Hotel Krone

4/10

Poor

26 May 2026

Janice

This Hotel was assigned to us as part of an airfare package on our Emerald Rhine River Cruise. The hotel was 1+ hours by coach from our disembarkation in Basel. The location was poorly located to the central location for access to restaurants, shopping and meeting points for excursions. The breakfast was 25. Euros x 2 and very overpriced for their offerings. Everything in the surrounding area was closed on Sunday as well as Monday was a holiday therefore we struggled to find a restaurant for dinner including the hotel restaurant which was closed. They should have informed us at the reception checkin on Saturday when we arrived at 9am and could not check in until 3pm which was very inconvenient.

Partner

10/10

Exceptional

03 Mar 2026

richard

The staff was fantastic. Can't wait to return!

Family

10/10

Exceptional

18 Jan 2026

Bernardo

Ample room, very comfortable. Location is excellent! Clean and very friendly staff.

Family

10/10

Exceptional

11 Jan 2026

Nikola

Staff was friendly and super helpful and room was spotless

Leisure Friends

10/10

Exceptional

05 Jan 2026

Maria Teresa

Staff were very helpful and welcoming. Tram station in front of hotel made is easy to access parts of town.

Leisure Self

8/10

Excellent

04 Jan 2026

Antonius

room was fine all of Switzerland was clean but expensive

Leisure Partner

10/10

Exceptional

26 Dec 2025

Janet

Great location with tram access to the city center. Wonderful helpful staff and a very comfortable room.

Partner

10/10

Exceptional

15 Nov 2025

Jesus

Excellent stay, great location, facilities and services.

Partner

10/10

Exceptional

15 Nov 2025

Jesus

Excellent stay, great location, facilities and services.

Partner

10/10

Exceptional

05 Nov 2025

Jesus

Excellent stay. Nice, clean, great customer service and very centric.

Partner

10/10

Exceptional

16 Oct 2025

Ellen

I loved the location. The staff was very friendly and the restaurant was great!

Self

10/10

Exceptional

02 Oct 2025

Erin

Staff was helpful and able to check us in early which was amazing as we just got off a flight. They are very close to a bus stop and transportation is easy. Bakeries nearby for breakfast if don’t want to eat. Hotel had a hot water kettle for instant coffee. Beds were comfortable and offered water. Great hotel to spend the night after just getting into the country. Felt safe and no issues. Had amenities in room.

Leisure Family

10/10

Exceptional

21 Sep 2025

Tomi

Proximity to the town was amazing

10/10

Exceptional

14 Sep 2025

Alan

Staff were very accommodating with early check in and late check out.

Leisure Partner

10/10

Exceptional

05 Sep 2025

Bruce

All good! Would highly recommend!

6/10

Pleasant

17 Aug 2025

Sookraj

Bad experience. The small safe to keep our passport, extra money never worked. Light/Power went off twice in our room. Only 2 sachet of white sugar & tea bags provided for 3 adults, no fridge on such hot days. Staff would not make an effort to resolve these small demands which can make a difference. There are no facilities like a gym, etc. You just get an average size room with bath/toilet and a small kettle, some coffee sachet but no milk and a wardrobe. Apparently you can buy milk at the reception but no-one told us. I would like some refund/compensation for the inconvenience caused.

Leisure Family

8/10

Excellent

15 Aug 2025

James

An updated TV would be good, so you can stream from phone.

Business_and_leisure Self

8/10

Excellent

09 Aug 2025

Arnold

Property was good the breakfast was poor. Did not replenish food and most of was cold

10/10

Exceptional

07 Aug 2025

aniqa

So convenient. Bus station right across the hotel. Staff was v kind and helpful.

Leisure Family

8/10

Excellent

02 Aug 2025

Arnold

I

Leisure Partner

10/10

Exceptional

06 Jul 2025

OFELIA

The property is very clean and accessible for transportation, very nice hotel

Leisure Partner

10/10

Exceptional

29 Jun 2025

Albina

Very quiet, clean, perfect location with stores around, 10 min walk to main railway station, old town and shopping streets. Coffee/tea maker, small fridge, comfortable seating area, like everything is excellent! We stayed here twice! Highly recommended!

Business_and_leisure Partner

10/10

Exceptional

28 Jun 2025

Emily

Had a fab stay, loved walking down the straight to take a dip in the river.

10/10

Exceptional

25 Jun 2025

Alexander

Exellent Hotel
Small but perfect

Leisure Partner

4/10

Poor

22 Jun 2025

Katie

Check in was fine, but I would say this hotel is very expensive for what it is and what you get. My husband was electrocuted by a faulty hairdryer supplied by the hotel, and when raised when them they simply just gave us a new one.. this could have been much more serious than it was given my husband was also holding my 2 year old at the time. I would not stay here again, and would not recommend.

