Sotogrande Neopolitan Hotel

8/10

Excellent

06 Jul 2026

Pierre

Nice hotel in a relatively calm area with space around. Pool, basket ball court. Nice elevator. Good breakfast, wifi (but not a permanent connection), shower. Window to receive light, can be partly opened for air. Working air exhaust in bathroom. 2 large comfortable beds. One chair. Cooling either too much or too little. Many annoying small problems : kettel not working, TV has no remote control, fridge has no light, safe is not really usable, not enough drinking water (1/4 l per person per day if the room is serviced), toilet dirty under the seat, no sign \"clean the room|do not disturb\", door does not close well (spring too weak). Staff does nothing after requests.

8/10

Excellent

04 Jul 2026

Wayne

Very nice hotel and very clean..would stay again

6/10

Pleasant

29 Jun 2026

Estrellita

Close to sm Fairview mall
Staff are nice, the guards ,kitchen staff, front desk , the helper they are very nice .
The only concern everyday we have full of garbage we want to throw right away so the is room is clean but we have to wait longer time to clean just the thrush bin .
Hope there a big garbage can in every floor that way in case the guest wanted to throw their thrush they can just put outside and that could save the helper.

Family

10/10

Exceptional

18 Jun 2026

Christopher

I had a wonderful stay , the property is clean , comfortable and peaceful , and the staff was very friendly and super helpful .⭐⭐⭐⭐⭐

Partner

10/10

Exceptional

13 Jun 2026

Janitz

The staff was absolutely wonderful. The hotel is okay. The room was comfortable and the AC was strong. The bed was firm and the staff provided extra pillows. The gym was a bit dated, and the treadmill was out of service for my whole visit. Free-weights and other options were available. The massage services were 100% exceptional.

Partner

6/10

Pleasant

25 May 2026

Joost

When I checked in, I was assigned a room with dirty linens and a used beer can. I had just come from a long flight, so it was disappointing.

The restaurant staff was EXCELLENT. The location was near a major mall.

My stay was fine after the first incident, but it was ruined at checkout when a staff member questioned me why there was only one hanger in the closet, using an accusatory tone as if I had stolen it. There was only one hanger to begin with. This hotel could have been fine if the front desk staff were trained to handle issues like they did with me.

I told them to add a hanger because I would feel bad for the next guest who would be subjected to an accusation of theft, as they did to me. Although they apologized, the damage had already been done.

Self

10/10

Exceptional

08 May 2026

maria

All of the staff were very courteous. The lobby was impressive.

Self

6/10

Pleasant

08 Mar 2026

Reginald

Some things in room need to be fixed or repaired

Partner

10/10

Exceptional

02 Mar 2026

Colin

Great location, comfy and well-presented rooms, lovely staff

Friends

10/10

Exceptional

01 Mar 2026

John

Booked this hotel for my Mother-in-law and nephew. They loved the place Hotel, said it was spotless, breakfast was great and the hotel was close to all ammenities.

Friends_and_family Family

8/10

Excellent

13 Feb 2026

William

Staff is always responsive and helpful

Business Family

8/10

Excellent

01 Feb 2026

William

Staff was great courteous and prompt in resolving issues.
Kitchen meals were pleasant and tasty, really like the wings…

Friends_and_family Friends

6/10

Pleasant

29 Dec 2025

Romulo

Reservationist are very friendly but the restaurant receptionist is a bit lazy to approach customers for meal orders and room towels are old!

Leisure Partner

10/10

Exceptional

14 Dec 2025

Carlomagno

Lovely hotel… good staff, nice and clean room, but only 2 towels should have extra, hand towel as well anyway thank you and see you soon again..

Leisure Self

10/10

Exceptional

04 Dec 2025

Derwin

Great job

4/10

Poor

29 Nov 2025

Denise

Bedsheets and towels had blood and stains on them. No soap in the dispenser, toilet paper half a roll, room had hair and needed cleaning.

