Winstar Hotel

10/10

Exceptional

29 Jul 2022

Cristina

This Hotel is amazing, the staff are incredibly nice and kind, I would stay here again.

Leisure Partner

10/10

Exceptional

19 Jun 2022

John

They have upgraded the hotel and it looks great

Leisure Family_with_children

2/10

Poor

02 Jun 2022

Reina

I would never again stay in this property again. They only had one house keeper in the whole building. I waited about 30 mins before giving up for the front desk person because my key wasn’t working. When I checked in I Went to my room and I saw hair all over the toilet and floor. They don’t clean your room everyday. No breakfast included. also, you have to bring your dirty towels downstairs in order to get “fresh clean towels”. The building outside looks nice but inside I don’t know what’s going on. I just know I’ll never stay there again!!
They definitely need more staff

Leisure Family_with_children

8/10

Excellent

31 May 2022

rica

Although the hotel was under construction the manger was more than thrilled to show us the new rooms, provided detailed schedules for when things would start back up or when they would be finished. We stayed in a renovated room and could tell the difference!

Other than some of the other guests being loud and literally trashing the grill area the stay was pleasant. Great location too!

Leisure Family_with_children

10/10

Exceptional

08 May 2022

Pat

Room was recently updated and looked very nice

Leisure Self

10/10

Exceptional

06 May 2022

Rayliene

Love all the front desk employees

Self

10/10

Exceptional

28 Apr 2022

Rayliene

Newly remodeled rooms are very nice

Self

2/10

Poor

24 Apr 2022

Kayla

Under renovation which was not disclosed, extremely noisy , room did not have a phone, tv barely worked , AC blew hot air.
Pool was closed.
Extremely unsatisfied

Leisure Family

8/10

Excellent

18 Apr 2022

Crystal

Quiet

Leisure Family

8/10

Excellent

10 Apr 2022

Liliana

Good sleep

They are renovating the lobby, is dust everywhere and construction noises around 8am, really didnt bother us because we were up around 8am anyway and the all family slept good, the room clean and smell good, no noises at night and the hotel is in a good spot, the beach is 5 min walking, restaurants and bars are close that we didnt have to drive at all. We definitely coming back.

Friends_and_family Family

6/10

Pleasant

25 Mar 2022

Shelia

Hotel was being remodeled TV didn't work in our room and when we went for breakfast it was a muffin, breakfast bar in a bag with coffee or juice. Maybe after remodel it will be better.

Partner

8/10

Excellent

20 Mar 2022

David

Value for your money.

Pleasant place to stay.

Friends_and_family Friends

8/10

Excellent

17 Mar 2022

Samantha

Location

Leisure Partner

8/10

Excellent

15 Mar 2022

Carol

Liked everything about the hotel. It was clean, friendly staff, and great location!

Leisure Partner

4/10

Poor

06 Mar 2022

Jean

Misleading pictures on website

The pictures on the website were very misleading. The room looked dingy and dirty and it was incredibly small.

Friends_and_family Friends

10/10

Exceptional

25 Feb 2022

Alexis

Everything was wonderful and up to par , staff was amazing , room was clean , would stay again 😊

Business Friends

10/10

Exceptional

24 Feb 2022

Rayliene

Friendly staff. Great place

Self

2/10

Poor

21 Feb 2022

Halie

the only good thing was the location of the hotel. The hotel was nasty, had mold and dirt on the beds, hair in the shower, paper thin walls neighbors having loud sex at 9 in the morning. not to mention they didn’t tell you about the construction they have going on until you get there which they start at 8 in the morning every day right above your room so you can forget sleeping in. snobby staff act like we’re stupid because of mold where we sleep. will not be coming back spend your money else where

Leisure Partner

6/10

Pleasant

18 Feb 2022

Pamela

Outside was nice. Inside is being renovated so we got an old room where the walls were kind of funky. The a/c was very noisy and couldn't use it. The shower head was awful looking, the lighting was terrible - great big fluorescent light over the entire bed, so if one wanted to read the other couldn't sleep. The two men at the front desk when we came in never cracked a smile. The woman the next day was very pleasant.

Leisure Partner

2/10

Poor

14 Feb 2022

Madison

Awful

Bedding was covered in crusty stains and looked as if the comforter was just flipped over. Asked for late check out because I needed that extra time for sleep since we got in so late and was woken up at 10:30 when checkout wasn’t supposed to be until 12. Emailed management and all I got was a “i’m sorry, but in our defense housekeeping probably wasn’t communicated with” and complete disregard for the dirty sheets.

