Panacea

10/10

Exceptional

15 Jun 2026

Kevin Jared

The property was absolutely beautiful. Felt like a mini resort. Would definitely return in the future.

Partner

10/10

Exceptional

07 Jun 2026

William

Superb value for money.

Apartment was clean and in good working order.

Plenty of parking.

Solid wifi connection.

Staff were communicative and helpful.

Location is also great; allows you to stroll into La Veleta for drinks and meals.

Thoroughly recommended!

Partner

10/10

Exceptional

28 May 2026

Kimberly

The staff was great with helping with recommendations. They responded quickly and were very professional and kind. It was a beautiful location and the neighborhood felt very safe.

Friends_and_family Family

10/10

Exceptional

29 Apr 2026

sean

Great space for a 2 week stay. Was clean, spacious and pool was perfect place to relax. Kitchen was fully equipped and a/c was working great. Would definitely recommend.

10/10

Exceptional

20 Apr 2026

Annie

Grand condo, bien équipé. Piscines appréciées et aménagement extérieur. Belle propriété.

Partner

10/10

Exceptional

09 Apr 2026

Eric

Nice pool/garden area as shown on the pictures. Full equipped kitchen. Easy self-check in process and hosts were easily reachable via WhatsApp. Good location as it is very close to Calle 7. Would stay again at Panacea.

10/10

Exceptional

03 Apr 2026

Luca Alessandro

Amazing

2/10

Poor

31 Mar 2026

Lisa

There was no staff. It was a self checking in and nobody was there when I arrived. Ask when you get in I had to find somewhere else to stay. I was left stranded outside.

10/10

Exceptional

18 Mar 2026

John

The pool and lounging area was amazing, staff was attentive to any needs we had and the bed is super comfortable. We enjoyed our stay!

Partner

10/10

Exceptional

14 Mar 2026

doug

Great stay nice restaurants nearby very clean easy walk to boutiques and restaurants, felt very safe

Partner

10/10

Exceptional

10 Mar 2026

Milo

Beautiful property with lovely staff and a sweet cat. Really quiet, pool was stunning.

Partner

8/10

Excellent

05 Mar 2026

Michelle

There were two ACs (living room and bed room) which made everything super comfortable. We also had two patios which was great. There was nothing for basics (oil, salt, pepper, sugar etc). So cooking was somewhat limited but there were 3 plates, bowls, forks, a pot and a pan which worked well enough. The complex is really well kept and clean. Two pools with lots of seating; although it only gets afternoon sun from about 11-4/5. I’m not sure about cleaners, we had someone try to get the key for our room out of the lock box several times (which we had with us) but no one ever knocked or left a note. I have no idea if there is cleaning during your stay, we didn’t experience any. There are two body towels and two pool towels. No extra blankets, hand towels or face towels. We were in the top floor and it’s a little loud with the quads and bikes driving by but not unreasonable.

Partner

10/10

Exceptional

22 Feb 2026

Sadie

We had a great stay, the room was very clean, and kitchen utensils, pans, microwave and coffee maker were provided. Staff were very friendly and helpful with recommendations. Bikes were available for 100 peso, cheaper than any other rental spot in the area. Located within walking distance to restaurants and grocery store, but far enough from the busy area that it was quiet and peaceful at night.

Partner

10/10

Exceptional

21 Feb 2026

David

Super nice accomplishment, very spacious and the private pool was very nice. Staff was very helpful

10/10

Exceptional

21 Feb 2026

stephen

Clean room and quiet setting. Walking distance to restaurants, taco stands, and markets. Loved having the kitchen, but the knifes were very dull and no kettle (minor things). I would absolutely recommend this hotel to family and friends. A place to hang towels would be nice as replacements were not easily available.

Partner

4/10

Poor

16 Feb 2026

Charla

The pro is that the condo is well-furnished, the bed is big and soft, and you have everything you need for a comfy stay. Negatives: This is condo living and not a hotel so manage your expectations around staff being present and engaged. With that said, I found the staff unwelcoming (when they were there at all). Particularly the male staff (one of them looked at me with DISDAIN, ignored me when I greeted them). Literally none of them ever greeted or spoke to me. It felt weird and unwelcoming. I ultimately left early.

