Castle Kauai Kailani

6/10

Pleasant

17 Apr 2026

Lynn

The room had a balcony with a great ocean view. The pool was small but very nice. This property seemed to attract young families. Our room had nice countertops, was nicely decorated, but the carpet in the living room was dirty. The shelves in the closets were rusty, so we hung our clothes instead. We had to park on the road under trees which made for a car covered in bird droppings every morning. It is a quiet condo. complex near Safeway and close to a great walking/biking trail. There is a game room with a ping pong table.

Friends_and_family Family

10/10

Exceptional

24 Sep 2024

Carolyn

Awesome stay!! Loved the sound of waves crashing on the beach from the room. Ocean view was at a slight angle. Our next stay here will be in a unit at the middle of the U with a more direct ocean view. Check in was at a nearby hotel. Quiet resort with 2 nice pools on what feels like a private beach. Walking distance to everything we needed, including awesome restaurants and Safeway.

Business_and_leisure Family

8/10

Excellent

30 Sep 2023

Elena

We loved stay here! We were steps away from the beach where we enjoyed the sunrise every morning. Although I don’t think that beach was swimmable.

The room was very clean and nicely decorated.

There was a TV, comfy couches and the bed was very comfortable.

Great location with lots of shops less than 20 mins away.

There is a washer and dryer on site.

Be warned there is no A/C but there were a couple of fans and the sea breeze to help cool you off. At night it got pretty chilly no trouble sleeping.

My one suggestion would be to get a shower curtain liner. :) everything else was great

Leisure Partner

6/10

Pleasant

28 Jan 2023

Paula

Not so great

Maintenance stole a bracelet off the coffee table. The kitchen was not well stocked with dishes, utensils etc. Garbage disposal dudnt work upon arrival. Called for maintenance. It took several hours for them to show. We decided to leave. That's when they took a valuable bracelet left on the coffee table. No safe. Property was notified. No response.

Friends_and_family Family

2/10

Poor

18 Jun 2022

Amita

Says front ocean view and paid extra for it but it was partial ocean view …we were very disappointed

10/10

Exceptional

25 Feb 2022

Rachel

Property was very clean, well equipped, and across the street from Safeway and restaurants (Coconuts had great fish tacos and Monicos had amazing Mexican food.) The property had a beautiful view of the ocean and was steps from the beach. Inside our condo we had everything that we needed including some spare snorkels and boogie boards and even some books.
The only difficult part is finding the place to check in. When you come from the airport take a right on Kamoa Road. Go down to the end of the road and on your left will be the ISO where you check in. I would highly recommend this rental and I hope to come back and experience it again someday soon. Mahalo!!!

Leisure Family

4/10

Poor

31 Jul 2021

Verified traveler

There was no AC. I did see some units that did. Not sure how they determine who gets AC and who does not.

Leisure Family

8/10

Excellent

31 Jul 2021

Verified traveler

The property is cute and the cleanliness was great. The bad thing was that there is no AC in most of the units and the weather was humid. The check-in process is also awkward since you have to go to a different location and it was raining the day my family and I arrived plus we arrived in a shuttle. Overall the place is spacious and has everything you need.

Leisure Family

4/10

Poor

02 Jun 2021

Verified traveler

No a/c, it was uncomfortably hot. Condo advertised an newly renovated, this was NOT the case. Had not been painted in at least 10 years. Stained walls, faded baseboards.

Leisure Partner

2/10

Poor

08 Mar 2020

John W.

Nothing like what is advertised there is no Beach access

There are 2 parts to this complex the 3 bldgs near the Ocean that have Ocean views then there are the other 2 Bldgs that front view is parking lot and rear view is of concrete wall/chain link fence. Listing should have map showing this.

6/10

Pleasant

01 Feb 2020

Jody

The condo is wonderful, well provisioned, clean and good parking. The public spaces were terrible though. The beach is eroding and is fenced off which marred the views. The building is clearly in some danger. The pool is small and cold and no hot tub. The location was great, but with no really good outdoor living we ended our stay early and found another place to stay. A shame because the unit is so nice.

Leisure Family

6/10

Pleasant

30 Jan 2020

Verified traveler

overall it was good. I may recommend it to my friends

8/10

Excellent

25 Jan 2020

Verified traveler

There was no air conditioning and only one fan available. Luckily we were in January when it isn't so hot. The condo was very nice and included a washer and dryer so we were happy with that.

Leisure Partner

6/10

Pleasant

23 Jan 2020

Roberta M.

Kauai kailina

Bedrooms and bath were adequate. No accurate instructions for WiFi or TV. Really bad TV response. kitchen items were below average and considering the property was on the beach, NO BEACH TOWELS. I purchased some and left them... Disappointing VRBO. listing.

2/10

Poor

11 Jan 2020

Jennifer

Not good

No A/C. Very loud and low quality guests staying around us. Felt unsafe and no privacy. e had no idea how to check in when we arrived. No signs to say checkin desk was off the premises. The toilet broke and we left a message to have it repaired and never heard from management. We had to fix it ourselves. We found another place to stay after the first awful night.

Friends_and_family Family

4/10

Poor

09 Jan 2020

Paul

Disappointed

Place needs a deep clean. Also needs maintenance. Had to repair hand towel holder in bathroom as it was held together with a piece of plastic wrap. Place smelled musty. Sofa arms dirty and carpets were filthy. Cleaning fee was extremely high for quality of cleaning.

