Name: Americas Best Value Inn Eloy Casa Grande
Address: 3945 West Houser Road, Arizona, 85231, US

2/10

Poor

06 Mar 2025

Nuria

I was charged twice for this room, save your invoices if you stay here.

Leisure Partner

10/10

Exceptional

04 Oct 2021

Cynthia

It was accommodating for 5 people. 2 adults, 3 kids.

Leisure Family_with_children

6/10

Pleasant

21 Jun 2021

Fermina Patricia

Peaceful 😴💤

Pleasant 😃😄😁

Business

10/10

Exceptional

12 Jun 2021

Verified traveler

The nicest staff ever! Had a problem with the wifi.

Leisure Family

4/10

Poor

01 Apr 2021

Verified traveler

Sad nights stay

The man at the check in desk was rude and made myself and the next guest very unwelcome as we tried to check in. They were over booked and he made it our problem not something he would do his best to fix. When we were given a room after 45 minutes it didn’t have pillows or blankets on the two beds. (Thankfully we each brought a pillow from home ). The tv didn’t have a remote, one towel set for two people and no trash can to throw anything out like a tissue away. The older assistant at the desk did try to find items for us and did locate two pillows for our nights sleep. This could be a nice hotel but they we’re overwhelmed with the booking from on line which made them very unprepared.

Friends_and_family Family

2/10

Poor

29 Mar 2021

Verified traveler

Motel rooms were not clean and beds were hard. Staff wasn’t good in solving an over payment issue. I’d only stay there if no other Motel was available. The motel refused to honor an overpayment.

Friends_and_family Family_with_children

2/10

Poor

21 Mar 2021

Verified traveler

Dirty rooms, they tried to rent my room out twice, some one walked in at 1:30 am, booked thru expedia then hotel charged me again. Do not think i should pay

Leisure Family

2/10

Poor

07 Feb 2021

Verified traveler

They charged me a extra $20 for a room after I paid for the room cause I'm in a wheelchair and I payed on line and explained he was in a wheelchair and can't walk.

6/10

Pleasant

30 Dec 2020

Rudranil

Budget friendly. But not justify the amount that we paid.

Leisure Partner

2/10

Poor

01 Dec 2020

Lynch

Placed in an extremely sketchy spot, hardly anything near by but room was paid for a they say dont judge a book by its cover... Checking in the man came to the night window with his pants undone, so odd and terrible first impression. Check-in was fast and easy. Room was not what I picked and paid for, was also very out dated. Did have a nice vanity hall space thing right before the bathroom that was pretty nice. Beds were so hard, tiles were coming up and if you didnt wear shoes you would eventually cut yourself from walking barefoot. And no doubt floors were filthy! The balcony didn't have any way to access which was disapointiy. No pool and the wifi was decent at most. They do not have breakfast like they advertised to have. They do have a washer and dryer available for guests that is not very clean but at least they have that option. I have way more to add on my experience with this hotel and will share it after its finished going threw the legal system. Until then I do not recommend this place for anyone, like they say you get what you pay for. Should you decide to book this place, beware of the male owner and dont leave anything of high value in your room. Good luck!

Leisure Family_with_children

10/10

Exceptional

25 Sep 2020

Corissa

I couldn’t beat this deal. The hotel seemed newly renovated, clean and pretty plants outside.

Leisure Family_with_children

6/10

Pleasant

19 Apr 2020

Ray

There was a bug in the room. There was no plug in the bathroom to take a bath plus black hair in the sink and tub. The bed only had sheets and a thin blanket and the cable was just awful

Business

8/10

Excellent

21 Mar 2020

Verified traveler

Location, it did get a bit noisy with kids but did quiet down after 10pm

Business Self

6/10

Pleasant

14 Mar 2020

Verified traveler

The floor was peeling there was no access to the patio the room was hot and muggy when I first got there the bed was hard as a rock like the most uncomfortable bed ever and was old and there was trash under the sink. I could barely sleep because of people running up and down the stairs all night

Friends_and_family Family

4/10

Poor

01 Mar 2020

Jamie

Disappointed

Driving up to the inn, my thoughts were \"this is not what the pictures looked like\" at least the bates motel looked more inviting. We stayed in the family room, and the room seemed to be clean. We did an inspection for pests and a wipe down of all surfaces and didn't find anything out of sorts of those two. Safety and security had noticeable issues. We were instructed to park in the back by the room, there was no permanent lighting that was on. The lighting was motion sensor only, which made me do random car checks. The door had 3 locks because the actual door latch did not work. The bathroom looked like it had been kicked in at one point and was painted over, the toilet didn't flush well and clogged. The ladder on the bunk bed isn't secured to the bed frame and poses a fall risk to anyone climbing down. Overall, this \"family\" room was not as safe as it should have been for a family. There was also no \"continental\" breakfast in the office as described in the booking.

