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Shima Onsen Toshimaya

Gunma · Japan

3887 Shima, Nakanojo-machiView location

9.0/10Excellent60 Reviews
Cleanliness9.2/109.2
Service9.0/109.0
Comfort8.2/108.2
Condition8.8/108.8
Neighborhood7.8/107.8
Amenities9.8/109.8
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  • Adults Only
  • Hotels with spa

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Shima Onsen Toshimaya

Moreover, there is a wireless Internet connection at hand in communal areas. This hotel does not operate a 24-hour reception. There is a car park at Shima Onsen Toshimaya.

Shima Onsen Toshimaya features a choice of different health and wellness facilities ideal for all guests staying at this property to recharge mentally and physically. Some services may be payable.

Read more about this hotelShow less

When you stay at Shima-Onsen Toshimaya in Nakanojo, you'll be next to a golf course, just steps from Shima River and 6 minutes by foot from Joshin'etsu-kogen National Park.

This golf ryokan is 10.2 mi (16.5 km) from Nakajo Museum of Folk History and 13.6 mi (21.9 km) from Iwabitsu Castle. Make yourself at home in one of the 15 guestrooms featuring refrigerators and minibars.

30-inch LCD televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have complimentary toiletries and bidets. Conveniences include safes and electric kettles, and housekeeping is provided daily. Featured amenities include dry cleaning/laundry services, luggage storage, and a library. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Smoking areas
Childcare

Check-in and check-out

Check-in from 3:00 PM
Check-in until 6:00 PM
Check-out until 10:00 AM
Minimum check-in age 18

Hotel policies

No cribs (infant beds) available No elevators Cash deposit required No alcohol allowed onsite Unicode Support true Professional property host/manager Pets not allowed

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

    We have included all charges provided to us by the property.

  • You need to know
    • Reservations are required for golf tee times. Reservations can be made by contacting the ryokan prior to arrival, using the contact information on the booking confirmation.
    • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
    • Alcohol is not permitted at this property.
    • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
  • Special Instructions
    The front desk is open daily from 6:30 AM - 9:30 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • Guests must contact this property in advance to reserve access to the public bathing facility
    • This property accepts credit cards, debit cards, and cash
    • Safety features at this property include a fire extinguisher, a smoke detector, and a security system
  • Minimal age
    18
  • Optional fees
    • Futon bed fee: JPY 1500 per day

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Vietnamese

    Japanese

    English

    Chinese (Mandarin)

Nearby attractions

Shima River 0.1 km / 0.1 mi
Joshin'etsu-kogen National Park 0.5 km / 0.3 mi
Sawatari Onsen 1.2 km / 0.7 mi
Shima no Oketsu 2.2 km / 1.4 mi
Nakanojo Dam 8.2 km / 5.1 mi
Uodome no Taki Waterfall 10.3 km / 6.4 mi
Minobara Flower Garden 13.5 km / 8.4 mi
Tomizawa Family Residence 15.8 km / 9.8 mi
Nakajo Museum of Folk History 16.5 km / 10.2 mi
Oiwa Flower Garden 18.2 km / 11.3 mi
Iwabitsu Castle 21.9 km / 13.6 mi
Yagura no Jindaisuki 24.2 km / 15 mi
Takumi-no-Sato Strawberry House 25 km / 15.5 mi
Mable Village Rock Heart Castle 30 km / 18.6 mi
Agatsuma Canyon 30.9 km / 19.2 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 15
  • hotel
  • Car park
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Valet parkingExtra charge
  • Room serviceExtra charge
  • Laundry service
  • Bicycle hire service
  • 24-hour securityExtra charge
  • Hotel safe
Show 18 more facilities & services
  • Newspaper stand
  • Shop
  • Terrace
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Library
  • Towels and bed linenExtra charge
  • BarExtra charge
  • Restaurant: 1
  • Smoking areaExtra charge
  • Hot tubExtra charge
  • MassageExtra charge
  • Spa centreExtra charge
  • Only Adults
  • Non-smoking establishmentExtra charge
  • CanoeingExtra charge
  • Cycling / mountain biking
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Shima Onsen Toshimaya

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN NON SMOKINGTWIN • NON SMOKINGTWN.NM

    Photos are not available for this room type.

