Hanging Gardens of Bali

Indonesia , Bali
GIANYAR, Desa Buahan Payangan - Gianyar, Gianyar
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100 reviews shown

10/10

Exceptional

27 Dec 2025

Alexandra

Breakfast and dinner are superb, every dish on the menu was amazing. Stunning views from the villa and main pool.
Service is outstanding, staff is very attentive and address guests by their names.
As others noted the rooms look a bit old and requires renovation. For example, the aircon in the villa is very loud.
We stayed for 3 nights and enjoyed every moment.

10/10

Exceptional

19 Nov 2025

Vinicius

Amazing hotel, room and staff. Location is awesome!

Partner

10/10

Exceptional

26 Oct 2025

Ian

Amazing views, food and staff - no more to say.
If you are browsing stay here you will not be disappointed!!

Leisure Partner

6/10

Pleasant

05 Oct 2025

Veronica

The resort is undeniably beautiful, and the staff really try to go above and beyond to help your stay be as good as possible.

However the food completely

10/10

Exceptional

10 Sep 2025

Kiyoshi

Staff was fantastic

10/10

Exceptional

24 Jun 2025

Eric

The pool was fabulous and the spa/massage was excellent. We also loved the amazing breakfast.
Finally, the people who worked at the hotel could not have been more attentive or helpful. Overall a perfect stay.

Leisure Family_with_children

10/10

Exceptional

07 Jun 2025

JINMO

Perfect

Everything was perfect.

Partner

10/10

Exceptional

24 Feb 2025

Igor

Very unique

Leisure Family

10/10

Exceptional

03 Jan 2025

Humaira

We had the most amazing time at Hanging Gardens of Bali. It's a stunning location with friendly staff, incredible food, and beautiful views. We were welcomed with marigold garlands and drinks, and the service was exceptional. We also tried the spa services, and the massage and bath were both relaxing and unique.

This is a must-visit place to stay in Ubud, and I highly recommend it!

Leisure Friends

10/10

Exceptional

19 Dec 2024

Karim

Probably the best hotel in Ubud. 14 years going there and counting 🙏❤️

10/10

Exceptional

07 Nov 2024

Jean elie

Perfect thanks

Leisure Partner

10/10

Exceptional

20 Oct 2024

Brian

Amazing resort, should be on everyone’s bucket list for places to stay, top notch hospitality, very accommodating.

Leisure Partner

10/10

Exceptional

11 Oct 2024

Brian

Hanging gardens is a must for anyone staying in Bali, their staff went above and beyond to meet our needs, the scenery is breathtaking, the villas are beautiful and clean

Leisure Partner

10/10

Exceptional

18 Sep 2024

Anh Luong Tho

Definitely a place for couple retreat/honeymoon for some own personal time.
Service and staff are excellent.
The traffic to get to the hotel is way long. 2.5 to 3 hours for about 20miles.

Leisure Partner

10/10

Exceptional

04 Aug 2024

Kalpesh

We really enjoyed our stay at Hanging garden. Staff were really friendly. Breakfast was great

Friends_and_family Family

10/10

Exceptional

31 Jul 2024

Brenda

Had an amazing time with our family. Thank you all for the kind hospitality.

Leisure Family_with_children

10/10

Exceptional

31 Jul 2024

Benjamin

Staff were absolutely delightful. Surrounded by jungle, nestled in a valley. Great food.

Leisure Partner

10/10

Exceptional

13 Jul 2024

Mariam

Super relaxing

Leisure Family

10/10

Exceptional

19 Jun 2024

rohan

Once in a lifetime

If you are looking for a once in a lifetime trip this is the place for you. The attention the detail, the service, the views, the food, the pool, literally everything is 10/10 in the hotel. Unreal experience, one that was worth every penny

Partner

10/10

Exceptional

23 Apr 2024

Ammar

One of the most beautifull stays in my entire life, would like to invite my partner again

Leisure Partner

10/10

Exceptional

05 Mar 2024

Amer

unreal view and villa

10/10

Exceptional

23 Jan 2024

Richard

Amazing staff. Very accommodating. Magical setting. Great spa. Fantastic variety of menu items.

