Name: Best Western Plus Warsaw
Address: 3825 Lake City Highway, Warsaw, 46580, US

6/10

Pleasant

05 Aug 2026

Carol

The property was old, when you first walk in there was a bad odor, most of it was out dated, the carpet was stained, the tub was dingy and worn out, the shower head was terrible most of the water still ran out of the tub spout. And don’t get me started on the luggage carts they would not roll correctly it was manual labor for sure. The whole place could use an upgrade. I excepted more for a BW Plus!

6/10

Pleasant

30 Jul 2026

Cheryl

I have stayed at this BW Plus hotel previously and liked the experience. However this time my stay was not as pleasant. Upon check-in, I found out there is no laundry facilities (although online description stated laundry facilities available). Inside room, I found a broken bathroom sink drain, no drain plug in bathtub, and long dark hair on shower walls. Likely will not stay here again.

8/10

Excellent

28 Jul 2026

Susan

The rooms were clean. Easy check in. Staff were friendly. The breakfast wasn’t very good. It was not hot and it tasted stale. Not much water pressure. The room did come with fridge and microwave. No coffee maker though. Overall it was a nice stay.

6/10

Pleasant

27 Jul 2026

Angela

This is a rehabbed Holiday Inn Express so it’s an older property. They have updated it very well, though. The parking lot needs resurfaced badly. Although it was not a humid day, my room was so humid my sheets almost felt wet. Be prepared to wait for the elevator because it’s tiny.

10/10

Exceptional

25 Jul 2026

mike

Property was amazing
Great breakfast
Staff always nice and willing to help.

8/10

Excellent

25 Jul 2026

April

Breakfast was good, staff was nice we just didn’t like having to be switched to a downgraded room because the one we booked didn’t have a remote control to the TV.

2/10

Poor

24 Jul 2026

Jason

Dirty and moldy bathroom.

2/10

Poor

24 Jul 2026

Dana

Dirty wash cloth left in shower

Broken black out curtains

10/10

Exceptional

23 Jul 2026

Yoandry

Excelente

4/10

Poor

22 Jul 2026

Martha

Good breakfast. Clean room. Room needed repairs. Standing lamp didn't work and was an electrical hazard so I unpluged it. Towel bar in bathroom was not there and one end of the towel bar holder was on the floor. Had to plug in the cord to the lights between the beds. Window curtain hangers needed to be attached. Poor lighting in room. Another liability was a metal piece with nothing attached to it on the entrance wall. If not looking, one could easily scrape leg if walking too close to wall. Room was not ready at 3:00 check-in time. Very nice employee said the hotel was full the night before and they could not get enough house keeping help. Agreed to come back at 4:00. Also, the end door to the building was not locked, didn't need a card key to enter, anyone could enter there.

Partner

8/10

Excellent

20 Jul 2026

Jerold

It was fine, solid hotel to stay at, room was clean, breakfast was okay. The toilet paper was extra rough, so if I stay there again I’ll bring my own.

Friends_and_family Family

4/10

Poor

19 Jul 2026

Susan

The water pressure in our bathroom sink was practically nonexistent and no matter how long we left it on we never had warm water.

Friends_and_family Family

10/10

Exceptional

18 Jul 2026

Lucia

Beatiful rooms and wonderful mattress I love it

Family_with_children

10/10

Exceptional

15 Jul 2026

Lucia

Wonderful service

6/10

Pleasant

09 Jul 2026

David L

Room 313 had a loosened faucet. It was not attached to the sink. The exhaust fan was extremely noisy and wired directly to the light switch instead of being wired to the second switch available.

Bed was very comfortable; room was adequately large enough for all. Amenities were good.

Thanks for the good breakfasts. We did observe several individuals taking large amounts of food to their rooms. One gentleman emptied the orange juice dispenser into a large carafe and a second gentleman 3 large plate full of food back to his room. Actually taking a rounded full plates of food. Leaving little for the other guests.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Paul

Everything was great! Loved the coffee in the lobby

Friends_and_family Family

8/10

Excellent

04 Jul 2026

Cris

The breakfast would have been better if you added biscuits and gravy to it.

