Ambasciatori

6/10

Pleasant

31 Mar 2026

Lynne

Good location a 10 min walk to Quattro Conti area. Small room, bathroom needs some upgrades. Rooftop restaurant, staff and food were all awesome! Parking at a parking lot close by.

Partner

10/10

Exceptional

15 Mar 2026

David

Excellent location, good staff and a superb rooftop breakfast buffet. Thoroughly recommended as a great base for Palermo wandering

Partner

10/10

Exceptional

25 Feb 2026

Pierre

Nice, clean, quiet, room.
good breakfast
great people at reception desk

Family

8/10

Excellent

21 Jan 2026

Valli

Alas, our mattress was extremely uncomfortable.
However, Rita at the front desk was extremely kind and helpful.

Friends_and_family Friends

6/10

Pleasant

13 Jan 2026

Stefano

Best view of city.

Terrace only open for breakfast

Terrible breakfast

Bed terrible

Shower small and overflowing

Amenities poor

Presitge room

Ni more rhsn 2 star hitel

Friends_and_family Friends

8/10

Excellent

24 Dec 2025

Mozhgan

Great staff

Leisure Family

10/10

Exceptional

30 Nov 2025

Dave

Great location. Not too far from the majority of attractions. Friendly and helpful staff and amazing views from rooftop restaurant.

Leisure Partner

10/10

Exceptional

25 Nov 2025

Sabrina

Lovely hotel in a great location. The staff were very friendly and helpful. Rooms were clean and comfortable. Amazing view of the city from the breakfast room.

Friends_and_family Family

8/10

Excellent

29 Oct 2025

Renata

Decent location, good breakfast, quiet

Partner

6/10

Pleasant

10 Oct 2025

Thomas

Street was very noisy in the room, street dirty, but staff was great.

Leisure Partner

10/10

Exceptional

28 Sep 2025

sandra

Great location!!! Walking distance to all the tourist attractions. Palermo is magical.Breakfast on the roof with spectacular views.

Leisure Self

10/10

Exceptional

22 Sep 2025

Richard

Center of Palermo. Nice decor. Great rooftop restaurant!

Partner

10/10

Exceptional

18 Sep 2025

Ciaran

Great location, spotlessly clean, amazing views.

Great location, close to the main sights. The roof top restaurant gives incredible 360° views over the city and surrounds.

Partner

10/10

Exceptional

14 Sep 2025

Majid

Amazing place to the a breathtaking view

10/10

Exceptional

04 Sep 2025

Keith

Oalermo

Great location and rooms first class. Breakfast on the roof excellent. Staff helpful.

Friends_and_family Friends

10/10

Exceptional

03 Sep 2025

Patricia

The roof top amazing! And the front desk service lady spoke English.

Leisure Partner

6/10

Pleasant

30 Aug 2025

GIUSEPPE

Liked the rooftop venue. Breakfast was limited . No yogurts, no variety of fruits , orange juice was more like orange drink . Bed was way too hard and pillows flat. Safe too small for ipad or laptop.

Leisure Partner

10/10

Exceptional

23 Aug 2025

Belinda

Such a nice stay in Palermo. The hotel was lovely. Nice rooftop restaurant that served breakfast and dinner, great views. Had 24hr reception which was another plus. Would recommend

10/10

Exceptional

23 Aug 2025

Scott

The staff was excellent!

8/10

Excellent

20 Aug 2025

Melanie

Dominico and Laura at reception awesome! Friendly and helpful.
Room was good, but Wi-Fi was not very good and the air-conditioning in our room was not great, room 302
But that was likely a glitch that we didn’t complain about as we were comfortable with the room. Walking distance to train, restaurants and shopping were great!

Leisure Partner

8/10

Excellent

18 Aug 2025

Dan

good location

10/10

Exceptional

18 Aug 2025

Michael

Had no idea what to expect in Palermo and it seemed as chaotic as I have heard. This is the perfect place to watch it from.

