Hotel Kanan

10/10

Exceptional

07 Jun 2026

Crystal M

Best experience, I had an amazing room, the guy at the front desk gave me a better room wen I didnt like my first room .. honestly this place is a dream tree house love the bath tubs, loved everything about tulum including this place

Partner

2/10

Poor

01 Jun 2026

Jessica

The WORST hotel ever! Had a TERRIBLE experience after my partners passport/personal items went missing! (No cameras in the hotel). We reported to the front desk twice and they kept telling us there was nothing they can do. The next day we came across a police officer on the property and asked about filing a report so we can take it to the US embassy. Police officer went to investigate with the front receptionist and by a miracle the passport showed up. Which meant the passport was still on the property in the very hands of the front receptionist. She was very rude and untrustworthy. We checked out on the second day for safety reasons. They didn’t want to refund us the nights we didn’t stay. The least they could have done was refund our nights we didn’t stay. PLS STAY FAR away from this hotel. Their scammers!!!

Partner

8/10

Excellent

07 May 2026

Donnette

This hotel is absolutely beautiful very peaceful and serene design. The food was amazing and the staff were nice and helpful. The only negative I would have to say is that it’s a very loud hotel. There is music that starts at 10:30 AM into the evening from not only the hotel, but the neighboring hotels. There isn’t a mention of a bar in the listing, but the restaurant does play loud music nightly so if you’re looking for that party vibe, this is a great place to be!

Friends_and_family Family

10/10

Exceptional

07 May 2026

shekeba

I absolutely love this hotel. It was one of a kind the most unique experience. The hotel was stunning. We fell in love. I definitely can’t think Fidel, Ismael and the crew at The Beach club. They made our trip beyond memorable. I love them so much. I wish I could send them letters every so often to keep in touch! They were awesome ppl with outstanding customer service !!

Partner

10/10

Exceptional

04 May 2026

Matthew

This jungle chic hotel, with its many quaint seating pods on the rooftops, made our stay very interesting. There were only two negatives to note. The music from the neighbouring hotel was far too loud during both the day and the evening. Unfortunately, the staff at Kanan increased the volume of their speakers to counteract the noise from next door, which only made the situation worse. Additionally, the price of cocktails was similar to central London, which came as a bit of a shock.

Partner

10/10

Exceptional

20 Apr 2026

Margaret

Stunning property. So unusual we are still wondering how they made that treehouse

Partner

10/10

Exceptional

06 Apr 2026

Tatiana

Very good hotel, i ll be back.

Self

8/10

Excellent

03 Mar 2026

Laura

Lovely, except for the insufferable noise from the beach club next door during the day. The rooms were spacious and clean. The air conditioning was great. There were these really cool, large swings on our balcony. Ample drinking water was provided in the room. The staff was very sweet and kind. It is unclear to me how anybody could relax and enjoy the room or swing or the sound of the waves with stadium-level bass booming from 11 AM till 7 PM. People did not appear to be partying or dancing during these hours, in fact, that was hardly anyone around. The hotel is a very close to some of the finest restaurants in Tulum, which is why I selected this part of the beach strip. With the exception of weekend nights, the music that was played in the hotel, and in the hotel bar and restaurant was absolutely charming, but you could barely hear it because of the booming from next-door.

10/10

Exceptional

24 Feb 2026

Emily

Everyone was incredibly kind, helpful, and genuinely made my whole stay so incredible. The hotel was beautiful, the jungle vibe didn't feel cheesy and the plants were beautifully maintained. The hotel really was gorgeous, the beach was beautiful, but the people make this hotel great. Couldn't recommend this place enough.

Self

10/10

Exceptional

23 Feb 2026

Tangy

We had an excellent stay at Kanan Tulum. The hotel offers a truly unique, adults-only experience with beautiful jungle-inspired design throughout the property. The aesthetic is stunning — sand floors, lush greenery, hanging trees, mirrors, and thoughtfully designed photo moments. You genuinely feel immersed in nature while still enjoying a luxury atmosphere.