Friends_and_family Friends

10/10

Exceptional

28 Jun 2026

Marivel

Clean room air conditioning and free bfast

Family

10/10

Exceptional

28 Jun 2026

Karla

Staff was very friendly. The room was clean and met expectations. They have a nice pool area. Easy to find with a lot of nearby restaurants.

Family

8/10

Excellent

27 Jun 2026

Natile

Our room had mold and the floor was wet. The staff was very kind, but the room definitely could have been better.

Family_with_children

10/10

Exceptional

20 Jun 2026

Stacie

Clean, staff nice, breakfast choices

Family

10/10

Exceptional

14 Jun 2026

Kristen

In town for a procedure staff was great and the hotel was clean and comfortable travel with a dog and it was very dog friendly

Partner

6/10

Pleasant

07 Jun 2026

Bill

Nothing special. Rooms are a bit dated.

Friends_and_family Friends

2/10

Poor

02 Jun 2026

James

The hall way smelled of smoke. The bathroom floor tiles were coming up, there was a foot print on the ceiling, the room had an odor. I wouldn't stay there again.

Family_with_children

10/10

Exceptional

01 Jun 2026

Shirley

breakfast

Partner

8/10

Excellent

28 May 2026

Amanda

Breakfast was delicious and the room very clean. I really liked that there were two decent sized trash cans. Traveling with kids can really increase waste. And we were able to spend two days and not worry about overflowing the trash cans.

Friends_and_family Family

10/10

Exceptional

27 May 2026

German

Was a great stay

Business

8/10

Excellent

26 May 2026

Roger

A nonskid bathtub mat would help. Also the hand towel bar was missing.

Friends_and_family Family

4/10

Poor

25 May 2026

Thomas

The staff when I check in was friendly and helpful. The issue I had was in the room. There were four separate lights in the room besides the overhead light by the bathroom. Three of four lights were burnt out. Room is decorated with dark colors to begin with. Went to the front desk and was told that they didn't have any light bulbs at all. Tried the TV next and the TV while turning on did not have a signal. Went to the front desk again, The person there did come back to the room and after messing around and trying several things figured out what was wrong and got the TV to work, The front desk person also found 2 light bulbs so I ended up with three of the 4 lights working.

After the 1st day we found that the cleaning staff had taken our used towels and did not replace them at all. On day 2 they did replace what we had used including the towels from Day 1.

Finally we discovered that the piece of furniture that had the TV, Microwave and Refrigerator was being supported by an actual screw jack from a car, The legs of the unit did not actual touch the ground. Someone somehow this piece of furniture was broken and they rigged this solution vs replacing what was a piece of junk with something not broken. The door frames were rusting and the wife found bugs crawling on the bed. This property is suffering from a great deal of defer maintenance and is showing its age. The owner's are not willing to spend the money necessary to keep it nice.

Partner

10/10

Exceptional

25 May 2026

Layda

Super clean room ... staff was great and friendly

Partner

10/10

Exceptional

25 May 2026

Doreen

Breakfast was great. Room very clean.

Partner

8/10

Excellent

24 May 2026

Susan

Very nice place to bring my dog.

Self

10/10

Exceptional

24 May 2026

Amy

A bit run down. Bathtub looks like it has seen better days and the carpet could use a cleaning. Window curtains didn’t close all the way (my room was on the first floor by parking, so this did not make me happy.) Worst of all, the exterior door by the dumpsters doesn’t lock and the door to the first floor rooms was propped open. On the plus side, the towels were good and bed was comfortable.

Pet

10/10

Exceptional

20 May 2026

Brian

Room was clean.

4/10

Poor

16 May 2026

Tuvshinsanaa

7.0

10/10

Exceptional

13 May 2026

Sean

Beds are comfortable and the hotel is in good condition and quiet.

