Name: Best Western Plus Ruston Hotel
Address: 1011 Willow Glen Boulevard, Ruston, 71270, US

6/10

Pleasant

31 Jul 2026

Janice

It was just not really clean and several things in room were broken...staff tried hard to help.

4/10

Poor

30 Jul 2026

Kellie

Our experience was ok. We had a brown stained towel in our room and only one roll of toilet paper. Other than that things it was ok.

10/10

Exceptional

29 Jul 2026

Elisa

Everything was great except that I wasn’t able to leave my bags prior to check in and there were no rooms available/no possible check in until after 3pm.

6/10

Pleasant

28 Jul 2026

Brandi

Room didn’t seem clean. Sticky residue on the tables.

8/10

Excellent

27 Jul 2026

Wayne

The room was super clean, the bed was comfortable, the temperature was perfect. The breakfast was excellent with strawberry waffles, eggs, sausage, cereal, apples, oranges, variety of juices, coffee of every flavor. The swimming pool was clean, even though we did not try it. I was not able to get either of the treadmills to start even though the display was lit up. I did not take time to ask for assistance at the front desk, so it may have just been my lack of experience with that brand. My only other complaint was the tub was slow in draining. Everything else made this a most pleasant night's stay and we will return. Oh, yes the price was reasonable as well.

8/10

Excellent

25 Jul 2026

Robert

Room was large (plenty of space) and clean. Quiet room! & I was across from the ice machine and elevators. Close to LA Tech campus, approx 7-8 min drive. I’ll stay there again when I go back for homecoming in the Fall. I had there free breakfast one morning. Dining area was very clean. Food was fair, better than I expected. Was good for a quick bite to eat before going to campus. Fruit, toast, bagels, cereal, eggs, sausage, milk, fruit juice, & cook your own waffles.

8/10

Excellent

24 Jul 2026

Ethel Camille

Rooms were large and comfortable; however could have been cleaner and bathrooms better maintained . Had issues with tub stopper. Overall good experience. Breakfast service had many options.

6/10

Pleasant

24 Jul 2026

Janice

My stay was mediocre. I requested an extra pillow and blanket, there were none. There was a total of 2 bottles of water in the entire hotel. The staff brought me a curtain for an extra blanket, the desk lamp was broken, there was no ice bucket, the staff brought one up without a lid. This was the worse hotel experience I’ve had in years. I chose it because of the price and it was near the university. I canceled my second night and went to TRU Hilton. Worth the change!

4/10

Poor

24 Jul 2026

Austin

There were several cleaning issues when we arrived, including hair and a cockroach in the bathroom, a wrinkled bed, and pee in the toilet. The staff was understanding of the issue; however, no financial compensation has been given at this time. While we experienced a lackluster cleaning service, the gym and free breakfast were very good.

6/10

Pleasant

24 Jul 2026

Sara

Room dirty, only sheets on bed no blanket or comforter. Room was not cleaned after last guest. Towels just thrown in bathroom. No blow dryer

2/10

Poor

24 Jul 2026

Ines

Louisiana Best Western Plus
Very bad experience on July 22 -left on 23 2026 room 210
I went to take a shower around 10:30 pm and the water will not drain. My husband went to talk to the front desk he talk to Bri. My husband explained what was happening she proceeded to call the manager Jayson, at the point Bri had him in the speakers phone. She did not know how to explain what was happening, so my husband ask to talk to him (the manager which his name was Jayson) he started to say to my husband that he does not talk to the guest. Russ explained to the manager what was happening and he repeated that he was not going to talk to him and if you continue I will hang up. So
In the meantime we were stuck with a bath tub not draining to take a shower. There was no manger, no maintenance onsite to help us. The hotel was full to give us another room. We were asking manager for a refund due to bad service. My husband ask Bri the front desk for more towels so he can wash himself in the sink. And he also ask for a plunger’s to see if he could fix the drain. There was so much junk coming out that it was discussing. We need a refund due to the hotel did not accommodate us with there service. This is not acceptable the unsafe room condition and the local manager' refusal to assist.

