Name: Quality Inn Ruston
Address: 1951 North Service Rd E., Ruston, 71270, US

4/10

Poor

22 Jul 2026

Sam

The hotel is an older property. Walls had stains on them. Bathroom tile was lifted and shifted often. The bed linens had hair on them and were dingy. The worst part was when my husband asked for more towels, the male desk attendant said “you should have enough “. He said they did not have enough inventory. We stayed 2 nights, no only cleaned our room, which is why we asked for more towels. We will never stay there again.

6/10

Pleasant

20 Jul 2026

Leslie

The faucet handles at the sink and the mirror above the sink had toothpaste splatter on it, very disgusting!!!

Friends_and_family Family

4/10

Poor

11 Jul 2026

Celia Moreno

Very clean but not my room smell like cigarettes

10/10

Exceptional

10 Jul 2026

Terie

The hotel was convenient, the staff was professional and so nice. The room was clean. No complaints.

Family

2/10

Poor

08 Jul 2026

Lillian

Front office staff would knock on my door daily to ask my first and last name because they could not see my name on the system after providing my passport and credit card ? Asked for clean towels multiple times and they states they would leave the towels later on the floor in front of my hotel door. Towels I received were stained and dingy.

Partner

4/10

Poor

06 Jul 2026

David

I noticed my freshly washed feet became filthy by walking from bathroom to bed.

We had to leave due to illness but they refused to check us out so just left.

Family

4/10

Poor

02 Jul 2026

jose arnulfo

La habitación que nos dieron no servían los seguros, pedí que me las cambiarán y el joven del escritorio se negaba decía que no importaba que el hotel era seguro y que había seguridad en la noche en el hotel. Pero como me iba a quedar en un cuarto que no le funcionan los seguros ? Y que además tenía huellas de que habían forzado la puerta para abrirla . Finalmente acepto cambiarme la habitación de mala gana. Fui con mi familia y se sintió muy inseguro el.hotel, además de la habitacion con poca iluminación y con un olor muy fuerte a desodorante dando la impresión de una limpieza no muy buena.

Family_with_children

2/10

Poor

30 Jun 2026

Jennifer

The bathroom wasn’t very clean still had hair in places and toothpaste around the sink. The sheets were stained. The ac was loud and took forever to cool the room. The night staff wasn’t helpful and a little rude. The food was discussing. Over never spit out waffles so fast. Even tried it again the next night thinking maybe it was mixed wrong but nope it’s just nasty. The only good part of this hotel and maybe I just got lucky there were no bugs. Definitely won’t be back.

2/10

Poor

16 Jun 2026

Kathryn

Place is very outdated. There is a wet dog smell to the carpet in the halls. Beds are hard. Room is okay but very outdated. Hot breakfast is a lie. They had hash browns that looked that the frozen patties were just sat on counter to thaw then placed in warming try, cold and pale. The waffles did not fully cook in waffle maker. Nasty, we threw it all away. Save your money. You will be disappointed. I do not recommend this hotel.

Friends_and_family Family

6/10

Pleasant

12 Jun 2026

Birgitta

The hotel needs to be renovated

Family_with_children

10/10

Exceptional

01 Jun 2026

Michael

The sheets did not fit bed

Pet

4/10

Poor

31 May 2026

Randy

The entire visit was disappointing. It was very noisy with people yelling at 4:30 in the morning. There was no coffee or juice at the breakfast. The food was cold. We had to ask for spoons to eat the cereal & yogurt. There were 3 guests reserved and we had to ask for a third washcloth. The attendant acted as it I were lying. One of the lamps would not work and had to be replaced. Suffice to say, we will not be staying there again.

