Hotel Casa Soto

10/10

Exceptional

21 Apr 2026

Elida

No breakfast included but clean friendly safe!

Friends

8/10

Excellent

19 Apr 2026

Matthew D

Our room had a wonderful private terrace and pool, but the shower didn’t work when we checked in, the toilet water smelled terrible, our towels were stained, and the pool was not cleaned before we arrived as there were floating bugs in it. Also, the air conditioner dripped water all the time no matter what temperature we kept it at. Once they fixed the shower and the smell in the bathroom, and cleaned the pool it was much better, but the AC never stopped dripping. Also, bring your own shower products and any other items you may need because our shower only had shampoo and hand soap and there were no amenity kits of any kind. The staff was very nice and helpful and the breakfast in the cafe was very good.

Partner

10/10

Exceptional

31 Mar 2026

Emily

Love breakfast on the terrace and a generally quiet spot!

Business

10/10

Exceptional

27 Mar 2026

Benita

Beautiful architecture, comfortable and clean hotel.

Partner

10/10

Exceptional

23 Mar 2026

Jeremy

Great location in walking distance of all the main attractions in the city center. The staff was awesome and very accommodating, we also loved the view from the rooftop hot tub and also enjoyed a session in the temazcal.

Only down side is that most all rooms involve going up or down stairs (with your luggage). But we saw that as a minor concern compared to the positives.

Partner

8/10

Excellent

17 Mar 2026

Miguel

Beautiful property very well located in the historic center of Oaxaca City. With a pleasant center garden, clean and joyful. The staff is very polite and helpful always with a smile. I had the suite in the top with direct access to the roof and jacuzzi

10/10

Exceptional

16 Mar 2026

Scott

Hotel was extremely clean and the location was perfect, staff were awesome

Self

10/10

Exceptional

16 Mar 2026

Erica

The staff are helpful, the rooms are clean
Located in a nice area, police car constantly patrolling the are

4/10

Poor

15 Mar 2026

Nanci

The hotel does not have parking on site and they have you wait out in the street where there is no place to park and check in before they give you instructions to where the parking is. Once they told us where the parking was it took a couple of minutes for the people to open the gate having us wait again in the street where there is no place to stop and the cars are constantly honking at you. The room was okay, clean and basic but the shower head was terrible the water would not come out equal and would splash everywhere not giving a constant flow. The terrace with the jaccuzi has a nice view but the water is just lukewarm not jacuzzi type hot. The restaurant closes at 4pm which is inconvenient if you want to eat something for dinner. The staff did not seem to want to help at all they kept refering to \"on the reservation it states that\" instead of helping and finding a solution.

Partner

10/10

Exceptional

09 Mar 2026

Rafael

Great place to spend a few days. Super clean, with spacious rooms, and friendly staff. Very centric with major sights within 10 minutes walking including the Zocalo. Very safe too.

2/10

Poor

03 Mar 2026

Eva

Ugly rooms food to expensive poor

8/10

Excellent

26 Feb 2026

luis alberto

Clean room, friendly staff and great location

Partner

8/10

Excellent

26 Feb 2026

Jennifer Leslie

Friendly hotel..apart from one particular guest..dragging furniture around their floor/our ceiling at night..god knows why. Bed was comfortable..pillows were AWFUL..like wet cement..bathroom so small the door couldn’t open beyond 18” or so. Crawling with large ants for some reason..all over the toilet bowl. The decor was very tired and quite badly done.
The atmosphere was lovely..green plants in a central courtyard..lovely rooftop cafe..good food and friendly staff. Great location for seeing Oaxaca..great cafes and shops within a few minutes walk. The centre of town..Centro..I think was really close. It’s a place to base not to lounge in..small gym..avoided that..!! Stay there for sure..but get out and about in town..it’s absolutely beautiful.

Partner

10/10

Exceptional

23 Feb 2026

Mariano

The staff and location were great.

8/10

Excellent

22 Feb 2026

IAN

Clean , quiet room with strong air conditioning.

