Name: The Robertson Hotel
Address: 135 Illawarra Highway, Robertson, 2577, AU

8/10

Excellent

01 May 2026

Leslie

I loved my stay in this fabulous old hotel! Great atmosphere, bit quirky and amenities old (I stayed in a room with a bathroom down the hall) but it was clean and grand with heaps of character. Staff were really friendly and helpful. Grounds are a slightly overgrown mysterious adventure. Will come back.

Self

10/10

Exceptional

02 Apr 2026

Nicola

A very unique hotel, old but very gracious

Partner

4/10

Poor

20 Mar 2026

Vicki

They don’t answer their phones, messages or emails. Apparently no one was in attendance for 3 days. More than half of the wine list was not available, staff did not know the difference between a Cabernet Sauvignon and a Burgundy. The staff did try their best at times. The menu was very limited, the bar did not open until 5pm. The rooms smelled of smoke. It is a beautiful old building, we really tried to enjoy our stay, however we will not return.

Partner

2/10

Poor

01 Mar 2026

Michael

Accomodation was not clean. Bathrooms were very dirty. Very overpriced. Would not recommend or stay again

Partner

10/10

Exceptional

27 Feb 2026

Miriam

Very cool old place with some beautiful rooms

Leisure Family

6/10

Pleasant

19 Feb 2026

Niall

Lovely old style building. Room comfortable and quiet but the only option available at time of booking were rooms with a shared bathroom. Which was the main problem with the stay. Initially we had access to a shared bathroom next to our room. But the bathroom doors didn't lock (or even close properly) and the toilet cistern leaked continually. When we reported this to the front desk, instead of fixing the door and cistern they simply closed off the bathroom and re-directed us to other shared bathrooms further away.

The hotel was full and these older (under)renovated bathrooms were simply not up to the task. Hair in all the drains, and generally messy. Limited shower cubicles etc. If the hotel persists with shared facilities they really need modern bathrooms...

Partner

8/10

Excellent

18 Feb 2026

Glenys

Very pleasant staff, clean room and spotless fresh bedlinen

Partner

10/10

Exceptional

22 Jan 2026

Sara

Staff were incredibly welcoming and made sure we were looked after.

Leisure Family

10/10

Exceptional

13 Jan 2026

Natalie

The Robertson Hotel is a sanctuary where the raveled sleeve can be knitted up again :) Beautiful surrounds, friendly, attentive staff, lovely breakfast. My only worry is that its gentle, historical charm will be lost in future development. Sydney needs this kind of retreat from its mass tourism culture.

2/10

Poor

05 Jan 2026

Tom

Staff completely uncontactable after 5pm....

8/10

Excellent

05 Jan 2026

Rob

Amazing building and grounds, friendly staff and lovely room.

Partner

10/10

Exceptional

28 Dec 2025

Kusum

Very good breakfast

10/10

Exceptional

12 Nov 2025

Patricia

The room was spotless. However, we were there for three nights and the room was not serviced during our stay.

Partner

8/10

Excellent

12 Nov 2025

Susan

It was a very nice stay checkin staff on arrival were amazing.However check out very poor the young man was rude and didnt seem to know what he was doing.Made the trip for our friends and us a bit sour spoiled the whole experience..Shame

Leisure Friends

10/10

Exceptional

28 Oct 2025

David

I'd go back.

10/10

Exceptional

28 Oct 2025

Michael

The room was amazing. The checkin process was efficient. The gardens were amazing and peaceful. Also, Jason and Annela were friendly, professional and helped make my stay a fantastic one. Thank you.

Leisure Self

10/10

Exceptional

19 Oct 2025

Michael

Somewhat dated bedrooms, no facilities to make a hot drink.
Location excellent

Leisure Self

4/10

Poor

30 Sep 2025

Annette

The hotel rooms are tired and in need of some TLC. The food was ordinary and very overpriced.

