Name: MainStay Suites Extended Stay Hotel Casa Grande
Address: 851 North Henness Road, Casa Grande, 85222, US

8/10

Excellent

14 Jun 2026

Barbara

The staff is always friendly and professional. We always stay here when we're in town.

10/10

Exceptional

22 May 2026

Vikki

Hotel and rooms were clean. We arrived at 8 pm and upon walking into the lobby there was a sign on the desk that stated “I have stepped away from the desk, I have the phone. Wait 5 minutes then call.” I did and this person on the phone was confused as to why I was calling. When I explained, I was here to check in she was standing outside and I passed her on the way in. In my opinion she should have said hello and welcome if she was an employee. She was not in a uniform or name tag to suggests she was an employee. When she did come in from outside after I did wait the 5 minutes she was very nice and did check us in.

Family

8/10

Excellent

18 Apr 2026

Ryan and Meghan

Room had not been cleaned well at all

Partner

10/10

Exceptional

13 Apr 2026

Elizabeth

Parking was a little hard. Not a lot of spaces due to painting of the building. Staff very friendly and really helpful

Friends_and_family Friends

6/10

Pleasant

19 Mar 2026

Timothy

Pull out couch very uncomfortable. The place needs upgrading badly. There are holes in the carpeting on the stairs. The staff was very friendly and helpful. Coffee was good.

Family

8/10

Excellent

15 Mar 2026

Janet

We did not use the pool or kitchen. Would have loved a simple breakfast

Family

6/10

Pleasant

23 Feb 2026

CYNTHIA

No hand soap in the room, no hand weights in the weight room, no restroom facilities in the hotel except in the rooms inconvenient if one is in the coffe room or weight room or pool area, although rooms were very clean

Self

8/10

Excellent

29 Jan 2026

Christine

The staff is great

Friends_and_family Family

4/10

Poor

30 Nov 2025

shawna

There is no \"pay at check in\". They charged my card in the morning. I then paid full fee for 2 nights and then that night they charged me again. I had 3 transactions for the same stay in one day. NO BREAKFAST!!!! Will not stay here again.

6/10

Pleasant

02 Nov 2025

nick

Room was clean but hot water would be nice two day and no hot water that was no fun

10/10

Exceptional

15 Oct 2025

Tommy

I recently stayed at this hotel and initially had some issues with the linens, which was a bit disappointing. However, the way management handled the situation completely changed my impression. Upon checkout, the manager, Wendy, went above and beyond to make things right — she personally offered us $30 cash for breakfast and even allowed us to choose several snacks for our road trip as a thoughtful gesture. Her professionalism, kindness, and commitment to guest satisfaction truly stood out. Mistakes can happen anywhere, but it’s how they’re handled that matters most. Because of Wendy’s excellent service and willingness to ensure we left on a positive note, I’m happy to revise my review and say I would stay here again. Thank you, Wendy, for turning our experience around!

Friends_and_family Family

6/10

Pleasant

06 Oct 2025

Patricia

The staff was very friendly and nice, both checking in and out. The room was clean, but sadly the entire facility is in need of remodeling. From the carpets, floors, furniture, tub, everything is very worn out. Although it was clean, everything looked in poor condition.

Business

8/10

Excellent

02 Oct 2025

Sonjia W

Very clean room. Lots of shopping nearby. Handicap room was great.

Leisure Family

10/10

Exceptional

30 Sep 2025

Kathryn

Great front desk

10/10

Exceptional

17 Aug 2025

Candace

Feels like an home

10/10

Exceptional

28 Jun 2025

Jennifer

😁 👍

10/10

Exceptional

01 May 2025

Linda

This property is very home friendly. The staff is very nice, friendly and professional with a hospitable feel.

Leisure Pet

4/10

Poor

18 Mar 2025

Jedi

Room was horrible, ac worked so so, shower curtain was on backwards and entire hotel smelled like pot.

10/10

Exceptional

12 Mar 2025

Albert

.

6/10

Pleasant

02 Mar 2025

Robert

Shocked absolutely no accommodations for smokers. Signs on building said smokers go to back of building, no accommodations in back of building. There website should state Smokers not welcomed. Also sign on door no weapons allowed, in Arizona we follow Constitution carry rules. Example of corporations who don’t understand market. Finally no elevator to second floor, warn potential customers. Employees were nice.