Friends_and_family Family

2/10

Poor

28 May 2026

Tamela

The Staff was rude, treated us like common criminals, refused to give any extra towels or pillows. The bathroom was something out of the twilight zone, not sure what was growing on the base of the toilet and did not want to get to close. Had no choice to stay with it being Tech Graduation all other hotels were booked. I will never stay at this hotel again. NEVER AGAIN

Friends_and_family Family

2/10

Poor

24 May 2026

Glenn

I didn't like the way the property was run. we attended an event in Ruston and when we got back to our room nobody had cleaned the room and when we asked for towels after showering, we were told to leave the dirty towels in the hallway and someone would bring us some cleans. We waited for and hour and a half and still no towels. I had to ask a maintenance man to please get us some fresh towels. The breakfast in the morning, the coffee pot was broken with no replacement. The food was picked over with barely anything left. This was our first visit to Quality Inn and our LAST. I would not recommend this place to anyone.

Family

6/10

Pleasant

23 May 2026

Timothy

No coffee for morning breakfast.

2/10

Poor

16 May 2026

Louie

The room was neat but the walls and ceiling were dirty , the smell was musty I had the room booked for 2 nights but I couldn’t stay the 2nd night. I couldn’t sleep the first night because all I did was itch from whatever was either in the bed or may have been what the washed the sheets in !!! When I returned the 2nd afternoon they didn’t clean the room or even make the bed. Housekeeping if they even have it is really bad !!! When I stayed at the days Inn they at least vacuumed and made the bed every day !! I would not recommend this place.

Partner

6/10

Pleasant

11 May 2026

Katherine

Pool was empty, breakfast food ran out quick with not a lot of options, room keys kept disconnecting and had to be rekeyed multiple times.

8/10

Excellent

08 May 2026

Steven

Need a better breakfast variety

Self

6/10

Pleasant

07 May 2026

William

Skip the breakfast

Family

2/10

Poor

28 Apr 2026

Lundyn

Everything was horrible

Partner

8/10

Excellent

22 Apr 2026

Susan

As far as being pet friendly it was not. Sign at front desk stating no pets. Air conditioning was fine .

Partner

6/10

Pleasant

19 Apr 2026

Jessica

I was told that my room was cleaned. But it did not smell freshly cleaned. The bathrooms could have used more attention. When I reported it, I was offered air freshener instead of another room.

Partner

2/10

Poor

15 Apr 2026

Howard

Not the best hotel .

4/10

Poor

10 Apr 2026

Jason

The rooms are dated and below par for the price range. I would expect something like this in the 50 per night range. The entire hotel reaks of stales old cigarettes, even though there are signs posted everywhere about no smoking or vaping. While the staff is friendly, they do not speak English well and can not seem to work their own reservation system. The TV is beyond small, only gets a few stations, and is not even HD. The AC does work good at least. Will not be returning.

Self

2/10

Poor

02 Apr 2026

John

We checked in late at night and they claimed their cc machine was not working. They made us pay $100 incidental fee in cash. We had no option. In the morning they added \"extra\" fees to our stay and refused to give us back our entire cash deposit. Very disappointing and criminal. The room conditions were just terrible.

2/10

Poor

29 Mar 2026

Tamika

This property was probablu one of the oldest (if not the oldest) or the moat out of date property I've ever stayed at. The furniture in the rooms looked very aged and the lamps and other items showed rust and other out dated items. Everything was dusty, smelled old and just awful. The beds were suppose to be Queen sized beds and they were TINY!!! This was thee most disappointing stay ever.

Family_with_children

8/10

Excellent

29 Mar 2026

Deborah

Was not impressed with the breakfast and you had to drive about a mile to workout because I guess they contract a local gym instead of having it on-site.
Beds were comfortable and air conditioner was cold!

Partner

4/10

Poor

29 Mar 2026

SHERIFAT

I visited with my 8 year old grandson. The hotel smells amazing there is clearly a signature scent in the lobby, however the room smelled dank and stale. The wardrobes and nightstands were dusty. The clock and one lamp in the room were unplugged. When I went to breakfast in the morning, my key stopped working. I would not stay here again.

