Tru by Hilton Greenville

10/10

Exceptional

01 May 2026

kyle Leigh

Staff were absolutely amazing and super welcoming.

Family_with_children

8/10

Excellent

25 Apr 2026

Terri

Could have them clean more than every other day

Family

10/10

Exceptional

17 Apr 2026

Carol

Clean, quiet. Nice staff.

Friends_and_family Friends

6/10

Pleasant

13 Apr 2026

Justine

Friendly staff

10/10

Exceptional

12 Apr 2026

Shakeda

Great choice

Friends_and_family Family

2/10

Poor

21 Mar 2026

Robert

Booked room, got there and they were out of the rooms booked. There were a lot of broken things in the room, bathroom door wouldn’t shut. On top of that the water was brown, but safe apparently. I paid way too much.

Friends_and_family Family

10/10

Exceptional

16 Mar 2026

Myra

Awesome staff , excellent service and Wonderful rooms .

10/10

Exceptional

16 Mar 2026

Canvas

Clean room

Family_with_children

6/10

Pleasant

13 Mar 2026

Faneisha

Breakfast HORRIBLE. Power went out for hours no accommodations made

Family_with_children

6/10

Pleasant

11 Mar 2026

Jaquel

The breakfast was not to standard. Very few items were available. Which isn’t fair with the high room charges.

Friends_and_family Family

4/10

Poor

07 Mar 2026

Patrick

Furniture in the rooms did not meet the quality in the entry and common areas. Chair arms are nasty and broken tiles in the bathroom. Elevators and halls smell like weed. Most definitely not the standard of a property owned by Hilton. The hotel looks new on the outside while the rooms lack in a big way

Friends_and_family Family

4/10

Poor

06 Mar 2026

David

AC would not work properly in the first two rooms I was placed in. Hotel felt humid and had an off smell. Overall not a good hotel experience. Rooms are not well kept.

10/10

Exceptional

04 Mar 2026

Marques

Everything was good just missing a swimming pool

Partner

10/10

Exceptional

03 Mar 2026

Cindy

Lobby area and staff was very friendly

4/10

Poor

22 Feb 2026

Deanna

Could not get clean bedding and I stay two nights

Friends_and_family Family

10/10

Exceptional

18 Feb 2026

Stephen

Great stay

10/10

Exceptional

17 Feb 2026

Boris

Room was great

2/10

Poor

09 Feb 2026

Johnny

I have stayed at this Hilton on multiple occasions and have observed a decline in both the brand’s standards and the quality of maintenance. Visitors to Greenville may wish to consider alternative accommodations, as issues included malfunctioning bathroom toilets, inadequate front desk service, damaged or nonfunctional window blinds, and a television remote control without batteries

Business_and_leisure Family

10/10

Exceptional

27 Dec 2025

Samantha

Great stay

Friends_and_family Family

4/10

Poor

25 Dec 2025

Lashonia

Bed was hard as a rock. AC didn’t work properly.

Friends_and_family Family

10/10

Exceptional

07 Dec 2025

Kara

Everything was great!!!

Leisure Family_with_children

10/10

Exceptional

07 Dec 2025

Dwayne

Clean rooms very nice staff

Leisure Family_with_children

10/10

Exceptional

04 Dec 2025

Torrance

Everything was awesome

4/10

Poor

04 Dec 2025

timothy

The room was dirty. Carpet stained. Some lamps in rhe room did not work. Window shade was broken. Hair on the ciling and walls in the bathroom from some prior clients not cleaned up. And finally, the room had some kind of smoking damage either from a prior fir or from smokers, but we left the next moring with eyes burning from the environment. Pretty terrible.

Business_and_leisure Family

8/10

Excellent

25 Nov 2025

Kathy

Room was nice, staff was not friendly or helpful.

Friends_and_family Family

10/10

Exceptional

16 Nov 2025

Thomas

Excellent experience

Business_and_leisure Family

10/10

Exceptional

13 Nov 2025

Sally

The staff members that checked me in were very friendly. The room was comfortable and clean.

Leisure Self

10/10

Exceptional

12 Nov 2025

Brenda

Our room was clean and staff was polite and courteous. The continental breakfast was really good.

