Name: Best Western Downtown Casper Hotel
Address: 123 W E Street, Casper, 82601, US

2/10

Poor

03 Aug 2026

Amanda

The lobby was beautiful and the gentleman at the front desk was really nice and helpful.
However, the rest of the stay was awful. The room was definitely \"aged\", it smelled like cigarettes, there were Huge nasty stains on thr floor, there was stuff on the ceiling and walls, and there were (nasty) hairs in the bottom and side of the bathtub. Not to mention the trains that woke us up all hours of the night.

8/10

Excellent

31 Jul 2026

Dora

The staff is excellent. Our room had not been completely cleaned but staff noticed it immediately and took quick steps.
The pool was clean and the kids loved it. Breakfast was good.
The problem is the carpet in the rooms and halls are smelly. It smells like an old casino.
Replace carpets with laminate and that would improve things a lot.

10/10

Exceptional

30 Jul 2026

Gary

Five stars! This Best Western was one of the highlights of our stay in Casper. It has a quaint atmosphere with a wonderful sense of history, and the customer service was outstanding from beginning to end. The complimentary shuttle was incredibly convenient and took us anywhere we wanted to go around town. Breakfast was also amazing—with actual real eggs, which was a welcome surprise! Everything about our stay felt warm, comfortable, and welcoming. I would absolutely stay here again and highly recommend it to anyone visiting Casper.

4/10

Poor

30 Jul 2026

Angela

The hotel says it is smoke free but the whole place smells like it has been smoked in for a very long time. The bed was very uncomfortable. We cut our stay short. Expedia was helpful in getting our second night refunded. The front desk staff was very kind.

10/10

Exceptional

30 Jul 2026

Andrea

Na

10/10

Exceptional

29 Jul 2026

Catherine

Enjoyed the front desk staff, very helpful. Kudos to Bill, the am desk clerk, he helped by taking some photos for us and gave us info on some of the beautiful lobby decor! Thanks, Bill.

2/10

Poor

28 Jul 2026

John

Room was so noisy from room above we could not relax.

8/10

Excellent

28 Jul 2026

Marc

ample parking for our needs with a truck and trailer

6/10

Pleasant

28 Jul 2026

Joshua

Old hotel, but still has charm.

8/10

Excellent

27 Jul 2026

Curtis

The room was clean and breakfast was good.

10/10

Exceptional

27 Jul 2026

Kirsten

Clean room, great staff!

6/10

Pleasant

26 Jul 2026

Kade

No room service during are 4 day stay. Bugs in the room. I will say breakfast was good.

4/10

Poor

26 Jul 2026

Tiffany

Do not stay here if you have another option. The hotel looks nice in photos, but it's gross and smelly. We rented 2 rooms for 1 night. They smelled musty and the carpet is disgusting. This motel is in serious need of a remodel. The bathroom fixtures didn't work properly.

2/10

Poor

26 Jul 2026

Daniel

We did not even stay here once we got to the room and saw the condition. The photos online are not accurate. The room was disgusting. There were stains all over the carpet and it smelled terrible as well. When we asked the front desk if it was possible to at least try to get another room that might possibly be more clean, they told us they didn’t want to let us see another room and dirty it in case someone else needed the room for the night. We had travelled all day long and were ready for bed but we ended up leaving and staying at another hotel in town. I would not recommend unless you’re ok with it being dirty!

10/10

Exceptional

23 Jul 2026

Doug

Clean and spacious room. Great breakfast. Very quiet and comfortable.

10/10

Exceptional

22 Jul 2026

Gordon

Very good breakfast included.

10/10

Exceptional

22 Jul 2026

J

Overall, the property and the employees were helpful. It is an older property and doesn't have an elevator for anyone that has a disability.

