Hotel Yo

2/10

Poor

05 Jun 2026

Jermaine

Charged non upfront fees

Self

4/10

Poor

04 Jun 2026

Jill

This is a bare bones kind of place. The front desk is way understaffed (they have self check-in kiosks but good luck if you have a question). I needed a bottle opener and went to call the front desk only to find it wasn’t connected. I messaged the hotel and they did eventually message me back but they told me there was one in the room and there wasn’t. There was a permanent sign telling you what channel to turn to to order food but that wasn’t operational either.

Also, they need to give you instructions for your room. There’s nothing but mood lighting from what I could tell; no bright light for packing, etc. There were also directional signs for ice and water on my floor, and I followed the signs all the way around just to find a notice saying ice and water wasn’t available on my floor; it was on the floor above. Any kind of minimal up to date info in the room would help a lot.

All that being said the room was clean and serviceable given the price and location.

Self

2/10

Poor

04 Jun 2026

Ryan

Had a horrible experience here with my fiancé and I, would NOT recommend staying at the YOTEL in Time Square as I stayed for memorial weekend, As me and my other half were unpacking she noticed something that was wedge in the corner in the back of the bed and screamed she had found a DIRTY USED CONDOM it was totally disgusting, But we was in a rush to get changed and to go meet with friends for a celebration that we just left so we wouldn't be more late so i grabbed tissues and threw it away in the trash the next day in the lobby it was extremely packed and told the gentleman at the table and he just looked at me and turned his head away and i just laughed and walked away it was a joke, I then reached out by phone and totally ignored me for two weeks pretty much even to this day so if you want to over pay for a disgusting room that doesn't get cleaned properly go to the YOTEL... I gave them the opportunity to do right by me but i was miss treated by there managers and staff

Partner

10/10

Exceptional

02 Jun 2026

Caio

Very nice location, super friendly staff, the lobby and 4th floor bathrooms could use a little love, but all the rest was outstanding.

Friends_and_family Family

10/10

Exceptional

02 Jun 2026

Kainat

Good

8/10

Excellent

31 May 2026

Natasha

Clean room. Great staff.

Partner

8/10

Excellent

31 May 2026

Linda

When I booked there was a option for an up charge for breakfast and I selected it this was May 5th when I booked for the hotel stay to already have it booked for My trip on the 27th and when I got there ready for breakfast in the am the next day there was a sign you had to wait to be seated for it but you had to pay. When I asked the front desk about it she said they no longer have the breakfast buffet that it had changed about 2 weeks ago. I was never notified of that and I wish I was so i would’ve brought extra money for breakfast elsewhere. Other than that the hotel was great. Checking in was super easy. The hotel was clean and the staff was very attentive when I needed them.

8/10

Excellent

31 May 2026

Jacqlene

Breakfast was great.

Friends

8/10

Excellent

31 May 2026

kevin

Hotel was nice a lot of stuff didn’t work. Asked for silverware and had to pay $3.50 for 1 plastic set when they had a restaurant with silverware I could have used

Partner

10/10

Exceptional

29 May 2026

Angela

Had a great time! Hotel was comfortable, clean and has a great location

Self

8/10

Excellent

29 May 2026

Dennis

nice people

Partner

2/10

Poor

28 May 2026

Zaheer

Close the hotel

Family_with_children

6/10

Pleasant

27 May 2026

Salvador

Property was in a desent location about 10 min walk to times square & the port authority bus terminal, service was good rooms were very small but it was expected, the view from the room was okay. There's really nothing special about the rooms but price was reasonable, however I don't think i would be staying there next time since there wasn't anything that drew my attention to make me want to stay there again.