Friends_and_family Family

10/10

Exceptional

03 Nov 2019

Jasmine

This property is literally steps from the beach. Beautifully manicured lawn makes a perfect place to sit while watching the sun rise. Sleep with the sound of waves crashing in the background. Not the most attractive building from the street but once inside, it’s absolutely breathtaking.

Leisure Partner

8/10

Excellent

14 Oct 2019

Denise

Our \"oceanfront\" room was directly in front of the pool. You could kind of see the ocean if you stood in the corner of the back door... lanai on the ground floor is not private.... very disappointing. The room itself was nice but not cleaned very well when we got there. Check in is confusing... you have to go to a completely different hotel to check in... that was pretty ridiculous. Luckily pur trip as a whole was amazing and overshadowed the initial disappointment of our room.

Leisure Partner

2/10

Poor

29 Aug 2019

Verified traveler

There is no air conditioning and every unit had their doors and windows to stay cool. You could hear voices all night and it was hot and miserable. Most of the doors did not open and close properly and the pool was not in good condition. We had to spend one night which ended costing $500 then moved to the hotel next door the next day.

Leisure Family

8/10

Excellent

23 Jul 2019

Verified traveler

HIDDEN FEES NOT ON HOTELS.COM OR RESORTS WEBSITE

Rented two units for this family trip. Overall it was a good stay. Just the hidden fees that took all of us by surprise and ridiculous because it's the price of another full night!!! An extra $200+ for each room. They don't tell you that this is a VRBO. THIS IS NOT STATED ON HOTELS.COM OR IF YOU GO DIRECTLY TO THE HOTEL/RESORT WEBSITE
One Bedroom & Den:
Towels & Trash Only $12
Towels, Trash, Bed $20
Towels, Trash, Linen $30
Two Bedroom & Den:
Towels & Trash Only $14
Towels, Trash, Bed $25
Towels, Trash, Linen $40
There is a one-time check-out cleaning fee:
1-bedroom: $150.00 1-9 nights $215.00 10+nights
2-bedroom: $175.00 1-9 nights $250.00 10+nights
Rented two 1 bedroom for two nights each....it should be $150 cleaning fee according to this...NOPE other HIDDEN FEES that takes you over $200. Born & raised in Hawaii & stayed in many places, these hidden fees should be know ahead of time. Whether local or visitor from anywhere else, everyone has the right to know. An extra almost $400+ that could be used to food, activities etc. No housekeeping unless you pay extra. No 24 hr front desk/guest services as stated on hotels.com & Kailani's website. You have to drive to another property for a front desk. Our units, which were across & not next to each had cleaning service people come before 11 a.m. to get in for our check out day, which they knew it was a check out day. It's a great place but be warned that you will be expected to pay an extra $200+ per room.

Family

8/10

Excellent

22 Jul 2019

JR

HIDDEN FEES and it's not a hotel

It was a nice place. VRBO not hotel. Disappointed: utensils in the drawer were dirty, dishwasher was full of dishes & dish soap was very watered down. Pay over $200 extra fees not stated for cleaning etc & they don't clean the place daily. Place blames Hotels.com for mistake & say there is nothing they can do about it. You find out when you check in that the extra fees are for stay of 1 to 9 days, if you want to change a towel they charge you. Unable to get another place because would still need to pay because it was past cancellation date. Price paid for two nights, you can stay at a big resort just down the road for cheaper. States FREE PARKING on site, we were told the upon arrival, owner of this room didn't opt for reserved parking & to park stalls not marked reserved, ALL STALLS ARE MARKED RESERVED! Limited parking in the driveway by the trees for 2 buildings, not 1, you have to cut your day short in order to ensure you have parking, if not, you will have to find it on another street far away or illegal park & create your own parking space & hope you don't get towed as people had to resort to parking because of no parking left. Wifi was crappy & slow. Check out is 11 a.m., @10:28 a.m. man was trying to come in, knocks on the door trying to get in with code & asked what time we are checking out, I said 12 as requested two hours ago with manager. No uniform on yet, glass tupperware of food, drinks, backpack and no cleaning supplies on him. Break time should be elsewhere!

Family

8/10

Excellent

24 Jun 2019

Dawn

Nice condo but no air conditioning.

Nice condo that is perfect for four people. Clean and stocked with kitchenware. The main thing that made it uncomfortable was there is NO AIR CONDITIONING!!! It was so hot and humid that it made it very hard to sleep causing everyone to shower throughout the night to be able to sleep more comfortable. The other small annoyance was there was only one towel per person available unless you wanted to pay a fee for new clean towels. With all the showers we took each day/night just to not feel so sticky and gross, towel service would be great or put the washer and dryer back in the unit so we can wash them ourselves.

Family

2/10

Poor

23 Jun 2019

Verified traveler

Property location is great,but nobody care that property,no customer service at all

Leisure Family

8/10

Excellent

21 Jun 2019

Cheryl

Not sure if this is typical on Kauai if you don't stay in a super ritzy hotel, but there was no air conditioning! And we truly needed it! I realize the hotel can't control the weather, but a/c would sure be nice, especially since it wasn't an INexpensive place to stay! Other than that it was great, although I don't know why they have a \"den\" with a fold-out couch just off the living room instead of making it a true second bedroom??? Pull-out couches just aren't comfortable, and the extra couch just isn't needed! But a great kitchen and a decent grocery store just across the street, a nice pool and beach, and THANK YOU for the washer and dryer in the unit! A true BLESSING!!!