10/10

Exceptional

20 Jul 2026

Emily

clean room, staff was professional and the breakfast was fresh. The only negative thing i can say is the Remote did not work for the TV, but If I would have let them know I'm sure they would have fixed it.

Family

6/10

Pleasant

19 Jul 2026

Larry

Friendly staff. Breakfast was missing items that were supposed to be out. Back security door supposed to be locked, (not).
Lot of people lounging around lobby & outside. A beggar hanging around back door asking for cash. Not a good look

Partner

2/10

Poor

18 Jul 2026

Kim

Room looked like it was slept in and sheets on bed were short sheeted
Towels in disarray
Clerk said there were no more rooms
We had to make the bed ourselves
Carpet leading to bathroom torn
TV didn’t work so clerk came back to fix it
Then the tv didn’t work the next morning
Elevator was out of service so we had to use the very steep stairs where the stair nosing was loose

Partner

8/10

Excellent

16 Jul 2026

Kimberly

Room was clean and Comfortable .Staff was very polite and helpful.

Friends_and_family Family

8/10

Excellent

12 Jul 2026

John

It was just ok

Self

6/10

Pleasant

10 Jul 2026

Shannon

The shower drain was clogged up and we had to take fast showers to keep the water from running over. It just wasn’t a comfortable stay.

Family

4/10

Poor

10 Jul 2026

wendy

Bathroom vanity light was out, second bathroom light flickered when on. Floors had not been vacuumed or mopped recently with hair, dirt, rubber bands on ground. No toilet paper in bathroom even after “housekeeping” came by. Bathroom ceiling was peeling and molded in an area. Room phone did not work. Only housekeeping I saw was a woman and a child with her that was cleaning, both in street clothes. Generally unprofessional services.

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Kathy

Staff was helpful and friendly. Room was clean.
Plenty of parking. Good breakfast.

Family_with_children

10/10

Exceptional

06 Jul 2026

Carl

Great place for a family stay. The breakfast was good and the convenience for other food options are nearby.

Family

8/10

Excellent

04 Jul 2026

Richard

Room clean, breakfast good, staff helpful.

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

AMY

Rooms were clean and comfortable. Great to navigate into town right off interstate.

Friends_and_family Family

6/10

Pleasant

28 Jun 2026

Kathy

My room was fine however, the bathroom needs a lot of attention with regard to moldy grout, a sink that fills up and doesn’t go down properly in a toilet that didn’t look like it had been cleaned in a month
The rest of the room was very clean and orderly and maintained well

Addressed those issues of the bathroom with the staff and they responded appropriately

Partner

4/10

Poor

27 Jun 2026

Raquelle

I stayed here for 3 nights during my daughter’s college orientation. The parking was great, and the staff especially the front desk receptionist were friendly and helpful.

Unfortunately, the room itself was disappointing. The toilet paper was left on the sink instead of the holder, there were no coffee packets (only sugar and creamer), no “Do Not Disturb” sign, and the TV cable didn’t work.

The biggest issue was housekeeping. The bathroom didn’t feel properly cleaned, so I wiped it down myself. The towels weren’t neatly folded, and overall the room felt like it had been rushed. I usually leave a tip for housekeeping, but this time I didn’t because the room wasn’t cleaned to the standard I expected.

I didn’t try the breakfast, so I can’t comment on the food. I only grabbed coffee downstairs since there wasn’t any in my room.

Overall, the staff and parking were great,but the housekeeping needs improvement. I’m not sure if I’ll stay here again. I’ll probably look at other options next time, but I haven’t completely ruled it out.

Partner

10/10

Exceptional

27 Jun 2026

Shameika

The staff was amazing. They were wonderful to my daughters and I even giving her advice on her volleyball camp.

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Samantha

Very clean and comfortable. Staff was a bit off-putting.

Partner

6/10

Pleasant

22 Jun 2026

Alison

The rooms were not completely clean. There was an issue when we got to our room that it looked like it had not been made up properly and that somebody had laid on the bed after the fact, and the door was cracked open as well. Went down to the front desk and the girl checked some other rooms and moved us.