Leisure Friends

10/10

Exceptional

31 Dec 2023

Nirav

Overall all great

Leisure

10/10

Exceptional

23 Nov 2023

Carlos

Exceptional service. Our host Sri was very friendly and attentive of all our needs , Bandidos made our romantic dinner special. , everyone in the staff was very friendly

Leisure Partner

10/10

Exceptional

18 Nov 2023

Jonathan

Our stay was absolutely incredible. My wife and I were staying in Bali for our honeymoon and upon arrival we were upgraded to a suite with an amazing view and private pool. The staff were so friendly and helpful and the food at the hotel was 5 stars. While this hotel is a bit more expensive than others in Ubud, it is far superior and worth every penny. I would highly recommend to anyone staying in the Ubud area that would like a quiet setting away from the hustle of the city with exquisite jungle views. We could not get enough of walking the grounds of the hotel as there are flowers and fruit trees everywhere.

Leisure Partner

10/10

Exceptional

14 Nov 2023

Gideon

This beautiful resort is a must-do on your Bali bucket list. Friendly staff. Check in process could be improved (by not having to register your own account in their very buggy platform on your own device) but otherwise everything is seamless with stunning jungle beauty and tasty food.

Business_and_leisure Partner

10/10

Exceptional

13 Nov 2023

Helena

Amazing hotel and staff . No complaints

Leisure Partner

10/10

Exceptional

12 Nov 2023

alex

One of the best hotels we have ever been too

This was one of the best hotels we have ever stayed in and we have stayed in a lot of very beautiful and luxury hotels. I can’t express enough how wonderful the whole team are. They are so kind and helpful and the property is insanely beautiful. Would love to return one day. Hanging Gardens is a magical place that is well worth every penny you spend there.

Partner

10/10

Exceptional

14 Oct 2023

Kristina

One of a lifetime experience!

Leisure Partner

6/10

Pleasant

27 Sep 2023

Joseph I-Chieh

Poor lobby staff service and noisy bedroom

We stayed at Villa 11 for two nights and motorcycle noises were loud at night and early morning. Our rooms weren’t turned down the second night when we return from dinner in the city. We had to search for light switches in pitch black and found our bathroom messy with the sliding door to the spa room wide open. Departure was even worse, not only was there no staff to help us load our luggages onto the car nor did the two receptionists who were busy looking at their tablets and computer screen say goodbye. The hotel basically didn’t care where we go after staying with them. This is definitely not acceptable to any hospitality business.

Friends_and_family Friends

10/10

Exceptional

07 Sep 2023

Otavia

Amazing place. My expectation was overwhelming. Such an amazing hotel. Everything was perfect and they made a special dinner I requested
In a such special way. I highly highly recommend this place. It’s a complete 5 star.

Leisure

10/10

Exceptional

28 Aug 2023

Lewis

Beautiful property with great service. Location is a bit far from Ubud town which makes dining options a bit limited.

Leisure Partner

10/10

Exceptional

23 Aug 2023

Evie

excellent stay!! thank you so much. fully recommend

Leisure Partner

2/10

Poor

06 Jul 2023

kamal

we arrived late night @2:00 AM; the resort is very pelasant in the middle of the jungle and has very nice view. we have booked the panaromic villa and paid around 600$/night the time i entered the toilet a RAT jumped on my leg and started hiding in the room, my wife do have a phobia from rats and couldnt sleep all night. the hotel managment offered us a spa for 1 person as a compensation and didnt change our villa or extended our stay for the night that we didnt actually sleep. second day we found a FROG on our bed, the resort team came and caought it.. Since we are a honeymooners they have added flowers in our bath and that was highly appreciated. but the moment my wife get into the bath to take some pictures we found more than 6 WORMS in the water. Briefly our stay at this resort was very disapponting and the money paid doesnt worth it.

Leisure Family

8/10

Excellent

19 Apr 2023

Craig

This is a very unique boutique property and has a charm if your happy to go outside your normal 5 star comfort zone.

The panoramic rooms have amazing jungle views and seeing clouds form in front of your eyes whilst in bed will remain with me for a lifetime. The jungle cable lift is unique Instagram kind of experience.

The rooms are authentic ubud/Indonesian style. If you are looking for a modern hotel, this place isn’t for you but I found its charm a welcome change. Imperfectly perfect room kind of vibe which is nice. Remember you are in the jungle, so you will share your stay with monkey’s, mosquitoes and insects but we had no real problems with them.