Leisure Self

10/10

Exceptional

28 Dec 2025

Luz

Everything was great I wish I can go back 😊

Leisure Self

2/10

Poor

26 Dec 2025

William

Too many hidden charges

Leisure Partner

10/10

Exceptional

09 Dec 2025

John

Great Stay and would highly recommend

Business_and_leisure Family_with_children

10/10

Exceptional

21 Nov 2025

JULIAN

Beautiful apartment

10/10

Exceptional

14 Nov 2025

Leah

The condo was spotlessly clean and the beds and pillows were extremely comfortable! The hot water in the shower didn't last long, but it was fine. They offer bicycle rentals for 100 pesos per day and it's less than 30 minutes ride to the beaches, 10 to the grocery store, and 15 ish to downtown. There is a pool, a gym, and parking available. We felt very safe there and it is within easy walking distance to some cheap taco stands and nicer restaurants, though the kitchen was very handy and we cooked daily. The staff is friendly and warm. We loved our stay and would stay again.

Leisure Partner

10/10

Exceptional

10 Nov 2025

philippe

Clean in a good neighborhood

Partner

10/10

Exceptional

28 Oct 2025

Cesar

Great price , great location , we love the Condo.

10/10

Exceptional

25 Oct 2025

Francesca

I felt as though I was entering a mini oasis every time I walked through the front door. Serene, clean, and very friendly staff. Communication is very clear and easy to understand. I will definitely be back 🤩♥️

Business_and_leisure Self

8/10

Excellent

28 Sep 2025

Lyric

I dont agree or think some of the policies are fair, but overall the best probberty ive stayed at in tulum

Leisure Self

10/10

Exceptional

15 Sep 2025

Robert

Well kept, beautiful common area, good location

Business_and_leisure Self

8/10

Excellent

20 Jul 2025

Olga

We go to Tulum a couple of times a year specifically to stay at Panacea. We love the pool and the generally calm vibe as well as the fast growing neighborhood. Usually, it’s just the relaxing recharge we need, but unfortunately , this time, they were doing repairs and there was sawing and drilling going on which definitely made it less relaxing. Overall, still great, but I will be sure to ask if they are doing any work before our next trip.

Business_and_leisure Partner

8/10

Excellent

17 Jul 2025

Caitlin

Gorgeous condos that are very modern, spacious, and comfortable. Very quiet and relaxing with lovely views of the pool/garden area. Secure passcode entry and a manned front desk, hosts are also very easy to contact via WhatsApp. There are plenty of nice food options nearby too - would definitely recommend Vereda Del Abasto for breakfast/lunch and Pepe’s Tacos in the evening!

A minor improvement could be the cleaning of the pool area as there were lots of leaves and bugs in the pool at times, and the lounger cushions were quite damp and stained.

This isn’t the fault of Panacea but it is important to keep the receipt when the 200USD hold deposit is returned at checkout (especially if you’re from the UK like us!) otherwise the bank can take a long time to return it.

Also this area in general is probably best suited to people who drive/cycle as attractions like cenotes are quite far to walk in the heat and taxis are very expensive in the area (i.e. $20 for a short drive to the ADO station).

Overall though we loved the condo and would definitely stay again for a relaxing trip!

10/10

Exceptional

25 Jun 2025

MARIA

The condo is in excellent condition. There was soap, shampoo, paper and towels. Excellent hosts Eve and Ruben.

Leisure Partner

10/10

Exceptional

16 May 2025

Kim Anh Charlotte

Very good stay for the money spent

Leisure Partner

10/10

Exceptional

16 May 2025

Jill

Pancea hotel felt like a beautiful oasis on the outskirts of town. Our room was huge and accommodated our family of 5 nicely. We had some issues with communication with the hotel prior to our arrival and were dropped off at the door of the compound not knowing how to get in, so I wish we had a bit more explanation around that as we tried numerous times to contact them prior to our arrival. Also, I don’t think there was any cleaning service if the room during our stay. Maybe you had to ask for it? Again, just limited communication or instruction on how things ran there. There was talk and pictures of breakfast on their site but that was also a service not available during our stay. The staff were kind and helpful when we had questions or issues. And the pool and grounds were so beautiful and quiet. The location was a bit inconvenient for our family of 5 to get anywhere but that was an overall Tulum problem for us. For the price, we definitely felt the room and hotel grounds were a great value and would recommend this place for anyone going to Tulum.

Leisure Family_with_children

8/10

Excellent

22 Feb 2025

Keith

Awesome bed. Spacious everything. Kitchen Good. TV was large and working. The bathroom would benefit with a few more towel bars and a shelf in the shower for shampoo etc. well maintained property. Would not hesitate to stay again.

Leisure Partner

10/10

Exceptional

17 Jan 2025

Julian Duvan

Unreal property and location. The hospitality was always quick and responsive. Thank you for an amazing stay and I can’t wait to see you guys again!

