Holiday Inn Express and Suites Rochester

10/10

Exceptional

23 Mar 2026

Alexandria

I definitely will be back

8/10

Excellent

07 Mar 2026

David

Breakfast was great! Nice selection.

Friends_and_family Family

8/10

Excellent

22 Feb 2026

Adam

Staff was great, room was nice and clean, price was good for the quality, and the complimentary breakfast was phenomenal. Only drawback was that the walls were kind of thin and it was pretty easy to hear the room next to us.

Family

10/10

Exceptional

02 Feb 2026

Victor

Nice place. Next to the best bar/restaurant of the city.

10/10

Exceptional

16 Jan 2026

Jai-Len

The in-room jetted tub was AMAZING.

Leisure Partner

6/10

Pleasant

29 Dec 2025

Clyde

There were dirty towels in the room. No plastic cups. Shower looked as though it had not been cleaned. The night staff, a young man, did an outstanding job remedying the issue. Offered to move us but we didn’t want to so he fixed it while we went to supper.

Leisure Partner

10/10

Exceptional

28 Dec 2025

Barbara

Clean room, staff was friendly, check in was quick. Good lication

Friends_and_family Family

10/10

Exceptional

17 Dec 2025

Gavin

Very clean room

Leisure Partner

10/10

Exceptional

13 Dec 2025

Andrii

Awesome

10/10

Exceptional

07 Dec 2025

Laurel

Room was great. Staff was helpful and courteous. Very nice hotel. Pool was too cold. No one swam even families with children.

Friends_and_family Family

10/10

Exceptional

07 Dec 2025

Amy

The room was fantastic! It was so clean and quiet, the water pressure was superb. The gentleman that checked us in was so nice and accomodating, and the Sunday breakfast had so much to choose from! The bacon was especially yummy.

Leisure Partner

10/10

Exceptional

05 Dec 2025

Connie

Absolute silence, and we’re going to go home and buy that mattress and pillows. No joke! Slept better than at home. Also very clean and a nice breakfast layout.

Leisure Partner

10/10

Exceptional

29 Nov 2025

Susan

Clean place with good breakfast and friendly staff.

Friends_and_family Family

10/10

Exceptional

29 Nov 2025

Carl

All was good!

Leisure Partner

10/10

Exceptional

28 Nov 2025

Christopher

Very basic nice and clean room. Clean lobby friendly staff. Amenities in the area are a bonus. Right in between a meijer and walmart. The restaurant next door.. grand tavern its pretty good.

Leisure Partner

10/10

Exceptional

23 Nov 2025

Elvis Ray Tudor

Yes

10/10

Exceptional

22 Nov 2025

Robert

Great staff! Great Management! I had a little issue and they solved it right away! Will be back

Business Self

2/10

Poor

20 Nov 2025

Seunghyeon

No rooms available when we arrived due to overbooked

Business Friends

6/10

Pleasant

09 Nov 2025

Susan

disappointed. The pool was overrun by young children & people in plain clothing so there was nowhere to sit. The continental breakfast opened late and food was warm. Again young kids running amok without supervision. The rooms were NOT restocked daily.

Friends_and_family Family

8/10

Excellent

03 Nov 2025

Amy

Overall, we were happy with the hotel. Our room was okay. The caulking in the bathroom was dirty. The young man who checked us in at night was helpful and friendly. The breakfast was fair. Would not recommend it.

Leisure Partner

10/10

Exceptional

29 Oct 2025

Ryochi

It was clean.

8/10

Excellent

28 Oct 2025

Jeffrey

Prompt service. Professional and courteous.

8/10

Excellent

26 Oct 2025

Gary B

Well maintained, clean, efficient staff, breakfast was standard with a little more variety than some others, location was very convenient and it is close to shopping with some dining options

Business Self

10/10

Exceptional

25 Oct 2025

Anisa

.