Friends_and_family Friends

4/10

Poor

13 Feb 2022

Jemell

My sheets were dirty and had stains. The walls were so thin I felt like I had to whisper while talking to my wife.

Leisure Family

10/10

Exceptional

27 Jan 2022

Rayliene

I enjoyed my stay

Self

10/10

Exceptional

08 Jan 2022

Lisa

Didn't have enough outlets

Leisure Family

8/10

Excellent

03 Jan 2022

john

The staff was very nice and it was a very good stay..

Self

10/10

Exceptional

03 Jan 2022

Ted

Great customer service

Partner

10/10

Exceptional

02 Jan 2022

Norman

Friendly staff beds were comfortable will be staying again

Partner

6/10

Pleasant

11 Dec 2021

Sharon

Wouldn’t stay again.

Looks lovely outside & the reception was nice. People on reception were very friendly. Room was dated and colour scheme was awful. Furniture stained. Dead cockroach in room and building work (drilling & hammering) started at 8am. Couldn’t put air conditioner on at night as it was too loud.

Friends_and_family Family

10/10

Exceptional

30 Nov 2021

Mary

Will stay at The Windstar Hotel again on the beach

When walk in door you smell the cleans. The Attendant(s)was very nice and helpful. I my like room because it did not have carpet on the floor(s). Queen size Bed very comfortable room cleanse, do not enter your room. They do not give out your information that you staying there. Safe for personal items in your room. In town from Seattle, WA staying their for weekend for my niece wedding on the beach. Most of ALL they had Grade A rate (100%)and close by business, eatery and main road

Self

8/10

Excellent

28 Nov 2021

Phillip

Nice location close to everything my only problem was that the heat did not work the first night I tried it no problem the temp. was not that cold but the second night I seen that the temp. was going to be 36 degrees so I told staff I needed to switch to a room where the heat worked no problem I was accommodated.

Leisure Self

8/10

Excellent

26 Nov 2021

Alton

Hotel close to beach.

Hotel was nice but the shower water pressure was bad.

Partner

10/10

Exceptional

24 Nov 2021

Teresa

The motel was modern and up to date on design. Staff was very friendly and the room was very clean and neat

Leisure

10/10

Exceptional

16 Nov 2021

Fabrizio

Excellent hotel

Leisure Self

10/10

Exceptional

16 Nov 2021

Shauna

we arrived a little early and the lady at the desk made use come back at 3.came back later and there was a new lady i believe to be the manager our room smelled like smoke so we got another room she was very helpful

Partner

10/10

Exceptional

15 Nov 2021

Jose

Very great hotel to stay with family members

Leisure Partner

6/10

Pleasant

15 Nov 2021

Alice R

The hotel was clean. There was only 1 outlet available to charge our phones. There were no cups in the room & no information about hotel amenities e.g. what time for breakfast. The desk clerk was very polite & professional.

Partner

8/10

Excellent

09 Nov 2021

Tracie

The staff was lovely and very accommodating. The hotel is in a great location. The weekend we went to Carolina beach, there was king tide and flooding happened around other hotels but not ours :). Great parking, even better location.

Leisure Partner

10/10

Exceptional

07 Nov 2021

troy

Wonderful stay

The hotel was beautiful inside and out. After I located the building, I was met by a professional, attentive, friendly, and helpful staff member. I was given a clean gorgeous room, and local information that was beyond helpful. The hotel was spotless, refreshing, and charmingly decorated. My only issue and or concern was the weather......lol no one could change that. Absolutely wonderful stay, and I will visit again on my next trip to the area.

Business

10/10

Exceptional

30 Oct 2021

Betty

Satisfied with service, Tuesday afternoon attendant was superb. Room for a one night stay was okay.

Business_and_leisure Family

6/10

Pleasant

29 Oct 2021

Robert O

Older property

Leisure Family

6/10

Pleasant

29 Oct 2021

Earl

I like the closeness to my venue but the outside lights kept me awake

Business Self

8/10

Excellent

28 Oct 2021

Michelle

The place is severely understaffed and they display a sign for it. The staff I dealt with were way that more generous and helping when an error occurred in my booking. I would stay again, have patience as the world works through this chaos.

