El Roble

10/10

Exceptional

23 Jun 2026

Elias

Un lugar tranquilo

Family

6/10

Pleasant

22 Jun 2026

Victoria

This isn't a bad resort, but it's definitely not a five-star. It's very dated. They are under construction, so hopefully that will help. They seem to be very well-staffed because there was always lots of employees walking around. The food was average. The room was clean enough but again, just showing its age so there was rust, cracks and fading. The grounds and pool looked nice, but we didn't use them. Check-in was very easy and the staff was friendly and helpful.

Partner

6/10

Pleasant

21 Jun 2026

Robert

La limpieza de todo el lugar destaca.

Lástima que algunos del personal en puestos claves (recepción y bares) no atienden de buena manera, se notan de mal humor y la manera de dirigirse a los huéspedes no es la correcta.
De aclarar que son solo algunos y no todo el personal.
Aparte de eso fue una muy grata estadía.

Partner

10/10

Exceptional

19 Jun 2026

Patricia A.

Great food and wonderful service.

Partner

10/10

Exceptional

18 Jun 2026

Jamilet

Rooms were very clean. Staff helpful

Family

6/10

Pleasant

14 Jun 2026

Alicia

El aire acondicionado de la habitación no enfría lo siguiente en las noches hace mucho calor y el abanico no funciona,la ficha p q salga agua fría se tiene q abrir muy poco la llave y es incómodo al bañarse ya q se tiene q quedar muy pegado a la pared.

Family

10/10

Exceptional

13 Jun 2026

JEREMY

Estaba bien el hotel

Family

8/10

Excellent

09 Jun 2026

Fiorella

En general las amenidades, servicio y entretenimiento muy bien. El check-in tardó mucho. A las habitaciones de la parte premium les vendría bien una renovación, ya se les nota sus años, en la reserva indicaba que tenia balcón pero era una terraza en el primer piso, con el aspecto positivo de que contaba con acceso directo a la piscina y el bar. La playa no es la mejor, el mar es peligroso, el muelle es bonito.

Friends_and_family Family

6/10

Pleasant

08 Jun 2026

Mayra Lucy Lara

Las personas de recepción son muy lentas, nada atentos groseros ... nos cambiamos tres veces de habitación por problemas de fuga de agua, no servía tv. Sucia etc. No recibimos ninguna atención de su parte, sólo cambio de habitación... felicidades a los animadores, personal que atiende en los restaurantes... la comida está bien.... fuimos a festejar su cumpleaños de mi esposo pensé que le iban a cantar las mañanitas y son un poco fuera de ambiente en la cena....ése es mi forma de ver las cosas.

Partner

8/10

Excellent

08 Jun 2026

Stanley

Todo excelente, habitaciones y servicio

Friends_and_family Family

8/10

Excellent

06 Jun 2026

Sergio Vargas

I booked a room with a king bed and a queen bed. I received a room with 2 full siza beds. Not what I reserved!

Family

10/10

Exceptional

02 Jun 2026

Mariannia

The WiFi was horrible.
The tv was blurry,

Family_with_children

8/10

Excellent

30 May 2026

Brandon

Staff is great, rooms were clean, food is not the best unless you’re in the premium building.

Partner

8/10

Excellent

26 May 2026

Jessica

Las habitaciones son excelentes como siempre, casi no soy de comer pero me parece que si estás pagando un todo incluido en los snack deberían de dar las porciones que gusta de una vez, y no solo que el personal te diga solo te puedo dar un pedazo de pizza o una hamburguesa… no me gustó que le dijeran eso a mi esposo y mi papá. Ya en pandemia habíamos ido y pasó lo mismo, pero pensé que era por pandemia. Ahora volvimos a ir y sigue siendo lo mismo definitivamente no volvería

Family

8/10

Excellent

26 May 2026

Yunalisa

staff are friendly but if you need something for the room you have to go to the office because the room telephone did not work.

Partner

6/10

Pleasant

23 May 2026

Alejandra

La Habitaciónes y el baño están un poco descuidadas

Family_with_children

8/10

Excellent

21 May 2026

Ana

En general bien. El lugar un poquito deteriorado. El 90% del personal con buena actitud y buena atención.