The service is very good and accommodating. The staff are clearly well trained and probably some of the best I have seen in Bali.

The spa was worth the expense. Couples massage was a warm experience.

Now for the bad, the dinner menu is a bit limiting if you stay here more than 2 or 3 nights and dine in but I think this really is a 2 or 3 night hotel with my recommendation of 2. Also has no gym onsite but has a free shuttle bus to an external gym which felt like too much hassle. Also, the hotel is 30 mins north of ubud which is a compromise for the unique nature of this property.

Leisure Partner

10/10

Exceptional

18 Feb 2023

jean manuel

Superbe hôtel dans une jungle fabuleuse , beaucoup de singes , piscine à débordement . Personnel au top de gentillesse .. très dépaysant .. extra a refaire

Leisure Friends

10/10

Exceptional

14 Jan 2023

Diana

5 stars all the way, nothing to reproach.
Cocktails were fantastic!
I would also like to thank chef Ridwan and the whole team at Hanging Gardens for the food and hospitality.

Leisure Friends

10/10

Exceptional

03 Jan 2023

Robin

What luxury! This place was amazing!! It truly was the vacation spot of a lifetime for me, and the staff made it all the more special. Wish I could afford to go back again!

Leisure Self

10/10

Exceptional

26 Aug 2022

Mohammed

Amazing Villa , Amazing and friendly and professional and fast staff . Very tasty food . One of the best hotels in the world . It should be rated 7 star .

Leisure Partner

10/10

Exceptional

02 Jul 2022

Jennifer

Absolutely amazing, dream come true, for us! This resort was everything I hoped it would be an more. To the breathtaking infinitely pools, to our room with endless tropical picturesque view every where you look to the incredible dining and service was ABOVE and beyond! I cannot say enough good things about our time here! We give the resort and it's staff a 10 STAR rating and we will definitely be back!

Leisure Family_with_children

6/10

Pleasant

12 Jan 2020

Outdated front desk staff requires retraining. Villa £600 and they still charge for bottled mineral water. Based only on this factor shall be downgraded to 3 stars. Overcharging for taxi which is $20 if you get it yourself. Mosquitos everywhere, message for management: read about lemon&eucalyptus oil candles or sticks. However views are spectacular.

Leisure Partner

10/10

Exceptional

06 Jan 2020

Verified traveler

It's one of the best spots I've ever stayed at,and islands are my things. Gotta go for it.

Leisure Partner

10/10

Exceptional

05 Jan 2020

Jonathan

Anazing

Super amazing great views staff was amazing.

Partner

10/10

Exceptional

03 Jan 2020

GNV2020

This place is a must in your lifetime!
Don’t let money stop you, it’s worth every dime.
Take advantage of all the things they have to offer.
They are amazing at making you feel like you own the place.
Simply the best!
George and Viviana

Leisure Partner

10/10

Exceptional

03 Dec 2019

Verified traveler

Amazing honeymoon stay

Amazing stay for our honeymoon. We got the panoramic view suite which was incredible. In the morning there were even monkeys jumping around outside...so be careful leaving things outside. The service was impeccable, infinity pool lived up to its hype. The overall property is worth the 7 star rating. Breakfast was great with made to order menu items and also buffet items. It's a 20-30 min hike across to other side of the mountain for the temple to see the view of Hanging Gardens. The property is a bit out of the way in the mountains so plan for 30-40 min ride to downtown Ubud if you need. Pro-tip: get the whatsapp # for the hotel, you can ping them that way to arrange off hours transport back if you need.

Partner

10/10

Exceptional

31 Oct 2019

Verified traveler

The best experience so far. Beautiful place, best customer service. Thumbs up!