Business Partner

8/10

Excellent

23 Oct 2025

Ressie

Very friendly staff all around. The only thing I would say is a drawback was that our room was by the highway, and we could hear the traffic noise of trucks and speeding vehicles. We arrived to check in before midnight and needed to get up early for an 8 am soccer game.

Leisure Family

10/10

Exceptional

23 Oct 2025

Robert

Great

Business Self

4/10

Poor

21 Oct 2025

Jason

Room & lobby were pretty dirty & beat up, but it is only a Holiday Inn Express. What really sucked was the ice cold shower & the lack of empathy from the front desk staff when I mentioned it. They literally could not have cared less. Horrible stay.

4/10

Poor

21 Oct 2025

Nancy

You get what you pay for, which I guess is not much. Housekeeping did not come every day. When they did come, they did not replenish items like tea, towels, or ice bucket liners. Carpeting stained, dirt in the corners, and lots of cobwebs. The room next door had rowdy guests two nights, they showed how thin the walls are. Bed was comfortable, two types of pillows supplied and I really like the 'soft'.

Business_and_leisure Self

10/10

Exceptional

20 Oct 2025

Joseph

I was disappointed that breakfast service didn’t begin until 7:00. I needed to be at my event by then.

Business

2/10

Poor

20 Oct 2025

David

Breakfast was good and there was plenty of room for guests. We switched rooms twice. 1st room filthy. 2nd room tub drain didnt work. 3rd room was ok, could have been better.

Leisure Family

4/10

Poor

06 Oct 2025

Norman

Breakfast - Great, a lot of options and it was pretty good tasting food as well.

Room - Pretty good, but I didn’t feel like we could keep the room cool enough and had to set it to 66 with Dan always on, just to be comfortable.

Staff - Started off good, but then when we were all breakfast on Sunday they kept complaining about kids and running in the halls, even though they were walking together and not running. We were also asked to pickup after other people eating instead of asking the people who made the mess.

Refund - We didn’t have to stay Sat Night into Sunday so we checked out early. I did not know because I used Hotels.com that, that meant I wouldn’t get a refund for the one night. I will not be using Hotels.com in the future and I will book directly with the Hotel.

Overall, we will not stay in this Hotel again.

Friends_and_family Family

4/10

Poor

05 Oct 2025

Corey

Staff was rude and the cops were even called due to the staff fighting. Children were there and scared. Staff even yelled at several hockey teams for the kids using the pool or sitting in lobby. Overall a bad customer service experience and would not go back. Family felt uncomfortable

Friends_and_family Family

10/10

Exceptional

30 Sep 2025

Heather

.

6/10

Pleasant

28 Sep 2025

Cedar

Comfortable room and friendly staff. Breakfast was good. Unfortunately, both seats in the room were soiled. Fortunately or unfortunately, we didn’t notice this until check out, but we were grateful to be leaving.

Friends_and_family Friends

10/10

Exceptional

17 Sep 2025

Derek

Hotel was very clean. Staff was very friendly and helpful. Location was great to get on and off a major highway as well as being close to things like Wal-Mart, Tractor Supply, multiple gas stations, multiple different food options ( Coney Island, Five Guys, Shawarma etc) to help with any extra things you need. Also a lovely park nearby called Innovation Park off Hamlin road. Amazing for kids and families and also offers good bike paths and hiking as well although it's not a large path.

Breakfast was okay, but can't complain about free food. Alvin at the front desk was very helpful and courteous. Pool wasn't bad, be sure to turn on the air conditioners in the room and the pool, rooms can get very hot. Very cute and comfy outdoor space as well connected to the pool room. Clean gym and nice facilities overall! Will definitely be back here when we go visit friends and family.

Leisure Family_with_children

10/10

Exceptional

29 Aug 2025

Kay

My friend had a medical issue and the lady at the front desk was amazing with information.. I would definitely recommend this hotel.