Friends_and_family Family

4/10

Poor

27 Mar 2026

Dan

Woke up for breakfast at 730. No food left. Nothing ever got replaced. Coffee machine didn’t work. Sat & ate cereal & toast. During the time I was in the dining area, a couple was trying to check out. They rang the bell at the front desk and stood there and waited for over 15 minutes before anyone showed up. Terrible overall customer service.

2/10

Poor

27 Mar 2026

Anselm Rodney

Very poor

Self

10/10

Exceptional

12 Mar 2026

George

The room was spacious and AC kept us comfortable all night

Partner

2/10

Poor

07 Mar 2026

Phylesha

I left after checking in. The beds had not even been changed. There was blood on the linens. The walls had what looked to be dried snot and filth. Wallpaper falling off the walls. No staff up front for about 10 minutes even after ringing the bell numerous times. It was absolutely horrible.

Family_with_children

2/10

Poor

02 Mar 2026

Niesha

Room, staff-owner rude and breakfast horrible.. Not worth the $150 a night it cost..

Friends_and_family Family

2/10

Poor

27 Feb 2026

Peter

There was no shampoo, floor was dirty, walls dirty, the entire hotel smell like smoke and dirty carpet. The door key stopped working at 8AM when trying to get back in the room. The rating is misleading as I would not have picked this if it was correct

4/10

Poor

25 Feb 2026

Jake

Room wasn't clean floor was slimy in the room whole hotel smells like weed, waited 30 minutes at the front desk for someone to show up and check me in. Breakfast was cold and felt like leftovers from the day before, I will not be returning.

Self

6/10

Pleasant

21 Feb 2026

Bill

Toilet stopped up easily and sink drained very slow Floor was sticking to the bottom of my shoes

Self

2/10

Poor

11 Feb 2026

Orlando

Everything was miserable

Friends_and_family Friends

2/10

Poor

10 Feb 2026

Jacob

There was an odor right when you walk in. It smelled like body odor. The room didn’t have toilet paper. There was hair and food crumbs on the sheets. This hotel is a total dump. Zero for cleanliness.

Business Self

8/10

Excellent

08 Feb 2026

Sylvester

Room was clean, but needed an air fresher. Stale kinda smell

Leisure Self

2/10

Poor

23 Jan 2026

Jeffrey

My room (135) was horrible!!! Patch work in the Sheetrock of walls and ceilings. Tub and toilet hadn’t been cleaned.

Business

4/10

Poor

11 Jan 2026

Marcus

The room had dingy towels and the bed covers were stained and the chair in the room was broken

Business

8/10

Excellent

02 Jan 2026

Kelly

Conveniently located; affordable; safe, quiet location; large room with comfortable bed and bigger than average mini fridge. Breakfast selections were limited but there are other options nearby. Would definitely stay there again.

Business_and_leisure Partner

8/10

Excellent

23 Dec 2025

Raymond

staff was very helpful. Our room key would not let us back in on the day we were scheduled to check out and had to have it reprogrammed.

Leisure

10/10

Exceptional

12 Dec 2025

Laurennette

Clean room, close to eateries and very quiet!

Leisure Self

10/10

Exceptional

08 Dec 2025

Hunter

Yes

Business

10/10

Exceptional

29 Nov 2025

Chetan

Nice hotel staff and owners are very friendly and helping people 👍
Good for family visit

4/10

Poor

26 Nov 2025

Ashlyn

When I went to check in the person at the front desk required my parents approval to stay there (I am 20 years old).

Leisure Partner

10/10

Exceptional

24 Nov 2025

CINDY

Inside property was clean and well maintained. Staff was courteous and very helpful.

Leisure Family

6/10

Pleasant

21 Nov 2025

CINDY

I woke up at 3:45 a.m. to screaming coming from front desk area. My room was just around the corner.

And then about 5 a.m., I heard washers and dryers in laundry room right across hallway from my room.

I'm a 66 year old female and was traveling alone and did not feel real comfortable.

Leisure Self

8/10

Excellent

17 Nov 2025

Lyliana

Friendly staff.

