Name: Grand Mercure Bengaluru at Gopalan Mall
Address: Opposite RMZ Infinity Techpark, Swamy Vivekananda, Bengaluru, 560093, IN

8/10

Excellent

03 Jun 2026

Sandeep

Aside from the fact that rooms are a long walk from the reception I had no other issues with my stay.

Self

10/10

Exceptional

13 Feb 2026

Gurbax

Na

10/10

Exceptional

07 Nov 2025

Sunil

This is an amazing hotel - with amazing service and amazing staff. A big hotel, very clean and with all the amenities you would expect from a good hotel.

Leisure Self

6/10

Pleasant

15 Jul 2025

Papanna

It's a 4star hotel pretending to be a 5 star hotel.

The beds were small. The switches were confusing: laid over everywhere.
The shower is not user friendly and the TV doesn't work.

Friends_and_family Family

4/10

Poor

30 Jun 2025

Sharada

The twin beds are so inconvenient for the family after paying such high price for the room. We ordered an extra Mattress paying extra money. When the guy came with mattress and opened it , a cockroach popped out. We felt so disgusted, it ruined the whole experience for us. I would never stay with them again as my trust is broken. Apart from a promise to refund my money for extra mattress, the manager did nothing to make me feel that I should come back. Other working Staff is polite and courteous.

Leisure Family_with_children

10/10

Exceptional

30 Jun 2025

jody

Great hotel

Great hotel! Treated us like royalty. Absolutely spotless. Great food. Convenient location.

Business

2/10

Poor

22 Feb 2025

Susan

Worst Hotel Experiences in 30 Years! Don’t Stay!

Worst Hotel Experience in 30+ Years

Disastrous Laundry Service

I sent two blouses and a dress for dry cleaning, but they were stuffed into a laundry bag, crumpled, and improperly washed instead.
•One blouse shrank, making it unwearable.
•The dress had iron marks and smelled bad.
•Garments were creased and mishandled.

When I raised the issue, staff repeatedly insisted they only dry clean jackets and pants, despite listing dry cleaning for other garments. Instead of informing me, they damaged my clothes.

The manager, Babita Butola, offered no resolution, only waiving the laundry fee—no compensation for ruined garments. Worse, when I was unavailable, the hotel contacted my customer to reach me, an appalling breach of professionalism.

At check-out, they still tried to charge me for laundry, causing further delays.

Final Verdict: Avoid at All Costs

he lack of accountability, poor service, and refusal to take responsibility make this hotel an absolute NO for both business and leisure travelers.

If you are considering staying here—DON’T.

Business

4/10

Poor

09 Feb 2025

Sujata

I will not call it a 5 star hotel…..

The hotel is in a good location but restaurant is bad. People stand at the buffet to eat, do not take new plates every time, use their hands to pickup the food, I travel a lot . So far I traveled to 40 plus countries but not seen such un-hygienic buffet anywhere. After seeing that I didn’t eat at the buffet.
We ordered some expensive drinks at the bar and were served RAW peanuts at the bar. Not roasted, not salted but RAW. The last day we settled our account and as we were getting in to the car to the airport the receipt came running and started saying we Jane not paid for the late check out. We had paid for the late checkout and all the taxes etc… I pulled my account statement and showed it to her, her response was oh ok. No apology what so ever. It was very embarrassing in front of other guest standing there.
I will think twice before booking my stay at this hotel again….

Partner

10/10

Exceptional

15 Dec 2024

Alexandra

Fantastic place to stay in Bengaluru

Excellent customer service & beautiful hotel. Rooms were clean and spacious.

Partner

6/10

Pleasant

12 Nov 2024

Mohamed

During a recent stay at the Grand Mercure Bengaluru, I found the hotel itself to be quite satisfactory. The accommodations were modern, clean, and comfortable, ensuring a restful stay. The housekeeping staff deserve commendation for maintaining impeccable standards of cleanliness.

The service throughout the hotel was commendable. The staff were consistently friendly and helpful, readily addressing any requests. Room service was prompt and the food was enjoyable. The lunch buffet at the restaurant was a highlight, offering a satisfying variety of dishes.

While the hotel is attached to Gopalan Mall, I found the mall itself to be rather underwhelming. The selection of shops was limited and the overall size was smaller than expected. This wasn't a major issue, but it's worth noting for those who might be expecting a larger shopping experience.

However, a significant error on my final invoice detracted from the overall experience. An extra zero had been mistakenly added to the total, resulting in a grossly inflated amount. While the issue was rectified, it caused unnecessary inconvenience and raised concerns about the hotel's billing procedures.