Business_and_leisure Family

2/10

Poor

24 Dec 2024

Saul

Made reservations to this property based off pictures. Showed up a day late due to unforeseen circumstances. Got checked into a room on the 3rd floor then after checked in was told there was no elevators. I then asked for a room on the 1st floor, accommodations were made. Walked into room and noticed all the dry wall repairs, chunks missing off bathroom entrance. The bed mattress had a type of bow either from how old and worn out it was or from something passing way on it. I decided to end my reservation there. I was not allowed to cancel remaining 3 of 4 nights in my reservation due to me not being present the first night, had to pay full price. I cut my losses and booked a room 30 mins away in maricopa at the Harrass Ak-Chin. Not only did I pay a fair rate but it was easily 100 times better without exaggerating. This hotel shouldn’t even be listed as a 7.2/10 it is more like a 1/10. The people in the parking lot looked like they were setting up drugs deals, I had to have my 2nd amendment on me because it felt uneasy just walking in. Bad stay even though I stayed a total of 20 minutes. I should’ve researched the hotel better though in hindsight.

Business Self

4/10

Poor

21 Oct 2024

Manuel

It was between this hotel and the one across the street. Online descriptions from many sites, to include the hotel website, stated that this hotel had breakfast. There is NO breakfast. I would have paid more to go to the hotel across the street for breakfast. found a few insects crawling around. Sofa was filthy. Rooms smelled musty and the hallways smelled like wet animals. Luckily we only needed lodging for one night. In the plus side, staff was pleasant, friendly and professional.

Business Friends

8/10

Excellent

15 Oct 2024

Brian

Has a kitchenette, a pool and a gym. 3 things I was looking for.

Business Self

6/10

Pleasant

11 Oct 2024

thomas

Very strange layout

We rented this room because it had two king beds,. The room was laid out with both king beds.Footboard to footboard to footboard there was enough room in between the two beds, just the weirdest thing I ever saw.

6/10

Pleasant

30 Sep 2024

Jose

Property is not fully clean

Business_and_leisure Self

8/10

Excellent

26 Aug 2024

Jill

The reasons I did not give 5 star on all is there was no elevator for carrying heavy suitcases and my room's floor was very dirty. I should have let housekeeping know but I was stressed out from putting my dad in hospice care. Was not a vacation stay. I just wore shoes all the time.

8/10

Excellent

20 Aug 2024

Jared

Great hotel for the price. It's very convenient to have a full kitchen in the room. My only complaint is the AC never shuts off so it is always noisy. And there is no elevator.

Leisure Self

4/10

Poor

12 Aug 2024

Tammy

From the staff acting like we didn’t walk in and then like we were bothering her to the bug filled room. Walls, mirrors and floors looked like they had not been cleaned in months. The air was barely working and took about 2 hours to cool down the bedroom. Making it hard to sleep. The floors had soft spots, which was a bit worrying. The only good thing was the bed was comfortable.

Leisure Partner

6/10

Pleasant

16 Jun 2024

Kelly

Room keys did not work well

Business Pet

4/10

Poor

21 Mar 2024

Jada

There were used socks hanging on the door, no

2/10

Poor

17 Mar 2024

Tim

The area outside was fine and I never noticed any traffic noise while in the room. However that being said the room itself felt dirty. There was hair on the shower wall and in the sink in the bathroom. The shower faucet was literally coming off the wall and would pull from the wall when turning on the shower. The floor looked and felt dirty throughout the room. The bed is super hard. I would never stay here again.

Leisure Family

8/10

Excellent

19 Feb 2024

Anita

Smell of weed

Front desk was friendly the only thing is that we could smell where people were smoking weed!! Don’t like the smell of it but other than that bed was very comfy and room was nice and clean .

Friends_and_family Family

4/10

Poor

13 Nov 2023

Rita

Very disappointed for the price.

over priced for nothing extra. Blow dryer didn't work which they did replace. Asked for a clock for the room and they gave us a tiny 2 inch clock.