Leisure Friends

10/10

Exceptional

24 Sep 2025

James

Lovely heritage feel steeped in the history of the area.

Leisure Family

10/10

Exceptional

20 Sep 2025

Pip

Fantastic, lovely old world charm

Leisure Partner

10/10

Exceptional

20 Sep 2025

Desley

The Robertson Hotel has charm and the rooms are well appointed.

Leisure Family

6/10

Pleasant

09 Aug 2025

Doris

Nice location for a special event, but would not stay again overnight, better value for money elsewhere.
Poor amenities, broken furniture in the room and overpriced on weekends, food is only average.

Leisure Partner

8/10

Excellent

12 Jul 2025

Cassandra

Great location for our Christmas in July dinner and stay with friends. They did run out of quite a few of the bottles of wine though

Leisure Partner

10/10

Exceptional

11 Jul 2025

Brianne

We had a lovely stay. The rooms were large and the bathroom was huge. The staff were very accommodating and the hotel was lovely and warm.

Leisure Family

10/10

Exceptional

03 Jul 2025

Janelle

Robertson is a lovely little town, the the Robertson hotel was warm and cozy and put on a great \"Xmas in July\" meal. Loved it

Leisure Friends

6/10

Pleasant

08 Jun 2025

Peter

Generally overpriced for a 3 star hotel. The building has wonderful charm but needs some attention by the owners.

Leisure Partner

6/10

Pleasant

05 Jun 2025

ANTHONY

ROBERTSON HOTEL VERY DISAPPOINTING

We have just stayed 4 nights at the Robertson Hotel which was very disappointing. Our room was spacious however it lacked so much. There was no wardrobe or draws in the room only a towel rack to hang cloths. There was no tea or coffee making in the room only in the hallway for everyone to use which kept running out of coffee. There was no fridge in the room. We normally only use skim milk in our tea and coffee so we carry our own but we were not able to have it for the 4 nights as we could not keep our milk cold. There was only 1 single exposed PowerPoint which was at floor level. All other power points were behind the bed. With only 1 single PowerPoint how do we and families charge multiple phones, ipads and laptops and not even have a table to put them on. My partner likes to wash her hair while we are away but there was no hair dryer in the bathroom and I use an electric shaver however there was no PowerPoint in the bathroom to use her travel hair dryer and my electric shaver. Some of the blackout curtains need replacing as they were badly torn.
The hotel has that old world charm and is expensive to stay however having stayed in many hotels throughout the world and within Australia I could only give it a 2 1/2 to 3 star rating. The accommodation rooms are on the 1st and 2nd floors with no lift.

Partner

8/10

Excellent

30 May 2025

Tina

I had a room with shared bathroom. Room was nice and quiet. There are 2 shared bathrooms- one for ladies and one for gents. The ladies had 3 toilets and 2 XXL shower cubicles to shower and dress. Very clean, tidy and well stocked. Downside was my room was at the end of the hall so a bit of a walk at night. Lovely old charm hotel.
We enjoyed a Murder Mystery night. The food was ok, would have been better warm. Breakfast was also cold - warming up the plates would help on cold days.

Leisure Friends

10/10

Exceptional

13 May 2025

Rex

Great value nice staff.

Leisure Family

10/10

Exceptional

23 Apr 2025

Maev

Great stay and the staff were amazing

Leisure Self

10/10

Exceptional

20 Apr 2025

Hanan

Beautiful heritage property. Friendly staff. Great food. Lots of thought of little touches like the bookshelf and coffee tea making facility on the floor I was staying at. Also the fire places, piano, and lounges everywhere makes this place special and welcoming. It wasn’t my first time here and will not be my last. Highly recommend nearby attractions. Fitzroy Falls (also has a tourist centre and cafe), Belmore falls (both falls can be seen within a couple hundred meters if not less, with the option to walk further), Robertson Pies, the local shops attraction including the cheese and olives store, etc.

