Ghana
, Accra 
Kathleen
Absolutely Appalling – Checked Out Without Staying - Hotel still refuses to refund reservation payment.
I checked in after 10pm, only to be told by the receptionist that they weren’t even aware of my reservation. After a long wait in a tiny, seatless reception, we were led to a stuffy, dirty room that clearly hadn’t been cleaned — bed linens looked used, the AC was off, and there was a lingering smell of dirt.
Asked to change rooms, only to be shown another clearly-used space — bedsheets just straightened, and a leaking AC dripping behind the bed. Totally unacceptable.
Yes, the exterior looked okay with a neat lawn, but the rooms were filthy, unprepared, and unfit for paying guests.
Worst of all, I had prepaid online and couldn’t get a refund, even though I left without spending the night.
Avoid this hotel — they are not ready for guests, and certainly not worth your money.
I checked in after 10pm, only to be told by the receptionist that they weren’t even aware of my reservation. After a long wait in a tiny, seatless reception, we were led to a stuffy, dirty room that clearly hadn’t been cleaned — bed linens looked used, the AC was off, and there was a lingering smell of dirt.
Asked to change rooms, only to be shown another clearly-used space — bedsheets just straightened, and a leaking AC dripping behind the bed. Totally unacceptable.
Yes, the exterior looked okay with a neat lawn, but the rooms were filthy, unprepared, and unfit for paying guests.
Worst of all, I had prepaid online and couldn’t get a refund, even though I left without spending the night.
Avoid this hotel — they are not ready for guests, and certainly not worth your money.