Family

2/10

Poor

17 Jun 2019

Verified traveler

NOT A CLEAN PLACE

My family had to suffer with mold on everything in the bathrooms, dirty walls, loads of dust on the ceiling fans, and NOT a ocean view. Do not stay here!! Very dangerous. Electrical wires exposed from the dishwasher. Homeless camp right out in the front were we got to watch the homeless steal gas out of cars in the parking lot. NO HELP FROM HOTEL STAFF!!!!

Family

10/10

Exceptional

23 May 2019

Redmund

Great stay near beach, shops & restaurants

The condo was comfortable and a great stay for my family. Right on the beach near great shops and restaurants in walking distance. There was no room service, but washer and dryer provided. We had to buy laundry detergent though. But, over all, great stay. I would reccomend and stay again. Next with a beach view!

Family

6/10

Pleasant

20 May 2019

Verified traveler

Very noisey, road noise, ac noise above, front desk staff need more customer service training.

Leisure Partner

10/10

Exceptional

18 May 2019

Anonymous

It was right off the water, you could here the waves and feel the breeze in the beach front view room. It was excellent quality counters, flooring and furniture, and fixtures. It was very calm and quiet environment during the weekdays when we were there, more populated on weekend when we were leaving.
The check in was difficult, it was 2 streets down in another building, but there was no indication in my booking to notify me of that. Took 30 minutes to find, called and did not get an immediate answer. There was no AC in the room. Which was not bad on most days when windows and doors were open, which had screens, and good circulation in room, but worst on humid days. The parking wasn't great. You had to reserve a spot and pay more to have a regular parking spot in the concrete parking lot near your room. Otherwise you had to park on the side of the parking lot along the dirt and tree line. No guaranteed parking especially at night. We actually did not have a problem finding parking spaces during the week, but when we left on Thursday, it was a lot more vehicles, indicating that the weekend might be more populated and thus a lot more difficult.
There was no regular maid service, which was ok, but we were there for 5 days, it was two of us and we only had wash clothes and shower towels for 2 days. When we asked for more toilet paper and towels, it was a $12 fee, and would be that amount for each request. Plus the \"cleaning fee\" is an additional charge from room total.

Leisure Partner

6/10

Pleasant

18 May 2019

Verified traveler

This property is located separate from their check in location which is a hassle parking is none unless your unit rented has a private parking stall

Leisure Family

8/10

Excellent

09 May 2019

Verified traveler

Loved the location....that was perfect. Overall condo complex was nice, beautiful spot right on the water (although you can not swim right there) seemed cleaned but our condo unit needed a good cleaning! Area rug was filthy needed to be thrown out...no carpet cleaning would help. All the base boards and walls need a scrubbing. With just an extra couple hrs this place would look alot better. I know its not housekeeping’s fault i bet they are allowed something like 30min clean per unit so this falls on the owners. No blender to bad. Descent cutlery and all matching plates, bowls etc. All of this was in good shape. Couch is stained and not very comfortable so i am glad we had know one sleeping on it. Bedroom floor carpet was dirty and stained too....tile floor or even vinyl would have been a better choice. Price was good so perhaps the old saying you get what you paid for! I would return with the hopes it had a better cleaning and rug thrown out and a blender for smoothies!

2/10

Poor

27 Apr 2019

Aimi D.

LISTING IN INACCURATE

Do not stay here.

The main photo of the listing is NOT of the actual unit. Yes, the rooms/furniture and amenities are pretty similar but the unit is not facing the ocean.
- I was charged an additional \"reservation fee + cleaning fee\" upon arrival which was not aware of and that totaled a few hundred extra.
- I spent 3 hours on the phone being transferred from one person to the next and in the end no one was able to help with the fees.

Not recommended and will not stay again.

8/10

Excellent

23 Apr 2019

Verified traveler

The property was clean & in a good location. It would be nice if the room included room service (cleaning, towels, trash) in the package without extra fees to request it. It would also be nice with more kitchen supplies and maybe a spice rack of some sort for cooking. Other than that, the place was good.

Leisure Partner

4/10

Poor

14 Apr 2019

Verified traveler

There was no A/C ans was unbearable most days and evenings.

The lamp shade in the den was very dirty, the blanket also had stains on it

Every condo we’ve travelled to had beach chairs and other needs at the condo, this one came with nothing except 2 beach towels.

The floors were dirty in bathroom.

Leisure Family

10/10

Exceptional

11 Apr 2019

Erica

We had a great stay at this condo! Our kids loved the pool that was right outside our condo, it was very clean and well maintained. The grounds at the property were well kept. The condo itself was great with a bonus room that worked well as a second bedroom for us because it has sliding doors we could close off while our baby napped! Kitchen could use more dishes and utensils. No A/C was okay but it did get a little warm at night when we came back to condo! Other than that it was great and we would definitely stay again. Check in is at a diff location but since we knew this ahead of time because we read the fine print, it was a breeze! Quick and easy! Great location across from Safeway and Starbucks with the beach on the other side that was fun to walk along each AM and PM!