    Shima Onsen Toshimaya

    TWIN NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE ECONOMY NON SMOKINGTRIPLE • ECONOMY NON SMOKINGTPL.EY-NM

    Photos are not available for this room type.

    Shima Onsen Toshimaya

    TRIPLE ECONOMY NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    ECONOMY NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.EY-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Shima Onsen Toshimaya

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room JAPANESE ROOM NON SMOKINGRoom • JAPANESE ROOM NON SMOKINGROO.JE-NM

    Photos are not available for this room type.

    Shima Onsen Toshimaya

    Room JAPANESE ROOM NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    JAPANESE ROOM NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.JE-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room JAPANESE ROOM WITH VIEWSRoom • JAPANESE ROOM WITH VIEWSROO.JE-WV

    Photos are not available for this room type.

    Shima Onsen Toshimaya

    Room JAPANESE ROOM WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    JAPANESE ROOM WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.JE-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE STANDARDTRIPLE • STANDARDTPL.ST

    Photos are not available for this room type.

    Shima Onsen Toshimaya

    TRIPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE DELUXESUITE • DELUXESUI.DX

    Photos are not available for this room type.

    Shima Onsen Toshimaya

    SUITE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room JAPANESE ROOMRoom • JAPANESE ROOMROO.JE

    Photos are not available for this room type.

    Shima Onsen Toshimaya

    Room JAPANESE ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    JAPANESE ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.JE

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN JAPANESE ROOM WITH VIEWSTWIN • JAPANESE ROOM WITH VIEWSTWN.JE-WV

    Photos are not available for this room type.

    Shima Onsen Toshimaya

    TWIN JAPANESE ROOM WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    JAPANESE ROOM WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.JE-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE CLASSICQUADRUPLE • CLASSICQUA.AS

    Photos are not available for this room type.

    Shima Onsen Toshimaya

    QUADRUPLE CLASSIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.AS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN JAPANESE ROOMTWIN • JAPANESE ROOMTWN.JE

    Photos are not available for this room type.

    Shima Onsen Toshimaya

    TWIN JAPANESE ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    JAPANESE ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.JE

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXE RIVER VIEWRoom • DELUXE RIVER VIEWROO.DX-RV

    Photos are not available for this room type.

    Shima Onsen Toshimaya

    Room DELUXE RIVER VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE RIVER VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX-RV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room JAPANESE ROOM WITH SHARED BATHROOMRoom • JAPANESE ROOM WITH SHARED BATHROOMROO.JE-FH

    Photos are not available for this room type.

    Shima Onsen Toshimaya

    Room JAPANESE ROOM WITH SHARED BATHROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    JAPANESE ROOM WITH SHARED BATHROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.JE-FH

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room ECONOMY NON SMOKINGRoom • ECONOMY NON SMOKINGROO.EY-NM

    Photos are not available for this room type.

    Shima Onsen Toshimaya

    Room ECONOMY NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ECONOMY NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.EY-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    Shima Onsen Toshimaya

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE DELUXE RIVER VIEWSUITE • DELUXE RIVER VIEWSUI.DX-RV

    Photos are not available for this room type.

    Shima Onsen Toshimaya

    SUITE DELUXE RIVER VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    DELUXE RIVER VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DX-RV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Shima Onsen Toshimaya

9.0
Excellent
60 Reviews
Cleanliness
9.2 /10
Service
9.0 /10
Comfort
8.2 /10
Condition
8.8 /10
Neighborhood
7.8 /10
Amenities
9.8 /10
42 reviews shown
10/10
Exceptional
13 May 2026
Kantapon
all staffs very nice and friendly. great keep ok property.
Partner
10/10
Exceptional
15 Jan 2026
gerald
Great boutique resort with amazing service and quality. The onsen was fabulous and dining experience really unique and high quality food. Great for a few nights getaway to relax and spend time with special people.
Leisure Partner
8/10
Excellent
09 Nov 2025
Kaitlin
No dining options but the food was good, I just prefer options.
The private onsen was very nice and the bath in rhe room was amazing.
Family
10/10
Exceptional
27 Oct 2025
Anastasiya
excellent experience, everything was perfect
Friends_and_family Friends
10/10
Exceptional
18 Oct 2025
Phuong
Clean
Friends_and_family Family
10/10
Exceptional
01 Nov 2024
Francois
A rare authentic ryokan.
Leisure Partner
10/10
Exceptional
13 Jun 2024
Verified traveler