Partner

4/10

Poor

19 Feb 2026

Brian

The first room felt like a dungeon. Sink had broken chips and saw a cockroach. Terrible lighting and smelled weird. Asked to change rooms. Moved to a different much nicer room but they made me pay full price and I had to pay for both rooms despite not using one. The second room had no towels. Asked three separate times before they finally brought up towels. The woman at check out was nice thoughm

Partner

6/10

Pleasant

12 Feb 2026

Gloria

The bathroom was so small you practically have to get in the shower to close the door. Very drafty. Loud in am I could hear the conversation in the hotel restaurant I could hear the blender. There is no blackout curtains so it was light all the time. In the am because of the sun and in the evening it was the street lights

Leisure Partner

8/10

Excellent

05 Feb 2026

Martin

Great place to stay!

10/10

Exceptional

31 Jan 2026

Candace

The room was spacious, clean and the entire hotel was as described in the pictures. We were upgraded to a room with a private terrace & infinity pool, with amazing views of the Santo Domingo church. The rooftop shared jacuzzi and sun deck were amazing as well. The front desk staff were amazing & helped us with directions, activities and booking ground transportation. The location was central and we felt safe walking everywhere. We would definitely stay here again.

Partner

10/10

Exceptional

26 Jan 2026

Samuel

It was clean

10/10

Exceptional

11 Jan 2026

barbara

The hotel was really pretty, the position was convenient also, staff was really nice.y room was just a bit small and dark.

Leisure Self

8/10

Excellent

05 Jan 2026

Caitlin

The breakfast was delicious, the staff was helpful, and the room was clean. The place is centrally located with restaurants very convenient. We walked everywhere!

Partner

10/10

Exceptional

04 Jan 2026

Antonio de la

The ladies at the cafe-restaurant were really kind, fast an their service amazing.
Thank you

Leisure Partner

8/10

Excellent

03 Jan 2026

PABLO

The room was clean, the bed and the pillow ok. Towels are old

8/10

Excellent

30 Dec 2025

Justin

A truly rustic hotel still in Centro but a few blocks away from the noisier sections. Friendly, accommodating service from the staff. Bed was comfortable. The on-site restaurant is small but had great food and great service. The property is well-maintained but quite old, so expect non-contemporary accommodations like a tiny bathroom, can hear your neighbors, etc.

Leisure Partner

4/10

Poor

23 Dec 2025

Aide

The staff was amazing, but the room was not the best. The bathroom was very small, the bed was extremely hard. I would definitely recommend for the hotel to upgrade their rooms

Leisure Partner

10/10

Exceptional

19 Dec 2025

Melissa

Wonderful stay, staff were great, would return again!

10/10

Exceptional

16 Dec 2025

UBALDO

We love this place, due to the location. The ambiance, the staff and the atmosphere. Everyone is very welcoming, friendly and courteous.

Leisure Partner

8/10

Excellent

14 Dec 2025

Michael

Clean room. Nice staff great location.

Leisure Family

10/10

Exceptional

13 Dec 2025

Alejandro

The staff is attentive and the rooms are comfortable. I think it was a good deal in terms of value for money. The hotel is very well located. I would definetely stay here again.

Friends_and_family Family

10/10

Exceptional

03 Dec 2025

Renz Marion

Good breakfast. Very close to all of centro. Rooftop is great for morning exercise.

Leisure Partner

6/10

Pleasant

02 Dec 2025

LOUIE

My room bed was stiff not comfortable at all, one pillow per person, I couldn’t sleep for 3 nights.

Other than that, the place was beautiful and very courteous staff.

Leisure Partner

4/10

Poor

02 Dec 2025

Sheila

Very little interest from staff at front desk- water for showers, ants, one towel each person, top floor beautiful, basic rooms - VERY basic-

Friends_and_family Family

10/10

Exceptional

01 Dec 2025

Miguel

My wife and I had a wonderful stay at this hotel. It perfectly captured the local culture, making our experience feel more connected to the city. The staff was incredibly friendly and accommodating, even letting us check in early, which we really appreciated. We also had breakfast at the hotel, and it was delicious – a great start to our day. Overall, it was a pleasant and relaxing stay. Highly recommend!