Self

10/10

Exceptional

10 Aug 2025

Megan

Great stay!

Excellent location, clean room, Rita at the front desk was great. Breakfast was just ok. View from the roof was spectacular. I would stay here again!

Friends_and_family Friends

10/10

Exceptional

10 Aug 2025

Luigi

Expedia sux

Leisure Family

6/10

Pleasant

04 Aug 2025

Yan

Not sure how the rating systems works in Italy, but this doesn’t feel like a four star hotel. The rooftop bar has amazing views and attentive staff but other than that the property is in fair condition. Paper cups were provided in the room and the bathroom is quite old. They even charge for bottle of water. The room doesn’t match the photos provided on the Expedia website at all. I think the management need to provide more honest information and show a bit generosity to welcome the guest.

Leisure Partner

4/10

Poor

31 Jul 2025

Yvonne

We can’t sleep. Our room is under the dining room and the noise has been relentless. It’s awful. I don’t know how we’re going to get up early for breakfast. This is unacceptable noise. Chairs dragging across the floor, dishes clattering, banging and scraping. Very unhappy about this situation, especially after arriving here very tired and needing a good night’s sleep.

Leisure Family

10/10

Exceptional

30 Jul 2025

Tracey

Great location on the edge of the city Palermo ❤️

Beautiful rooms in a great location with the Best rooftop view for breakfast and cocktails at night
Palermo is definitely a city to be explored. Give yourself a couple of days. See it at night and during the day is totally different.

Friends_and_family Family

2/10

Poor

30 Jul 2025

Sterling

Would not recommend

We were shown our room and immediately decided not to stay here. Furniture, bed, amenities all were old and run down. Our room had the tiniest window that looked towards a wall. The receptionist tried to be helpful and show us another room but it was just as bad…

Partner

10/10

Exceptional

27 Jul 2025

Daniele

We had a great stay here for 2 nights. Nice large room, close to lovely restaurants and bars. Helpful staff.

6/10

Pleasant

26 Jul 2025

Fernando

Very poor service. Poor breakfast. Not good location.

10/10

Exceptional

26 Jul 2025

George

Very nice simple accommodations that are centrally located to historic city center! The rooftop restaurant has incredible views of the city! The breakfast is served on the rooftop making it special! Dinner and apps are also available at sunset! Its exterior appearance is very humble but once inside the rooms are comfortable and the rooftop is the hidden gem of the property!

Leisure Partner

6/10

Pleasant

23 Jul 2025

silvana

They did not jave the air conditioning on when we got to our room and the temperature was not satisfactory. They wanted us to remove the key card that controls the air at the front desk, which I did not appreciate

Leisure

6/10

Pleasant

20 Jul 2025

Verified traveler

Two night stay

We stayed for two nights. The first night, the bed was very comfortable, but the restaurant upstairs was loud until 1 a.m. On the second night, we changed rooms—the bed was very hard, but at least it was quiet. The front desk staff were helpful and friendly. Breakfast was just okay at best, but the rooftop views while eating were beautiful.

Friends_and_family Family

10/10

Exceptional

14 Jul 2025

Donald

Don

Great central location, Excellent breakfast city rooftop view

Partner

6/10

Pleasant

12 Jul 2025

Chris

Centrally located with excellent view/ balcony. However, extremely noisy all night long with uncomfortable bed left me sleep deprived. The mini fridge wasn’t working and I reported it on first day but it never was repaired or replaced. Shower is approx 3ft x 3ft, very tiny, luckily I’m a small lady, larger people would have a difficult time. I will not stay here again.

Leisure Family

6/10

Pleasant

11 Jul 2025

cindy

There is no elevator on the first floor. Only one small elevator for the whole building. Guests have to carry luggage up one flight of stairs to access elevator. No bellman to help you either.

Leisure Family

6/10

Pleasant

07 Jul 2025

Pierre

Inconvenient parking. Small rooms.