Business

2/10

Poor

10 Nov 2025

Claro

Toilet and washing basin had poor drainage - we reported but they could not do anything. It does not flow properly.
We tried to have dinner for 6 people they do not have materials. We had to go out to look for restaurants.
No floor towel, no small towel in the bathroom.
This is not because of staff, but very poor management.

8/10

Excellent

21 Sep 2025

Shirley

Nice place to stay. Value for money

Food a bit pricey. Good friendly staff. Breakfast is good . The service is also good

Friends_and_family Family

8/10

Excellent

08 Sep 2025

Carlo

For the money, this has a great deal. Excellent staff and service, nice FREE 2-entree breakfast plus unlimited coffee and it’s like a 10-minute drive (on a Sunday morning) to the Fairview Good Shepherd Parish.

Leisure Self

6/10

Pleasant

30 Aug 2025

arden

Staff were pleasant and accommodating.
Building is older and unkept. Aircon is not enough to cool the room.

Leisure Self

8/10

Excellent

12 Aug 2025

Travis

The rooms are nice and property is good.

Staff service could use improvement.

The room was supposed to be cleaned daily and it was not. Leaving us with no clean towels and a dirty floor.

Business_and_leisure Family_with_children

6/10

Pleasant

31 Jul 2025

Estrellita

The stairs to get inside the building when it’s wet are high risk for fall related to water and that time all week was raining,
Because theres a condo and hotel not sure if the residents also using the swimming pool.
One of the aircon inside the gym
Are not working and it was too hot on the gym.
The Gym smells bad and dirty.
Before you reach the gym the room was dark and dirty.

Leisure Family

6/10

Pleasant

31 Jul 2025

Estrellita

Towels are not not really white.
They provide 2 towels and 1 towel for the floor but I asked another big towel because every time I brushed my teeth My clothes wet all
The time because the sink is too high for me so they told me use the towels that use for the floor but its clean the problem is even if it’s clean once it get wet it will Look like dirty because the towels is usually use for the toilet floor.
There’s one cockroach in our room since morning they hide under the bed but we caught it at night and I squeezed with my sleeper.
We called the front desk the lady who answered said she’ll let the staff to clean. We waited more than 30mins no one came to our room to clean.
I went outside the room to see if there is a staff outside and luckily I saw Resty or Rusty on the hallway and asked if he’s able to clean the area with dead cockroach and he cleaned it.
Otherwise staff are nice.
Close to shopping mall
We have to request sign for the door do not disturb because we don’t have it in our room.
The breakfast ok egg and dating na bang is are too oily , no fruits and veggies not much selection and if you want more you have to pay extra.
The table on coffee machine has either ants or fruits flies so dirty . I wished they clean it daily bec they handling foods.

Leisure Family

10/10

Exceptional

09 Jun 2025

Remedios

It was amazing!! We had a wonderful stay at the hotel.

Friends_and_family Family

10/10

Exceptional

28 May 2025

Ian

Staff was professional and responsive. The breakfast was great. Rooms were clean and nice. Location is very close to SM Fairview.

Leisure Family

10/10

Exceptional

16 May 2025

Ian

Breakfast was great. Staff were very helpful and accomodating. The place is very close to SM Fairview and the Fairview Terraces.

Leisure Family

10/10

Exceptional

14 May 2025

Estela

The SM Fairview shopping mall 😊. Is walking 🚶‍♀️ distance. And hotel 🏨 staff are friendly.

10/10

Exceptional

23 Apr 2025

Evan

This is one of if not the best hotels in the north manila area, highly recommended to any one who is visiting SM fairview or other surroundings. Excellent staff, nice large rooms and very nice large swimming pool.

Leisure Family_with_children

10/10

Exceptional

14 Mar 2025

Pierre

Very good hotel in condominium

This hotel is part of a condominium with shared swimming pool and basket ball court. Room has real window, air exhaust through bathroom only when card is inserted. Large TV with usable HDMI. Many electrical plugs. Good for laptop. Good breakfast with large menu. Lobby very comfortable. Little internal and external noise. Close to shopping malls. Bathroom has some humidity damages. This is missing: a drinking water dispender. Safe only works with key (no code): not safe indeed.