Family_with_children

4/10

Poor

21 Jun 2026

Simone

The breakfast was terrible; eggs did not taste like eggs; One of the staff members called me a \"smart ass\" when she thought I had checked out and tried to open my door to my room at 10:20 am; there was only 1 person working the front desk at times and our wait was very long to check in while he was upstairs; the room had rust on the corners of the room and in the shower area; Workers on check out day, sitting at the front desk eating chips while customers checking out; the gentlemen that worked the desk were very nice and polite and accommodating but the rest was not good.

Friends_and_family Family

2/10

Poor

21 Jun 2026

karla

My 2 bed room had no towels,
no toilet paper and one bed had blood stain on the sheets. The Ac did not work. It was 78 degrees.

Family_with_children

4/10

Poor

16 Jun 2026

Tonja

The hotel needs to update and replace the nasty dirty furniture. The bathrooms have rust stains in them. The water doesnt get hot in the shower. The sheer curtains were stained. Over the rooms were dirty

Self

6/10

Pleasant

16 Jun 2026

Ginny

The room was clean. Very hard to get clean towels, was told they were in the washer on two separate occasions. The pool was not clean, it had debris all at the bottom not sure if anyone maintains it. One of the two treadmills in the workout room is broken. Definitely not worth the price of the room.

Family_with_children

4/10

Poor

14 Jun 2026

James

No hot water, only warm at best. Front desk staff was not helpful. The bed was very uncomfortable. I try to find the good in all situations but there was not much good at all about this hotel stay. I will not recommend.

Friends_and_family Family

2/10

Poor

14 Jun 2026

Roy

The room wasn't clean and hallways were dirty.The room wasn't ready upon our arrival and staff didn't have enough customer service skills to answer questions.

Partner

4/10

Poor

14 Jun 2026

Justin

Room was not clean upon arrival and no daily room cleaning was provided for the entire stay. We had to ask the front desk for fresh towels daily. The room and hotel itself is dated and not as new/clean as advertised.

Family

2/10

Poor

07 Jun 2026

Christopher

We have stayed at this property before for baseball and have not had any issues. This time, we arrived later in the night. We got up to the room, the curtains were on the floor, the beds looked like they had been laid in already, there were piles of hair on the floor, food on the chair, spiders crawling on the floor, and the mirrors were so dirty. We went back downstairs and spoke with the front desk. They tried to help and went upstairs to clean the room. We were told they did not have another room to move us to. After waiting 30 mins in the lobby, we went back to the room. It was cleaner but there was still hair all over the beds and imbedded in the all the towels. The curtains fell again and while closing the bathroom door, the handle fell off. I was charged $270 for 1 night. Prior to leaving this morning, a house keeper knocked on the door and asked if we were checking out. She was barefoot….. Will never stay here again.

8/10

Excellent

06 Jun 2026

Robin

Nice hotel for a Best Western could use some remodeling and upgrading.

Friends_and_family Family

6/10

Pleasant

05 Jun 2026

Kim

Room did not look very clean. Bed was sloppily made. Hair in the tub. Did not have hot water the night we checked in. Tried to call front desk but the phone did not work. Went down to talk to them and there was nothing they could do since it was late. They ran out of forks at breakfast. They had to hunt down a fork so we could eat our waffles.

Family_with_children

8/10

Excellent

03 Jun 2026

Michael

Clean room. Comfortable bed

Self

4/10

Poor

02 Jun 2026

Joyce

Room could be cleaner

10/10

Exceptional

27 May 2026

Hope

Our first room had a couple of minor issues, and the front desk clerk wasn’t able to resolve them, but he quickly moved us to a new room. The second room was great, comfortable bed, great air conditioning, and everything worked as it should. Every staff member we interacted with was friendly and helpful throughout our stay. We stayed for a couple of days, and the breakfast was consistently good each morning. The fitness center was adequate for a short stay, though the pool wasn’t ready for swimming.