Partner

4/10

Poor

27 Sep 2023

William

Worst night in eloy Az

Severely outdated motel a two room suite with one air conditioner with a fan in the wall to cool the bedroom. Stains on the bedding.

Business

8/10

Excellent

27 Feb 2023

Sandra

I like how easy was to check in and out.
The kitchen has everything loke that too

Leisure Partner

10/10

Exceptional

13 Feb 2023

Michele

Happy

Nice that each room is a suite. Full fridge/freezer, hot plate and even dished and silverware in cupboards!

Friends_and_family Family

4/10

Poor

23 Jan 2023

naomi

Walked in to no one there to check us in. She was putting on makeup in the bathroom. Very unprofessional. The lobby was crowded. The room key card failed to work. The room smelled awful. She challenged me about my service dog. I left there, went across the street to Best Western, booked a room. Went back to your hotel and checked out. No, I did not ask for a refund. Just got the hell out of there.

Leisure Family

10/10

Exceptional

09 Dec 2022

John

Affordable and convenient to Casa Grande ruins for sightseeing.

Business_and_leisure Partner

2/10

Poor

01 Apr 2022

Allen

When we entered the room i found roaches on the kitchen counter.
we left and went to another hotel.
we were refunded our money.

Leisure Partner

8/10

Excellent

29 Mar 2022

Nancy

Hot tub wasn’t working. The grab and go breakfast was packaged blueberry muffins (everyday) coffee and juice. The rollaway bed was comfortable.

Leisure Family

6/10

Pleasant

15 Feb 2022

Carrie

Would not recommend

Would not recommend. There were bugs in the room , loud and not clean

Partner

4/10

Poor

14 Feb 2022

JACKIE

When I checked in the base rate was different than what I reserved. The breakfast consisted of coffee and juice.

Business_and_leisure Self

2/10

Poor

10 Feb 2022

Ernie

It smelled of mold. Young kids in the hallway and outside ALL the time. Would not recomend to anyone

Partner

8/10

Excellent

08 Feb 2022

Justin

Good value

Friendly staff as always. Close to main shopping/dining area of Casa Grande. Hot tub wasn't working. 😕

Self

4/10

Poor

04 Feb 2022

Verified traveler

Hot tub was dirty and cold. Given two towels for two people and a three day stay. Breakfadt consists of a wrapped up muffin and a 6oz coffee. Older hotel that is showing it's age in layers of paint discolored tub cover and original mattress.

Friends_and_family Friends

6/10

Pleasant

03 Feb 2022

Scott

Not as bad as some say, but...

The room itself was OK, very spacious, and it's always nice to have a full-size refrigerator and freezer.
The mattress was lumpy, and one side felt like I was going to roll downhill off the edge.
Another review complained about the parking lot being mostly vehicle charging stations; that's simply not correct. One section of the back lot was dedicated to charging stations - but (a) it was often full of older (i.e., non-EV) cars, and (b) when it was available, the charging didn't work.
We often heard the thumping of loud music and heavy footsteps above us ... at 3am. The smell of marijuana often permeated the hallways.
I understand that COVID has changed how things can be handled, but the \"breakfast\" should really be more accurately described - namely, coffee/tea/juice and individually wrapped muffins. We've had normal breakfast options at other properties, in locations that were far more restrictive re: COVID precautions; this seems like a cost-cutting measure, but it's still advertised as \"breakfast\".
The hot tub was out of order; the sign apologizing for that had seen some weather, so it's apparently been that way for some time.
Overall, this is an acceptable property, for a 2-star hotel; don't go in expecting the Ritz Carlton.

Partner

4/10

Poor

21 Jan 2022

Susan

Find another place to stay

Property in need of updates - stale, dingy odor in room - the room had 1 chair for sitting unless you wanted to sit on the edge of the bed. “Breakfast included” a cup of coffee, 2 types of juice and a small packaged muffin - no fresh fruit, boxed cereal or milk, other packaged bakery items, etc. I would expect to pay about half what I was charged for the room. Would not recommend.

Partner

10/10

Exceptional

17 Jan 2022

Sharon

Best room ever! Was especially wonderful after the place we were in the night before.....very nice place!

