Name: Grand Hyatt Xi'an
Address: No. 12, Jinye Road, High Tech Zone, Xian, 710077, CN

8/10

Excellent

08 Jul 2026

Yun

I had high expectations for the Grand Hyatt Xi'an, but unfortunately our stay did not live up to its five-star reputation.
The hotel itself is beautiful and impressive in size, but that's where the \"grand\" experience ended for us. We booked two rooms, and the air conditioning in one of them did not work. We reported the problem, but it was never fixed during our stay.
Our late-night check-in was disappointing. The front desk agent did not explain the hotel amenities, breakfast, or lounge access, and did not tell us about the security deposit. Instead, my credit card was charged for the full amount of both rooms again, even though the stay had already been prepaid, creating unnecessary confusion.
The Executive Lounge was also underwhelming, with a very limited food and beverage selection that did not meet the standards I expect from a Grand Hyatt.
For a luxury hotel, service should be exceptional, but it simply wasn't. While the building is attractive and the rooms are spacious, the overall guest experience did not justify the price or the five-star rating. There are better values in Xi'an, and based on our experience, I would choose another hotel on my next visit.

Family

8/10

Excellent

03 Dec 2025

Woan Pin

Attentive staff - good communication among them. Very rare these days as I often have to repeat my requests.

Self

10/10

Exceptional

19 May 2025

Elizabeth

We stayed for 2 nights at the Grand Hyatt Xi'An in a Grand Club King Room. We went to Xi'An mainly to see the Terracotta Warriors. For us, we found this hotel was isolated from the main part of the town of Xi'An. We needed to take a taxi to get into the town centre. Apart from that, the room, the staff and the food were all at standard of what we would expect from the Grand Hyatt group. For us, the location wasn't the best.

Leisure Partner

10/10

Exceptional

05 Oct 2024

glenda

The food option is a great value for money. The staff were all helpful and friendly. The rooms were clean. My stay was just too short but will definitely recommend

Leisure Friends

10/10

Exceptional

08 Aug 2024

David

The Grand Hyatt was very clean, and our room was well appointed. Staff were responsive to our requests. Excellent selection at the breakfast buffet and the evening Happy Hour.

Leisure Family

8/10

Excellent

15 May 2024

Paul

I upgraded to 1 BR suite and was disappointed that the AC wouldn’t work at all. Staff move us to another suite and was better. Frustraded that we had too pack twice in one day however staff was good about things.

Would stay again…

Leisure Family_with_children

2/10

Poor

10 Aug 2020

Verified traveler

Terrible stay

The AC was off in almost the entire building. It was about 95 degrees or more outside and they kept it off but didn’t tell you before arriving. Then they would turn it on when you arrived just in your room not main areas. So my room (a suite) had no AC and they tried to fix it twice. It was so bad that moved me to another room and the AC still took half the night to finally work. So I had a horrible sleep. They actually kept sending a repair man to the room which made it even more dreadful as who wants to stay in a hotel room with a maintenance guy in your room all night?! To advertise 5 star and charge full price for the suite, and then not have any of the amenities functioning (oh I forgot the one western restaurant was not open the day I checked in 😂 and also the concierge had no clue where any were... even though I found one directly across the street from walking) was shameful. They also had dirty windows so bad you couldn’t see out of them. I know times are tough but at least let people know and make concessions if you aren’t operating at full as advertised amenities and conveniences of your hotel.

Self

10/10

Exceptional

12 Oct 2019

Nimish

Brilliant hotel

Great location, and perfect hotel. Good service and highly recommended.

Partner

10/10

Exceptional

06 Oct 2019

Verified traveler

Beautiful property, excellent restaurants. Highly recommended.

Leisure Family

10/10

Exceptional

14 Jul 2019

Verified traveler

New and clean. The staff are very pleasant and helpful

Leisure Partner

10/10

Exceptional

19 Apr 2019

Verified traveler

Awesome hotel with stunning architecture. The staff speaks very well English.

