Name: MainStay Suites Casper
Address: 551 Granite Peak Drive, Casper, 82609, US

8/10

Excellent

03 Aug 2026

Jan

The staff was kind and helpful but no continental breakfast available.

6/10

Pleasant

02 Aug 2026

Scott

Mattress was a little lumpy!

10/10

Exceptional

01 Aug 2026

Ray

Great property right off the interstate. Staff were great and property was safe and quiet.

10/10

Exceptional

01 Aug 2026

Susan

Spacious, clean room. Plenty of motorcycle parking. Safe, close to interstate. Very friendly staff

8/10

Excellent

31 Jul 2026

Arlene

Overall, our stay here was good. The towels were a little old, the A/C unit could use a cleaning and the room smelled like a wet sock but overall everything else was good.

10/10

Exceptional

29 Jul 2026

Kathy

Clean room, served our purpose.

6/10

Pleasant

29 Jul 2026

Valerie

Staff could be more helpful.

10/10

Exceptional

26 Jul 2026

Pamella

We were very happy with the property. It was next to two other higher priced hotels.no breakfast didn't matter to us. Don't like powdered eggs so we were good. I would rather save the $30.

10/10

Exceptional

24 Jul 2026

Oscar

.

6/10

Pleasant

20 Jul 2026

Anne

Room was pretty clean. It did have some semi obvious small delayed maintenance items. Like around shower surround. Hard to explain. Few other little things here and there as well.

Closet had light switch behind door which was odd had to go into dark room shut the door and then turn on light switch in pitch black.

Toilet seat was gross and discolored with delamination ( making harder to clean) . It appeared cleaned but there was no cleaning something permanently stained.

I did love it actually had some kitchen items however it had one fork and knife no spoons and a very odd mismatch of items. it did say you could ask for other items. Lately a lot of places with kitchen don’t have anything so some items were nice.

It was a good decent priced pretty clean place to stay. I’ll likely stay there again. For the price. Don’t expect grander but it really wasn’t bad.

Friends_and_family Family

6/10

Pleasant

20 Jul 2026

Rebekka

It was fine for one night. The drawer in the kitchenette only had 1 fork, 3 spoons and a few spactulas, so cooking there would have been interesting. We found a towel from a previous guest still hanging from the ironing board in the closet and there was no flat sheet for the hide-a-bed in the couch. The TV required setting up before you could watch it. Other than that it was fine for a night, but I don't think I'll be heading back.

Family_with_children

8/10

Excellent

19 Jul 2026

Bradley

Nice enough place. Disappointing the ice maker was broken. The room was kind of an awkward setup. For the price and the vibe of the place, I felt there should have been more than just coffee for breakfast. Nothing really bad to say about the place other than I will probably look at others before staying here again. I was really disappointed in no breakfast for that price of room.

4/10

Poor

18 Jul 2026

Carolyn

The smell of the fridge about knocks you off your feet when you enter the room. I took my shoes off and the carpet was wet and gross. We turned on the tv and had no way to turn up the volume so we could not hear the tv at all. I would not stay here again.

Partner

10/10

Exceptional

18 Jul 2026

Shelli

This room was clean, the water pressure was great and the tub drained! I never realized how important those things were. The bed was comfortable and there were several ranges of pillow firmnesses. I usually struggle with finding one that is soft enough for just neck support but they had it. Great place and we’ll stay again if we’re ever out in this area for our travels.

Partner

10/10

Exceptional

17 Jul 2026

Sastri

Great experience, they have adjoining rooms fyi

Friends_and_family Family

6/10

Pleasant

17 Jul 2026

Jackie

Not bad place for one night stay.

Friends

10/10

Exceptional

16 Jul 2026

Ron

Easy access to interstate, good dining and shopping close by, good parking, staff was friendly and professional, room was clean and comfortable.

Family

8/10

Excellent

15 Jul 2026

Mike

The hotel was clean and well maintained, from what I saw. The room had a good bed and plenty of accessories.