Leisure Partner

8/10

Excellent

30 Nov 2025

Ana

We loved the location, walking distance to restaurants, stores, and el centro. Staff members were very nice and friendly. Room space was nice, only bathroom in our room was very small. We would recommend this place for sure!🌟🌟🌟🌟

10/10

Exceptional

30 Nov 2025

Ben

Great views from the restaurant and jacuzzi deck. Room was comfortable and clean. Neat building.

10/10

Exceptional

30 Nov 2025

Sunny

Very central and convenient with great staff! Recommended!

10/10

Exceptional

26 Nov 2025

Juan

Amazing staff! Walking distance to everything in the city. We’ll definitely be back

Friends_and_family Friends

10/10

Exceptional

21 Nov 2025

Joseph

Fernando was da man, though! Great staff up and down and a lovely place to stay.

Leisure Partner

6/10

Pleasant

17 Nov 2025

Maya

Staff were very nice and almost everyone was very helpful. the rooms were clean but the Lightning was dim- I asked one of the girls at the front desk if a lightbulb could be put in the lamp over the sink but she was not helpful- she asked me if the bathroom had a light and did not say anything else. A woman needs light to put on make-up a man needs more light to shave. Walking to the rooms down below did not have proper lighting either. It was in a great location thank you

10/10

Exceptional

16 Nov 2025

Rosa Maria

Evethibg was good !!

Leisure Family

10/10

Exceptional

15 Nov 2025

Ray

The room was out of this world 🌎 amazing beautiful, the view stood out with great staff and cleanness. And Oaxaca is so amazing beautiful tourists place i recommend and especially this gorgeous hotel casa de sótano

Business_and_leisure Partner

10/10

Exceptional

15 Nov 2025

Joseph

Easy check-in courteous staff and a great restaurant!

8/10

Excellent

14 Nov 2025

Morgan

The hotel was beautiful and the pool in the room was a really nice addition. The staff were great and very friendly and helpful. The location was also great for food, bars, shops, the town etc
My only couple of comments for improvement would be that the room could have done with a little more attention to the finish and it was a little dark. It could have done with another light.
It was also noisy in the morning, if you are a light sleeper it may not be the one for you.

10/10

Exceptional

14 Nov 2025

Cecilia

Everything was good !!

Leisure Family

6/10

Pleasant

11 Nov 2025

Wellington Michael

The hotel location was perfect , safe and quiet , just one thing , Room cleanliness, from towels to bedsheets. If they had been on better condition, the place would have gotten 5 stars

Leisure Family

10/10

Exceptional

07 Nov 2025

lisa

Ivone our waitress at the small cafe was a 10/10 and Mari is the chef her food is super, cooked to perfection and the menu has many options other than the usual fair.Rooms are clean quaint. I would stay here again

Leisure

8/10

Excellent

04 Nov 2025

Angela

a lovely warm reception from Fernando. the room had a lot of charm.

Leisure Partner

10/10

Exceptional

29 Oct 2025

Angelica

The hotel was clean and the staff was very attentive and I felt safe. Also a great location.

Self

10/10

Exceptional

16 Oct 2025

Santos

No tiene estacionamiento en hotel pero tienen uno que está a dos cuadras muy bueno y está incluido en el servicio del hotel

Partner

10/10

Exceptional

14 Oct 2025

Cesar

There is a variety of food options it all depends what you like!

Partner

10/10

Exceptional

12 Oct 2025

Manuel Jesus Castro

The location is incredibly convenient. It’s close to all the bars and restaurants in the area, but far enough away that you won’t be disturbed by the noise.

Itzel was incredibly helpful with her recommendations. She always gave the right suggestions for places to visit and things to do. Thanks a lot!

