Island Escape by Burasari

Thailand , Phuket
Phuket, 94/4 Moo 6, Tambon Koh Kaew, Amphoe Muang
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75 reviews shown

10/10

Exceptional

13 Mar 2026

Tamara P

So relaxing, comfortable rooms- must upgrade to a room off the pool. Great good, especially the Italian. Golf cart services great, quick and easy excursion bookings.

Family

10/10

Exceptional

12 Mar 2026

Susanne

Beach was beatiful with everything you need to have a good time
No problem with wifi.
Breakfast was great!

Friends_and_family Friends

10/10

Exceptional

10 Mar 2026

Helena

Great resort withgood facilities and friendly staff. Had a wonderful stay and can highly recommend.

Friends_and_family Family

10/10

Exceptional

10 Mar 2026

Andrew

Wow just wow. We had a 3 day break here the place is just awesome from the boat ride over to the beach front Thai restaurant. Loved every minute.
Sad to leave

Partner

10/10

Exceptional

06 Mar 2026

George Jiri

Rooms were really nice the staff was very accommodating always offering to take you around, And everyone always greeted you with a smile. Property was always clean and professional maintained.

Partner

10/10

Exceptional

05 Mar 2026

Icauri

The hotel is awesome, getting there can be a bit confusing so please make sure you arrange kick up with the hotel for easy access. Definitely an escape.

Self

10/10

Exceptional

17 Feb 2026

Clinton

Staff were excellent, food was great, very relaxing atmosphere

Partner

6/10

Pleasant

09 Feb 2026

Nadia

The resort has attractive grounds and pools, and the direct access to the pool from some rooms was an excellent feature. However, communication with staff was poor with calls to reception often going unanswered. Food quality did not meet expectations for a 5 star resort in Thailand. Pool room had an unusual jungle gym type design that took away from the potential.

Leisure Family

10/10

Exceptional

27 Jan 2026

Nikolai

Clean room, nice staff and great service

Partner

10/10

Exceptional

19 Jan 2026

Jozef

Very nice hotell, wonderful stay at this place

10/10

Exceptional

15 Jan 2026

Prash

Excellent location great beaches and pools. Absolute must for a relaxing stay

Partner

2/10

Poor

03 Jan 2026

madalina

I have pre booked with Expedia in advance and unfortunately I couldn’t cancel they refused to refund me the amount of money I paid.
I booked it last

10/10

Exceptional

26 Dec 2025

Ville

Very nice hotel area

Partner

10/10

Exceptional

10 Dec 2025

Thomas

Beautiful hotel and location.

Only thing I felt it lacked was evening entertainment.

Leisure Partner

6/10

Pleasant

20 Nov 2025

Richard

Hotel was great, lovely area the only issue was the staff from arrival we where hearded onto minibuses to a different pier the onto long tail boat with no idea whats going on no welcome drinks just shipped to a room

8/10

Excellent

02 Aug 2025

Eddy

The place was an oasis safe and quiet we were able to relax what we were looking for transportation after 5 from the main island to the hotel was not on the speed boat aside from that the staff was GREAT

10/10

Exceptional

10 Jul 2025

AnuYash

It was a perfect getaway resort ,No complaints and simply awesome

4/10

Poor

01 May 2025

Tameka

I did not have a good experience. Upon arrival I was suppose to get a welcome drink. I never received my welcome drink. I also had to have them changed my room because it wasn’t the room I booked. The mosquito’s are horrible. Overall the staff is lovely.

Leisure Friends

10/10

Exceptional

27 Apr 2025

Verified traveler

Amazing place - complete luxury on our honeymoon in thailand! We stayed in the private room with pool access and it was worth every penny.

Partner

8/10

Excellent

28 Mar 2025

Verified traveler

Good value but not a great resort.

Nice enough resort, but it’s absolutely not 5 star. The service in bars and restaurants could be extremely slow at times, and there are clearly not enough staff.

Friends_and_family Friends

8/10

Excellent

18 Feb 2025

Roland

Nice stay but needs urgently improving on Services

The Hotel room was spacious and the bed was comfortable. Unfortunately, there is almost no space for Clothes storage or a cupboard. The surroundings are very green and kept in a good shape. The staff was very friendly, but not very attentive. Tables in the restaurant where not cleared and cleanded up to an hour for new guests. Overall it was a nice stay, whereas I would rate the Hotel max. 4 Stars, with prices of a 5 Star hotel.