Business

2/10

Poor

15 Nov 2025

Eldridge

Room was absolutely bad

Leisure Family

6/10

Pleasant

06 Nov 2025

Christie

The lobby and room were a bit dingy and dimly lit upon check-in. Musty smell in room, not bad, just not fresh. Breakfast did not look appealing.

Leisure Family

6/10

Pleasant

02 Nov 2025

Tiffanie

We booked and entered at 3a because of a family emergency- the person at the desk was less than friendly, never made eye contact and confidently and almost enjoyable said \"no refunds!\" when we said we might not need the second night that we booked before we understood how bad our emergency was.

Hallways smelled like smoke and there were no coffee cups in the room with the coffee maker and packets.
No extra pillows or blankets that are usually available, but perhaps I'm thinking of a higher end hotel.

We slept through the breakfast hours.

Leisure Family

8/10

Excellent

31 Oct 2025

Renae

Good stay.

2/10

Poor

16 Oct 2025

Morgan

This hotel was disgusting. We checked in late at night and noticed our rooms smelled like cat pee and mildew. My colleague woke up with bug bites all over her legs, which immediately became a health and safety issue for us, as we were concerned that there might be bed bugs. We attempted to check out immediately that morning (one day early). The front desk attendant told us they would check us out and refund our card for the unused nights. After a week with no refund, I called the manager (Daxa), who told me they would not be refunding me and that I should not expect a clean and safe experience at a Quality Inn.

Business

2/10

Poor

14 Oct 2025

Antonio

Property outdated couch in the dining room was not up-to-date Room was outdated as well. Moldy smell

Leisure Friends

2/10

Poor

12 Oct 2025

Aaron

Room was dirty and it smelled horrible! EXTREMELY over priced!

Friends_and_family Friends

2/10

Poor

08 Oct 2025

Haley

Staff was VERY disrespectful! and it smelled like cigarettes! looks like they did their own renovations HOT MESS!

Business_and_leisure Partner

10/10

Exceptional

23 Sep 2025

Anita

Great service in the front desk!!!

Business Family

2/10

Poor

14 Sep 2025

Terra

Low quality … sticky floors, smells.

Leisure Family

2/10

Poor

11 Sep 2025

leymir

Horrible experience

Horrible experience

Business

8/10

Excellent

06 Sep 2025

Luis

The rooms are fine but when you get out of the elevator it smells really bad like weed and there are no smoking signs but the elevator and hallways smell so bad that every time I got out my nose had to spit up.

Friends_and_family Family

2/10

Poor

28 Aug 2025

Martha

Old and unkept. Door mat on the way in looked like it had been there for many years, filthy.

Self

4/10

Poor

18 Aug 2025

Linda

Room had a strong odor of cleaners which was overwhelmingly strong then as it faded it was musty. One room in our party had a bedspread with a stain on it. Lighting was dim. Just felt unclean.

Leisure Family

8/10

Excellent

17 Aug 2025

Karen

Met. My personal needs. I could. Keep my expensive bicycle in my room .
Room needed deep cleaning
Bed comfortable.

Business Family

4/10

Poor

17 Aug 2025

Dennie

Just clean it up. Scrub the floors. Laundry the curtains. Vacuum behind the bed/furnishings. It’s fine that things are old, but care enough to clean the old things properly. Simple.

Leisure Family

10/10

Exceptional

15 Aug 2025

Shenitha

Nice place to stay breakfast needed more options for continental breakfast....

4/10

Poor

14 Aug 2025

Brandon

They charged me additional fees on-top of what Orbitz charged. When I was guaranteed by Orbitz that the price I see is the price I pay.

Leisure Family

6/10

Pleasant

10 Aug 2025

Madison

Alright.

Service was great. We ended up booking here due to a disaster at check-in with the hotel we had booked a few weeks in advance. The room was alright but smelled like mold and mildew. We found out very quickly that it smelled like that because something was going on with the AC and everything in our room was extremely damp. Breakfast was decent. It was a place to lay our head.