Leisure Partner

10/10

Exceptional

11 Oct 2025

Adriana

Clean room, air conditioning

Leisure Partner

10/10

Exceptional

05 Oct 2025

Ana

Beautiful location, comfortable beds, delicious foods, quiet despite central location

10/10

Exceptional

29 Sep 2025

Erika

Excellent services . Staff was very kind and helpful.

8/10

Excellent

21 Sep 2025

Luis

Good

Business_and_leisure Partner

10/10

Exceptional

15 Sep 2025

Tania

Cómodo

Habitación limpia.

Partner

10/10

Exceptional

13 Sep 2025

jennifer

A free second cup of coffee would be nice at breakfast and not to have to pay for ice. Other than this we will go back!!!

Leisure Partner

10/10

Exceptional

13 Sep 2025

Pehr

The hot tub on the roof is wonderful with great views. And so many cool restaurants & bars near by! Having a cafe on-site where you can get \"emergency\" coffee/beer/breakfast was also convenient. Everything was comfortable & worked (e.g. AC, toilet, ceiling fan, wifi...).

Leisure Friends

8/10

Excellent

13 Sep 2025

Hyunju

Quiet AC, good firm bed, patio breakfast.

Leisure Friends

10/10

Exceptional

06 Sep 2025

Chantal

Buena ubicación muy céntrico, el personal muy amable y la habitación limpia y cómoda.

Leisure Partner

10/10

Exceptional

05 Sep 2025

Adam

Great view of the city, private, relaxing. Easy access to Centro, just a few blocks away. Staff was extremely kind and accommodating.

Business_and_leisure Partner

6/10

Pleasant

05 Sep 2025

Wendy

Parking is severely reduced. You are better off parking on the street. Hotel room conditions are poor and dated. Staff are friendly and inviting. Hotel distance to downtown averages to 6 minutes walking. WiFi is available. Raices restaurant is yummy and staff are inviting.

Leisure Family

6/10

Pleasant

01 Sep 2025

Brian

La decoración y ambiente de la habitación es muy antigua, estando dentro de la habitación no me hizo sentir que estaba pagando algo que valí la pena, el correo donde me hacían saber que el hotel no contaba con estacionamiento me llegó a los 15 min después del check in (o sea después de que llegué y me dijeron que no contaban con parking) las fotos que promocionan no es lo que te ofrecen cuando pides una habitación, me hubiera gustado que fueran mas transparentes con la información y con lo que promocionan

Leisure Partner

10/10

Exceptional

01 Sep 2025

Maria Jose

I love the hotel but did not like shower.

10/10

Exceptional

26 Aug 2025

Michael

I truly enjoyed my stay I had the suite with the pool/balcony with a Amazing View of the church and city Center would definitely return

Leisure Self

10/10

Exceptional

25 Aug 2025

Vernon

This was a great find on my first visit to the city,! The location is ideal: near the Center, but not loud . The rooms were colorful and well-maintained. The best thing was the rooftop spa, which I used twice a day. It has a spectacular view of Santo Domingo! (I just wish that it were open after seven.) The breakfast was great, especially thanks to our waitress Yvonne. She was super friendly and attentive. The front desk staff were all very courteous and helpful.

Leisure Friends

8/10

Excellent

20 Aug 2025

Daniel

Needs some improvements

Decent hotel and great location. A few things could make it better. Not lots of light in the rooms. Pathetically weak shower pressure. Hours of restaurant are pretty random. Itblooksnlike there's a pool bitnits just a javuzzinand it doesnt get hot. There is a large deck bit it has no furniture, nothing going on.

Self

8/10

Excellent

18 Aug 2025

Benjamin

Hotel was a 5 minute walk from the centre, suite bed was comfortable, the only downside was shower had very little water pressure and A/C was above the bed which hits you directly. My wife got sick as soon as we returned home.

Leisure Friends

10/10

Exceptional

15 Aug 2025

Andre

The property was beautiful!