6/10

Pleasant

06 Jan 2025

Verified traveler

Very meh for the price

Disappointing experience. Room was not cleaned at all during 6 night stay. Cockroaches under kitchen sink. They never emptied our garbages even. The lock on our door broke and they didn’t fix it so we had an unlocked condo for most of the trip.

Location is ok, the road is pretty bad leading to it through massive water puddles to walk around but that’s most of Tulum. Not great value for the money.

Friends_and_family Family

2/10

Poor

05 Jan 2025

Joseph

Place did not feel safe or secure nor were we able to communicate. We were promised multiple times changes in our room and a refind and have yet to receive. Still trying to get hotel and Expedia to honor

Leisure Family

10/10

Exceptional

11 Dec 2023

Harleen

We had a really good experience here. It's located in a great neighborhood with a lot of dining options nearby. the staff was really friendly and easy to work with, and also really helpful. The rooms were extremely spacious as well.

10/10

Exceptional

01 Aug 2023

Elia

The residential suite was amazing, we had a large living room, kitchen and gorgeous balcony with a pool and garden view. The hotel staff were very friendly and we met Fifi, the hotel cat. This area is under construction, specifically the road next to the hotel, so having a rental car made it easy to explore. This property was very quiet and felt safe, we had the pool all to ourselves. Great place to avoid crowds!

Leisure Partner

10/10

Exceptional

01 Aug 2023

Emily

Had an amazing experience as a first time traveler to Mexico. I’m so glad I went with choosing this hotel it was nothing short from amazing! When I come back from tulum I will definitely come back to this luxury hotel! :)

Leisure Partner

10/10

Exceptional

14 May 2023

Mark

Great place to stay, very friendly, clean and comfortable. Very happy 2 weeks.

Business_and_leisure Self

10/10

Exceptional

02 Apr 2023

rotem

An absolutely amazing experience. The hotel is a hidden oasis in tulum. We truly enjoyed our stay, we loved our private pool and the entire hotel area. Breakfast was 10/10 with freshly made products daily, the staff was polite and welcoming. Would come back anytime to this true gem of a place.

Leisure Partner

10/10

Exceptional

25 Feb 2023

Christina

I loved it. We had a romantic penthouse with private pool, full kitchen, comfy couch that I actually want for my house so bad and the property and foliage around is beautiful. And there’s a hotel cat to greet you upon check in!

Business_and_leisure Partner

8/10

Excellent

25 Jan 2023

Gerald

I didn’t like the road to the building

Leisure Family_with_children

10/10

Exceptional

15 Nov 2022

Vongpheth

Beautiful oasis inside the courtyard of the hotel. The suites have lots of room inside and the staff was very friendly. This place was very relaxing and was super quite as it was set on the outskirts of downtown attraction. Breakfast was included in our stay. So that was a nice touch. Prices are reasonable. Overall I would love to come back as I feel I had the most peaceful stay and my room felt like a vacation home.

Leisure Self

10/10

Exceptional

03 Jun 2022

Melanie

Perfect stay!

This hotel was perfect. Every need was met as needed and the staff was extremely friendly. I will recommend Hotel Panacea to all friends and family and we will definitely try to come back.

Partner

10/10

Exceptional

13 Feb 2022

Jerrinika

The exterior once inside resort was breathtaking! The VIP experience purchased wasn’t seen on their side but once the staff found out, everything was taken care of!

Leisure Partner

10/10

Exceptional

02 Dec 2021

Derek Lee

The property was very clean and inviting. Very accomodating. It was in a nice location as well.

Leisure Partner

10/10

Exceptional

19 Oct 2021

Mark

Great relaxing stay tucked away from the bustle of the city. A peaceful place to relax, enjoy the pool and sunshine.

A bit far from the highlights of city but you can rent a scooter nearby and get anywhere quick.

Leisure Partner

10/10

Exceptional

03 Oct 2021

Zakiyyah A.

First and for most I enjoyed my experience there we had a

10/10

Exceptional

14 Aug 2021

Jose

The property was great, the staff was always friendly and willing to help, whether it was getting a taxi, coordinating a lab to come to the hotel for a COVID test, or simple I di about the área.

I just didn’t know what the VIP part was and didn’t get offered or told about them, though overall that was fine I wasn’t expecting anything else with my stay.

