Name: Richmond Hotel And Suites
Address: House 02 Road 10 Sector 01, Dhaka, 1230, BD

8/10

Excellent

16 Dec 2025

Md Selim

Clean room

6/10

Pleasant

27 Jul 2025

Shalim

Property is very dated requires refurbishing and painting walls dirty with crumbling sections of paint. Staff were very polite and helpful.
Breakfast was very Basic but but food was good

4/10

Poor

26 Jul 2025

MIRZA

Very old hotel

8/10

Excellent

13 Jan 2025

Azim

Good

6/10

Pleasant

17 Jun 2024

AHM

Most important thing is it returns value of money. Location is very good close to the Airport. Services are good. But management should take initiative to renove the decorations. All staffs became too old already.

Self

4/10

Poor

12 Mar 2024

Dilwar

Noisy Traffic near hotel

This used to be my preferred place to stay, have stayed here many tikes before when travelling from Dhaka airport.
However with the new flyover in front of the hotel there is nonstop noise in the rooms and it's very difficult to sleep with the traffic noise. Will be looking to stay somewhere quieter in future.

Friends_and_family Family

10/10

Exceptional

02 Jan 2024

Vijay

Everything is good

Family

8/10

Excellent

18 Nov 2023

Jacob

Not bad

4/10

Poor

05 Aug 2023

Ashton

Would not recommend.

Leisure Family

4/10

Poor

14 Oct 2022

David

Cheap but not good condition or cleanliness

Pictures are a little misleading. I wasn't expecting this hotel to be particularly good but when I got there it was worse than I expected. The condition of the room and bathroom isn't very good and the level of cleanliness is also not very good. It had a working air-conditioner and the bed was pretty comfortable. Service was alright. Overall I would not recommend staying here.

Self

2/10

Poor

27 Aug 2022

Abida

Poor condition

10/10

Exceptional

14 Jul 2022

ABUL

Clean and tidy.
Excellent customer service.

Leisure Family

10/10

Exceptional

03 Jul 2022

saidul

Very good customer service and close to Airport. I do recommend this hotel.

Business_and_leisure Family_with_children

2/10

Poor

29 Jun 2022

Fokhrul

I stayed in the hotel few years ago back in 2018. It was decent at that time. Recent stay experience is really terrible. Seems management has changed recently. It should 0 star review. Dirty everywhere, new dining area is like a bedroom with added sink for hand washing. It seemed like new management still using old reviews to get some business. Sad to see its became piece of garbage. I wont stay wont recommend to anyone

Leisure Family

6/10

Pleasant

11 Jan 2022

Verified traveler

Poor

Not clean, lots of odor/smell

Friends_and_family Family

6/10

Pleasant

10 Oct 2021

nurul

...needs employee extensive training...

People belongs to check in / out REQUIRED training how to execute the process... basically by using fake smiles...they are passing the day...

Business

2/10

Poor

07 Oct 2021

Shafiqul

Hotel not keep my reserved, shifting me nearby another poor accommodation which are not same standard and quality. I hope Expedia immediately terminated all kinds of further booking with Richmond Hotel & Suites in Dhaka, Bangladesh

Business

8/10

Excellent

04 Oct 2021

Adele

They cooked exactly what we wanted (it wasn't on the menu). They answered calls promptly and were very polite and accommodating. The room was clean, no bugs, had no unpleasant odors. Warm shower water! The only thing I wish they could change is double glass on the window so the traffic noise wouldn't be so loud.

Leisure Friends

2/10

Poor

24 May 2021

Verified traveler

Don’t go there it is not a very good place for you .

Leisure Partner

6/10

Pleasant

30 Mar 2021

Nurul

Good for the TRANSIT...

Convenient...very close to the airport...where pick up + drop off included with the booking !