Leisure Self

10/10

Exceptional

12 Aug 2025

Jesus

Good

10/10

Exceptional

06 Aug 2025

Kim C

Evonne at the restaurant made our stay superior ! Hotel
Was great ..management on top of everything ! Couldn’t ask for better ..Evonne was An added bonus at restaurant ! So sweet smiling every morning and took great pride in her work …double bonus to wake up to this lovely lady !

Leisure Partner

8/10

Excellent

04 Aug 2025

Natali

Hotel was great, staff was very friendly and helpful. 10 minute walk from downtown and a lot of places to go eat around, the only sucky part was the tv would loose signal a lot and the shower head was not so great.

Leisure Partner

10/10

Exceptional

04 Aug 2025

Francisco

Cerca de los lugares turisticos

Business_and_leisure Self

10/10

Exceptional

28 Jul 2025

Ruben

Everything is great

Leisure Family

10/10

Exceptional

28 Jul 2025

Ruben

Excellent service very clean great location.
Just to have a small fridge and microwave in the room
or to have a communal fridge

Leisure Family

10/10

Exceptional

23 Jul 2025

Claudia

All of the staff members were amazing! The location was great, especially for seeing the fireworks on the rooftop during the Guelaguetza. The breakfast was delicious and the property itself was beautiful.

Leisure Family

8/10

Excellent

21 Jul 2025

victoriano

It was good, but waited better.

8/10

Excellent

16 Jul 2025

Jen

Very enjoyable stay, travelling solo and appreciated the 24/7 front desk who were all lovely. Close to some great bars and restaurants for drink or dinner and to walk home safely. Beautiful quaint property with lovely colourful decorations. Room was comfortable enough though the mattress was very firm and water pressure a bit light. Not deal breakers for me though.
The restaurant attached is small and generally only open for breakfast and lunch, maybe because was quiet at hotel but while food was fine, given Oaxacan cuisine is amazing I was expecting more and would have eaten elsewhere on reflection but was convenient and amaZing views over city towards San Domingo church.
Would recommend as a lovely spot to explore Oaxaca from and be very comfortable and excellent service :)

Leisure Self

10/10

Exceptional

07 Jul 2025

Sean

Oaxaca gem

We had a lovely time at this hotel with our family of 5 - staying in 2 rooms. We loved the outdoor terrace space. We enjoyed breakfast and midday snacks at the restaurant. The workout room is well equipped which we did use on some rainy days. Beds were firm, clean and comfortable. The hotel is charming with a welcoming and very helpful staff. It is a short enjoyable walk to Oaxaca sites.

Friends_and_family Family

8/10

Excellent

07 Jul 2025

Esdras

Location is very convenient, at the edge of the city center but still within walking distance.

The jacuzzi and spa area closes at 7pm, this was unexpected as is regarded as private area for the suite. Couldn't find that in the policies online in Expedia.

Better cleaning in the shower is commendable as there was black mold behind the window curtain.

The door curtain could be darker and thicker, it lets the light and voices in.

Leisure Family

8/10

Excellent

30 Jun 2025

Jose

Everything was wonderful , pillow cases were kinda smelly at first .

Leisure Partner

8/10

Excellent

27 Jun 2025

Monica Patricia

It was clean. The

10/10

Exceptional

27 Jun 2025

Rodrigo

Hospedaje agradable.

El hotel está bien ubicado, atención por parte del personal muy buena.
Único pero, es el estacionamiento que no está cerca la propiedad, el horario es limitado y nos pidieron cooperación económica por qué el hotel solo cubre las noches y no el día. Consideren $70 pesos extra por día de estacionamiento.

Friends_and_family Family

8/10

Excellent

25 Jun 2025

Guillermo

The property was lovely with a lot of charm and excellent service. I didn't give it five stars just because the motorcycles were all stored in the lobby area, and it looked unappealing.