The staff was friendly, professional, and attentive. Housekeeping kept our room clean and well-stocked daily. The private beach area was a highlight — relaxing cabanas and lounge beds with a peaceful vibe.

The room layout is very open-concept, which adds to the overall design experience, but privacy is limited (the toilet area does not have a traditional door). There is also no TV, which we personally enjoyed because it allowed us to disconnect and fully relax.

It’s important to note that this is not an all-inclusive property. All food, drinks, and bottled water are purchased separately. Dining on the strip can become expensive if you eat out daily. However, the location is great — the hotel sits on a lively stretch with restaurants, boutiques, coffee shops, and stores all within walking distance, so there is plenty to do nearby without needing a taxi.

Overall, this hotel is ideal for couples looking for a romantic, design-focused, adults-only getaway. It was perfect for what we were looking for.

Partner

10/10

Exceptional

09 Feb 2026

jason

Room was very clean. Staff was very nice and helpful. Would stay again

Partner

10/10

Exceptional

09 Feb 2026

Katarzyna

Good

10/10

Exceptional

29 Jan 2026

Lynne

Room was wonderful and very clean . Made you feel like you’re in a tree house. Staff was very helpful and friendly. Many restaurants to choose from . In the heart of the hotel zone it was a lot of fun.

Leisure Friends

8/10

Excellent

27 Jan 2026

Michele

I recently stayed at the Kanan Tulum Hotel for 8 days. The property and rooms are very nice and gave a very unique experience. Joel at the front desk was the best from the first day greeting us to our last day checking out! I received 3 spa treatments, a master massage, the rejuvenating anti-aging facial and the cocoa wrap. They were all nice, but by far my favorite was the master massage with Laura. I cannot recommend it and Laura enough. Her energy is very calming and therapeutic and adds to the services she provides! We had dinner 1 evening up in a nest overlooking the ocean and that was a fantastic experience and dinner with Ricardo as our server! Totally recommend this as well!!

Now the reason for only 4 stars. The service in the restaurant for breakfast by the beach as well as service on the beach was hit or miss. Many times I had to go up to the bar to order my own drinks or food. 1 day we were offered an umbrella from the sun, another day I asked for an umbrella and was told no, although when I brought up the fact I was provided 1 the day before they did bring and set up 1.

We were upgraded to a partial ocean view room which was lovely! However the entire experience in the room and out in the beach was a little tainted by the competing clubs on both sides of the Kanan, along with the Kanan playing techno music all day every day. The music continued to 1am -2am every night, although I do believe this came from a neighbor club and not the Kanan itself.

Leisure Friends

10/10

Exceptional

27 Dec 2025

Larry

Beach was nice, along with the beach club

Leisure Self

10/10

Exceptional

17 Dec 2025

Kimberly

Very clean and staff was friendly

Leisure Partner

6/10

Pleasant

05 Dec 2025

Gurleen

Our room was fantastic and the beach was beautiful – these were the two best parts of our stay. The service at the hotel, the attitude of the staff, the food was all extremely disappointing. We came to celebrate my husband’s birthday and I had been in touch with concierge services for a month and a half with several small requests such as decorating the room, cake and music at our welcoming dinner, et cetera and they did nothing. For the first night I let it go thinking maybe it was a lack of communication but that seemed to be the theme of our entire stay-anything we asked for, anything I had pre-booked was just forgotten about and the worst part was the attitude of the staff when we tried to follow up or ask for anything- it honestly seemed like we were a constant bother to them . We asked for an airport shuttle and they quoted the price at US$170 saying that taxis would cost more, we got a taxi for $100 on the Street outside the hotel. We asked for their help in making reservations and they just forgot in both instances. We asked for ice to be sent up to our room and staff lied and said they had been waiting outside of our room and we told them to come back in 10 minutes. The food at the beach bar and the karma restaurant were also terrible, but but we learned our lesson after two terrible meals in good news is there are plenty of great places to eat nearby. Overall would come to Tulum again but would definitely not stay at this hotel.

