Riviera Hotel Resort Kep

Cambodia , Kep
KEP, Street 2300
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100 reviews shown

10/10

Exceptional

10 Mar 2026

BRITNEY

Staff was friendly and accommodating. Room was clean, spacious and perfect for our stay with a toddler. Location is right in the middle of south beach and only a 5 minute walk to the beach. Definitely recommend

Family_with_children

4/10

Poor

10 Mar 2026

Declan

Not great

6/10

Pleasant

09 Mar 2026

Yindeli

Pros:
Great location! 20m from airport, 2 blocks from the beach, restaurants nearby, public parking lot on 23rd st.- $20 for 24hrs, good sized room with balcony! Free morning coffee, friendly staff.

Cons: No cleanliness supervision. Bathroom was not cleaned. Lumps of hair in the shower, used razon and chewed gum on the window sill. Thankfully I always travel with flip flops to shower and clorox wipes fot the toilet seat.

Such a shame. They need ro invest on cleanliness and rooms reresh. At least the towels and sheets smelled like clorox and also looked clean. Overall good bang for your buck if you're ok with the above mentioned posibilities.

Friends

6/10

Pleasant

08 Mar 2026

centralia

3/5 stars. After a long day of traveling, the check-in experience was disappointing. We arrived after the posted check-in time but still had to wait about an hour for our room. The staff member assisting us didn’t seem very welcoming, which made the wait more frustrating.
The room itself was decent for the area, but the shower turned cold halfway through. Overall the stay was okay, but improving the check-in process and guest service would make a big difference for future guests.

Self

2/10

Poor

08 Mar 2026

mark

Massive overcharging at the restaurant - beware

10/10

Exceptional

08 Mar 2026

Cheryl

Everything was perfect. The staff was great and the location was GOLD

10/10

Exceptional

07 Mar 2026

Joshua

It was nice

6/10

Pleasant

07 Mar 2026

Christine

Great location, old building. Things we most noted about the actual hotel: you can’t control the AC temperature in rooms or open any windows. The rooms and lobby have very strong smells (not good). The hotel itself is a pretty old building, so doesn’t feel super updated. Not bad for the price, but probably would stay somewhere else if we go back to South Beach.

Partner

6/10

Pleasant

05 Mar 2026

Barbara

Old bathrooms are disgusting

Partner

4/10

Poor

04 Mar 2026

Yolanda

The room did not have a phone and if you needed staff had to cross the street to the other building for assistance as they never answered the phone thats listed for you to call from cell. My room secuity top lock was broken mentioned it to staff never came to replaced ask for another room was declined that opportunity. In addition to check out ask the day before for later check out was advised i can just come back in the morning, I did that and was denied considering it was very slow in Mimia during my travl days I was disappointed. The front desk lady was very rude and dismissive.

Family

8/10

Excellent

02 Mar 2026

Cammy

Easy to book; clean/ large room. Nice to have an area to dine right at the facility.
On the website it said that they had a shuttle to the airport- which was not true.

Friends_and_family Friends

10/10

Exceptional

02 Mar 2026

Brian

Stk is close. What else do you need?

Partner

6/10

Pleasant

01 Mar 2026

Orlando

Ac floor unit loud. Parking not the best down there. Door card keys have old technology.

6/10

Pleasant

01 Mar 2026

Bionca

Room was basic. Broken curtains and toilet paper holder. Pics are a lil deceiving but no real issues with stay. Nothing spectacular either

2/10

Poor

26 Feb 2026

Christopher

Run down and dirty

8/10

Excellent

24 Feb 2026

Abigayle

The room was clean but missing some necessities that we had to request such as washcloths and a towel for the floor outside the shower. Staff was generally friendly but could sometimes be rude about pools closing/ close them early. Location is unbeatable- close to everything but in a quiet area

Family

6/10

Pleasant

24 Feb 2026

Erica

Room, amenities,staff

Partner

2/10

Poor

23 Feb 2026

Hipolito

Horrible experience - worst possible room ever.