Beautiful River, Isolated Therapeutic Stay

This was one of my favorite places on my Japan trip! This hotel is isolated so it may not be for everyone. You won't find Conbinis nearby, but my husband and I loved the isolation. The hotel is built right next to the river, so we booked a room with a private onsen inside and we had an amazing river view. They light up the river at night so you can see it as you enjoy your onsen dip.
The meals are presented in a traditional Japanese style course which was delicious. I'm also thankful that the staff can speak English. The staff was super friendly and accommodating.
Partner
10/10
Exceptional
01 Jun 2024
Jessica
Beautiful and excellent service.
Partner
8/10
Excellent
24 Apr 2024
Robert Glenn
Our room was fantastic. Location with out door bath in the room over looking stream was perfect.
Friends_and_family Friends
10/10
Exceptional
11 Apr 2024
Savannah
My husband and I checked out of Toshimaya last week, and it was one of the most incredible experiences we’ve ever had.

We had decided to take a break from our Tokyo honeymoon by visiting a more rural area in the mountains, and I was blessed to stumble across Toshimaya. The inn and surrounding area is even more beautiful than photos can convey.

Once taking the bus from Nakanojo Station up to Shima Onsen (the trip was much easier than I’d initially anticipated), we walked in and were greeted by the staff.

An amazing employee named Yuki introduced us to the inn and went over the basics before she showed us to our room. Yuki is an asset to the team, and she made us feel welcome and at home!

We stayed in the Tsuwabuki room due to our need for a private onsen. We have tattoos! The onsen was magnificent, but I especially loved the treeline view as you soak in the hot water.

Meals were locally sourced as far as we could tell, and we tried some foods we wouldn’t have normally had the guts to order, like sakura niku. It was fresh and delicious! Breakfast was laid out each morning around 8am, and just as elaborate as dinner!

The river that rushes underneath never ceases, and lulls your warm, yukata-wrapped body to sleep as you lie on a comfy futon, after your amazing kaiseki meal.

For smokers, the tiny smoking room was very pleasant, continuously kept clean, and located in the lobby.

I also want to thank Toshimaya for their kind anniversary gift and their thoughtfulness.
Leisure Partner
10/10
Exceptional
30 Dec 2023
Joann
Wonderful stay at this Ryokan. Staff was very friendly and our kids loved it so much they wanted to come back as soon as possible. Dinner and breakfast was also delicious. Would definitely return in the future.
Leisure Family_with_children
10/10
Exceptional
02 Aug 2023
LISA
I can’t say enough about how lovely this property is! Clean, easy to get to with public transportation and the staff is very accommodating and friendly! The bath is amazing! If you are adventurous in dining i recommend getting dinner included! Everything was wonderful! I will definitely return!
10/10
Exceptional
04 Mar 2019
Verified traveler