Partner

10/10

Exceptional

16 Feb 2025

nicolas

Nice hotel for relaxing

Fabulous lagon pool with private room.
Expensive but amazing

Partner

6/10

Pleasant

10 Feb 2025

Verified traveler

overall ok but terrible service

service is very poor, staff not helpful, cleanliness is ok, they do not think about their guests comfort

Friends_and_family Family

8/10

Excellent

29 Jan 2025

Verified traveler

Good Stay

Hotel was overall very nice.
Private beach was lovely, however the ocean is not the nicest to swim in here.
A few areas are incomplete (kids wet play zone) etc, but otherwise the finish is very nice.
Huge pools everywhere, nice walks through the complex (reminded my a bit of centre parks as a child) and always available golf buggy collection.

Friends_and_family Family

10/10

Exceptional

25 Jan 2025

Larry

The hospitality, food, scenery. !

8/10

Excellent

21 Jan 2025

Meng

Privacy

10/10

Exceptional

03 Jan 2025

mohamed

The staff are very friendly, very welcoming and very helpful

10/10

Exceptional

28 Dec 2024

One of the best hotels in the world

It was amazing.

Partner

8/10

Excellent

22 Dec 2024

Ross

Our recent stay left us with mixed feelings. The location is undeniably stunning & the island offers a serene atmosphere, creating a great first impression.

The spa was a highlight of our trip. The team is clearly skilled, and the treatments were excellent. However, the booking system seemed a little disorganized, which slightly detracted from the overall experience. Breakfast was another standout, offering a wide variety of tasty and satisfying options to suit all preferences. Additionally, the reception team deserves a mention for their professionalism and kindness in resolving a hiccup with our check-in, going out of their way to accommodate us. Evening dining was also enjoyable, with high-quality food and a diverse menu selection.

Unfortunately, there were a few drawbacks. Our experience at the restaurant on Saturday night was particularly disappointing. After waiting for 5 minutes waiting to be seated we found and prepared our own table having been repeatedly ignore by staff. We then waited 25 minutes before someone came to take our order. The service felt unwelcoming and unprofessional, which was disheartening.

In summary, Island Escape by Burasari is a beautiful resort with a lot of potential, but it falls short in some areas, particularly in service and activity offerings. If you’re looking for a tranquil escape, it could be a good choice. However, addressing these shortcomings would elevate the resort to a more consistent luxury experience.

Leisure Partner

10/10

Exceptional

18 Dec 2024

Akash

Stay was fantastic and very awesome. We enjoyed kayaking, pool but there are very less options for activities so plan accordingly.

Leisure Friends

8/10

Excellent

02 Dec 2024

MARC

Thé room is great and the acccess swimming pool.

It is great but at the commune place, wich like restaurant and the beach are à lot off people. More than 200 rooms....

Partner

8/10

Excellent

14 Aug 2024

David

The only thing we didn’t like was having to ask for bathroom towels and tea bags in the room as it wasn’t restocked each day
We loved the resort ,restaurants and facilities

Leisure Family

4/10

Poor

13 Jul 2024

Ingrid

The room with
Balcony access to the pool was very disappointing. The room was no clean enough, the smell of mold was terrible.
No anty mosquito
No conditioner

Friends_and_family Family

8/10

Excellent

19 Jun 2024

Edwin

Not quite 5 star as the maintenance has slipped, but nice resort great pools on a nice quiet little island, good value for money,

Leisure Partner

10/10

Exceptional

11 Jun 2024

Fatma

Great Resort but please review your items price in the restaurant and shopping as they are actually higher than the expected.

Leisure Family_with_children

10/10

Exceptional

07 Jun 2024

Thao

Great vibe. Nice and quiet. Easy access to the pool. The staff and service were excellent. I will return to the resort next time I visit Thailand.

Leisure Partner

10/10

Exceptional

03 May 2024

Lisa Michelle

Very relaxing and chilled - exactly what I was looking for - but if you want nightlife then this isn’t the place for you

Leisure Self

4/10

Poor

30 Mar 2024

Euridice

It was dirty from room to swimming pools. Needs to be fixed. No storage for clothes.