Leisure Family

10/10

Exceptional

25 Oct 2021

Jessica

I FELT IT WAS VERY CLEAN, I SMELLED THE BLEACH/ LYSCAL WHEN I WALKED IN AND INTO THE ROOM.
ONLY THING I DID NOT LIKE WAS THE SHOWE HEAD LOOKED CRUSTY, WHICH MAY JUST BECAUSE IT WAS OLDER. BUT IT IS DEFINTLY A PLACE I WILL COME BACK TO!

Leisure Family

4/10

Poor

24 Oct 2021

Cristin

No one wore masks, staff included. The property is dirty and loud

Leisure Self

10/10

Exceptional

21 Oct 2021

CHRIS

Nice place - regular stop for me

Long weekend- 1st stop
Stayed here before for business - very nice upgraded local place!

Partner

10/10

Exceptional

20 Oct 2021

Joseph

This was my third time at Windstar.. One of the most Cleanest Hotel / Motel I have ever been to.

Leisure Family

6/10

Pleasant

18 Oct 2021

CYNTHIA

It was ok. Nothibg fancy .

Partner

10/10

Exceptional

15 Oct 2021

Jonathan

Slip away

It was a Family little get away to relax and do some fishing and we enjoyed the place

Friends_and_family Family

4/10

Poor

14 Oct 2021

Steve

1st room they gave us was smokey and moldy. 2nd room was also moldy and the bathroom was outdated and everything was rusted and wallpaper was coming off the walls

Leisure Partner

8/10

Excellent

11 Oct 2021

Verified traveler

Facts

-Check in was great: the staff member was kind, patient, personable and friendly.
-The windows don’t open in the room
-there were about 8 empty water bottles in the desk area when I got inside
-there was Several hair of another person around the Tub and on the floor
-the beds blanket had a hole in the bottom, covered by the colorful addition at the foot of the bed.
-no phone/no clock/ no iron in room (iron is available at desk though)
-only outlet for plugging your phone is beneath the side table which is screwed to the wall (not good for elderly or those who can’t bend easily, better off to unplug microwave and use that)
-sink handle was dirty on arrival (I wiped this with a tissue before using because there was a film on there and that’s how I noticed this)
-the smoke detector was missing from the ceiling
-there were also what looked like water damage on ceiling
-saw 0 bugs in the room
-close to the beach access (driving is about 8 minutes)
-sandwich shop across the street
-all staff were kind and accommodating

Business

4/10

Poor

08 Oct 2021

Marcelino

The property manager was very rude when I got there. I called ahead of time to see if I could do an early check in and I was told I could. When I got there the manager said I could not check in early even though I told her the name of the staff who said I could. Then she proceeded to smoke Cigarette right in front of me with the smoke going in my face. So I had to wait an hour and a half to check in. When I got to my room the bed felt like it had sand in it and I had to remove the sheets and dust it off. The back wall by the window had a hole in it and there was hole in the bathroom ceiling. There was dead roaches in the closet. They have a bagged breakfast which sucks because I called to ask if they had a hot breakfast and was told that they do but that wasn’t true.

Leisure Partner

4/10

Poor

04 Oct 2021

David

Very unaccounting

Business Partner

4/10

Poor

04 Oct 2021

Kathleen

Clean but do not recommend!

Clean is the only nice thing I can say! SMALL SMALL SMALL! The elevator can only fit 2 people in it even! and the room is barely big enough for the bed! By far the smallest hotel room I have ever seen! And the floor would probably been more comfortable than the bed! Even the pillows were rock solid!

Partner

6/10

Pleasant

03 Oct 2021

Bridgette

Sheets were clean but full of sand in both beds only 2 lights worked in room, microfridge would run 2 hours and cycle off, no hot water-they literally told the adjacent room to refrain from using their water so we could take a shower, continental breakfast was a white lunch bag with a muffin and trail mix and they only had a few and would not prepare anymore

Leisure Family

10/10

Exceptional

03 Oct 2021

Jonathan

Hide away

We had a Wonderful stay here everything was In place Very clean close to everything we will be back soon 💯

Friends_and_family Family

8/10

Excellent

27 Sep 2021

William

No ice machine.

Leisure Self

2/10

Poor

26 Sep 2021

Verified traveler

Very rude morning shift desk person

Dirty room , dirty sheet
There was sand in the bedding

Total bs
Nvr again there

Friends_and_family Family

10/10

Exceptional

20 Sep 2021

Don

Great place to stay

The staff were extremely accommodating. When we needed extra towels, they were there. The only issue was the bathroom fan didn’t work but that wasn’t a big deal.

