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Puerto Playa

Venezuela Venezuela , Isla Margarita
Lecheria, Calle Anzoategui Con Uveros
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7.0 Very good 2,154 Reviews
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Puerto Playa


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Hotel details

Useful information about Puerto Playa before you book

This lovely hotel is situated in Isla de Coche.


When you stay at Playabachata - All inclusive in Puerto Plata, you'll be on the beach, within a 15-minute drive of Cofresi Beach and Malecón De Puerto Plata. This all-inclusive property is 11.5 mi (18.4 km) from Playa Dorada and 0.5 mi (0.9 km) from Amber Cove.

Make yourself at home in one of the 544 guestrooms featuring minibars and flat-screen televisions. Cable television is provided for your entertainment.

Private bathrooms have deep soaking bathtubs and complimentary toiletries. Conveniences include phones, as well as safes and complimentary bottled water.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff.

Popular amenities

Free WiFi
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Beach services
Smoking areas
Childcare
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 12:00 PM
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available No elevators By ocean Professional property host/manager Pets not allowed

Cleaning and safety

Sanitization
Contactless check-out is available Cashless transactions are available

Important information

  • You need to know
    • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
    • Cashless payment methods are available for all transactions.
    • Contactless check-out is available.
  • Special Instructions
    This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and cash
    • Cashless transactions are available
    • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Minimal age
    18
  • Optional fees
    • Early check-in fee: USD 37 (subject to availability)
    • Late check-out fee: USD 52 (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    German

    Russian

    English

    Italian

    French

    Spanish

Nearby attractions

Amber Cove 0.7 km / 0.4 mi
Teco Maimón Beach 2.2 km / 1.4 mi
Cofresi Beach 6.8 km / 4.2 mi
Los Mangos Golf Course 8.3 km / 5.1 mi
Playa Costambar 9.8 km / 6.1 mi
Playa Grande 9.9 km / 6.2 mi
Taíno Bay Cruise Port 11.3 km / 7 mi
St. Philip the Apostle Cathedral 12.1 km / 7.5 mi
Isabel De Torres National Park 12.2 km / 7.6 mi
Amber Museum 12.2 km / 7.6 mi
Museum of Taino Art 12.3 km / 7.6 mi
Independence Park 12.4 km / 7.7 mi
Malecón De Puerto Plata 12.5 km / 7.8 mi
U.S. Consular Agency in Puerto Plata 12.6 km / 7.8 mi
Estatua de Gregorio Luperon 12.8 km / 8 mi

Facilities

Hotel
Upon availability

Room options

  • DOUBLE ONE BED DOUBLE • ONE BED DBL.1B
    DOUBLE ONE BED
    No room image available

    DOUBLE • ONE BED

    Guests: 1–4 • Adults: max. 4 • Children: max. 3

    Limited room details from hotel
    Room overview
    Room type DOUBLE
    View / characteristic ONE BED
    Room code DBL.1B
    Occupancy Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Facilities

    No detailed facility list available for this room.

    DOUBLE ONE BED

    DOUBLE • ONE BED

    DOUBLE ONE BED
    DOUBLE • ONE BED
    Guests: 1–4 • Adults: max. 4 • Children: max. 3

    No detailed facility list available for this room.

    No room photos available.

  • DOUBLE HONEYMOON DOUBLE • HONEYMOON DBL.HM
    DOUBLE HONEYMOON
    No room image available

    DOUBLE • HONEYMOON

    Guests: 1–4 • Adults: max. 4 • Children: max. 3

    Limited room details from hotel
    Room overview
    Room type DOUBLE
    View / characteristic HONEYMOON
    Room code DBL.HM
    Occupancy Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Facilities

    No detailed facility list available for this room.

    DOUBLE HONEYMOON

    DOUBLE • HONEYMOON

    DOUBLE HONEYMOON
    DOUBLE • HONEYMOON
    Guests: 1–4 • Adults: max. 4 • Children: max. 3

    No detailed facility list available for this room.

    No room photos available.

  • JUNIOR SUITE TWO BEDS JUNIOR SUITE • TWO BEDS JSU.2B
    JUNIOR SUITE TWO BEDS
    No room image available

    JUNIOR SUITE • TWO BEDS

    Guests: 1–5 • Adults: max. 5 • Children: max. 3

    Limited room details from hotel
    Room overview
    Room type JUNIOR SUITE
    View / characteristic TWO BEDS
    Room code JSU.2B
    Occupancy Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Facilities

    No detailed facility list available for this room.

    JUNIOR SUITE TWO BEDS

    JUNIOR SUITE • TWO BEDS

    JUNIOR SUITE TWO BEDS
    JUNIOR SUITE • TWO BEDS
    Guests: 1–5 • Adults: max. 5 • Children: max. 3

    No detailed facility list available for this room.

