Riviera Hotel Resort Kep

Cambodia , Kep
KEP, Street 2300
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100 reviews shown

10/10

Exceptional

12 May 2026

Eric D.

It’s was fabulous the room was like your own amazing apartment , I was totally impressed and felt at home in luxury

Partner

10/10

Exceptional

11 May 2026

Kimberly

This was a great environment totally nice are safe and secure really good,

Partner

10/10

Exceptional

10 May 2026

Julie

Room was cleaned every day pools were awesome excellent staff! My favorite hotel in miami Beach!

Friends_and_family Family

8/10

Excellent

08 May 2026

Malhui

My room was corner! There is no view! Broken blinds! ! I do love the area hotel is located! Staff was so so on service! I had high expectation for this property! Kind of disappointed 😞 ty

Self

6/10

Pleasant

07 May 2026

Mila

Good location, close to the beach

Partner

10/10

Exceptional

05 May 2026

Bryan

Clean room and spacious room. The staff was very kind and accommodating. Will stay again

Self

2/10

Poor

05 May 2026

Christian

Time consuming check-in. Not focused. Paid for a room with balcony. Was given a room with balcony but sliding door was sealed off. Then got room 107, extremely noisy, unbearable, did not sleep for 5 minutes. Management was not even apologetic.

Partner

10/10

Exceptional

04 May 2026

Heather

It’s an older hotel but it’s really cute and in a great area.

10/10

Exceptional

02 May 2026

Jeremy

Great

Partner

10/10

Exceptional

01 May 2026

noel

Suza best host

4/10

Poor

01 May 2026

VIVINE

Great location, great views. Switched room with my friend because we wanted 2 beds. Stayed in room 305. It’s very musty with obvious mold present esp on side of bed. Informed front desk they told me housekeeping went home, next day still nothing

Self

6/10

Pleasant

28 Apr 2026

Janice

The hotel was average, nothing particularly special about it. I would recommend an investment in new towels, the towels they had were dingy and should have been replaced long before my stay.

Family

4/10

Poor

27 Apr 2026

chibuzo

The room that is shown, isn’t what I got. The room was so tiny, the shower handle kept on falling off & having a room with the restaurant viewing into it, isn’t okay at all. Never again!

Friends

8/10

Excellent

27 Apr 2026

Joel

Great place, wish they had microwave in the room.

Self

6/10

Pleasant

27 Apr 2026

Csaba

Room was not ready upon check-in time, apparently had door lock issues. Hotel advised it would be another hour before room was available. When refund was requested, another room was provided - there were no towels in the new room, balcony door was not useable. Front desk clerk made no effort to assist. Had to find maid re towels, no one was available

Partner

10/10

Exceptional

25 Apr 2026

Jordan

Decent stay

Partner

8/10

Excellent

22 Apr 2026

Celine

Amazing location and two great pools! Cute lounge areas, complimentary towels, late check out option, and attentive staff. Only issues were that the toilet seat was loose and water temp was hard to control, however it did get very hot!

Would love to stay here again because of the pools and proximity to the beach and restaurants!

Family

10/10

Exceptional

21 Apr 2026

Terran

I liked that the hotel gave you a happy hour every day that stay there and that it was free and you got free coffee and water every morning, but that was it and you had to pay for your breakfast, but it was different options you could get. I also liked that they had two different pools you could go to. I also love the smell of the hotel, every time you walk in, it was like a fresh smell of flowers I also love that you could sit outside and just watch the view watch the people and then it was this guy. His name was Ronald. He is a big help to people that never been to Miami and he helped us go round to each place and showed us different places to go to and told us where to go to the eat and the attraction and stuff, he was a big help as well. I loved it there, and I will visit again.

Family

8/10

Excellent

20 Apr 2026

Denise

Our room was lovely, the bathroom was clean and updated. My only complaint is that I wish there was a place to keep products in the bathroom. There was a tiny table in the corner that couldn’t hold anything and although pedestal sinks look good, they are very impractical. The bathroom was very roomy, it could have had a vanity table or a small storage unit.
I would stay at the Riviera again!

Partner

10/10

Exceptional

20 Apr 2026

Alyscia

Overall a 10 out of 10.

We had 1 hiccup with Jose G at poolside where he didn't want to service us fully. We spoke with Asst Recreation Mgr Adriana and were able to get matters rectified.

We will be back with our families.

Family

4/10

Poor

20 Apr 2026

Mary

Very minimal provided in room. No fridge. No iron. Very very poor lighting. 3 table lamps no ceiling lights. No coffee in morning in room or to purchase.