Friends_and_family Family

6/10

Pleasant

20 Jul 2026

Katrina

The good: good hot breakfast, good location right off the highway, cute lobby, beds are comfortable.
The bad: no elevators, the hotel is quite run down. The lobby looks updated and clean, but when you go back to the rooms, the carpet is very old, damaged, and looks dirty. The rooms show their age. The property needs a remodel.
I was traveling with two elderly parents. When we got the hotel, I found out that we were on the second floor with no elevators. I was about to cry as we traveled all day and had a lot of luggage. I am thankful to the gentleman at the front desk that personally helped us carry our bags to the room. If it was not for him, we would have left and went somewhere else.
Parking was fine, right by the hotel.
Would I stay there again? No. There are better options at this price.

Friends_and_family Family

4/10

Poor

20 Jul 2026

Rebekka

Death by 1000 paper cuts

At check in a random man stood close to me & asked a lot of questions . The front desk did nothing to get him to back away & give privacy during checkin
My main complaint: the air-conditioning went out & there were no rooms to be moved to & no fans. This was not a good thing especially because it was about 100° outside & we had a second story suite. The room thermostat said the internal temp was about 78°, but I think that’s a pretty generous estimation. They said maintenance could come up & look at it, but they never showed up. We tried to open the windows to get a cross breeze, but someone was smoking in the courtyard below so we opted to keep the windows closed.
The fold out bed from the couch had twin sheets stocked for a queen size couch bed. I had to bother the front desk again to get the right size sheets.
Someone prank called us in the middle of the night & woke us all up, which I realize is not a reflection on the hotel, but yet another reason why I didn’t enjoy my stay.
I kept telling my kids to hang in there- they have pancakes for breakfast here, at least that’s what I assumed because that was on the breakfast ticket we were handed at check-in. However, when we got down to breakfast, there was not a pancake in sight. The breakfast burritos were pretty good, but my kids were primed for pancakes when you’re 4, burritos are pretty poor substitute for pancakes. Please don’t advertise for something you don’t have.
No bathroom near the pool.

Family_with_children

10/10

Exceptional

19 Jul 2026

Mark

Great place to stay and great breakfast everybody was move great stay 5 Stars

Family_with_children

8/10

Excellent

15 Jul 2026

Lisa

Love the pool and kid pool. Did not love the fact that when I arrived at the hotel they could not find my reservation. The front desk person was not friendly and acted like I did not have a reservation. This is the second time this has happened at this hotel.

Family_with_children

6/10

Pleasant

15 Jul 2026

April and Steve

This hotel does not have an elevator and when checking in there were no first floor rooms available. There are ADA accessible rooms, but we didn’t need that so that’s not what we booked. We just needed rooms our aging parents didn’t have to walk up stairs. The grounds are dirty and unkept. The lobby is outdated and carpet is old, making it feel dirty. The carpet in the room felt and looked dirty. The bathrooms seemed clean. The breakfast was typical continental. The staff was very friendly upon check in and although we questioned how clean they would be, the beds ended up comfortable. We parked in the back near our entry door, which also felt very old and dirty. It’s in an industrial area of the town.

Friends_and_family Family

6/10

Pleasant

15 Jul 2026

Brad

It wasn't as pet friendly as we'd hoped. The pet area was across a paved lot.

Friends_and_family Friends

10/10

Exceptional

15 Jul 2026

Katherine

The suite was bigger than I expected and was perfect for our family of 5. The kids loved having a bunk bed, and having 2 bathrooms was so nice with so many of us.

Family_with_children

10/10

Exceptional

14 Jul 2026

Jenn

Quiet, clean and great location. A nice choice in Casper!

Business Self

2/10

Poor

14 Jul 2026

Rose

Restraunt was only positive experience

Partner

8/10

Excellent

13 Jul 2026

Edward

The pool was really cold. The property was rather old, but it was maintained fairly well.

Family

10/10

Exceptional

13 Jul 2026

Dorothy

Breakfast was great. Checkin was fast and very friendly and efficient.
A good restaurant on property!

Partner

10/10

Exceptional

13 Jul 2026

MINGMAR

Travel with family

Family_with_children

10/10

Exceptional

13 Jul 2026

Barbara

Very nice hotel would stay again

6/10

Pleasant

13 Jul 2026

Natasha

The online picture were way better than the hotel in person. Everything was just in need of updating.

Friends_and_family Family

8/10

Excellent

11 Jul 2026

Laura

Quiet, decent room. Breakfast had a good selection.