Business

8/10

Excellent

04 Feb 2021

Verified traveler

Very careing and reasonable price. Close airport. Good communication

Friends_and_family Family

10/10

Exceptional

15 Nov 2019

Verified traveler

Friendly staff, not far from airport. Pick up and drop off services are very good. Have been using this hotel every time we/i visited BD (domestic and international transfer) for the last few years. Reasonable price and safe.

Friends_and_family Family

10/10

Exceptional

10 Aug 2019

ROBERT

Excellent value for a clean & comfortable room

This is my second stay at this hotel in 13 months. I gave it a good rating last year. It has improved since then. The service was very good (but the phone number on the Hotels.com site was wrong). The room was very clean and smell- and bug-free. Noise from the street was moderate. Bathroom was clean and up to Western standards. Very close to the DAC airport. For the money, it's definitely a winner!

8/10

Excellent

10 May 2019

Verified traveler

Free shuttle bus to airport is great. Staff where very friendly and helpdul. Will stay here again.

Friends_and_family Family

10/10

Exceptional

30 Apr 2019

Verified traveler

Good service, great facility. Free airport pickup and drop.

Friends_and_family Family

8/10

Excellent

21 Apr 2019

Verified traveler

Close to airport...which is vital in Dhaka!

If you need to be near the airport, then this is a good location but you will hear lots of honking of car horns all night. Staff was friendly but shuttle did not leave at quoted time for the airport due to another group of slow customers. I still made my flight on time but undue stress before flight.

10/10

Exceptional

14 Apr 2019

Verified traveler

Free airport transfer was great. Staff where very lovely will stay here agian.

Friends_and_family Family_with_children

2/10

Poor

06 Oct 2018

Verified traveler

Richmond is closed for renovations. I was sent to the Afford Inn, which is a very old and run down hotel. Not what I had booked. Very disappointed by Expedia and will be calling for a refund. This is what I would call bait and switch tactics.

10/10

Exceptional

19 Sep 2018

Verified traveler

Excellent hotel

Excellent service and facilities (pool, gym, steam room and spa). Good food and big breakfast buffet with good service. Overall a wonderful stay.

2/10

Poor

03 Sep 2018

Mohamed

Rubish Management

I never will book again

Family

4/10

Poor

16 Aug 2018

Samiul

When i have checked out, at that time, after completed my payment,one of your staff from reception said something bad about me, i was badly hurt about that. Otherwise everything is good. Restaurant foods were so Yummy and also service was great.

10/10

Exceptional

14 Aug 2018

Md

Well located Best value hotel.

Budget price, Satisfactory stay. Free airport pick up & drop, beautiful rooftop breakfast ( included in price)..

4/10

Poor

21 Jul 2018

Capt

Horrible experience

8/10

Excellent

12 Jul 2018

Kristin

Great stay. Noisy if you have a room on the side of the street. Otherwise it was a great stay with free airport transfer.

8/10

Excellent

02 Jul 2018

ROBERT

Great value for money close to Dhaka airport

A clean room with excellent service and good Internet that included pick-up and drop-off at the airport and bell hop service. A good restaurant with a view on the top floor. Mattress was a little hard for what I'm used to.

Partner

2/10

Poor

25 Jun 2018

Verified traveler

One of the dirtiest hotel.

The picture of front desk is even fake.horrible customer service no manner.I had to leave within 1 hour because of the room condition and dirty.

4/10

Poor

16 Jun 2018

Verified traveler

Good location for the airport and free airport transfer

6/10

Pleasant

04 Jun 2018

Verified traveler

Rooms are ok but very poor customer service.

