Borgo Palace Hotel

Italy , Arezzo
SANSEPOLCRO - AREZZO, Via Senese Aretina, 80
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20 reviews shown

10/10

Exceptional

29 Sep 2024

Dave and Marlene

Beautiful property and attentive staff

Leisure Partner

10/10

Exceptional

13 Sep 2024

Mila

Very nice hotel, especially when you get a 3-meal a day option.

Leisure Family

8/10

Excellent

12 Aug 2024

Grant

Hotel is interesting and comfortable. Wish the rooftop restaurant/bar was open as the view would have been great. Cleaning housekeeping staff were very nice. Only a few minute walk down to other restaurant options which was super. We would stay there again.

Leisure Partner

10/10

Exceptional

19 Apr 2022

Iryna

The best amenity of Borjomi Palace is friendly, helpful and responsive personnel!

Leisure Family

6/10

Pleasant

22 Nov 2021

Verified traveler

Very basic but clean. Hotel needs a renovation. Fine for a night after a long hike but not a place where you want want to stay longer.

Partner

10/10

Exceptional

28 Jun 2021

Mohammed

Excellent

Lovely place and live band made our stay stunning

Partner

10/10

Exceptional

27 Oct 2019

Verified traveler

It makes one feel like royalty;superb location dominating town

Leisure Partner

10/10

Exceptional

30 May 2019

Verified traveler

The landscape from the hotel is excellent.the breakfast is very good, and the personal is wiiling to help anytime.

Leisure Family

10/10

Exceptional

12 Apr 2019

Verified traveler

The stuff is exceptionally kind and professional. It’s a good place to check and improve your health.

Leisure Family

10/10

Exceptional

14 Jan 2019

Verified traveler

One of best hotels
Best view to city and mountains

Friends_and_family Family

8/10

Excellent

12 Nov 2018

Shekhar

Nice Property in a good location

Excellent location close to the Borjomi Central Park. Large property with rooms in 3 separate buildings. Spacious rooms. Rooftop restaurant with over the top live singing. Vintage Russian style hotel

Family

2/10

Poor

28 Sep 2018

Heather

Everything is terrible except for the bed, it's ok

Everything except for the bed is terrible, well it's only ok, but better than elsewhere, more than two pillows for a double would have been appreciated.

The bathroom stinks, and the mirror surround looks like poorly painted wood, but is infact poorly painted polystyrene!!!! TV hdmi doesn't work (nor other connections) tho it's pretty big, and have the awful restaurant music blasting down from upstairs, don't stay on the 4th floor of building two!

The next morning we went to breakfast which was less than appealing, sour cream, rubbery eggs, or synthetic cake anyone? I did find some bread and cheese which was passable. On return to our room there was no electricity, so had to speak to the front desk again (first time was to sort the drain out the night before). Somehow the hallway fuse had been switched off. Next annoyance was the cleaning lady knocking on our door wanting to clean, 45 minutes before check out.

The final insult was check out consisted of the front desk man holding out his hand for our key cards with only a grunt of acceptance. How this is a 4* hotel I have no idea. We did sit by the pool for a bit after check out since it was sunny and we didn't need to get to the airport for a while, but were 'surprised' at the poor quality and number of broken sun-loungers. I'd say bring a tent and stay somewhere close to the cave city of Varsia (which is well worth the journey) than staying in this hotel.

6/10

Pleasant

13 Sep 2018

Customer1

Nice place, pleasant staff, definitely recommend.
On the first day had a little miscommunication about the booking, and the room was not as anticipated, but after discussing with the front desk team, all was corrected and room was replaced. Thanks to Anna Svanidze for the prompt response and support.

8/10

Excellent

03 Aug 2018

Brian

Check out the spa

It's a pretty nice hotel with a great pool and great spa service. Definitely stay two days so you can take best advantage of the spa. Breakfast was iffy, and the service seemed to be trying hard but was so-so.

Partner

4/10

Poor

21 Jul 2018

Verified traveler

We had booked what we thought would be a nice room with a view and ended up with a small room with no view and cheap fixtures. Reception staff seemed disinterested and claimed hotel was overbooked. BreaKfast substantial but inedible. Not at all good value for money. Only saving grace was comfortable bed.

10/10

Exceptional

13 Apr 2018

Boris

The first impression

Nice place, clean, peaceful, excellent location. Deserve to be recommended or visited again.

8/10

Excellent

18 Nov 2017

Syed Ahmed

Pleasant stay

The location of the hotel is very convenient and walkable distance to Central park, bus station and the market. This hotel should offer a free shuttle to and from the main road as it would be much easier for the guest. The staff is over professional and do not much care for the guest personally. Breakfast is average with not much variety to offer and the rooms are comfortable with almost all the facilities you need. As per my experience, I felt that the hotel is great but they are not managing it properly. There is a restaurant on the 5th floor but the food is not up to the mark and the waiters very dull. I would rate my stay as pleasant but not as I expected, keeping in mind that it is a 4 star property.

6/10

Pleasant

24 Jul 2016

AMBAR

Borjomi Palace Hotel.

The hotel was nice and cosy and had a little balcony. However, the room could have been little big considering that the room was a family room.The service was also good. The buffet breakfast had limited Russian menu.

Family

8/10

Excellent

06 Oct 2025

Gilles

xxx

Leisure Family

8/10

Excellent

23 Apr 2024

Verified traveler

　日本で言えば、老舗の温泉ホテルのような感じがした。
　ただし、大浴場はなく無料のサウナとプール、療養施設があった。そのためか長期滞在の中央アジア系と思われる人（団体）が多いように思われた。
　内装、調度品、設備は重厚感のある物が多かった。
　提供された部屋は中庭・プールに面した完全なシングル室で、夏に向けた外装工事中のため窓外は足場が組まれていたのは残念だった。
　朝食は大ホテルらしいビュッフェ式で種類も豊富でオムレツオーター調理もあった。
　立地としては観光中心部からやや外れた住宅街を通った先の高台で、部屋によっては景色が良いと思う。

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