Friends_and_family Family

10/10

Exceptional

20 May 2026

Maria

Everything was ok.

Family

8/10

Excellent

19 May 2026

Katherine

Not bad for the money! We definitely had a good time but be prepared to stand in lines for food and drinks. Pools were very nice and the location on the beach was very pretty. There is a nice pier you can walk out on as well.

Friends

10/10

Exceptional

16 May 2026

Landon

Great staff and a great resort.

Partner

10/10

Exceptional

16 May 2026

Robert

Great!

Partner

6/10

Pleasant

15 May 2026

Allan

The food and exterior is fine but the hotel shows the ages on it.

Family_with_children

6/10

Pleasant

15 May 2026

Elber

The exterior and Food is good, but the room has a condensation issue, this is not good and makes the room and the hotel to show the ages

Family_with_children

6/10

Pleasant

13 May 2026

Ana Luisa

The evening show was great. There were a lot of choices with the food. The staff were friendly and helpful.
There were limited washrooms and one was closed most days. The pool smelled like pee. Renovations outside our room for the duration of our stay were noisy and dirty. WiFi is slow and all amenities info is online, so access to the needed information was lacking.

Family

6/10

Pleasant

08 May 2026

Marco Antonio

Mejorar en muchas áreas.

Family

10/10

Exceptional

07 May 2026

Rosaura

La comida

Family_with_children

10/10

Exceptional

03 May 2026

FLORIANE

The room was implacable and all staff have been extremely friendly, polite and very attentive. The food was varied and very nice every day.
Good list of cocktails and the bar staff would also happily give you something that is not on the list or make all the twists you asked for, and they would remember you even though the resort was very busy.
Didn’t use the parking so cannot comment on that.
We had a perfect 8 night stay and would very happily return to the resort.

Partner

10/10

Exceptional

01 May 2026

Jose

Muy bueno

Partner

10/10

Exceptional

01 May 2026

Luis F

Excellent staff and nice place to visited, definitely I’ll be back in my next trip.

Friends_and_family Family

6/10

Pleasant

26 Apr 2026

ALEXANDER

La comida de los restaurantes con reserva excelente pero el bufet deja mucho que desear ya que los platos no están bien elaborados y con poco sabor.

La atención del personal excelente, fue lo mejor, siempre amables y atentos.

Al menos en mi habitación habían una cantidad muy grande de mosquitos (mate al menos 30 - 40), otros insectos pequeños y hasta una pequeña cucaracha.

El baño no olía bien, y la puerta del baño deja pasar toda el agua cuanto uno se baña por lo que hay que secar todo el piso luego.

Partner

2/10

Poor

26 Apr 2026

Esteban Hernández

Tuve una experiencia terrible con el restaurante premium, soy alérgico al chile picante y en una de mis comidas me sirvieron un caldo (dicen sopa de mariscos) que venía un camarón y otra cosa, resultó ser que la otra cosa era un chile picante entero que estalló en mi boca cuando intenté comerlo sin saber que era… un grupo de meseros se reunieron a reírse y al increparlos por lo sucedido se burlaron en mi cara… de las peores experiencias que he tenido en un hotel o restaurante.

Family

8/10

Excellent

24 Apr 2026

Maninder

Staff was helpful. Building is showing age but amenities seem to be good. They are trying to take care of the property. Buffet was good and being all inclusive you don't have to worry about anything