Leisure Partner

2/10

Poor

26 Oct 2019

Verified traveler

Arrived after a 27 hour flight was supposed to check in at 1pm but Arrived the next day around 1am in the morning hotel never bothered to even send an email to check when I’d be arriving and it’s marketed as a 5 star property and when I checked there was no 24 hour room service available in the room. Myself and husband we were starving anyway we went to the room and the place was full of mosquitoes and there were geckos running behind the tv inside the room and with many other type of insects. We couldn’t sleep even at 3 am the room wasn’t even properly prepared for checkin there was a bad stench in the room from unclean linen and it made everything worst when we wanted to use the toilet there was a bigger than palm size spider in the toilet room which had a sliding door. We called up the reception they came and sprayed some chemical and the entire room
Was smelling of that and the insects behind wardrobe and places appeared more than anything z there were ants running on your tooth brush and stuff. So anyway We slept for about 2 hours and than early morning checked a nearby hotel which is cappella and came here and it was perfectly well maintained. The so called hanging balls of Bali was such a big big disappointment as it’s marketing falsely as a 5 star property and charging over $1500 a day... please be aware that pictures gives false impression and this is the type of place that you go to visit for one day to take some picsz

Business_and_leisure Partner

8/10

Excellent

26 Sep 2019

Jeffrey

Jungle Experience

Unusual setting with gorgeous views are the most appealing aspects of this hotel. Superb service and friendly staff are also excellent. Some negatives were: the old and tired bathroom in our unit - very dated with wear-and-tear stains on the massive tub and oddly shaped sinks; a very hard mattress on our king bed; noisy villa beside us with occupants playing loud music. (so out of place in such a tranquil serene setting). We liked the pool area, loved the large number of entertaining monkeys, and, again, loved the friendliness of all staff.

Partner

10/10

Exceptional

08 Sep 2019

Verified traveler

Very friendly and professional staff. We are enjoyng our stay. Romantic dinner for two on the pool is amazing and unforgetable.

Leisure Partner

10/10

Exceptional

25 Aug 2019

Verified traveler

Great customer service, good food & beautiful hotel

Leisure Family

10/10

Exceptional

09 Aug 2019

Verified traveler

luxury, staff very attentive. restaurant over priced though

Leisure Partner

10/10

Exceptional

03 Aug 2019

XUX

Good place for vacation. all staffs can understand English . room is big and private pool is clean. you can hear river but not noisy. Included breakfast is good and have a lots of choice . hotel provide free shuttle to ubub and hope frequency of shuttle is once a hour instead once every 2 hour . the main pool has very excellent jungle view and not crowded

Friends_and_family Family

4/10

Poor

01 Aug 2019

James

Insta hell!

I stayed at the hotel August 2019 with my girlfriend. I booked it and flew from London to have the most amazing relaxing few days in this Gorgeous hotel.

I must say the staff couldn’t be more friendly or helpful.

The location is indeed beautiful and from first look it was paradise. That’s was until every two mins for 12 hours straight everyday during my stay wannabe instragram stars take over removing any tranquilly there is. It was horrendous and before you knew it you were starring in the background whenever you try and have a swim.

The food was ok but very expensive and the drinks even more so.

The private pool in our villa was in shade most of the day.

It’s a lot of money for what it is. I think if they sort out and clamp down on the photo taking as truly it’s beyond a joke then it’s nice but very overpriced.

Partner

6/10

Pleasant

30 Jul 2019

Verified traveler

Great location, lovely dinner with exceptional service.

Wouldn’t rush back to stay there again unless I wanted a lovely dinner in Bali or to revisit its unique setting.

Leisure Partner

10/10

Exceptional

28 Jul 2019

Rebecca

Amazing experience!

Amazing location! Beautiful hotel and great service. Helpful with anything we needed

Partner

6/10

Pleasant

22 Jul 2019

Verified traveler

Customer service wasn't the greatest. Aside from breakfast, food was actually subpar at best. Not a great location either....it's far from town and the traffic is awful. Pool closes early. Don't get the floating lunch...it was way overpriced and bad food. Beautiful grounds and nice rooms but overpriced for what it was.

Leisure Friends

10/10

Exceptional

28 May 2019

Verified traveler

Pool and lift were unique. Very beautiful. Will definitely be back

Leisure Partner

10/10

Exceptional

19 May 2019

Verified traveler

The most beautiful pool in the jungle - large and well appointed rooms

Leisure Partner

10/10

Exceptional

08 Apr 2019

Bonnie

I love the location, service and the staff. All suburb!!

Leisure Partner

10/10

Exceptional

03 Apr 2019

Verified traveler

Great service! Great food! Clean, beautiful rooms! Tranquil and relaxing atmosphere! Beautiful view! Its a must see! Truly amazing, 11 out of 10 overall!!