Friends_and_family Family

8/10

Excellent

05 Jul 2025

Verified traveler

Pleasant experience

Everything about the hotel was wonderful except the mattress! It was as hard as a rock! The staff were all great, very professional. The restaurant was very nice with an exceptional view.

Friends_and_family Family

10/10

Exceptional

28 Jun 2025

Archie T

Very friendly staff. Central location and very nice roomx

Leisure

10/10

Exceptional

26 Jun 2025

ANDRE

Breakfast was delicious, rooftop view was very cool, and service was great.

Leisure Partner

6/10

Pleasant

23 Jun 2025

Ayman

Rude receptionist, waited for him to finish a phone call till he speaks to me for about 10 minutes, knowing that my car is illegally parked...!
Very poor breakfast... the worst selection and level I have seen and unexpected to have in Italy

Leisure Partner

10/10

Exceptional

19 Jun 2025

Andrew

Fantastic roof top breakfast, Palermo viewing, dinner and cocktails. Gym needs work but rooms are nice and location is perfect for restaurants and historic buildings, walking tours. Parking is 3 blocks away

Leisure Family

8/10

Excellent

14 Jun 2025

Glenn

Restaurant poor selection and way overpriced.
Roof top bar cool, but attracted a certain type of crowd, more concerned with style than content.

10/10

Exceptional

09 Jun 2025

Sarah

Comfortable room (once I’d worked out how to use the air conditioner remote control!) really well located a short walk from the railway station and very accessible for walking throughout the historical centre. Decent breakfast in the rooftop restaurant/bar - just wonderful views. Treated ourselves to drinks and dinner in the restaurant one evening - special.

Leisure Partner

6/10

Pleasant

27 May 2025

Piedad

Even though location is good, you can walk to amenities, hotel is in a main, busy, noisy, dirty street and parking is not available. Room was good, and hotel has a nice terrace. Breakfast is not good.

Partner

10/10

Exceptional

26 May 2025

Leslie

This hotel has the most fantastic view from the rooftop restaurant. Shrimp appetizer was delicious and the octopus salad was perfect. Room very comfortable too!

Leisure Partner

10/10

Exceptional

02 May 2025

Robert

Very close to the
Old area of Palermo

Leisure Partner

8/10

Excellent

30 Apr 2025

Eileen

A perfectly suitable place for a night or two. No lobby or any area to just sit, read or simply hang out. The rooftop breakfast area has a stunning view!

Leisure Self

10/10

Exceptional

26 Apr 2025

Angela

Beautiful high ceiling rooms!

Great location, friendly staff, good breakfast and a gorgeous rooftop restaurant for breakfast and dinner.

Friends_and_family Friends

10/10

Exceptional

26 Apr 2025

julia

The rooftop view of the city was amazing! What a lovely place for breakfast or dinner.

10/10

Exceptional

12 Apr 2025

Mark

Clean and spacious rooms. Good bedding.

10/10

Exceptional

12 Apr 2025

Kathleen

This hotel gives you old world charm, modern conveniences, and most importantly the most beautiful rooftop restaurant you can imagine. Fantastic 360 degree views and first class sunset dining. Breakfast is included on the rooftop as well and was delightful. We’d stay there again in a heartbeat. All staff were very helpful, warm and friendly.

Leisure Partner

10/10

Exceptional

10 Apr 2025

Marie

I loved the view from the top. Also, the staff was very helpful with information and helpful with attempts to speak/respond in Italian!

Leisure Family

10/10

Exceptional

10 Apr 2025

chris

The rooftop restaurant is a must see, even if you don’t stay here.

Leisure Partner

10/10

Exceptional

07 Apr 2025

Cataldo

Great breakfast at rooftop bar, clean, efficient rooms in historic area, great dining at rooftop terrace restaurant. Only issue is locating nearby parking in private lots.

Leisure Partner

10/10

Exceptional

07 Apr 2025

Debra

Beautiful views. Clean and comfortable hotel centrally located.
3 for eco friendly due to use of single use plastic shampoo tubes instead of refillable dispensers.