Partner

10/10

Exceptional

24 Apr 2026

JOSUE

Conveniente

Friends_and_family Family

10/10

Exceptional

24 Apr 2026

Kenneth

Ok

Friends

4/10

Poor

17 Apr 2026

Amanda

If you are visiting for your first time to Costa Rica this is not the place. When we checked in at midnight we walked to our room, that was farthest from front desk, and the keys did not work. Had to walk back to get keys that worked then the door latch on the inside caught so we had to Jimmy it open. The rooms were not well maintained and the doors did not seal so bugs would crawl in the room and we would have to kill at least 5 bugs a day. The shower only had hot water so could not adjust the water temperature. The staff was not helpful at all and no one seemed to really know what was going on. No instructions were given to us that we had to make a reservation to use the restaurants for dinner. We went to have dinner the first night and only 1/3 of the tables were full. They would not seat us simply bc we did not have a reservation. There were only 2 of us. We paid for the premium to be able to eat at the restaurants. We tried to make reservations the next day and got declined on the app. Went to the front desk and had to wait then found out to make reservations we had to talk to someone else the front desk could not help. They had plenty of open times so there was no reason for it to have been denied when we tried on the app we were told to use. It seems more like a local vacation spot not for visitors from other countries. You get what you pay for here. Worth spending the extra money for a better experience. The views were great.

Partner

10/10

Exceptional

15 Apr 2026

Patrice

Safe

10/10

Exceptional

13 Apr 2026

Daniela

Muy lindo todo la atención 10 de 10 la habitación exc la comida muy buenas en realidad todo muy bueno

Partner

4/10

Poor

12 Apr 2026

Esteban

Not even water in the honey moon room, no VIP bracelet available

Partner

6/10

Pleasant

12 Apr 2026

Kimberly Ann

Bar rarely open

8/10

Excellent

11 Apr 2026

Josue

Normall

Friends

10/10

Exceptional

10 Apr 2026

Milena

I really liked the customer service, the beach is not as beautiful as others but the activities, the food, the shows and the staff were great. The room was also amazing, my kids loved the slide in their bed. I will definitely come back

Friends_and_family Family

10/10

Exceptional

08 Apr 2026

Daniel

2 camas para 3 personas fue incómodo.

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

Esther

Good AC

Friends

8/10

Excellent

05 Apr 2026

Sandra

yes

Family_with_children

4/10

Poor

02 Apr 2026

Lucia

The pools were filthy, on the border they had a layer of something greasy.

The room was “premium” it had an exclusive pool. the shower didn’t worked properly. No AC control. There were bedbugs. The balcony was nice

The food in general was bad, in some cases disgusting… when I asked for some ingredients for allergy they didn’t know and didn’t bother to follow back.

The kids animation was good

Family_with_children

4/10

Poor

28 Mar 2026

Gloria

The elevator was broken, the air conditioning wasn't working properly, and the guest in the other room was drunk and shouting.

Family_with_children

10/10

Exceptional

25 Mar 2026

Jenny

excellent

8/10

Excellent

23 Mar 2026

Robert

Llegue con tiempo, tardan en hacer check in.
Si deseas reservar uno de los restaurantes a la carta, debes hacerlo muy temprano y no espere a que te respondan, debes revisar por tus medios.

Family

10/10

Exceptional

21 Mar 2026

Jose

Nice trip

Partner

8/10

Excellent

21 Mar 2026

Joanne

This hotel was a great find - but keep in mind that we stayed in the upgraded area, building 3. We did hear people complaining about building 1.

Everything was well looked after, the food was good, the grounds are lovely and the pools are terrific. I would definitely return.

Partner

10/10

Exceptional

18 Mar 2026

Barbara

Our needs were very well met. The pool activities were great fun. i enjoyed the Salsa and Merengue dance class with Ashley and Gustavo and the pool water aerobics classes were great fun. Lulu and others were great instructors.

I am on some medicine that needs refrigeration, and the staff brought me a medical refrigerator so I could get my medicine during the stay. They went above and beyond to take care of us.

The nightly dance shows are stupendous! We couldn't catch all the comedy dialogue in Spanish, but it was fun anyway, and the dancers and splendid costumes were amazing.

Partner

4/10

Poor

16 Mar 2026

Krista

The overall interior maintenance of the rooms was poor. The staff were not polite nor accommodating, the check-in and check out was disorganized and inefficient. The night shows were entertaining and the bar staff were great!

Family_with_children

10/10

Exceptional

13 Mar 2026

Janice

The pools and grounds were beautiful .
We loved watching the sunset every night at the pier.

8/10

Excellent

13 Mar 2026

Todd

Ocean was visible from room...staff was friendly...no coffee available on property til 7 or 7:30. Not sure if we were habitually too late but tried to make reservations multiple times, sometimes days in advance, for the on site restaurants only to get rejected every time but one. Did not use many of the amenities as we were always out adventuring in the country and had no need for any of the amenities.