    No room photos available.

  • TWIN TWO BEDS TWIN • TWO BEDS TWN.2B
    TWIN TWO BEDS
    No room image available

    TWIN • TWO BEDS

    Guests: 1–4 • Adults: max. 4 • Children: max. 3

    Limited room details from hotel
    Room overview
    Room type TWIN
    View / characteristic TWO BEDS
    Room code TWN.2B
    Occupancy Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Facilities

    No detailed facility list available for this room.

    TWIN TWO BEDS

    TWIN • TWO BEDS

    TWIN TWO BEDS
    TWIN • TWO BEDS
    Guests: 1–4 • Adults: max. 4 • Children: max. 3

    No detailed facility list available for this room.

    No room photos available.

  • SINGLE STANDARD SINGLE • STANDARD SGL.ST
    SINGLE STANDARD
    No room image available

    SINGLE • STANDARD

    Guests: 1–1 • Adults: max. 1 • Children: max. 0

    Limited room details from hotel
    Room overview
    Room type SINGLE
    View / characteristic STANDARD
    Room code SGL.ST
    Occupancy Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Facilities

    No detailed facility list available for this room.

    SINGLE STANDARD

    SINGLE • STANDARD

    SINGLE STANDARD
    SINGLE • STANDARD
    Guests: 1–1 • Adults: max. 1 • Children: max. 0

    No detailed facility list available for this room.

    No room photos available.

  • JUNIOR SUITE STANDARD JUNIOR SUITE • STANDARD JSU.ST
    JUNIOR SUITE STANDARD
    No room image available

    JUNIOR SUITE • STANDARD

    Guests: 1–5 • Adults: max. 5 • Children: max. 3

    Limited room details from hotel
    Room overview
    Room type JUNIOR SUITE
    View / characteristic STANDARD
    Room code JSU.ST
    Occupancy Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Facilities

    No detailed facility list available for this room.

    JUNIOR SUITE STANDARD

    JUNIOR SUITE • STANDARD

    JUNIOR SUITE STANDARD
    JUNIOR SUITE • STANDARD
    Guests: 1–5 • Adults: max. 5 • Children: max. 3

    No detailed facility list available for this room.

    No room photos available.

  • TRIPLE STANDARD TRIPLE • STANDARD TPL.ST
    TRIPLE STANDARD
    No room image available

    TRIPLE • STANDARD

    Guests: 1–5 • Adults: max. 3 • Children: max. 4

    Limited room details from hotel
    Room overview
    Room type TRIPLE
    View / characteristic STANDARD
    Room code TPL.ST
    Occupancy Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Facilities

    No detailed facility list available for this room.

    TRIPLE STANDARD

    TRIPLE • STANDARD

    TRIPLE STANDARD
    TRIPLE • STANDARD
    Guests: 1–5 • Adults: max. 3 • Children: max. 4

    No detailed facility list available for this room.

    No room photos available.

Guest reviews

What other guests saying about Puerto Playa

7.0
Very good
2,154 Reviews
Cleanliness
7.4 /10
Service
7.6 /10
Comfort
6.6 /10
Condition
6.6 /10
Amenities
7.0 /10
100 reviews shown
10/10
Exceptional
28 Jun 2026
Raul
It was excellent
Family_with_children
6/10
Pleasant
28 Jun 2026
Rosandy chamel
Deben mejorar varios aspectos. Desde que encendíamos el aire acondicionado, comenzaba a salir agua del techo y terminaba acumulándose en el piso de la habitación. Llamamos varias veces al lobby, pero nunca contestaron. Luego fuimos personalmente a Atención al Cliente, donde nos dijeron que enviarían a alguien para solucionar el problema, pero esa persona nunca llegó.

Además, los tragos como la piña colada y otros cócteles se servían muy aguados, aparentemente porque la máquina no funcionaba correctamente. También había muchos mosquitos dentro de la habitación, lo que hizo la estancia menos cómoda.

Las almohadas y la cama eran muy incómodas; parecía que uno estaba durmiendo en el piso. Definitivamente deberían reemplazarlas por unas de mejor calidad para brindar un descanso más agradable.

Fuera de esos inconvenientes, el hotel es pequeño, pero bonito y tranquilo. La comida es buena y el entretenimiento también. Los shows fueron excelentes y nos divertimos mucho.

Quiero destacar especialmente a dos bartenders: un señor que trabaja en el bar de la piscina y una señora del bar del lobby. Ambos fueron sumamente amables, atentos y profesionales. Se nota que disfrutan lo que hacen y lograron que nuestra estadía fuera mucho más agradable.