Leisure

10/10

Exceptional

10 Nov 2025

Keyanna

Yes

Leisure Family

10/10

Exceptional

01 Nov 2025

Ken

B

10/10

Exceptional

30 Oct 2025

Jessica

Awesome.

Business_and_leisure Partner

8/10

Excellent

26 Oct 2025

Rhonda

The staff were great, but there are areas that are concerning. People coming in and out eating and sleeping on the sofas in the lobby in the morning. For paying guest this is not what they want to see when they come to eat breakfast.

Leisure Family

6/10

Pleasant

26 Oct 2025

Lucinda

The staff were nice and friendly. The only thing I didn’t like was every time we left our room, a desk clerk would have to let us back into the room. We didn’t have a door key. This was a huge inconvenience.

Leisure Partner

8/10

Excellent

26 Oct 2025

Myasia

Key card system was down so staff had to let us in our room anytime we needed to get in

Leisure Family

6/10

Pleasant

23 Oct 2025

Frannie

No hot water in the room for showers or in the sink.

Leisure Family_with_children

4/10

Poor

17 Oct 2025

James

The staff was great. The parking lot was littered. The look of grimy everywhere. The room was in need of repairs. Such as shelf pulled out of the wall, cracked corners of shower wall, shower seat missing with screws sticking out, the bed was sloped to the outer edge so was totally uncomfortable. Not impressed by no hook by sink for hand towel. And lastly the price for this accommodation was way over priced. We will never stay at one of these again.

Leisure Partner

10/10

Exceptional

14 Oct 2025

Joy

Rooms show some wear and tear. Window treatment would not raise. Wall hangers fornclothing had parts missing. Room was very clean. Bathroom had plenty linens and i loved the walk in shower.

Leisure Partner

4/10

Poor

08 Oct 2025

Calvin

TV did not work, and had to move my elderly parents up a floor, which was very difficult. There was no microwave in the room and the fridge was tini-tiny. Expensive for what you not get. There is absolutely nothing within walking distance and there were more things that didn't work that what did.

Friends_and_family Family

10/10

Exceptional

05 Oct 2025

TYRONE

The staff were professional and nice out of 1-10 I GIVE THEM 11 Ve r m

Friends_and_family Family

10/10

Exceptional

26 Sep 2025

Candise

Room was clean and staff was very friendly.

Leisure Partner

8/10

Excellent

15 Sep 2025

Susan

Simple but adequate

Business Self

6/10

Pleasant

13 Sep 2025

Shenise

Shower area dirty
Towels dingy
Old sheets

Leisure Partner

4/10

Poor

08 Sep 2025

Teena

Beds comfortable.

10/10

Exceptional

21 Aug 2025

Robbinn

Family trip

We had an amazing time. The hotel was clean, roomy and we enjoyed playing pool and just conversation. Very nice ambiance.

Friends_and_family Family

6/10

Pleasant

13 Aug 2025

Gina

Reservations was King Room, received 2 full?

Leisure Partner

10/10

Exceptional

20 Jul 2025

Timothy

Property was very maintained and very clean would stay again

Leisure Family_with_children

8/10

Excellent

16 Jul 2025

Cathy

Bad experience, great staff

We got a room with 2 queen beds. One bed was not made up. Looked like someone just crawled out of it. Garbage in trash can and dirty towel in the bathroom

The staff were VERY nice to try and make it right.

Business

2/10

Poor

13 Jul 2025

Craig

The hotel is subpar for its price point. All the trash cans are overflowing with garbage. The chalking in bathrooms are peeling and moldy. The sink drains extremely slow. The hot water got the shower stop working and we were force to take a cold shower. The towels are very thin and cheap. We ask for more towels and none were clean. The staff is never at the front desk, they are always sitting in a booth on their personal phones while the lobby is a mess. Multiple people walk out of the hotel base on the quality to go to the Hampton Inn across the highway. Do not stay at this hotel unless you want a memorable experience of amazingly bad hotel experience.

Leisure Family_with_children

2/10

Poor

13 Jul 2025

Rajerrica

The first night the air didn’t get cold, and after that everything was downhill. The phone didn’t work in the room. Certain lights didn’t work and the water for the shower was cold. Didn’t have enough towels, and some of them wasn’t clean. property was a mess a hot mess.