Partner

10/10

Exceptional

05 Apr 2025

Laurel

Perfect spot to be able to walk and see everything! Helpful staff, clean rooms, rooftop dining - amazing views! Walkable from train/ bus station. Highly recommend if you want to see city of Palermo!

Leisure Self

10/10

Exceptional

31 Mar 2025

Deberah

It was an absolute delight staying at this hotel. Staff was extremely helpful and polite. Great location in regards to the train, markets and dining options. We loved staying here and will be back.

Leisure Family

10/10

Exceptional

30 Mar 2025

Joanne

Very pleasant helpful staff, convenient location close to area restaurants, parks, etc.

10/10

Exceptional

21 Mar 2025

Teodoro

Excellent hotel with a friendly staff and a very good breakfast included. If you come to Palermo, this hotel is the place to stay, but avoid staying in a room facing the street as it is noisy.

Leisure Partner

8/10

Excellent

20 Mar 2025

Verified traveler

Great location, clean and comfortable! Would add a recycling box to the room.

Partner

10/10

Exceptional

14 Mar 2025

Michael

Friendly and helpful staff

Leisure Self

10/10

Exceptional

18 Feb 2025

kristine

Concierge was very friendly and helpful. I was quite jet lagged and the room was comfortable and very dark evening during the day so I was able to sleep well. The breakfast on the rooftop was gorgeous. Highly recommend

Self

8/10

Excellent

08 Jan 2025

kathryn

Modest hotel in good location historic center. Walk to everything. As other's have said the rooftop terrace - where breakfast is served is a major reason to stay here. The staff were kind and helpful. Recommend

Leisure Self

10/10

Exceptional

12 Dec 2024

Michael

Highly recommend Ambasciatori when in Palermo !!!!

Great room, great service, great location, great restaurant - everything about our stay there was 100% spot on !!!!

Partner

8/10

Excellent

03 Dec 2024

Walter

The room was so small we barely had room to open our luggage and the window looked out on a platform with construction debris and scaffolding so we just left the window and curtains closed. The room was clean, the overall decor of the hotel was pleasing, and the rooftop restaurant was good with a nice view.

Leisure Partner

10/10

Exceptional

30 Nov 2024

Fang

Only a short walk to the city center, conveniently located

Leisure

4/10

Poor

27 Nov 2024

Joanne

Our toilet broke. They insisted we change rooms. I was sick but they moved us into a tiny room. They said our toilet would not be fixed the next day. The next day, Saturday, there were new guests in our old room. They then offered a different room, but I had food poisoning and couldn’t move. I also had a purchase disappear from our belongings. They were rude and short with us on Sunday.
Refused to acknowledge that our purchase disappeared..

Leisure Partner

8/10

Excellent

24 Nov 2024

Pamela

Shower stall needs a scrub down of the mildew and mold between wall tiles. Bleach, Scrubbing Bubbles or similar with a stiff brush would do the job.//Hotel is a bit worn and it shows in a number of places. Neighborhood is gritty and dirty, but seemed safe. Litter in Palermo huge problem. Very noisy at night around hotel some nights.

Leisure Partner

8/10

Excellent

27 Oct 2024

Rosemary

Great rooftop restaurant. Nice staff.

Leisure Partner

8/10

Excellent

26 Oct 2024

Martine

The hotel is very well located, it's easy to walk everywhere and find many food and drink options near by. This does come with quite a bit of noise at night, though.
The room we had could use some update, but I think they are making progress with renovations on other floors.
The rooftop has an amazing vire of the city, but the restaurant is not worth it. Quite expensive for what it is.

Leisure Partner

10/10

Exceptional

03 Oct 2024

lea

Lovely property

Leisure

8/10

Excellent

25 Sep 2024

Shig

The location of the hotel is excellent.