6/10

Pleasant

13 Mar 2026

bonnie

If the windows weren’t a disgusting mess we could have seen the ocean.
It’s the best hotel in the area but the property is very worn.

10/10

Exceptional

09 Mar 2026

Catherin

Muy bueno

4/10

Poor

08 Mar 2026

Laicy

The location was great, the beach was beautiful. The room had extensive water damage and smelt like mold. The pool was dirty - milky water, stunk, and lots of tree debris. Lots of parking which was great and we could use the amenities while waiting for our room after an early arrival. The restaurant food was great - only with a reservation - but the buffet was not. We will not return.

Partner

10/10

Exceptional

06 Mar 2026

James Everett Laxson

We had the perfect room located in the Premium section. The staff was incredible, Stephen, Christian, Jimmy and Javier to mention a few of the bartenders. Shirley and Tiffany were the hostess with the best personalities at the premium restaurant. We had the most incredible time and cannot wait until our return.

Family

6/10

Pleasant

06 Mar 2026

Marisol

Great food, family friendly

8/10

Excellent

05 Mar 2026

Roger

The resort was good, staff was friendly nothing wrong with it

Partner

8/10

Excellent

04 Mar 2026

Caitlyn

Overall the stay here was very enjoyable. It is an older resort, but it is clean. The beaches do not have chairs / loungers on them. There were no people on the beach / in the ocean when we were there. So expect the pools to be busy.

Family_with_children

4/10

Poor

01 Mar 2026

Wendy

Not enough staff were English speaking. Always told us, \"no speak English\". Couldn't get reservations on your app, always said rejected, unless we went and seen a guy. No bacon for breakfast was a disappointment. Activities and entertainment were always in Spanish which you couldn't understand. Food was good.

Friends

10/10

Exceptional

01 Mar 2026

Karol

Clean areas and nice staff

Friends_and_family Friends

4/10

Poor

01 Mar 2026

Priscilla

Sinceramente pagamos el premium y no sentimos ninguna diferencia con el regular. Nunca conseguimos campo para cenar en alguno de los restaurantes a pesar que reservabamos temprano. Nos dieron habitaciones normales porque no habían premium, que todo bien pero no compensó con el resto del trato.

Dimos la queja en recepción pero no nos tomaron en serio honestamente. Somos un grupo de 10 viajeros que pagamos $3000 y nos faltó. El staff muy amable y la comida estuvo bien.

Friends

6/10

Pleasant

27 Feb 2026

Pragash

I recently stayed at this resort and was unfortunately disappointed by the experience. While there were a few highlights, the systemic issues with service and maintenance made for a stressful vacation.
Service & Communication:
The resort appears to cater almost exclusively to local guests. As an international traveler, I found the staff to be unresponsive and hesitant to assist. The biggest frustration was the à la carte restaurant booking system. It is completely unintuitive; when I reached out via WhatsApp, I was told to see Guest Services, who then simply told me to use the (non-functional) web link. This \"loop\" made dining much more difficult than it should be.
Room Condition:
The rooms are in desperate need of an update. Our shower head did not work properly, the balcony door was non-functional, and despite being a \"resort,\" our mini-fridge was never once restocked during our stay.
Dining & Coffee:
The food variety is very limited, with only slight variations day-to-day. Most surprisingly, there was no fruit served at lunch or dinner. For early risers, be aware that there is no dedicated coffee station; you have to wait for the buffet to open at 8:00 AM, and even then, there is no espresso-style coffee available.
Entertainment & Activities:
All evening shows are conducted only in Spanish with no English translation. Additionally, there were no water equipment rentals or organized activities available on-site, which was a letdown for a beach destination.
The Highlights:
T

Family

10/10

Exceptional

26 Feb 2026

Eugene

The room was nice and spacious the resort was beautiful and the food was decent as well my only complaint was that they don’t serve bacon at all for breakfast I understand it’s a different country but the option would be nice. 9/10 though truly a beautiful place to stay I enjoyed myself

4/10

Poor

20 Feb 2026

Ines Eneida

Your customer service lines are terrible.