Despite this unfortunate incident and the somewhat disappointing mall, I would still recommend the Grand Mercure Bengaluru for the quality of the hotel itself. The comfortable accommodations, excellent service, and the enjoyable lunch buffet make it a desirable choice. However, guests are advised to carefully review their invoices.

10/10

Exceptional

28 Oct 2024

Deepak Kumar

Stay was great in this hotel. Good amenities, had good food and drink options. Neat and clean facility, good service, ambience was wonderful. The only problem faced is with the heavy traffic at that junction to move in and out.

Business

4/10

Poor

23 Aug 2024

Rajesh

Just ok

8/10

Excellent

11 Aug 2024

Abi

Staff were very courteous, service was good. Will stay again.

Friends_and_family Family

10/10

Exceptional

28 Jul 2024

Venkata Naga Suresh

The location is very prime and next to a shopping mall. Easy access to transportation

10/10

Exceptional

22 Jul 2024

SENTHIL

Great experience, very clean and friendly staff. Easy check-in and check-out process. Staffs were very attentive.

Family

8/10

Excellent

13 Jul 2024

Nisheeth

Genuinely helpful staff… but not trained enough to pay attention to detail.

Leisure Family

10/10

Exceptional

09 Jul 2024

SENTHIL

Staff friendliness and quick response to service calls

Leisure Family_with_children

10/10

Exceptional

06 Jul 2024

Riyaz

Clean big rooms

We had a great stay here and the rooms are bigger. Breakfast is really good and is very close to smvt railway station.

Friends_and_family Family

10/10

Exceptional

30 May 2024

SIDDEQUE PALAMPADIYAN

Good stay

Leisure Family_with_children

10/10

Exceptional

28 Apr 2024

Debi prasad

This is an excellent property in bangalore . next to gopalan mall . Staff , food , cleanliness was all awesome

Leisure Family_with_children

10/10

Exceptional

03 Apr 2024

Julie

We really liked the location of this hotel - we stayed for 2 nights before flying internationally. With a pool & location next to the shopping centre, we found there was more to do than some of the hotels closer to the airport. The drive & transport cost were fine. Hotel was very clean, staff very accomodating and we highly recommend including breakfast in your stay, it was very good with Indian breakfast options & plenty for international travellers also.

Leisure Family

10/10

Exceptional

26 Feb 2024

Jessica

Staff was really nice and accommodating. Cleaning and dining room staff were especially kind. Rooms are spacious. Connected to a mall, so that's convenient.

Leisure Self

10/10

Exceptional

26 Jan 2024

Paul

Very comfortable and a nice location

Business Partner

10/10

Exceptional

08 Dec 2023

Sailesh

Good stay

10/10

Exceptional

05 Nov 2023

Christin

5 star hotel. The staff were excellent. The rooms were big and comfortable. The breakfast was very delicious with a lot of options.

Leisure Self

8/10

Excellent

25 Oct 2023

Remesh Kumar

Overall it is a pleasant stay.

Business

10/10

Exceptional

27 Jul 2023

Silvio

Great place and staff

Business Self

10/10

Exceptional

09 Jun 2023

Kiruthiga

Excellent hotel and also for airports. Definitely will recommend for the Bangalore stay during India trip.

Leisure Family

10/10

Exceptional

29 May 2023

SANDIP

The property is exactly as in the pictures online. The reception is grand and very large and feels like walking into a palace. The security at the lobby is very reassuring. The staff speak English which is good and helpful. The rooms are nicely decorated and extremely clean and comfortable. The breakfast is very good for an Indian appetite. The managers and front desk work hard to deal with any issues quickly and promptly. I would recommend staying her just to experience some luxury in Bangalore. Suraj and Anita were extremely helpful.

Business_and_leisure Family_with_children

4/10

Poor

29 May 2023

selvakumar

good location . but cleaness as well as the staff service is not great . Cab service needs to be improvement as the hotel don't have complimetry cab service to airport pickup and drop . I experineced this kind of services in other stay with similar star rating

Business_and_leisure Family

10/10

Exceptional

23 May 2023

VASANTHA

Near to shopping complex and the hospitality is excellent .

Leisure Partner

4/10

Poor

23 Mar 2023

Kirti

The property and hotel is grand and beautiful . It is the servics and what I went through is not acceptable.

I check in very late , 11:45 pm. Since only in-room dining available, I ordered an Indian scramble egg with toatsted bread and butter. 25 minutes later, I get the order to my room only to find out that the bread and butter are missing. I asked them and it took another 25 minutes and 3 calls to get it to my room. So cold dinner 50 min later.