Leisure Family_with_children

8/10

Excellent

07 Apr 2019

Verified traveler

Loved our view, had some loud neighbors the last few nights but they quieted down at quiet time. Couldn’t locate a person to get some basic needs and ended up some getting some TP from safeway acrossed the street. No big deal - parking wasn’t an issue for us, but overheard a scuffle between a regular and new person leaving (packing there car to leave). We had a great stay, but made sure to do our due diligence. We do need to check with Expedia as we thought we prepaid all fees and got charged the cleaning fee when arrived of almost $200

Leisure Family

8/10

Excellent

04 Apr 2019

David

Right on the beachfront. Close to shopping and restaurants.

Leisure Partner

6/10

Pleasant

30 Mar 2019

Verified traveler

Noise transmission between Floors was overwhelming. Had to check in at a different location. Check in Staff was rude. Paying for Towels is ridiculous. $140 cleaning fee is uncalled for. The place was a dump when We recieved it.

Leisure Family

4/10

Poor

27 Mar 2019

Tammy D.

Nowhere worth the price.

When we arrived on the property there were no signs for an office, invalid phone #'s in the VRBO confirmation, no email or contact info. We asked someone in the parking lot who told us \"oh yeah, the office to check-in is a couple of blocks away, at the end of a deadend street. Turn left at the pink tree\". I have no idea what we would have done if we arrived after dark (or hadn't run into somone in the parking lot). We walked a couple of blocks to try to find the office, when I asked asked how we were supposed to find the office to check in, we were told they weren't allowed to put up any signs at the condo. We were charged an addt'l $$$ for cleaning on top of the $$$$$ we'd already paid. That was also when they told us there was no housekeeping. Pretty sketchy. The condo was advertised at ~$$$/night the total was more than double that price.

When we tried to get in the room, the lock didn't work. We called the office and were told maintenance would be right there. We waited with our bags of groceries, melting ice and luggage standing in the chilly breeze outside the door for 20 minutes 'til the guy came to replace the batteries in the lock.
The condo was dingy with 1 bedroom so small there was no place to put luggage, they had to put suitcases on the couch in another room. 1 bathroom door was so warped it wouldn't close. No hooks or towel racks in any of the bathrooms, the linoleum floors were too sticky to walk on barefoot. The sliding door to the balcony wouldn't latch/lock. The screens kept coming off the tracks. The living area was awkwardly shaped with a 2 person couch and 1 armchair, not exactly set up for 4-6 people to relax/visit. We have family in Kapa'a and spend a lot of time in Kauai and will not recommend or be back to this place. Spend a comparable amount and stay at Waipouli or one of the resorts. Very disappointed.

10/10

Exceptional

19 Mar 2019

Leon

We like the property because it's quiet, conveniently located and very close to the ocean. Noise from neighbors was limited, and a \"fret party-like\" room was dealt with quickly by security after calling in to let them know. This was our second stay here, and we will stay here again!

8/10

Excellent

11 Mar 2019

tracee

Hotel/condo was great for the price

We booked this hotel for a family stay (2 adults 2 children) and we were really excited. Then I started to read the reviews closer to our arrival and started to get a bit worried because everyone said it was hard to check in and their unit didn’t have air conditioning. However we followed the directions that were given on hotels.com and everything went smoothly. The accommodations were nice for the price. They had boogie boards in the unit that we were able to use, which was a plus, washer/dryer and air. We were in our room to sleep and have breakfast and the rest of the day we were out and about. Yes I would recommend this hotel.

Family

6/10

Pleasant

15 Feb 2019

Verified traveler

It’s was very basic. No service, no communications, just a apartment room with kitchen.

Leisure Family

6/10

Pleasant

22 Jan 2019

Verified traveler

The kitchen, washer and dryer were very convenient

Leisure Family_with_children

10/10

Exceptional

15 Jan 2019

Denise J.

Great stay

Nice place with some extras. Beach chair and boogie boards were a bonus.

6/10

Pleasant

14 Dec 2018

Tiffany

We were bummed because it says heat swimming pools but it wasn't. There was no air conditioning. & i got charged a cleaning fee of $151 without being notified before going there

Partner

8/10

Excellent

08 Dec 2018

Verified traveler

Very comfortable and well maintained. Cozy for family.
Would be great to have air conditioning as it is humid. Other wise over all everything was wonderful.

Leisure Family

10/10

Exceptional

06 Dec 2018

Hugh

The property is right on the beach. There are several grocery stores and restaurants very close to the property. Staff was very friendly and accommodating.

Leisure Family

4/10

Poor

25 Nov 2018

Chris

Check-in process was very confusing, had to go to the property two streets down and then return. No hot tub! We never set foot in the water here or up/down the beach as the shoreline was all sharp rocks. The wind blew constantly toward shore, making the water choppy and murky.

Leisure Partner

2/10

Poor

05 Nov 2018

Katy

Disappointed, sketchy fees

The fine print with all the extra fees doubling our expense, no air conditioning, fans and poor cross ventilation, hard to check in, also the clerk insisted I pay $270 when I had already paid $154 to hotels.com. Even after hotels.com called them they wanted me
To pay close to $200 meaning the total went up again. The number kept changing. I’ll be curious to see what they charged my card because she told me it would only be $120 charge.