6/10

Pleasant

24 Aug 2025

Tonya

A okay stay

I originally thought I received a room with king but got 2-doubles. The room had an odor when we walked in but it got better once we sprayed. The room setup was weird but it was okay. The breakfast was not replenished consistently so I only had a few items. The room’s floor you could see stains and the need for a deep clean. The area was okay. Your between a Walmart and Meijer, your next to a nice restaurant but there wasn’t many good food options.

Partner

6/10

Pleasant

21 Aug 2025

Becky

Room was clean. Person checking us in was friendly and helpful. Breakfast person was sullen and clearly didn't want to be there. Traffic noise from highway was very loud.

Leisure Partner

4/10

Poor

16 Aug 2025

Mary

Had to wash the sticky floor in room (foyer and bathroom), and overall cleanliness wasn’t too good

Business_and_leisure

4/10

Poor

10 Aug 2025

Brian

Expected better

Staff was very friendly and accommodating. Food was good. Carpet was dirty. Pool floor and area had not been cleaned, dirty footprints all over. Room had musty odor. Elevator out of order a majority of our stay.

Partner

8/10

Excellent

10 Aug 2025

Cheryl

Clean but room not completely ready for guests

The only issues we had was the elevator was out of service for our first visit. The second visit our room did not have a shower curtain and there were no cups to make coffee.

Friends_and_family Family

10/10

Exceptional

07 Aug 2025

Eric

no problems

Room was great. No issues. Clean, comfy bed, roomy bathroom. Breakfast just what I wanted, enough cold and hot food variety

Business

6/10

Pleasant

06 Aug 2025

Sophronia

I liked the free breakfast but was told the elevator was out of order after I checked in.

Business Partner

10/10

Exceptional

04 Aug 2025

Jane

Great breakfast

Leisure

4/10

Poor

23 Jul 2025

Lisa

Hotel needs a makeover! Lobby is deceiving. Carpet, elevator, look of the room is outdated. Service is AMAZING!

Leisure

8/10

Excellent

13 Jul 2025

Mary

Breakfast very good. Shower had no water pressure, so very difficult to get a good shower. No hair dryer in room and had to get one delivered to room. Elevator not working. Had to carry luggage up stairs. Room was clean; bed was comfortable.

8/10

Excellent

12 Jul 2025

Karen

Noisy people next door and the hall door slammed a lot. Earplugs to the rescue!!

8/10

Excellent

11 Jul 2025

Steve

Close to where I needed to be,but interstate noise-don’t reserve a room in the rear if you’re a light sleeper

Business Partner

8/10

Excellent

06 Jul 2025

Verified traveler

Beds were very comfortable!

Their rooms were very comfortable! Very nice staff. The disappointment was their elevator was out and we had to hike up the steps will all our baggage We would definitely stay their again!

Friends_and_family Family

10/10

Exceptional

06 Jul 2025

Sheryl

The front desk was always helpful and friendly.

Leisure Family_with_children

8/10

Excellent

01 Jul 2025

Verified traveler

Room was decent and clean but thermostat/ air didn’t work well. Pool was dirty with sand and rocks in it. Staff was friendly and breakfast was delicious.

Friends_and_family Family

6/10

Pleasant

27 Jun 2025

Whitney

Could be better

It was okay. Hallway carpets dirty and mildew smell, which had me worried about the condition of the room. But the room was nice. Pool environment was HOT HOT HOT! Not sure why the heat was blasting in the pool area, but made in uncomfortable to stay in unless you were swimming, and even then it was too hot. Literally a sauna with water. Pool deck was dirty and tbmhe cement at bottom of pool was chipping. The hotel is in a great area. Can walk to walmart, Meijer, restaurant. Breakfast pretty good. Overall, not terrible. But cant say that id stay again.

Friends_and_family Family

4/10

Poor

06 Jun 2025

Andrew

There was Bottle cap on the floor in the room, which made us wonder if the rom as actually cleaned or not. Stains on the blinds, red stain on the carpet, and a hole in the chair in the room. We had three people and there were only 2 towels in the room. The breakfast was cold. We kept getting multiple credit card authorizations even though we paid in full through Expedia. The security deposit was only suppose to be $50, we were charged more than that. When we confronted the front the desk about this, they had no answer. Then the pool was not available on the first day of visits. Then the 2nd day, the pool was freezing cold. Our kiddo was very disappointed. Also there were tiny rocks at the bottom on the pool on one end. Overall, it was not a good experience. Very disappointed!