Self

10/10

Exceptional

10 Jul 2026

cheri

Quiet and comfortable. Beautiful hotel and scenery.

Friends_and_family Family

4/10

Poor

06 Jul 2026

Mallory

Room was not clean, stuff on walls and sheets. No soap or shampoo to use, dingy towels

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Amy

Plenty of parking with easy access. The staff at the front desk are amazing and kind. Please note that they DO NOT offer breakfast in the morning but do have coffee. I would go back. The little kitchenettes were fully stock with what you would need to cook if that is a route you like.

Family

8/10

Excellent

05 Jul 2026

Jacob

Room was spacious! Sheets and bedding need some love. There was a hat left in our room... and TV did not work at first.. staff fixed it thou. But the pool and hot tub worked!!! And staff was very friendly.

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

John

It was good space for the price and new building also around new restraunts and fast food.

Family_with_children

8/10

Excellent

27 Jun 2026

Shirly

Not far form walmart fuel is close people were nice

6/10

Pleasant

26 Jun 2026

Chantae

The blinds on the back door didn’t close all the way so we had to put a blanket up to block out the sun.

6/10

Pleasant

22 Jun 2026

Judi

The bed was very uncomfortable and the foldout bed even worse.
When trying to use the media facilities, the front desk didn't know how to assist with machines that didn't work.
Other front desk people were very helpful and understanding when we checked out earlier than anticipated.
It was off putting to have to take out our own garbage and exchange dirty linen for clean.
We'll read the fine print before we book next time.

Pet

4/10

Poor

21 Jun 2026

Richard

Kind of a dump. Old and beat. Absolutely not worth the price. Holes in the sheets, dirty hallways and bathroom (my room had a broken toilet seat). This is one of those places it's pretty clear there isn't much attention to detail.

Self

6/10

Pleasant

18 Jun 2026

Brittany

The property needs a update and there was no breakfast even though the website said there was

8/10

Excellent

16 Jun 2026

Mary

Good size rooms

Pet

10/10

Exceptional

15 Jun 2026

Karla

Extremely happy with my stay at MainStay Suites in Casper. All the staff were great and always willing to help. The hotel was clean and well-maintained. Easy parking and there was always fresh coffee when I needed it. Will definitely visit again the next time I am in Casper!

Friends_and_family Friends

6/10

Pleasant

15 Jun 2026

Michael

There used to be breakfast now there’s not. Kinda disappointed

Friends_and_family Family

2/10

Poor

13 Jun 2026

CAROL

The phone and TV didn’t work.Two of the five light bulbs were out. The shower curtain in the bathtub was too short so the bathroom was flooded after the shower. I had to use the towels to clean it up and they were not replaced so I didn’t have any towels for the second day. The coffee pot didn’t work either.

Friends_and_family Family

2/10

Poor

12 Jun 2026

Ashton

Horrible

10/10

Exceptional

11 Jun 2026

Quinn

Room was nice and clean. Staff was great, super friendly. The mud nest (birds) on the balcony were a bit off putting, but not sure what could be done to stop/prevent it.

Would have liked a continental breakfast for the price.

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Bruce

Staff was great

Partner

10/10

Exceptional

09 Jun 2026

Michael

Room was clean and cozy. Pool, hot tub, and gym were clean. Pool and hot tub were handicap accessible. Staff was amazing, they went out of their way to help us ship something we picked up on our visit and couldn’t take on the plane. Did I mention clean, so clean. And quiet. It was a short stay but it was comfortable. Would stay again.

Partner

10/10

Exceptional

08 Jun 2026

Diana

Room was clean, well appointed , and great gym for a workout.

Pet

6/10

Pleasant

07 Jun 2026

MiKayla

Didn’t look like the carpet had been vacuumed and sheets were stained.

Family_with_children

10/10

Exceptional

06 Jun 2026

Patty

very clean hotel. friendly staff. it's our favorite place to stay in Casper

Partner

4/10

Poor

06 Jun 2026

Deborah

Room was not clean. It was a very grim my place. Glad we only had one night there and no more!