Family_with_children

10/10

Exceptional

08 Jul 2026

Nichole

The staff was very helpful. Our A/C unit went out and they worked all evening to try and get it fixed. When they could not fix it they brought us fans to get us through the night.

Friends_and_family Family

8/10

Excellent

08 Jul 2026

Rochelle

The restraunt wasn't great.

Pet

6/10

Pleasant

08 Jul 2026

Barbara

Breakfast was great! Parking was easy! Had to walk a long way to our room through the hall! Had to open the door from the room to be able to get to our car through the other door! Refrigerator didn’t work!

Partner

10/10

Exceptional

06 Jul 2026

Darline

Staff was friendly, nice bed & pillows, good location

10/10

Exceptional

04 Jul 2026

Dianna

They were great!

8/10

Excellent

04 Jul 2026

Laura

Nice hotel, retro feel with the rooms overlooking the atrium.

Partner

8/10

Excellent

03 Jul 2026

Yvette

Room was clean and the bed was comfortable. Also had a good breakfast

Partner

8/10

Excellent

03 Jul 2026

Robert

Room was clean. A little outdated. Comfortable bed. Breakfast wasn’t anything special. Breakfast was probably the negative thing of the stay.

Partner

6/10

Pleasant

02 Jul 2026

Jennifer

Cons: The rooms are clean but the bed was way to firm for our liking. When we arrived around 6 pm our room was still not ready to check into. Also they have two floors and I was unaware they do not have an elevator, so if you are on the second floor you have to carry all your luggage up the stairs. If you stay longer than a few nights you will have to rekey your card at the front desk. That would have been nice to know before hand as we thought we were locked out of our rooms on the third day. The breakfast was ok but if you are staying for more than two nights, just know they serve the same thing every day it seems. Would be nice if they had bottle ketchup instead of packets, bacon instead of just sausage, and juice to pour in cups instead of tiny little juice boxes.
Pros: The staff did work with me to switch my room to the ground floor. The breakfast staff were friendly and attentive and they had a lot of different flavored coffee creamer. It was nice on the ground floor to be able to have an entrance to the parking lot as well as the inside of the hotel. It was also nice to have big screen smart TVs that you can stream Netflix and youtube on. I did like the full size shampoo, conditioner, and body wash they have and the shower was tall enough for a 6 ft person to take a shower in.

Partner

10/10

Exceptional

01 Jul 2026

Marjorie

Its6an older propert but very, very, clean. Bathroom was very small

Partner

10/10

Exceptional

30 Jun 2026

Rena

Clean room, friendly staff.

Family_with_children

8/10

Excellent

30 Jun 2026

Cynthia

Large suite for reasonable rate. Had to wait more then an hour because of housekeeping issue. The restaurant was a national chain and food was good. Very dated but large and clean. Worth the price for the size 😊

Partner

8/10

Excellent

29 Jun 2026

Rodney

Room was clean and comfortable. The lobby seems to have a somewhat \"musty smell\". Breakfast was ok - nothing to brag about. Parking lot is showing age and need of repairs.

Self

8/10

Excellent

28 Jun 2026

christina

Room was good and convenient location off the highway. The pool was super cold

Friends_and_family Family

10/10

Exceptional

27 Jun 2026

Robyn

It was a great stop we were heading to Keystone.

Partner

8/10

Excellent

26 Jun 2026

Marcella

Clean nice people

Family_with_children

10/10

Exceptional

26 Jun 2026

Marcella

The staff were absolutely so helpful and accommodating and kind. I definitely would really stay here again if I was in a pickle, they had a nice restaurant.

Family_with_children

8/10

Excellent

23 Jun 2026

Jeff

Older large motel. Comfortable rooms. Good location. No over air television but lots of streaming choices. Nice pool. Wonderful breakfast provided.

Self

6/10

Pleasant

23 Jun 2026

Amy

Wasn’t too impressed with this hotel. The only thing we liked was their fantastic breakfast buffet. The lady that checked us in wasn’t too nice. We couldn’t believe that this hotel this huge didn’t have any elevator. The room is a bit outdated. Tiny bathroom.