Partner

8/10

Excellent

20 Oct 2018

Randy

Poor instructions on how to check in

The office for checking into the rental is at another location two stop lights down the road (heading south toward the airport). They do not tell you that; you just have to drive around asking until you figure out where you are supposed to go.

6/10

Pleasant

29 Sep 2018

Matan

Lack of air conditioning ruined my visit

The apartment was awesome, clean and tight, although I was in shock that there was no air conditioning. It's 2018, and it's Hawaii. I didn't even consider asking if they have.

10/10

Exceptional

27 Sep 2018

Verified traveler

Best view ever!!

Partner

10/10

Exceptional

12 Sep 2018

Keoni

Great property and room had all amenities needed. A little confusing as far as checking in at the hotel next door, may be helpful to have a sign to clarify that at the condominium

10/10

Exceptional

04 Sep 2018

Verified traveler

Simple yet beautiful condo. Nice view and so close to the ocean. The unit did not have any A/C but the fans and the natural breeze was perfect for our family since A/C in the evening gets too cold for our nose and throat. Unit is on the 3rd floor and we did not realize there was an elevator until the last day but exercise is always good. I did not read the confirmation email well so when we first got there, we didn't know where to check in and when we started walking around looking for the lobby, it started too downpour. But the walk to the front desk was short. The location of the condo was perfect, near grocery stores, restaurants and shopping. Sofa bed, like the average sofa bed, was sleepable but not as comfortable as the king bed in the main bedroom. Overall, the condo was perfect for our family of four.

4/10

Poor

29 Aug 2018

Verified traveler

Although you pay resort fees and a cleaning fee this property is serviced by another hotel and they charge you if they have to bring you towels, change garbage or anything during your stay. We only had enough towels for 2 out of the 5 days, paid for more towels and then they didn't have enough towels to give us. It also stated it was a renovated suite but the bathroom and bedroom were not, there was mold and stains on the wall. Being close to the water was great, but it needs better service.

10/10

Exceptional

21 Aug 2018

Verified traveler

Great place to stay! The staff did not clean up beach debris, garbage washed up. We expected a washer and dryer, but not all condos here have them. We asked for more TP and it never came. Everything else was clean and wonderful! This was a nice a quiet piece of paradise!

6/10

Pleasant

16 Aug 2018

Verified traveler

Closed to everything

Great location. Limited parking. No AC. Near the beach areas

8/10

Excellent

30 Jul 2018

Bette

large One bedroom w/ Den close the the shore

The room was well kept up and had all I needed to fix a couple meals. The Terrace was quite large with tables and chairs-we spent every morning there with our coffee. There were fans in all the rooms which kept the place comfortable-but there was no air conditioning. We could walk out our terrace and the pool was just a few steps away.

The Property is well kept and quiet.

6/10

Pleasant

24 Jul 2018

Verified traveler

Wonderful view! Nice stay. Invasion of the little pesky sugar ants.

10/10

Exceptional

19 Jul 2018

Sandy

Most everything about the suite was excellent, and location was fantastic. Suggestions would be a) better cookware, e.g. a nonstick skillet, b) the addition of a full length mirror or ANY mirror in addition to the bathroom mirror, c) because airflow is necessary on hot days, the bathroom & bedroom windows could use more privacy, and d) description of location of ISO could include \"next to Bullshed Restaurant for easier check-in. Otherwise, we enjoyed our stay immensely, the suite was very clean and comfortable, and we would not hesitate to stay there again.

8/10

Excellent

18 Jun 2018

Verified traveler

My stay

It was pretty good. It’s just that the room don’t have an AC, the weather was kinda hot that day. I think it will be much better if they will provide an AC. Overall was great, but I don’t think I will recommend this to my friends.

Friends

4/10

Poor

17 Jun 2018

Verified traveler

No air conditioning makes a difference

The week that we were there was very humid and warm. This is the sixth time we visited Hawaii but the first time booking an unconditioned room. The fans barely worked making our comfort difficult. By the third day of a week long vacation we were contemplating leaving early.

10/10

Exceptional

10 Jun 2018

Verified traveler

Beautiful view, quite and relaxing. The staff was really helpful.Clean with comfortable furniture. Close to stores within walking distance.

8/10

Excellent

07 Jun 2018

Verified traveler

Not too bad!

Check-in was a run around. There is no Mokihana Resort as directed by your check-in instructions. It does not exist. After calling, we were directed to an ISO check-in desk in the Bull Shed building. Very poor directions from the check-in desk clerk. Once we got there, it was pretty good. Love the location. The unit was very musty smelling without the sliding glass door & windows open. The walls & baseboards were very dirty. Not enough toilet paper, shampoo etc. for 4 adults for 5 days. No washer or dryer. No A/C. We made due and enjoyed our stay. This unit had no assigned parking stall. We had to park at the condo next door.

Partner

10/10

Exceptional

04 Jun 2018

Mirelis

Beautiful and spacious in Kauai

The condo was so well sized. We had a 1 bedroom but the sofa bed had a room of its own separate from the living room which was great as it allowed more privacy. The balcony overlooked the second pool (which unfortunately was closed for repairs so we had to go to the other pool). The kitchen and furnishing we modern and the room was clean when we checked in. The areas was close to the airport, shops, restaurants and supermarkets. Only real issue is that there was no a.c. so it was a little stuffy at times but there were fans all over to help at night. Also the windows were to the floor in the bathroom and bedroom overlooking the walkway so you had to be careful not to give a show since we were on the first floor.