Leisure Family

6/10

Pleasant

25 Dec 2021

Julia

Cheap

It was ok smelled like Marijuana

Friends_and_family Family

4/10

Poor

17 Dec 2021

Elizabeth

Nice to pay $170 a night to have a family of elephants upstairs that NEVER sleep & decide its okay to let their kids jump around all night, told front desk and they just chuckle. Bye Bye

Leisure Pet

4/10

Poor

13 Dec 2021

Julie P.

2 stars at best!

It is nothing like the picture. The room was not modern. It was well worn. No maid service. The towels we got from the desk the second day were stained or dirty and very moth worn - two huge bare spots. The sheets were awesome, though. However, this was more like a $59 per night hotel. I would not recommend it and I would not stay there again. The back door remained unlocked the entire day and night and there was not reputable people who seemed to come and go from there. Not good!

10/10

Exceptional

04 Dec 2021

David

Was essentially a small apartment, fairly spacious. Clean. Staff was friendly & knew their jobs. Will stay here again.

Leisure Pet

4/10

Poor

28 Nov 2021

Jennifer

Last visit

First, the staff is fantastic & we loved them. Our room was tiny, NO free breakfast despite the Hotels.Com description, the first floor flooded from the fire sprinklers the first night, they only clean rooms once per week, & left all the dirty dishes, the floors are really dirty, walls are paper thin so you hear all of your neighbors at all hours and finally the beds are old and lumpy so no sleep during our Thanksgiving stay. Won’t be back.

Friends_and_family Family

6/10

Pleasant

22 Nov 2021

Michael

Our room was clean, but it is very run down, and needs to be updated. The staff was very pleasant and helpful.

Leisure Family

4/10

Poor

25 Oct 2021

megan

Room was dirty and run down.

Leisure Family_with_children

10/10

Exceptional

01 Aug 2021

Verified traveler

Over all unique service and good

Leisure Family

10/10

Exceptional

15 Apr 2021

Verified traveler

The suites were clean with stove,dishwasher, refrigerator including items you need to cook. Staffing was friendly. I would recommend staying here.

Friends_and_family Family

10/10

Exceptional

12 Apr 2021

Valery

Front desk gal was very friendly and helpful. Bed was comfortable and didn’t have any issues during our quick stay.

Friends_and_family Family

4/10

Poor

05 Apr 2021

Verified traveler

Staff member while checking was rude and it took a while for them to check us in. However, the lady at the desk on check out was very friendly. The facility it self is very dirty and has a musty smell. The towels we dingy. The carpets need to be cleaned cause while we were walking around barefoot, our feet were black. Very disappointed in this hotel. We checked out a day early and stayed at the Hilton down the street. Worth the extra money. We will not be recommending Mainstay in Casa Grande to my worst enemy.

Friends_and_family Family_with_children

10/10

Exceptional

27 Mar 2021

Jeffrey

Nice stay, great location.

Loved my accessible room! Recovering from foot surgery it was a big help.

Heidi and other staff took great care of me in my stay.

Loud guests around my room. But what can you do, some people don't believe in indoor voices.

Self

6/10

Pleasant

15 Mar 2021

Verified traveler

Price gouging of food sold as snacks and meals as no breakfast being served$2 for a single PopTart was redicilous.

Business Self

4/10

Poor

17 Dec 2020

Dionisio

Shower suck

Business

2/10

Poor

14 Dec 2020

Michael

Consistent...at being terrible

Don't stay here. Don't believe the \"newly renovated\" nonsense. From roaches to crickets to unknown insects to dark hallways...hot room, uncomfortable bed, stains, air/heat system that didn't work...the one thing I will give this MainStay is consistency - at having a terrible property. To add to the fun, the room I booked was unavailable - apparently double-booked they said - so they arranged a smaller room that sells for a lower price but didn't make any accommodation to adjust the rate for us. To sum up, this one is simply terrible. Avoid it.

Business Family

6/10

Pleasant

11 Oct 2020

sharon

No tv

Older facility,no extra pwrks wich is fine but tv didnt work, ice macine didnt work, was difficult to get the shower to work, on the plus side, bed was good ans so were the linens

Partner

4/10

Poor

06 Oct 2020

Gary

This property needs serious repair, cleaning and upgrading. Very disappointing.