Partner

10/10

Exceptional

14 Apr 2026

CARLA

The property consists of four buildings, I prefer building # 1. The Lobby areas are all very lovely. The beds are comfortable, rooms are clean I would recommend this hotel and will definitely come back. My only issue was parking it’s $40.to park in the public garage closest to Hotel. You can pay to park on street for $3.00 an hour but only during day time. At night you can get towed easily. Penthouse is awesome! Amazing view!
Thanks, C.M

Business

4/10

Poor

13 Apr 2026

Chona

Housekeeping barged in our first day of check in without knocking and when I tried to ask what they need, they just disappeared. No one came to clean our room till the 3rd day. Old rundown. The only thing nice was the restaurant in their property and they also allowed to keep our luggage after check out.

Family_with_children

8/10

Excellent

12 Apr 2026

Zandalee

The staff were very accommodating to our needs and very helpful to letting us know places to go during our stay.

Friends

10/10

Exceptional

12 Apr 2026

Christopher

Staff was very friendly and helpful, everything was great.

Partner

6/10

Pleasant

11 Apr 2026

Jennifer

We were upgraded to a suite which meant a bigger bathroom + a sitting area. But in another building away from our other travel companions. There are lots of stairs for both buildings so if you're lugging big suitcases, prepare to haul them up. Our room hadn't gotten a good deep clean in awhile (hair on the bathroom floor, dusty doors). Fine for one night but if cleanliness is your #1 priority, choose elsewhere.

4/10

Poor

10 Apr 2026

Carshema

I was really looking forward to this vacation. The photos online looked like a dream but unfortunately when we arrived, it was a nightmare. The property was severely OUTDATED. The room was extremely overpriced for a very tiny space. The water pressure was horrible, for the shower and toilet. The room that was given to us was near the staircase and we heard nothing but the door slamming all night long. The bed was hard, not comfortable at all. Our room was never cleaned the whole entire stay. The hotel has a “free” happy hour for the guests but they only give you one free drink so please don’t call it a free happy hour. That was very misleading. The pool looked like something from the 70s. Nothing has been updated. The staff was nice at the front desk. But the overall experience was 3.3 out of 10.

Partner

10/10

Exceptional

09 Apr 2026

Gregory

This was an amazing property everything in the room was neat and clean the mini bar was completely stocked there were cooking utensils pots and pans everything you need for extended stay

Self

4/10

Poor

09 Apr 2026

Nick

The guy at the front desk was very nice and helpful. The woman was stressed, tired, and overworked and it showed. The property was a dive. Pics looked great online but our room was a dump. The shelf in the closet was broken so there was nowhere to put luggage except on the only two awkward chairs in the room. The shelf under the sink was broken and falling down, the tiny desk was wobbly and falling apart. Hardly any outlets to plug in phone chargers. The bed frame squeaked so loud that it woke my wife up any time I got up. The toilet seat was broken and delayed our check in because they had to repair it. The top sheet has stains on it, and the bathroom counter was dirty.. nothing looked or smelled clean or sanitized and there was hair on the bathroom counter and in the sink when we arrived. Towels that should have been white were dingy. Again, staff was nice enough but the room was garbage.

Friends_and_family Friends

4/10

Poor

08 Apr 2026

Shreya

My room smelled like piss, it was moist and there were leakage due to the rain, I asked for a different room because I kept sneezing due to the weird smell. But the new room was also super moist. I woke up to a wet floor and my straightner was also wet due to the moisture. I had turn the air conditioning on but still, didn’t work

Self

6/10

Pleasant

08 Apr 2026

Theodor

Clean room, towels - have seen better days

6/10

Pleasant

07 Apr 2026

David

Lively place to stop for an overnight or two. Good access spot to get to the beach and restaurants.

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

Jennifer

The hotel is made up of three separate buildings.

Friends_and_family Family

4/10

Poor

06 Apr 2026

Gary

The property was first looked pretty clean, but here were the issues: cleaning carts with Janitors supply outside my door the crew making noise there, the room: toilet ran had to fix it myself in the middle of night, broken toilet paper roll holder, outside street noise loud, broken night blind curtain so it let light in room# 361. pool: lounge cushions were stained. Then when I mentioned to front desk the issues the Deep Blue eye girl at the front desk high five the customer behind when he said I’m not here to complain! Yeah I won’t be staying there again

Partner

4/10

Poor

06 Apr 2026

Shanker

Room in first floor got loud with people hanging out in the lobby. And music started playing early morning so not the best for getting good rest.