Leisure Friends

8/10

Excellent

02 Aug 2021

Verified traveler

Good sleep, friendly staff, modern large rooms

Very nice place, modern, large rooms with good ac, quiet. Pillows need to be softer. Water from faucet and shower comes out salty. No onsite restaurant. No room service from hotel but you can order delivery from good nearby restaurant. Location is quiet but far from everything. Friendly staff and owners. Very nice deep large pool.

Friends_and_family Family

10/10

Exceptional

27 Jul 2021

Verified traveler

Hotel Panacea is located in a very quiet neighborhood and area that's coming up; therefore, I enjoyed my stay very much. I felt safe and welcomed each time I left and came back to the hotel. I love the fact that each room, kitchen and living room in the apartment has it's own AC. I also appreciate every attention to detail of how clean the apartment is left and how good it smells once the cleaning crew is done. Every time I would come back to my apartment I would be surprised to a cute towel shape/folding. Those are the small things that make me feel appreciated and welcomed. The front desk staff was wonderful. Always willing to talk and share some insight. The young men helping in the garden and pool always were very kind and hard working. Overall my stay was wonderful and would love to come back. The pool is big enough to relax and swim in it.

Leisure Family

10/10

Exceptional

19 Jul 2021

Verified traveler

Clean and friendly staff. Beautiful and relaxing environment.

Leisure Family

10/10

Exceptional

27 Jun 2021

Verified traveler

I loved panacea. The room I stayed in was up to date and had an open concept with huge windows that let lots of sunlight in which is my favorite. I also enjoyed the staff Moses and Daniela who made accommodations for me and helped me book excursions

Leisure Family

10/10

Exceptional

25 Jun 2021

Verified traveler

Super Stay! Apartments are luxurious, large and well equipped, great pool and staff was super welcoming!

Leisure Partner

10/10

Exceptional

20 Jun 2021

Verified traveler

The romantic penthouse was the most unique thing in the building.

Leisure Family

2/10

Poor

07 Jun 2021

Verified traveler

unsafe neighbourhood

Business_and_leisure

10/10

Exceptional

16 May 2021

Verified traveler

Hotel Panacea was beautiful. A great place to stay. We stayed in Room 8 and it was so spacious for 3 people. The kitchen area is great for those who want to prep meals in their room with plates, utensils, glasses provided, etc. There was no iron but we asked for one and just had to make sure it was returned to front desk. We did put a do not disturb sign so our room wouldn’t be cleaned up but they still did. We used pool a lot and is frequently cleaned. Front desk was able to order us food and taxi’s which was very helpful. The location is on a dirt road rather then cement. You are able to walk to eat but if you want to go to the Main Street where food is I would recommend a taxi. I will miss Fifi the hotel’s cat, she was so cute. I would definitely come back.

Leisure Friends

10/10

Exceptional

27 Apr 2021

JAMES

Nice Boutique Hotel!

Everything about Hotel Panacea was great...friendly and helpful staff, beautiful suite, nice pool and pool area, clean. The only thing we want to point out is that the location is not really within walking distance to restaurants. We didn't have a car so we had to take taxis, which the front desk staff arranged for, they arrived quickly and they were readily available to get back to the hotel.

Partner

10/10

Exceptional

09 Apr 2021

Verified traveler

Our stay at Hotel Panacea Tulum in the residential suite (room 15) was so special. We stayed for a week and it really felt like home. The front desk staff Reuben, Daniella, and Lorena felt like family and I will miss them so much! What makes a place special are the people in it, and the friends we met in this hotel is priceless. I HIGHLY recommend staying at this hotel for a unique, unforgettable experience.

Details:
Room: We initially booked the romantic loft with our own private pool due to COVID, but it didn't even have a table for us to eat. Therefore, we asked for a room change and were quickly accommodated. Our new room called the residential suite was incredibly spacious (around 1000 sq ft) with a kitchen, dining area, living room equipped with couch and TV, and a wonderful balcony w/ a lounge area and community table overlooking the pool. Our room got a ton of natural lighting as well and had such good energy. Bed was comfortable and bathroom was spacious with rainfall water head. My only small complaint is that there was no soap to wash your hands, so we went to go buy some. Other than that, the room was perfecto.

Cleanliness: Everything was cleaned when we arrived and everyday until we left. Also a minor issue, they cleaned our rooms everyday despite us putting the do not disturb sign on and telling the front desk. They also charge 100 pesos for doing the dishes so we bought our own stuff to do it.

All in all, thank you hotel Panacea. Hasta luego! -Quynh

Leisure Partner

10/10

Exceptional

16 Mar 2021

Punya

Amazing penthouse room!