Leisure Partner

10/10

Exceptional

26 Nov 2025

Pruthvi Raj Reddy

We had an amazing experience and really good views from the hotel

Partner

2/10

Poor

17 Nov 2025

Oyunsanaa

Everything was very expensive! Creaky bed, leaky refrigerator in the room! I was still okay with everything above until the day we checked out. They told us to wait that they need to check the room before we left there! After while they said they’ll charge us $65 and I asked why. They said there is blood stain on the sheets. I couldn’t believe and asked if I go back to see it. Of course there wasn’t any blood stains

2/10

Poor

19 Oct 2025

Clarissa

They experience at this property was absolutely horrible. I will never return again. I was constantly approached by drug dealers. I was even approached and physically assaulted by one of the men who was attempting to sell me drugs the staff allowed them onto the premises. I also experienced having room service left outside of the door, where in the middle of the night I could hear someone outside of the door eating the leftover food that was sitting there for well over a day. Needless to say the experience was horrendous and I will never go back.!!!

Leisure Partner

6/10

Pleasant

17 Oct 2025

Penh Ilene

The property is stunning and the rooftop to the different nests is amazing! The view from the nest is unbelievable. Walkable to Hartwood, Casa Banana, Elios. Definitely this place is Instagram material but the downside is the room is outdated- the room needs serious updates for sure. The wooden in room tub is useless. We got a room with an ocean front view with balcony and we couldn’t enjoy the balcony as much as we wanted to. Wish they would’ve done more with the mosquitoes. For the price we payed per night, were expecting something more. Would not stay here again.

Leisure Partner

6/10

Pleasant

12 Oct 2025

OMAR

The room I stayed in was beautiful but the hotel itself and surround areas.

8/10

Excellent

11 Aug 2025

Jennifer

Gorgeous property, beautiful scenery, and the nicest, most lovely staff. We eat traveled, unfortunately when there was much seaweed on the beach, which is certainly not the fault of the hotel. However, there was much garbage strewn about the seaweed. If the seaweed is not going to be removed, then at the very least the garbage should be removed. To say you are an To say you are eco-friendly but not remove garbage simply just not make sense. Also, the wear and tear on things like the bathroom door handle and door room lock should be repaired. On the other hand, the accommodations were extremely comfortable, and the food was incredibly good.

Leisure Partner

10/10

Exceptional

02 Aug 2025

Beatriz

This place was like a dream it was better than I expected. Everyone from the front desk to the people cleaning were all so friendly so helpful. We got a lot more from the guys at the bar his name is Jesus very nice guy and Angela who cleaned our room very good. Thank you to all.

Leisure Partner

10/10

Exceptional

17 Jul 2025

Emanuel

The property was very unique with the jungle vibes..a different experience

Leisure Friends

10/10

Exceptional

13 Jul 2025

Linh

The view is very beautiful and staff are very informative, thanks

Leisure Friends

10/10

Exceptional

08 Jul 2025

kayla

The property was stunning. Minus the seaweed

Leisure Friends

6/10

Pleasant

16 Jun 2025

ewelina

Hotel is pretty, very unique and in the best location. Food is good. Room service people are very nice but the office people not helpful, arrogant, dismissive. Warning.. music is so loud that u can’t really talk on the tanning beds or cabanas. It’s blasting from 10am to 6 pm. Some nights till midnight. U can hear music in your room. I didn’t think it will be this extreme. Beds are ok, but the pillows are hard like cardboard. Bathrooms are open, meaning there’s only glass covering middle part of the body, bottom and top is all open. Kinda like airport doors. U cant have privacy in the bathroom or shower, this is problematic if u travel with someone u dont want them to hear you taking number 1 or 2 lol. Also there is no elevator. And there’s many many steps to walk around the property, like 3 floors. Rooftop restaurant is on 4th floor. Definitely not for everyone. I wish I knew All this. That’s why I’m writing detailed review for others.