10/10

Exceptional

21 Feb 2026

Mary

Beautiful and quaint hotel. It was really nice. The staff was amazing and the hotel itself was just… so very nice! We would absolutely go back!!

Partner

8/10

Excellent

19 Feb 2026

MD ABEDUR

staff behaviour is good specially sara the Front desk officer.

10/10

Exceptional

19 Feb 2026

Fabiola

The staff was amazing!! Suza and Ailibe were incredible helpful and so friend but yet professional. The location is really convenient to get around and to access the beach. The hotel restaurant was also so good. Rooms are clean, food is really tasty.

Partner

8/10

Excellent

18 Feb 2026

Marcus

Our first room looked outdated and the a/c didn't work, but after going to the front desk we were assigned another room and it was nice and comfy. After 2 nights the a/c was noisy, but still was cold. Great location near the beach. Would stay again.

Partner

6/10

Pleasant

17 Feb 2026

Larissa

Tv didn’t work, WiFi didn’t work and toilet seat was broken.

Friends

2/10

Poor

16 Feb 2026

Chad

Loud heavy metal music playing in lobby right by room; dirty bathroom; tv didn’t work; manager wouldn’t even do anything about it

8/10

Excellent

14 Feb 2026

Angel

Location and charm

Leisure Friends

4/10

Poor

14 Feb 2026

Mary M.

This was the smallest hotel room I have EVER been in. The only place big enough to open your luggage was on the bed. There were no amenities - terrible experience.

Leisure Partner

2/10

Poor

12 Feb 2026

Emery

This was a very poor experience. I paid for a suit that was advertised to have balcony access. I quickly learned, upon my arrival, that there would be no balcony access. The door were taped up, as they were utlizing an air unit, pulling in air from outside? Because the room’s thermostat was broken.

I alerted Expedia, requesting a refund, as I paid for accommodations, i clearly did not recieve, but they declined.

Additionally, I tried to contact hotel multiple times, ahead of my arrival, and the phone number on file, was never answered once.

I would not stay here again, and very disappointed in Expedia’s lack of willingness to help resolve this.

2/10

Poor

12 Feb 2026

kvetoslava

Room , toilet very load and never saw sink or n different place than bathroom . Not comfortable and not very hygienic .

10/10

Exceptional

10 Feb 2026

Osagyefo

Room was nice and clean place smelled good staff was excellent

Leisure

6/10

Pleasant

09 Feb 2026

mary ann

Room was nice. But unfortunately you can hear your neighbors upstairs foot steps. Every footstep!
I didn't like that they hold 100.00 deposit and couldn't get checked in till4:30.hold10100.00100.0ddeposit

Self

8/10

Excellent

09 Feb 2026

Naushadaly

Clean room.. polite staff and very good amenities

Leisure Family_with_children

2/10

Poor

08 Feb 2026

Isabel

We couldn't check in when we arrived and staff was not friendly. When we checked in later, there was no one to help with luggage, including on departure. They did not answer their phone, including for accessible people. There was no heat and had to ask for blankets twice. Floors, furniture and bed had scratches and fabric missing, carbon monoxide detector hanging from ceiling.

Friends_and_family Family

8/10

Excellent

08 Feb 2026

Fadi

good

8/10

Excellent

08 Feb 2026

James

Good

8/10

Excellent

05 Feb 2026

Abraham

Great location to be able to enjoy Miami

2/10

Poor

04 Feb 2026

Raymond

1 no heat in the rooms 2 lamps fell apart in the middle of the night both nights we stayed there. 3 Rooms are out dated and poorly light. 4 Ceilings look horrible in the rooms 5 the cost of parking

2/10

Poor

03 Feb 2026

Tammy

We travel a lot! This is by far the worst hotel we have ever stayed in. We stayed in their penthouse suite. I have never stayed in a louder more broken down dirty hotel room In my life. Floor tiles lifted to trip on, floors painted on that lift on your feet when you walk on them. The overwhelming loud sound of the elevator rattling the walls every time a floor is called to lift you no matter the hour.