Business_and_leisure Self

8/10

Excellent

02 Apr 2019

Azadeh

Need to improve, well over priced

Disappointed with privet pool cleanness, spa was a bad experience

10/10

Exceptional

03 Mar 2019

Tanya

We stayed at the hotel for one night, this hotel is so beautiful and unique, it's an amazing life experience to stay here. We enjoyed the sunset and sunrise in our private pool, the place is a perfect combination of nature and civilization, you can walk down to the river, play with monkeys, in the meantime, it has great food and spa; perfect place for meditation and rest. If I ever travel to Bali again, I will just stay here :)

Leisure Family

10/10

Exceptional

21 Feb 2019

Verified traveler

Our experience at the Hanging Garden is one we will remember for a lifetime. The facilities, the staff, the views! The photos online didn't do it justice. We felt incredibly pampered and can't wait to go back one day. Definitely a unique experience. So beautiful and peaceful!

Leisure Partner

10/10

Exceptional

23 Jan 2019

Verified traveler

This is one of the best hotels on the planet. I travel a lot and stay many great hotels but really this was truly magical. The staff were kind, welcoming and seemed like they really cared. I would not hesitate to come here again

10/10

Exceptional

16 Jan 2019

Paul

Hanging Gardens wow 😊

Wow just amazing. A must see hotel.

Family

10/10

Exceptional

12 Jan 2019

Verified traveler

Hotel in the jungle. Great different experience nice pool.

2/10

Poor

29 Nov 2018

Amer

Horrible experience in a far hotel from everything

My wife and I couldn't stay more than an hour in this hotel. Others might like it but we didn't.
First, the hotel is far far away from ubud center, they have a shuttle that stops at 3 PM, which means u r stuck in the hotel with one restaurant for the rest of the day & night.
We got to the hotel around 7 PM to check in to our room, and when we got the room I heard my wife screams because she saw around 5 spiders inside the bed nest. So we had to go out of it. The lobby tried to show us others rooms, and everyone had the same issues, others were a little bit cleaner and had less insects than our room.

Staff tried to show us other rooms, but they were not at the standard we expected. Also I have to mention that this wasn't out first night in ubud, we stayed in another hotel in Barong village for 2 nights and it was cleaner and better service than this one with more food options and discounts on massages even though it is cheaper.
This 1 hour in the hotel has caused trauma and stress to my wife that we couldn't shake off for another 2 days. Even with all this they are still not acknowledging this issue and pretend as if we are the couple with issues. I understand that others might be ok with it, but we weren't, and we didn't know about the insects issue until we got there.

Partner

10/10

Exceptional

27 Nov 2018

Verified traveler

private pools in ALL the villas and ALL of them are amazing! the massages are a bit pricier but SO worth it—the traditional balinese massage was probably the best massage i've ever gotten. and lastly, pro tip: get your instagram pic early in the morning when the pool is empty, but then spend the day in your own private pool instead

10/10

Exceptional

22 Nov 2018

Danielle

We went to Hanging Gardens of Bali for our honeymoon and it was a great experience! Our room was upgraded complimentary. Although all of the rooms are beautiful it was a wonderful gesture. Of course this place is more expensive than your typical stay in Bali but it was worth it. The food is wonderful and staff goes above and beyond. There is a government and service tax on all food and drinks and spa which is an increase as well. The pool is so amazing and unreal. We hope to come back to Hanging Gardens and Bali soon!

Leisure Partner

6/10

Pleasant

08 Nov 2018

Maria

The Hotel is extremely overpriced for Ubud and is not all that great. I believe the facility has 44 rooms, during my stay as per staff only about 30% of the hotel was occupied. They wouldn’t extend my room for late check out, wouldn’t let me use my drone (as per staff for guess privacy) mind you there were no guess around at all when I attempted to take a shot of my gf and I in the pool. Two different staff members came to tell about the drone use one after the other, as if I’m a high school girl and need to be repremended. Also, the drone was not in use or even on when the second staff followed us around. Brought it up to the manager on my way out, he kindly gave me two pens as an apology for the inconvenience, then pens that they have in the room for your use. You can stay in a private village in Ubud with a pool and a personal chef for a quarter of the price of this place.