10/10

Exceptional

15 Jun 2025

Jerry

Hotel was very nice, Staff was very helpful.

Friends_and_family Family

8/10

Excellent

11 Jun 2025

Montasir

The hotel is clean and location is decent (in front of Kronenstrasse tram stop #11). The reason for a 4 is that the room was very small, and not all housekeeping is the same (sometimes they put everything back and sometimes not).

Partner

8/10

Excellent

07 Jun 2025

Ruth

Very clean, comfortable hotel. Friendly helpful staff.

Leisure Friends

10/10

Exceptional

26 May 2025

Alex

May 19-22 in superior room with the modern washroom. Stayed with family and a toddler. Reception team was super helpful, we arrived easy and luckily there was availability to check in by 10:30am. Our plane arrived 7am.

The washroom was great, spacious, shower was great- loved the pressure and hot water. Bed was and living space was fine. Bed was soft for our preferences.

Great location, short ride on the tram to HB. Denner was very close and a kiosk was even closer. Few cafe/coffee shops a short walk away. Coop/mottos would be 10min walk or so .

Leisure Family_with_children

10/10

Exceptional

19 May 2025

Jacob

Great hotel

It's a high quality 4-star hotel. It is what it is.

Business

10/10

Exceptional

16 May 2025

Tracy

Great hotel. Front desk agents were very friendly and helpful. We got to hotel well before check in time and although rooms weren’t ready, they got us all checked in so it would be a quick key pick up later. They happily stored our luggage. We returned a couple hours later to drop our Lindt chocolate purchases and were surprised to hear rooms were ready for us. Cozy rooms, very clean. The location is so easy to get to by public transportation (tram) that connects to easily to main train station, airport and all the sights of Zurich.

Leisure Friends

6/10

Pleasant

06 Apr 2025

Kevin

Room pretty small despite having booked one of their larger rooms. Came with kitchenette area but with no hob to cook or any cooking utensils, plates, cutlery etc. this seemed kind of pointless.

Friendly and helpful check in service, clean, nice quiet location 10 minutes by tram to the train station/old town.

Business

10/10

Exceptional

29 Jan 2025

Verified traveler

Very Good Value for Money

Short city trip for a few nights. Tram facing room but i wasnt disturbed by tram noises. Easy access to Zurich centre, nice and friendly staffs & fine dining restaurant just below made the stay well worth the while.

Self

10/10

Exceptional

26 Jan 2025

Zhaoyi

Quiet and chic neighborhood with great options of restaurants. Convenient and helpful staff. Breakfast is also great.

Leisure Self

4/10

Poor

16 Dec 2024

Kathy

Uncomfortable beds

Beds were not the twins we requested. Beds were like rocks. Shower flooded the floor. Location was good. Front desk was good.

Friends_and_family Family

10/10

Exceptional

14 Dec 2024

YDANIA

Good

Leisure Partner

6/10

Pleasant

08 Dec 2024

Teri Edna

Convenient to airport. Limited dining options within walking distance. Limited shop variety within walking distance. Convenient access to transit system.

Leisure Family

10/10

Exceptional

02 Dec 2024

Tomoko

I arrived at the hotel too early for check-in, but before I asked, they offered to let me have my luggage and confirmed whether I could check in. I asked for my room to be cleaned every day during my three nights, and it was always clean. It was in front of the tram station, so it was easy to get to, and even though my English was poor, the staff were kind and helpful. It was my first time in Zurich, but I would like to stay at this hotel again when I go to Zurich.

Leisure Friends

10/10

Exceptional

03 Nov 2024

Roy

Very nice and well located

Leisure Partner

10/10

Exceptional

26 Oct 2024

Adam

Excellent stay. Not one complaint!

Leisure

6/10

Pleasant

15 Oct 2024

Holly

It's 2024, what property does not have a USB port to charge electronics? It was ridiculous. I've never been somewhere that didn't have a USB port, so I could not charge my phone as the front desk told me there were no USB ports in the entire facility. Also, the area of the hotel was very suburban. It was not walkable to any restaurants or coffee shops. The room was clean and tidy but very warm so I didn't want to put on the air conditioner but I wanted to put on the fan and when it did not work, I went to the front desk and they told me that they don't allow you to turn on the unit in October, even if it is just for the fan and not for the air conditioner. They told me to open my window, which would have been wonderful but the bus and trolley stop were right outside of my window, so it was noisy in my room with the window closed nevermind, open.