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Doug

Clean and spacious room.

Partner

10/10

Exceptional

22 Jun 2026

Melanie

The staff were very sweet at both check in and check out, the breakfast was AMAZING. The pool is cool, but not too cold. No hot tub, but there is a little kiddie pool. We had the big family suite and absolutely loved it! The only downside was that 2 out of the 3 times we tried to get the coffee in the library, it had run dry.

Friends_and_family Family

4/10

Poor

20 Jun 2026

jane

Yikes. And bad wifi. Super expensive for what it was.

Self

6/10

Pleasant

15 Jun 2026

ARAH

Our fridge did not work at all

Partner

8/10

Excellent

15 Jun 2026

Brian

Clean

Family

10/10

Exceptional

14 Jun 2026

Ricky

Good location

Partner

8/10

Excellent

14 Jun 2026

Leslie

Easy parking, convenient location, and our room was huge with a bedroom, living room, and kitchen. Our room was on the 2nd floor so the lack of elevator made it tough to carry our luggage up. We didn’t want to wait for a first floor room to become available so we accepted the 2nd floor room. The hotel was aging but clean and well maintained.

Partner

8/10

Excellent

12 Jun 2026

Ann

The ballroom is very nice. Train track is too close. Very noisy train activity in the middle of the night. Gym equipment not well maintained. Exercycle not plugged in, couldn't use. On the positive, there is a nice walking trail near the hotel. Breakfast was good, but it ran out of food early. The catered dinner for my event was terrible and they ran out of food with about a dozen people still in line. I only got some pasta, runny soupy sauce, no vegetables, no salad, cheap Italian bread, and cookies. If you plan an event, I suggest a plated meal instead of a buffet so that they serve each person who paid for the event, a complete meal.

Business

10/10

Exceptional

10 Jun 2026

April

Very friendly staff

Family_with_children

4/10

Poor

10 Jun 2026

Gilberto

AC was loud and made a crank noise all night. I was denied a different room bc I used Expedia( third party). Beds were not comfortable. Carpet too old and dirty looking.

Nice staff, just not helpful,

Family_with_children

8/10

Excellent

08 Jun 2026

Lisa

Excellent hotel for families with children. The pool room has a pool for small children as well as a regular pool. The continental breakfast has a wide variety of options and the rooms are clean.

Family_with_children

8/10

Excellent

08 Jun 2026

Paul

It was all fresh and very good. Staff was very helpful and curtious. The room was very clean and comfortable.

6/10

Pleasant

08 Jun 2026

Brett

Did not recover my boots I left behind.

Partner

8/10

Excellent

08 Jun 2026

Darrell

The room was nice and big with comfortable beds. It is nice to have a/c fan that can run to help reduce noise. The towels are standard hotel towels. The breakfast was ok, kind of run of the mill hotel breakfast buffet.

Self

10/10

Exceptional

07 Jun 2026

Billy

The room was great, food was excellent ,the staff was very helpful, and has a large parking lot great stay

10/10

Exceptional

05 Jun 2026

Heather

Fast check in and beautiful suite! Wish we had more time in the room and at the hotel. Would definitely stay and book that suite again!

Partner

10/10

Exceptional

29 May 2026

Carol

Easy access to the interstate, restaurant on the premise, coffee stand all the things you need when on the go.
The hotel was basic but very clean. The complimentary breakfast was better than most. Fresh fruit, scrambled eggs, green chili, cereal . I would recommend this hotel. One thing to note , they do not have an elevator but there were plenty of ground floor rooms available. It was a pleasant stay.

Partner

10/10

Exceptional

28 May 2026

John

It was all good.

Pet

10/10

Exceptional

28 May 2026

John

The room was very clean. Great Breakfast. There is a restaurant on the premises.

4/10

Poor

27 May 2026

Janice

We were put into a run down “handicap “ room. The shower tiles were falling off the wall. One fell into the tub while I was showering. For a room for disabled won’t do much good if the person can’t climb into the tub. 2nd Best Western I’ve stayed at in the past year. Best Western used to mean you were getting nice, clean, maintained rooms. I won’t stay with your company again.

