2/10

Poor

27 Oct 2025

Alex

I have booked the room when I come pick up they full they cancel my reservations bad hotel

2/10

Poor

19 Oct 2025

Fernando

If I could give this hotel zero stars, I would. Don’t be fooled by the photos on Expedia or other booking sites — they look nothing like what you’ll actually find. This isn’t really a hotel; people live here. The rooms smell strongly of mold, the floors are dirty and covered in hair, and everything just feels grimy and neglected.

The staff also live on-site and seem to work only a few hours a day. Good luck getting anyone to answer the phone if you need help. It might look cheap online, but trust me — it’s absolutely not worth the money. Spend a little more and stay somewhere clean, safe, and actually meant for travelers.

10/10

Exceptional

16 Oct 2025

Darius

Good

2/10

Poor

10 Oct 2025

Alvi Ataur

The staff’s behavior is terrible. They are asking us to leave the hotel when we requested if some room is available upstairs since we are given the first floor.

Leisure Family

10/10

Exceptional

29 Sep 2025

Makayla

Great place to stay

Leisure Family_with_children

10/10

Exceptional

25 Sep 2025

Avery Thomas

All of the staff I encountered were extremely professional and friendly. The room was clean and tidy, and the property is in a safe and convenient location. The rates are great, too! I highly recommend this property!

Leisure Self

2/10

Poor

23 Sep 2025

Steven

Terrible

6/10

Pleasant

07 Sep 2025

Javier

Hotel was cleaned, it just had this funny smell tho. The first room we got assigned to had a problem with the bathtub, unfortunately it couldn’t be fixed immediately because it was the weekend. They accommodate us with a different room till Monday. Overall it was okay.

Leisure Partner

2/10

Poor

31 Aug 2025

Hannah

Mold was everywhere

10/10

Exceptional

24 Aug 2025

Susan

Nice place

2/10

Poor

21 Aug 2025

Hector

Staff bad ppl

2/10

Poor

18 Aug 2025

Victor

Horrible when it comes to guest experience.

Not customer friendly at all. Hospitality is not their virtue so beware when booking at this location. They treat guests like parasites and not people. Spent a lot of money at this place as a long term stay but would choose a Marriott, Hilton, Hyatt, IHG over this brand in the future.

4/10

Poor

16 Aug 2025

Verified traveler

Try somewhere else

Right off the bat, the ac did not work the best. But fine, it’s hot and the ac can’t keep up. Kept it on all day and all night and it wasn’t the greatest but we got thru it. The freezer door did not stay shut properly so good luck keeping anything frozen. We had to use masking tape to keep it shut. The real cherry on top was the part where they came knocking my door down one morning insisting I owed them money because I didn’t pay my full stay when I checked in. Even tho I repetitively stated I had used hotels.com to pay my full stay up front and confirmed with the front desk at check in that everything was good they insisted I owed money. The guy made me go downstairs and demanded I give him a card to pay for my remaining balance. After stating multiple times that I wasn’t paying anything additional he then magically was able to see that I had already paid in full and didn’t owe anything. I’ve stayed here in the past and it was not this bad. Terrible customer service and will think twice before returning to this location.

Friends_and_family Family

2/10

Poor

28 Jul 2025

Michelle

Don’t do it!

This place is terrible. Mold was on the AC unit just blowing out mold. The front desk was closed when we got in and when we tried to check out. Dust on the blinds as well as yellow stain on the bed. A drawer was broken. Pictures on the web are not at all what the rooms looked liked. You can hear everyone come in and out of the doors. Not sound proof at all! Spend the extra money to go somewhere else.

Friends_and_family Family

10/10

Exceptional

18 Jul 2025

Allison

Love it

Friends_and_family Family

8/10

Excellent

02 Jul 2025

Chterry

,d

8/10

Excellent

24 Jun 2025

Maggie

Friendly staff

Business_and_leisure Family

2/10

Poor

22 Jun 2025

Jamica

Mold/mildew smell. Not clean Metal cot for bed. Not as described at all.