Partner

2/10

Poor

26 May 2026

ardasher

i just can say one thing- no good

Self

10/10

Exceptional

26 May 2026

Mya

Everything went better than I expected it to

Partner

6/10

Pleasant

25 May 2026

Brayden

just kinda ran down not much worked but it was cool for the price

Friends

4/10

Poor

25 May 2026

Arturo

Staff was rude when trying to check-in, the lobby smelled like vomit for an entire day, and we didn’t get the room serviced in our entire stay. We had to reuse our two towels from the very first day for 3 days, one of the room’s lights didn’t work, and the A/C display was broken, meaning that we couldn’t adjust the temperature in the room. Also, the water pressure from the shower was very low, so we couldn’t even enjoy a bath. The looks, location, and cost of the hotel would make you believe it is a nice place to stay, but it falls very short in pretty much every metric. Would not recommend.
On a second note, we were fully aware that the rooms are very small, so there is nothing to complain about there, but beware if you travel with large luggage/party. There is barely any space to place luggage or hang clothes, so keep in mind to travel light if staying at YOTEL.

Partner

10/10

Exceptional

25 May 2026

Enrico

All good , need to fix some light fixture in the bedroom , but all good as the last 4 times we stop here, good location.

Business

8/10

Excellent

25 May 2026

Craig

Easy check in and check out on computers. Got there early and you can leave your bags either for free if there is space in their automatic bag machine or pay $3 a bag for help. Hotel is pretty central and has a target and CVS right across the street if you forget anything. Rooms are pretty small so suits individual or young couple. Elevators seemed to be an issue around check in time as you go up one to the 4th floor then others to higher floors and a few didnt seem to work. Room had one or two minor issues that should have been fixed like a lot of dust on one of the vents in shower and an outlet cover hanging off. Apart from that room was as advertised.

Self

2/10

Poor

24 May 2026

Momeka

This was a terrible experience, ending up canceling my booking because the initial room was dirty as well as the second I was offered.

10/10

Exceptional

24 May 2026

Brandon

The room was pretty nice , everything was clean , but yotel has to fix those kiosks machines to check in for the people , I come to yotel frequently and it’s been to long that those machines aren’t up to date , I would to check in without having to go up to the front desk because what if the line is long as hell

Self

4/10

Poor

23 May 2026

ardasher

Nothing is normal in this hotel,that's true

Friends

8/10

Excellent

23 May 2026

Stephen

Upon arrival the safe wasn’t working and I had to change rooms. Most of the elevators have been not working so a bit of a pain

Self

4/10

Poor

23 May 2026

Nakiyah

The room was quite small, which would have been manageable on its own. However, the bathroom layout was very uncomfortablem as it was essentially open to the room with only a sliding door that had noticeable gaps, so any odors spread throughout the entire space. There was also no proper ventilation.

On top of that, the AC broke down twice during our stay, making the room extremely hot and stuffy during peak New York summer heat. Overall, the experience was disappointing and far below expectations.

Family

10/10

Exceptional

22 May 2026

Khine

Very good location & view.

Self

2/10

Poor

21 May 2026

Norberto Jr

Room was visibly dirty. I booked a Terrace room with jacuzzi and instead of letting us know that it was the “ off season “ for them in a 90 degree weather we had to find out ourselves. Very disappointing atmosphere.

2/10

Poor

21 May 2026

Rogaciano

Parking was a nightmare as the attendant yelled and told us to leave even though we were guests and drove around for another parking option. Check-in was after 3pm. There was drug paraphernalia and dirt on the sheets. Will not be staying there again.

Friends_and_family Family

10/10

Exceptional

21 May 2026

Mirza Umair Bin

Excellent location, clean & tidy rooms and very good breakfast

Self

8/10

Excellent

20 May 2026

Kemp

Decent for an overnight stay.

Self

6/10

Pleasant

20 May 2026

Akash

Ac in room 1004 isn’t working as of May 16 th

Friends

6/10

Pleasant

19 May 2026

Chantel

Although the bed and room are relatively freshly made & clean, there were dirty towels in our closet space, and also left over hair in the shower.

