Name: Best Western Plus Stephenville Inn
Address: 121 S Lockhart Rd, Stephenville, 76401, US

10/10

Exceptional

02 Aug 2026

Donald

Staff friendly and helpful, room was hot and had oadd smell. A/C took a little while to cool down room. Still a great stay.

8/10

Excellent

31 Jul 2026

David

Our room was clean but this morning we had some small bugs in the bathroom
The entry floor needed attention. Someone had spilled something all the way to the elevator and it had become very dirty

8/10

Excellent

29 Jul 2026

Shawn

Toilet would not flush but other than that it was a quick good stay

4/10

Poor

25 Jul 2026

Derrek

No parking. Small area

10/10

Exceptional

24 Jul 2026

Verified traveler

The motel was fabulous, the staff was awesome, the full buffet breakfast was delicious, the room was very comfortable, the TV was had a multitude of available shows and movies. The only complaint was the roof covering the swimming pool would not allow me to tan in the sun and due to zero sunshine on the pool, the water was more than Ice cold. I was very disappointed in the pool because I went there for three days to swim. I hate the cold, especially ice cold!!

10/10

Exceptional

24 Jul 2026

Bruce

Everthing was grat

8/10

Excellent

23 Jul 2026

Michael

Conveniently located

2/10

Poor

21 Jul 2026

John

Tried to cancel within minutes of reserving the room.

Self

6/10

Pleasant

21 Jul 2026

Amy

Room was clean- but the lobby area where breakfast was served was really hot- It felt like the AC was not working. The washing machine was broken and some of the electric plugs in the room were not working.

Family_with_children

10/10

Exceptional

20 Jul 2026

Charlene

Front office staff was super nice!

Business

4/10

Poor

19 Jul 2026

Michelle

I really hoped for almost $200 a night, this would be a hotel I could use frequently. The elevator got stuck on one of our trips up/down. They had 2 elevators, but only one in use. My room didn't have a phone, so I was unable to call front desk for several things. I needed the fridge, hence something I checked pre buying, only to have the room fridge not work. The next issue was, one had to get off the toilet to reach the tp. The workers were nice. The room smelled of bleach, so clean. The breakfast was delicious. We liked the coffee machine downstairs. The ac worked. Would I stay again? Maybe, but ultimately disappointed. However in this part of town, options are limited. We were safe, and not sleeping in a car for the night.

Family

2/10

Poor

17 Jul 2026

Karsten

Horrible customer service. I dont recommend it

10/10

Exceptional

15 Jul 2026

Debra

I’m not going to lie, I’m big on reviews and I walked into the hotel skeptical because I saw a couple of mixed ones but had an open mind and hoped for the best. Upon arrival I was greeted by smiling faces that immediately made me feel at home. I walked into my nice and clean room and I was very pleased. The breakfast was great, coffee was amazing, and overall loved my stay! I felt safe, was greeted every time I walked passed the front desk, my room was near the front so that was another plus. Housekeeping was friendly and cleaned my room very well. The pool was a little chilly but we went in anyway. I’m so glad I chose this hotel, and like I told staff, y’all will totally be my “go to” whenever I make my way up to stephenville! Thank you for everything, and for making my stay comfortable.

Friends_and_family Family

6/10

Pleasant

13 Jul 2026

Brian

Breakfast was good staff were helpful

Business

8/10

Excellent

12 Jul 2026

Scott

Easy check in and nice place

8/10

Excellent

12 Jul 2026

Katelyn

It was a quick easy check in. Everyone was kind & super helpful.

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Cristi

We only stayed for the night but it was a very pleasant overnight. No complaints! The breakfast was great too!

Friends

4/10

Poor

09 Jul 2026

Melissa

Room was musty and smelly! Very outdated! Hotel hallways and dining area little to no AC.

10/10

Exceptional

05 Jul 2026

Shayna

It was incredible, everything was great!!