Friends_and_family Family

8/10

Excellent

27 Feb 2020

Louis

Whisper

Surprise being close to the highway the traffic noise was nonexistent

Business

6/10

Pleasant

23 Feb 2020

Verified traveler

breakfast could have had juice and more selection of fruit. The room was nicely redone except didnt have a table and chairs or a desk which is kind of impossible to use your computer on your lap. There were two chairs for night stands and there was a nice shower but when renovating did not put the right spout on with the diverter to use the shower, weird.

Partner

2/10

Poor

23 Feb 2020

Leticia

Never again!!!

The customer service was horrible. The front desk intially denied me the room because according to the Staff my 11 and 13 year old were not children, they were counted as children if 9 or below. I explained I entered thier ages. Then he accused me of having another adult after I already informed him it l was being dropped off. After a 30 min call to hotels.com in attempt to relocate to another hotel the front desk agreed rent us the room. 45 min during check in the staff told me to go back at 3:00pm for check in. It was 2:15p, I explained the information online states check in at 2:00p he argued it doesn't. I explained once again it does he then says \"show me! Show me\" rushing me as the page loaded I asked him to be patient while the app loaded. I showed him the information. He handed me a key to a room. Upon entry the room was neat but strong odor of urine and smoke was overwhelming. Never again!!!

Friends_and_family Family

2/10

Poor

20 Feb 2020

Devin

Shameful hotel

Reserved a smoking room. Got into the room to find that the shower did not work at all. Immediately went back to the front desk and was told they had no other smoking rooms available. Would not give me a refund even though I was back to the front desk within 10 minutes of checking in. Told me I needed to call hotels.com for the refund. When I called hotels.com I was told the hotel needs to refund me. Long story short I never got a refund. I never stayed in this terrible dirty hotel. The terrible dirty hotel owner stole my money. Avoid at all costs.

Self

2/10

Poor

18 Feb 2020

Mary

Worst ever. Tub was covered in grime. No cups but a coffee maker. Paid for with Hotels.com but owner charges us again and now won’t cooperate for a refund. Wanted 2 rooms but paid for four.
Wifi did not work. TV reception terrible.
Just because people don’t want to spend money does not mean we should sleep in filth. Horrible management.

Friends_and_family Family

4/10

Poor

12 Feb 2020

Linda

Old, dirty, run down

Friends_and_family Family

2/10

Poor

10 Feb 2020

Verified traveler

Extra fees for a registered service animal, Deposit charged for room... We list out on all of our money for the stay even though we didn't stay there. Horrible place..

Friends_and_family Partner

2/10

Poor

07 Feb 2020

Verified traveler

Half the outlet did not work. The shower leaked making a drip drip noise. Most of the lights did not work and the bed was hard as asphalt

Business Friends

2/10

Poor

23 Dec 2019

Teresa

This hotel is the worst hotel in the world, does not include breakfast, I booked 3 nights and the next day I arrived when I returned to the room I had nothing of my belongings, the cleaning staff took everything including a pizza and some brownies, I went down to the lobby and the person in charge took me to the bed room and there was my suitcase with my things and asked about the food and they didn't know how to answer me. Very bad experience with this hotel never book

Friends_and_family Family

4/10

Poor

01 Dec 2019

Duck

The bathroom was dirty and needed staff to come clean the toilet before we could use it. The door locks were cut and needed a dead bolt to lock it? The beds were hard, the sheets were scratchy and we found dead bugs in them.

Friends_and_family Family

10/10

Exceptional

07 Nov 2019

Verified traveler

Superb customer service. Everyone is extremely hospitable and welcoming. The location is very quiet and close to the interstate as well as a TA TA Travel Center.

Business Self

2/10

Poor

29 Oct 2019

Andrea

The manager was very rude when taking my ID and giving it back it was thrown to me , room had rat poop in the cabinets some of plug ins didn’t work tv was a bit fuzzy. Will never stay there again

Partner

8/10

Excellent

16 Apr 2019

Verified traveler

WiFi didn’t work and had to ask for towels never given enough for the 4 people that stayed in the room

Leisure Family

2/10

Poor

18 Mar 2019

Isa

By far the worst hotel/motel i have ever been to. Room was dirty, the room was a non smoking room but smelled completely like smoke, the door of the room was left open when we arrived and the next day i was told by a cleanning lady to leave it open to air it out because of the smoke smell, i brought the issue up to front desk and was not offered another room. I was traveling with my pet and saw online that there was a 15 dollar pet fee, but the front desk person refused to charge me the correct amount andinstead charged me $30. He told me i could cancell on expedia but since it was within 24 hours i wouldnt be able to get my money back so i was pretty much stuck there. I recommend people stay away from this location, probably better off sleeping in your car.