8/10

Excellent

19 May 2026

Marc

Popular hotel with a nice terrace. We stayed here 'cause of its convenient location to an affair which we were attending. We didn't love their lack of available mini room refrigerators .

Friends_and_family Friends

8/10

Excellent

18 May 2026

Luz

No me gustó que cobran por guardar las maletas

Family

6/10

Pleasant

18 May 2026

Hermelamichal

Staff that helped us with our bags were so helpful and wonderful personality

Partner

2/10

Poor

18 May 2026

Claudia

The staff is unbelievably rude. If you want to leave your bags for before check in and when you check out they charge per each bag. If you forget something in the bag and need it again it’s another fee for the bag. The staff made the experience terrible so unfriendly very unhelpful. The hotel is a scam will try to make money in any way they can. Will never come back to this hotel so not worth it.

Self

8/10

Excellent

17 May 2026

John

Very modern. Great views for the rooms facing the Hudson. Not the best noise insulation.

Self

10/10

Exceptional

17 May 2026

Andrew

Nice room but small with very little room for luggage. No extractor fans in washroom. Nice view. We were moved to a room with hardly any lighting (just the tv backlight) after an issue with the light in the original room.

Partner

6/10

Pleasant

17 May 2026

Mansi

The room itself was clean and spacious, which I appreciated. However, overall I would not stay here again. The experience felt more like a hostel than a hotel. The elevators were noticeably dirty, there was excessive noise throughout the stay, and the receptionist was quite rude.

That said, the staff at the front entrance were very helpful and kind, which was one positive part of the experience. Overall, it was a bittersweet stay, but unfortunately not one I would recommend.

Partner

10/10

Exceptional

17 May 2026

Michael

Perfect location in midtown. Easy walk to Times Square and the theater district. Room is great for solo traveling. Comfy bed, ample storage and my favorite, a towel warmer.

Self

10/10

Exceptional

17 May 2026

Chanie

Our stay was amazing. Perfect for what we needed

Friends_and_family Friends

8/10

Excellent

17 May 2026

Christian

Good

Partner

10/10

Exceptional

17 May 2026

Yuleidy

Ok

6/10

Pleasant

16 May 2026

satwant

Room was extremely small , some areas of the bed side cover showed some wear.
Mattress was extremely soft, pillows bulky ,had a hard time sleeping.
Complained to the front desk manager about the mattress and pillows, no other options were available.

Partner

4/10

Poor

16 May 2026

Mark

Room wasnt ready on time. Staff then had to remove a mini fridge from the room after we had already checked in.

Friends

8/10

Excellent

14 May 2026

mark

The location of the hotel was excellent.

Self

6/10

Pleasant

12 May 2026

Julio

The hotel is ok but the rooms spaces are very tight and not refrigerator on rooms

10/10

Exceptional

12 May 2026

Kristen

Very clean, lighting was excellent. Wonderful stay. Highly recommended! JJ was phenomenal helping with everything. Will stay here again.

4/10

Poor

12 May 2026

Ryan

Room was horrible, items didn't work, the noisy AC unit was broken and 2 ft from my head. No water pressure... can go on in on.

only thing that was good is that is was close to the javits.

Self

4/10

Poor

11 May 2026

Dionne

I was extremely disappointed with my stay at this hotel. Charging a resort fee without offering actual resort-style amenities felt misleading and unjustified. The room itself had multiple issues — the sink was clogged, there were no accessible outlets near the bed, and despite being assigned a non-smoking room, the entire room smelled strongly of cigarettes.

To make matters worse, customer service was nearly nonexistent. Any communication or requests had to be handled online, and the front desk staff repeatedly stated they could not amend, adjust, or extend reservations directly. It created an incredibly frustrating guest experience with no real support available on-site.

Overall, this was one of the worst hotel stays I’ve had in New York. I would not stay here again and would not recommend it to others.