Family

10/10

Exceptional

05 Jul 2026

Mark

Staff was great and Good location. Lots of restaurant close to eat . Clean lobby and rooms

Friends_and_family Family

6/10

Pleasant

28 Jun 2026

Janice

👍

Partner

8/10

Excellent

28 Jun 2026

Neal

Few cosmetic issues in the room but was very clean and quiet

Friends_and_family Family

10/10

Exceptional

27 Jun 2026

Karen

Quite area, friendly staff, clean room.
Only downside was our carpet was damp as if it had recently been cleaned

Partner

8/10

Excellent

27 Jun 2026

Don

Rooms was clean, and well appointed. One of the lights in the bedroom did not work. But other than that it was a good choice for the price

Friends_and_family Family

2/10

Poor

27 Jun 2026

Claudia

We checked in late due to my daughter’s work schedule. As soon as we got to our room we noticed a big cockroach on the floor. I called the front desk and they offered to come and kill it for me. Also, the AC unit was blowing hot air. When I called the front desk, the lady told me they were booked solid for the evening but that she could bring two fans to my room. And so she did! It was a horrible night with no AC in our room and the fans did not help much at all. We will not stay at this place again.

Family_with_children

10/10

Exceptional

26 Jun 2026

Sara

Great staff nice room close to everything.

4/10

Poor

26 Jun 2026

Amy

There was a huge roach in our room. We reported it the staff said they cld come kill it but there were no rooms left. We had to take the bed apart and lift it to get to the roach and kill it. Didn't sleep well after that.

Friends_and_family Family

6/10

Pleasant

26 Jun 2026

Kristin

Hallways were burning up. So as soon as we got to our room at 3 pm i turned down the ac to 60. When we laid down for bed @ 11pm everyone in my hotel was complaining how hot it was. I swear the ac didn’t get cold till 3 am. A full 12 hrs. I was exhausted the next morning because I slept so bad due to the heat.

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Randy

The pool was nasty and water smelled really bad. No clean pool towels and hampers and all trash cans we passed were full. No bedding or pillows for pull out couch. Asked but only got a pillow and handed me the pillow case to put on myself which was fine. Glad we had a couple of throws in the car.

Family_with_children

10/10

Exceptional

23 Jun 2026

Jimmy

It was as described;

Business

10/10

Exceptional

22 Jun 2026

Stephanie

Clean..fresh smell. Comfortable beds and pillows. Quality in room coffee.
Great breakfast. Only issues were, breakfast was not on time if you are on a schedule and chlorine in pool in strong. Overall great stop.

Family_with_children

10/10

Exceptional

19 Jun 2026

Catherine

Clean. Food breakfast, nice staff. Felt safe.

Family_with_children

6/10

Pleasant

18 Jun 2026

Raylena ('Lena)

The pool was disgusting!!! I told them and I was told it needed to be vacuumed, but they didn't do it. The filter was not running and it stunk!!!
Staff were pleasant but did nothing about the pool. Very disappointed.
Rooms were clean and beds were comfortable.

Family

2/10

Poor

18 Jun 2026

Amber

The room was wet/damp & had an odor to it

Partner

6/10

Pleasant

17 Jun 2026

William

Hotel was ok, clean, comfortable. AM staff was not very friendly. Girl in a volleyball outfit (very short shorts) was working breakfast (?). At 8:00 am, hot food trays were empty and were not filled during the half hour we were there.

Partner

8/10

Excellent

16 Jun 2026

Brandi

Great staff! We went to Stephenville for college orientation.

Friends_and_family Family

8/10

Excellent

14 Jun 2026

Gloria

Staff was friendly. Room where we stayed was a bit noisy. We were right above main entrance on 2nd floor, unsure where it came from.

Friends_and_family Family

6/10

Pleasant

14 Jun 2026

Garry

Hall carpet was very worn. The floors in the elevators were in bad shape. Didn’t expect much for breakfast but got less than expected. My room was clean, in order, and comfortable.

Partner

4/10

Poor

12 Jun 2026

David

Place was dirty - stains on bedding. Toilet ran continuous. No accommodation on request for later checkout. Breakfast has limited options - limited healthy choices. Wi-Fi did not have Internet connectivity.

Self

8/10

Excellent

12 Jun 2026

Jermaine

It’s good for a night. I would stay there again just not my favorite. Just a lot of oil workers and trucks. I

Self

6/10

Pleasant

11 Jun 2026

Stephanie

Breakfast was ok.