Friends

8/10

Excellent

04 Jun 2018

Diane

I felt safe at this place, I think a memory foam would be nice for the pull out bed. Wish there would have been a blender. Lacking a broom and dust pan, vacuum, and mop and pail. Lacking dish towels, one is not enough for 2 weeks. The under the sink garbage can was too high and a pain in the butt. The fire alarm was so high up there was no way to turn it off. The elevator was out of order for the whole stay. I don't think the area rugs have ever been cleaned and the patio door and windows were filthy and the runners for the doors were full of dirt never ever washed. Other than that it was wonderful.

8/10

Excellent

03 Jun 2018

Verified traveler

Quiet and comfortable. Could use ac. Was there for 2 weeks. I tried several times to get fresh towels and toilet paper from housekeeping but never did get it.

8/10

Excellent

04 May 2018

Verified traveler

the bed was really bad had to sleep on the floor. and the neighbor was smoking and went into our place not good.

8/10

Excellent

19 Apr 2018

Christina B.

Just right.

This condo is located within walking distance to shops, restaurants and the beach. It's a ground floor unit, pool view, clean and nicely appointed. We stayed half a week with our daughter and it was just right.

10/10

Exceptional

16 Apr 2018

Verified traveler

We loved our stay! We got lucky and had the best ocean view from the balcony. It was the perfect amount of space for 2 adults and 2 kids. The place was very clean and newly remodeled. The town of Kapa'a was nice with great shops and restaurants. The only possible downfall for some people (which wasn't a big deal for us) was that there is no working elevator. They are working on it but in the meantime, it's stairs only to get to the second and third floor. We also learned that the west side of the island has better weather but we also went during a very wet spring. Overall, a great place and we would stay there again.

Family

6/10

Pleasant

04 Apr 2018

Drake R.

The side of the property that overlooks the ocean is stunning, the other side not so much

Property was very decent and more than acceptable. Things that I didn’t like
-No AC
-Ceiling fans clicked all night every night
-Only 4 towels the whole stay even with 4 people
-No Washer Dryer
-First night there saw a cockroach in the middle of our bathroom, granted we always leave the windows and slider open (only saw one in a week)

Overall I would stay here again. If you plan on doing stuff around the island and not spending much time in your room then this place works fine. If you’re gonna enjoy hanging out in the room I wouldn’t recommend this place mainly because there is no AC and it’s hot from like 10am-9pm. Hope this review helps make your decision easier.

4/10

Poor

24 Mar 2018

David F.

pass

the place was not clean, there was much traffic noise.
You had to check in at some non-descript alternate location.
TV did not work and when someone came to try and fix it they swiped a beer out of the fridge.
They were in there hanging out when I returned unexpectedly evidently.
No, would NOT go back there

10/10

Exceptional

05 Mar 2018

Dan

Nice Condo, well equipped,

The condo at Castle Kauai Kailani really exceeded are expectations as far as a furnished condo would be. Nice washer and dryer were a very big bonus to us. The kitchen was well stocked with all the cooking essentials and serving essentials. The living room and bedrooms were very spacious and had adequate room for clothe storage. The grounds are well maintained, the pool and surrounding areas are clean and well maintained.

6/10

Pleasant

03 Mar 2018

John

Close to beach

Okay. I hate this survey thing. Keeps asking for more. If it does this again...

Partner

2/10

Poor

01 Mar 2018

Jolene L.

Not impressed!

The check-in process was rediculous! It took us an hour to figure out where we needed to go. I only figured it out because I stopped into another hotel and they found a number to call and got directions for me. There was ZERO information about where to check-in and there wasn't any contact information. The kitchen was lacking many things to be desired and there were cockroaches everywhere, dead and alive. I wouldn't stay here again, even if it was free. Good luck to the next sucker.

4/10

Poor

26 Feb 2018

Verified traveler

Never checked in

Was very shocked upon checking in that expedia had a disclosure that would charge us 25.00 + an additional 125.00 for cleaning fee, on top of our room rate of 200.00+ dollars for ONE NIGHT!! Buyer beware! Read the small print! We were lucky to get a room at the Mokihana, for 219.00 for the night. I will be very careful if I use expedia again

6/10

Pleasant

21 Feb 2018

Kathy

Right on the ocean, comfortable place, clean

There are no services re: towel changes etc., But it is a basic supplies and do it yourself condo. Worked great for us. So close the waves of the ocean could be heard in your living area. Peaceful and quiet. Close to amenities, however few roads on Kauiai so the traffic is slow at peak times. Otherwise a great place. Felt very safe at this location.

10/10

Exceptional

08 Feb 2018

Victoria

Plain outside; fantastic condo inside

It started out with big doubts, check in for Kailani is a couple blocks away and VERY poorly marked...once we found it, the lobby was so shabby with construction all around that we were very skeptical. But surprisingly our condo was truly beautiful, newly remodeled and so comfortable in every way. The outside was plain but couldn’t be better inside. The grounds are well maintained and the ocean just steps away. The ocean view building is no doubt the best, but much higher priced, so if you opt for the garden view, it is best to be on the 2nd or 3rd floor for more privacy. The furniture is very nice, a full kitchen and 2 bedrooms with top quality bedding and linens. The location is in busy Kapaa but it’s really a great location because any direction you drive isn’t far. Also there is every type of store, restaurant and service very close. We would definitely stay there again!