Leisure Self

10/10

Exceptional

14 Oct 2024

Brittany

I stayed for a week in July. Tram stops right in front which was very convenient. It was clean and quiet, very nicely decorated. Many businesses and restaurants in close walking distance. Would definitely recommend.

Leisure Self

8/10

Excellent

23 Sep 2024

Anna Lynn

The staff is very nice and helpful. The bus station is outside the hotel. Everything is walking distance.

Leisure Self

10/10

Exceptional

20 Sep 2024

Doug

Everything was great, good recomendation through Emerald.

Leisure Partner

10/10

Exceptional

14 Sep 2024

Tammy

Check in went smooth, staff were very friendly and accommodating. We were able to store luggage on day of checkout. Beds were very comfortable.

Leisure Family

10/10

Exceptional

13 Sep 2024

Andre

The staff makes the Hotel a true gem. From the reception to the restaurant everyone is friendly and helpful, just outstanding.

Leisure Partner

10/10

Exceptional

09 Sep 2024

Verified traveler

Clean and quaint. Friendly helpful staff!

Loved everything about this place but wish the beautiful bathroom area had standard walls instead of etched glass. The light/noise wakes up a still sleeping companion

Friends_and_family Friends

10/10

Exceptional

03 Sep 2024

Natalya

Tram is close to hotel. It is very convenient.
Front desk is very professional and helpful. Nice hotel.

Leisure Self

10/10

Exceptional

01 Sep 2024

Janet

A wonderful hotel with great staff and a good location.

Leisure Partner

10/10

Exceptional

26 Aug 2024

Don

Only stayed one night, everything was fine.

Leisure Partner

10/10

Exceptional

25 Aug 2024

Adrienne

This hotel is central to a many things! It’s expensive like everything in Zurich but the price to quality ratio is good. The staff was extremely helpful and answered multiple practical questions. I would stay here again.

Leisure Family

10/10

Exceptional

24 Aug 2024

Rod

Property is close to town, clean and affordable

8/10

Excellent

30 Jul 2024

Donna

Clean

Leisure Friends

10/10

Exceptional

18 Jul 2024

Margaret

A charming European hotel, with very accommodating staff (fluent in English). One of the few hotels with rooms that can accommodate 3 people — a bit cosy, but doable. The restaurant next door is a bit pricey (so’s a lot of Zürich…), but there are a couple of eateries in walking distance, including a terrific, affordable cafe (Remo) less than a minute walk away. There’s also a grocer next door, and a pharmacy a short walk away, in case you need a soda, snack, or sunscreen. The tram stops directly in front of the hotel, and is a mere 3 stops to Zürich’s main train station, which is near the bus stop for a number of tour companies.

You could stay at a big chain place (eg, Marriot) or maybe a ritzier hotel. But for that classic European charm, exemplary service, nice accommodations, terrific convenience, and all at a fair price, you’d be hard pressed to do better. The next opportunity I get to travel to Zürich, I’ll be coming back. I think that’s a pretty solid endorsement. :)

Leisure Family

10/10

Exceptional

14 Jul 2024

Sudhakar

-

6/10

Pleasant

30 Jun 2024

Mariariosaria

Great service, nice room. A bit more expensive than it should be,

Business Self

10/10

Exceptional

29 Jun 2024

Nitya

Suiii

The hotel was a nice cozy and cute hotel which made you feel like you are at home

PS. It was skibati and yummy

Friends_and_family Family

8/10

Excellent

24 Jun 2024

Jennifer

This was a beautiful hotel, but very expensive for a one night stay.

Leisure

10/10

Exceptional

20 Jun 2024

Shamsuddeen

Good location. Very clean and nice rooms. Very friendly and nice staff.

Leisure Friends

10/10

Exceptional

19 Jun 2024

Isaac

The internals of the rooms are a beauty to behold. Staff in the reception were helpful and professional. Will recommend any day.

Leisure Friends

10/10

Exceptional

07 Jun 2024

Daissy

My family and I recently stayed at the Hotel Krone from May 24th to May 26th and had a wonderful experience. We were particularly impressed with the exceptional customer service and the overall quality of our stay. Additionally, the location is great. The tram stops right in front of the hotel, about 5 minutes from the central station. This made our trip very easy and convenient, allowing us to explore the beautiful city of Zurich and the breathtaking Lucerne in only 2 days.

We highly recommend Hotel Krone for anyone visiting Zurich.

Gina

Yonkers, New York.

8/10

Excellent

05 Jun 2024

Verified traveler

Great find. Very convenient for short stay.