6/10

Pleasant

02 Feb 2026

Terra

The staff were friendly, but wasn’t impressed with the room. To be fair, we didn’t pay much for the room so low expectations. Regardless, I would not come back here. It was loud, you can hear everything going on in the other rooms and someone was blasting heavy metal music. The hot water in the shower barely worked and there was basically no water pressure. The bathroom was clean but it’s outdated. We were only here for one night. It also happened to be on the day it was cold here and the heat wouldn’t go up past 64 so it was freezing

4/10

Poor

01 Feb 2026

Tige C.

To begin, the staff at the front desk is absolutely deplorable. We were in a building separate from the building where the lobby is and they continued to give us keys that did not work on our room door. After the third attempt, I tried calling the desk and as like every other time before with calling the front desk, no one answers. Then walking back to the front desk for the fourth time to get replacement room keycards, Nelson was absolutely rude and unhelpful. In addition upon our check-in, we found that the hot water faucet handle on our bathroom sink was nonfunctional. We told them at the front desk and told housekeeping every single day that we had no hot water from the bathroom sink. Yet, as with everything else, they were non-responsive and we never had hot water from the bathroom sink.

Bottom line, I would avoid this hotel at all costs.

Leisure Partner

8/10

Excellent

30 Jan 2026

María Rosa

Nice location. Nice acomodations

10/10

Exceptional

28 Jan 2026

Robert

All around great stay.. clean room, kind reception and location can’t beat

Leisure Family

6/10

Pleasant

27 Jan 2026

William

Room was nice but small. AC did not work in our room so it was 80 degrees all night. Location is good, easy walk to many shops and restaurants

6/10

Pleasant

26 Jan 2026

Meghan

Woman at front desk was not friendly, barely spoke during check in. Beside table was very wobbly. Shower dripped, towels were threadbare, and the glass wall isn’t long enough so water got all over floor. Could hear the people walking above upstairs so definitely not soundproof. No basic cable, have to login to some streaming service to watch anything.

Bed was comfy.

Leisure Friends

8/10

Excellent

26 Jan 2026

Adrienne

Staff, amenities, room, location were all very good.

Leisure Partner

2/10

Poor

23 Jan 2026

David

Staff was rude. I made reservations on line and when I got there they charged me walk in rate and I could do nothing about it if I wanted a place to stay. They checked me into a room and when I walked in there was a guy laying in the bed so I had to get assigned a new room. The TV had 12 channels and only 3 in english. Internet was terrible. Had to get a new key card everyday. Band from restaurant was right outside my window and played till 2 am every night. People sitting at the restaurant tables was less than a foot from my window and could hear everything they were saying when the band was not playing. Mini fridge on the floor leaked everywhere. Shower had no door so towels had to be placed around toilet to absorb water. Only mirror and sink was beside bed so to brush your teeth you had to sit on the bed. Only 1 person spoke english and he was on night shift. NO PARKING. Restaurant food was garbage. This place needs shut down immediately. I have no clue how they have stayed in business for 6 months. Oh I forgot GOOD LUCK getting fresh towels unless you want a fee.

Business Self

8/10

Excellent

22 Jan 2026

Anghela

Getting into the hotel was a little confusing because they have 2 buidings on the same street and across from eachother. Luckily, a guy who was entering into the building that I was trying to get into told me to go across the street. There was another couple who was also confused so it all worked out.

Checking in was stressful because I was on the plane when it was communicated to me that the property does not accept AMEX. Luckily my partner jumped in to save the day. I had been calling the hotel all week but they did not answer their phone.

Another nuisance was that I was not provided with my breakfast vouchers upon check in. I checked in at around 10pm so I was told I had to wake up at 7:30 am to get my vouchers.

The room was ok...it was not stocked so all we had was a fridge & we did not have a phone so I had to roam to make local calls.

Other than that it was a lovely stay. There were many food options and the beach was relatively close by. You could walk or jump on free tram to get there.

The hotel had a nice roof top pool with loungers which was nice.
We had a balcony facing the main street & the hotel had a daily free happy hour where we could get a free drink.