My second day stay was a disaster. No water in my room (March 14, 2023). I called guest services and they said it was being faced by all rooms. I could not freshen up and neither shower to go to work. No apologies, no remedies or anythig from the hotel, at least during my checkout.

ON check out I requested them for a cab to the airport. They quoted me Indian Rupees 5000.00. I declined, and took UBER for INR 773.00 to the airport.

Overall, terrible service, not courteous at all. I would not recommend nor ever visit this hotel.

Business Self

8/10

Excellent

31 Jan 2023

anil

Property was good we stayed for a week. Not much to do around the hotel unless you like malls which is located next door, not much restaurants nearby, rooms were clean and big. My partner keep on getting sinus issues which we realized on the last day was mouldy ac unit and complained on checking out the next morning. Breakfast was ok bit of local anc western mixed, room 625 was located near the gym and had constant noises until late night we were promised a change of rooms but never happened. Would I stay again sure but prefer something closer to the main area.

Leisure Partner

10/10

Exceptional

21 Jan 2023

Venkatraman

Great place to stay in. Thoroughly enjoyed my stay. Highly recommended for anyone looking for a great place to stay. Food is pretty good!

Business Self

10/10

Exceptional

05 Jan 2023

Verified traveler

Easy. Accommodating, Clean, Quiet

Easy check in and out, spa was above average as was brekkie and dinner. Rooms and bathroom were clean. Beds were supportive and the hotel was quiet. Front desk staff were always more than accommodating to address my many requests such as arranging for airport taxis, daily cabs for hire for multiple rooms booked etc... Overall, my thoughts are if in Bangalore this would be a great hotel to stay at.

Friends_and_family Family

10/10

Exceptional

18 Dec 2022

Ravindra Reddy

Spacious and clean rooms. Good ambience.

Leisure Family

10/10

Exceptional

23 Sep 2022

suresh

Excellent hotel and pleasant stay!!! Room was spacious and relaxing. Nice house keeping. Good breakfast buffet. Hotel offered complimentary coffee/snack on arrival which was very nice!

Leisure Family

6/10

Pleasant

08 Sep 2022

Mahendira

Service is really bad

Business

6/10

Pleasant

08 Aug 2022

Sarmishtha

Though the hotel property is excellent but service is not at par a 5 star hotel. House keeping is poor. Staffs need to be trained. Breakfast spread is good but for longer stay it’s very monotonous. Same stuff every morning. Rooms are very spacious but Maintenence is highly required. Stains on the bathroom floor. You will get things only if you persist.
The best part of the hotel is it’s location adjacent to the Gopalan mall

10/10

Exceptional

01 Aug 2022

Ramana

Excellent breakfast buffet. Very nice building structure on the whole. Easy parking and access to the main road.

Leisure Friends

10/10

Exceptional

22 Apr 2022

Pranav

Value for money

Great experience. Very friendly staff. Keep up the good work!!

Business

10/10

Exceptional

13 Apr 2022

Smit

Had an excellent and pleasant stay. Mall being a few seconds away by walk is a nice bonus.

Leisure Self

10/10

Exceptional

03 Apr 2022

Francisco

Great room and hotel. Terrible airconditioning

Nice hotel. Large and comfy. Nice buffet options for dinner inclusive plan.

Only complant , the AC in the room has been locked at 23 degrees and switches off halfway at night making it warm and very umcomfortable.

Self

8/10

Excellent

30 Nov 2021

Verified traveler

Very good

It was very good in all means

8/10

Excellent

23 Aug 2021

Verified traveler

Good stay

It was good to stay here n also looking fo next tym stay

10/10

Exceptional

02 Jan 2026

Marco

Very nice stay. Thank you for all.

Leisure Family

8/10

Excellent

21 Apr 2025

Sascha Svaneklink

Bangalore solorejse

Skønt hotel med fantastisk service fra alle ansatte. Dejlige rummelige værelser og gode faciliteter.

Self

10/10

Exceptional

31 Mar 2025

Robert

Excellent business trip venue for Bengaluru

If you’re going to Bengaluru for business this hotel has an excellent restaurant, very nice lounges and rooms, fitness center and more.

Business

10/10

Exceptional

02 Mar 2025

Marco

After the pilgrimage of Maha Kumbha Mela in north India, this hotel was an amazing place to rest and visit friends nearby.

The hotel staff was very friendly and professional at all times. The breakfast buffet was delicious.

Leisure Friends

10/10

Exceptional

27 Feb 2025

Marco

Amazing staff