6/10

Pleasant

27 Jan 2018

Mrs

Condo- not a hotel

You do not check in at this Condo- you check in around the corner at a hidden office with no clear directions and GPS does not take you there. We booked thru Expedia and paid $455 for 2 nights. After payment- and not before- you are told in fine print there MAY be a resort fee per day and a cleaning fee - upon check in- there is a $25/day resort fee and also a $145 cleaning fee. There are no extra blankets provided for the pull out sofa bed and no one came to clean the room each day or even to replenish toilet paper- 2 rolls were provided. It was comfortable and clean- a nice little condo. No AC but ceiling fans. At over $600 for 2 nights- there should have been blankets or sheets for the pull out sofa bed and someone should stop in to clean daily for such a high cleaning fee- or enough toilet paper provided if not- at the least. There is also no phone. Didn’t matter to us but worth mentioning.

8/10

Excellent

24 Jan 2018

Verified traveler

Clean condo with all the comforts of home.

We enjoyed our stay in Kapaa. The location of the condo allowed for many restaurants and beaches within walking distance. Grocery shopping was very handy. The condo was well equipped and we enjoyed the sunny balcony. It actually had 2 bedrooms and a pullout sofa in the living area and a new washer and dryer in the washroom. The staff were friendly and accomodating.

2/10

Poor

18 Jan 2018

Anna

HELL HOLE!!!

This was truly the worst trip ever.
From the moment we (FINALLY) found the office to moment we left.
DO NOT BOOK HERE!!!!

10/10

Exceptional

13 Jan 2018

Verified traveler

Quick check-in process, quiet room location, clean room, and peaceful atmosphere.

8/10

Excellent

05 Dec 2017

Lisa

Great for the price!

My family of 5 stayed here and we absolutely loved the area! Kapa'a is great because it is a short 15 minute drive from the airport and is right in between the popular south shore and north shore of . Kapa'a is full of shops, dining, and more. There is a grocery store and plenty of places within walking distance. We checked in late at night so we had to check in with the guard at the Mokihana two properties away. The building is actually a condo on the beach and our building did not have an ocean view, we were on the third story, with no elevator. The room was nicely remodeled, but if you plan to cook, bring your own pans or you will be sorry. There is also no AC, this was not an issue for us because we came during Thanksgiving when it was cold, we left the windows open during the day. There are two small pools but no spas and no office on site. The bed was too firm and gave my husband back pain. This place can be great for low maintenance families or couples. This is not a resort and there's no fancy restaurant or lobby nor is there room service, things you would expect from a hotel, but for me... it worked fine. When I travel with my family (3 children), I am on a strict budget so the Castle Kauai Kailani met my needs. Would I stay here again? Probably not... I would go for an Air BNB or similar because they offer more such as better kitchen supplies and things like a cooler, chairs, etc. We rented those in Kauai, but it would have been nice to have. Housekeeping at cost.

Family

8/10

Excellent

22 Oct 2017

Verified traveler

Good Condo

I really like this condo with the exception of 2 things.
1. I would have like to have went to the beach which is located right outside. Kinda of a bummer.
2. Parking was difficult to find. We had to find it along side some trees.
Aside these 2 things. I would book with the company again. Thank you for a great time.

Family

6/10

Pleasant

17 Oct 2017

Mike

Close to the Beach

It was nice to be close to be beach. Parking lot is small, bed was nice. No daily room cleaning so we had to conserve towels or buy detergent. Overall not bad.

10/10

Exceptional

02 Oct 2017

Verified traveler

Perfect and located close enough to walk to food, shopping, and plenty private!

4/10

Poor

18 Sep 2017

AZtrvaler

one week in Kauai

Something different than expected in this condo:

- At check-in I had to pay a \"reservation & cleaning fee\" of $145.83 that
appeared after I booked the vacation package (at least I did not see this
before).
What I saw on the booking page was: \"Although Orbitz does not charge a fee to
change or cancel your booking, Castle Kauai Kailani may still charge a fee in
accordance with its own rules & regulations\" well, I did not expect to be as
high as $145.83.
- I was in the unit #305, which has an additional cost (compare to the others)
of more then $60 a day because it is listed as \"oceanfront\".
From the attached picture taken from the balcony this is what is usually
considered \"ocean view\", surely not oceanfront.
- It says \"Full Kitchen\", but the set of dinnerware provided is really
minimum, not even a cutting board, scale or colander.
- No air conditioning (not mentioned), no washer & drier in the unit or
everywhere else in the building.

- On the positive side, I have to say that although the building is dated, the
unit was renewed and clean.

The reason of the 2 stars is because it was quite different from what I
expected from the description, and less than a quarter of mile from there it is
possible to find a nice resort that offers more features for a lower price.

8/10

Excellent

13 Sep 2017

jamila

great condo very affordable, but no a.c. So the rooms were super hot. beware!!!