10/10

Exceptional

12 Oct 2018

Verified traveler

Villa was stunning! From the beautiful pool looking out into the jungle, to the cabana, bed, and bathroom. Wonderful!

10/10

Exceptional

12 Oct 2018

Tertius

Paradise!

Very special place!!! Amazing!!

Partner

10/10

Exceptional

12 Oct 2018

Lucy

Amazing

This hotel is what you expect and more. We stayed here for two nights for my birthday and was not disappointed in the slightest. We were welcomed and checked in, and shown to our room. Staff dealt with all luggage. The room is beyond words, absolutely gorgeous, speaker provided for music, large comfortable bed, enormous bath and shower, and excellent outside area with personal pool! Daily breakfast was varied and tasty. On the evening of my birthday we went to the restaurant for food, was welcomed by name and seated. The food was delicious, and the meal ended with them bringing out a cake slice and sang happy birthday- a very special and personal touch seeing as myself nor friend had mentioned it was my birthday. I could fault nothing with the whole stay, room and hotel! My only negative would be on the day of leaving, our transfer was several hours after check out so we stayed on the resort due to location, and staff made us feel as though we were no longer welcomed to just sit in the pool bar/restaurant and made us feel uncomfortable.

Friends

10/10

Exceptional

01 Oct 2018

Danielle

Paradise in the jungle

We stayed here has part of my boyfriends birthday present and it was amazing. Our room was stunning with our own private infinity pool and our bed was massive and so comfy. The staff were all so helpful and friendly; they was always there is needed and made our stay delightful. We already looking at booking our next trip back.

10/10

Exceptional

20 Sep 2018

Leon

Amazing Hotel

Really recommend staying here. It is an incredible experience for anyone looking for something completely different!

10/10

Exceptional

19 Sep 2018

Verified traveler

Paradise in the jungle

All the descriptions and information we had read about the Hanging Gardens were pleasingly accurate. On arrival, I didn't know where to start: Dive into the private pool attached to our family villa with breathtaking views across the jungle? Fill up the luxurious bath filled with fragrant rose petals and relax with candle burners? Jump onto the King bed and enjoy the stunning, uninterrupted views of the jungle? Lounge on the day beds next to our private pool and apart from the birdsong enjoy the peace and tranquility? Or walk across to the hotel's 2 infinity pools described as The Best Swimming Pool in the World. This may sound like I have cut and pasted from the hotel website but really it was how it is at this hotel. Last but not least all the staff are very very welcoming, friendly and attentive. The restaurant met our specific dietary requirements very well but best to let them know in advance. There were problems with the water on our level which did cause us disruption and room move but the manager did compensate us for the inconvenience. If possible, ask for a room on a higher level as the views are better but still thoroughly stunning anywhere. If doing the walk across the bridge to the temple, go early in the morning before it gets hot. There are a lot of steps - some steep so stable footwear is recommended. If too much to go all the way up then there is a small temple half way up. We would definitely go back to this hotel as you get what you pay for :)

10/10

Exceptional

15 Aug 2018

Jessica

A-M-AZING!!!

5 stars! Beautiful views, awesome staff, amazing spa, and there’s monkeys that hang out - bonus!

Partner

8/10

Excellent

27 Jul 2018

Connie

Stunning of the hanging pool , but unfortunately it’s wet day, can’t swim and love the private pool as well, love the green nature of ubud, fresh air , comfort bedding and all the facilities provided, but poor breakfast and no twin bed room, add on extra bed for USD 110, it’s really pricey.

10/10

Exceptional

08 Jul 2018

Beyza

Amazing hotel with a stunning view

It was beyond amazing. The view was jawdropping. We came here for our honeymoon and everything was spot on. Food was Michelin star quality. We had the chance to try some delicious flaming wagyu beef, scallops as well as lobster risotto with truffles and nasi goreng? (not sure if I spelt it correctly). They were all among the tastiest foods we have ever eaten. We have also had the opportunity to have a 3h couples spa treatment which felt strikingly relaxing. The staff were so kind and nice to us. They made sure we were well taken care of. Super friendly and polite. Would definitely recommend it for all couples looking for a relaxing getaway in the jungle.

10/10

Exceptional

12 Jun 2018

Beth

Incredible experience here. Staff was awesome. All the food was amazing.