A pesar de las incomodidades mencionadas, pasamos un buen tiempo y disfrutamos de la experiencia en general.
Partner
10/10
Exceptional
28 Jun 2026
Derrick
The rooms inside the hotel definitely needs to be updated but it had everything you needed
Family_with_children
2/10
Poor
26 Jun 2026
Yeny
I didn’t stay, I didn’t liked it, is not clean is not safe and horrible costumer service
Family_with_children
10/10
Exceptional
26 Jun 2026
CLAUDIO
I liked everything.
Family_with_children
4/10
Poor
26 Jun 2026
Carlos
I recently stayed at Playa Bachata in Puerto Plata, and overall it was a fun, family-friendly experience. The resort has a lively atmosphere with plenty of activities, but there are definitely a few things I’d recommend keeping in mind if you’re planning a trip.The beach is long and beautiful, with palm trees that give natural shade. It’s perfect for walks, though some areas can be rocky, so water shoes help. The pools are great — some are quieter for relaxing, while others are full of games and music.The buffet had a good variety, especially fresh fruit and local dishes. The themed restaurants were a nice change, and drinks were easy to get with bars spread around the property. My tip: don’t expect gourmet dining, but you’ll always find something tasty.



One thing to note: during our stay, we lost power for a while. It wasn’t a huge issue, but it’s something to be aware of — especially if you’re traveling with kids or rely on Wi-Fi. The staff handled it as best they could, but it did remind me to pack a portable charger for next time.Rooms were clean but dated, and during our stay we did lose power for a while — staff handled it, but it’s worth packing a portable charger. Wi‑Fi is basic, so don’t expect streaming.
Family_with_children
8/10
Excellent
26 Jun 2026
Aris
Conseguir que las habitaciones los números sean del 15 hacia abajo
Family_with_children
8/10
Excellent
26 Jun 2026
Silvio
Gracias por las atenciones y cuidados con los huespedes y principalmentr el cuidado con los niños, sigan adelante en busca de la perfeccion, muchas bendiciones
Friends_and_family Family
6/10
Pleasant
25 Jun 2026
Enger
Los empleados todos muy bien, la comida nada de variedad los
Jugos
Saben a agua, y se fue la luz la piscina la cierra a las 6 y el agua es muy caliente, casi como jacuzzi. Y hay demasiados mosquitos.
Family_with_children
10/10
Exceptional
24 Jun 2026
Carmen
Muy bueno
10/10
Exceptional
23 Jun 2026
Joseluis
La cerveza no me gustaron
Family_with_children
8/10
Excellent
22 Jun 2026
Ana
Buena experiencia
Family_with_children
10/10
Exceptional
22 Jun 2026
Kelli
The stay was excellent! I did a solo trip and felt safe the entire stay! The staff was amazing!
Self
10/10
Exceptional
21 Jun 2026
Alba Nerys Del Carmen Pena
Everything was nice and clean. All the staff were friendly and helpful
Family_with_children
2/10
Poor
20 Jun 2026
Risauris
No estaba
Family_with_children
8/10
Excellent
19 Jun 2026
CHRISTOPHER
Needs to invest on some good television
Family
6/10
Pleasant
19 Jun 2026
Aidelys
Visito este resort frecuente, y siempre mantienen los mismos estándares, esta vez lo único que pude notar fue la comida no tuvieron muchas variedades, la luz se fue unas cuantas veces y duró al menos 5 o 10 minutos para entrar, supongo que fueron problemas con la planta. Pero después todo bien como siempre!!! Me gustaría que mejoraran y fueran como antes con el menú que habían muchísimas más variedades.
Partner
8/10
Excellent
18 Jun 2026
Vikki
Great place for family within budget. Everything was clean and good, nothing luxurious and no new installation. We had a great stay.
Family_with_children
6/10
Pleasant
18 Jun 2026
Henry
El Personal es Muy Bueno, trabajando mucho y se nota que tienen un mal salario. El departamento de animacion es terrible deberían contratar persona Con mejor entusiasmo y un animo diferente. Playa , show y piscina es muy maloo. El personal de limpieza de la habitación la persona Q nos se encargaba de limpiar y organizar es increiblemente Buena.
Family_with_children
10/10
Exceptional
18 Jun 2026
Celestina
This resort was great, the staff was nice, and it is very well priced, I loved the Spanish music they played by the pool, I went on a Sunday, I will definitely recommend.
Family_with_children
10/10
Exceptional
16 Jun 2026
Eyeuri Javier
Gracias
Partner
6/10
Pleasant
15 Jun 2026
Jessica M
The bathroom was not very clean. There was mold in the windows and ants all over the counter.
Our ac didn't work and since we actually missed a day of our reservation because of our cancelled flight, I was pretty much over it.
Family_with_children
10/10
Exceptional
13 Jun 2026
Cornelia
La comida estuvo waooo y el personal fue muy atento ya que tuvimos un problema con la habitación entonces inmediatamente nos ayudaron .
Family_with_children
6/10
Pleasant
12 Jun 2026
Silvia
Staff was amaizing, María on checking, Marlene an Hansel at the Bar were outstanding. Rooms were ok , but mosquitos and coucroches where seen. Food in general was ok. Service is the soul of this hotel. The común áreas need manteinance
Friends_and_family Family
8/10
Excellent
12 Jun 2026
Joselito de jesus
Me gustó mucho el hotel, solo no me gustó que en la habitación habían mosquitos.
Family_with_children
8/10
Excellent
11 Jun 2026
Merencia
Están en remodelación y no lo dice en las reservaciones, las bebidas malas, entretenimientos muy escasos, las comidas muy poca variedad. El personal muy atento y amables
Family
2/10
Poor
10 Jun 2026
Lissette
Muy malo cucaracha en la mesa y las área de fruta no ahí parqueo ni jabón ni wifi muy mal servicio
Family_with_children
6/10
Pleasant
08 Jun 2026
Lucia
Estuvo bien mi estadía solo una observación soy alérgica al cigarrillo y en la actividades tenía que salir sintiéndome mal ,sugerencia espacio específico para los fumadores
Family
10/10
Exceptional
07 Jun 2026
Albania
Lacomida rica
Family_with_children
10/10
Exceptional
07 Jun 2026
Jacmel
Hhh
10/10
Exceptional
07 Jun 2026
Jeremy
Good
Family_with_children
10/10
Exceptional
07 Jun 2026
Fernando jose
Very Good thanks son much
Friends_and_family Family
10/10
Exceptional
05 Jun 2026
Pablo
.
Family
8/10
Excellent
05 Jun 2026
Wilson
Is good for the price and have everything you need
Family_with_children
4/10
Poor
04 Jun 2026
Rosa