Partner

10/10

Exceptional

30 May 2026

Diane

The room was amazing. Loved the layout and it.felt.like a small apartment. Clean and comfortable! Would absolutely stay here again.

Friends_and_family Family

8/10

Excellent

27 May 2026

Michael

Na

Self

10/10

Exceptional

27 May 2026

Adam

Very clean and staff was very friendly.

Family_with_children

6/10

Pleasant

25 May 2026

Stephanie

The air conditioning in the room did not work well. Over used chemicals in the pool.

Partner

8/10

Excellent

21 May 2026

Chris

Hotel was definitely more run down than when we had stayed a few years ago. Staff was a little less caring too.

10/10

Exceptional

18 May 2026

randall

Clean rooms, nice people.

10/10

Exceptional

13 May 2026

Rose

Staff was excellent and very nice!! Room was big and comfortable!

Family

10/10

Exceptional

12 May 2026

William

I’m very please clean rooms

Self

6/10

Pleasant

09 May 2026

Desiree

Everything was good, except I was overcharged for the room. I reserved it through Expedia for $98 and was charged $166 at check-in.

Pet

10/10

Exceptional

28 Apr 2026

Bart

Nice rooms

Partner

10/10

Exceptional

16 Apr 2026

Apryl

The room is great! The staff (especially the General Manager) exceptional!! The hot tub and pool are a nice relaxing place.

Friends_and_family Family

8/10

Excellent

11 Apr 2026

Alissa

Good.

Partner

10/10

Exceptional

09 Apr 2026

Ron

Check in staff very friendly and helpful. Room was clean and bed comfortable. Good parking, near interstate with easy access, good restaurants near, quiet area and safe.

Family

6/10

Pleasant

30 Mar 2026

Leslie

It was O.K. if you have a newer remodeled room. We had to move since the lady next door kept yelling at her kids. The walls are super thin.

6/10

Pleasant

19 Mar 2026

Andreas

X

Self

4/10

Poor

14 Mar 2026

Joyce

Desk clerk at check in very unfriendly and put upon to have to check us in.

Partner

2/10

Poor

13 Mar 2026

Chelsea

BEWARE!!!! I recently stayed

6/10

Pleasant

08 Mar 2026

Elizabeth H

The stay was fine. But the hotel had no idea of our reservation. Even with my receipt and confirmation number, they had nothing on file. I have a trip this month and now I’m anxious to be using your service.

Partner

4/10

Poor

08 Mar 2026

Penny

There were very few amenities. Room was fairly clean, but I had to change the sheets because they didn’t appear to be clean, there was a brown spot on the bottom sheet. The pull out bed was broken, there were 2 tubes of shampoo and no conditioner, when I asked they never brought any. The workout room was pretty nonfunctional.

6/10

Pleasant

06 Mar 2026

Shaun

I stopped booking this hotel when they stopped doing cont. breakfast. When I booked this hotel this time it said it had cont breakfast. Showed asked and they had just stopped it again!

6/10

Pleasant

05 Mar 2026

Brenda

Room was clean, towels smelled like they hadn't gotten completely clean. Dish washer has hard water build up and bathroom sink and tub did not drain and had standing water as you showered and ran water in the sink

Family

2/10

Poor

02 Mar 2026

Kami

I booked through Expedia and paid at the time of booking. I was charged again when I checked in and no one would help me. Our toilet seat was stained and gross and the bathtub was dirty. The towels were thin and dingy and the remote for the tv didn’t work. I wouldn’t recommend staying here unless you want to be double charged for a run down hotel

Family

2/10

Poor

02 Mar 2026

Charles

he toilet in our room was broken- when we arrived we showed pics. They daid maintenance would fix the next morning. We came back to find it still broken and were simply told maintenance didnt come in today. No apologies no resolution. Came back 3rd night... STILL not fixed. Again they were unapologetic. The lady there that night found a part and finally replaced it. In the meantime- we had to remove tank lid and put our hands inside to force flush. Disgusting. They literally never apologized and I paid nearly 700 for this room. When hotels.com reached out to them- they still offered no resolution. We stay here every year for state tournaments and will never again. Terrible customer service and Id much rather pay a higher price for good service and staff who actually tend to issue and try to make things right. The young man literally snickered the third night like it was a funny oopsie. I find it appalling and so gross