Friends_and_family Family

6/10

Pleasant

26 May 2026

Michelle

When we arrived the room was open and had been used. Toilet seat was up, tv on and bed had been lain on

Family

8/10

Excellent

24 May 2026

Derek

The staff was great, breakfast was good, ac was great, but the maid staff lacked, you could see smudges on the mirrors, their was a bulb out in the mirror in our room, and their was no soap or shampoo.

Family

10/10

Exceptional

23 May 2026

Lori

Very friendly & efficient staff! Perfect place to stay for visits to LA Tech!!

Partner

6/10

Pleasant

21 May 2026

Anya

Positives: The staff was great. The breakfast isn't a huge selection, but is adequate and everything seemed fresh. I only had coffee and a waffle. Hotel was quiet and secure. A/C in the room worked well and the room was nice sized. Negatives: The bathroom was lacking the cleanliness I expect. Tub and lower shower were discolored by water stains and/or build up of bath residue. The tub drained slowly. And there were hairs I had to rinse out of the tub and sink before using them. The carpet in the room also seemed dirty, like it was due for a good cleaning. There was only a single coffee cup in the room, so making a cup for each person was not possible. Overall: Not a bad stay but an improved cleaning would definitely have made me more comfortable. It really seemed to be primarily a housekeeping/maintenance issue that should be easily taken care of by some added attention to the details.

Business

10/10

Exceptional

19 May 2026

Ieasha

Everything was great! The staff was super friendly

Family_with_children

4/10

Poor

19 May 2026

Cornelius

The floor carpet is very

4/10

Poor

13 May 2026

Amy

When we checked in and went to our room the room was dirty from the previous guest. Our friends with us had to go to the lobby two times before they finally got a key that opened their door. There was one girl working at the front desk. She finally (very slowly) found us a clean room. The next morning I went down to lobby to get coffee and it was basically hot water that came out. Disgusting. My son is considering LA Tech for college and we were there for a campus visit. I will be sure that we never stay here again.

Friends_and_family Friends

10/10

Exceptional

12 May 2026

Jerica

Nice

Partner

10/10

Exceptional

12 May 2026

Nancy

Very nice hotel, will use again in the future.

Partner

10/10

Exceptional

05 May 2026

Amanda

enjoyed the stay

Friends_and_family Family

2/10

Poor

04 May 2026

Queen

The bed was really bad, it was not a comfortable bed.i woke up tired and my body was sore. The smell in the corridor leading to my room was awful. That smell came from the rug they laid along that corridor. The coffee ☕️ they served for breakfast is very very light to be called coffee. It was just\" brown water.\" . They didn't clean my room. The only positive thing was ,the wifi; TV, AC and the gym place . They should work on the smell in some corridors there.

Partner

2/10

Poor

03 May 2026

Julio

The room was dirty. The toilet had urine in it when we first walked in. The mirrors had streaks on them. Overall it was a terrible experience.

Family_with_children

10/10

Exceptional

02 May 2026

David M.

Great staff! The young man who checked us in was awesome. Breakfast was well stocked. Room was nice. Great stay.

Partner

2/10

Poor

30 Apr 2026

Amber

The room was not clean. Carpets need to be cleaned. The phone was disconnected and the carbon monoxide alarm was taking down from the ceiling. The biggest thing was the air conditioning did not work. He was very warm in the room. The staff told us that night that they were full and could not move us to a new room. I slept fully dressed as I did not feel comfortable. I didnt want any of my belongings on the floor or furniture as it was dirty as well. The manager the following morning informed us that the room shouldn't have been rented out since the A/C units need to be replaced.

Family_with_children

10/10

Exceptional

28 Apr 2026

Samantha

Breakfast was good! They were actually cooked and perfect!