This is a basic resort that you definitely get what you paid for. With only one pool in the resort for all the guests you can expect to find a lot of dirt, hair and other items floating. Our AC in the room also leaked water all over our luggage and got a lot of items wet. It took maintenance over 2 hours to get our room to attempt to fix the AC (which he did not) and instead just poured more dirty water over clothes we had drying on a chair. When we requested to speak to a manager no manager was available at night time, when we asked about possibly getting the clothes washed or dried, we were given many ifs and unknowns. The entertainment was actually pretty good but the food was just okay with at night time having no real options or variety. The beach was clean though and was overall nice. We will definitely not be back though, definitely not worth it.
Friends_and_family Family
4/10
Poor
04 Jun 2026
Nicole
The front lady was very rude the room were not very clean
Family_with_children
4/10
Poor
01 Jun 2026
Alfredo
The price is a clear reflection of the quality.
Family_with_children
6/10
Pleasant
01 Jun 2026
Kenia
Room and location of my room was excellent, hotel size for a family trip with kids was amazing. But as soon as we walked in, they offered a 90 min breakfast to get to know the next door hotel, that was a lie, they did give us breakfast but then consumed my entire morning trying to convince us to buy a luxury package. That was my only full day in the hotel, and they would not let us leave until I got aggravated, left at 12:30 to grab my kids and ended up eating a cold lunch and lost my entire morning. Dinner, I booked a reservation to a restaurant, location was provided incorrectly and I arrived 10 min late. Also, I ordered a beef steak that did not taste like that, I was not eating meat, just tried it and left my entire dinner, my food was salty. Food had flavor but salt over powered their meals, at to buffet as well. Fruits and salad were good. Drinks were watered down I felt. No real activity other than a basic hotel. I don't think I would come again. You can see the cruise ship leave in the afternoon from the beach.
Family_with_children
8/10
Excellent
31 May 2026
JANIRA
This was our second stay at this resort since 2023. Our first visit was with family, and this time it was just my boyfriend and me. Once again, we had a great experience. The property is clean, well-maintained, and offers comfortable accommodations.The buffet was average (3/5), but I highly recommend making reservations at the specialty restaurants as soon as you arrive. Both the Italian and Steakhouse restaurants were very good (4/5) and provided a much better dining experience.
During our stay, the resort was renovating some of the restaurant and snack bar areas, with completion expected by the end of June. The upgrades looked great and should be a nice addition for future guests.
The beach was decent, with plenty of lounge chairs available throughout the day. The water conditions were surprisingly good considering storms were affecting Florida and parts of the Atlantic. The resort also offers several activities, including pool games, excursions, complimentary kayaking, and on-site jet ski and ATV rentals. There were nightly family-friendly shows as well as live music at the bar.
What stood out most was the exceptional staff. Everyone was friendly, welcoming, and always willing to help. Special thanks to Gisselle for the wonderful facials and massages, Daniel for baggage assistance, Meille for the beautiful braids, Luis for keeping the pool area in excellent condition, Bulin for helping with presentations and restaurant reservations, and Ydalmy for her excellent buffet serv
Partner
2/10
Poor
30 May 2026
Ana
Rouches everywhere, on the buffet, in the room. The worst experience ever
Family
4/10
Poor
30 May 2026
Mercedes Matilde
At the from desk "almost" everybody was friendly, food is good, entertainment 👎, no wifi in rooms so if you want to make a phone call you must go to the lobby, there's no service at the beach side, etc etc....will I go back there? Definitely not!! The beach is very nice and good for children 👌just make sure yourself reservation specify with detail yourself room....I ask for ocean view, I didn't get , they wanted to charge $160 extra to give it to me. Nobody was responsible for anything, especially Expedia.
Family_with_children
10/10
Exceptional
29 May 2026
Ricardo
Muy bien todo el aire acondicionado tienen que ponerlo Manuel después todo bien
Family_with_children
8/10
Excellent
29 May 2026
Rosa
Las atenciones fueron buenas y la comida tenían buen sabor
Family_with_children
10/10
Exceptional
28 May 2026
Marcelo
Excellent
2/10
Poor
26 May 2026
Jonathan
Most of the Staff are so Rude. Room are so unconfortable and bed are so old that make your body hurt all over when get up. I tried cancelling One night and was back and for saying since reservation was made with Expedia they need to cancel. Contacted Expedia few times and Expeedia said they need property approval. From all Resorts I have visited in DR, I want to give this one a trial, and this was the Worst ever ever ever resort I have visited. Dont really recommended. They are very options on Puerto Plata. On top of that, electricity went off few times and it looks they dont have a generator to provide electricity in case there is a black out.
Family_with_children
8/10
Excellent
25 May 2026
Roney
Nice Budget resort. I found out later that the resort is part of part of the senator hotel umbrella and is right next to the playa bachata resort. If I would have known I might alhave stayed there instead. The views are nicer, the property is better maintained there. Nevertheless, I had a good time at playabachata especially for the price, which was about nearly half the price the senator hotel for the days I booked.The service was good, but the activities could be better and scheduling for things like the optional restaurant reservations could be better. There was however a buffet available 3 times a fay with a nice selection of food.
Family
10/10
Exceptional
25 May 2026
eric
Todo es 5 estrellas
Family_with_children
10/10
Exceptional
24 May 2026
MARGARITA
El hotel estuvo muy bien, fui en familia con niños pequeños. Precio - calidad muy bueno. El personal muy atento, Karla nos recibió muy bien en el check in, los jardines y áreas comunes muy limpias
Family_with_children
2/10
Poor
24 May 2026
JULIO
My experience at Playa Bachata was extremely disappointing. The rooms were mediocre, poorly maintained, and there was no Wi-Fi in the rooms—only in the lobby. The daily activities lacked creativity, making the resort feel repetitive and boring.