Leisure Self

10/10

Exceptional

20 Apr 2025

ANITA

Great staff and beautiful hotel

6/10

Pleasant

04 Apr 2025

Laurence

Beautiful old building definitely in need of updating of rooms for the price

Leisure Partner

8/10

Excellent

04 Apr 2025

Vickie

Beautiful old world hotel. Love the fireplaces and the knick knacks around the hotel.

Needs a lot of maintenance. Our toilet door wouldn't close. One of the cold taps wouldn't turn on and the two hot taps wouldn't turn off! Heating in room also didn't work.

Leisure Family

10/10

Exceptional

06 Mar 2025

Joann

Lovely heritage hotel with stunning dining areas and grand stairway. Beautiful trees. Food was excellent and tasty. Thank you for a lovely stay

Leisure Friends

8/10

Excellent

15 Feb 2025

Karol

Very nice and quite place

Partner

4/10

Poor

12 Feb 2025

Matthew

After booking on line on day of arrival, received a call during lunch from hotel demanding credit card. Dod not feel comfortable giving so declined. On check in reception was rude, did not say welcome or hello, or have a nice stay. My credit card was typed manually into the hotel computer which made me feel uncomfortable. Despite hotel being empty was put in small room with good view of the bins. On checkout manager was rude in providing directions to pool. I noticed that as soon as we had left the room a cleaner went to a room to check, coming back with a towel we forgot. I have no idea if they deleted my credit card detail. In all the commotion i left my phone charger in room which hotel will nit send me without me first posting a reply paid envelop.

Leisure

10/10

Exceptional

12 Feb 2025

Martin

Absolutely first class

Business_and_leisure Partner

6/10

Pleasant

10 Feb 2025

Anthony

A pleasant stay, comfortable bed, lovely bathroom, great bar and relaxing sitting areas. Winter would be extra special. Parking not so good and no staff when checking out, waited far too long and it’s become very pricey.

Leisure Partner

6/10

Pleasant

09 Feb 2025

criton

As a heritage style building it is quaint, but the lack of a lift and no air conditioning is not ideal. The general shared area for communal tea making and adjacent library are not cleaned or vacuumed regularly. Room windows cannot be opened despite absence of air conditioning. Overpriced for the service provided.

Leisure Self

8/10

Excellent

14 Jan 2025

Rachel

The grounds were beautiful and the property was unique and historical. The staff were lovely and went above and beyond.

Leisure Family_with_children

8/10

Excellent

14 Jan 2025

Kerrie

Nice and relaxed

Second visit almost as good as the first. Lovely old hotel, great vibes in the lounge area. Chose to eat in town as menu had changed since our last visit and had limited options.

Partner

10/10

Exceptional

09 Jan 2025

Christie

We had a great stay at The Robertson. We enjoyed the grand old hotel and grounds. The staff were helpful and very kind. We enjoyed a couple meals there and the food was terrific.

Leisure Family

2/10

Poor

05 Jan 2025

Muhammad

The property condition is not good at all ! Rooms are smelly!

10/10

Exceptional

26 Dec 2024

Louise

The property has such character and the gardens are lovely. The food at the restaurant was delicious. We were lucky to be able to stay in a large king room for a great price as it was a Sunday night. We will definitely stay again.

Leisure Partner

10/10

Exceptional

23 Dec 2024

Lucy

Wonderful hotel. So much fun to step back in time.

Leisure Self

10/10

Exceptional

05 Dec 2024

RHonda

We loved the hotel, very comfortable beds. Great ambience for our stay during a family wedding.

Leisure Family_with_children

8/10

Excellent

02 Dec 2024

Keesha

The property was unique because it was well priced and on beautiful grounds with gorgeous interior and delicious breakfast but the rooms did not have inidividual bathrooms.

Leisure Friends

8/10

Excellent

20 Oct 2024

Ruwan

Issues with the showers.I must admit there was a notice advising the guests, which was much appreciated.