8/10

Excellent

12 May 2026

John D

Good overall experience. Business travelers just want no drama, everything to work, get in, get out without issue.

8/10

Excellent

09 May 2026

Roland

Nice place only downside is low water pressure

Friends_and_family Family

4/10

Poor

08 May 2026

Johanna

Night one went well. Day 2 I went to work and came back to my room, I always aha e my DND on my doors. It was removed, and the maids came in made my bed, took my towel and bath mat, not my bag of trash, didn’t give me a new anything -no conditioner or anything. Went to shower, got out, water was pouring out of the vent onto my clean clothes and medications. Got dressed went to the desk- Zander was there - I told him about the maids, and we needed maintenance in my room, he came up took a video called his boss, they sent two guys in who looked at it and stuck the trash can on the sink. They changed my room- so, it’s late evening I go to my new room, the temperature gauge didn’t work on the heater-‘key saying 23 degrees. I got up today, went to the restroom, tried to flush-0 water in the back tank. I go to the desk, I said I need a proper restroom before I go to work- they told me to use the lobby one. I travel weekly for work and have for a few years now- I won’t return to this hotel, if I can find anything else in the area. The breakfast gravy was super thick in the ladle - don’t want to come out- but that was the least of my worries as you see above!

Self

6/10

Pleasant

03 May 2026

Alyssa

Staff was nice, breakfast was good, pool was fun, but overall not a very clean facility. It's obviously old and not well kept, but was fine for an overnight stay for a tournament.

Family_with_children

8/10

Excellent

29 Apr 2026

Anita

Stayed twice. Breakfast hours limited: need to tile all floors: walls thin

Family

10/10

Exceptional

27 Apr 2026

John

Great room

Self

6/10

Pleasant

22 Apr 2026

Bruce

Bathroom tile was loose and a trip hazard. The grout was coming out and in pieces all over the floor.

8/10

Excellent

21 Apr 2026

Lara

Few lights in room. Unable to read in bed.

Family

10/10

Exceptional

15 Apr 2026

Anita

Room was clean, the staff was great, and I would’ve loved to have enjoyed the indoor pool, but it was spring break and was full of 25 little children. We’re coming back next week for a few days.

Self

6/10

Pleasant

13 Apr 2026

Pamela

Have stayed several times in last couple years and will continue. But this time I truly believe the I had was the worst. Shower floor have something on it there wasn’t any soap in the room. Breakfast was good. Service was good. Just not happy with the state of the room.

8/10

Excellent

12 Apr 2026

Maximilian

Clean room great breakfast.

Partner

10/10

Exceptional

10 Apr 2026

dewayne

It's a great breakfast staff is awesome

Family

6/10

Pleasant

10 Apr 2026

Melinda

My room wasn’t cleaned properly, the provided toiletries were open and used, and there was someone’s leftover food in the refrigerator that was unplugged. Breakfast was ok, nothing special. Staff was nice enough. Very middle of the road mediocre experience

Self

10/10

Exceptional

04 Apr 2026

Jesenia

Room was clean & breakfast was really good!

Friends_and_family Family

10/10

Exceptional

18 Mar 2026

Jeff

Had a great stay. Will return soon.

8/10

Excellent

16 Mar 2026

David L

Location was handy.

Friends_and_family Family

8/10

Excellent

14 Mar 2026

John

Nice hotel no coffes in rooms, no coffee in lobby. Decent breakfast but finished at 8.30 lots of food probably handed for the garbagei hope it could go feed the hungery.

Partner

10/10

Exceptional

14 Mar 2026

Brandon

Nice people price os right

Self

6/10

Pleasant

12 Mar 2026

Kristina

The room had a few maintenance issues — the toilet would not flush properly, the bathtub didn’t drain well, and the toilet paper holder kept falling off. Once the room cooled down, however, the stay was otherwise good. The room was quiet and dark, the pillows were comfortable, and breakfast was good, although it starts a bit later than we would prefer. Overall, despite the issues, we would stay here again.