Leisure Family

10/10

Exceptional

14 Jun 2025

Brenda

My boyfriend and I had a wonderful time at Kanan. Wonderful staff the hotel is beautiful and such a beautiful getaway. We would definitely book again.

Leisure Partner

4/10

Poor

09 Jun 2025

Naomi

Look great in photos, in person it looks artificial.. bug and rodents crawling in my room on the ceiling wood. Bathroom is open so absolutely no privacy not even a door

Leisure Partner

10/10

Exceptional

02 Jun 2025

Enrique

The most beautiful experience , beautiful beach the room was so amazing , like a treehouse very nice and neat ,they have room service every day, staff is very helpful restaurant was also very good (everything is pricey but worth it!
They have a beach bag for u with 2 towels to take it with u during the day and hang out , they have a lot of unique places in the beach to hang out, like nest, heart couches , swing areas , lounges all super aesthetic the pool is so beautiful and the spa/jacuzzi area is like if ur in a cenote .

Leisure Partner

10/10

Exceptional

31 May 2025

Mark

Great property, not busy, the staff is great! Ricardo was our waiter in the bar area and breakfast, he was superb, the grass was in, and the pool could use a bit of updating, but the property, the room, the food was absolutely amazing!

Leisure Partner

10/10

Exceptional

31 May 2025

Kristen

What a fabulous stay! We loved everything about Kanan. The property was gorgeous. Our ocean vibes suite was amazing. The staff went above and beyond to make our stay perfect. We enjoyed the beach club, drinks in a nest, breakfast on the beach, a couples massage at the spa, and the nightly turndown service. Highly recommend rhis property. We loom forward to returning!

Leisure Partner

10/10

Exceptional

27 May 2025

Javier

I loved the overall vibe of the property. The location was great as well. Rooms were clean and staff were attentive.

Leisure Friends

8/10

Excellent

21 May 2025

Kelsey

We thoroughly enjoyed our stay at Kanan. At times service was slow and or did not arrive. And with how much money we spent it would have been nice if breakfast had been included although they do have 3/4 caffeinated nespresso pods in the room for you which are replenished everyday as well as a jug of drinking water. A nice touch would have been hand or body lotion although they do provide aloe and mosquito repellent. Overall beautiful hotel that combines the natural elements into the aesthetic.

Leisure Partner

6/10

Pleasant

20 May 2025

Marissa Inez

The place was a little outdated didn’t like the bed but overall I had a great time Ricardo and Luciano were amazing

Leisure Self

10/10

Exceptional

08 May 2025

Shane

The onsite parking , lovely welcome in the reception area upon arrival , amazing rooms , beach club , restaurant and best location made this hotel hard to beat next time we are back in Tulum. Jesus at the beach club created wonderful experiences for our group .

Leisure Family

8/10

Excellent

29 Apr 2025

Cassandra

The property is beautiful and the staff are extremely caring! We stayed mid-week and had access to all amenities, highly recommend staying here. The only flaw to point out is the noise from the neighbouring club however, there is little the hotel can do about this.

Leisure Partner

10/10

Exceptional

17 Apr 2025

Nikki

Very accommodating staff! They go above and beyond.

8/10

Excellent

15 Apr 2025

Tatiana

Very good hotel in a very load environment. Even when you go to spa you can hear music all over the hotel, no chance to relax. Until 2am the music with blasting in our ocean view room

Leisure Partner

10/10

Exceptional

09 Apr 2025

Robert

Wonderfully adventurous setting that immediately evokes a childhood adventure

Staff attentive and helpful

10/10

Exceptional

08 Apr 2025

DINA

Everything was espectacular! I loved how clean and the staff amazing! The only
Bad review
Is that I wished they could open the restaurant earlier, I am morning person.

10/10

Exceptional

04 Apr 2025

Diana

It was a beautiful experience. The hotel was really good. The food was really good and the staff too. I will recommend this place 100%. I will be back next year.

10/10

Exceptional

31 Mar 2025

Andrea

New favorite hotel! Must stay here if you are staying in Tulum.