8/10

Excellent

10 Feb 2026

Oscar

El aseo es bastante bueno Y el personal muy amable

Partner

10/10

Exceptional

03 Feb 2026

Kelly Widrick

Beautiful resort, helpful staff, and good food choices. Safe atmosphere…

Leisure Family

2/10

Poor

01 Feb 2026

David

The rooms are in very poor condition, with a lot of physical damage and a dirty appearance. The restaurant and bar staff are not friendly.

Friends_and_family Family

6/10

Pleasant

29 Jan 2026

Robert

The hotel was very clean, food was good and the staff amazing. My reservation was for a king bed room but I received the 2 double bed room. They did try to change my room but found the king room dated and in disrepair. The hotel wifi was terrible. They have rules like can’t leave your towel unattended on a chair by the pool before 8:00 AM. If you do they may bag it and take it away. We found our belongings at the tool hut. Sun comes up a 6:00 AM. They are very punctual. If a bar opens at 4:00 PM. Don’t try to get a drink at 3:58. Stuff like that. I don’t think we would go back to this hotel.

Leisure Partner

2/10

Poor

28 Jan 2026

Nacya

Very horrible room if u don’t speak Spanish don’t even attempt to stay here they don’t make accommodations for people who speak English . Some staff is a bit rude at front desk

6/10

Pleasant

28 Jan 2026

WILLIAM

Yes

10/10

Exceptional

27 Jan 2026

Angie

The staff were very friendly. All wore hair nets. Rooms clean. Good selection of food.

Internet is terrible, check in was very poor.

Fortunately chatgpt told us all we need to know about the different restaurants we could go to or we wouldnt have known any of that.

Kids club was very good

Leisure Family

10/10

Exceptional

27 Jan 2026

Megan

Resort was very clean, it was obvious that the worked hard to keep it that was constantly. Staff was always super nice and welcoming. Security was always present but subtle about it. Everyone we talked to was always helpful in every way they could be. The food was all good with nice dinner reservations available at all 3 different restaurants on site. They all served very nice, very flavorful different styles of food, and the buffets the had were good too. We loved the place and will be back!

Leisure Partner

6/10

Pleasant

23 Jan 2026

Edgar

Everything you want to do you must wait in line. The food is abundant but certainly not top shelf. The help is very courteous and helpful. The problem is in the management. They seem to have a lack of staff at the places like check-in, bars, and certain spots in the restaurants where it is obvious that they want the inconvenience to be great so people do not wait for the good food items like meat.
The pools are full of kids. If you have children, this is a great place. If you are looking for a quiet more refined place, this isn't it.

10/10

Exceptional

18 Jan 2026

Candice

It was great! Everyone was very nice and the food and drinks were good too!

Leisure Family

2/10

Poor

16 Jan 2026

Jason

The entire resort was nothing short of terrible, from check-in, to service, to staff, to amenities, to food and let’s not start on the accommodations. TV doesn’t work, noise from construction, room not as booked and paid for etc etc etc. Stay Clear. Never write reviews but don’t want anyone to have such a terrible experience as we did.

Leisure Friends

10/10

Exceptional

15 Jan 2026

Alonso Chaves

Dar mantenimiento al jacuzzi no funcionaba... no pudimos aprovechar

10/10

Exceptional

15 Jan 2026

Maria

This was exelente
Good service , friendly staff
In general I like everything very clean

8/10

Excellent

13 Jan 2026

Gloria

More activities more adults . Bad idea : Close the pools 8 pm why ???

2/10

Poor

30 Dec 2025

Joseph

The condition of the room was not as advertised at all on the website and overall the stay was not close to what a resort should resemble. The room had roaches and ants inside. Furthermore, the cleaning services were not provided on a timely basis and needed to be requested, meaning that we were left for many hours during the day with the room in unsuitable conditions, leading to further bugs entering in the room. The handle on the sliding door broke twice and the door was

10/10

Exceptional

28 Dec 2025

Latoyia

Everyone was great especially Steven the Bartender

Leisure Family

10/10

Exceptional

23 Dec 2025

Azalia

Property outdated

10/10

Exceptional

13 Dec 2025

Claudia

The staff is very welcoming and attentive, the rooms are clean and

8/10

Excellent

13 Dec 2025

Daniel

El área premium tiene un muy buen servicio de comidas y las habitaciones son cómodas.