Friends_and_family Family

10/10

Exceptional

26 Feb 2026

Stephanie

Very nice

Friends_and_family Family

4/10

Poor

15 Feb 2026

Nikole

The hotel was OK. Check in was not smooth. There wasn't breakfast, which really frustrated me.

8/10

Excellent

15 Feb 2026

Sarah

Yes

Partner

8/10

Excellent

18 Jan 2026

Sarah

Bed was comfortable, room was clean although small for a suite. Hotel staff were great , hot tub and pool were clean. Breakfast was sadly very very slim.

10/10

Exceptional

11 Dec 2025

Mark

Greatplace

Friends_and_family Family

6/10

Pleasant

12 Nov 2025

michelle

Room was pretty clean the microwave hadn’t been wiped out. The staff wasn’t super friendly just handed my key and didn’t tell me what room I had to ask.

10/10

Exceptional

10 Nov 2025

Jenn

Clean and quiet. Friendly staff! We stay here often!!

Leisure Family

6/10

Pleasant

02 Nov 2025

Carolyn

Yes. But the bed was so close to the outside wall it was not very easy to access the side of the bed. It was a room with 1 queen size bed
The room was clean!

6/10

Pleasant

02 Nov 2025

Carson

Everyone was super friendly, room was a little dirty not horrible but not great and the beds are awful. Overall not bad ive stayed in worse and would prolly use them again

6/10

Pleasant

01 Nov 2025

LYNN

Had to have 3 things fixed but they did get them fixed the next day and it could have been a little cleaner than it was overall it was ok

2/10

Poor

25 Oct 2025

Natalie

Parking area and outside of hotel were unlit. No lights were on. Front desk claimed it was because the timing hadn’t been adjusted yet (it had already been dark for almost an hour)… they came on later thankfully so we felt safe parking our truck and trailer in the lot.

First room we got had a broken toilet that was continually running so we requested a new room.

We right away went to dinner at another hotel and retuned to the second room we were assigned. Finally ready to head to bed after 12 hours of driving, we pull back the sheets and there are stains everywhere and hair. We left and requested a refund. Front desk had to call a manager and clearly made it seem like we were unreasonable and the problem. Still unsure if we will be receiving a refund. Hotel is gross and poorly kept. Should have trusted our gut from the time we pulled into the parking lot.

Leisure Partner

4/10

Poor

14 Oct 2025

Annette

Out tv never worked properly; you had to unplug it to turn it off; the light in our kitchen constantly flickered; had to ask twice for clean towels and toilet paper.

The hot tub was nice.

Business_and_leisure Partner

8/10

Excellent

11 Oct 2025

Lynn

The desk clerk was pleasant but not friendly.
We found bugs in the room but we were not compensated whatsoever. I even gave them the bug on a napkin.

Friends_and_family Family

10/10

Exceptional

10 Oct 2025

Ron

We have stayed at this property numerous times in the past, and it has always been an excellent stay. It is easy to access, has great parking, friendly and helpful staff, manager is out standing, shopping and dining is close by.

Leisure Family

8/10

Excellent

09 Oct 2025

Peter

This is a great property for families but needs alot of maintenance done. Ceiling paint peeljng in bathroom, bathtub not draining and standing in 6 inches of water. Beds very worn. Staff friendly and helpful.