While some staff members were friendly, others were extremely rude and unprofessional. Service at the restaurants was also very poor. Staff struggled to keep up with basic drink service, and there were multiple times I finished my meal without ever receiving water or beverages.

The food quality was terrible and nearly identical every single day. The biggest issue, however, was cleanliness. I personally saw three cockroaches crawling around the buffet food area and have photo evidence of it. That alone made the experience unacceptable.

The specialty restaurants were also misleading. I made a reservation for the Italian restaurant only to be served essentially the same pasta available at the lunch buffet.

Overall, this resort did not meet even basic expectations for cleanliness, food quality, or customer service. I would strongly recommend avoiding Playa Bachata and choosing another resort for your vacation.
Partner
2/10
Poor
24 May 2026
dolores
Nada
Family
10/10
Exceptional
23 May 2026
jack
Super
10/10
Exceptional
21 May 2026
Jesus Manuel
Desayuno variado, cuartos y áreas comunes limpios, staff atento, servicial y amable. Servicio de spa de primera
Partner
10/10
Exceptional
20 May 2026
Luis
Good
10/10
Exceptional
19 May 2026
RITA
Very clean, no issue. Good food and drinks every where
Family
10/10
Exceptional
18 May 2026
Hilda
Rooms are a little dated but clean, staff was awesome and the food was delicious!
Family
4/10
Poor
18 May 2026
Hamlet
M
Family_with_children
10/10
Exceptional
17 May 2026
Sukraj
I did like when the chef makes the food with the hand ✋️ the supposed to, where gloves and make food
Family
2/10
Poor
16 May 2026
DEIVIS DANIEL
The first room we had smelled moldy and unclean staff at the counter offered to change the room for a better one for exchange of an $80.00 fee. That room was 1105 which had air conditioning problems it took them four days with the promise to send some one to resolve the issue and no one showed up after speaking with a supervisor on the fourth night we were change to another room again Room # 1335 which was in better condition only to be engrossed with a cockroach walking across our table at the buffet I made a formal complaint at the resort and with all do respect we are very disappointed and we want a refund of our stay at this resort
Family
2/10
Poor
15 May 2026
Jonathan
Saludo por este medio les informo que tienen un negocio te roban las cosas las llaves y todo para después cobrarte todo adicional un empleado se llevó nuestra llave para después cobrarnos 4500 pesos y por durar media hora más de la acordado me cobraron 950 pesos mas es una satafa es el peor risor del país no compren esto es una basura me trataron como un delincuente por una hora más que dure en el risor
Family_with_children
4/10
Poor
11 May 2026
Jérémy
Le site était bien
Partner
2/10
Poor
11 May 2026
Karen
We stayed here during the last week of April 2026 with our two kids, and unfortunately, our experience was terrible. I’ve been to the Dominican Republic several times before, and people are usually kind and friendly, but that was not the case at Playa Bachata Resort.
The staff was consistently rude and lacked basic manners. One morning during breakfast, we said “good morning” to a waitress, and she didn’t even smile or respond. During dinner, we kept saying “thank you” whenever something was brought to our table, and again, not even a single smile or polite response.
When we asked to speak with a manager, it turned out to be the same person who had been taking care of us. We also tried speaking with the hotel management, but nothing improved.
I would not recommend this place at all. Even if a resort isn’t perfect, good customer service can make you want to come back or recommend it to friends. Unfortunately, Playa Bachata Resort was not that kind of place.
Family_with_children
2/10
Poor
11 May 2026
Yailyn
El staff sumamente amable, pero pude ver cucarachas en el counter de el restaurante italiano. Tambien habia cucarachas en el area de recreacion. La picina muy pequeña y demaciadas personas.
el entretenimiento excelente. El buffet no tiene variedad.
Friends
8/10
Excellent
10 May 2026
Juan
No me gustó hacer fila para hacer una reservacion en un restaurante.
Partner
10/10
Exceptional
10 May 2026
Estharlyn Javier
Bien
2/10
Poor
09 May 2026
christopher
Room and food was horrible
Friends
10/10
Exceptional
06 May 2026
ANTHONNY AMAURY JIMENEZ
yutyututy
8/10
Excellent
02 May 2026
Robert Eugene
The room itself was very basic, but serviceable, and not our primary focus for the week. The layout of the resort is very nice, grounds are well kept, facilities in good condition overall. There's a really nice beach that we used quite a bit, and we spent most of our remaining time at the pool. The food at the steakhouse and Italian restaurants was excellent. The buffet was good, basically local cuisine and not catered to American or European travelers, but we are comfortable with this....all inclusive incentivizes us to try a lot of things without penalty, and we love acquiring new tastes at new places.