Family_with_children

8/10

Excellent

11 Jun 2026

Kara

The washers were out of service with Jo signage or warning. When addressed with staff they were very apologetic and offered to pay back lost change

Family_with_children

10/10

Exceptional

10 Jun 2026

Juan

I

Partner

4/10

Poor

07 Jun 2026

Cody

Smells like smoke in non smoking rooms

Self

4/10

Poor

07 Jun 2026

Jonathan

Hotel smelled pretty bad, pool was unusable (green and cloudy) in June in Texas, none of the ice machines were working, others staying there complained of bugs. Would not book again

Family_with_children

2/10

Poor

07 Jun 2026

Aaron

Staff was not friendly. I Worked all day and shower did not work. Management and staff did not care. Food was cold. The super 8 motel is better And they only serve cereal, fruit and yogurt.

Partner

6/10

Pleasant

07 Jun 2026

Johnetta

Only down fall was pool was not clean and not open, breakfast was the same thing for Saturday and Sunday.

Friends_and_family Family

2/10

Poor

07 Jun 2026

Katherine

I was incredibly disappointed in this hotel. The hot water took almost 10 minutes to heat up in the shower. The television was broken and had going through it. The ice machines were all broken and weren’t fixed my entire trip. And when I talked to the staff about it, nobody was very helpful. The pool is literally a science project. Maybe the grossest thing I’ve seen in a long time. The location was incredibly convenient as I was there to see my son at Tarlton but I won’t be staying here again.

Self

8/10

Excellent

06 Jun 2026

Teandrea

Very clean

2/10

Poor

04 Jun 2026

Linda

The room was semi-clean. TV had poor quality and did not work til midnight. Checked out early.

Friends_and_family Family

10/10

Exceptional

02 Jun 2026

Scott

Staff was great place was clean great place to stay

Self

2/10

Poor

02 Jun 2026

Jenna

We discovered bed bugs in our room and left immediately due to concerns about bringing them home. Despite no longer being able to use the room, the hotel refused to cancel the remainder of our reservation and directed us to contact management.

Over the following days, we made numerous attempts to resolve the issue through phone calls, emails, and in-person visits. Management eventually responded to a few emails and made one attempted phone call. However, subsequent emails sent to coordinate a conversation went unanswered, and later phone calls were not answered or returned. As a result, we were unable to have a meaningful discussion or reach any resolution.

Because we had to leave immediately, we were forced to find accommodations elsewhere and incurred additional expenses. We also spent considerable time and money cleaning and treating our belongings to avoid bringing bed bugs home.

To date, the hotel has not provided a refund, reimbursement, or any meaningful resolution. While the condition of the room was concerning, the lack of follow-through and communication afterward was equally disappointing.

Based on this experience, I have filed or will be filing complaints with corporate management and the local health department. Prospective guests should carefully consider this experience when choosing where to stay.

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Stacey

First stay here with my service dog Luna.
The staff and roon was outstanding.

Pet

6/10

Pleasant

31 May 2026

Shauna

The room appeared to be clean. It did have a need for exterminating. When we inform the front desk, she looked at us with a very blank face and looked blankly at me. Not one of the ice makers in the hotel worked. The pool was opaque and green.

Friends_and_family Family

6/10

Pleasant

28 May 2026

Adalys

La limpieza buena . Pero cuando entramos nos encontramos con una cuchara. El desayuno muy bueno por todo lo demás muy bien . Gracias y muy amable la mujer de la recepción

Family

10/10

Exceptional

28 May 2026

Lynne

Nice clean room and convenient location

Friends_and_family Family

2/10

Poor

27 May 2026

Zachary

The lobby smelled like moldy laundry, washing machines were broken and pool was closed.

Family_with_children

10/10

Exceptional

26 May 2026

Tina

Room was clean and staff was very friendly. Would stay here again.

Partner

2/10

Poor

26 May 2026

Dana

The property was not clean. The pool was green the entire time we were there (3 days). The main hotel and hallways had an awful smell. In the room the TV did not work, there was mold in the shower, the floor was wet by the AC unit, and several lights were out. Many lights in the main corridor were either out or flickering. This is by far the worst hotel I have ever stayed at.

8/10

Excellent

22 May 2026

Chris

Ran out of eggs and sausages at 8:15am.

Partner

8/10

Excellent

18 May 2026

Curt

Over all ok. Fire alarm in kitchen goes off in the morning.

Friends_and_family Family

6/10

Pleasant

17 May 2026

Stacey

Breakfast was no appetizing at all according to my husband so I didn’t bother.