Leisure Partner

10/10

Exceptional

22 Mar 2025

Ash

The ambience and architecture of Kanan is very unique. The staff at beach club are so attentive and fun. Love the atmosphere the room service the nests.

Leisure Partner

10/10

Exceptional

21 Mar 2025

Igor

Very nice hotel

Leisure

6/10

Pleasant

18 Mar 2025

Verified traveler

Unimpressed

Very beautiful outside
Music a bit on the loud side
Staff nice
Food price not realistic, I was charged $7.00 usd for 1 tiny banana !

Friends_and_family Friends

10/10

Exceptional

16 Mar 2025

jeffrey

My only negative feedback is that there is no place to escape the pounding bass beats. It occurs in the morning until late at night. Besides that, Kanan is a funky place in all the right ways. The service from everyone on the property was A !

Leisure Partner

6/10

Pleasant

03 Mar 2025

Shiv

Kanan is the most picturesque hotel I've stayed at, comes alive when you hear the waves and breeze of Tulum. Unfortunately, once you arrive you'll quickly realize you're staying at a nightclub that has a hotel...not the other way around. The all day, overly loud music takes away any chance of fully relaxing and resting...even more so when they compete with the other beach club next door. Its torture.

Pros:
-Most unique looking hotel in Tulum
-Clean, spacious rooms, ok view
-Staff are good
-Location is great

Cons:
-Music is loud, all day. Vibrates through the walls at 11:30pm. No peace and quiet here.
-Price is one of the highest per night.
-The club attracts outsiders who are just there for the day. They get drunk and high, and now you're sharing the limited spaces with them.

Leisure Partner

10/10

Exceptional

22 Feb 2025

Milan

Stay here is pricey but the property is high class. Staff treats you here very well. You are welcomed with a drink and a fresh towel. You will be provided a little tour to the property and explained everything. They can suggest best bars and restaurants. They can make your reservations to other places too. They can also book you a taxi if you want. All the good places were nearby. Rooftop nest is unique. Overall, it was a great experience.

Leisure Partner

2/10

Poor

13 Feb 2025

Cindry

Mi tercera vez hospedándome en el hotel kanaan y esta vez el recibimiento de parte de la front desk manager, Ami fue horrible..

Business_and_leisure Partner

10/10

Exceptional

06 Feb 2025

Mike

Great food great service one of best beach clubs for relaxation and super cool style of resort

Leisure Friends

8/10

Excellent

05 Feb 2025

Jimmie Alexander

No free room upgrade

Leisure Partner

10/10

Exceptional

05 Feb 2025

Karen

I love this place! Best location, amazing staff

10/10

Exceptional

04 Feb 2025

Jennifer

Such a cool experience to stay in a jungle treehouse on the gorgeous beach of Tulum!

Leisure Friends

10/10

Exceptional

28 Jan 2025

Verified traveler

A true Tulum experience

Great hotel to get the true Tulum experience. Room was nice, beach in front of hotel was great, and the location is right in the heart of so many restaurants, shops and nightlife. Would definitely stay here again.

Partner

10/10

Exceptional

24 Jan 2025

Jeffrey

BEST PLACE TO STAY IN TULUM

One of the Best places to stay in the hotel zone. All the restaurants are walking distance. There are only 25 rooms and over 40 day beds and several nest beds. The food is amazing and service was impeccable

Partner

8/10

Excellent

03 Jan 2025

Cindy

A perfect adults-only resort if …

… you want to have a great time! There is a beach club during the day and a restaurant that converts into a nightclub in the evening. Great music and lots of bass from 11am-1am. Pack your earplugs or find accommodations elsewhere.

… you want to be looked after by the amazing beach club staff. Joel and his team were amazing. I believe we were checked in on every hour.

… you want to enjoy delicious food in beautiful, breathtaking spaces. We enjoyed an amazing dinner in special ‘nests’ as the sun set and in the rooftop overlooking the ocean.

… you want to enjoy shops and restaurants nearby. The resort is centrally located and walking distance to more than you can ever get to.

… you enjoy beautiful, clean beaches perfectly suited for swimming, riding waves.