Family_with_children

10/10

Exceptional

04 Apr 2026

Sean

3rd stay , always impeccable

Partner

4/10

Poor

03 Apr 2026

Stacey

The property was kept clean outside. But s soon as you enter it was a different. The employee was not very friendly. Everyone there only speaks Spanish, and was unable to communicate with me. The service was very poor.

2/10

Poor

03 Apr 2026

Marc

Not the friendliest staff. Parking was a hassle. Check your receipt and hidden fees

Family_with_children

8/10

Excellent

03 Apr 2026

Amy L

n/A

8/10

Excellent

03 Apr 2026

Abigail

No beach view but a close walk. A fun vibe overall, bed was comfortable, but not enough lighting in the room, mini fridge barely cooled and a portable air conditioner was used to supplement the air and blocked the ability to open doors to the balcony.

Partner

4/10

Poor

01 Apr 2026

Emilee

Door to patio was taped shut, staff not friendly, mold on bathroom windows

Friends

6/10

Pleasant

31 Mar 2026

Anthony

A bit over priced for my opinion. Both pools were freezing cold. Rooms were decent but had no fridge or anything like that. Bathrooms seemed very old fashion. Good location though.

Partner

10/10

Exceptional

30 Mar 2026

TIMOTHY

Front desk girls were very helpful.

10/10

Exceptional

27 Mar 2026

Vashti

Excellent location

Self

6/10

Pleasant

27 Mar 2026

Michael

The card key lock wasn’t working and I had to go back downstairs to reception 6 times during my first day. Finally on my second day I met a maintenance person and explained my issue and they were able to take lock apart, adjust it and resolve problem. It was frustrating

10/10

Exceptional

27 Mar 2026

CHRISTINE

Very clean. Amenities were being cleaned all day. Staff was great! Love the Sofies at the bar. A perfect location to all around..

Partner

4/10

Poor

25 Mar 2026

John

The problem is they charge you more fees when you arrive then what you agreed to and paid through expedia.

Self

10/10

Exceptional

25 Mar 2026

Maria

The place is beautiful a lot of restaurant options around. The beach is very close. Perfect spot to be at.

8/10

Excellent

24 Mar 2026

Kayla

Wonderful staff and clean room. Property could use some updating and expedia listing should reflect that they do not offer airport transportation. Great location and pool!

Friends

8/10

Excellent

23 Mar 2026

Lisa

The staff were friendly. It’s the perfect location, super close to the beach and many restaurants, coffee spots, everything you need. The room set up was a little odd, like a large dresser poorly placed and the closet door that is a mirror in the entrance that will break if someone opens the door with the it open. The bathroom is outdated. But I would definitely stay there again for the location and price.

Friends

8/10

Excellent

23 Mar 2026

Sarah

Great location and vibe - lots of common areas to sit and socialize. Room was ok, beds hard, water pressure not great on 4th floor and our toilet made a terrible noise for about 30 seconds after flushing. Good value.

Family

2/10

Poor

22 Mar 2026

Behrad

The hotel was old. There was portable air conditioning in the room, which meant the window was open all the time. When it rained, water came into the room and onto the floor. At night, until midnight, you could hear people talking loudly and music from outside. The shower had a technical issue: whenever you showered, water would run all over the bathroom. But the worst part was their impolite front desk staff, except for one guy at the front desk with glasses. The rest of them were really unpleasant, and Rocio was the most arrogant and impolite person I have ever seen in the hospitality industry.

8/10

Excellent

20 Mar 2026

Danielle

The staff was super sweet. The room was big enough for all 5 of us. We rented a one-bedroom king. One weird thing, neither TV’s worked. I had requested maintenance but it might have gotten looked over.
They only have a few channels to choose from. Not a great selection. The shower was warm, the kitchen was great! Close to a lot of things. The pools were nice. And the restaurant happy hour was a nice touch.

10/10

Exceptional

20 Mar 2026

Jonathan

Shower did leak out a little bit, but overall not to bad.

10/10

Exceptional

20 Mar 2026

SORIN

Wonderful experience! Strategic location, well appointed, exceptional staff (the hotel manager, Mauricio, and Rocio were truly helpful and genuinely personable). Every single request was addressed promptly.

4/10

Poor

20 Mar 2026

spring

Loud. At night its loud from the club close by and people partying till late and at 830Am the hotel plays music. So no sleep. The bed was really uncomfortable and hard. I founs fake lashes a few dead buyg and hair in the shower

Partner

2/10

Poor

19 Mar 2026

Joy

Unable to make trip and nobody answers the phone to get a cancelation due to weather

4/10

Poor

19 Mar 2026

alana

It was ok

Friends

8/10

Excellent

17 Mar 2026

Pete

Friendly staff, very accomodat5ing, near the beach and the view was very accommodating to me. The manager with the beautiful eyes was very helpful, the bar staff was very kind, when I was out in the porch area they would come and check on me to see if I needed an additional drink. Extremely helpful staff.