2/10

Poor

16 Dec 2017

Korim

Disingenuous

Richmond's not safe. I was given the master key that opened every room in the hotel. I was told my room was the best; it turned out to be the opposite. Always ask, if you can see several rooms so you can select one. Be patient, they are not versed with hospitality but they sure like to charge you as if they were. Try not to get upset. Breakfast - do stick to bold eggs, toast, and coffee; the other foods will get you sick as a dog and believe me-it not easy to find a bathroom in Dhaka when you got the runs. Finally, If you did an online booking and want to cancel: (1)get approval from front desk. They will say no at first or say it's not possible and it's not up to them. Just ask if they will approve the cancellation if they get called. (2)make sure they follow through with what they told you. My experience was that they will say yes to you then refuse the cancellation to the online folks. I found this out when I overheard them talking. They will also try to make the process more laborious by requesting cancelling documents from the online folks then wait be approved by the manager. They may also say they are unable to receive the cancellation documents and may ask you to take a seat, which means they'll forget you for about for an hour or two; so don't let up. Make sure all docs are CC'd to you as well. Other- don't plan to make any local calls using their phone as it does not dial out. Don't use room service restaurant the portions are not enough for one.

4/10

Poor

14 Dec 2017

Vikram

Disappointing

Location was good, Wifi was working well. However service levels were sad. Room cleanliness was not up to the mark, walls were peeling off. Too many mosquitoes in the property. Breakfast was very basic.

6/10

Pleasant

20 Nov 2017

Pat

No Shuttle Service

The hotel and staff were very nice. However, the shuttle from the airport to the hotel was no available as advertised, even after I called them about 4 hours in advance to ensure that the shuttle would be there.

6/10

Pleasant

11 Sep 2017

ribs

Poor management

Room and fittings should be cleaned regularly. Room service coffee was awful. in buffet breakfast, waited for the dishes to be filled but came back after waiting for 20mins. if they are unable to provide food in breakfast then offering set menu will be a good choice. the airport transfer service was good though

2/10

Poor

23 Aug 2017

JERRY

Cheated by the whole experience. The website photos do not match the hotel.

10/10

Exceptional

21 Aug 2017

Verified traveler

Airport Hotel

The location of the hotel should be the main reason to book this hotel, I booked it for first night because I was late & didn't feel like venturing into the city. The hotel is economic & limited so it is what it is, was glad that I booked it once I experienced the Dhaka notorious traffic!

6/10

Pleasant

16 Jul 2017

Verified traveler

Basic hotel

Hotel near to roadside .very nosiy

10/10

Exceptional

04 Apr 2017

Verified traveler

Very nice place near airport

Knowing Dhaka traffic, i stayed at this hotel to be close to the airport. They have free shuttle to the airport that helped us out. The room was very comfortable and clean. The room decor and bathroom is updated and appealing. They thought of everything including bathroom amenities and prayer rug. Their restaurant in the building made it easy for us to get our meals without having to go out. The staff is helpful but we didn't need to ask much other then room service for coffee. I would recommend this place highly and would stay every time i come to Dhaka.

Family

8/10

Excellent

13 Mar 2017

Verified traveler

Value for money

Hotel is ok for one or 2 night stay.

Family

2/10

Poor

25 Feb 2017

Md

Worst Experience! Absolute Nightmare!

I booked 3 rooms and paid for three months before actual stay because of peace of mind that I would have them there ready for sure! I called three days before to confirm. Hotel couldn't find my reservation. However, after getting Cheaptickets.com involved, they sent me an email confirming that I was all set. I went to the hotel with my 3 year old daughter, wife and parents on that day to hear that they don't have my 3 rooms and they accommodated us to another hotel. At first, I thought mistake could happen but quickly realized what a mistake I made by accepting the offer. The hotel they gave us was absolutely horrific. The standard, cleanliness and quality of the hotel was so bad that we couldn't sleep. We couldn't even take shower because there wasn't enough water in the shower. Again, mistake could happen, it is unacceptable that the hotel could continuously like about reservation and accommodate a hotel is not as close to the hotel I paid for when it comes to standard and quality.

6/10

Pleasant

19 Feb 2017

Mahbub

Not bad

Nice,clean room..close to airport. Food was good..overall not bad. I may recommend this hotel to my friends & family.

Family

6/10

Pleasant

14 Feb 2017

Verified traveler

Good stay but not for the price