4/10

Poor

08 Mar 2026

James

Room sink barely worked. No water pressure. Extra blanket wasn’t a blanket it was a quilt and it was tiny. No extra pillows available. Had to get pool towels from the desk. Pool towels weren’t really towels at all more like hand towels. Location was great but other than that everything was just okay.

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Paul

It's good

Partner

8/10

Excellent

07 Mar 2026

Jeremy

Clean

Partner

10/10

Exceptional

06 Mar 2026

Maritza

Clean room | Staff | Kitchen everthing was good

Business

6/10

Pleasant

16 Feb 2026

Susie

We booked a king suite and a crib because we had our granddaughters staying with us. When I checked in I was asked to write down the names of the all the people who were staying in the room. I’ve never had to do that before and thought it was strange. We attempted to watch the tv but the remote wouldn’t work. The front desk lady came to try to fix it but was unsuccessful after multiple attempts and offered to give us a different room which we declined because all of our stuff was everywhere. I pulled down the sheets on the bed to find a multitude of hairs on the sheets and there was a yellow stain on them. At that point we requested a new room. We tried to call the front desk to make the request but the phone did not work so I went down there. She was helping another person and said she would bring us a key soon. Fortunately the new room was right next door. It was a hassle to move but it was better than sleeping on dirty sheets. She was very nice about it but it was still a chore with two young children. Make sure you don’t get room 207 if you go there. Honestly the only reason we chose this hotel is because of the price and because of the king suite. Next time we will pay a little more to get a nicer place.

Leisure Family_with_children

10/10

Exceptional

02 Feb 2026

Ta-Jon

The staff were very friendly and kind. I really liked the cleanliness of the hotel.

Leisure

10/10

Exceptional

31 Jan 2026

Daniel

The was great and the staff was very helpful

2/10

Poor

26 Jan 2026

Jerry

I travel for a living and I’m on the road 26 weeks a year. I’m only review if a place is very good or very bad. I stayed at this best western because they’re pretty reliable. I don’t know how this place is either a Vīb Best Western or how it is listed on Hotels.com. There were cockroaches in the bathroom and it’s January! This morning I went to take a shower and there wasn’t enough water pressure to make the shower work. I usually get hotels so I can sleep about six hours a night so I sleep in some pretty crappy places, and the only criteria that I really look for are no bugs and a shower that works. Ironically, displace failed in both aspects. I wouldn’t stay here again if it was the last place on her.

Business

2/10

Poor

22 Jan 2026

elizabeth

The front desk lady was clearly under the influence of hard drugs based on her attitude and the white powder around and in her nose. She was rude to every guest. Attempted to charge me double for a room that was supposed to be already paid for. then when i attempted to show a receipt where i already paid the front desk lady yelled at me saying she wasnt a ******* liar and that she cancelled my reservation and to go somewhere else. I will NEVER in my life ever return to that hotel!!!

Friends_and_family Family

6/10

Pleasant

20 Jan 2026

Joshua

Bathroom faucet barely worked. Loud

Leisure Partner

10/10

Exceptional

16 Jan 2026

BRYANT

Yes

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

Jennifer

Friendly staff! Brandy at the front desk is always so kind and helpful. Amazing breakfast! Great location and clean rooms!

Leisure Pet

6/10

Pleasant

29 Dec 2025

Amanda

Front desk at check in was a bit snappy. The rest of the staff was friendly and helpful.
Bathroom was nasty
When the curtain was pulled out there was

10/10

Exceptional

28 Dec 2025

Briette

Staff was nice, breakfast was hot and good. Never have any issues when we stay here

Friends_and_family Family

8/10

Excellent

14 Dec 2025

Susie

We booked a room with a sofa sleeper for our granddaughter to sleep on. We had to call the front desk then go down to the front desk to get sheets and blankets for the bed.

We used the pool which was quite cool but bearable once you got used to it. It’s small but nice for a family to enjoy.