Family

8/10

Excellent

10 May 2026

Jennifer

Clean room - smelled like smoke throughout the halls all the time could never get the front desk to answer to get more towels/other things- but housekeeping was in the hall and gave us what we needed. Ice machine didn’t work. ( no sign)

I came here the first time after they had just opened. It’s still nice but I wish the robot arm was working. I was lakes about it for years to my husband but it was out of order for this trip

Partner

2/10

Poor

09 May 2026

Jose C

I left my charger in the gym by accident and came back down with in 10minutes it was gone went downstairs and there was such a line for people to check in. THEY NEED MORE STAFF. But someone stealing a charger is completely unacceptable never staying there again security sucks!

Friends

10/10

Exceptional

09 May 2026

Lisa

Very affordable and the staffs are very nice the rooms were clean and everything was good.

Partner

6/10

Pleasant

09 May 2026

Kyle

First time staying at this hotel. It was fine for a few days. But I wouldn’t stay here again. The room was small, and needs to be renovated. Doesn’t match the aesthetic of the property.

10/10

Exceptional

09 May 2026

Graziella

The rooms are always clean and staff are friendly

Partner

4/10

Poor

08 May 2026

iysis

Front desk extremely rude. Asian guy with glasses. Room is in bad condition the outside just looks nice but the breakfast & amenities was a plus. I didnt go .

Self

6/10

Pleasant

08 May 2026

Michelle

Let's just say that this hotel has seen better days. We had a/c and other issues when we checked in and had to change rooms after the first night. Everything is just really worn. It was an amazing hotel 15 years ago, but now it's just kind of average and needs constant maintenance. I have no idea what the \"resort fee\" was for as there was no added value to the place. You even have to pay to store your bags upon checkout. I will say our room was spacious, the beds were comfortable and we had a great view. But the bathroom is very worn and has absolutely zero counter space. Some shelves would make a huge difference. I doubt we will return. I wanted to love it!

Family_with_children

4/10

Poor

08 May 2026

Elizabeth

Don't let the photos fool you! This hotel is dirty and run down. There was pink mold in the sink, the shampoo bottles in the shower were dirty, the bed that's supposed to go up and down did not move properly and squeaked when it moved. The door guys will scam you for money when you went to leave your luggage before you check in. There is a free space they don't tell you about and then charge you $3 a bag. The bar was suppose to be open at 5pm, we went in at 5:30 and they told us it wasn't ready.

Partner

8/10

Excellent

07 May 2026

Genesis

Pretty impresive hotel

10/10

Exceptional

07 May 2026

Sydney

Always well maintained and clean. Very secure.

Family

4/10

Poor

06 May 2026

James

Spared every expense.
What appears to be a very efficient use of space in a great location turns out to be a dirty and exceptionally loud overnight stay.

Housekeeping left previous user's washcloth in the shower which inspires confidence that the sheets were actually changed.

Worse, every time someone left their hotel room you hear a reverberating CRASH in your room. Wouldn't be bad if this was a hotel targeting business travel, but with half the people i met at 10pm holding handles of liquor on a Sunday night this annoyance continued well into the night.

Will not be returning to this chain.

Business

2/10

Poor

05 May 2026

Mohammed

Bad

6/10

Pleasant

03 May 2026

Joseph

Long wait times for 2 separate elevators to reach units. Price is high for what you get.

Partner

4/10

Poor

02 May 2026

Luis

The room was clean but the elevator is always pack gotta wait like 10-15 minutes to go down or go up

Partner

10/10

Exceptional

02 May 2026

Adrian

Hotel looks better in person

Self

8/10

Excellent

02 May 2026

Jennifer

The location was great and staff were helpful (minimal staffing, though). The phone system bot is infuriating, so it's nearly impossible to reach a human. It feels like you're a bit on your own there, so if you're a high need person, I'd choose somewhere else. The cost was lower, which was nice, though. The room felt a bit like a run down cruise ship room, but it was clean. Big city noise was to be expected. I could hear people in other rooms and someone around me would not stop pushing their snooze button, so that was a little annoying.