Business_and_leisure Family_with_children

10/10

Exceptional

07 Oct 2025

Ty

We stayed here for several nights and all the staff was nice, good rooms, ect. No one bothered us, everything was quiet, and the staff was actually educated on service dogs which was very refreshing

Partner

6/10

Pleasant

06 Oct 2025

Emily

Bathroom was very dark with two lightbulbs on the mirror. This was the max light you could get. Bathroom door edge was rotting. Could not get onto balcony as door would not unlock. Asked about it and were told, “sometimes it’s just hard to open”. Room phone did not work at all despite being plugged in. Bathroom in pool area had the walls and vanity legs disintegrating and with large pieces missing. Hot tub looked like it had never been cleaned. Staff were not overly friendly. Most of hotel was aged but appeared clean.

Leisure Family

10/10

Exceptional

05 Oct 2025

JEFFERY

The room had been recently cleaned, painted and refurbished. Made me feel good that some companies are still being proactive with things.

Leisure Partner

10/10

Exceptional

02 Oct 2025

Jodi

Great room size and killer price!

Leisure Family

4/10

Poor

02 Oct 2025

Sandra

Hotel doesn’t seem to care about guest comfort. There was no air conditioning to speak of in my room, & it was very hot outside. A unit blowing a little coolish air wasn’t enough to cool the room it was in let alone 2 rooms. I’d already asked for a different room & was refused because of my little dog. Thought it would eventually cool down but it didn’t. By around 7, it was cooler outside. Couldn’t open windows since it was the ground floor. Extremely uncomfortable. Also, toilet handle was broken so had to open the tank every time to flush. No poop bags in the dispenser or water/cups/towels in the tiny fitness room. Some equipment wasn’t working. Meanwhile, front desk staff was mostly sitting around every time I saw them - 1 behind the desk & the other in the coffee area on his phone.

Self

4/10

Poor

28 Sep 2025

Shannon

The rooms were unclean, even aftee being moved. First room smelled of oee. Second room shower was dirty with leftovers from last guest. Air circulation sucks, so tried to open the window. It was broken like so i had to propt it open.

Friends_and_family Family

6/10

Pleasant

24 Sep 2025

Michelle

Hotel could use a refresh. Carpets seem very dirty in our room and the toilet barely flushed

Business Partner

10/10

Exceptional

24 Sep 2025

Caleb

It’s good. Worth the money. Kinda out of the way.

Leisure Self

10/10

Exceptional

24 Sep 2025

NARAYAN

Best customer service .

Business Family_with_children

2/10

Poor

22 Sep 2025

Anthony

There was no dish soap...even at the front desk. Light burned out in the bathroom. No maid service so we had to ask for towels and the night desk clerk had to check of they had any. It was really inconvenient for him as he had to get off his personal cell phone. They ran out of coffee in the morning. There was also no kleenex in the room and a lack of kitchen utensils and pans for a kitchenette. Very disappointed! Will not stay here again.

Leisure Family

6/10

Pleasant

21 Sep 2025

Nora

AC wasn't working properly and very noisy. There should be an indicator that the establishment did not have breakfast. There were a lot of guests this morning looking for food. The front desk clerk was very nice though and professional. It seems different though from previous visits and i don't think we will stay here again.

Leisure Family

6/10

Pleasant

18 Sep 2025

Heather

Treadmill out of order

Business_and_leisure

6/10

Pleasant

17 Sep 2025

Devida

Walls are so thin you could hear other people having their conversation in their room next to you. The bed was hard as a board restless night. The place was clean and the staff was pleasant.

Leisure Self

8/10

Excellent

16 Sep 2025

Raelyne

It was very clean and the staff was friendly. We had a balcony but the door would not open I had asked the front desk and they said they would look into but never actually did

Friends_and_family Family

10/10

Exceptional

15 Sep 2025

Dorothy

This was one of the best places we stayed. Large room, kitchenette was handy.
No continental breakfast was things to buy and heat and diners close in the area.

Leisure Partner

8/10

Excellent

14 Sep 2025

Jason

Clean room with plenty of amenities. A/c was struggling so it got pretty warm but that’s about it.

Leisure Family

2/10

Poor

14 Sep 2025

Carrie

Quality of room was not worth the price. Would have picked a cheaper hotel if I knew what I was going to get at this hotel.