Friends_and_family Family

4/10

Poor

27 Apr 2026

Caitlyn A Flowers

The lobby was nice and the room was spacious. It ends there. Then we first walked in, the beds were so wrinkled and slopped together, I actually questioned if they had been slept in. The entire room needed a paint job. The floors had visible crumbs all over them. Curtains were falling off the rods. Door jams were disgusting. Floors in the bathroom looked like it hadn’t been mopped in months. Dried toilet paper on the wall. No trash can in the bathroom. Asked for a highchair at the breakfast and they brought one so dirty I wouldn’t even put my baby in it. Definitely not Best Western Quality - much less Plus. One of the nastiest hotels I’ve ever stayed in and I wouldn’t even let my kid walk barefoot.

Friends_and_family Family

6/10

Pleasant

24 Apr 2026

James M

Breakfast there was no cups to get waffle batter. Biscuits were cooked yesterday and warmed. Up

Self

4/10

Poor

21 Apr 2026

WILLIAM

The room smell like weed and it had mold growing, faucet was broken toilet was dirty look like someone had taken a nap on the bed prior to me getting there

Self

6/10

Pleasant

21 Apr 2026

perry

good breakfast

Family

2/10

Poor

20 Apr 2026

Santana

The breakfast menu was terrible, the rooms look they cleaned everything with the same Clorox wipe, we had no fresh towels. We were charged double normal prices because of a softball tournament in town and for that kind of money I expect top notch and it was bare minimum.

Friends

4/10

Poor

20 Apr 2026

Linda

Room wasn't clean and the shower was in bad shape

Friends_and_family Family

2/10

Poor

19 Apr 2026

Justin

Upon checkin the lobby was filled with marijuana smoke and smell. The shower in our room wouldn’t drain, room was 1/2 clean. The breakfast was terrible and the staff when asked weren’t too happy to take care of the guests.

Partner

2/10

Poor

16 Apr 2026

Lisa

The room was not very clean, hair on the floor in the bathroom. The mirrors were nasty and the lights didn’t work in some of the room.

10/10

Exceptional

16 Apr 2026

ZOE

Beautiful hotel looks as if it’s newly built. Professional staff very nice, during check in and checkout. The room was roomy the bed comfortable and definitely temperature controlled very comfortable especially during the night when I need it to be really cold. The location was in a perfect spot right off the interstate and 5 minutes from the baseball park for my grandson game

Partner

6/10

Pleasant

13 Apr 2026

Chad

Bed and pillows were not the best. Air conditioning was noisy.

6/10

Pleasant

12 Apr 2026

Kawaida

There was mold around the tub, a grease stain on a pillow and dirty towels left in the bathroom.

10/10

Exceptional

12 Apr 2026

Trista

Beds are good pillows aren’t the best but nothing else I could say bad! I would stay again!

Family_with_children

2/10

Poor

04 Apr 2026

Robert

It's one of the newer hotels in Ruston and yet my room had significant water damage to the ceiling. I'm from the area and come back 5-6 times a year. Typically staying at the Holiday Inn. Very disappointed no one has reached out to me after requesting mamager comtact me.

Self

4/10

Poor

30 Mar 2026

Rob

This hotel has substantially lowered itself within the past year and has reached a new low. I usually make it a point to not be negative but it is certainly time to schedule future visits to Ruston with another hotel in town. This used to be a nice hotel, roughly a year ago.

Friends_and_family Family

2/10

Poor

29 Mar 2026

susan

Bathroom door broken, no hot water, cold coffee at breakfast, and substandard A/C.

Partner

6/10

Pleasant

29 Mar 2026

Russell

Breakfast was a disaster. One coffee machine broken. Staff couldn't keep the coffee pump container filled, ran out of half and half. Ham was so tough you could barely hack through it.

Partner

6/10

Pleasant

29 Mar 2026

Travis

Everything was fine. Breakfast was terribly run. No coffee. Food was cold and stale.

Family_with_children

2/10

Poor

27 Mar 2026

Damien

Toilet was not cleaned. Looked like there was a build-up, and hadn't been addressed for some time.

There was quite a line of people to check in at three o' clock, as staff refused to check people in before 2:55pm. Office manager reprimanded guests, by saying that check- in time is 3pm, even though there were rooms ready.