Friends_and_family Partner

10/10

Exceptional

06 Aug 2020

Verified traveler

Customer service was excellent the front desk manager both day and evening were very very good. I appreciate it they’re pleasant demeanor and their responsiveness to my needs. My room was very comfortable and I enjoyed my stay very much!

Business Self

8/10

Excellent

18 Jul 2020

Ellen

My stay was quiet and relaxing. The staff is friendly and eager to help make your stay a smooth n easy going experience. I am definitely going back. Thank you to the night staff for being polite and extra understanding, you mDemy stay an awesome experience.

Leisure Self

6/10

Pleasant

24 Jun 2020

NonSmoker

My room smells like smoke it was a non-smoking room and it smelled terrible like people were smoking right outside my window.

Business Partner

2/10

Poor

22 Jun 2020

Jason

We went there to look for a house so we were out mostly. It wasn’t until the day we were checking out that I say a pair of lingerie under the chair while packing my clothes. THEY WERE NOT MINE! That only means that the room wasn’t cleaned before we checked in. I didn’t have to check out early but we checked out at 8.30 because I was so disgusted. Yuck! Yuck! Yuck!

Partner

8/10

Excellent

26 Mar 2020

Verified traveler

Nice staff, very clean, very soft sheets. I was there on a work trip. I didn't spend a ton of time here, but I slept well, the bed was great, and it was quiet overall.

Business Self

8/10

Excellent

05 Mar 2020

Joan

Only issue was the refrig in the room was a bit loud. Breakfast was great. Staff was great. Bed and bedding were great.

Self

8/10

Excellent

03 Mar 2020

Ray

Lots of parking. Close to shopping and recreation

Friends_and_family Partner

10/10

Exceptional

03 Mar 2020

Robert

The owner & his staff members are very professional & very friendly. Also very well mannered.Just one staff member T he needs to work on his customer service a Little more.Besides that, my wife & I would stay there again. I would definitely recommend this property. Mahalo & Aloha Robert

Friends_and_family Partner

2/10

Poor

26 Feb 2020

Likusiani

Upset 😡 guest

Come to this hotel twice a year,recommends it family and friends but ever time,there is something not there and I ended up calling or going downstairs to pick it up,this trip was bad,maybe if you train your maids and front desk how to help your guests.This trip foots the bill,when you called and ask how come your room was not cleaned,answer from front desk:maids left,will make sure it’s cleaned tomorrow,me:my towels on the floor,Front desk:well you can come down and grab it.Does that sounds okay.NO.Thank you

Friends_and_family Family

10/10

Exceptional

22 Feb 2020

Kelli

Staff was very friendly! Breakfast was good, easy to get to and a lot of restaurants around!

Business_and_leisure Partner

10/10

Exceptional

20 Feb 2020

Philip

Palm Creek RV and Golf visit

Thank you for a nice stay staff was great and thanks for breakfast

Friends_and_family Friends

10/10

Exceptional

14 Feb 2020

Arora2

Thank you so much the front desk clerk Was so nice he made sure to make us feel very welcome and had everything that we needed to make our stay comfortable!

Business_and_leisure Partner

8/10

Excellent

12 Feb 2020

Verified traveler

We had a great experience with the staff! Especially a young gentleman name Adam. He was polite, professional and very helpful 😊

Leisure Partner

8/10

Excellent

11 Feb 2020

Linda

No room cleaning service for overnight stay

Desk service was great. Friendly and helpful. Was disappointed that the beds were not made up or towels not replaced. Was told that happens every 3 days or something. Not great on that. I want room service daily when I travel. I don't want to be gone all day and come back to an unmade bed and dirty towels. tsk.

Business

8/10

Excellent

11 Feb 2020

Verified traveler

Property conveniently located in Casa Grande; desk clerks all very helpful and pleasant, particularly Angela when I first checked in. Complimentary breakfast was excellent, considering the small room and limited counter space - if I needed something heated up, they took it to the microwave. Our room lacked a microwave due to a previous tenant, however they were more than willing to let me use the staff microwave, or let me in to an empty unit, if I needed it. I would definitely consider staying here again - maybe the pool will be finished by that time.