I would definitely return again. Overall Id rate my experience an 8/10.

Leisure Partner

10/10

Exceptional

22 Jan 2026

Michael

Everything was fine. I appreciated the “Happy Hour” and the restaurant.

Business

2/10

Poor

21 Jan 2026

Emmy

Waited behind one person in line for about 15 minutes. Another person came up and jumped the line while i was waiting. Was given my room keys and a map, only for the desk person to stop me as i was walking away to tell me that because i have a child with me, they needed to change my room. Gave me keys to a different room. Got to the room and the keys didn’t work.

Leisure Family

10/10

Exceptional

21 Jan 2026

Pat

The rooms were very nice. Staff was great. Loved the pool side areas

Friends_and_family Family

2/10

Poor

21 Jan 2026

Aharon

The room had a water leak on the windowsill
Staff was nice and offered an upgrade but I was not interested in staying there after that
Just a bad vibe the hotel is in a weird area and the pictures make it look but better then it is

4/10

Poor

20 Jan 2026

Vladislav

The staff was not enthusiastic when helping me fill out forms to get my room key. I was also not given my driver's license back until asking for it. The room was comfortable to sleep in, however we kept having issues with the shower temperature

4/10

Poor

20 Jan 2026

Dejanay

My stay was disappointing from the room being

4/10

Poor

19 Jan 2026

KARINE

Regarding the room, it’s totally different from the pictures as they provide on the website. Like we can watch TV because it’s on the wall when sun always on screen and the couch not in front of the TV. It’s on site which is not comfortable to watch and there is a lot of important things like toilet flush remote control for the TV and other things which is not working and also a lot of things was broken the stuff can’t understand when we try to explained, like for example, we’re trying to tell them to bring a sign which we can’t put on door for not distribute they keep coming inside while we’re sleeping we can’t call front desk because there is no phone in the room and also when we’re going downstairs there is never ever you can find the person on the front desk. Like couple times our keys is not working not opening the door and we have to go another building which is across of the street. To get some help .It was very bad experience we have I cannot understand the people who gave them 4 stars

Leisure

2/10

Poor

18 Jan 2026

Joe

the room was for had a broken floor drain in the shower with no lid the toilet seat was broken also no air conditioning working properly had a portable unit in the patio door not working very well and bed was to low maybe because it was a handi cap room never recommend this place again

Leisure Friends

10/10

Exceptional

18 Jan 2026

Leonard J

Very good location for us since relatively quiet location one block off Collins Ave. It is 10-20 minute walk to nearby parks and venues like Botanical Gardens, Collins Park and 2 blocks from the beach. Our king bed suite very roomy and comfortable with sofa, dining table and chairs and kitchenette. Staff was helpful and pleasant. Would stay again.

Leisure Partner

10/10

Exceptional

16 Jan 2026

Rahsaan

Room was very clean and nice. Workers were very understanding and nice as well. Very quiet area and friendly people around Parkin was stressful though, lol

Partner

4/10

Poor

15 Jan 2026

Elaine

We booked a double queen room with the intention of using the pull out sofa for an additional guest. Upon checking in, we were told that our room was in the building across the street. All of the hallways were musty. The elevator fit three people and it was very rickety. Once we entered the room we saw that it had not been improved upon in decades. When we pulled out the sofa bed we noticed that it was broken. When we used the shower water came up from the floorboards into the bedroom, and there were also large hair balls around the room. The first morning we were there I went down and spoke to someone who seemed like a manager. I told her all these things and asked if someone could come up to the room to check them, she wrote them all down on a Post-it note and walked away. Needless to say no one had come up to the room our entire stay to check on or fix these issues. There was also no offer to move us to another room. The pool needs to be cleaned and there is no one working either of the bars that I saw. The last morning we awoke to rain coming in through the windows and spilling all over the windowsills and floor. At checkout I told the front desk about this and they did not seem concerned at all and just said they would send someone to go look at it. I’ve seen many reviews for this hotel, and when anything negative is said the hotel responds that they will fix it and do better, but needless to say I don’t see that happening. I advise you to choose another hotel.