Self

2/10

Poor

02 May 2026

Alessandra

We checked in on Friday at 3pm for our Family Connected two night stay which, per the hotel website, are \"connected with your own private corridor.\"
We went to the rooms only to find housekeeping working on one of the rooms. She told us per her system that room was already occupied by another customer staying over from the night before.
Confused, as we were holding keys that clearly had that room written on it, we retreated to the other room to try and call the front desk only to find the phone was out of order. Not wanting to leave our children or luggage unattended we then asked to use the phone in the room being cleaned. We were informed the rooms were indeed ours. The housekeeper talking to her supervisor continued to maintain that the room was already occupied in the system although there was no evidence of another guest's belongings.
After much confusion, the housekeeper agreed to change over the room for a new occupant but said she would need time to do so. So, even though it was after official check-in time, we stored all our belongings in the other room and left her to do whatever needed to be done.
We returned later that evening to find the room made up but a garbage bag left in our \"own private corridor.\" It was a black bag that had been tied shut but then seemingly ripped open showing its contents -womens' clothes complete with a weather appropriate jacket and a bag full of toiletries. This did indeed make it seem

10/10

Exceptional

02 May 2026

Shadon

Na

8/10

Excellent

01 May 2026

Debi

This is a great hotel close to a lot of things, the rooms are micro sized, however. But there are a lot of public areas where you can stretch out and relax.

Partner

2/10

Poor

01 May 2026

Saad

Not as clean as it should be . Elevator smelled hor

6/10

Pleasant

28 Apr 2026

Shane

N/A

8/10

Excellent

28 Apr 2026

Lashana

It was an okay stay

Partner

10/10

Exceptional

27 Apr 2026

Lamoy

It was good great place to stay the view was good

Partner

10/10

Exceptional

27 Apr 2026

Graziella

The room was very clean and comfortable. No noise

Partner

10/10

Exceptional

27 Apr 2026

Breanna

Great location. Will be back again.

Partner

2/10

Poor

26 Apr 2026

Kareena

This place was very dirty like old and tattered kind of old. I took pictures I just never sent it in. Even though the parking was super convenient and the staff where okay I would stay else where the next time because cleanliness and updated non tattered facilities is more important. It was just so dingy and grossed me out.

Self

10/10

Exceptional

26 Apr 2026

Angela

Respectful staff and clean environment

Partner

6/10

Pleasant

24 Apr 2026

Maria

Really small room

Family

10/10

Exceptional

24 Apr 2026

Timothy

Did not have it

Business

10/10

Exceptional

23 Apr 2026

Andrew

I was traveling by myself and light, room was tiny but fit my schedule, location, etc. Would not fit 2 travelers with stuff. Bed very comfy, had windows not facing street so it was very quiet

Self

2/10

Poor

22 Apr 2026

Shania

Worst hotel ever!!! The rooms were run down/small and the furniture was chipped and riddled with cigarette burns. The couches had foreign stains on them. The bathroom had a heavy smoke scent coming from the vent. Shower handle was loose and hard to maneuver. Reception was very rude and unfriendly after voicing such complaints. The Wifi was very slow and buggy but it came with a mandatory $50 charge. If you don’t care about appearance and service this place is perfect for you.

Partner

6/10

Pleasant

21 Apr 2026

Shelby

Rooms did not have privacy curtains in bathroom as advertised in photos. Check in was simple. Strong lobby perfume smell every time we entered, I dreaded going back to the hotel due to how strong it was. Poor conditions of bathroom on 4th floor throughout various parts of day. Constant smell of weed or cigarette smoke through the ventilation system. It was strong enough to wake us up during the night. While affordable and a convenient location for our needs, I don't know that I'd choose to stay here again.

Friends

10/10

Exceptional

19 Apr 2026

Emily

Small rooms. More like efficiency style but comfortable. Easy check in. It’s more of a do it yourself with kiosks but I do believe the had a desk if you had issues. We had an easy and pleasant stay.