Leisure

10/10

Exceptional

02 Jun 2025

Tonya

This property was in a quiet, secluded area. The staff was very nice upon arriving. The room was a nice size, very clean and spacious. The morning breakfast was fantastic. I will be staying here again in the future!

Leisure Self

8/10

Excellent

26 May 2025

Shelley

Always love the breakfast at Holiday Inn. The room was clean, and friendly staff. I would definitely stay here again.

Leisure

10/10

Exceptional

19 May 2025

Kurry

Nice hotel

Business Friends

10/10

Exceptional

17 May 2025

Andrew

Great but there is highway noise

10/10

Exceptional

11 May 2025

Wayne

Great location for music

Perfect location for the Meadow brook amphitheater. Lots of food choices nearby. Hotel was clean good service
good coffee bed was comfortable about 1o minutes from the amphitheater

Partner

2/10

Poor

10 May 2025

Scott

we showed up for check in and they said expedia over booked the hotel by 23 reservations. so we drove 4 hours to find out that we did not have a room. they sent me my wife daughter and grand daughter walking. terrible

2/10

Poor

05 May 2025

Denise

We came from Ohio for a special Birthday celebration. Our night's stay was horrible. I didn't get ANY sleep. The room above us made noise all night. Loud talking, heavy foot walking, sounds that sounded like furniture being moved, or possibly someone using a skateboard??, loud thumps and banging. Called front desk twice and went to the front desk at 4:20 AM and spoke with someone. When checking out the staff member said they could not refund or discount our stay. NO SLEEP ALL NIGHT!!!

Leisure Partner

8/10

Excellent

05 May 2025

Daniel

Property was conveniently located for our needs. Maintenance came in timely manner. Breakfast was good.

Leisure Partner

10/10

Exceptional

29 Apr 2025

Ruth

Enjoyable stay

We enjoyed our two night stay. The property was very clean and comfortable. Everyone at the front desk was friendly and helpful. Great location with everything we needed nearby. We would choose this property again for a future trip.

Friends_and_family Family

8/10

Excellent

24 Apr 2025

Samuel Vander

The Grand Tavern is perfect being next door.

Business Self

6/10

Pleasant

23 Mar 2025

Paul

Nice room, bed, bath, desk, TV, kitchen area.
Did not like that we could hear noises from room above and beside which kept us awake at night.
Cleaning could be better. A lot of hair was found in shower drain when we arrived. The next day our bed was not made.

10/10

Exceptional

08 Feb 2025

Carrie

Nice well maintained hotel! Staff is very nice!

Leisure Family

6/10

Pleasant

31 Jan 2025

Phyllis

Close to the highway.

Business Self

10/10

Exceptional

29 Jan 2025

Lauraenna

\" Better Price Better Stay\"

The room and the hotel was very clean. My daughter was going to check into Marriott, but she changed her mind when I told her how nice, clean, modern and a better price. She decided to check in at Holiday Inn & Suites.

Friends_and_family Family

10/10

Exceptional

25 Jan 2025

Vladimir

Very clean and convenient location walking distance to restaurants and shopping. Staff are friendly and welcoming. Room was very clean with complimentary k-cups and Keurig coffee maker. Free hot and cold breakfast every morning with choices like omelette, serial, muffins, yogurt, juices, and hot coffee.
The only issue I had during my stay is room was a bit noisy facing expressway and I could also hear people in rooms above and below me at night. Overall I would recommend this hotel and would stay again.

Business Self

10/10

Exceptional

25 Jan 2025

Kristen

Quick and easy check in. Comfortable beds. Rooms could be a little cleaner.