Leisure Partner

8/10

Excellent

12 Oct 2024

Brian

Beautiful property with lovely gardens. Quiet and peaceful. Room was great. The only downside was that smoke from the fires downstairs could be smelt in the room. Overall a lovey stay.

Leisure Self

10/10

Exceptional

07 Oct 2024

MANUEL

The service from all staff was excellent, particularly Paula

Leisure Friends

10/10

Exceptional

02 Oct 2024

Annette

The Robertson Hotel provides a unique experience of how a hotel visit would have been in the early 20th century. It includes creature comforts we expect today. Our breakfast was delicious. We regret we did not stay longer in order to really relax. The building and the gardens are amazing.

Leisure

8/10

Excellent

28 Sep 2024

Lucy

The Stay was good , parking was okay , the shower was very very hot and took a bit to adjust as taps were quite sensitive. Bed was a bit uncomfortable. Room was clean and tidy, bathroom was lovely in our queen room. Bar area was nice, really like the fireplaces. Staff were lovely and helpful. A big old Hotel with charm.

Leisure Partner

8/10

Excellent

04 Aug 2024

Anvara

Beautiful heritage hotel with stunning interior and great ambience located on beautiful grounds with forests, animals and gardens. Perfect for nice quiet getaways

4/10

Poor

20 Jul 2024

Barry

No food service in the evening for guests staying for the night after Xmas in July lunch. No notice was given relating to this so it was most inconvenient and very disappointing

Leisure Family

8/10

Excellent

20 Jul 2024

Gill

Rooms clean. Food was great at night and breakfast would have been fantastic if there had been a plate warmer. Food was stone cold by the time we got to our table but the food itself was great 👍

Leisure Friends

10/10

Exceptional

12 Jul 2024

Victoria

Fantastic and well run Xmas in July event, including a bagpiper and Santa, the friendliest of staff. Rooms are a little tired but very clean with comfortable beds. Would highly recommend.

Leisure Friends

10/10

Exceptional

11 Jul 2024

Daniela

The old world charm and comfort of rooms and the cozy fireplaces and nooks to drink and chat and dine.

Leisure Family

2/10

Poor

29 Jun 2024

Teni

Our initial room had no toilet or bathroom then the second room was tiny had no storage whatsoever, not a single drawer or cupboard! Nowhere to put toiletries in the bathroom and the cold water supply so impossible to have a shower. Also no lift so moving luggage up 3 floors was very hard.

Leisure Family

10/10

Exceptional

26 Jun 2024

Mathew

Very friendly staff

10/10

Exceptional

24 Jun 2024

Melissa

Everything is unique about this property, truly like stepping back in time. Best spot is sitting in front of the fire & the staff are exceptional especially front desk

Leisure Family

10/10

Exceptional

10 Jun 2024

Emily

We had a nice stay, fun venue and room was very nice. Only thing we would improve would be the shared bathrooms. The ladies bathroom had three toilets with two of them out of order and the third not flushing properly. This was on the weekend of 8-10th of June 24.

Leisure Partner

10/10

Exceptional

20 May 2024

Madeline

Stunning place to stay. So peaceful, so clean, so stylish. We loved sitting by the fire in the evening. Staff very helpful

Leisure Partner

8/10

Excellent

14 Apr 2024

Alex

Grand Old Historical Dame

Loved the historical hotel, with the fireplaces and decorative touches. Spacious room just a shame no where to store clothes.

Partner

8/10

Excellent

11 Apr 2024

charles

didnt like shower it was leaking

Partner

6/10

Pleasant

31 Mar 2024

chris

Lack of cold water pressure for shower and bed mattress need updating

Leisure Partner

10/10

Exceptional

31 Mar 2024

Brian

great hotel in the old traditional sense

Leisure Partner

8/10

Excellent

16 Mar 2024

Kevin

Is was a historice place

Leisure Friends

6/10

Pleasant

15 Mar 2024

GRACE

The property is old. The common areas have been updated and are lovely, but the bedroom and bathrooms need some TLC. The beds are not great at all, saggging badly. And wooden bed head not secured to the bed so bang against the wall at the slightest movement.