Trying to get to boat pier was a mission.

This is definitely not 5 stars.

Left disappointed.

Leisure Family

10/10

Exceptional

29 Feb 2024

Victor

Great place ! Stuff is very helpful and the island is beautiful!

Leisure Partner

6/10

Pleasant

18 Feb 2024

Maya

The potential of the place is great, but the beach is dirty (plastics and other stuff that are drifting to shore), the transfer from the land is weak, the service is not as expected.

Friends_and_family Friends

6/10

Pleasant

14 Feb 2024

Steve

Not enough transport available.
Waited 20 minutes on 2 occasions for transport to rom and 15 minutes on 3rd occasion
Asked for room clean and turndown as towels needed changing and new shower gel needed but not received.
We did not receive welcome drink.

Did not feel 5 star experience
Today we stay in 5 star in Patong and is more luxurious

Partner

10/10

Exceptional

14 Feb 2024

Frederic

Beautiful resort consisting mostly of villas alongside large pools or with their own little pool. Dining options are great including a seafood restaurant at the beach. Resort is both suitable for couples as well as families with friends.

Leisure Family

8/10

Excellent

23 Jan 2024

purevjav

back to Phuket is not a good

Business Family_with_children

6/10

Pleasant

08 Jan 2024

holly

Overall, a potentially amazing holiday destination for families let down by horrendous service. This resort is billed as a 5 star and, particularly during peak season, is extremely pricey compared to relative options in and around Phuket. As such this review carries a certain level of ‘entitlement’ which we feel is justified given the 5 star billing and price level.

Pros: The large family pool layout is fantastic and the most alluring attraction of the property. We stayed in a pool-side villa with families in other villas around the pool and from this perspective we could not have wished for more. The facilities were excellent (the Splash Zone is great for families, particularly with very young children). The spa was amazing but pricey on a Thailand scale. The breakfast buffet was nice.

Cons: Service was by far and away the major failing of the property, which unfortunately exacerbated minor issues into major ones without needing to (and major ones into crisis ones). The boat transfers were mis-reported and mis-communicated, they tried making us wait for an hour in the heat with 6 kids even though they had sent confirmation of an earlier transfer. Lots of waiting around to be taken to our rooms with luggage. Items included in the booking were not honoured. The quality of the food was just ok. Staffing was poor quality and there was no front of house manager to deal with anything.

In summary, this could be a great property but the service quality was terrible.

Leisure Family_with_children

8/10

Excellent

08 Jan 2024

Nicole

Loved staying here and was a wonderful experience and would definitely come back
Amazing place and feel and staff friendly
Liked its raw appeal and pool amazing

Leisure Partner

2/10

Poor

02 Jan 2024

Lily

Overall my stay the first few days were good, nothing bad until my last day! I left jewelry sitting on the table the night before and rushed the next morning to leave for my planned activity. When I came back my necklace and bracelet went missing! I sat at the lobby for over an hour for front desk to \"investigate\" but they said housekeeping did not see it? although their access cards were the only ones scanned??? Hotel did not even try to compensate. Terrible terrible management

Leisure Self

10/10

Exceptional

04 Dec 2023

Yasin Ali

The property was excellent, the food was good but they needs improve on the steps going down from the villa to the beach.

Leisure Partner

10/10

Exceptional

04 Dec 2023

Michael

Best place I’ve ever stayed at…it was a tremendous place!! I’ll be back!!

Leisure Friends

10/10

Exceptional

30 Nov 2023

Victoria

Our stay was absolutely once in a lifetime and beautiful! Me and my husband celebrated our honeymoon at the resort and we are so glad that we did! Not only was the staff, very professional and welcoming. The facility was perfect for a first time coming to Phuket. The resort is self, is more secluded and perfect for relaxing and getting away from the city, since it was both of mine and husband’s first time to Thailand, we wanted to explore the facility had amazing excursions and options to go and explore the town we absolutely loved staying there and can’t wait to bring friends and family next time to stay.

Leisure Partner

6/10

Pleasant

28 Nov 2023

Karl

Nice pools

8/10

Excellent

13 Jan 2023

Verified traveler

Beautiful place, with bad service.