Leisure Family

6/10

Pleasant

10 Jul 2025

Meghan

Not great, only stay if you have to

No towels in room when we arrived, no ice bucket. Front desk staff was great and got us towels. No hot water at all!!

Friends_and_family Family

4/10

Poor

08 Jul 2025

Darrel

I appreciate that the property is situated away from other properties and is fairly new
The property is not clean. The elevator needs to be cleaned and shined. The hallways need to be vacuumed. The floors in the room were sticky, neither swept nor mopped. We sanitized our room, drove eight hours, and our room was not ready when we arrived. the breakfast was skimpy, not many choices. The towels were rationed had to ask for them the hotel has great potential just need more help.

Leisure Partner

6/10

Pleasant

07 Jul 2025

Verified traveler

It was an OK stay. I did have a little trouble checking in. It got resolved and everything was good. Room was clean.

Partner

8/10

Excellent

30 Jun 2025

Ruth

Room was clean

Leisure Self

10/10

Exceptional

16 Jun 2025

Christian

Great place to start for a night or two

Business_and_leisure Family

10/10

Exceptional

14 Jun 2025

Kimberly

I liked it is newer hotel in the area. It's close to shopping and restaurants. Very clean. Staff were super nice.

Leisure Family

10/10

Exceptional

13 Jun 2025

Whitney

It was good

Partner

10/10

Exceptional

09 Jun 2025

Stacy

Great stay everyone was was very nice and the property is nicely kept

Partner

10/10

Exceptional

02 Jun 2025

Roger

The place was very clean

Leisure Partner

10/10

Exceptional

31 May 2025

Lynn

Very clean. Nice place to stay

4/10

Poor

30 May 2025

Lex

It was great until I tumed my air up a little to shower and it never worked again. We had to change rooms.

Business_and_leisure Partner

10/10

Exceptional

26 May 2025

John

Great service friendly staff

10/10

Exceptional

23 May 2025

Debra

Very nice people

The front desk personnel were very friendly. The manager and another local man recommended a good restaurant.

Friends_and_family Family

6/10

Pleasant

18 May 2025

Jackie

It would have been okay but the fridge was only Luke warm, only two towels and it was reserved for 3 people. Will not be staying at this hotel again.

10/10

Exceptional

14 May 2025

Tamarkius

Best hotel in Greenville besides Harlow’s! Nice rooms, clean bathroom, tremendous staff and service.

Business_and_leisure Partner

8/10

Excellent

08 May 2025

Chandrea

Except for the brown water, we enjoy the stay.

Leisure Family_with_children

8/10

Excellent

26 Apr 2025

Barbara

Had a problem getting towels on the second day.

Leisure Family

10/10

Exceptional

20 Apr 2025

Cordero

It was amazing

10/10

Exceptional

13 Apr 2025

Jermarquis

Every thing was good and smooth no problems at all !

Business_and_leisure Partner

10/10

Exceptional

11 Apr 2025

JD

Very friendly and courteous staff. Clean room and good breakfast.

Business

8/10

Excellent

06 Apr 2025

Quashika

It was nice

Leisure Family

6/10

Pleasant

06 Apr 2025

Yashica

The rooms have NO closet space! The blinds were broken & just horrible. The overall layout isnt anything what i expected for a fairly new hotel. The breakfast wasn't pleasing & no coffee available during breakfast hours. Come on!

Business_and_leisure Family_with_children

8/10

Excellent

23 Mar 2025

Ollies

The water system was not great. After run water for a second the water turn brown looking....but other then that the staffs was great and well communication with you of ypu had questions about anything...

Leisure Family

10/10

Exceptional

02 Mar 2025

Andrea

Safe ,quiet and clean

Business_and_leisure Family

10/10

Exceptional

18 Feb 2025

Angela

The staff was very friendly.

Friends_and_family Family

10/10

Exceptional

01 Feb 2025

Annette

Nice motel

Friendly personnel. Clean comfortable room.

Partner

10/10

Exceptional

27 Jan 2025

Stacy

It was a good stay

Friends_and_family Family

6/10

Pleasant

24 Jan 2025

Marsha

Water was dirty; could not drink it. No microwave or coffee maker in room. Overpriced

Leisure Pet

8/10

Excellent

06 Jan 2025

Verified traveler

The hotel was clan and the staff was nice. I gave a 4 because of the guest that was next door. The kids ran up and down the hall all night, tv loud I honestly didn’t sleep well at all. Other than that everything was fine. Nice area to stay in.