Leisure Partner

10/10

Exceptional

03 Dec 2025

Dr Lilliam

G

8/10

Excellent

16 Nov 2025

Karen

The resort and amenities were great. The service was poor and most staff were not welcoming or helpful.

Leisure Partner

2/10

Poor

02 Nov 2025

Aaron

The stay was horrible it was misleading nasty wasn't what I expected never will I go again. On scale of 1 to 5 star it doesn't get a star period.

Leisure Partner

10/10

Exceptional

02 Nov 2025

Julio

Muy atentos, buen servicio. Una excelente estadia

Leisure Family_with_children

6/10

Pleasant

30 Oct 2025

Linda

One room the tv had to be replaced, the lights had a problem and the shower leaked. Another room the bathroom door wouldn’t shut.

Friends_and_family Friends

8/10

Excellent

28 Oct 2025

Lakyna

Room was very clean! Fresh clean smell throughout hallway the entire 6 days. Bar could’ve had better options but it was ok. The staff was very friendly and welcoming. The beach view wasn’t the best during our stay due to it being the rainy season. Water was muddy because of clouds or something that was explained. The sunset view is AMAZING on the pier.

Leisure Partner

2/10

Poor

12 Oct 2025

Diego

The room assigned to us was in poor condition. The toilet did not flush properly, and the bathroom door remained ajar with no option to close or lock it—an issue that significantly affected our privacy.

The beds were uncomfortable, and the room lacked sufficient pillows, making it difficult to rest.

Most concerning was the attitude of the front desk staff, who were dismissive and unwilling to assist when we raised these concerns.

Leisure Family

10/10

Exceptional

12 Oct 2025

Mileidy

Renovation on room

Leisure Partner

6/10

Pleasant

08 Oct 2025

geeta devi

When we first arrived the woman at rhe front desk was not very friendly and helpful...my room toilet was cery dirty and shower wasn't working properly...my son's room the shower wasn't working...my daughter's room, her toilet wasn't working...i called the front desk and it took 20 minutes before someone answered...The cleaning lady for our rooms came late everyday...The restaurant staff were amazing and very friendly...the front desk kept canceling our dinner reservation...the same woman from the first day at check in canceled our reservation and told us to eat at rhe buffet...then she didn't give us a ticket for the next day reservation...too many issues 😉

Leisure Family

10/10

Exceptional

07 Oct 2025

David

Great

10/10

Exceptional

07 Oct 2025

David

Great food and service

4/10

Poor

28 Sep 2025

Marco

No clear direction on what line to take to check in. The check in process was very long. The place is very crowded. The facilities are nice. Staff is friendly

Leisure

4/10

Poor

13 Sep 2025

David

Been to many all inclusive and this one was the worst I’ve been too. I’m easy to please and am not a picky eater but the food here was so bad. Only place open was the buffet, the definition of quantity over quality. Mostly cold and tasteless food, we ended up leaving the resort early to go find food because the buffet and beach bbq snack bar was so terrible. Property was in decent condition but is in a need of a remodel, felt old and neglected. Staff were mostly good, attentive but unmotivated and I can’t blame them

Leisure Partner

8/10

Excellent

09 Sep 2025

Charles

Birthday celebration

Good stay....check in was good...no major language barrier....nothing against this hotel..but I would seriously suggest travelers stay in a regular/non resort hotel...you will save tons of $$...just my $0.02. Again, our stay here was good...but way too pricey...this is the only resort West of San Jose...in the Puntarenas area..I would also recommend staying on the Caribbean side of Costa Rica...East of San Jose...the beaches are white and the water is a vibrant blue...on the western side...(which is where this hotel is located)...the beaches are black and the water is dark...can't say I didn't like it...just not something I'm used too...this is caused by active volcanoes in the area....again...nice hotel...but I would look at other options....preferable on the Caribbean side of the county...incredible staff....

Partner