Business_and_leisure Partner

10/10

Exceptional

22 Jun 2025

GONG

Close to historic sites and amazing restaurants and bars. I enjoyed walking everywhere in town from it. This place has all the amenities I needed, including a daily carafe of water in the room and an AC unit. The only issue I had was the doorbell of the hotel. It does not function well. Often pressing the doorbell did not notify the front desk.

Leisure Self

10/10

Exceptional

20 Jun 2025

Darrell Lee

The property was very clean and the staff very friendly and helpful. We loved the rustic feel of the hotel.

Leisure Family

10/10

Exceptional

19 Jun 2025

Verified traveler

The historic buildings and views made the stay Fantastic.

Friends_and_family Friends

10/10

Exceptional

16 Jun 2025

Gabriela

Hotel was VERY clean. Loved the charm and colors! Price and location was great, easy access to Centro and easy access to taxis. Only downside was the bathroom was very hot and because of the vent on the door the smell of the bathroom would fill the room. Other than that everything was good and would definitely recommend it!

Friends_and_family Family

10/10

Exceptional

16 Jun 2025

Francisco

Estube 5 noches y me encanto,el personal muy amable,todo muy limpio y muy cerca de la Iglesia Santo Domingo,el Andador y el zocalo. 10 de 10.

Business_and_leisure Self

10/10

Exceptional

09 Jun 2025

Foresta

This property was so beautiful with courtyard gardens and cafe, terraza and roof top Jacuzzi with panoramic views! It made the longer walk from the bus station worth it! It was only 10 minutes from the Zocolo in Centre and close to several nearby parks and churches and cafes and restaurants. I would highly recommend. The view alone is spectacular and not to be missed!

Leisure Self

10/10

Exceptional

02 Jun 2025

Debbie

Recommend

Leisure Self

8/10

Excellent

01 Jun 2025

Savannah

Wonderful Stay, Good Location and Fair Price!

Pretty property very close to the center of everything, quiet, no huge amenities but the small lounging pool has a beautiful view! Our room under the pool deck could be a little loud at times due to machinery but overall we really enjoyed it and was fair for the price. Staff were a plus, available 24/7 and helped us book our taxi transport to the airport when we left. Would return!

Partner

10/10

Exceptional

21 May 2025

Pedro

Great experience. The staff was excelente and the room was very clean. Recommended..

8/10

Excellent

17 May 2025

Oscar

Quite

Business_and_leisure Family

10/10

Exceptional

17 May 2025

JOSE LUIS

Was good

Business_and_leisure

2/10

Poor

17 May 2025

Todd

The property lists no cancellation policy in Expedia. None. I did not intend to book this property and accidentally tapped on it. At this point a \"no cancellations\" policy was made visible. Calls to Expedia to explain the error in booking were met with assurances that they would \"sort it out\" but in the end they failed to do this. Management at this property was unresponsive and generally unhelpful and the lack on onsite parking was a deal breaker. Overall, I'd call this a scam that is all about fleecing people out of money. Apparently hanging onto an accidental charge they didn't deserve was more important than making a potential future client and neighbor happy. Not even a partial refund for nights more than 24 hours out was possible despite attempting to cancel within ten minutes of making the booking by accident. They will never get my booking or recommendation with that kind of attitude.

Business_and_leisure Partner

10/10

Exceptional

13 May 2025

Alejandro

It was close to Oaxaca's centre yet just outside so the rate was great. The only issue I had is that the AC unit was blowing cold air all night directly to our bed, therefore, I got a cold. Other than that the Hotel is great.

Leisure Family

8/10

Excellent

01 May 2025

Virginia Teresa Arce

The room we stayed in was modest but very comfortable. It was quiet (and surprisingly cool) at night and allowed for good sleep, which we desperately needed after some hectic and sleepless nights in CMDX. Staff was courteous and without prompt, honored our request to arrange a taxi back to the airport at the exact time we requested. The AC in the room worked wonders.

Leisure Partner

8/10

Excellent

25 Apr 2025

Florice

Nice location. The breakfast was great. Needs some updating but good for the price and convenient location. Staff was friendly.

Leisure Family