10/10

Exceptional

11 Mar 2024

Melissa

The historical charm and beauty is one thing but so is the incredible service by the front desk staff. Both (gentleman on Saturday & lady on Sunday) were incredibly helpful & welcoming in a warm way and we left feeling so grateful for the overall experience! There is nothing to fault with this property we absolutely adored our stay and will be back time and time again. What a beautiful building, grounds, service & town so happy we found this gem!

Leisure Family_with_children

10/10

Exceptional

10 Mar 2024

Karen

Beautiful old style hotel on lovely grounds. Friendly staff. Overall, a great place to stay.

Leisure Partner

8/10

Excellent

10 Mar 2024

Yvonne

Everything was okay

10/10

Exceptional

06 Mar 2024

Karen

Lovely venue. Lovely friendly staff.

Leisure Partner

10/10

Exceptional

25 Feb 2024

sherie

The property had a unique atmosphere with its heritage, internal bathroom fireplace, dining rooms, windows. It was excellent.

Leisure Friends

8/10

Excellent

24 Feb 2024

Jeff

Robertson Heritage.

We were only at the hotel for a short time, and so did not sample all that The Robertson had to offer.
The staff were friendly and efficient and the room was huge with a wonderful en-suite.
Parking was a little scarce and the road through the car park could do with some work to fill in the potholes.
The hotel is beautiful and the ambiance continues throughout the hotel.
We would definitely return for the right occasion.

Partner

8/10

Excellent

14 Feb 2024

Deborah

The atmosphere at the hotel was great as were the surroundings. Staff were friendly and helpful and the coffee and breakfast were delicious. The rooms really need to have tea/coffee making facilities rather than having to go down the hall to make a cuppa and the inclusion of a bar fridge and hairdryer would be great.

Leisure Partner

2/10

Poor

04 Feb 2024

Keeley

No fan or air conditioning in rooms, terrible service. Would not recommend

Leisure Partner

10/10

Exceptional

29 Jan 2024

Johnatan

My husband 65th suprice weekend birthday celebrati

was amazing place to Celebrate my husband 65 th birthday I Recommend go for drive Bowral town. Nice cafe and shop . Robertson hotel was excellent. As soon we arrived we are greeted with lovely happy smiles with front desk and staff were lovely and friendly. We did walk around the garden and nice lovely pool areas. At night we seat at the bar for a nice cocktail and husband have a beer. Buffet Breakfast was so good with barrista coffee. I cant say any more - it was a beyond expectation of this hotel.
As someone who has been working in hospitality and hotels for more then 30 yrs, I like to share my experience on this hotel. I recommend this hotel was excellent. only one thing on this hotel my comment is room don't have air in the room . I still give the hotel 4.5 ⭐⭐⭐⭐✨

Partner

6/10

Pleasant

07 Jan 2024

Belinda

Shared bathroom is very old, but historical
Needs cleaning regularly
Needs sprucing up, one toilet cistern from 1920s on the fritz,
Hair all over shared shower, thongs a must for shower

8/10

Excellent

06 Jan 2024

Megan

Beautiful old world charm. Amazing dining and sitting room and sunroom. Delicious food, service by Luca especially outstanding. Quiet, private and very relaxing.
Bathrooms however very outdated and lacking in comfort. Not enough lighting for reading in the main lounge room either. No clear directions for car parking either.

Leisure

2/10

Poor

29 Dec 2023

Verified traveler

Great Staff but need a lot of help

great staff. needs a lot of help No wifi entire trip. coffee machine not working.

Friends_and_family Family

10/10

Exceptional

19 Dec 2023

Joanna

Loved the country house charm, and great staff!

10/10

Exceptional

27 Nov 2023

Helen

Beautiful 1920s property. What a treat to stay in such a special building! Enjoyed dinner and breakfast here. Room was lovely. Staff were exceptional.