Friends_and_family Family

4/10

Poor

17 May 2026

RONDA

The A/C throughout the hotel was not working, but the A/C worked in the room itself. The continental breakfast was skimpy at best! No fruit, muffins, etc.

Partner

6/10

Pleasant

13 May 2026

Kristine

The staff was plesant but we dif not have much inter action with them. Very disappointed to have a green pool and you could definitely smell it inside the main lobby.

Partner

10/10

Exceptional

08 May 2026

Rebecca

Great hotell

Friends_and_family Family

2/10

Poor

04 May 2026

Chad

The door safety lock fell off the door. The shower didn’t work. The hairdryer didn’t work.

Friends_and_family Family

4/10

Poor

03 May 2026

Jeramy

The outdoor pool was green and not maintained. It was the beginning of May so it should have been ready for use. The shower curtain in the room was too short so water leaked out with every shower. The A/C unit sounded like a dying animal when the compressor kicked on making sleep difficult. I’ll be staying somewhere else from now on!

Family_with_children

4/10

Poor

02 May 2026

Whitney

Cancelled our room because we were late, dirty, had to pay extra to get another room, no bedding for pull out, ac made noise and hardly worked

Friends_and_family Family

6/10

Pleasant

30 Apr 2026

Laurie

Tried to change rooms because I needed two beds. We told because I used a third party and prepaid I couldn’t be helped. Asked for clean towels and didn’t receive. Asked for the refrigerator to be replaced because the motor was loud. No hot water the last day. Breakfast was late on our last day. Staff was not willing to help.

6/10

Pleasant

30 Apr 2026

Camarin

I was a little worried booking here because all the reviews say that the elevator was NOT working and we were staying with a bus of high schoolers. Happy to report it worked great! Bathrooms could use a bit of a update, but if you are just passing through this is a great hotel.

Self

10/10

Exceptional

29 Apr 2026

Robert

All good

Partner

6/10

Pleasant

28 Apr 2026

Dalene

The pool was unclean and not swimmable. The elevator did not work. None of the ice machines were operational. The room was clean and comfortable. Breakfast was good. Staff were not friendly. I did not see one person even smile.

Friends_and_family Family

4/10

Poor

27 Apr 2026

Todd

Terrible experience at this property. First of all, the shower curtain was not long enough and only came to the each of the tub. Water would go everywhere when showering. Also saw several roaches in room and also brought one home in the suitcase! Staff was great but the property needed work. Also, the elevator don’t close when we were leaving and therefore none of the elevators worked, so we had to use the stairs to get all our stuff out. Poor experience overall.

Partner

10/10

Exceptional

24 Apr 2026

Amy

Clean, quiet, and great breakfast

Family

10/10

Exceptional

24 Apr 2026

Queston

Well maintained, great Breakfast!

Self

2/10

Poor

18 Apr 2026

Regina

$300 a night you should expect all amenities to work especially Air conditioning. Called front desk and he didn’t care. I told him I was gonna write a bad review, he said that’s fine.

Friends_and_family Family

8/10

Excellent

16 Apr 2026

KRISTY

Friendly front desk staff, good wifi, clean rooms. Standard breakfast offerings.

Self

10/10

Exceptional

16 Apr 2026

Chyral

Third time staying at Stephenville BW! Alway clean and very nice staff

Family

6/10

Pleasant

13 Apr 2026

Renee

Ac not working properly but they gave us a fan. Water leaked in tub and shower. Toilet seat loose

Partner

10/10

Exceptional

10 Apr 2026

Robert

Clean room. Quiet hotel.

8/10

Excellent

06 Apr 2026

Samantha

We enjoyed our stay

Family_with_children

4/10

Poor

29 Mar 2026

Sandra

okay

2/10

Poor

29 Mar 2026

Tyler

The breakfast was virtually nonexistent and they ran out of most food by 830. Not one ice machine worked on the property, so no ice anywhere. Toilets would not flush properly. Mini fridge didn’t cool at all.

Family

6/10

Pleasant

26 Mar 2026

CHRIS

Stains on the bedspread. Not a single ice machine in the building was working.

Business

6/10

Pleasant

22 Mar 2026

Kevin

No iceachine worked. Met with a shrug from staff. Same at breakfast . I don't recommend staying here.