Partner

4/10

Poor

12 Dec 2024

Mae

While the staff and service were excellent and location is close to a mall, we encountered several issues during our stay. The room was heavily sprayed with disinfectant due to a lingering cigarette smell, and the toilet had rust stains. Additionally, outside conversations were quite audible. Overall, I would rate our experience as 2 out of 5.

Leisure Partner

8/10

Excellent

25 Nov 2024

Juan

Good value but Internet unavailable for the duration of stay.

Leisure Self

6/10

Pleasant

21 Nov 2024

Rodolfo

Not so accessible to public transpo, shopping malls and restaurants.

Leisure Self

10/10

Exceptional

18 Sep 2024

John

Was very nice property with friendly staff nice little restaurant with prices easy on the Wallet and tasty local foods plus some stuff for the gringos

4/10

Poor

02 Sep 2024

Mitchel

The internet was down most of the time in the 3 night stay.
Dining room bar closed at 6 pm.
Had to repeat & ask for service unfortunately slow.
The pool was not like picture & far away from hotel like 3 blocks & people from the Bario snuck over fence to use.
On the plus side. The mall was close.
The room size was good.
The staff was nice just a little slow at getting things done.

Friends_and_family Friends

6/10

Pleasant

19 Aug 2024

John

Staff were great rooms and hotel clean but gym was in pretty bad shape and no wifi around pool or in gym

Business_and_leisure Self

10/10

Exceptional

10 Jul 2024

Russell

Right by the mall...15 min walk. Perfect!

Leisure Self

10/10

Exceptional

20 Mar 2024

Rosanna

It’s very quiet being in a heart of the city. So peaceful after travelling all over the country, it’s just nice to come back to a very relaxed and calm atmosphere.

Leisure Family

10/10

Exceptional

13 Feb 2024

Nigel

Excellent location.

Leisure Self

8/10

Excellent

11 Feb 2024

Dedee

Limited public transportation available. MRT under construction

10/10

Exceptional

03 Dec 2023

Christopher

Great place to stay ⭐⭐⭐⭐⭐

Business_and_leisure Family

10/10

Exceptional

29 Nov 2023

daniel

Stayed there for two weeks oct 2023. Will stay again

10/10

Exceptional

27 Nov 2023

Christopher

Very pleasant safe , staff is extremely friendly, great place to stay

Business_and_leisure

8/10

Excellent

29 May 2023

Brenn

I stayed here before in August 2022, and then recently again in May 2023. The hotel has improved, maybe because things are getting back to normal after the pandemic. The front desk is now manned 24 hours a day, there is a porter to transport your luggage to your room if you so desire, and there are more guests than before. The free breakfast is good, with American and Filipino options. The room itself was clean, and the hotel is close to the mall. The staff was polite.

Leisure Partner

10/10

Exceptional

28 May 2023

emmanuel

As I stated above excellent

Leisure Self

10/10

Exceptional

21 May 2023

Jeffrey

Very accommodating staff. Needed a late check out.

Leisure Partner

10/10

Exceptional

01 May 2023

Michael

Very clean and comfortable and staff was very nice and helpful

Leisure Partner

10/10

Exceptional

24 Apr 2023

Jean

Hotel is close to a major shopping centre.
Facilities are clean and maintained.

Only thing I wish they can improve on is the Google Maps location of this Hotel, all our Grab drivers were getting confused/lost and being directed to the residential part of the area. There are 2 signages on the road but quite hard to see at night.

Leisure Partner

10/10

Exceptional

16 Apr 2023

Sienna

Excellent staff. Good facilities. Very clean. Felt very safe, even as a lone traveller

Leisure Self

10/10

Exceptional

16 Apr 2023

Ma Elena

Brilliant service orientation from employees in the reception, housekeeping, room attendant, security, and kitchen. They make you feel like a VIP. The hotel is new and modern with pools and gym. Thank you Sotogrande! Hope the service standard will be maintained over the coming years. More power and kudos!

Business_and_leisure Family

8/10

Excellent

09 Mar 2023

Jenelyn

need to improve meal

Leisure Family_with_children