Name: Americas Best Value Inn Smithfield
Address: 197 Mallard Road, North Carolina, 27577, US

10/10

Exceptional

12 Jul 2026

Alberta

.

Family_with_children

10/10

Exceptional

12 Jul 2026

Alberta

Staff very nice

Family_with_children

8/10

Excellent

18 Jun 2026

Jeanette

It was hard to find it. Because there is road construction. Call the hotel and get the right address. They have changed the entrance to the hotel.

Self

10/10

Exceptional

07 Jun 2026

Alberta

It is clean and very quiet

Friends_and_family Family

10/10

Exceptional

30 Aug 2025

ana

Everything was good

Leisure Partner

10/10

Exceptional

11 Apr 2025

John

I enjoyed my stay here for the Dreamville Festival. I have no complaints about the room and would stay again.

8/10

Excellent

07 Feb 2025

Salina

Very convenient to shopping and dining
Staff are polite and efficient
Could use a lil updating on the rooms

Leisure Pet

8/10

Excellent

05 Feb 2025

Salina

It's very convenient to shopping and dining.

Ammenites are limited

Leisure Partner

6/10

Pleasant

27 Dec 2024

Andrea

Very nice people working thank you for treating me good.

Leisure Pet

10/10

Exceptional

03 Dec 2024

Montelle

Quiet and prices were great

Business_and_leisure

6/10

Pleasant

21 Oct 2024

JOHN

Single hotel clerk was friendly. Housekeeping was terrible. Did not replace coffee or towels twice - had to seek help from clerk both times. He brought the items himself. Otherwise room was fine.

Leisure Self

2/10

Poor

14 Oct 2024

Renee

There really needs to be a choice for \"not applicable\". I did not stay, even possibly forfeiting my payment, because my teenage daughter and I judged the book by its cover when we arrived for check-in. We felt unsafe there and requested a refund.

Leisure Family

8/10

Excellent

04 Aug 2024

MYRNA

I did like the hotel. It was clean and very quiet. The room that I stayed in was next to a farm. Every day I heard the roosters and on the last day there was the cows. It was wonderful. The only thing I didn’t like was the pool was not working and their Wi-Fi was not that good. In all I would stay there again.

Friends_and_family Family

10/10

Exceptional

11 Jun 2024

Cheryl

Mike was great. Very pleasant and friendly. It isn't a five star hotel, but shouldn't be expected to be. The price was very reasonable. Room was very clean and everything was in working order.

Leisure Self

10/10

Exceptional

03 Jun 2024

Kathleen J

Good choice

It was easy to get to from Rt 95. Plenty of room. It was all we needed for one night

Business

10/10

Exceptional

03 Dec 2023

Stehanie

One night stay

Essy check in. They dont have tap pay though had to.go to the atm. And check out is at 11 but they turned my key off at 10

Self

6/10

Pleasant

02 Jul 2023

LoriAnn

Never stay in this place again!!

Room door looks like it was broken into a few times, bathroom gross and didn’t even take a shower. Breakfast - joke - food was in plastic wrap like taken out of something and rewrapped, handles too much for me. Pool closed and not mentioned on site and no laundry service.

Business

10/10

Exceptional

10 Apr 2022

Mark

Great trip!

Great stay, great value!!!!

Friends_and_family Family

10/10

Exceptional

03 Apr 2022

Brittany

I love that place it’s worderful and quiet

Business

6/10

Pleasant

13 Mar 2022

Verified traveler

The motel in itself was okay. It was the staff that gave us pause. A housekeeper came into the room one day while we were out and took a few things. The manager on duty was rude to our guests that were on the outside of the room. I probably won't be returning to this motel.

Friends_and_family Family

6/10

Pleasant

10 Jan 2022

Clifford

Ok for the price

It was pretty rundown and not very clean

Friends_and_family Family

8/10

Excellent

27 Jul 2021

Verified traveler

Ants in the bathroom

Leisure Self

8/10

Excellent

24 Jul 2021

Verified traveler

The front desk staff was friendly. The room was very clean and had no odors. The bathroom could have used some maintenance but everything was functional. We were upgraded from a queen to a king. It was an excellent value for an overnight stop. We will be returning on our next trip.

Leisure Family

8/10

Excellent

02 Jul 2021

Alison

A bit run-down but ok for the price.