Friends_and_family Family

6/10

Pleasant

18 Jun 2025

Jovanna

The tv in my room wasn’t working. There smell in lobby area that was strong like maybe it was paint. The lady at front desk was really nice.

Business Friends

2/10

Poor

14 Jun 2025

Victor

Stay is good but the staff is not.

Business

10/10

Exceptional

14 Jun 2025

Aaron

Nice property, nice staff.

Business Self

10/10

Exceptional

07 Jun 2025

Diane

I arrived early for a Youth Basketball Tournament at the Cox Business Center and could not check in, but as promised by Joe (I believe was his name), said when I returned at 6pm he would be there to get me situated.....he was there and very courteous and kind.....I had a issue with getting the channels to work on my tv and he was jolly on the spot to help me...much appreciated, he is a keeper.....Everything about my room was great it was clean, bed comfy and the shower was super hot.....loved it....I did want a room with the couch, but did not get that, not sure why, but all else was absoutely great....The price was very accomodating for me on this trip.... Thank you, much Ms. D

Business_and_leisure Family_with_children

4/10

Poor

03 Jun 2025

Rick

Found black hair on in bathroom and around on floor

Business

8/10

Excellent

30 May 2025

Doris

Found some drinks and drink containers in the room from previous occupants. Spider in the room which i removed and discovered the other items.

Partner

4/10

Poor

16 May 2025

Kelly

Stay somewhere else

I stopped at the hotel before going to my destination in Arkansas. It took like 10 to 15 mins to find the clerk to check me into the hotel. I wanted my key ahead of time so I could just get to my room. The air conditioner didnt work once I turned it off the next morning as I was getting ready. The phone in the room also didnt work to call the front desk! What if there was an emergency and I needed to get ahold of the front desk?? Then when I checked out the next morning and told the clerk about my issues with the AC all he did was apologize. How about offering me a discount when it is 90 outside and the Ac should work properly. Very unsatisfied.

Friends_and_family Family

2/10

Poor

09 May 2025

Trinite

They had roaches

Leisure Family

2/10

Poor

30 Apr 2025

Vincent

Bad.

Business Self

2/10

Poor

28 Apr 2025

Nathan

Had to go to a different hotel because I need an early check in and they never gave me a refund back

Leisure Family

8/10

Excellent

23 Apr 2025

Gaylene

The rooms are nice and big. The beds are very comfy.

Business Self

10/10

Exceptional

13 Apr 2025

Jose

Good

Business Self

10/10

Exceptional

01 Apr 2025

Racquel

They have been an amazing service. Very helpful very polite.

2/10

Poor

28 Mar 2025

Brent

Horrific Management.

Stalked my wife into the elevator, down the hallway, up 3 flights of stairs, & calls the police when we don't answer the door to his insane attempts at created conflict.

Leisure Family_with_children

10/10

Exceptional

28 Mar 2025

Drea

Awesome property and totally affordable

It was perfect. It felt like home and had all the things I needed. It was very clean and felt more like a little apartment than a hotel. I’ll definitely stay again. I tried to extend and stay longer but was told it’s all full. That’s a good sign. You should build some more!

Self

10/10

Exceptional

24 Mar 2025

Racquel

Great staff.

Business_and_leisure Self

8/10

Excellent

20 Mar 2025

Maria

Nice staff

Leisure Family

2/10

Poor

19 Mar 2025

Rachel

This place was gross and felt like a prison.

Leisure Family_with_children

10/10

Exceptional

11 Mar 2025

Racquel

The front desk has been very helpful and supportive of my needs. I truly appreciate the staff here.

Leisure Self

8/10

Excellent

08 Mar 2025

Colin

Property is a good value for the price. It's not a fancy place - build is economy in terms of finish. Room was clean and minimally furnished but adequate. Bed was comfortable enough, though the two pillows are really minimal. Default internet connection is only barely good enough for streaming but can be upgraded relatively economically. Location near a major highway is quite noisy. Did NOT like the lousy low flow shower head - only barely puts out enough water for a shower. Elevator is a bit sketchy. Lots of pets in the building if you don't like dogs... Road access to the building is confusing your first couple of times. However, I'll be staying here again due to economical price.

Business Self