Rooms were left unlocked, so it appeared to be a safely issue, as guests entered the room on arrival and found doors to be ajar.

Family

6/10

Pleasant

27 Mar 2026

Shannon

The mattresses are very hard and uncomfortable.

2/10

Poor

21 Mar 2026

George

Not a hotel, this is a motel! This \"hotel\" had no tissue, only 1 towel, and the room was not cleaned. There was 1 staff available to clean all rooms. I witnessed at least 4 people check out within 10 minutes of checking in, due to the same issues. The African American lady at the front was really nice and professional, she brought up light bulbs and tissue. She contacted the owner but he stated he was not going to approve anything she asked. My family and I had to check out as well after 20 minutes. Please don't come here, go anywhere else.

Family

4/10

Poor

21 Mar 2026

Mitchell

The first room they put me in had dried urine all over the toilet seat. When I told the staff, I was put in a different room. That room had popcorn strewn all under the desk area so clearly neither room had been properly cleaned. The bath towel I used to dry off with was so worn in places I could literally look through it and see myself in the mirror. I will never book there ever again. Total trash hotel in my experience.

Self

10/10

Exceptional

20 Mar 2026

Gaspar

I just stayed here for a night and had a good experience. The room was clean. The gym seemed decent. They have free breakfast. Parking lot was easy for a truck. The staff was nice. Overall a great experience and would gladly stay here again.

4/10

Poor

16 Mar 2026

Joan

The pool was not open yet since it is not warm enough. The parking area was nice and felt safe.

Partner

10/10

Exceptional

15 Mar 2026

Samantha

It was clean and nice. Would stay again!

Business

2/10

Poor

14 Mar 2026

Tomasita

Will never stay there again. When we arrived, the guy at the front desk was on his cell. Then got into the room. No toilet paper, room was not clean at all. Went back to desk and asked for the manager, the lady said no night manager was available. They gave me another room, and this one was not much better however it did have toilet paper, and fresh towels. No plastic liner in one of the trash cans, there was a floss stick on the floor under the table between the beds. A dark blob of something brown on the mirror about an inch and a half long. Looked like, well I don’t want to speculate what it could have been. Blanket was really thin and fitted sheet was torn (6 inch) in the corner. My husband had been up more than 24 hours, and just wanted to sleep, otherwise I was ready to leave, but too late at night. I slept with my clothes on bc I just didn’t want to get comfortable there. I have never stayed at such a horrible hotel. The hallway had trash on the floor. It had a 9 point rating. Definitely not even a 1 point rating. We should have stayed at a casino in Shreveport, at least they have high standards. My husband and I always stay at nice hotels, and this one wasn’t one of them. We paid approximately $225 for that one night, which was the worst hotel experience ever. Don’t be fooled by the rating!

Partner

8/10

Excellent

13 Mar 2026

Amy

Very nice and clean room. Had problems with our key card. Only worked sometimes. Located close to restaurants.

Friends_and_family Family

6/10

Pleasant

11 Mar 2026

Matthew

Room cleanliness subpar. Television issues. Preoccupied front desk attendant.

Friends_and_family Family

10/10

Exceptional

10 Mar 2026

Anna

Easy stay!

Friends_and_family Family

6/10

Pleasant

09 Mar 2026

Jennifer

Check in-Friday night the two employees were preoccupied on their phones and eating Mac n cheese… I didn’t even know when I was finished checking in.
Room-just don’t look down-carpet seemed a bit dirty, bottom of toilet base dirty (maybe urine(?), shower was so so and sink had dried toothpaste residue. No extra TP, no bathmat
Saturday the man working the desk was very helpful and professional to assist us with AC cooling in the room.
Good note-it was convenient to what we needed. Lobby very clean. Bed was comfortable and overall our floor was very quiet. The area seemed safe.

Partner

6/10

Pleasant

09 Mar 2026

Kathy

Yes

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Janine

Pool wasnt ooen but it is not really the season. Parking was good and safe. Breakfast was great! Hotel could use a little updating but overall was a good nights stay.