Hidden Gem

Great area.
Partner
10/10
Exceptional
30 Dec 2018
Verified traveler

Cozy and wonderful service

It was a fantastic experience. The host and staffs were very helpful and friendly. Free parking and valet service made driving there a breeze. The room with private onsen was so beautiful and soaking in the bath with snow falling. The dinner and breakfast was such a generous spread and everything was served with very personal service.
Partner
10/10
Exceptional
04 Jul 2026
eiichi
清潔な客室
Friends
8/10
Excellent
17 Jan 2026
SHUJI
露天風呂付きのお部屋に宿泊しましたが、特に気になった点はなく、気持ちよく過ごせました。
従業員の皆様の接客も、皆様笑顔でとても丁寧に対応してくださいました。是非再訪したいと思いました。
Leisure Partner
10/10
Exceptional
13 Dec 2025
Kenichiro
Clean room, kind and friendly staff, in-room Onsen
Leisure Partner
10/10
Exceptional
09 Nov 2025
Isaac
Todo estuvo perfecto
Leisure
10/10
Exceptional
07 Nov 2025
Rasmus
Supermysigt ryokan med otrolig middag/frukostupplevelse. Varm källa på rummet och två otroliga onsenbad. Allt med en fors precis utanför. Området var också supermysigt och vackert. Ingenting är på engelska, men det gjorde inget ❤️
Partner
10/10
Exceptional
02 Nov 2025
Isao
客室は清潔。スタッフの対応もとても良く、全体的に大満足でした。
Leisure Partner
10/10
Exceptional
29 Oct 2025
Jon Ragnvald
Great staff and very clean. Food very good!
Partner
10/10
Exceptional
21 Jul 2025
??
スタッフさんの対応が丁寧でとても気持ちよく利用させてもらえました。
Leisure Partner
8/10
Excellent
10 Jun 2025
NANAKO
フロントは日本人のスタッフのみだったのが食事の時は外国人実習生と思われる人のみで、丁寧な接客だったが料理の説明をやっと話せる程度なのでコミュニケーションは取れなかった。ビュッフェではないので会話が出来たらもっと楽しい食事になると思います。日本人スタッフを数人配置してフォローをしたら良いのかと思いました。
お部屋はとてもよく、清掃も綺麗にされていました。ただ、お部屋に温泉があるので扇風機かうちわを部屋に置いていただけるとお風呂上がりに便利だと思います。
とても良いお宿だったのでまた利用したいと思います。ありがとうございました。
Leisure Partner
10/10
Exceptional
11 May 2025
AKIHIRO
施設とサービスがとても良かったです。小さな子供も周りに気を遣うことなく過ごせて、凄く良かったです。
Leisure Family_with_children
10/10
Exceptional
09 Feb 2025
Verified traveler
雪の中の露天風呂は最高でした
Friends_and_family Family
8/10
Excellent
16 Jan 2025
SAKAE
特になし
10/10
Exceptional
24 Nov 2024
Verified traveler

快適でした。

お部屋は清潔だし、畳も綺麗でした!部屋の浴室も温泉の黒ずみはありますが、清潔でした。ただ館内はエレベーターがないので、膝の悪い母は移動が少し大変でした。
Friends_and_family Family
8/10
Excellent
13 Nov 2024
けい
夫婦2人で泊まらせていただきました。
お部屋は清潔感があり、温泉もとても良かったです。

事前に説明があったので私達は気になりませんでしたが、浴場や食事は下の階にありエレベーターがないので、足腰の悪い方はなるべく下の階の部屋にすると良いと思います。

外国人スタッフが多くおり、たどたどしい部分もありましたが、とても頑張っていて、しっかりしていたので嫌な気持ちにはなりませんでした。

不満は特にありませんが、強いて言えば浴場や部屋の備え付けのドライヤーが安そうな物だったので、もう少しいいやつだったらなーと思いました。
Leisure Partner
10/10
Exceptional
13 Sep 2023
トモミ
お食事 味、量ともに最高でした。
温泉もとても良く何度も入らせてもらいました。
接客もとても良かったです。
気になった点はエレベーターがない点と朝食の白米がイマイチだった所です。
Leisure Family
6/10
Pleasant
11 Dec 2019
Verified traveler

冬場は寒すぎる館内

宿全体がとにかく寒かったです。
食事処は寒くなかったが、エントランス、部屋、館内、風呂(内風呂も)、寒すぎて風邪をひきました。部屋のエアコンは全然効かないですし、内風呂も隙間風が酷すぎて体洗うのも寒い。大浴場はかなり狭く、露天風呂も狭い。とにかく寛げなかったです。
夕食は6時、朝食は遅めの8時〜8時半。
朝食を終えて部屋に戻ると布団もなく、冷蔵庫の鍵もかけられており、早く出て行けと言われているような感じでした。
また予約した際にHotels.com ではなく別の予約サイトから予約するように勧められました。
理由はHotels.com のコミッションが高いため、サービス面でマイナスすることになるからと伝えられびっくりしました。主にお料理の食材のグレードを下げると言われました。言わなければわからなかったのに、なんだか残念でした。お料理は美味しかったです。
部屋もきれいでしたが、もう宿泊はしないと思います。
Partner
10/10
Exceptional
15 Sep 2019
Verified traveler
スタッフの対応も清潔さも素晴らしかった。
Leisure Partner
10/10
Exceptional
14 Aug 2019
Verified traveler
สุดยอดบรรยากาศออนเซนส่วนตัว และห้องพัก อาหารสไตล์ญี่ปุ่น
Leisure Family_with_children
10/10
Exceptional
01 Aug 2019
Atsuko

また行きたい!

