Name: WESTGATE RESIDENCE HOTEL
Address: 8 8 BANGMUANG SUB DISTRICT BANGYAI NONTHABURI 1114, Nonthaburi, 11140, TH

2/10

Poor

22 Feb 2026

Ma Sofia

Very misleading impression — we left immediately

The lobby initially gave us confidence. It was cool, clean, and smelled good. Unfortunately, that seemed to be where the positive impression ended.

Once we were taken to the guest room area, the difference was striking. There was a strong unpleasant odor, and the hallways and room felt old, worn, and poorly maintained. We also saw a large visible stain on the carpet outside our door, which was very concerning.

Based on the photos, especially of the terrace, we expected a much higher standard. In reality, the room and surrounding areas did not match the impression the listing creates.

We felt uncomfortable staying and chose to leave immediately and book another hotel. We raised our concerns and requested a refund, but this was refused.

This property looks appealing online, but our actual experience was completely different. We do not recommend this hotel at all.

Family_with_children

8/10

Excellent

15 Feb 2026

N.

Next to a little canal which is full of life. The birdsong during breakfast was wonderful (and the breakfast is really nice, even had fresh honey from a piece of honeycomb!)

8/10

Excellent

06 Feb 2026

Tony

The staff was exceptional and this made it for a very stay. The room needs to be updated, the wallpaper was peeling.

Leisure Partner

2/10

Poor

04 Mar 2025

Siegfried

💀

8/10

Excellent

26 Jan 2025

Dave

Nice staff, easy check in. Good breakfast. They use chemical to make the lobby smell nice, very overwhelming to the sensitive nose. But nice stay, very close to bus station back to Hua Hin

4/10

Poor

03 Jul 2024

Khen

The bathroom needs to be fixed and updated.

Leisure Family_with_children

2/10

Poor

28 Jun 2024

Andrew

They advertise with old photos making it look nice and new. But it was very old and not maintained. Sheets and towels were not clean.
Minibar was empty, bathroom tapes and waste not working.
Very disappointed and have requested a refund.

Leisure Family

8/10

Excellent

05 Jan 2020

Verified traveler

Nice hotel, quirky theme, service is excellent only negative as has been mentioned in other reviews is the rock hard bed, makes for an uncomfortable sleep & sore body.

Self

8/10

Excellent

21 Dec 2019

Steve

The rooms are a bit small but adequate breakfast very good but the bed was rock hard apart from the bed its ok

Friends_and_family Family

8/10

Excellent

09 Jul 2019

Brian k

Unique hotel

A very unique hotel. Caters to local weddings and has a knitting theme to it (flowers in the vases and photos are knitted) and done tastefully. Rooms are simple but ok. A little dark since only bathroom has a window. Bed is hard and for me was uncomfortable but others may like it. Area is ok--near Westgate Central Plaza shopping mall, but no a good area for walking. Wifi was fine and lobby was comfortable to work in.

Friends

8/10

Excellent

06 May 2019

Pamela

The hotel appeared to be a typical business stay type hotel.
Super friendly staff, a nice restaurant on site with a quirky knitting motif.
Unfortunately the bed was a killer, preventing a good nights sleep. Aside from that, for the price, not bad.

Partner

8/10

Excellent

21 May 2018

Jackie

We happy we well come back a again.

Hi..I and my son still like it we are happy.

Family

8/10

Excellent

22 May 2017

Franklin

Good if you can figure out how everything works

I stayed in the smaller room which is about half the size of an average hotel room. The bathroom is combined with the shower which makes it a challenge to use the sink without getting your feet wet after you take a shower. I just threw a towel on the floor after showering. I did have some difficulty figuring out how to turn on the shower. I called the front desk and they came quickly to help me, pointing out the square piece of metal where the hose comes out is actually a handle. I also had difficulty with the TV until I noticed that it was unplugged. Between the TV, fridge and cable box, there are no free outlets on that side of the room and you have to unplug something if you want to use a coffee pot. It also isn't obvious how to turn on the A/C. You have to use a remote control. Once you get all that figured out, the room is quite usable. Looks like it has gone through some recent remodeling, so much so, that the price tag sticker was still on some of the moldings in the bathroom. At $46/night, this is a cheap hotel, but they try to spruce things up with various decorations based on knitting. I would say the bed was pretty hard, but not uncomfortable. This is the only place I've been to where they make towel animals for your bed. Little touches like that make it seem more expensive that it really is. I must say I was impressed with the free breakfast which is more like a Thai buffet lunch with a lovely view of the canal. They do require a 1000 baht cash deposit.

6/10

Pleasant

08 Dec 2016

Pranom

Everything was ok for this hotel but staff very helpful

8/10

Excellent

04 Feb 2026

hyunjin

So so

Self

8/10

Excellent

03 Feb 2024

Odd-Arne

Hard seng

Usedvanlig hard seng, men det gikk an å sove i den.
Servicevennlig betjening som raskt rettet opp feil tildelt rom.
Veldig mye mygg i gangen og heisen.
Den beste spaghetti carbonara jeg har spist utenfor Italia, god frokost.

Partner

10/10

Exceptional

02 Nov 2022

sadayu

สะอาด

Business_and_leisure Friends

8/10

Excellent

06 Feb 2020

Verified traveler

ที่พักดีค่ะ นอนหลับสบายเงียบสงบค่ะ มีระบบป้องกันรักษาความปลอดภัยในการขึ้นห้องพัก แต่การตกแต่งห้องพักไม่สวย ไม่เหมาะสมกับราคา และถ้าภายนอกโรงแรมมีการปรับปรุง ตกแต่งให้สวยงามเหมือน การตกแต่งภายในโรงแรม จะดีมากเลยค่ะ

Business Partner

6/10

Pleasant

17 Jan 2020

Watchareeporn

เวสเกต

สะดวก ใกล้กับศูนย์การค้า แต่ห้องเล็กไปนิดนึง

Business

4/10

Poor

17 Sep 2019

HYEONIL