Leisure Family

4/10

Poor

16 Dec 2024

Mark

Not good!

Not good. Check in was slow. Keys wouldn’t work (machine down). Rooms were not very clean (dirty in corners). Coffee machines in rooms were not stocked. Missing towels. Hair dryer started to smoke. Got to breakfast at 7:45 AM . and much of food was gone. Staff was surprised when I notified that they were out of eggs and bacon. Pancake machine not working. No oatmeal. Bad stay!

Partner

10/10

Exceptional

15 Dec 2024

Allyson

Amazing breakfast! Very clean rooms! Comfy beds! Great staff!!

Leisure Partner

10/10

Exceptional

29 Nov 2024

Joseph

Excellent service and clean rooms.

6/10

Pleasant

17 Nov 2024

nahrin

Its a great property for a quick night stay, but as its close to the highway, the noise pollution is loud made a restless night. But the property was clean and friendly check in.

Business Partner

8/10

Excellent

04 Nov 2024

Rhonda

What I didn't like was late night noisiness. After 11 people were loud in the hall. We stayed in room 105 and we could hear the people above us and the people talking in the room next to us.

Leisure Partner

8/10

Excellent

11 Oct 2024

Timothy

Pool was pretty gross but other then that looked amazing.

Business_and_leisure Partner

10/10

Exceptional

10 Oct 2024

Rosemary

Quality

Both times I have stayed here, I have been impressed with the overall professionalism of the operation. It is my favorite high-quality, low-cost hotel.

Friends_and_family Family

10/10

Exceptional

03 Oct 2024

Aleks

Clean and friendly, definitely going back

10/10

Exceptional

22 Sep 2024

wendy

Excellent hotel

Very clean room. Staff was friendly & professional. Breakfast was good. Nice and quiet stay

Friends_and_family Friends

4/10

Poor

05 Sep 2024

Megan

I liked the area this HIE&S was located. The stafff at the front desk was friendly. The room condition was ok. The cleaning was pretty bad. The bathroom had quite a few pieces of hair from prior guests in and around the shower (which is a major ick for me).

Business Self

6/10

Pleasant

25 Aug 2024

Jenna

Not impressed.

We stayed here for the night because we were in town for a soccer tournament. I called the day before to see if they would have our room ready earlier than the 3 pm check in time, and they said they would put a request in. When I called the day of check in they said it would not be ready before 3. Which is fine, but I got there at 4 pm to find hair in the drain of our shower, no trash cans anywhere in the room, the coffee pot didn’t work, and there was cobwebs/dust in the corners of the room. We were also given a handicapped room (no one in our family is handicapped) which again fine….until we showered and the water spilled all into the bathroom area, all over the floor. We had to use our extra bathroom towels just to sop up all of the water. The pictures online look a lot nicer than what it was in person.

Friends_and_family Family

8/10

Excellent

08 Aug 2024

Rustam

Nice property.
Fairly clean and safe.
I enjoyed my stay there.
Not much to complain about

10/10

Exceptional

05 Aug 2024

Brent

Very Clean place with a very nice staff and facility!

Leisure Family

10/10

Exceptional

04 Aug 2024

Deb

Great people and very nice

Leisure Friends

10/10

Exceptional

02 Aug 2024

Mary

Great choice to stay in the area.

Great hotel with great breakfast. It was a very well maintained hotel overall and would stay there again.

Friends_and_family Family

6/10

Pleasant

29 Jul 2024

Sinan

It was not a very good experience, when you walk in to this hotel , the smell is not pleasant , and we were a group , some of the rooms didn’t smell nice either , the staff of the breakfast area are not very nice, they are not friendly at all, you can feel that then don’t wanna work, the noises in the hotel, you can hear everything, of the room besides you flush the toilet , you can hear it , kids crying , if you are a difficult sleeper , don’t book this hotel ,
Breakfast options were very limited , we stayed for two nights and they have only scrambled eggs, no protein. Pancakes and some bagels and white bread with spreadable cheese, the first day we had flavoured yogurt option , second day , no yogurt at all .
I won’t book this hotel again .