… you like people watching. Beach club lounge chairs, fun swings and unique cabanas are perfectly situated to enjoy the beach and enjoy beach-goers reactions to the resort.

… you enjoy beautiful, lush, bohemian decor that relax the mind and body.

.. you don’t mind the beauty Tulum has to offer despite the construction you can’t escape. We were on both ends of the Avenue, and construction was perpetual and resilient. Nonetheless, we thought it was worth every moment.

Leisure Partner

10/10

Exceptional

03 Jan 2025

Laura Wallis

This hotel is one of a kind. Staff were wonderfully helpful and kind. Great stay!

Leisure Family

10/10

Exceptional

03 Jan 2025

Valencia

The property's aesthetic, reminiscent of a charming treehouse, and its immediate proximity to the beach were highly appealing.

Leisure Partner

10/10

Exceptional

01 Jan 2025

NANCY E

Perfect location in the center of Tulum beach nightlife and restaurants. Dayclub is the best on the beach. Dj is 2-6pm every day and on weekends they have a dj on the rooftop. Best stay in our 2 week trip to Tulum.

Leisure Pet

6/10

Pleasant

22 Dec 2024

Maira

Although we had an experience that they could have been handled better we had a good time .

Leisure Partner

10/10

Exceptional

21 Dec 2024

Basheera

I loved staying here. The staff were excellent, so helpful and friendly. We enjoyed the beach and DJs. The food was fresh and delicious. The rooms were very cool. I loved the whole layout of the place - the nests and treehouse vibe. We ate at the rooftop restaurant for dinner one night - it was incredible and we saw so many stars. I would definitely recommend and go back myself.

Leisure Partner

10/10

Exceptional

21 Dec 2024

Samantha

Everything was amazing!

Gorgeous, incredible hotel! Every little touch was incredible. We didn't want to leave the hotel. The food at the restaurants was amazing as well

Partner

10/10

Exceptional

19 Dec 2024

andrzej

Beach club

Leisure Partner

8/10

Excellent

18 Dec 2024

Vardhini

Loud music after 10pm not ideal and access road in poor condition. Staff and service and facility is excellent.

Leisure Family

10/10

Exceptional

06 Dec 2024

Kevin

Amazing

10/10

Exceptional

25 Nov 2024

Luis

Extremely beautiful hotel with lots of nature and amazing food. I love how it was right on the beach and the staff remembered my name and went the extra mile to make sure that my family and I were comfortable. My wife complained that the bathroom needed a little more privacy, but other than that the hotel was amazing and will forever be in my heart. You must try the tacos very much a staple for this beautiful hotel.

Leisure Partner

10/10

Exceptional

23 Nov 2024

Robyn

We had the most incredible time! The property is gorgeous and embodies the vibe of Tulum. We loved the tree house effect with the many levels you can walk up to have a beautiful view while lounging by the beach, getting a massage or having drinks/dinner. Rooms are unique and clean. The food is excellent! Some of our best meals here. Staff was wonderful. Angeles is the best masseuse. Julian and Ricardo took care of us on our pool/beach days. The concierge service through What’s App was so convenient. We cannot wait to return!

Leisure Friends

2/10

Poor

01 Nov 2024

Lisa

We checked in and knew immediately that we did not want to stay here. First of all, we had a sea view blocked by an ugly, delipidated orange building (a true eyesore); second, our room reverberated with a disco beat; third, we were next to a construction site that started making noise at 8 am on a Saturday; fourth, we were directly under a kitchen where we could hear very loud noises of furniture being moved and people moving about. We knew we did not want to stay here so called expedia to see if we could check out early and get a refund. I understand a refund is possible if everything is well described and we did not happen to take note. So, although we accept that the hotel is noisy with a DJ playing music that can be heard in the rooms even with the door closed, we did not expect the construction noise, the kitchen noise or the ugly view. Even with this and two attempts by Expedia, Sebastian, who apparently is the off site person making the decisions, would not allow us to check out with a refund. Sebastian even lied saying there was no construction. We stayed only 1 of 5 nights, despite no refund. Most of the staff were friendly, but one person argued with us that the disco beat could not be heard in the room. And then when we countered this, he said that people like it that way. When we called the front desk at 11 pm about the loud kitchen noise the first and only night of our stay, we were told that the kitchen was closed. It was not. No apologies.