Leisure Self

10/10

Exceptional

20 Sep 2024

William

Excellent hotel with great views from roof top restaurant

Leisure Family

10/10

Exceptional

18 Sep 2024

Iain

Large room, good a/c, 10 minutes from Centrale station, lots of restaurants etc pretty nearby.

Leisure Self

10/10

Exceptional

17 Sep 2024

Diane

The property was very clean and the staff were great. They all so had a wonderful rooftop patio. However, on a Saturday night it is very noisy.

Leisure

4/10

Poor

17 Sep 2024

Alberto

The hotel is located on a busy street and had a small sign that could not be seen while driving and we went around in circles. When we finally found the hotel, the parking is no where near the hotel and we had to figure it out on our own. We finally found the garage which is about 3/4 of a kilometer away and zig zag through a neighborhood not familar to us.The staff was not able to give us proper The room was so small tha

8/10

Excellent

05 Sep 2024

Denis

It was a nice hotel. The room was large but a little dated. Although situated on a Main Street the room was remarkably quiet, you couldn’t hear the traffic or street noise. Excellent access to the train station, markets and main tourist restaurants. The staff was kind but not very helpful with luggage on check in or check out. They sit and watch as you try to navigate the 10 steps to the elevators. If you have mobility limitations, this can be a bit difficult. The best part is the roof top bar and restaurant, with expansive views of Palermo

Leisure Partner

6/10

Pleasant

04 Sep 2024

Bridget

Pros: proximity to bus and train station and sights of interest in Palermo.
View from roof terrace really cannot be beaten.
Croissants and coffee at breakfast were excellent.
There were more options available but that’s what I chose.
Staff were friendly and helpful.
I was able to check in early when I arrived in Palermo early.
Room view was great.

Cons: My room decor and furnishings were traditional bordering on out-dated and not the type of modern style reflected in any of the photos in the hotel’s profile.
Room 510, which was allocated to me, was next to the stairs to the roof terrace (and an unlocked piano….) and this meant almost constant noise all evening until the roof terrace bar finally closed at midnight. If I had been staying for more than one night then I would have insisted on being moved.

It’s not a bad hotel per se but I would not stay here again as I would not want to risk an evening of such disruption when all I wanted to do was sleep.

Self

8/10

Excellent

01 Sep 2024

nicolas

Great location, staff and room. Great quality/ price overall. Recommend for 1-2 nights stay.

Partner

8/10

Excellent

30 Aug 2024

Christine

The staff were so helpful. I commented before that it would be nice if we had cups to make tea and when I returned the cups were in the room.
The only small issue was when having a shower the temp range from very hot to freezing.
i would stay there again

Friends_and_family Family

10/10

Exceptional

15 Aug 2024

Nancy

Staff was accommodating and very helpful. Breakfast was wonderful!

Partner

2/10

Poor

10 Aug 2024

Anthony

Dont take a chance!

I would not stay there. We had items stolen from the room and when we confronted the front desk they were no help. Very disappointed.

Partner

8/10

Excellent

07 Aug 2024

Edward

Well located but quite dated and a little down on its luck. Staff was very helpful.

Leisure Friends

10/10

Exceptional

07 Aug 2024

Jacqueline

Exceptionally helpful and friendly staff! Close to all attractions!

Leisure Partner

8/10

Excellent

03 Aug 2024

Robert

Very good stay in Palermo

This is a good, if slghtly unusual, hotel in a very good location for parts of the centro historico.
Our double room was large with a spacious bathroom. The beds comfortable.
When you leave the room and take the key the aircon goes off. It takes a while to return the room to the required temperature on return. Since our 4 night stay was in the middle of a very hot spell this was a factor in our comfort.The traffic outside in Via Roma can br noisy and more noticeable at night time.
The rooftop area has an amazing view and the breakfast is good enough to enjoy it with. In the evening the rooftop turns over to a different frsnchise for drinks and dinner. This is used by external grouos and the service has a slightly pushy and commercial feel.
The reception staff of the hotel are charming snd very helpful e.g. in assisting with onward travel in Sicily.
Finslly the lift which is the msin hotel connector betseen its 7 floors has been updsted and works much better thsn in eatlier reviews I saw. Waiting for it is occasionally subject to early morning congestion.
Palermo is a great place to visit all in all!