Lovely place, quit and comfortable but they have to hire much more staff. The staff problem caused long waiting time, and that the pool area was dirty.

Partner

8/10

Excellent

31 Dec 2022

Athbi

Their should be free boat shuttle service daily and not just upon arrival and checkout.

Leisure Family

8/10

Excellent

09 Nov 2022

Kendra

This is a wonderful hotel to stay in and the staff was very friendly. Restaurant food was amazing and also the view . Only thing was transportation off and own the island was a bit difficult to navigate or reserve shall I say Especially at night. Always ensure you have baht to pay the boatmen. Very sexy and secluded resort !

Leisure Friends

4/10

Poor

03 Jan 2022

krupa

I would not recommend staying here…YET! The hotel has great potential, they just aren’t there yet. The main lobby area, pool, and restaurant are very nice with gorgeous views of the beach, but much of the hotel is still being built and sadly, that was the view from my room :( the service was not 5 star, the staff are friendly and attentive but really inexperienced - for the price you pay, you’d expect much more. Most nights took about 1-2Hours for our food to arrive (in dribs and drabs and most of the time it was not what we ordered) they offered a few buffet dinners during our stay (without telling guests beforehand) to alleviate the pressure on staff but the buffets were not great and very expensive!! And when the buffet was on, you could not order off the menu which was not ideal if you couldn’t afford the buffet! During our stay, a large number of guests chose to leave early and were offered refunds due to the unorganised service, which is a shame for the hotel but also justified for the guests. I think in time, they will be a 5 star hotel, but until then - it is not quite worth the money. It is also important to note that the island is very isolated and far from the mainland and Phuket town. The hotel do not tell you the boat times until after you have booked - there are three boat times to and from the island each day and if you come back of leave outside those times then there is a small fee - which is not too bad but you can’t really leave at night as it is too dark!

Leisure Friends

2/10

Poor

30 Dec 2021

Hyun chul

Considering being 5* hotel, they are untrained, poorly managed, execution was non existent.

Pros: New, Stylish

Cons: 1) extremely slow service. Example: beer and wine to the room took over 2 hours.
No ice in the room, it took over 45 minutes to get ice. Restaurant servers are super slow to take order.

2) to get around the place with luggage you need their golf cart service and it can take anywhere between 5-20 minutes for them to come to you.

So many times I ask for golf cart and they don’t come and we end up walking to the lobby and there is 3-6 golf carts and staff just looking at their phones.

3) no access to anywhere such as 7-11 or other types of restaurant. You will be stuck here so be prepared. If they have only Buffett, you are stuck with that menu for the dinner even if you aren’t that hungry.

4) One of our room was not ready at 7pm. Can’t pay cash, only through the room.
5) We rented 2 properties for $270 a night but we got 2 different types of room. One had an outdoor pavilion and other was just standard.

Leisure Friends

2/10

Poor

29 Nov 2021

Anqi

What a terrible stay. The pool is extremely dirty; we saw lizard swim in the pool… We killed more than 20 mosquitos in our room, and the non-villa room is very small. You can see flys and bugs on top of food when eating breakfast…. It was one of the dirties hotels I’ve ever stayed.

Leisure Family

8/10

Excellent

22 Nov 2021

Serge

The concept of rooms built around swimming pools was really nice and enjoyable.
The room is very modern and minimalistic but lacks a table and chairs where to work for those who intend to do so.

10/10

Exceptional

30 Jun 2020

Woraporn

What I and my husband loved most about this resort was the friendly and warmth service of all the staff there who we came to be in contact with. Despite, the resort was just during the pre-opening phase, but the quality of service was just outstanding, much more than what we'd expected from a local brand property. It was just superb.

Leisure Partner

10/10

Exceptional

30 Jun 2020

Ammy

The food presentation, quality and taste were just great and delicious. Our room was included with breakfast, but we ordered dinner from them. The prices were just so sensible or rather cheap compared to its quality.

Leisure Friends

10/10

Exceptional

29 Jun 2020

Note

I was planning for a surprised birthday present for my wife. Since I know that she has been bored staying home and how much she loves traveling exploring new hotels and places, in Thailand and abroad. I came across Island Escape, and thought Wow! can't be any better as a perfect present for her. And frankly, i do love to get out of the house and escape to Island Escape. It turned out to be as what i've expected. The resort was beautifully done, very remote and it has just recently opened. And we felt it was safe and Covid free. We just loved the place and the trip. Highly recommended.