Leisure Friends

8/10

Excellent

15 Jan 2026

sylvain

Nothing

Partner

2/10

Poor

13 Jan 2026

Davis

My room was across the street from an outdoor bar and restaurant that closed at 5 am. Glad I brought ear plugs. When I checked out of the hotel, a day early, the manager was yelling at his staff in the lobby. The poor woman behind the desk was paralyzed into inaction as the boss was such a jerk. Blaming her for his mismanagement. It was apparent that he blamed staff. As an ex-CEO, I blame him and the hotel. There is no coffee in the room. And they do not make coffee in the lobby until 8 am. I will not stay here again.

Business

8/10

Excellent

12 Jan 2026

Margaret

Staff was courteous room was clean .

Great location

Self

10/10

Exceptional

11 Jan 2026

Frederick

Room very clean a wonderful experience will be coming back

Leisure Partner

10/10

Exceptional

09 Jan 2026

Catherine

Lots of space, quiet, great location.

Friends_and_family Family

10/10

Exceptional

09 Jan 2026

Samantha

Great stay! They were very accommodating

4/10

Poor

07 Jan 2026

Xiaoqiang

The staff was inpatient,

10/10

Exceptional

07 Jan 2026

Juan

Good and safe

6/10

Pleasant

05 Jan 2026

Melita

The room was really small and the bathroom door was see through. I traveled with my 11 year old daughter and boyfriend it could have a little more privacy. Not many amenities and no microwave. Food is really expensive due to up charge 20% gratuities and the food we didn't eat we put in the refrigerator but could ot warm it later.

Leisure Family

10/10

Exceptional

04 Jan 2026

Emmett Patrick

Room was clean, staff were excellent, both pools spotless, onsite restaurant great as well.

Leisure Self

2/10

Poor

04 Jan 2026

Sylva

It was my first time in Miami and as much as I loved South Beach I absolutely hated my hotel. To start off the room we received had the bathroom sink outside the bathroom. The room service was delayed, and then when they came they attempted to open the door without knocking while me and my spouse were in the room. They told us since we were coming from New York they would accommodate an early check in, upon arrival we had to wait passed our check in time. This hotel seems very short staffed, ill mannerism, and poor upkeep. The last straw was we were told that we would be able to hang out in the pool after our check out since check out is 11am and our flight is at 9:30 PM. Upon checking out they did not even acknowledge us let alone give us a towel for us to be in the pool with. Mind you we stayed for a day shy of an entire week. Worst experience in a hotel out of all the years I have traveled. Highly disappointed and would NOT recommend to anyone.

Leisure Partner

8/10

Excellent

04 Jan 2026

Victoria

Great property in a fantastic location with a fun vibe! Right where you want to be but enough out of the crowd that you can rest easily!

Leisure Family_with_children

6/10

Pleasant

02 Jan 2026

Cory

Keys never worked, room service at 5pm is Not acceptable. Rooms need to be thoroughly cleaned, kinda dirty and definitely do not match photos.

2/10

Poor

31 Dec 2025

SooHyun

The TV wasn’t working and the service is the worst. I cannot belive that’s a 4 star hotel.

Friends_and_family Family

6/10

Pleasant

31 Dec 2025

Ina

Room was nice and large. Balcony was nice. Did not like that the cleaning trolley was always parked right outside our room. Our door lock failed one night and it took hours and many trips to the front desk to resolve and ended up ruining our dinner plans.. On our last night, alarms went off at 5 am and 5:30 am for no reason.

Leisure Partner

8/10

Excellent

31 Dec 2025

Baoying

Nice suits

10/10

Exceptional

31 Dec 2025

Paramveer Singh

Nice property, prime location

Leisure Family_with_children

4/10

Poor

30 Dec 2025

Kara

Great location, serious issues

The location of this South Beach hotel is excellent—close to everything.