Breakfast was good with scrambled eggs, sausage links, potato pieces, waffles (you make), bagels, muffins, toast, cereal, yogurt, oatmeal (packets) and fruit. I really liked that they had a personalized coffee dispenser with multiple options from plain coffee to lattes to cappuccinos and more. It even had decaf options for all of those which was great since I can’t have caffeine. There was also juice and milk available.

Leisure Family_with_children

10/10

Exceptional

09 Dec 2025

SEAN

Clean rooms
I didn't use the fitness center but I went inside it to check it out, and it They had some free weights and
The pool was very small

2/10

Poor

08 Dec 2025

Donna

There wasn’t water due to “freezing pipes” according to staff and she said it was a regular occurrence but then the manager tried to say it wasn’t a normal thing and threw her staff under the bus. We were checked in with no warning about the lack of water and the manager said waving the $28 pet fee was sufficient to make up for the lack of water. By the way, the manager said the staff checking me in was supposed to warn me about the lack of water, that they’ve been instructed to warn guests before checking in anytime the rooms don’t have water, which contradicts her earlier attempts to say the lack of water isn’t a repeated issue. The lady that checked me in was super nice, moved me to another room that still had water, and warned me to use it fast because it wouldn’t be long before that room lost it, too. Didn’t matter much in comparison to NO WATER but the WiFi and tv kept going down, too.

10/10

Exceptional

08 Dec 2025

David

Yes

2/10

Poor

07 Dec 2025

jon

Bland and watery

Friends_and_family Family

6/10

Pleasant

03 Dec 2025

Brenda

I watched a person with their dog walk out of their room and the dog start urinating in the hallway and urinated all the way outside. Having pets houses in the carpeted area needs rethought out.

Leisure Family

2/10

Poor

23 Nov 2025

Holly

No running water in the first room, had to be moved to a different room and that room had no hot water at the sink and the leftover food in the refrigerator.

10/10

Exceptional

23 Nov 2025

Tricia

Nice breakfast and all staff very helpful.

Family

8/10

Excellent

12 Nov 2025

Scott

Front desk staff was very polite. Good amenities. Clean and comfortable

Business

8/10

Excellent

11 Nov 2025

Chadwick

Second time staying at this hotel and no coffee maker in the room. I need a cup of coffee when I first wake up to get moving.

10/10

Exceptional

02 Nov 2025

Marc

The young man that checked me in was very welcoming and helpful. Great breakfast! Wide variety and very clean.

Partner

10/10

Exceptional

31 Oct 2025

Ronald

staff was very nice and helpful. Rooms were clean

8/10

Excellent

31 Oct 2025

Michelle

Our room was clean and nice, staff was very nice at checkin, my only complaint would be Breakfast hours aren't that good, if you've been traveling and get in late, people like to sleep in. With breakfast hours ending at 830 doesn't leave much time to eat fresh food. You have to choose sleep in or eat. Maybe extend hours

Business_and_leisure Partner

6/10

Pleasant

26 Oct 2025

Tiffani

Plenty of breakfast in the morning, but there weren’t a lot of guests. Night receptionist was very pleasant upon check in. We got to our room, and it was obvious the fridge didn’t work. Which normally isn’t a big deal, but we had a lot of leftovers from dinner so it was kind of a necessity. Went to the front desk and asked to just change rooms since there weren’t many guests, reception said, “I’ll look at it in a bit, my hands are currently tied”. Okay, that’s fine. She came up half an hour later, looked at it, told us to call again in half an hour if it wasn’t cold. Even though it didnt change at all during the time we waited for her to come up after we did some basic troubleshooting. At that point, we didn’t care anymore and just wanted to rest. $80 worth of food (the same price as the room) went to waste because it was too much of a hassle. Bed was comfortable, pool wasn’t freezing, breakfast was pretty decent! Next time we choose a hotel in Warsaw, we”ll go to the Hampton or Fairfield.