こじんまりした宿で、お食事も美味しく、室内や浴場から利根川の音や景色が見れ、最高でした!!
Family
4/10
Poor
20 Feb 2019
Verified traveler
・部屋の雰囲気 お風呂は良かった
・部屋に置いてあったグラスに唇の跡が付いてたのが不快だった
・部屋にあった体重計は電池切れなのか使えなかった
・DVDデッキのレンタルを頼んだが不良品なのか中々使えずかなり時間をロスした なのに謝罪も特になく料金もしっかりとられた
・せっかく雰囲気はいいのにもったいない スタッフの対応とサービスがもっと良くなるといい
Leisure Family
4/10
Poor
19 Feb 2019
Verified traveler
部屋に置いてあるグラスに唇の跡があった
有料のサービスを頼んでも対応が悪い
Leisure Family
10/10
Exceptional
13 Feb 2019
Verified traveler
員工極之友善,部分個室風呂面對優美的河景。
但客房內部份角落有積塵。膳食只屬一般,可接受但沒有驚喜。部分客房的河景及殷勤服務是最大優點。
6/10
Pleasant
19 Nov 2018
Verified traveler
The room we stayed was facing to river side but at the corner of the building. Then, the view was not good. Meals were well prepared.
Family
10/10
Exceptional
15 Aug 2018
たん

従業員のみなさんが暖かく対応してくれる旅館

一泊で伺いました。はじめての四万温泉でしたがとても快適でした。

お出迎えからチェックイン、お食事、お風呂など全てにおいて従業員の方々の対応が暖かかった。
また、事前に調べた口コミ情報でのクレームも全て対応を行っていました。

また有料貸切風呂は露天、内湯の両方がありかなり広く素晴らしかったです。最後にお料理ですが、料理長さんの腕がよくわかる内容でした。ご飯は今まで食べた中で一番の甘みとお味でした。

大変満足しています。
8/10
Excellent
05 Feb 2018
YELLOW
露店風呂付のお部屋も広くてとても良かったです。
ウェルカムドリンク(お抹茶)や茶菓子も美味しく素敵なおもてなしを感じました。
お風呂も露店は湯加減が良く、雪景色の中非日常を体験できました。
里山料理はどれも上品な味付けで、量もちょうどよかったです。
家族や友人にも勧められる旅館で、季節を変えてまたお邪魔したいです。

ありがとうございました。
8/10
Excellent
27 May 2017
Verified traveler

山奥の川沿い露天風呂に豊富な山川の幸

川沿いのお風呂は本当にくつろげます。新緑も綺麗です。近くの商店街も面白かったです。千と千尋の神隠しのモデルとなった旅館も見学しました。お料理が、地産地消がコンセプトで、山のものと川のものづくしでとても美味しかったです。
Family
4/10
Poor
12 Apr 2017
Verified traveler

泉質が良い普通の宿

施設が古いため仕方が 無いですがスタッフさんのバタバタした感じがうるさかったです。

食事は、工夫がされていていました

泉質が良く 風呂場からの開放感も満足です
Partner
10/10
Exceptional
19 Jan 2017
Lancal

最高です

スタッフの接待は寒さ忘れるほど暖かく、気持ちようかったです。
旅館は川沿いので、穏やかな川音を聞きながら外の雪風景楽しめる。
食事は山里料理中心で、バランスよく健康です。
温泉は男女時間分けの二つあるので、二つも楽しめる。露天温泉の景色が最高です。
場所的に車がないとちょっと困るですが(渋川往復バスあり)、外国の団体は少ないので、静かに出来る。

Location & surroundings

Shima Onsen Toshimaya
3887 Shima, Nakanojo-machi, Nakanojo, Japan

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Shima Onsen Toshimaya

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