Partner

8/10

Excellent

27 May 2026

Phillip

Nice stop over on our road trip

Partner

4/10

Poor

26 May 2026

Mark

We booked the room for several days for a stay related to medical issues. The pictures of the suite showed a full kitchen with a full size refrigerator. The actual suite had a mini-fridge and a small microwave for cooking. The room faced the interstate and we had to listen to traffic night and day. Because of medical related matters we spent a great deal of three days in the room. The first day we had to call maintenance to operate the tv. Maintenance informed us of numerous complaints as the hotel uses some kind of streaming with no regular television. It was impossible to watch anything without having to continually waiting for the buffering. The property does provide a free breakfast that looked nice. Unfortunately the third day all of the food was cold which made it less than appealing. The common areas were nicely done and appealing, however we did not use any of those areas. All in all it was a very disappointing experience.

Partner

4/10

Poor

24 May 2026

Stephanie

They had a lot going on this weekend so this isn't a review of the staff-just that the hotel is old and dingy. Lighting is super poor, the breakfast room has 0 windows and our room was quite old, dark and musty. The gym had a broken treadmill and a few free weights (it was clean though). I heard the pool was pretty good-just never made it there. Our friends waited 4 hours for their room to become available and another friend got moved to another hotel because they said a pipe had burst.

Friends_and_family Family

8/10

Excellent

24 May 2026

Steve

Nice hotel with restaurant and bar attached. Breakfasts were very good, a little different each day we were there. Room was spacious and comfortable. Complete laundry center available and very accessible, for longer stays.

Partner

10/10

Exceptional

23 May 2026

Debra

Yes everything was nice, But you had state teams with high school so you knew they were coming. Staffing was not adjusted for check in and restaurant and bar. Seniors were offered help with their bags because no elevator. They had difficulty climbing the stairs. You need to ask if senior or need elevator then put on the bottom floor. I’m sure this is not the only complaint you had. What about the ADA law.

8/10

Excellent

20 May 2026

Marie

Nice place. Comfortable rooms.

Partner

10/10

Exceptional

18 May 2026

Tanya

This was a great hotel. I stayed in a king size bedroom and there was plenty of room. My room also had a door opening to a courtyard which was nice. The staff was friendly and the complementary breakfast was a full buffet.

2/10

Poor

14 May 2026

Brooke

Sheets were not clean with hairs around the bedding as if they just remade the bed without changing sheets, bathroom wall did have what looked like a skid mark by my toilet paper roll:(( did try to make a complaint but no call back. Also was never given my pet deposit back when there was no issues when left

Pet

10/10

Exceptional

12 May 2026

Erin

Warm welcome at check in. Clean comfortable room. Decent breakfast.

Family

8/10

Excellent

10 May 2026

Penny

All was good, but the bird poop at the entrances was a little off-putting.

8/10

Excellent

05 May 2026

Terri

Basic clean hotel for the price. We had a room with a kitchen but there are no dishes or utensils, so basically worthless. Breakfast was average. Pool is not warm, however the pool room itself is a hot box. No hot tub. What is in the hotel pictures is an 18 inch deep kiddie pool.

Friends_and_family Family

6/10

Pleasant

03 May 2026

Jonathan G

Was disappointed there wasn’t a hot tub but when I looked at pictures it looked like there was one but it’s a kiddie pool. Our room had big gaps underneath the door leading to outside and we could smell cigarette smoke in our room. Plus side was the pool was huge and the staff was great.

Family_with_children

8/10

Excellent

27 Apr 2026

Jeanette

This is a very old hotel however it has been recently renovated in the last 3 to 4 years. It’s nothing fancy but it’s a good value for the price. Boston’s restaurant is right next-door. We came to Casper for a funeral and two members of our party stayed at this hotel. There was plenty of room for us to gather in the pool area and in the lobby we had dinner as a large group at Boston’s. I would rate the service as very poor. It took a great deal of time to get our drinks a long time to get our order taken, and there was never really any follow up. We then went to the bar and had drinks never seen a cocktail waitress, and when approaching the bar, the bartender with extremely rude upon checking out, my cousin took a picture of his receipt only to find the next day that the bartender had left herself a $10 tip very unacceptable. This hotel is nice because they have exterior doors that you can pull your car up to and not have to go through the entire hotel to get in and out of your room. The one thing that I did not like is, they had turned the hot tub into a kids pool. A hot tub would’ve been a very nice amenity for us. I would definitely stay here again.