4/10

Poor

12 Jun 2018

Cassie

My first experience staying at this hotel was good enough to book it again for another night — but this second time staying the a/c in the room didn't work (it was HOT in the room, and very obvious that it wasn't working.) They took a long time to send someone to the room, finally he comes at 8:30 and while it was difficult to converse (he didn't speak english) he pointed to the a/c remote and said \"battery\" and then mentioned something about another villa. We waited an hour and a half (sweating!) and heard nothing else, so at 10:00 called the front. They said they're sorry it's not working. They offered to move us to another villa but at that point it's after 10:00 and we had already unpacked all of our stuff, and just wanted to try to sleep. Very disappointing that it would take them that long to offer this, and that the communication was significantly lacking. Looking back maybe we should have moved to the other villa even though it would have been a huge hassle- but we did'nt sleep because the room was so hot. Wouldn't stay at this hotel again due to these circumstances, and while the grounds are beautiful, it's way overpriced for what you get and the service received.

10/10

Exceptional

02 Jun 2018

Verified traveler

Beautiful, friendly staff, great location

Beautiful location and picturesque views from the hotel. Staff were very friendly (although they're pushed to sell a bit too much, only downside). Highly recommend the Hangimg Gardens, will be back!

Partner

6/10

Pleasant

31 May 2018

Melissa

This hotel is far from 5 stars. Beautiful rooms with amazing views. Very dated lobby and resort needs improvement. Not greeted by name, no special touches to deserve a 5 star rating whatsoever. Completely lacking that 5 star resort feel & service. Wine was served very warm (we were told the frig went out). Check in delayed an hour and resort was at 1/2 capacity (per check in). Drinks while waiting weren't comp'd as they should have been. Don't waste your money on this overpriced resort.

10/10

Exceptional

23 May 2018

Nathan

Amazing view

The best view ever, staff were incredible, very friendly, helpful and professional.
But for a 7star hotel it should have had a gym! This was a big let down for us.
Also I know it’s in the middle of the jungle but there were a lot of bugs in the room, a lot of very big ants!
Also the floor is ridiculously slippery.

10/10

Exceptional

15 Nov 2017

Roshida

Romantic heaven

it’s really wonderfully designed with beautiful land scape
Great place for romantic lovers

Family

10/10

Exceptional

14 Nov 2017

Anne-Marie

Such a wonderful stay! Excellent service, delicious food, and beautiful accommodations.

Partner

8/10

Excellent

17 Oct 2017

Christie

tranquil & stunning place but really $$$ food

This hotel is exactly as it looks in their photos. It blew us away. The villa had a lovely plunge pool with infinity edge and we spent more time in there then we did in the main pool. The view was stunning from everywhere in the resort. We got an hour long couples massage which was lovely and a must do I think. Other than hiking out in the heat however, there isn't much to do other than swim, eat and nap.

The staff are 10/10 eager to please. The room was beautiful and peaceful but the floor was strangely slippery and the shower sprayed water onto the floor so that was difficult to manage. All in all we loved the room and found it really romantic. We had no drama with towels or bugs or the monkeys. This is the kind of place that's hard to forget.

What made us decide that we would never come again was the prices of the food. The cocktails were so average they wouldn't pass as cocktails in Australia, and on our last day they charged us $10 (100 000r) for a latte while we waited fo a taxi, so that was a bit of a sting, since typically you can get them in Bali for 5000r. The dinner was expensive, really small portions and we both thought the mains were average. Room service was very average. Their desserts are unreal however and breakie was decent. This is really sad because other than that this place is lovely.

10/10

Exceptional

21 Sep 2017

Kat

Amazing hotel!

Had the most relaxing stay here. The views, the food, the staff were all fantastic. Very peaceful place to go in Bali to get away. I would definitely come back!

10/10

Exceptional

06 Sep 2017

Govinda

One of the best hotels on earth!!!

First class from start to finish, you'll have a hole in your wallet after but it's worth every penny!!

Partner

10/10

Exceptional

31 Aug 2017

Taylor

Amazing hotel in the middle of the jungle

Our rooms was amazing and the bed was super comfy. The food was good and the main pool was amazing! This hotel is more expensive then other hotels in ubud, but it's worth the price!