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Tara

Clean and friendly staff!

6/10

Pleasant

08 Mar 2026

sharhonda

Mixed review… stayed over the weekend. I was expecting continental breakfast but there was bacon eggs and biscuits! The hotel was modern well upgraded, in general. However, the treadmills did not work and the door handle to the bathroom was broken along with the curtain/rod. The staff was responsive to make needed adjustments.

Family

2/10

Poor

07 Mar 2026

Michelle

This property is very dirty and not well maintained at all. The breakfast was also not good. Coffee was cold and old and the waffle batter was too running and would not cook.

2/10

Poor

07 Mar 2026

Stacy

Our room was gross. The shower was not clean and had a dirty wash cloth from someone else. Pee around the toilet floor. Mirror was gross. So much more I was thoroughly grossed out!

Friends_and_family Family

4/10

Poor

06 Mar 2026

Robert

Our room was clean, the breakfast was nice, the location is great with a Wal-Mart across the interstate from this location.

The bad, service is horrible. Our beds when we arrived were made with just two sheets and we asked for blankets only to get one (our room had two beds). Room service did not make our room the second day. No hairdryer, we had to borrow one from our neighbor. The manager is horrible.

A very frustrating place, staying at the Marriott my last trip was a much better decision, and I will not make this mistake again.

Family_with_children

6/10

Pleasant

04 Mar 2026

Victor

Room was excellent and clean. Breakfast was very good. What kept me from giving an excellent review is that the TV did not work, only decaffeinated coffee in room, and water for shower was barely warm enough to shower.

Partner

2/10

Poor

02 Mar 2026

Pamela

The first room bad zero toilet paper, no towels and hair in the bath tube. Also the refrigerator had not been cleaned out. The second room they moved me to had no toilet paper I used the few Kleenex because while I was in the Bobby changing rooms they could not find toilet paper for a different guest. The second room also had more black curly hair and the towels had been thrown under the sink. I didn’t have any other room options and had to stay. The coffee was all as thick as molasses and bitter tasting.

Friends_and_family Friends

4/10

Poor

02 Mar 2026

Lawrence

Staff was nice but hotel is getting worse and worse

Family

10/10

Exceptional

01 Mar 2026

Garrett

Too was clean and ready when I checked in, staff was helpful and friendly, no issues.

Self

2/10

Poor

01 Mar 2026

Nate

Staff, Tv didn’t work, Remote didn’t work, phone inside the room didn’t work… definitely wouldn’t recommend this place!

Family_with_children

10/10

Exceptional

01 Mar 2026

Candace

Ckeanroom, friendly staff, good coffe

4/10

Poor

01 Mar 2026

Donna

Room was not ready at 3pm for check in, we arrived 330pm and wsied fir 1.50 hours for room. Others were waiting as well. Room had no toilet paper, trash on floor, toilet had urine all over ( so not cleaned), garbage in can, food in fridge, clothes and left over food., ( chips and salsa ) in wardrobe closet.

Family_with_children

2/10

Poor

28 Feb 2026

Tara

We somehow got a handicap room. The shower was terrible. Water got everywhere in the bathroom every time we showered. The shades were not good on the window and in the mornings it was super bright. The beds were rock hard. Our ac kept cutting off/on wll night. There was no option to just run the fan all night. The ac wall unit was all messed up and did not register clear degrees to adjust to the proper temp. We were in our room till 12:15 one day and cleaners never came back by to clean the room. The lobby was clean. Waffle mix was terrible and coffee was not good and cold. At least the mexican food place next door that was decently priced.

Partner

4/10

Poor

22 Feb 2026

maisie

Several people in our party had been given room keys to rooms that had not been cleaned and had to go back down and get a new room. Our room had a funny smell when we walked in. The carpet was exceptionally dirty like it had not been vacuumed in quite a while. Our cabinets had food in it: mayo, mustard, cheese and tupperware with food. Our mirror look like it has been cleaned with a dirty rag and the bathroom floor was also dirty with hair found in the bathtub.

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