It was a very nice hotel. Room was small for three people; but for a short stay it was fine. Restaurant was excellent! Staff were wonderful . I would stay here again.

Friends_and_family Family

10/10

Exceptional

01 Jun 2024

Kenneth

Loved our stay at Hotel Krone Unterstrasse. The room was perfect. Great bathroom, amazing shower, comfortable bed, good internet and the staff were amazing. They gave us great ideas for exploring Zurich and places to eat. Our transport to the airport failed to show and the staff got us a cab within minutes.

Leisure

10/10

Exceptional

29 May 2024

James

Loved the space. Very friendly staff.

Business_and_leisure

10/10

Exceptional

22 May 2024

William

Isabel was awesome

Business

10/10

Exceptional

21 May 2024

Colleen Murray

The staff was great and helpful. The rooms are very clean and the beds are so comfortable. Transportation is right out side the door, it is a very convenient location.

Leisure Family

10/10

Exceptional

10 May 2024

Mary Kay

Front desk staff extremely helpful . Rooms very clean and well appointed.

Leisure Partner

10/10

Exceptional

21 Feb 2024

Verified traveler

Highly Recommended

Located near tram stops and convenience store. The restaurant is very accommodating and varied foods on the buffet.

10/10

Exceptional

22 Jan 2024

Margaret Elizabeth

Hotel Krone - highly recommended

Ms. Melanie Honneger at the Restaurant is very nice and accomodating. She helped me to find something to eat from the breakfast buffet with my special dietary issues.
Ms. Melanie Honneger is very kind, helpful and has great compassion for all Hotel guests!

Ms. Honneger is truly an asset to your Hotel.

Self

8/10

Excellent

03 Dec 2023

Ngar Fong

Staffs are so helpful and the tram station is right in front of the hotel very convenient

Leisure Friends

6/10

Pleasant

18 Nov 2023

David

Rooms were not quiet at all and beds weren’t comfortable

Leisure

6/10

Pleasant

04 Nov 2023

Trish

Nice stay before cruise. But AC did not work well so the room was very hot.

Leisure Family

10/10

Exceptional

23 Sep 2023

Derek

Great location, friendly staff, nice room.

Leisure Self

4/10

Poor

15 Sep 2023

Rosalind

The front desk was excellent. Restaurant service was poor, there were two employees working on the morning that we were there. The younger one with short, black hair does not belong in customer service. She would not look you in the eye. Our friend who joined us later randomly commented about this as well. It was difficult to get her attention for a coffee. We would have happily helped ourselves if that was an option.

Our room did not have a refrigerator as it should have and was advertised. We arrived back late from the Lindt Chocolate factory tour ready to place our purchases in the fridge only to find that the allocated space was empty. We reported this the following morning and was told that they are removed and only provided upon check in. Apparently one was ordered to be delivered and that did not happen. I commented on this very strange process and was told that they cannot afford to have 80 fridges running, if not required, given the cost of living, so they literally wheel them away after every stay. I have great difficulty accepting this explanation. I am unsure about the state of my chocolates but can only hope that they are intact as I continue on the rest of my travels. This concern was raised at the front desk and I was disappointed that a discount was not offered as the service that I paid for was not provided.

It should be noted that this was the fourth place that I stayed at in Switzerland and did not experience this issue anywhere else.

Leisure Friends

10/10

Exceptional

11 Sep 2023

Bettina

It was a brief stay, but all was great!

Business_and_leisure Self

10/10

Exceptional

11 Sep 2023

Francesco

Nice big room. Very quiet becaus we were in the back.

Leisure Family

10/10

Exceptional

31 Jul 2023

Hayden

Hotel is near the city center. Train station right in front of the hotel.

Leisure Partner

10/10

Exceptional

29 May 2023

Janeen

The hotel staff were very friendly and always willing to help with any questions we had on getting around Zurich. The best part was having fresh bedding and towels daily, that felt clean and disinfected. It made it easier to sleep at night after a long day of touring the beautiful city as well as day trips to the surrounding counties.

Leisure Family

10/10

Exceptional

20 Apr 2023

Jessica

There is a tram stop right in front of the property. It is very convenient for getting around. There is a great restaurant called Mould across the street. The front desk was very helpful & we we’re grateful they spoke English.

Leisure Friends

2/10

Poor

26 Mar 2023

cezarina

Nothing as expected

Nothing as described, booked 3 adults room and received a regular double bed where was added a foldable bed at the feet of tge other teo people. It looked liked tgree people are sleeping in the same bed with no mord room to move around. If tge hotel has no capability to accomodars 3 adults it should not be added on any booking platform. I had to book a separate room to make my family confortable.