We had a lot of fun here, the staff was great and we made some friends (Andres), and this will go on our list of places to return.
Partner
6/10
Pleasant
01 May 2026
Indramattie
Staff was very slow in responding to requests. Food was a 6 out of 10
Partner
2/10
Poor
27 Apr 2026
Crismilda
The food was terrible
Partner
10/10
Exceptional
25 Apr 2026
derbi manuel
Good people
8/10
Excellent
24 Apr 2026
Geury
Mejorar la cama poner un solo colchón no dos individual
Partner
8/10
Excellent
21 Apr 2026
Joseph
It was good
Friends
10/10
Exceptional
20 Apr 2026
Maribel
Amo playa bachata el mejor servicio
Family_with_children
8/10
Excellent
20 Apr 2026
Leoncio
Nice and clean, it’s good value for the money
Family_with_children
8/10
Excellent
19 Apr 2026
Reyes
Generally, everything was good. I hope to go back when I have they chance to do ir again.
Friends_and_family Family
10/10
Exceptional
19 Apr 2026
Emmanuel
La verdad muy rica la comida y bebida la pisona y la playa y las atenciones muy buena
Partner
6/10
Pleasant
16 Apr 2026
Ana
There wasn’t much to do in general other than the pool and go to the beach. Unfortunately, it rained a few of the days that we were there so during those times we had to go inside and be bored. There wasn’t a huge variety of foods and restaurants. A couple of restaurants need a reservations, but they were so small that they filled out fast. Also, the toilet paper in the rooms were awful. They were very thin and broke easily.
Partner
6/10
Pleasant
15 Apr 2026
Magdeline
The room was outdated and the bathroom was old and dirty. The food was a 2/5.
Family_with_children
10/10
Exceptional
14 Apr 2026
Richard
It was a clean, great experience. I have no complaints and I will definitely stay again.
Partner
10/10
Exceptional
14 Apr 2026
leonidas
Good
Family
8/10
Excellent
12 Apr 2026
Neliza
We had a great time, beautiful and clean.
Family_with_children
6/10
Pleasant
11 Apr 2026
Christine
It was good for the price. I didn’t expect Expedia would lie and said the airport was 35 minutes away from the resort. It was 1 and 1/2 hour drive. There was a lot of food, but not to my standard.
Family_with_children
10/10
Exceptional
10 Apr 2026
Alan Wayne
Sitting in the airport, waiting for my flight to leave Puerto Plata airport. This was a very good trip. The resort has numerous buildings dotted around the property. They all have 8 units each in them. The buildings are all a bit dated but functional. Our room was clean and cleaned every day. The electrical outlets were sparse. And all outlets except the bathroom were only 2 pole. The food was great. 2 ala carte restraints, but you have to make reservations for those. The breakfast lunch and dinner buffets were also very good and varied some every day. A couple of different snack areas also. Drinks are good and unlimited. Beach is great, depending on what time you go, you may have to spend time hunting down chairs. Same with the pool. Excellent entertainment. Nightly shows are very good with very talented performers.
Partner
10/10
Exceptional
08 Apr 2026
Edinson
spite all the negative reviews I had seen about this hotel, I was genuinely and pleasantly surprised. It is an excellent hotel, with exquisite cuisine and a wide variety of options. The beach is beautiful, the grounds are lush and well-maintained, and the staff is outstanding.
Partner
10/10
Exceptional
08 Apr 2026
Wendy Yacil
Had a blast
Family_with_children
8/10
Excellent
07 Apr 2026
Dohelfhy
I really liked the room, but I had problems charging my devices because the connector is different, but after that everything was fine.
Family_with_children
6/10
Pleasant
06 Apr 2026
Leah
The resort is well staffed, and the people are very kind and helpful. It is kept very clean however, the food choices are poor. The advertise restaurant is not in a building, but alfresco dining, which requires a reservation, which takes hours in a line to wait for. The rooms are uncomfortable. The mattresses are not hygienically covered in a full mattress cover the television has terrible reception. There are no amenities no gym. There is one pool and it is overcrowded the beach, chairs, and pool chairs need repair and replacement. The drinks are delicious and the resort is safe. The beach is not great for swimming. There are many reefs on Rocky ground. The housekeeping service is excellent. They come every day and do a very good job. The gardening grounds are lovely. There is entertainment every night but it’s a little bit corny. I wish they would just have great Spanish music with a wonderful dancing vibe every night instead of lip syncing rock ‘n’ roll shows.
10/10
Exceptional
05 Apr 2026
María
Excelente servicios en recepción, me atendió María y es muy amable.