Friends_and_family Family_with_children

2/10

Poor

17 Mar 2019

Verified traveler

Very poorly maintained would never stay there again

Friends_and_family Friends

2/10

Poor

15 Mar 2019

Verified traveler

I went to check in. The guy had trouble finding my reservation then he assigned a room to me asked me for my ID. Told me that I had a reservation through Orbbitz but Orbitz declined my credit card. He told me I would have to pay him again and I could take the issue up with Orbitz. Orbitz told me my C/C was good and Orbitz did there part. Anyway I got taken for $77.11 not happy with anyone

Friends_and_family Family

4/10

Poor

11 Mar 2019

Verified traveler

I was charged, twice and was water coming from the bathroom ceiling and dint change me of room ..bad experience

Business Family

8/10

Excellent

10 Mar 2019

William

Staff and housekeeper were very kind and helpful. Location is good. Fast food and convenience stores nearby. WiFi is very good. Overall I would recommend this motel.

Family

8/10

Excellent

10 Mar 2019

Verified traveler

The property is old and in need of updates, but overall, the staff was very helpful and courteous.

Leisure Partner

4/10

Poor

25 Feb 2019

Richard

Substandard!

reasonably clean, Windows need washing, uncomfortable bed, poor bedding, drapes block the heat, minimal breakfast, Hot shower okay.

Friends

2/10

Poor

25 Feb 2019

Luis

The place was horrible, the room smelled, broken furniture.

Friends_and_family Friends

6/10

Pleasant

19 Feb 2019

Verified traveler

Rooms weren’t as clean as they should have been for a motel.

Friends_and_family Family

4/10

Poor

18 Feb 2019

Verified traveler

Bed was terrible. Not much for breakfast and only one table. Felt unsafe

Leisure

6/10

Pleasant

17 Feb 2019

John

Staff was really nice. Room smelled really bad and when we turned on the heater, it was worse. The free continental breakfast in the morning was dismal.

Leisure Friends

6/10

Pleasant

17 Feb 2019

Mr

Very basic, bed' was hard as rock. It was ok Clean enough.old hotel. Staff was pleasant.

Leisure

4/10

Poor

08 Feb 2019

Verified traveler

Very little for continental breakfast
no clock
lights missing in common walk way very dangerous
too many issues to name them all

6/10

Pleasant

05 Feb 2019

Paul

Just bed.GREAT anything else LEAVE!

If you are looking for a bed for the night ONLY then this is the place for you. The website states check in is at 2pm the front desk says 4pm. None of the electric locks work so they have real keys for the dead bolt on the door. No screens on the windows and they use the thinnest glass they could find. The TVs are flat screen but the picture reception is awful its satellite with nothing in the way at all the nearest mountain or tree is 2-4 miles away. They have a sign-in sheet at the desk where you write down your car info and they put your room number there for all to see.

Family

6/10

Pleasant

28 Jan 2019

Manuel

So so

It was adequate for that what I needed for, I just needed a place to stay for the night. But I asked for a bottom floor on a certain section of the complex, and the I guess the owner or manager said that it was all full this was not true I could tell that it was not all full. room was okay tile floor throughout no carpet and a little run-down but I just need a place to stay for the night so that was okay

4/10

Poor

27 Jan 2019

Michael

Could be better

This was not a great experience. The gentleman behind the desk was very pleasant but our room was disappointing. We were given an upstairs room facing the freeway and the noise was tremendous. Additionally, the walls are thin so we heard the neighbor's TV all night long too. The room was old and in need of new flooring. The laminate flooring was older, dirty and does nothing to help absorb the ambient freeway noise. It does appear that the owners try to make their guests a little more comfortable with fresh clean towels and bedding along with better than discount soap, shampoo and lotion but the location along the freeway and overall worn appearance overwhelms those nice things. The breakfast in the morning is just toast, cereal and bananas. For an extra $20 per night, you could stay at the nicer hotel across the street that doesn't sit right along the freeway and have a hot breakfast. And that's what we'll do on our next trip.

Partner

4/10

Poor

07 Jan 2019

Lore

The person in the front was rude ...
The hotel look sketchy
The water took forever to get warm .
There was only 1 thin blanket ..

10/10

Exceptional

26 Nov 2018

Linda

The room was clean and spacious. It was nice to have a small refrigerator and a microwave.

10/10

Exceptional

18 Nov 2018

Verified traveler

Best prices; sound, comfortable sleep; absolutely immaculate (not exaggerating).

2/10

Poor

08 Nov 2018

Verified traveler

Had noisy people working in area in next room. , on second day there was no hot water, and no plug for bath tub. Motel is in bad need of upgrading

6/10

Pleasant

24 Oct 2018

maria

It wasn't what I expected. It wasn't a cheap stay. I could of gone to another hotel for that price with comfortable beds and cleaner room.

Family

2/10

Poor

15 Oct 2018

Stelios

I checked in and recieved room card...walked to room 302....there was a ladder infront of unit leading to the roof then card wouldnot open door ...hanldle broke off in my hand...it was pouring rain . I got soaked...i walked back to office was given keys to another room ...and the key card didnot work at all !!!! So back to the office again !!!the person made me wait 10 minutes while finally handing me a regular key to a non smoking room that was rundown the 2 beds were both broke down old and uncomfortable i was eatin up by bugs thruout the night ... it was so bad i woke up early and headed back home to ca. So i could shower n get a good nights sleep this was by far the worst hotel experience i ever booked thru expedia