Leisure Partner

8/10

Excellent

24 Oct 2024

Nicky

Loved the whole jungle vobe, staff was attentive and i loved that all the pther popular places was on the same strip

10/10

Exceptional

15 Oct 2024

Leland

Dinner under the stars in the nests is amazing. And definitely do the mezcal tasting. That’s a Mayan journey for sure.

Leisure Partner

10/10

Exceptional

06 Oct 2024

Aleshia

Property was well kept. Service was great and food was appetizing.

Leisure Partner

10/10

Exceptional

13 Sep 2024

Arielle

Such a beautiful hotel with amazing service

Leisure Friends

10/10

Exceptional

11 Sep 2024

Darshan

A unique property unlike any other . The beach was beautiful and the property very organic . This is a place for more mobile people as there is tricky climbing and uneven walkways. Overall a great experience!

2/10

Poor

28 Aug 2024

christopher

Very poorly managed,

Business_and_leisure Partner

10/10

Exceptional

22 Aug 2024

Joaquin

Cool place to stay with great amenities

Awesome place with great service. Pool
was really great and quiet. Would definitely come back.

Partner

10/10

Exceptional

14 Aug 2024

Jazmine

Absolutely outstanding stay!

10/10

Exceptional

05 Aug 2024

Daichela

I loved everything about this stay. From the people, the space the decorations and details. Customer service was awesome at front desk, the beach club, the restaurants. I cant emphasize enough how much i loved this place. Will definitely be backk!

10/10

Exceptional

30 Jul 2024

Sharon

Everybody was very sweet. I enjoyed this trip

10/10

Exceptional

22 Jul 2024

James

Kanan was both unique and beautiful. The staff will pamper you from the time you arrive until you leave. The staff was exceptional. Primo, Kela, and Miguel are superstars. The cleaning staff is the best I’ve seen. The food was delicious, the beach was very nice, and the rooftop bird nests have the best view.

Leisure Partner

10/10

Exceptional

13 Jul 2024

Tyler

The staff was very helpful in all areas.

Leisure Self

10/10

Exceptional

10 Jul 2024

sergina

I like how close to everything it was . Walking distance to all the bars
and restaurantss. Save a ton on cabs.

Leisure Partner

6/10

Pleasant

26 Jun 2024

Nuguse

Very eco- friendly hotel and nice views. However I didn't get VIP access.

Leisure Partner

10/10

Exceptional

25 Jun 2024

Tommy

Staff was very excellent. Polite, kind, and very helpful.

Leisure Family

10/10

Exceptional

20 Jun 2024

michelle

Just gorgeous!

Leisure Friends

6/10

Pleasant

19 Jun 2024

Keane

I have wanted to stay at the Kanan for over two years now and was finally able to do so but the fact that a bottle of water is not complimentary is ridiculous. We were thirsty and ordered 3 cans of soda which costed us about $20 US dollars. You literally get NOTHING for free. While it may not be all inclusive you can atleast provide your guests with a bottle of water. It is also known to have a jungle esthetic but the amount of sand that’s in your room is insane. Please read all the reviews before booking this hotel everything is extremely overpriced.

10/10

Exceptional

29 May 2024

Sandra M

Felt in paradise. Loved the cleanliness and the attention of the staff. Primo was very attentive to all of our needs and concerns. Every day staff and Primo would greet us and ask if everything was ok with the room. Primo went above and beyond. Will certainly visit again.