10/10

Exceptional

13 Sep 2017

Jay

Great private location that is on the beach.

We loved our stay here and would definitely stay here again. The unit we stayed in was 10 steps from the water, absolutely lovely.

8/10

Excellent

24 Aug 2017

Jay

Great hotel for the price

We were pretty happy with our stay at Castle Kauai Kailani. The room was pretty spacious and very clean. Must have been renovated recently. Tile flooring throughout, updated and well equipped kitchen with 5 burner flat top stove, living area and two bedrooms. One bedroom was fully private and the second had sliding doors. There's no A.C. but ceiling fans and windows throughout which help.

Check in is at the Mokihana two blocks down the road, which is unfortunate but if you know ahead of time it's not a big deal. No hotel amenities because it's more like staying in a condo unit. The complex does have two small pools but that's it. For the price, the quality and size of the room (plus full kitchen) was great. And we spent most of our days exploring the island so it worked out well.

4/10

Poor

23 Aug 2017

Verified traveler

Too hot and noisy

I really don't like writing a negative review but I truly don't have a choice. First the positives. The resort was very affordable and had a great oceanfront location. The room itself was roomy for a 1 bedroom. It was clean and the bed was comfortable. The difficult things were the location of the room itself. We were right next to the main road and it was too noisy to sleep. The biggest issue was the lack of air conditioning. It was really hot and the way the windows were positioned we didn't get any airflow through the unit. Sorry to write a bummer of a review. Mahalo.

8/10

Excellent

01 Aug 2017

Bobby

Close to the beach and comfortable

Two buildings. One is close to the water and two is set back towards the street. You definitely want to stay in building one with an ocean view. The property is not an eye soar but definitely not inviting from the street. Rooms are clean and the property is maintained well. Some units are owned while others are operated by the company. We stayed for 9 days and never got new towels. Not to big of a deal when you have a washer/dryer but still. Central location and great if you have a family.

Family

6/10

Pleasant

22 Jul 2017

Mary

Extremely hot. No cool air circulation.

Unexpected charges, $25 for destination fee and $50 for cleaning fee. Cleaning fee was particularly aggravating, isn't that supposed to be included with the price of the room?

8/10

Excellent

15 Jul 2017

Verified traveler

Nice condo, just hot

It was a very nice condo, the only real issue we had is that it was extremely hot. There are no air conditioners in the condo, so trying to relax and enjoy the condo was difficult because of the heat. Maybe in the future they should put in air conditioners especially with the heat.

8/10

Excellent

09 Jul 2017

Verified traveler

Vacationing

It was really good here, the only weird thing is the front desk is a part of another hotel & we were searching for the front desk for about 30 minutes... It was no joke pretty funny but it's not Castle Kauai Kailani, the sign says Kauai Kailani & the front desk is about 2&1/2 blocks from the hotel. LOL, talk about searching for someplace. Front desk was nice & you don't have to go back to check out, they said just be out of the room by 11:00am they said. So we had a blast & will come back for sure, now that we know where the check in is.

10/10

Exceptional

06 Jul 2017

Verified traveler

It was good.

The one thing when you arrive late, its hard to find the check in office. We suggest to put some information so its easy to know where to check in.

10/10

Exceptional

29 Jun 2017

Heather D.

Central location.

Overall great stay and would stay here again. It's an average place that fit our needs of budget friendly, central location with an ocean view. Everything was comfortable and clean - as expected. The popular beaches are 20 mins north or south, there are not really good beaches in the area of this place. The city is cute but you'll need a vehicle to really see/enjoy the island.
I didn't realize there was no air conditioning, just ceiling fans, but I learned that is pretty typical of Kauai.

Partner

2/10

Poor

19 May 2017

Denise

Deceitful Price, Noisy, Old

Property was listed at $103/nt, however in the fine print there \"other fees\", making it $195/nt. Deceitful! Check in is 1 mile from property- however there is no sign that tells you so. Property remodeled but old. Bathtub floor was stained brown. No a/c - just on noisy portable unit in one room. Also, garden view was a mossy brick wall in a small back alley. Unit was noisy - both to street noise and people walking by unit since bedroom faces the front walkway.

8/10

Excellent

09 May 2017

Verified traveler

Nice

The facility was nice the only thing I had trouble with was the hotel check in since it's not in the same hotel but a different one.

8/10

Excellent

09 Apr 2017

e.g.Dave

Better direction with a address took us one hour.

No statement of a address on the text to where your located at was our only problem we had.......Enjoy our stay there.

8/10

Excellent

29 Mar 2017

Kevin

Kauai vacation

This isn't really a hotel in the common definition of the term. It's a condo complex run by a management company. That said it was nice if you keep the following in mind.
1. No air conditioning. It get hot on Kauai if you don't have an ocean breeze. It's worth it to pay extra for either an oceanfront room or air conditioning if available but few rooms have it.. We changed to ocean front for an additional charge.
2. No amenities on site. If you are expecting room service or well any service you will be disappointed.
3. No elevator. If you can't climb stairs or don't want to get a room on the ground floor.
4. No management on site, call ahead to find out where to check in.
That said we enjoyed our room. It had a well appointed kitchen and was nicely furnished. The management was responsive to our request to change rooms. The location is good with shopping and restaurants within walking distance. That was nice as traffic in Kapa'a is heavy.