Friends_and_family Family

4/10

Poor

23 Apr 2026

Joshua

Air conditioning went out in our room then the TV wouldn’t connect to cable it was just a blank screen then the toilet wouldn’t flush due to the chain breaking inside the toilet bowl. The maintenance staff did try to fix the air conditioner but nothing worked.

Friends

10/10

Exceptional

23 Apr 2026

Paul

Nice/unique western themed hotel

Family_with_children

6/10

Pleasant

20 Apr 2026

Jessica

The carpet is very dated and stained. The beds aren’t very comfortable. The staff was nice.

8/10

Excellent

19 Apr 2026

Andrew

Renovation still in progress but keeps the original style and feel

Family_with_children

8/10

Excellent

19 Apr 2026

James

Clean

Self

8/10

Excellent

17 Apr 2026

James

The staff is always very pleasant and helpful. The rooms are clean and comfortable. It’s really convenient to have the Bostons attached to the hotel. Great for a quick bite and a beer (or two!). This is the second time we stayed here, we will definitely stay again.

Family

2/10

Poor

16 Apr 2026

Trisha

Felt the most uncomfortable

8/10

Excellent

16 Apr 2026

Kristi

This is a unique property. It is a little older but has tons of character. Conveniently located off I25, it is closes to downtown as well as the main shopping areas. I would stay here again.

Self

6/10

Pleasant

13 Apr 2026

Jason

Breakfast was above average. Hottub was not working. Outdoor area was beat up andvrun down. Room was comfortable. The staff was amazing. Good value for the price.

Self

8/10

Excellent

13 Apr 2026

Dian

Breakfast has cook variety

Self

6/10

Pleasant

12 Apr 2026

Holli

I’ve stayed a couple of times now. Not worth the price. Staff was friendly and accommodating. Good breakfast. But the AC does not work well. You only have hot water super early or later in the morning. No hot tub. Deteriorating building. There was an open space where the peephole was on the door. They came to fix it but we had to stick a pen in there in the meantime. Just not worth the money.

Family_with_children

4/10

Poor

12 Apr 2026

Cortney

I booked and paid for a 2 queen bed room. I received a room with only 1 king bed. Very disappointing sleeping arrangement.

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

Alexis

Both stays, I was comfortable, felt safe, was in a good location and put close to work

6/10

Pleasant

07 Apr 2026

Shawn

This hotel is very old and needs some serious renovations. It does look like the staff tried to do everything they could but there’s only so much clean you can apply when the surface is that old.

Self

10/10

Exceptional

05 Apr 2026

Tabitha

Best place we’ve stayed at in a long time everyone is kind and helpful rooms are roomy enough for a bigger family food was delicious

Family_with_children

2/10

Poor

04 Apr 2026

Nic

I would not stay here it was terrible experience.

The room was over 80 degrees when I got there. They had to come adjust the thermostat. They had me open a window in a wind storm to cool it down which affected my allergies a lot with everything blowing in.

We waited at the restaurant for a long time to be seated. The staff was late to work or getting off a shift and did not seem focused on customer service. It was very disappointing.

I checked in to get rest after State Basketball for a long drive home and could not sleep most of the night. There were kids running up and down the halls talking loud and screaming. People working out in the fitness center at 2am and the walls are so thin you could hear the treadmill and loud bangs. You could also hear the laundry with people using it loudly in the middle of the night.

The room was not clean and the beds, showers and so forth subpar! I am so disappointed. I have never had a worse experience in a hotel except maybe once at a Super 8 and there were bed bugs so we checked out and got a refund.

Save yourself the agony, disappointment and waste of money by staying somewhere else.

Self