10/10

Exceptional

16 Mar 2026

emily

Great staff. Perfect location.

6/10

Pleasant

14 Mar 2026

Angelica

Good location. Service not so great. Took 3-4 times to request towels. Toilet not flushing properly. Sliding door was not closing properly when we arrived.

4/10

Poor

14 Mar 2026

Julian

Towels were not replaced once in the 4 days we were there. They were removed but none were replaced. Sheets were pilled and also not
Changed. No in room coffee. Folgers coffee in the lobby. Cleaning staff did not knock before entering creating some awkward moments.

Friends_and_family Family

10/10

Exceptional

14 Mar 2026

Dawn

Wonderful stay with an exemplary staff

Family

8/10

Excellent

13 Mar 2026

Steven

Hotel is a bit outdated, but the location is good. The staff is very friendly.

6/10

Pleasant

12 Mar 2026

SheliAnn

Property itself was clean. The staff were professional, however there is no customer service telephone number that works. If you need anything you have to leave your room and walk downstairs. The bed was old and uncomfortable and walls are super thin, the person above me was walking around all hours of the night and it kept me awake because it was so loud. If you’re a light sleeper not the place for you. Food nearby is excellent and only a 3-5 min walk to the beach. Don’t get a car unless you need it, parking is additional and the lots are sketchy due to the neighborhood. There’s an area a few paces outside the hotel where a lot of loitering happens.

Self

10/10

Exceptional

11 Mar 2026

Emily

Very clean and nice location

4/10

Poor

11 Mar 2026

Plamen

Discussing place. Invest some money and renovate the rooms. Filthy and smells horrible.

Family

6/10

Pleasant

10 Mar 2026

Troy

Great area just a little ran down.
Our restroom was in a different room than the sink.kund of weird.

Partner

10/10

Exceptional

10 Mar 2026

BRITNEY

Staff was friendly and accommodating. Room was clean, spacious and perfect for our stay with a toddler. Location is right in the middle of south beach and only a 5 minute walk to the beach. Definitely recommend

Family_with_children

4/10

Poor

10 Mar 2026

Declan

Not great

6/10

Pleasant

09 Mar 2026

Yindeli

Pros:
Great location! 20m from airport, 2 blocks from the beach, restaurants nearby, public parking lot on 23rd st.- $20 for 24hrs, good sized room with balcony! Free morning coffee, friendly staff.

Cons: No cleanliness supervision. Bathroom was not cleaned. Lumps of hair in the shower, used razon and chewed gum on the window sill. Thankfully I always travel with flip flops to shower and clorox wipes fot the toilet seat.

Such a shame. They need ro invest on cleanliness and rooms reresh. At least the towels and sheets smelled like clorox and also looked clean. Overall good bang for your buck if you're ok with the above mentioned posibilities.

Friends

6/10

Pleasant

08 Mar 2026

centralia

3/5 stars. After a long day of traveling, the check-in experience was disappointing. We arrived after the posted check-in time but still had to wait about an hour for our room. The staff member assisting us didn’t seem very welcoming, which made the wait more frustrating.
The room itself was decent for the area, but the shower turned cold halfway through. Overall the stay was okay, but improving the check-in process and guest service would make a big difference for future guests.

Self

2/10

Poor

08 Mar 2026

mark

Massive overcharging at the restaurant - beware

10/10

Exceptional

08 Mar 2026

Cheryl

Everything was perfect. The staff was great and the location was GOLD

10/10

Exceptional

07 Mar 2026

Joshua

It was nice

6/10

Pleasant

07 Mar 2026

Christine

Great location, old building. Things we most noted about the actual hotel: you can’t control the AC temperature in rooms or open any windows. The rooms and lobby have very strong smells (not good). The hotel itself is a pretty old building, so doesn’t feel super updated. Not bad for the price, but probably would stay somewhere else if we go back to South Beach.

Partner

6/10

Pleasant

05 Mar 2026

Barbara

Old bathrooms are disgusting

Partner

4/10

Poor

04 Mar 2026

Yolanda

The room did not have a phone and if you needed staff had to cross the street to the other building for assistance as they never answered the phone thats listed for you to call from cell. My room secuity top lock was broken mentioned it to staff never came to replaced ask for another room was declined that opportunity. In addition to check out ask the day before for later check out was advised i can just come back in the morning, I did that and was denied considering it was very slow in Mimia during my travl days I was disappointed. The front desk lady was very rude and dismissive.