Leisure Family

2/10

Poor

28 Jul 2024

JuanDedios

The staff here are lazy. The guy in the front desk named Raul was in the back on his phone. I kept calling and calling trying to check in over the phone nobody would answer. For breakfast the next day a bold headed ghetto lady was extremely rude. She kept yelling at the Indian customers that the oven was broken that breakfast was limited. There was no hot breakfast. The bagels she was putting out she was taking them out with her bare hands. She did not even have gloves on. Really terrible experience that lady should be fired.

Leisure Partner

10/10

Exceptional

23 Jul 2024

Andrew

Very nice.

Leisure

2/10

Poor

15 Jul 2024

Kenneth

No one was at checkout to get receipt. Could hear people talking, tried to get attention, they completely ignored the front desk. Extremely noisy from the room above me. Complained, noise stopped for a few moments then started again. Have called several times to get receipt, no one will amswer the phone.

Business_and_leisure Self

6/10

Pleasant

12 Jul 2024

Sade

Hotel was clean for the most part, the room I originally booked, the refrigerator was leaking water so they had to switch rooms and the other one was different, I liked the first one better so I was kind of disappointed The room smelled like feet but was clean

Friends_and_family Family

6/10

Pleasant

11 Jul 2024

Marilyn

Could hear a lot from room above and next door

Partner

2/10

Poor

23 Jun 2024

Kristen

I have never stayed in a more dirty hotel. The floors look like they have never been cleaned. There was hair in our shower, stains on our bed, and all of the surfaces needed to be wiped again. The elevator was out and they did not serve breakfast. We cancelled our second night and went to different hotel. I will never stay at a holiday inn express again after this experience.

Leisure

10/10

Exceptional

23 Jun 2024

Kevin

That’s what we expected. It was nice.

Partner

6/10

Pleasant

17 Jun 2024

Misha

Smell really bad in the room.

Leisure Family

2/10

Poor

17 Jun 2024

Krystle

This was quite possibly the worst customer service I have ever had at a hotel. When checking in, no smile or hi, no information on pool times, bfast times, it wasn like talking to a wall. There were no towels in the pool area. I went to the desk, she asked how many towels I needed. Ok, so no stocking of towels at all, just give me the amt I need??? Everyone else will have to come and ask also. She is clearly bored, but shouldn't be! There was no body wash in the bathroom and hair around areas. How do you not make sure the shower has body wash?! In the shower and find out. In the morning during bfast, there was no one around. Milk was low, no coffee, no pancake mix (the bag needed to be changed), no one around. Ask the front desk person, she said oh he is around here somewhere. Um what??? Just lazy lazy people who work there! She didn't assist, flat affect, just rude. The empty body wash in the bathroom was unbelievable. The hair also, so obviously the cleaning people didn't do their job! There is a Wal-Mart and Meijer next to the hotel, which is nice. The road to get back in the area where the hotel is, is under construction, but no biggie. The customer service was so atrocious, I would give this even less than terrible. Just unbelievable.

Leisure Family

2/10

Poor

16 Jun 2024

William

Found wrappers and people’s belongings in the room. They also tried to charge my card for the room even though I paid through Expedia. They said they would fix it, we will see.

Leisure Family

2/10

Poor

14 Jun 2024

DENISE

Property sleeps 8 people and 4 will freeze you in lower area. It will give you a cold it is so cold and no way to warm the area up. The laundry smells like a sewage and hard to breath. There were very few face cloths and towels and laundry room was full of clothes upon our arrival. The beds appeared to be slept in they were wrinkled with body indentions. The parking was horrible. Parking is off of an alley and a gigantic pole in front of driveway where you had to park.

Business Family

4/10

Poor

26 May 2024

Rajesh

the fridge was not working and there was water all over the floor from it and the pool was temporarily closed

10/10

Exceptional

24 May 2024

Dr Glenda

Great!

10/10