Friends_and_family Family

10/10

Exceptional

05 Jan 2025

Kearrah

Friendly

Partner

2/10

Poor

20 Dec 2024

Mark

The shower was dirty, the trim around the door was coming apart and did nothing to stop water from running in the floor. The AC/Heat did not work in the room, it was miserably hot. The breakfast was very limited with the pancake machine being broken, no milk. It seems like very minimal maintenance and upkeep if any at all is being done.

Business Self

8/10

Excellent

08 Dec 2024

GWENDOLYN

Towels didn’t look clean at all.

Leisure Self

10/10

Exceptional

05 Dec 2024

Robbin

Loved the staff here. Pearl working the front desk was so nice and helpful. Joe showed me where breakfast and coffee was located and said to find him if I needed anything.

Business Self

2/10

Poor

29 Nov 2024

John

No breakfast no towels said that the worker didn’t come in

Leisure Partner

6/10

Pleasant

29 Nov 2024

Verified traveler

Disappointed for the price that was charged

Didn’t receive a key to my room; due to the door locks were not working. Customer service had to come open the door every time I left my room; which invaded my privacy for me and my guess. No breakfast or attended to setup breakfast. Customer service tried to manage the desk and setup breakfast, which caused long lines and limited service and food. Bathroom door would not close. Again, no privacy when using the bathroom in private.

Friends_and_family Family

8/10

Excellent

25 Nov 2024

Wanda

Great staff.

It was much better than my last stay at this hotel. The staff was way friendlier and welcoming.

Friends_and_family Family

8/10

Excellent

23 Nov 2024

Melva

Loved the clean and modern decor. Loved that the room and bathroom were also clean and had a large walk-in shower!

Business_and_leisure

8/10

Excellent

16 Nov 2024

Chase

Good place to stay not a great town . Waters yellow .

8/10

Excellent

14 Nov 2024

Marty

I had never stayed at a Tru hotel before. The staff members were all very friendly & helpful. What I didn’t like was there wasn’t a coffee maker or microwave in the room. So, I had to get dressed & go to the lobby to get a cup of coffee.

Business Self

6/10

Pleasant

09 Nov 2024

Carol

The breakfasts were not good. Coffee always ran out. Pot that said oatmeal was grits, eggs were not good. No milk, very little fruit

8/10

Excellent

08 Nov 2024

Fragier

Property needs some attention, some items were not working properly and some were not available.

Business_and_leisure Family

10/10

Exceptional

21 Oct 2024

Eronica

It was great

Family_with_children

4/10

Poor

20 Oct 2024

Dranell

House keeper service no good, no towels available. Trash in dining area was running over. Coffee counter not clean properly.

Leisure Partner

6/10

Pleasant

17 Oct 2024

DAWN

Staff was sweet, property was ordinary for Hilton.

Leisure Friends

8/10

Excellent

11 Oct 2024

Robert

I stayed there for 14 days and they only cleaned my room 4 times

8/10

Excellent

10 Oct 2024

Robert

I stayed there for 14 days and they only cleaned my room 4 times.

Business Friends

2/10

Poor

10 Oct 2024

Jackie

No light in room. Very dark. Electric outlet did not have a cover. Wires were exposed. I was double charged for my room. Not clean. Would never stay there again.

2/10

Poor

09 Oct 2024

Jackie

Lights did not work in room. Night darling shade fell down and there was no way to roll it up. They had it wedged in window seal so it would stay up. Bathroom was dirty furniture was nasty. At 2 AM toilet stopped flushing. I literally had to fix toilet myself. I was here with my 95 year old father to bury my mother. A terrible night before the day we would never forget Lobby was filthy

8/10

Excellent

07 Oct 2024

CLYDE G

Hot Coffee

Hotel clerk was very accommodating and always had a smile on her face. A few minor maintenance issues with the room but all in all a pleasant stay. Coffee was very hot!

Business

10/10

Exceptional

06 Oct 2024

Jamie

Its nice. Would definitely recommend

Leisure Partner

6/10

Pleasant

05 Oct 2024

Ellen

Property was fine. Was unable to receive the reunion discount even tho it was stated per reunion committee that hotel was to give discounted rate