Leisure Self

10/10

Exceptional

25 Feb 2019

Verified traveler

We stayed on 5 star properties in Beijing, Shanghai and Xi'an.. This is the best ever

Leisure Family_with_children

10/10

Exceptional

14 Feb 2019

Roger

We stayed at this new hotel for 5 nights during the Chinese New Year. Despite the fact this hotel is located away from major tourists sites, it was almost fully booked. The architecture itself is something to marvel. The service AND amenities are far beyond the normal standard of any Grand Hyatt. Scarlett and her colleague at the front desk immediately made us feel at home with their attentive service. We booked a corner room on higher floors which had a spectacular view of the city. The restaurant on 22nd floor offers good mixture of Western and local delicacies for breakfasts. Although it was mostly packed with guests, the staff still managed to handle our daily cappuccino requests in a timely fashion. The gym, pool and spa are also one of best we've experienced. After so many days of Chinese food, we decided to try their Italian restaurant. As frequent travelers to Italy, we were so impressed with both the quality and authenticity of the food. Couldn't believe the hotel was just opened in April 2018 considering the fact that everyone is so well trained. Even our maid left hand written notes a few times wishing us a Happy New Year. Very touched and impressed. Would definitely stay there again when we visit Xi'an.

10/10

Exceptional

23 Aug 2018

FRANK

Very Nice Grand Hyatt

Very nice hotel and maybe the best in that area. For sure we will like to go back.

10/10

Exceptional

23 Aug 2018

FRANK

Very nice Grand Hyatt

The hotel is very nice and all staffs are very friendly. We have stayed there for 4 nights and tried every restaurant inside. The breakfast is nice. The Asia BBQ is a bit over pricing for the qualifty of meat provided but the service is still very good. The steak at Italian restaurant is good and taste much better. However, our favor is still the Chinese restaurant and their Peking Duck and spicy tofu are so delicious. For sure I will come back to this hotel again if I need to traval back to this area.

10/10

Exceptional

10 Jul 2026

Younghwan

The staffs are very kind.

Self

10/10

Exceptional

17 Mar 2026

YOUNGJIN

만족

10/10

Exceptional

01 Feb 2026

Ana

Instalaciones impecables, linpieza, funcionalidad, modernas. El personal super amable. Me encantó ! Sin duda volveré

Leisure Family_with_children

10/10

Exceptional

23 Jan 2026

BYUNG JUN

깨끗하고 친절합니다

10/10

Exceptional

22 Jan 2026

Heeseok

예.깨끗하고 직원분들이 친절했어요

10/10

Exceptional

13 Dec 2025

Sungjoon

직원들이 매우 친절하고 깨끗합니다.

10/10

Exceptional

23 Nov 2025

Marta

La habitacion

Friends_and_family Family

8/10

Excellent

24 Oct 2025

nicolas

Le personnel du bar et du restaurant ne sont pas aux standards internationaux

Leisure Family_with_children

10/10

Exceptional

26 Sep 2025

SHUI FONG

很滿意，但房間只供應番梘提議加洗手液比較方便

Partner

10/10

Exceptional

20 Nov 2024

KI EUN

니코님에게 감사 전합니다

깔끔하게 잘 정리 정돈 되어 있어서 만족하였습니다
고객 스태프중 니코님에게 너무 친절하게 도움주셔서 감사의 말 전하고 싶습니다

Partner

10/10

Exceptional

14 Nov 2024

junggeun

Nice hotel in XI AN

중국 시안 출장 숙박. 시설이 좋고, 특히 저녁 부페가 정말 좋습니다. 브랜드에 걸맞는 서비스를 갖춘 호텔입니다.

Business

2/10

Poor

22 Oct 2024

DONKI

별로에요

근처 5성급이 없어 여기가 갈뿐이지 전체적으로 좋친 않ㅅㅂ니다.