Unfortunately, there were serious issues with our stay, most concerning a strong odor in our room that appeared mold-related. It aggravated my son’s asthma, causing severe coughing during our stay. After returning home, he required a course of steroids to relieve his symptoms, and his condition improved once we were out of the room. As the week went on, the smell also began affecting me, causing a sore throat, headaches, and chest tightness. I am now using my inhaler and recovering at home.

We should have moved hotels but had paid in advance and were financially unable to do so—something I will not do again.

Other issues included an odd room layout (toilet and shower separated from the sink), ongoing noise from a restaurant courtyard, and a troubling experience at the on-site restaurant when a possum was under our table, which staff dismissed casually.

We were also charged a mandatory $36/day resort fee, adding hundreds to our bill. We didn't use the amenities: the main pool was very small with broken chairs and limited seating, and the second pool across the street was very shaded and we didn’t use it.

While the staff and location were positives, the health, cleanliness, and value concerns made this a disappointing stay. I really believe we should get our resort fee back.
The air conditioning pad showed “replace air filter “ and the shower has black mold spots

Leisure

8/10

Excellent

30 Dec 2025

stephanie

I loved every bit of the hotel. Obviously, it was a great stay and a decent price and, when I'm back in Miami Beach, I'll definitely stay at Riviera.

Leisure Family

6/10

Pleasant

28 Dec 2025

Michele

The place could use some updates.

Leisure Family

10/10

Exceptional

27 Dec 2025

Sushovan

Very good

6/10

Pleasant

26 Dec 2025

Harry

The hotel did not provide breakfast for us so we did not eat there. When I could not find my iPad after storing my bag in their \"locked\" storage room. The staff said they would call the manager and told me to wait and I waited for 10 minutes they still did not call the manager, so I left. Later when my husband went to ask about the iPad they just told us nobody turned in an iPad.

The hotel did not provide cups for us until we ask for it the second day we stayed there. The bathroom has a bad moldy smell to it, so I have to close the bathroom door when I went to sleep to prevent from getting sick from mold. I would not go back to this hotel the next time I am in Miami.

Leisure Family

8/10

Excellent

25 Dec 2025

Venkatesh

This is the best place to say in South Beach if you want to catch a good night sleep and also go around and visit happening areas during the evening hours . There are three convenient of parking options. This is not clearly mentioned, but it would help if they clearly advise.. We came in early by 3 to 4 hours and they gave us the room that was fantastic. Customer Service kudos and not even big chain hotels do that.. now regarding the parking you have free street parking for two hours if you’re just plan to be there, you can keep moving your car every two hours. That’s a free option. Second is the pay option using your ParkMobile app. Between 3 AM and 9 am you have free parking. And the third option is there is a parking garage on the 23rd street, which is just a five minute walk. Use that. Don’t use the one which is right across the street because it’s $40 per day. The only advantage being you can go in and out as many times but honestly we don’t need to. There is the fourth transportation option which is a free wagon or a trolley you call it that goes and you can use that. This is a great place great bedding I would recommend you upgrade to the suite and it’s worth a stay if it is three nights or more.

10/10

Exceptional

23 Dec 2025

Christina

Great dining options and excellent staff! The rooftop pool is amazing!

Business Self

4/10

Poor

23 Dec 2025

Ei Ei Hmue

Check-in time so long
Car parking inconvenient distance
Room is not good. Very small space.

Leisure Friends

2/10

Poor

22 Dec 2025

Tracie

Property was very moldy! Mold spotted on my sheets, 1st room given had a broken air conditioner, had to re-pack everything with no accommodation. Air purifier needed badly! The lobby smells great, once past that, everything smells like mold.

Leisure Family

10/10

Exceptional

22 Dec 2025

Lisa

Clean, fancy, and nice staff

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

Stephanie

Front desk associate was very helpful! My room is cute and I love the balcony!! The hotel is in a quiet area, off the main street but still close to everything.

Leisure Family

6/10

Pleasant

20 Dec 2025

Kevin

The elevator was not functioning the whole time we were there. I informed the front desk but all they did was put a sign on the elevator door. I did not appreciate having to carry our luggage up 3 flights of stairs. I'm 63 years old.