4/10

Poor

22 Mar 2026

Amber

Comforters and pillows had stains. Elevator was sketchy. Pool was not useable. Staff was friendly.

Family_with_children

6/10

Pleasant

18 Mar 2026

John

Clean, large spacious

Self

8/10

Excellent

16 Mar 2026

Olga

The room requires a comprehensive deep clean. Moreover, the toilet is in need of repair, as it's not filling with water as it should. The air conditioning unit is also not performing its intended function, leading to a warm and uncomfortable room.

Partner

6/10

Pleasant

09 Mar 2026

CHRIS

Tghis is A GREAT hotel and we stay there often. However, the customer service was a miss this trip. The ice maker on the 1st,2nd,3rd, 4th floor was out of order this weekend. I just wanted a yeti cup full of ice and water.
Also, the hot water was turned off for the hot chocolate after breakfast. So coffee is available all day but hot water only in the morning-yet hot chocolate and iced tea packets are available? It was 48 degrees Saturday, and hot tea would have been nice. I ask 3 different staff members over the weekend for \"Yello\" -ice and hot water and my response was \"no English\". How can staff properly provide customer service if they can't speak English? Breakfast sausage was great, powedered eggs were not. Waffle was great, some fresh fruit would have been nice.

Friends_and_family Family

10/10

Exceptional

09 Mar 2026

Mary

The room was very comfortable for us. The bed was very comfortable.

Partner

6/10

Pleasant

03 Mar 2026

Val

Almost everything was fine. The staff that we interacted with were very nice. The problems were, only one of the two elevators worked, so sometimes there was a more than expected wait. The other thing was no ice. When we came in there was one of four ice machines that worked. After the first night it quit as well. Not acceptable.

Partner

10/10

Exceptional

28 Feb 2026

Nancy

Yes

10/10

Exceptional

25 Feb 2026

Edwin

Hey

2/10

Poor

22 Feb 2026

Jeffrey

I rarely write reviews, but after this experience, I feel obligated to warn others.

I had two rooms booked at the Best Western Plus in Stephenville for my family while we were in town to see my son perform in his first college play at Tarleton. I communicated clearly in advance that I would be arriving late (around 1:30–2:30am) and requested a late checkout because the Sunday performance was later in the day.

The hotel responded in writing and confirmed that they would add a late checkout at 3:00pm for both reservations. There was also written confirmation that they had my credit card authorization form on file and that everything was handled.

Fast forward to Sunday.

I didn’t get into my room until 4:00am. Despite having a confirmed late checkout, housekeeping knocked on my door THREE separate times that morning. Then, the front desk sent a staff member up to my room to try and force me to leave, insisting there was no late checkout arranged.

Only after I forwarded their own email confirmation did they respond with, “She didn’t know about the late checkout… she is still fairly new.” That excuse might explain internal miscommunication, but it does not justify harassing a paying guest who had written confirmation.

To make matters worse, after all of this, they still told us we did not have a late checkout arranged and essentially pushed us out.

As someone who travels frequently for work and stays in hotels across the country, this was unacceptable.

Family

10/10

Exceptional

21 Feb 2026

Rosa

Room was spacious, clean, but the fridge didn’t work. I didn’t use it, and I forgot to let the front desk know it wasn’t working so that it could be fixed. Other than that it was great. Front desk employees were super nice!

Self

6/10

Pleasant

16 Feb 2026

Lisa

Tub was very slippery. My husband fell and hurt himself

Leisure Family

10/10

Exceptional

11 Feb 2026

Delano

Very nice and peaceful. Located dead cent of town easy access to everything.

Partner

2/10

Poor

25 Jan 2026

JoAnne

To start with, the premises was understaffed. Front desk was training two folks at once. Got there and the elevators were out. No warning. Room was on the 3rd floor. Breakfast had oatmeal. However no brown sugar to go with it. TV had permanent vertical lines going thru it. Took them 3 TVs to find one that worked. Looks like this hotel has the ability to be a nice hotel, but management is running it like a low end hotel.

Leisure Family

8/10

Excellent

15 Jan 2026

David

Room was nice. Good location.

Business Self

6/10

Pleasant

15 Jan 2026

Michelle

Room was clean, but the elevators have been broken for months and there was no hot water.