Excelente servicios de limpieza

Excelente personal del restaurante la Roca
Son muy atentos. En especial Ramón muy atento y dedicado a su trabajo

Más vigilancia y entrenamiento de servicio al cliente con los de limpieza en la playa, unos de ellos, no recuerdo su nombre me solitó buscarle 3 cerveza mientras hacia su labor en la playa."abuso de confianza".

Después, todo lo demás excelente
Volvería a descansar y distraer la mente
Fue un excelente descanso.

Gracias Expedia excelente app para viajar y Playa bachata muy bien risort en Puerto Plata.
Family_with_children
6/10
Pleasant
05 Apr 2026
Maria
The place is run down but very clean! Staff is very friendly and attentive. The pool area if you are elder or if you have mobility issues you cannot use. I went because my 91yrs old mom wanted me to take her on her birthday, she loves the pool but was not able to use it because they only have the steel ladders on the sides no descending steps like most pools. I asked if there was another and why but they only have one. She did not enjoy her stay.
Family_with_children
2/10
Poor
02 Apr 2026
Fania
Muchas cucarachas en el área del restaurant
Family
4/10
Poor
01 Apr 2026
Stephanie
Our room was clean but very dated and needed maintenance. A 3 ft long light fixture in the bathroom fell down in our bathroom, 2 feet away from me! After that I was afraid to even use the bathroom. Hot water was non existent, out of 7 days we had lukewarm water only 1 day. Wifi is terrible, dont plan on connecting. Food was ok, not great. We did go to the senator for habachi and that was a fun experience.The beach was excellent, plenty of shade and chairs.Pool chairs were always reserved by 8am. The bar service was excellent, no complaints 👌. Entertainment was decent, after a few drinks it was excellent! The omelet station was very tasty for breakfast.
Family
4/10
Poor
31 Mar 2026
Ana Melina
No me pusieron agua en el segundo día y e teléfono de la habitación dañado
8/10
Excellent
30 Mar 2026
Ramona
Very friendly
Partner
10/10
Exceptional
30 Mar 2026
Manuel
Very good
10/10
Exceptional
29 Mar 2026
pedro
Very good nicee
Friends_and_family Family
10/10
Exceptional
28 Mar 2026
Isabella
Everything was very good! Very clean and the buffet was fresh!
Partner
6/10
Pleasant
28 Mar 2026
Jackson
The room was clean the only issues we had was the tv was super static so you could hardly see and there was lots of hair in the shower, staff were super friendly and you could tell they are very happy and genuine folk, the food was good probably one of the best buffets I’ve been to in a while the meat was a little overcooked though. I’m not picky by any means I’m just giving this review for other people.
Friends
10/10
Exceptional
25 Mar 2026
Elaina Elizabeth
Great trip
4/10
Poor
24 Mar 2026
denisse
Los cuartos muy viejos feos, la almohadas poco confortables goteras en loa cuartos, terrible, no Internet horrible.
Friends
8/10
Excellent
24 Mar 2026
Connor
It was nice


