My wife had no sleep on an old, broken and extremely uncomfortable mattress. The bunk beds ironically provided an acceptable mattress which (at nearly 80 years of age) we hauled up the stairs for night 2. There were no bedside lamps and the bedside drawer was full of unpleasant rubbish.
We had no human interaction with this booking from end to end. The owners would be well-advised to pay less attention to technology and more to their guests and the condition of their property and its amenities.
Our accommodation at Le Dimore completely ruined our stay in Bari. For this privilege we paid a large premium over other properties we have given five stars. I guess the joke's on us as there's no obvious remedy.
Likes: location; security
OK: cleanliness (mostly)
Dislikes: absolutely everything else