Business

10/10

Exceptional

20 Sep 2024

Verified traveler

그랜드 하얏트 시안

에어컨이 잘 작동되지 않아 더웠다. 이외에는 좋은 숙소

Friends_and_family Family

10/10

Exceptional

29 Aug 2024

yoshiya

最終日出発が朝早く朝食がとれなかったのですが、軽食を用意してくれました。素晴らしいホスピタリティです。

Business Friends

10/10

Exceptional

11 Jun 2024

YUN

非常に良かった。

Business Friends

10/10

Exceptional

10 Apr 2024

Alfredo

Pulito- disponibilità del personale

Leisure Partner

10/10

Exceptional

04 Mar 2024

DON

호텔은 좋은데, 조식이 그렇게 맛있지는 않은것 같습니다.

Business

4/10

Poor

01 May 2023

SEJIN

가격대비 시설이 좋지 않았습니다. 욕실의 구석구석 물때로 인한 갈변과, 곰팡이처럼 검게 되어 있고
에어컨은 아무리 낮게 온도를 설정해 놓아도 시원하지 않았습니다.
W호텔과 주변 아파트먼트식 호텔에 비하여 금액대비 객실이 너무 형편 없었습니다.

Leisure Partner

10/10

Exceptional

11 Apr 2023

Siu Hung Stella

近地鐵站，去啲中心點都好近，附近亦都有好多食肆，而係我哋最鍾意嘅大排檔附近都有平靚正！

Friends_and_family Family

10/10

Exceptional

01 Aug 2021

JING

不错！推荐！服务很好！早餐也很丰富。

Friends_and_family Family

10/10

Exceptional

10 Apr 2021

Verified traveler

.

Business

10/10

Exceptional

29 Mar 2021

Verified traveler

It is good exp in china. Strongly recommend!

Business

10/10

Exceptional

20 Jan 2020

Verified traveler

깨끗한 숙소와 인테리어, 전경이 좋습니다.
교통도 편리합니다.
훌륭한 피트니 시설과 사우니, 수영장이 있어 휴가로 좋습니다. 직원 모두 진철합니다.

Business

8/10

Excellent

11 Apr 2019

AHLEUM

호텔은 훌륭했고 특히 조식이 서비스 음식 모두 훌륭 , 리셉션의 서비스가 최악

호텔은 전반적으로 시설도 좋고 조식이 무척 좋았으나, 프론트 데스크 직원이 이렇게 불친절한곳은 처음 보았음 . 여자 2명이 있었는데 그중 한명, 싸우자는것인지, 직원 이름 사진 찍어 두고 싶었음

10/10

Exceptional

19 Feb 2019

Verified traveler

西安的脸面

大堂酒吧西餐厅很赞。房间很大，卫生间高级感弥漫，浴缸舒服，泳池很雅致，健身房先进。SPA极其带感！！早餐厅、意大利餐厅、烧烤餐厅，一个比一个漂亮高级。夜景好漂亮，隔壁就是言几又书店。这个酒店真的非常不错。

8/10

Excellent

18 Dec 2018

KUO-CHUN

剛蓋沒多久的飯店，硬體跟餐飲都很不錯。但是整體服務品質並沒有到位，尤其是在晚班上的服務支持。入住時我已經付清房費但是接待的人員並未仔細檢查系統並跟我再報了一次房價給我水單，反應後才查清已付住宿全款。住了三天，晚上平均每一個服務要打三通電話才有人員能接聽，晚上大廳門口接待人員的服務也相當隨便不該是一個五星飯店應該有的水準。附近是還在開發的商業區，晚上很安靜，可逛的地方不多。

10/10

Exceptional

14 Nov 2018

diana

모던한 인테리어와 객실 동선의 충분한 넓이, 객실 서비스 속도가 아주
빨라
전반적으로 아주 만족 스러웠습니다

10/10

Exceptional

08 Nov 2018

Ksenija

Bravo Hyatt!

The most beautiful hotel I‘ve ever seen, service, comfort, all the best!

10/10