Definitely old and in need of some repairs (some rust in bathroom area) but otherwise clean and quiet.

Business

6/10

Pleasant

13 Jun 2021

Ernest

Not as good as other America's best Value Inns.

Customer Service was very good, but there were some sketchy looking people checking in. Also the room had no TV (which I understand after seeing some of the 'clientele') and was very old and in need of upgrading. For a 1-night stop to shower, sleep and leave, it wás adequate... but I don't think I'd stay there longer or with my family.

Self

8/10

Excellent

09 Jun 2021

marvin

Me and my wife enjoyed the stay, a good place for a night or 2, convenient right off interstate, not to far from things, a little dated but was clean and cozy

Friends_and_family Family

6/10

Pleasant

15 May 2021

Verified traveler

It’s ok

Business Partner

10/10

Exceptional

05 May 2021

raymond

Needs an upgrade

The hotel is a bit old and dated. The microwave and coffee maker are \"vintage\" needs an upgrade. The service was great and the front desk folks were very friendly and courteous.

Business

4/10

Poor

18 Apr 2021

Verified traveler

Toilet leaking from the base. Shower head clogged, unable to use the shower. No tub stopper. Had to shove a wash rag in the drain.

Business Self

8/10

Excellent

08 Sep 2020

Martha

No complaints ok

Friends_and_family Family

10/10

Exceptional

27 Jul 2020

Laurie

Great for the price super clean con comfy even though the hotel its kinda old put great staff perfect for one night

Business Partner

10/10

Exceptional

27 Jun 2020

deja

nice, quiet, convenient place to sleep for the night. check in was easy.

Leisure Family

2/10

Poor

26 Nov 2019

Hosam

The hotel is renovated property. The drive entrance is dirt road with damaged asphalt surface. The roam is very dirty and the carpet is wet. Hot water sometimes it not available. Breakfast is poor quality food. Sheets had blood and some dirt. No services are provided. The hotel appearance looks like a hangout for criminal activities. Stay away.

Business_and_leisure Family_with_children

2/10

Poor

26 Oct 2019

Shannon

Don’t stay!!

It was the nastiest room I have ever stayed in. Very dangerous.

Business

8/10

Excellent

28 Jun 2018

bill

Convenient

Right off I 95 and near lots of restaurants and shopping.

10/10

Exceptional

12 May 2018

Cassandra

Already planned a new trip there.

Exactly what we needed. The only downfall was the phone didn't work in the room so I had to use my phone, people would not standing in front of our door talking all night, they let people work on cars in front of our door and they need to get another ice machine on the back side of the motel, its a super long walk to the other sidr. Other than that the place was right down from everything we went to. Sadly no pool.

Partner

8/10

Excellent

11 May 2018

Angela

Nice Hotel close to the Carolina Premium Outlets

When I walked in, I was blown away by the size and apperance of the room for the price ($68 with tax). Didn't understand why we need to remotes for 1 tv. But one was for the volume and other to change channels. Not enough towels and washclothes though for 4 people. They only supplied 2 of each. Other than that, we loved our stay. Just waiting to see what the breakfast consists of.

10/10

Exceptional

08 May 2018

Fred Alan

Great trip away!!

We had a great stay, breakfast area was better than last time, new painting got g on, new asphalt was being done..great work!!

4/10

Poor

08 May 2018

James

This motel must be 40 years old and it shows it. I would not stop there again

4/10

Poor

02 May 2018

Shea

Will not stay again

Going through renovations and you can tell! The room did not have great lighting and it smelled old. The bathroom had a chunk of tile missing from the wall and there were rust stains in the tub. I did not shower in that tub while I was there. The location is alright because once you cross 95 on hwy 70 there’s everything. But the hotel is literally right off the off-ramp to the exit. Looks like a pay by the hour motel.

Partner

8/10

Excellent

28 Apr 2018

Verified traveler

good location driving down 95

slept well .... long drive on the road and just wanted to get something to eat and go to bed.

4/10

Poor

31 Mar 2018

Darin

A run down hotel. You could see daylight around the entire door frame. The toilet seat had 1 bolt holding it on. The shower water was either cold or very hot, there was no happy medium. The TV remote only changed the channels you had to turn it on at the tv itself you also had to adjust the volume at the tv. In my 3 night stay the sheets were never changed and they had holes in them The phone was inoperable. The chair in the room was stained with something all over it. The place was discussing

4/10

Poor

21 Mar 2018

Sandra

Stinky rooms

We had to change rooms as soon as we arrived because the smell was awful. The second room was a little better but still smelled of dogs. It is a dog friendly hotel but it seems they use all their rooms for passengers with dogs and they do not clean them well... the beds and the carpet stunk. We had no problem with check in or receptionist.. she was very courteous and helpful.