Friends_and_family Partner

8/10

Excellent

11 Feb 2020

Deb

covenant to where I needed Room was clean and comfortable. No elevator was not good

Leisure Family_with_children

8/10

Excellent

10 Feb 2020

Verified traveler

Although the building i s only 2 stories, an elevator is needed for those that can make it up the stairs but have difficulty doing it.

Friends_and_family Family

4/10

Poor

06 Feb 2020

Verified traveler

Carpeting was dirty and bathtub was not well cleaned.

Friends_and_family Partner

4/10

Poor

31 Jan 2020

RJ

Friendly staff that struggled with providing the appropriate rooms based on rooms that were reserved by our group.
NO Pool or Hot Tub available as it was torn up and under re-construction, so this was very disappointing!
Person rooming across the hall was UP and singing Loudly Almost ALL night long! Not a pleasant stay, unfortunately!!
Breakfast would have been Better, if the sausages were properly cooked and kept Hot! They were actually Cold coming out of the hot tray! Very disappointing again!

Business_and_leisure Friends

8/10

Excellent

24 Jan 2020

Betsy

Like: size of room; stovetop and fridge: bathtub. Nice firm mattress. Able to have first floor
Close to Park we were visiting.
The interior doors didn’t close correctly and during the night my husband was

Leisure Partner

10/10

Exceptional

16 Jan 2020

Dandy

Excellent room with full kitchen. Staff was great. Location was perfect for my stay.

Business Self

4/10

Poor

10 Jan 2020

Judith

For short stay go somewhere else

Very small room. Very dated. Mattress pad slipped around and came off the end. We only stayed one night. Minimum kitchen utensils. Coffee maker one cup drip . Water out of tap has bad taste.

Friends_and_family Family

6/10

Pleasant

08 Jan 2020

Dawn

Good for short term stays. One room reserved was not up to par with sanitary cleanliness. Pulled back sheets to sleep and entire mattress cove was cover with bodily fluid stains, blood stains, and spilled liquids. Looks to be room service s not changing mattress covers nor washing them before applying new sheets to cover the horrid findings underneath where you and children may be sleeping in. PLEASE CHECK YOUR SHEETS BEFORE SLEEPING!!!! FANTASTIC customer service by Adam at the front desk, he needs a raise!

Friends_and_family Family

10/10

Exceptional

08 Jan 2020

Teen

Friendly Stay

At checknin the young man was very helpful, accommodating and friendly.

Business

8/10

Excellent

10 Dec 2019

Verified traveler

Staff is great, breakfast is good and convenient and pretty quiet for an extended stay!

Business_and_leisure Family

10/10

Exceptional

09 Dec 2019

jessica

graet

Front desk were very nice and very helpful. Very talkative and loved the way she was with us.

Friends_and_family Family

4/10

Poor

01 Nov 2019

Verified traveler

Too old too dirty smels
Dont like !!!!!!!!!!
I dont like to take this again

10/10

Exceptional

27 Sep 2019

Verified traveler

Everything was amazing from staff to commute everything was awesome

Business_and_leisure Self

10/10

Exceptional

25 Sep 2019

Verified traveler

Everything about the propert from staff to cleanliness was good. No complaints here

Business_and_leisure Self

6/10

Pleasant

03 Sep 2019

Anita

Didn’t get service

Front desk was friendly. Hotel was clean and nice. On my bad part was I has to ask for service if I wanted for everyday I stayed there on one day I asked for clean sheets and clean towels and it did not get done went to go complain to front desk they looked in the books housekeeper had wrote down done when it wasn’t, so I asked if I could clean sheets and the towels they said I could but had to do the bed myself really that’s why I paid to get service and I still didn’t get it !!

Partner

10/10

Exceptional

29 Jun 2019

Deborah

Great, Pet Friendly,

Lisa the manager was wonderful. The whole staff was friendly and made us feel at home. Always greeting us and asking if everything was ok. Would definitely recommend!

Partner

10/10

Exceptional

19 Jun 2019

Verified traveler

Nice Property nice staff and go location had no problem with my stay.

Business_and_leisure Partner

10/10

Exceptional

17 Jun 2019

LaReina

Amazing confortable relaxing time nice rooms