Friends_and_family Friends

8/10

Excellent

18 Apr 2026

Angus

Nothing unique. Caters to the middle and low.

10/10

Exceptional

18 Apr 2026

Silvia

Everything was excellent ! Great selection of pilsners

10/10

Exceptional

17 Apr 2026

Nicholas

The staff were great and check in was easy this is a great spot for staying centrally in Manhattan with spectacular views

6/10

Pleasant

17 Apr 2026

Angel

The front desk was so rude. He needs to take more customer service training.

2/10

Poor

17 Apr 2026

Ebonie

I was given the wrong room initially, so I went to the front desk to address the issue. They informed me that it would be an extra $100 per night for the correct room. I agreed and asked to see the new room. After viewing it, I went to get my belongings from the previous room and returned to the front desk. I paid for the new room, only to be told that the room I had just seen was no longer available.

Partner

10/10

Exceptional

17 Apr 2026

NAVI

Love the view in the 19th floor

Partner

10/10

Exceptional

16 Apr 2026

Jerome

Perfect for a stay in NY. Walking distance to EVERYTHING you're probably going to NY for.

Clean room. Friendly and helpful staff. That bed is DAMN COMFORTABLE.

Shower fits 2 for extra activities if you know what I mean.

I'd definitely stay again.

Partner

10/10

Exceptional

15 Apr 2026

John

The hotel was aged but not bad. Fair price for the space we had in the room. Walking distance to many things including the subway station. The idea the hotel is going for is fun and relaxing, they did a good job of that. One thing I’d like to say is the staff was incredible. We got in at 5:45 am, requested an early check in and the man behind the desk checked for cancellations from the night before and had us in a room by 7:20 am. Every body we had communication within the Yotel community was pleasant & made our stay nice. Yotel hotel is good place to stay in New York City.

Partner

2/10

Poor

14 Apr 2026

romuald

Hidden fees

4/10

Poor

13 Apr 2026

Alicia

Room smelt like gas, staff came sprayed a chemical made it worse. Curtain had

6/10

Pleasant

12 Apr 2026

Kelina

There is no fridge, no microwave. The rooms were small as described but the room could use maintenance and cleaning. The thermostat did not work at all. I would lower it cause it felt humid and the temp would never drop I had to open the window. The towel heat warmer did not work. The safe never opened either. The good thing is it was located in a convenient location close to time square and lots of food and store options.

Partner

10/10

Exceptional

12 Apr 2026

Leila

I like that it’s close to the main city area but the amenities are limited and there’s no free breakfast for my 130 usd/ day stay . The view is not that attracting just surrounded by common building structures around .

Family_with_children

6/10

Pleasant

11 Apr 2026

Elisabeth

Nothing to write about

Family

10/10

Exceptional

11 Apr 2026

Vanice

We loved the Yotel, always our hotel room of choice

Family_with_children

8/10

Excellent

10 Apr 2026

Steven

Room smelled of smoke

Self

6/10

Pleasant

10 Apr 2026

Amber

The room is nice, the location is convenient and the staff were friendly…. But this hotel has zero amenities. No room service, couldn’t even have a simple coffee maker in the room. I had to get coffee from the restaurant down stairs for a charge. When I initially asked if there was room service, they said no because it’s a “modern concept hotel”??? In what world does modern mean lacking in services?

Also, this place charges you an extra $200CAD fee once you arrive….. thats an entire extra nights stay. No where does it say when I booked this hotel that I’d have to pay this.

It was a fine stay but I wouldn’t go here again for the fee alone.

8/10

Excellent

10 Apr 2026

Daniel

Room was lovely, main complaint is having to take one elevator to the 4th floor then a second one to my floor. Major inconvenience.

Self

6/10

Pleasant

09 Apr 2026

Kadisha

Room too small had too many problems

Partner