10/10

Exceptional

13 Dec 2025

Teneisha

All beautiful went well

6/10

Pleasant

12 Dec 2025

Lakeshia

The courtyard area was really nice, I had the balcony room and it was spacious. The pools were freezing cold! Hotel was in walking distance to alot of eatery and shops.

Leisure Friends

2/10

Poor

11 Dec 2025

Derek

This hotel is very cheap. The \"breakfast\" is way over priced and is at another hotel 10 minutes away and they won't give me a refund on the \"breakfast\" that I didn't use. I will never stay here again! Not to mention the noise, I had to wear noise cancelling headphones just to sleep.

Business Self

10/10

Exceptional

06 Dec 2025

Milagrosa

I'm forget my jacket at room and the housekeeping manager sent a person to help me, she across the street go for open the room for other person and then desapear for the swimming pool area and never attend my request, another nice woman help me, SHE DONT FOLLOW HER MANAGER INSTRUCTION.

6/10

Pleasant

05 Dec 2025

Crystal

Kind staff, overall good experience however this is a budget hotel. Please note free drink is one drink per person between 5-6 pm & breakfast is 3 blocks away. Breakfast is buffet- all they got is potatoes, veggies, bread. It’s not typical breakfast. We had an issue with our room so we had to change over to the suites. The rooms are tiny and renovated but you can see it’s “cheaper quality”. Overall, the staff was kind and tried the best to accommodate and make a better experience

Leisure Friends

6/10

Pleasant

05 Dec 2025

Rina

The first night I struggled with the temperature dropping in late November/ cold air and my asthma kicked in, I actually thought I may have an asthma attack. I called front desk and someone came and pretty much laughed “We don’t have heating in Florida” and confirmed there is NO heating, NO climate controlled system.

Note: The hotel description days ‘climate controlled’ while other websites clearly say the Riviera has heating when it does not ( false advertising on all counts).

The person said they will let the manager know and someone will come see me etc the next day- not one manager has been seen since, and neither did anyone come to check on me to see if I was still alive after I mentioned a possible Asthma attack coming on.

Fortunately the maintainence-concierge guy was kinder, empathetic and more understanding than anyone else at the hotel.

While the Riviera hotel was clean and cosy ( King suite) I think that by being called 4 stars it should be able to hold your luggage, have climate controlled- or at least not falsly advertise this and heating on other sites as its very misleading. Brighter reasonably modern decor would be nice to brighten the rooms.

Leisure Self

10/10

Exceptional

04 Dec 2025

Kameika

Here’s a polished review-style reply you can use:

---

I had a wonderful stay! The room was absolutely spotless — everything felt fresh, tidy, and well cared for. The staff were incredibly courteous and welcoming throughout my visit, always ready to help with a smile. I also really appreciated the amenities, which were convenient and well maintained. Overall, it was a great experience, and I’d definitely stay again!

Leisure Family

6/10

Pleasant

03 Dec 2025

Nicole

Front desk was super nice
Let us check in early
Very friendly
Property could use touch up
Rooms smell funny and out dated
Price was right though

Leisure Family

8/10

Excellent

03 Dec 2025

kathy

The room was very clean. Unfortunately my ac did not work but the repair person was very nice and they moved my room. The door key stopped working and I had to go to the front desk 3 times. Despite this, I still recommend this hotel because the staff is stellar and the aesthetic authentic. I like the on site Cuban restaurant. The manager kindly granted a late check out for my inconvenience . If safety is a concern, book directly with the hotel as one building of the 3 is street accessible. My bed was comfortable and the location is quiet and very close to the beach and cafes. I think it is good value and have recommended it to friends.

Business_and_leisure

8/10

Excellent

01 Dec 2025

Niluffer

Excellent customer service

Leisure

10/10

Exceptional

30 Nov 2025

Marika

Beautiful! Very efficient staff! Quiet area. Trolley stop right in front!