6/10

Pleasant

11 Mar 2018

Cheryl

Good Value

We arrived late after a very long drive and were told there were no rooms even though my reservation allowed for late arrivals
The clerk \"found\" a room and we were able to rest and shower as we planned although we had to accept a \"smoking\" room
The room was totally acceptable for our needs but not as clean (dirty carpeting) as we would normally like

2/10

Poor

08 Mar 2018

Dawn

Pictures on site Very Misleading!!

Entire property seemed unsafe and run down. Pictures on site are NOT current. Hotel was orange and where that peeled was blue. Couldn't find the sign outside and drove around several minutes to find. Did not feel safe. Chair in room was nasty and Blood red fingernail polish spilled all in the bathroom. Did not stay here as planned!! Receptionist was very friendly...the only good experience. I was totally embarrassed that I booked this for my friend and I!! Wish I had current photos......

6/10

Pleasant

05 Mar 2018

Tonio

Close to outlets

The room was decent. Just a little run down. The bed was comfortable. Overall it was ok.

2/10

Poor

19 Feb 2018

nellie

not good

i stay one night paid for two needed to be down stairs said they didn’t have on i have copd climbed the stairs. no electricity went back to the desk. change room to a DOWN STAIRS room wouldn’t shower my dog in the shower. no that was my one and only

8/10

Excellent

21 Jan 2018

JUANITA

GREAT LOCATION ONCE YOU FIND IT.

The hotel is in a great location but finding it can be difficult. Overall the room was comfortable but the pillows were small and flat. the overall stay was pleasant. The 1 thing that i have to complain about is that the ice machine did not work and that it was too far from the room,also they only had 1 ice machine.

10/10

Exceptional

12 Jan 2018

tomekia pittman sinclair

it was great, the hotel staff was awesome. my vehicle broke down while i was ataying there and the staff was extremely helpful

10/10

Exceptional

27 Dec 2017

Verified traveler

Excellent place to stay.

Very good

4/10

Poor

26 Dec 2017

Verified traveler

giving ur room key to somebody without ur consent

well first of all the lady at front desk has an bad attitude plus never seen a hotel where someone can just come tell desk clerk and say they dont mind me being in the room and just give a key to a person while u not there instead of correcting the problem they try to accuse u of nonsense and tell u u dont have to stay here anymore

6/10

Pleasant

26 Dec 2017

Verified traveler

Not so nice but adequate parking in a pinch

The hotel is huge for what it is but it has not been well maintained or updated. In a pinch it’s good for a night and the outlets are very close.

2/10

Poor

16 Dec 2017

Frederick

Do not stay here

Unfriendly Staff
Smoke detector going off
King size bed sank in the middle
Internet worked periodically
Staff was unconcerned and rude

8/10

Excellent

09 Dec 2017

Verified traveler

Room is big and bed is comfortable. Great for the price.

10/10

Exceptional

04 Dec 2017

Lori

Nice place to stay...has everything you would want around it...very affordable..

2/10

Poor

02 Dec 2017

Dr

Horrible stay under new management

Stay there many time over the past three years
However, new management team is disrespect and non accommodating. The Continental Breakfast is a joke. And the towels, and linen are stained and cheap. Will never return. Stay two nights and cancel the rest of the days.

2/10

Poor

02 Dec 2017

Carrie

DUMP!!!

Pulled up to 2 police cars patrolling the parking lot, went to check in and they were NOT able to find my reservation(even with my confirmation number) 20 minutes later After completing check in, I was informed that the locks on the doors were not working and a master key had to be used to unlock door. Went to unlock room, key would not work. Had to go get moved to 2 nd room. Walked in and the room smelled. The walls had holes, the floors were stained, rust on doors, and the shower had used bandaids stuck to the wall. Went to request refund and was told they would not give refund. At this point after traveling all day and exhausted (was 1:00 am checking in). Needless to say... slept on the worst bed ever for about 3 hours and left.