Friends_and_family Family

2/10

Poor

10 Aug 2025

Taylor

Room was not clean upon arrival. Comforter had blood stains on it. Room floors were slippery and nasty. Definitely not worth the price being charged.

Business_and_leisure Family

4/10

Poor

09 Aug 2025

Tana

The room was filthy. Floors were sticky. The luggage cart was duct taped together. Surely with the amount we pay to stay at a facility they can afford to keep things nice. Very dissatisfied

2/10

Poor

30 Jul 2025

Natalie

This hotel is NASTY. I booked it for a 6-night stay. After walking in the room, I quickly booked at a different hotel. This place is nasty. The rooms stink, the toilet wasn't fastened to the bathroom floor & there was hair in the bed.

Leisure Family

4/10

Poor

26 Jul 2025

RaSaun

I had to switch rooms I was in room 109 I rather sleep in my car than stay in that room. It was very wet and it smelled of mold
The front desk woman was very nice and accommodating and prompt and gave me another room. The other room was located on the 2 nd floor and it was an ok to say the best room. I was satisfied
I won’t stay at this hotel again

Business Family

4/10

Poor

18 Jul 2025

Dean

Don’t Stay Here

When we walked in the front door we thought “oh no” we should not have booked this place but all other hotels were full. The smell and the immediate looks of the place was not pleasant. We checked in which took a long time then went to our room. The room smelled worse than the hallway and bathroom was NOT clean. The toilet looked like it hadn’t been cleaned in months and there was a 2” hair ball on the bathroom floor in the corner by the door.
I went and asked for another room and was given one next door that was “cleaner” than the other one and smelled better. We slept there trying not to touch more than we had to and left asap the next morning. The a/c did work well so that’s a plus.
We would not recommend this place. It also cost $150 for this type of place. A real shame they get away with this.

Partner

2/10

Poor

17 Jul 2025

George

Bed was made up without changing sheets. When we turned down the covers, there was dirt and hair on the sheets. Had to bring us new sheets which we changed. Bathroom needed to be mopped and shower needed scrubbing.

Leisure Family

2/10

Poor

16 Jul 2025

Verified traveler

UnQuality Inn

Very helpful front desk staff, nasty rooms, rude housekeepers, disgusting pool, underwhelming breakfast, stingy with towels, stained bedding, greasy floors in the room, broken coffee machine, small bathroom. Need I say more?

2/10

Poor

09 Jul 2025

Chelsea

Room was dirty - walls, floor, bathroom. Bed

8/10

Excellent

07 Jul 2025

Verified traveler

Decent stay.

Hotel was clean and they were very nice allowed me to check in early!

Friends_and_family Family

4/10

Poor

30 Jun 2025

Gloria

Ask for the room to be cleaned but they did not do it. Also staff was rude when we asked for towels on the second day. Breakfast was sad.

Leisure Family

2/10

Poor

29 Jun 2025

Cami

We checked in and immediately checked out and moved hotels. Their hotel hold is $100 (the nicer hotel up the road only had a $10 hold). On checkin, the front desk was dirty and unwelcoming. The room was dark, dim, and overall felt uncomfortable. The description and pictures have a gym on site as well, but it's just keys to the anytime fitness 8 minutes up the road.

I don't recommend wasting your money here.

Friends_and_family Family

10/10

Exceptional

25 Jun 2025

Verified traveler

Comfortable stay

Friends_and_family Family

8/10

Excellent

25 Jun 2025

Susan

Rooms are nice and it was very quiet

Leisure Self

10/10

Exceptional

14 Jun 2025

Mike

Great

Business Self

2/10

Poor

13 Jun 2025

Adra

They will steal money from u. Charged me $100 for having to wash a stain out of a blanket.