10/10

Exceptional

22 Feb 2023

Elena

The hotel is impeccable! The room is clean, staff is very friendly and breakfast is delicious. We love the beans!

Leisure Family

10/10

Exceptional

26 Sep 2022

Gerard

Clean spacious room. Large comfortable bed (but pillow too soft for me).
Hotel located just 10 mins on 14 tram from city centre. Close enough to quickly get to city and train & bus/coach transport but far enough to miss the noise of the city centre.
Very helpful staff. especially lady on reception who solved my problem with boarding pass e-mail.

Leisure Self

10/10

Exceptional

11 Sep 2022

Barbara

The room was nice and clean and the staff were friendly and helpful.
My early arrival was accommodated and this was very much appreciated.

Leisure Self

10/10

Exceptional

09 Sep 2022

Billy

The hotel staff are absolutely incredible one couldn’t ask for better treatment. The restaurant is great food and service is wonderful as well.
Our room was a bit small but we were able to make do. Sorry to say but the AC is not adequate. But this is my only negative comment about this hotel.

Leisure Family

10/10

Exceptional

23 Jul 2022

ROBERT

Excenllent location supplemented by an excellent staff.

10/10

Exceptional

12 Jul 2022

ROBERT LEWIS

We have stayed here previously and continue to like the facilities. This stay was unique when a structural problem was discovered in the room. The staff immediately set out to limit our inconvenience.

8/10

Excellent

01 Jul 2022

Reginald

Well situated and quiet

Leisure Partner

10/10

Exceptional

01 Jul 2022

Franco

Staff were friendly and helpful.

Leisure Partner

10/10

Exceptional

28 Jun 2022

Ren Jun

Professional staff and public transport are easily accessible! Tram station is situated right outside the hotel and it takes about 5 mins to get to the main station and 10 mins to city centre. Room is spacious and clean. Breakfast is good too

Leisure Self

8/10

Excellent

30 May 2022

Kevin

Excellent location. Only a fifteen- minute walk to downtown or a short tram ride to HB. Staff was super friendly and helpful. Room was clean, spacious. Great experience.

Leisure Family

8/10

Excellent

24 Apr 2022

Judy

Okay for a night

Nice hotel. The beds aren’t comfortable, Thin mattress on wood. One night was fine, but I wouldn’t recommend it for any longer. The restaurant downstairs was nice. Very convenient. We sat outside in the afternoon for a drink and cheese platter. Service was good. Train line right at hotel, we used Uber to get around.

Friends_and_family Family

10/10

Exceptional

09 Feb 2022

John

Nice neighborhood, great central location. Right on the trolley line. Really nice hotel.

Leisure Self

10/10

Exceptional

03 Feb 2022

Manfred

Very pleasant quiet and comfortable

Business Self

10/10

Exceptional

14 Jan 2022

Manfred

A pleasant business hotel

10/10

Exceptional

15 Nov 2021

Johannes

Great location. very Easy access to public trans. Closevto main part of he city and main train station.

Business Self

10/10

Exceptional

16 Oct 2021

Edgar

Great hotel

Great stay, staff at reception was very friendly, four stops from main train station, public transportation station at front of the hotel. Will stay again without question.

Friends_and_family Family

10/10

Exceptional

25 Sep 2021

Verified traveler

Excellent stay!

Great hotel. Very clean, very spacious room. Friendly staff. Easy walk from the main train station. Definitely recommend!

Partner

10/10

Exceptional

29 Aug 2021

Ling Lee

None

Leisure Family

6/10

Pleasant

27 Aug 2021

Amanda

We loved the atmosphere and decor of the lobby area, outdoor seating, bar, and restaurant area. However, the actual room we stayed in was a bit disappointing. Small room with view of connection to town houses and garbage alley way. Unfortunately there was also dead tiny bugs all over the top of the windows and window sill in the bathroom. The actual beds were okay, in that putting together 2 twin size beds to make one large bed. It did make it comfortable for my husband and I to lay next to each other but the mattresses were definitely too firm for us. Overall it was ok, they front desk staff were very nice!

Leisure Partner

10/10

Exceptional

07 Jul 2021

Verified traveler

Functional and friendly hotel with on-site parking

A functional, well-furnished business hotel with convenient on-site parking (at CHF 20 per day). The hotel restaurant proved surprisingly decent, specialising in tartar of multiple varieties. The staff at reception were friendly and accommodating. The centralised air-conditioning was on the weak side so we were lucky to have stayed there on a cool summer day.

Partner