Partner

10/10

Exceptional

01 Aug 2024

Euan

Great location, top hotel

Leisure Partner

8/10

Excellent

30 Jul 2024

Horng

Good location

6/10

Pleasant

08 Jul 2024

Al

Just okay. Will not stay again.

The hotel was having construction, it was very noisy. The system of cards was not manageable. If we removed the card. None of the outlets in the room worked, and we had things that needed to be active on the power grid breakfast was very minimal, although the view was beautiful overall not a great experience.

Partner

8/10

Excellent

12 Jun 2024

Dennis

No parking

Leisure Family

8/10

Excellent

27 May 2024

Rosaria

Convenient city location

Hotel is in a noisy area but there were multiple windows and shutters to help block out some of the city noises. Easy walk to train station and good street food area as well as ancient city attractions.

Partner

4/10

Poor

19 May 2024

Craig

Extremely rude and unhelpful staff except for one gentleman. Places dated breakfast buffets OK.

10/10

Exceptional

12 May 2024

Elizabeth

This property is very nice. The rooms are clean and quiet. Our room had a balcony and the street was noisy, but once you closed the balcony doors you heard nothing, it was very peaceful. The hotel has a restaurant on the seventh floor and the food is amazing. Sit on the patio (if you can) as the view is pretty awesome. Free breakfast was great!

Leisure Family

6/10

Pleasant

28 Apr 2024

Anna

Dark and small room on the 3rd floor. Very noisy. Not very kind staff at the reception.

Leisure Family

10/10

Exceptional

22 Apr 2024

Michelle

Great hotel but the highlight is the ROOF!!

Great experience Terrific value for money! Centrally located in Palermo, the rooms were very nice size and the bathrooms well appointed. Most exciting was the size of the shower (European showers tend to be quite small and this one was decent size) However, the best part about this hotel is the rooftop restaurant. We dined there for dinner with superb service from Natalia! The food, drinks and views were out of this world! Was able to have breakfast there as well (included in rate) Definitely would recommend!

Friends_and_family Family

10/10

Exceptional

17 Apr 2024

Dominic

Wonderful stay!

Very clean & comfortable! Great location & the view from the balcony was even more beautiful than the picture. Highly recommend!

Partner

6/10

Pleasant

12 Apr 2024

Rosalie

spacious, comfortable and clean room and secure internet was appreciated. Location to Centrale Railway was excellent for tourists. A lack of understanding in what is termed 'full breakfast' was evident as choice was limited and poorly presented.

Leisure Family

8/10

Excellent

10 Apr 2024

Peggy

Perfect location for sightseeing. Walkable to historic sites and food markets. Rooms were spacious and bathroom too. Pillows were a little hard. Breakfast was ok.

Leisure Partner

8/10

Excellent

05 Apr 2024

David B

Very modern electronic features. Best rooftop dining and breakfast spot in the city. The best! Wonderful staff. Some of the plumbing was a bit funny.

Leisure Partner

8/10

Excellent

22 Mar 2024

Denise

The breakfast was excellent. The elevator was broken during our stay, repair people were there both days. I would check with the hotel before booking to see if the elevator is working before booking if you have mobility issues. The block that the hotel is located on had a power outage the morning of checkout due to a protest in the square. Therefore we had to shower in the dark and cold water. There was no ability to get a late. check out. The housekeeping staff entered our room without knocking the morning we were leaving. When she seen us she spoke and left but she spoke in her language and we didn’t understand what she said. She could have been advising about the power outage unsure. The staff was friendly and helpful. They allowed us to leave our luggage while we explored the area until our ferry in the evening.

Leisure Family