Leisure Partner

10/10

Exceptional

25 Oct 2025

Robert

Great Stay

Business_and_leisure Friends

2/10

Poor

23 Oct 2025

Michelle

Had to change rooms twice because tv didn’t work and lights didn’t wirk

6/10

Pleasant

19 Oct 2025

Dawn

Great Comfort, But Needs Attention to Functional Details

Our stay at the Best Western Plus Warsaw was a mixed experience; while the room offered excellent comfort, it was somewhat hampered by several maintenance and functional issues that should be addressed.

The Highlights (Comfort & Amenities):
The best part of our stay was the comfort level. The beds were incredibly comfortable, providing an excellent night's sleep. We also appreciated the fantastic water pressure in the shower. Additionally, the third-floor lounge looked inviting and well-maintained, though we did not use the amenity.

Maintenance and Functionality Issues:
We encountered persistent issues that detracted from the experience. The main elevator was small and had a noticeable delay, or hesitation, upon arriving at the floor before the doors would open.

Inside the room, the door was finicky, requiring firm effort to ensure it was fully closed and securely locked. Regarding charging, we could only locate one convenient electrical outlet, and our chargers would not stay securely plugged in making them unusable. Crucially, we were unable to connect to guest Wi-Fi, as access information was either missing or the service was unavailable. Furthermore, the small refrigerator in our room did not function. (Note: I informed the staff at check-out, so I can't confirm how quickly they would handle the repair.)

Service and Final Suggestions:
The staff members we interacted with were pleasant, but they were not overly

Leisure Family

8/10

Excellent

19 Oct 2025

Gail

The bed was very comfortable. 2 lights out in the bathroom. Appreciated that the A/C did not blow cold. It cooled the room without freezing air. Room was clean and TV worked!

Partner

8/10

Excellent

19 Oct 2025

JOHN

The bathroom is in need of a refresh. Shower floor had stains and sjows a repair

Business

8/10

Excellent

15 Oct 2025

Tonya

Was okay

Partner

8/10

Excellent

13 Oct 2025

Bonnie

When visiting warsaw family, we usually stay here

Partner

10/10

Exceptional

12 Oct 2025

Tumenjargal

Clean room. Staffs were soo friendly.

Business_and_leisure Self

6/10

Pleasant

11 Oct 2025

David

The motel and its staff were great. The TV was connected to the door light switch so you couldn't good to sleep with the TV in sleep mode. A pothole at the entrance of the property damaged my rim and tire.

Leisure Family

6/10

Pleasant

11 Oct 2025

Wanda

Good however maybe need more variety!

Business_and_leisure

10/10

Exceptional

05 Oct 2025

Tricia

Never nice . Ladies at front desk for nice .

Leisure Family

2/10

Poor

05 Oct 2025

Sushma

The staff was very disrespectful and dissatisfied in service from Bestwestern as well as Expedia. .

Business_and_leisure Family

8/10

Excellent

05 Oct 2025

Kim

Great breakfast
Little shampoo/conditioner in room

Leisure Family

8/10

Excellent

21 Sep 2025

Destinee

I didn’t like that the pool was not up and running and we was not told at or before check in. I had to ask during our stay. Other than that our stay was great! They were very nice great food. Also my daughter has a dairy allergy and the lady in the kitchen was happy to explain to me what had dairy and what didn’t. Would definitely stay here again.

6/10

Pleasant

20 Sep 2025

Vicky

I like they gave me handicapped. I didn’t like they did not have a shower. I had to have them fix toilet seat that was loose. Also light burned out. Also another light kept blinking all night. Anything I said was fixed right away. Seemed old .

Leisure Partner

4/10

Poor

14 Sep 2025

Jean

Avoid if possible

Facility was poorly maintained, it had a very stringent uncomfortable odor when we walked into the lobby. There was a pile of what looked like tile glue stuck to the floor of the shower that was dirty, looking and certainly spoke about poor maintenance. If I had the ability to switch hotels, I certainly would have.

Partner

10/10

Exceptional

07 Sep 2025

John

Wonderful place to stay!

Partner