Leisure Partner

4/10

Poor

13 Nov 2023

Verified traveler

2 stars only

Don't stay here if you are expecting basic comforts such as fridge, toaster, hair dryer or air conditioning and in some cases your own bathroom and toilet. The building has nice ambience on the ground floor which makes it interesting to look at but the accommodation is very poor. The building needs major renovations and repairs to restore this place to a first class hotel. The dining room is barely open and the place is run by minimal staff. A fire is run all year round and the smell of the fire rises to the accommodation above which makes it unpleasant.

Partner

8/10

Excellent

10 Nov 2023

Susan

Lovely old property

Leisure Partner

6/10

Pleasant

02 Oct 2023

Charmaine

Close to our wedding venue

10/10

Exceptional

01 Oct 2023

james

Beautiful location beautiful grounds and dinner was excellent

Leisure Partner

10/10

Exceptional

30 Jul 2023

Raj

Wonderful Christmas in July weekend stay. All the staff were very friendly. The rooms have been been tastefully renovated since I last stayed here 4 years ago.
The Christmas 'feel' was excellent - decorations, music, food, Santa, etc!
Highly recommended!

Leisure Friends

10/10

Exceptional

24 Jul 2023

Rocio

A beautiful place. We loved the “antique” style. It is a gem in the middle of a quiet town. The staff is lovely. Recommended!!

10/10

Exceptional

14 Jul 2023

Justin

We had a wonderful stay in the Robertson hotel. Beautifully decorated with Christmas trees and lights for ‘Christmas in July’ and the fireplace at the entrance provided a warm welcome. Our room also have a lovely view of the colourful tress canopy. Overall, this hotel transported us back to history! If you are a history buff, this is a must stay location ☺️

Leisure Partner

8/10

Excellent

13 Jul 2023

robert

Fires were great

Leisure Friends

6/10

Pleasant

10 Jul 2023

Verified traveler

Nice location but overpriced

It is a very nice location. Staff is very friendly and helpful. The lounge area is lovely and has a great atmosphere. However, once you go upstairs to the bedrooms area, everything becomes a bit shabby. Not only corridors but rooms need to be upgraded, too (i.e. curtains, lack of a wardrobe, no phone to call to reception, heating insufficient...). For this reason, I think it is overpriced.

Partner

10/10

Exceptional

07 Jul 2023

Lap-San

Lovely building which as a long history.

8/10

Excellent

01 Jul 2023

Melanie

This is a lovely property. The dining and bar areas are beautiful and well maintained. The accommodation was designed for an era of guesthouses rather than a modern hotel. Good quality bedding, very lovely. The halls need recarpeting.

Leisure Partner

10/10

Exceptional

24 May 2023

Leone

Very enjoyable and friendly staff

10/10

Exceptional

02 Apr 2023

David

Very Pleasant Stay at a hotel that turns 100 next year. Amazing that they have retained so many original features including the opulent (shared) bathrooms. Delicious meal and entertaining staff.

Leisure Partner

10/10

Exceptional

01 Apr 2023

Kylie

Loved the 1920’s style of the property, friendly and helpful staff.
Enjoyed our stay here

Leisure Partner

4/10

Poor

27 Feb 2023

Mike

Garden

Leisure Partner

4/10

Poor

21 Feb 2023

Verified traveler

Damp and smelly room

We stayed in a room without a bathroom. At first sight, the room looked nice, but we quickly came to realise that it was quite dirty in there. Worst of all was the terrible earthy smell and dampness in the room. It was not possible to keep the window open because it was broken, and there was neither air conditioning nor a fan in there. On a positive note, the toilets were close to our room. We will not be returning to The Robertson Hotel.

Partner

10/10

Exceptional

14 Jan 2023

Gerard

1930's charm. Wonderful breakfast. Beautiful grounds.

Leisure Family