Friends_and_family Friends

2/10

Poor

17 Sep 2021

Michael

Poor Service

My husband and I took a few days to go to Carolina Beach and chose to stay at the Windstar. I would NOT recommend this place to ANYONE!!! The rate was too high for the type of facility this is, our room was NOT serviced any day that we were there. I asked if we could get it serviced and was told to Covid they were not servicing rooms. I asked if we could at least get clean towels and never got those either. We were told the pool closed at \"dark\", but we could still sit in the pool area, HOWEVER we were kept awake 2 nights by kids in the pool after 11pm. On the last night we were there my husband and I went down to the pool to take a quick dip and hang out. It was dusk, not dark and a lady who worked there came out and told us the pool closed at 8 pm and we needed to leave the pool area, not to mention the pool was full of frogs. This is not what we were told initially. She was EXTREMELY rude and hateful. We had seen several other times around the property and she had the same mean hateful snarl on her face and was rude and demeaning to people. As soon as someone left the pool area she would come out griping and complaining. Slamming chairs back into pace as if no one is supposed to sit down. If she does not like her job she needs to choose another profession.

Partner

10/10

Exceptional

07 Sep 2021

Roberto Carlos

Everything was fine , good service

Leisure Family

10/10

Exceptional

06 Sep 2021

chris

Room and Hotel were clean, everything in the room worked. Hotel staff was friendly and helpful.

Leisure Family

4/10

Poor

03 Sep 2021

Dorothy

From the outside it looks very nice, the rooms not so much.

Leisure Family

4/10

Poor

01 Sep 2021

Douglas

They said they didn't have our reservation but had vacancy so we were able to stay.
Once we checked in we never saw anyone all evening and had to wait in the morning for someone who appeared to be hiding in the back to turn our keys in. We were told breakfast was at 6:15, again no one was around finally someone came out around 6:45, we asked about breakfast and were handed a bag with a tiny muffin, granola bar and packet of fruit and nut mix. The room was very small microwave stacked on top of small fridge? TV was on TOP of a cabinet next to the ceiling, very few channels worked and there was long dark hair, not mine, in the little coverlet on the edge of the bed.

Leisure Family

10/10

Exceptional

31 Aug 2021

Nashidra

Awesome

Special

Self

10/10

Exceptional

29 Aug 2021

Marvin

Nice over all, bathroom tub rod is broken. Air conditioner is loose so it makes noise.

Friends_and_family Family

10/10

Exceptional

26 Aug 2021

Michael

Nice hotel

Self

6/10

Pleasant

17 Aug 2021

Verified traveler

Liked the location. Staff very friendly and helpful. The building is old. Bathroom fixtures not in best shape and musty smell to room.

Leisure Partner

8/10

Excellent

17 Aug 2021

Sharhonda

Room and lobby area very clean. Nice pool!

Friends_and_family Family

4/10

Poor

17 Aug 2021

Verified traveler

NA

Leisure Family

2/10

Poor

15 Aug 2021

Verified traveler

Staff was rude.....place was overly priced for a very crappie room. Claim of breakfast was a baggie with a muffin in it.
Very dissapointed....left after one night to find a better place.

Leisure Family

8/10

Excellent

14 Aug 2021

Verified traveler

I was disappointed with the fact that there wasn't anyone on staff to make the beds during our stay. Granted it was a two night stay I still believe there should've been someone to tidy the room at the rate of $184 a night.

Friends

10/10

Exceptional

13 Aug 2021

Steven

Excellent stay

Very clean, courteous staff and walking distance to beach. Staff was very friendly and helpful. Everyone had a smile on their face!

Friends_and_family Family

10/10

Exceptional

10 Aug 2021

Verified traveler

Very Clean Grounds.. Rooms were Spotless. Staff was so Friendly..

Leisure Partner

10/10

Exceptional

09 Aug 2021

Tracy

Fantastic trip and location!

Partner

2/10

Poor

03 Aug 2021

Verified traveler

During our first night, a staff member threatened that he could kick us off the property in 30minutes if there was a noise complaint made about us. We apologized and said we would lower our volume which was not loud to begin with. After we apologized he stared us down and kept threatening us to be quiet. This lasted for 7-8 minutes. This is extremely rude and unprofessional! I did not feel safe or welcome at all but I could not find another hotel to book for the weekend.

Leisure Family

10/10

Exceptional

02 Aug 2021

Verified traveler

Easy check in, very helpful staff. Loved how close it was to some of the shops. The pool was clean and great to swim in.

Leisure Family