I stayed in the penthouse and it was gorgeous! The decor and vibe of the place was so nice :)

Friends_and_family Friends

8/10

Excellent

24 Feb 2021

Marco

Good

No frills, great location!

Self

8/10

Excellent

07 Jan 2021

christina

Gorgeous Quite Yoga friendly spot

This place is amazing!! Just a heads up, they have a few different rules than the usual hotels in the states.
Only the guests registered in the room can stay overnight. Other guests can come visit from 10am until 10pm but have to leave their ID at the front desk while in property
Because of COVID they are strict about occupancy, since the police can and will come do occupancy checks.
They have an on-site security guard on the front door and property from 10p-10a so that’s a huge comfort.
They also have quite hours from 2p-5p, the owner is Italian and he does a traditional siesta during that time.
It’s a gorgeous property! Perfect for couples who want a nice quote place to relax and enjoy the sun. The property is top notch. The gym is amazing and well equity.
The staff are beyond helpful and speak Spanish well!
They have no coffee shop or restaurant on property but there is a food delivery service application called tomato you can use!
Most local restaurants close at 9:30
Love this place the most!! It’s quite and beautiful....

Friends_and_family Friends

10/10

Exceptional

03 Jan 2021

TORI

Recommend

Very comfortable place for extended working remote stay. Full kitchen and living room. Great WiFi and helpful sweet Daniel and Maria running the front desk.

Business Self

10/10

Exceptional

27 Dec 2020

LUICINA

Great hotel

Perfect apart-hotel. Very convenient location, full wifi. Parking, pool, gym. Staff is great and always above and beyond. I love it and will come back

Self

10/10

Exceptional

11 Dec 2020

Kevin

beauitiful grounds, room 17 was perfect with an outdoor kitchen and a large patio

Partner

10/10

Exceptional

20 Nov 2020

aidan

15 Nights

Quite simply one of the best hotels I've ever stayed at. The attention to detail is second to none. Everything is spotless throughout the hotel room and the hotel itself. The pictures were all accurate and it was better than the pictures in certain spots. The team at the hotel from reception, pool maintenance, security staff and cleaning staff could not have been more friendly, helpful and attentive. It was an oasis of peace and tranquility. I hired a bike from reception and it was a great way to see the town and get to the beautiful beaches. Thank you for making my trip so comfortable

Business Self

8/10

Excellent

18 Nov 2020

Eli

Very nice resort

Very friendly staff. Check in was fast and easy. Cleanliness of the resort was great. Would book again!

Friends_and_family Friends

8/10

Excellent

16 Oct 2020

Victor

Great Stay

Nice hotel. Good service and good location.

Friends_and_family Friends

10/10

Exceptional

02 Aug 2020

GabrielaRios

Excelente.. Hermoso lugar y muy buena atenció. Lo recomiendo

Leisure Family

10/10

Exceptional

28 Jul 2020

Verified traveler

Perfect getaway spot

We LOVED this property! The small staff was all super friendly and did whatever they could to make sure we had everything we could want. Due to travel restrictions the resort was basically empty and they were still operating as if it was full of guests. We had a private yoga session at the hotel that was really cheap but incredible & the property has a small but perfect gym. The property is new and everything is so well done from the front desk to the landscaping to every detail in between. We rented one of the penthouses with a private pool, it was everything we could have asked for. I would absolutely recommend this place to anyone!
Great air conditioning
Felt very safe and secure
Very clean
Friendly staff
Free Parking

If you like to be away from the crowds and relax this is the spot.

Partner

10/10

Exceptional

27 Jan 2020

Matthew

Lovely suite with nice balcony and living area to sit back and relax. Well equipped kitchen if you fancy cooking.
Nice pool and gym facilities.
Staff were always very welcoming and helpful!
A bit out from Tulum Centro but easily reached by car or taxi in under 5minutes, or you can borrow the hotel bikes.

Leisure Self

10/10

Exceptional

21 Jan 2020

Verified traveler

The staff was very helpful. The hotel was very nice

Leisure Friends

10/10

Exceptional

22 Apr 2019

Verified traveler

Our stay here was great! It was great to be in town, but tucked back on a quiet street. The room was very nice and comfortable and the pool was very clean and enjoyable. We would defiantly recommend staying here.

Leisure Partner

10/10

Exceptional

01 May 2026

Roberta

Lugar maravilhoso

Partner

8/10

Excellent

28 Feb 2026

Cédric

Logement spacieux, piscine bien entretenue et aménagement des abords arborés, total dépaysement.