Leisure Family

2/10

Poor

07 Jun 2025

Owedia

nothing the room some thing were broken the breakfast was cold had to warm up in the micowave the warmer food the food was not turn on and the girl that was put add more the manger was every rude when i ask for a receipt and she would not give me one of the whole change said they could not and would not i will not book with yall again would not tell me the price i was paying for my room dollies are tape together had a hard time getting my stuff to my room GALD TO LEAVE

Leisure Family

2/10

Poor

30 May 2025

Karrie

It was dirty, the service was not great and we had bugs in our room. The pool was supposed to be operational and it was not.

Leisure Partner

4/10

Poor

25 May 2025

Michael

Yuck

The rooms were filthy and had a foul smell. The housekeeping came and took our dirty towels, but would not bring us new clean ones so we were left with no towels. The beds had stains on the blankets and sheets, and the floors were slick. The walls Baseboards and doors were filthy, cracks in the ceiling as well. The TV was extremely old and did not work well. Overall, this hotel lacked quality and should change its name to just Inn.

Partner

10/10

Exceptional

25 May 2025

Kevin

Great customer service! Very friendly staff!! Loved the cheese grits!!

Leisure Family

8/10

Excellent

23 May 2025

Nolan

It’s a nice place. Staffers are friendly

Bathrooms could be updated… sink area is small, hardly room for toiletries. Suggest putting a shelf under the sink.

Business_and_leisure Partner

8/10

Excellent

14 May 2025

Pamela

Clean but very cold in room. I won't complain

Leisure Family

4/10

Poor

12 May 2025

Jaimie and Jo

Not Satisfactory - They Can Do Better

Towel shortage, seemed very rationed and not cleaned/bleached properly; rough washed. Asked for cleaning 2nd day, they left all dirty towels in bathroom and only took the trash, left some new towels, and basically made up the beds. Staff was friendly, hotel floor was quiet, but needs serious upgrades to interior. Even dollies were old and hanging on for life - that's a real easy fix. Exterior of property was neatly kept, but I can't give interior and cleaning a 3. Get (hire) some seasoned, mature workers in there who are serious about room cleaning and not on cell phones. Also, redo wall paper - peeling in various noticeable areas throughout our 2nd floor. Enforce smoking rules - first step on elevator we were hit with weed. Don't just have the property in Ruston just to exist - invest and make it pop and better, particularly coming from a beautiful Indian culture and ownership where I know you all know class and elegance. We'd likely not stay here again. Upgrade bedding and wall plug fixtures. That bedding is so 1970s. For these reasons, I'd have to give our stay a 2 star rating. Also, realized last day of check out (Monday), phone cord was completely not active.

Friends_and_family Family

6/10

Pleasant

08 May 2025

Bonny

The room was clean and the bed was comfortable. However the bathroom seriously needed work, drywall and patching, which has apparently been started but not finished. The shower was very slow to drain. There were several electrical outlets in the room that did not work. We normally like Quality Inn, but we will not be staying at this one again.

Leisure Family

10/10

Exceptional

08 May 2025

Dana

I felt safe there and it was quiet and relaxing

Business Self

4/10

Poor

06 May 2025

Ashley

Weird smells, rundown and outdated, shampoo bottle half used in my room, other peoples trash in my room, public restroom soap empty, low staff, breakfast nook was a complete mess. Won't stay here again.

6/10

Pleasant

02 May 2025

Michael

Guy working front desk was rude!

Leisure Friends

2/10

Poor

27 Apr 2025

Verified traveler

The staff was friendly and professional. The beds were comfortable. Otherwise, the hotel is poorly maintained.

The bathroom vent fan was broken and hanging from the ceiling. The shower curtain rod was broken and the shower head was defective. The floor was filthy, we discovered after stepping on the wet floor and then back to the bath mat. Plus we had to request towels.

Breakfast was typical hotel fare with cold and soggy hash browns. Housekeeping delivered towels but did not make the beds.

6/10

Pleasant

20 Apr 2025

Verified traveler

The bed was hard. The pillows were rough. The shower curtain needed to be changed. They ran out of towels.

Friends_and_family Family

8/10

Excellent

18 Apr 2025

Ali

Good stay. Excellent customer service.

Leisure Self