6/10

Pleasant

25 Aug 2017

Verified traveler

Disapponting

Opened in 2005, clearly outdated in 2017.
This is not a 5 stars hotel.
Accomodation outdated.
Villa is dark and smells humidity. Terrace broken near the pool. Shower leaks. Food is disappointing too.
Great view and great pool.
Overall, to me, this hotel is totally overrated.

For the same price, please go to Mandapa (Ritz) which is a real 5 stars hotel. Brand new accomodation. Amazing personnel. You won't believe your eyes, the difference between the two is huge.

10/10

Exceptional

21 Aug 2017

Verified traveler

Perfect

Perfect hotel . I do recommend for anyone that wants to have a really quality time

10/10

Exceptional

18 Aug 2017

Elizabeth

Beautiful!

We stayed here for a few nights for our honeymoon and it was lovely! The pool is even more breathtaking in person and we loved being secluded. The service here is phenomenal and the food is delicious. The prices are a little more expensive than out in the city but that's to be expected when you're staying in a luxury hotel. The private pools in the villas are amazing. I highly recommend staying here!

Partner

10/10

Exceptional

10 Aug 2017

Dani

The Perfect Escape

My partner and I decided to treat ourselves with a 3 night stay at this incredible hotel for our birthdays this year. The hotel and the staff were incredible. The only thing I wish I had known, was that the hotel is not in Ubud. It is situated about 20-30 minutes outside of the town and there is absolutely nothing around you. The hotel does offer a free shuttle, however it doesn't operate after 5pm, so dinner anywhere other than the hotel will always end in a 30 min taxi ride. This didn't bother us too much, as we were there for an escape, during a two week tour of Bali, however it is something to think about for next time.

Partner

8/10

Excellent

06 Jul 2017

Verified traveler

stayed for one night with family. great spa experience. views were excellent. Family villa and breakfast were above average. surprisingly, traffic noise could be heard at night so it was not fully a secluded experience. Mostly suitable for couples.

10/10

Exceptional

03 Jun 2017

Verified traveler

tranquil paradise

the hotel is beautiful. the staff make this place heaven as would go beyond duty to help you. we had the spa treatment which was heaven and ended up with the staff taking is out on their scooter to a local food market to try their food.

10/10

Exceptional

26 Apr 2017

Ken

Tranquility & luxury.

The Hanging Gardens of Bali is without a doubt, one of the most luxurious hotels in Bali. Set in a jungle landscape it also offers a completely different outlook to other locations that Bali has to offer.
Whether you are staying for a one night treat, or a 7 day stretch, the cost is certainly relative to what is on offer & even though it is on the high side, we would recommend at least a one night stopover to experience this unique setting.
As you would expect, the food & treatments are on the high side as well but this is definitely outweighed by the surrounding landscape & well arranged rooms, along with the attentive staff.
If you do choose to stay here, we did 3 nights, definitely arrange the complementary morning tour, it's a must to experience the authentic side of the local life.

10/10

Exceptional

22 Apr 2017

Rebecca

An amazing experience would defiantly recommend

worth every penny, service was 10/10. This hotel is absolutely beautiful food is amazing! Complimentary Afternoon tea was delicious. The best hotel I've stayed in so far

Partner

10/10

Exceptional

12 Apr 2017

Sharon

Amazing stay

We had an AMAZING stay at Hanging Gardens. The staff, the view, the service, the food, our room...everything was PERFECT. We loved every moment of it.

4/10

Poor

17 Mar 2017

Verified traveler

Run down place in desperate need of renovation

My first thought was that it would be a tourist trap because of the famous pool, but after reading a lot of good reviews, I decided to book it. It was a mistake - I would not call this a 5-star resort. The rooms are old with surfaces and finishes in desperate need of renovation. Bugs and ants everywhere in the room, which the hotel showed no interest in helping with. Not very efficient air conditioner. The pool area is poorly serviced with old towels, blown speakers playing western top 40 songs, and there was even renovations going on during the day of our first stay. I do not understand why a hotel would drill in concrete and disturb pool guests in the middle of the day. Concierge was very friendly and showed willingness in resolving issues, although things didn't always get done. Service was good but in no way exceptional and far from where it should be at this price. Food and beverage very average - they even serve regular tea bags instead of something of quality.

Partner