Hotels Nearby

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Eurobuilding Hotel & Suites
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Eurobuilding Hotel & Suites

Lecheria, Av. Diego Bautista Urbaneja

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Enjoy a relaxing stay at the Eurobuilding Hotel & Suites Lecheria, a beachfront hotel located a short drive from Los Canales Beach and Andres Eloy Blanco Park in Lecheria. Indulge in a massage at the full-service spa or unwind by the outdoor pool after a day at the private beach.

This hotel offers 112 well-appointed guestrooms featuring complimentary Wi-Fi, laptop-compatible safes, and irons/ironing boards. Bathrooms include showers, complimentary toiletries, and hair dryers.

Start your day with a complimentary buffet breakfast served from 6:30 AM to 10:30 AM and enjoy dining at one of the hotel's two restaurants, including Aqua. Additional amenities include a bar/lounge, poolside bar, business center, concierge services, gift shops/newsstands, dry cleaning/laundry services, and a 24-hour front desk.

For events, the hotel boasts over 2, 000 square feet of conference space and three meeting rooms. Free self-parking is available onsite.

The nearest major airport is Barcelona (BLA-General Jose Antonio Anzoategui Intl. )

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WITHOUT OFFICIAL CATEGORY

Eurobuilding Hotel & Suites

Lecheria, Av. Diego Bautista Urbaneja | Show on Google

~ 2.03 km from Puerto Playa

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Punta Palma
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Punta Palma

PUERTO LA CRUZ, Prolongacion Av. La Peninsula, Cerro El Morro

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The Punta Palma Hotel is located in the Morro Hill Dairy, privileged area for tourism with beautiful beaches and stunning sunsets. The hotel has 181 rooms, direct beach access, medical first aid, private parking, daily newspaper and ATM.

Tonina The restaurant offers a delicious buffet for breakfast and lunch while the Seagull restaurant offers a la carte service. The hotel also has extensive conference and conventions as well as an ideal setting for celebrations and events.

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5 STARS

Punta Palma

PUERTO LA CRUZ, Prolongacion Av. La Peninsula, Cerro El Morro | Show on Google

~ 2.2 km from Puerto Playa

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Aqua Vi Hotel
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Aqua Vi Hotel

PUERTO LA CRUZ, Complejo Tco El Morro, Al Lado Club Sirio Venezola

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Marina Hotel Aqua Vi Suites offers 150 comfortable rooms overlooking the pool or into the channels, central air conditioning, telephone, cable television and a variety of services to ensure a pleasant stay. It is located in the Tourist Complex El Morro, in the city of Puerto La Cruz, gateway to the Venezuelan East, which offers a wonderful nautical paradise surrounded by beautiful canals and extraordinary Mochima National Park, 700 square kilometers of calm waters 35 islands, coves, hidden beaches and bays of unparalleled beauty.

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3 STARS

Aqua Vi Hotel

PUERTO LA CRUZ, Complejo Tco El Morro, Al Lado Club Sirio Venezola | Show on Google

~ 3.58 km from Puerto Playa

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Hotel Cristina Suites
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Hotel Cristina Suites

Puerto La Cruz, Avenida Municipal con calle Maneiro

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This hotel is idyllically located close to the beach, in Puerto la Cruz. The hotel is situated close to Andres Eloy Blanco Park and Puerto La Cruz Ferry Terminal.

Guests can explore a range of attractions nearby. The hotel lies within easy access of the stunning Los Canales Beach.

A wide range of shopping, dining and entertainment venues are just waiting to be discovered close by. This wonderful hotel is steeped in charm and culture, combined with contemporary elements.

The guest rooms are elegantly designed, complemented by modern conveniences. The hotel features a number of facilities and services, attending to guests' dining and leisure needs.

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4 STARS

Hotel Cristina Suites

Puerto La Cruz, Avenida Municipal con calle Maneiro | Show on Google

~ 7.57 km from Puerto Playa

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