Leisure Friends

10/10

Exceptional

26 May 2024

MARY

It was truly a beautiful place. The hotel is like a tree house with all amenities. The staff was excellent and the service was superb

Leisure Partner

8/10

Excellent

13 May 2024

Tamara

Despite having on a braclet to identify me as a guest, I was asked over and over if i was staying in the hotel. there is a gate that closes the property around 9pm. The security guard was slow to respond to my request to open the gate. She was surly when she did finally open it. I was again asked if I was a guest. As a solo female traveler, i was upset that I couldnt gain access in a timely fashion. There are hardly any people on the street during the week. So there was a potential for danger. I complained to the manager, who was apolegetic , but not very sympathetic. No microwave, no TV. Lots and lots of stairs. Sand at the entrance made it irritating to walk to your destination. It was expensive, but not that great in my opinion

Leisure Friends

10/10

Exceptional

12 May 2024

Nanya

My husband and I went to Kanan for our 20th Anniversary, and we enjoyed it immensely! The location is very convenient for shopping and dining. The prices are high, but that is to be expected in this part of Tulum. The hotel itself is beautifully unique with lots of natural wood and vignettes to take some amazing photos. The room is comfortable with good water pressure, nice hot water, and air conditioning. Many people commented about the loud music that plays constantly on other reviews, so we were prepared for that. I will say it was still louder than I thought it would be, but we made it work. The drinks at the hotel were pretty weak, but the food was delicious. The only other con was that the bed has seen better days. It was soft and comfy, but bowed in the middle which made it difficult to stay comfortable. We enjoyed our stay, and would recommend the spa and the Rooftop restaurant as well as the beach club.

Leisure Partner

10/10

Exceptional

12 May 2024

Verified traveler

Outstanding hotel with amazing staff!

The resort is unbelievably unique and beautiful. You feel as if you are truly staying in a treehouse in the jungle, yet mere steps away from the beach. The staff was always nice and helpful. The location is great because we never had to take a taxi, which I heard was very expensive. You are in walking distance to a large variety of restaurants, pharmacies and convenience stores. I had a massage in the spa and it was fantastic. We ate lunch at the beach club every day and it was probably some of the best food that we had while in Tulum. The salads & ceviche were outstanding! We stayed in one of the tree house suites and the room was beautiful and clean. The ONLY negative would be the loud music from the attached club at night. It was tolerable for most of the week, but starting on Thursday night, the loud music went on until around 1:00 a.m. Maybe it is not as loud in other sections of the hotel, but it was really loud where our room was. But that was truly the only negative we could say about the hotel.

Friends_and_family Family

10/10

Exceptional

19 Apr 2024

Karen

Second time in this hotel, soon to be third time.
Love this place. Perfect location, the staff are amazing!!! Best hotel in Tulum

Leisure Friends

10/10

Exceptional

31 Mar 2024

Kanen

Everything was great!!

Leisure Family

10/10

Exceptional

01 Mar 2024

adam

I loved how close it was to the restaurants and convinient stores. The freezer in the mini fridge actually kept my ice frozen the whole time. Beach was great. Coffee was great in the morning.They provide bug lotion and after sun lotion.

Leisure Partner

6/10

Pleasant

05 Feb 2024

Keith

Cool hotel in the heart of the beach area. It can be loud late into the night. Music thumping from surrounding areas. The tree house room was great though. Huge bathtub was a plus.

Leisure Partner

10/10

Exceptional

10 Jan 2024

Efua

Great hotel! We had the POV room and it was breathtaking. Service was great, food was great! Overall great experience will definitely be back

Friends_and_family Family

10/10

Exceptional

02 Jan 2024

Steven

Kanan is awesome! Very friendly and attentive staff. Great location. Highly recommend 👍

Leisure Partner

10/10

Exceptional

01 Jan 2024

Douglas

Strangely designed boutique hotel. Everything is built up in the air in an almost treehouse style. Our room was huge and very pretty with an outside rickety staircase up to a “nest” where you could look out over the area (and get food). Beach here is beautiful and facilities in the same style. It is generally a bit tired looking but definitely cool.

Partner

10/10

Exceptional

27 Dec 2023

Tressa

This is our 2nd time staying here and absolutely love it still!!

Leisure Partner