10/10

Exceptional

27 Nov 2017

Gregory

A good nights rest

It was good

Partner

4/10

Poor

27 Nov 2017

Jiselle

Disgusting

Most ratchet place I’ve ever been

Partner

4/10

Poor

18 Nov 2017

Micheal

Needs a lot of work

I was scared to go under the covers

8/10

Excellent

01 Nov 2017

johnny

Next to interstate 95

Impressed with remodeled room , very clean and lite room , all new appliance and furniture and upgraded to king size bed . no smoking room ' will stay again and the price was great per night $$$$

8/10

Excellent

25 Oct 2017

Gerard

Great place

This hotel was clean quiet and the staff was wondetful. I would recommend this place to anyine..

2/10

Poor

24 Oct 2017

charles

Nightmare hotel stay.

This hotel was the deal breaker and the reason i will never book through Hotels.com for along while. Check in took approximately a half hour because the reservation could not be verified according to the manager. The next three days were a nightmare because we would return to the room and had to have our key card re-programmed each time. Each day there was a different excuse why it was necessary. The hotel itself was very rundown and need of repair. Waited a while to summit this review to be fair.

Family

8/10

Excellent

19 Sep 2017

Luis

Unexpected

Excellent for the price

10/10

Exceptional

22 Aug 2017

Shauntay

also did the exercise machine he really love that

Me and my kids had amazing time we had joy love self it was my son birthday yeah have fun play basketball swim also did the exercise machine he really love that

Family

2/10

Poor

14 Aug 2017

Gary

Very sketchy

Find another place nearby. The pictures on the website are very misleading. Did not feel safe at all. Had we not prepaid we definitely would not have stayed. (We discussed going elsewhere in spite of being prepaid.

Partner

2/10

Poor

06 Aug 2017

Verified traveler

Terrible, unsafe, dirty & hookers working lot!

Door locks were broken, room was very dirty, people who \"live\" there to take care of hotel were loud all night in the parking lot. There were even \"working women\" looking for dates in parking lot. Terrible place. AC dripped water inside the room. The room door did not seal well and light, noise and heat were easy to enter room. Again room doors didn't lock from outside so if you left your room, you stuff was free for anyone to go through. It was the worse place ever, i finally just left after midnight, it was dirty and not safe all at. Everyone needs to stay away from this \"bates hotel\".

4/10

Poor

08 Jul 2017

Roberto

Lost me as a customer.....!

Couldn't find my reservation the TV and toilet were not working. I compliant and was gaving another room on the first floor so now I had to move from second floor with all my luggage. Not happy ☹️

Family

2/10

Poor

25 Apr 2017

Stacy

Terrible place to stay

We were told at check in the nonsmoking room we reserved was not available and only one room was left. When shown the room it stunk and was gross. There were cracks in the walls, tar stains on the counter and sink in the bathroom and don't get me started on how dirty the bathtub was. I immediately went to the front desk and was given such a terrible attitude from the receptionist. She told me I had to contact expedia to cancel my reservation since I booked through them, so I did. While on the phone another customer came in, she was informed there were 2 smoking and 2 nonsmoking rooms available. I was never told this option.

8/10

Excellent

24 Apr 2017

Verified traveler

Works if you are in need of a quick room

It wasnt a 3 or 4 star but it served its purpose for a overnight just wanting to go to sleep stay. Its rundown and outdated but we didnt have any problems. The refrigerator worked and the bed linen appeared to be clean. I still sprayed with lysol of course. The shower looked a lttle iffy so we didnt use it. It was a quiet stay. I will rate it a 2-3.

Family

8/10

Excellent

06 Apr 2017

Paul

Great value for the price.

4/10

Poor

22 Oct 2016

JoEllen

Check in

Evening check-in needs to be guest friendly and much smoother

2/10

Poor

17 Sep 2016

CSB

Nothing like pictures at all.. Nasty nasty place.

Dirty, filthy, trashy place. Slept in my truck for fear of bed bugs and roaches. You have been warned.. STAY AWAY

8/10

Excellent

13 Sep 2016

W Landis

Class reunion!

My wife and I liked being able to park our car at the door to our room. We also enjoyed a wonderful night's sleep.

Family

2/10

Poor

09 Sep 2016

kimberly

Not worth the price

I just pass by to sleep and keep going on my road trip. But the place was dirty. In need of a lot of replacements. In need of new sheets as well, the once that were place were dirty.

Family