Family

8/10

Excellent

02 Mar 2026

Cammy

Easy to book; clean/ large room. Nice to have an area to dine right at the facility.
On the website it said that they had a shuttle to the airport- which was not true.

Friends_and_family Friends

10/10

Exceptional

02 Mar 2026

Brian

Stk is close. What else do you need?

Partner

6/10

Pleasant

01 Mar 2026

Orlando

Ac floor unit loud. Parking not the best down there. Door card keys have old technology.

6/10

Pleasant

01 Mar 2026

Bionca

Room was basic. Broken curtains and toilet paper holder. Pics are a lil deceiving but no real issues with stay. Nothing spectacular either

2/10

Poor

26 Feb 2026

Christopher

Run down and dirty

8/10

Excellent

24 Feb 2026

Abigayle

The room was clean but missing some necessities that we had to request such as washcloths and a towel for the floor outside the shower. Staff was generally friendly but could sometimes be rude about pools closing/ close them early. Location is unbeatable- close to everything but in a quiet area

Family

6/10

Pleasant

24 Feb 2026

Erica

Room, amenities,staff

Partner

2/10

Poor

23 Feb 2026

Hipolito

Horrible experience - worst possible room ever.

10/10

Exceptional

21 Feb 2026

Mary

Beautiful and quaint hotel. It was really nice. The staff was amazing and the hotel itself was just… so very nice! We would absolutely go back!!

Partner

8/10

Excellent

19 Feb 2026

MD ABEDUR

staff behaviour is good specially sara the Front desk officer.

10/10

Exceptional

19 Feb 2026

Fabiola

The staff was amazing!! Suza and Ailibe were incredible helpful and so friend but yet professional. The location is really convenient to get around and to access the beach. The hotel restaurant was also so good. Rooms are clean, food is really tasty.

Partner

8/10

Excellent

18 Feb 2026

Marcus

Our first room looked outdated and the a/c didn't work, but after going to the front desk we were assigned another room and it was nice and comfy. After 2 nights the a/c was noisy, but still was cold. Great location near the beach. Would stay again.

Partner

6/10

Pleasant

17 Feb 2026

Larissa

Tv didn’t work, WiFi didn’t work and toilet seat was broken.

Friends

2/10

Poor

16 Feb 2026

Chad

Loud heavy metal music playing in lobby right by room; dirty bathroom; tv didn’t work; manager wouldn’t even do anything about it

8/10

Excellent

14 Feb 2026

Angel

Location and charm

Leisure Friends

4/10

Poor

14 Feb 2026

Mary M.

This was the smallest hotel room I have EVER been in. The only place big enough to open your luggage was on the bed. There were no amenities - terrible experience.

Leisure Partner

2/10

Poor

12 Feb 2026

Emery

This was a very poor experience. I paid for a suit that was advertised to have balcony access. I quickly learned, upon my arrival, that there would be no balcony access. The door were taped up, as they were utlizing an air unit, pulling in air from outside? Because the room’s thermostat was broken.

I alerted Expedia, requesting a refund, as I paid for accommodations, i clearly did not recieve, but they declined.

Additionally, I tried to contact hotel multiple times, ahead of my arrival, and the phone number on file, was never answered once.

I would not stay here again, and very disappointed in Expedia’s lack of willingness to help resolve this.

2/10

Poor

12 Feb 2026

kvetoslava

Room , toilet very load and never saw sink or n different place than bathroom . Not comfortable and not very hygienic .

10/10

Exceptional

10 Feb 2026

Osagyefo

Room was nice and clean place smelled good staff was excellent

Leisure

6/10

Pleasant

09 Feb 2026

mary ann

Room was nice. But unfortunately you can hear your neighbors upstairs foot steps. Every footstep!
I didn't like that they hold 100.00 deposit and couldn't get checked in till4:30.hold10100.00100.0ddeposit

Self

8/10

Excellent

09 Feb 2026

Naushadaly

Clean room.. polite staff and very good amenities

Leisure Family_with_children

2/10

Poor

08 Feb 2026

Isabel

We couldn't check in when we arrived and staff was not friendly. When we checked in later, there was no one to help with luggage, including on departure. They did not answer their phone, including for accessible people. There was no heat and had to ask for blankets twice. Floors, furniture and bed had scratches and fabric missing, carbon monoxide detector hanging from ceiling.

Friends_and_family Family