Leisure Partner

10/10

Exceptional

28 Jun 2020

Pittanon

I had never heard of Island Escape before, then I went to search online to see if any hotel or resort are open, as I had no idea, but had to make a trip because I had an urgent trip to Phuket, then I came across this resort. And it was amazed with the photos and the price was so sensible, can’t resist of wanting to check it out, thus combined the this trip and leisure. My experience there was not disappointing at all, rather was so glad that I had chosen to stay there. I would recommend those of you who prefer nature, beach and peace on an island, to check this one out.

Friends_and_family Partner

8/10

Excellent

11 Mar 2026

Tarja

Bungalovin wc:n allastaso oli nuhruinen ja altaassa oli koko ajan vettä. Uusimista tarvittaisiin.
Buggy kuljetus loistava, kuten henkilökunta loistava. Siivous päivittäin, runsaasti vettä ja pyyhkeitä, kylmä jääkaappi. Aamiainen monipuolinen
Uima-altaat erinomaiset. Omalla rannalla monipuoliset palvelut ja harrastusvälineet jokaiseen makuun. Ihana vihreä viidakko ympärillä ja merinäkymä kaunis.
Kiitettävä lomakeskus, suosittelen

Partner

10/10

Exceptional

10 Mar 2026

Patrick

Gut

Partner

2/10

Poor

20 Feb 2026

carlos

Hotel fica em uma ilha , mar revolto e barco precário para levar-nos até ao hotel , todos os dias perdemos mais de 4 horas para chegar e voltar da cidade , não tem barco o dia inteiro para locomoção e ser for em horário diferente tem que ser pago do bolso e por valor alto já que se trata de particular

Friends_and_family Friends

2/10

Poor

17 Feb 2026

christophe

Notre expérience a été désastreuse, nous avions réservé 3 chambres et toutes avaient une odeur d'humidité prenante. Dans une des chambres , les meubles en était mouillés. Nous avons été obligés de demander plusieurs fois à changer de chambres. La demande a été prise en compte quand nous avons élevé la voix. Mais au final, les nouvelles chambres avaient le même problème d'humidité et d'odeur. Notre fils a commencé à tousser dans cet environnement humide. Pour en avoir discuté avec d'autres clients, ce problème d'humidité et d'odeur est récurrent.
les chambres sont mal entretenues et le ménage laisse à désirer. La Tv n'etait plus encastrée dans le meuble, les joints de la SDB étaient dégoutants, la robinetterie et lavabo sales, l'accès à la piscine de la chambre avec des points de rouille .
Le personnel au lobby (notamment Fadah) n'est pas compétent et ne veut pas d'effort pour résoudre les problèmes.
L' hôtel n'est pas à la hauteur d'un 5 étoiles dès qu'on regarde en détail.

Friends_and_family Family

6/10

Pleasant

12 Feb 2026

Ditte Maria

Værelset var flot, men meget fugtigt. Gardinerne var jordslået og der lugtede meget på værelset.

Friends_and_family Family

8/10

Excellent

06 Feb 2026

Tore

Litt tregt på mat og drikke

8/10

Excellent

05 Feb 2026

Achraf

Chambre et personnel ok. En terme d’organisation tout est à revoir

Leisure Partner

10/10

Exceptional

04 Feb 2026

Daniel Oskar

Alles sehr gut und zuvorkommend inkl.das Frühstück

Partner

8/10

Excellent

17 Dec 2025

Mette

Vi fik et værelse helt yderst til en af siderne, så der var ikke god udsigt ud over Polen.
Værelset lugtede maget af fugt så det var ikke så lækkert.
Men ud over det, så var det et meget venligt personale og en lækker pool at bade i.
Der var ikke mange mennesker i området, så meget fredfyldt og afslappende.
Vandet ved stranden var ikke klart her, men meget flot udsigt.

Partner

8/10

Excellent

14 Dec 2025

Hans

Zimmer waren Einwand Frau gepflegt und sauber , Service war okay

8/10

Excellent

24 Nov 2025

lervoire

l endroit est magnifique perdu dans la végétation
très bien entretenu

Partner