Pandu Lakeside Hotel Tuktuk

Indonesia , Medan
Samosir, Tuktuk - Samosir Island
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20 reviews shown

10/10

Exceptional

02 Apr 2025

Marc

The staff is exceptional. Very attentive to my questions and knowledgeable of the area.

I enjoyed my stay.

8/10

Excellent

19 Jul 2024

Ivor

Quite central to food and entertainment. Has all the amenities a traveller needs. A bit old and run down but enjoyed the place.

Leisure Self

8/10

Excellent

31 Dec 2018

Mohd

Nice view of lake

4/10

Poor

26 Jul 2015

David

dont confuse with mainland sister hotel

Cheap. Noisy. Good setting, handy for the ferry, nice exterior and lakeside garden. Manegeress heloful, but bathrooms need complete refurbishment. Hot water only available certain hours, toilet didnt work properly,very grubby bath and tiles, old towels, basic rooms (not suoerior as advertised, no robes, not toiletries), and no coathangers...changing rooms made no difference...checked out early.

Partner

2/10

Poor

30 Apr 2015

Linka

Do not stay at this hotel - dishonest staff!

I have nothing good to say about this hotel. The staff are dishonest liars who are happy to cheat customers out of their money, and then lie to your face when you try to complain.
I knew I was arriving late at lake toba and would miss the last ferry to the island, so I searched under hotels in PARAPAT and booked this hotel from that listing. However, when I arrived at 1am after a 4hr drive from the airport I was told my booking was for a different hotel that was on the island and that I would have to pay again! They told me the other hotel was a different company with different management. This was a lie as I later discovered when I went to the other hotel to speak with the manager, who mysteriously was never available to talk to me. It is, in fact, the very same company, but they do not want to pay twice for 2 listings online and are happy for customers to pay twice for their terrible rooms instead. They admitted that my booking 'error' has been made before. A complete con. Zero concern for customer service.
The room itself was horrible, with a stench of sewage coming from the open bathroom, and the basin and mirror were disgustingly dirty, like they had never been cleaned. I had no choice but to stay there as it was the middle of the night. The breakfast that is included is an absolute joke. Worst hotel experience ever, during 5 months of travelling through Asia.

6/10

Pleasant

16 Dec 2014

Verified traveler

Beautiful view, but could use improvement

The view from the hotel was beautiful, but the room itself was not in the cleanest condition. The hotel staff were friendly, but had to be approached for assistance and/or with a question

6/10

Pleasant

29 Nov 2014

Rina B.

Fantasy island away from IT world

Place is serene and beautiful, very cold in the early morning. Beautiful sunset over Danau Toba. No internet, handphone nor TV. Enjoy the scenery.
The downside is the hotel needs major renovation on the toilets.

6/10

Pleasant

30 Oct 2014

Verified traveler

1 hour ferry ride

Quite nice accommodation, delicious meal provided (breakfast), it's hard to find HALAL stall around the hotel. The hotel serves HALAL food.

8/10

Excellent

09 Sep 2014

Syad

Great experience!!

I booked for one night stay at this hotel through expedia, and extended for another night because I loved it so much. I wish I could stay longer. The staffs are very friendly and helpful. I highly recommend this hotel.

6/10

Pleasant

10 Mar 2014

chee

hotel with beautiful view

This hotel has great potential.it has beautiful grounds and every room has a great view of the lake.It will look great with renovation.

Family

4/10

Poor

20 Jul 2013

Verified traveler

Not what we thought

We read reviews on trip advisor and was expecting somewhere very nice. This hotel is very run down. The staff, although eager to help, weren't really sure what to do. The first room we were shown was very dirty so we moved. The sheets still had lots of marks onion the second room due to being very old. The 'view' from the balcony is obstructed by very tall tres so that nothing can be seen. There was no hot wat the 2 days we stayed despite that there was supposed to be hot water between certain hours of the day. Their rates for motorbikes are more expensive too - we got ours elsewhere. You can get better, cheaper rooms in tuk tuk.

Family

10/10

Exceptional

08 Apr 2026

Hübner

Super

Partner

4/10

Poor

13 Dec 2021

Budi

Perlu renovasi

Kondisi Bangunan sudah tua dan perlu pengecatan agar tidak berkesan seram.

Friends_and_family Friends

10/10

Exceptional

13 Sep 2015

key

湖の見える居心地いいホテル

休みで訪れてゆっくりしたいならこのホテルが良いです。ぼーっと雲を眺めて過ごすのも良いしホテルの従業員の方々も気さくで優しい。バラッパからの便利も良くてまた今度も来ようと思わせるものがあります。

6/10

Pleasant

20 Jun 2015

Toshio

Wi-Fiが全くありませんでした

Wi-Fiは、公共スペースも客室も、全く提供されませんでした。「無料の飲料水」というのは、ボトルで提供されるという意味ではなく、公共スペースにウォーターサーバーがあるということでした。敷地は緑豊かで快適でしたが、建物は簡素で、部屋は寝るだけの場所という感じです。シャワーのお湯は6:00〜8:00と18:00〜20:00の間しか出ません。Hotels.comの価格と、フロントに出されている料金の間に、かなりの開きがあったので、事前払いで予約したことを後悔しました。

6/10

Pleasant

13 May 2015

Verified traveler

Slechte klantgerichtheid!

Ligging: prachtig! Direct aan het meer.Grote mooie slaapkamer, stonden géén stoelen in om te zitten. De badkamer \"gedateerd\", bad met vuile vlekken, kit overal, vuile gele voegen. Toilet kon niet doorgespoeld worden, douche werkte niet!
Om 22.20 gemeld (na sluitingstijd) ze zijn het komen!
Een sneetje brood extra en een 2e kopje koffie bij het ontbijt, was niet mogelijk, alleen tegen betaling!

Partner

2/10

Poor

18 Mar 2015

Henrik

Pengene tabt på Pandu Lakeside Hotel Tuktuk/ Parap

Der er 2 hoteller et i Parapat og et på Samosir, jeg fik ændret min booking til hotellet i Parapat, da vi kom kl 1 om natten var der ikke noget værelse. Vi måtte så bo og betale et andet hotel. næste morgen to vi til Tuktuk på Samosir, der var ikke noget internet. Vi prøvede at ændre booking til Pandu i Parapat, men det var ikke muligt. Så vi flyttede tilbage til det hotel som vi boede på første nat. 3 overnatninger tabt, pengene spildt.

6/10

Pleasant

08 Oct 2014

Katherine

預算有限可考慮的飯店 budget for stay

如果要求不高且預算有限可考慮，熱水只有pm6~8提供，而且要放水持續5～10分鐘熱水才會來. budget for stay, provided hot water only pm6~8, and hot water come after running water for 5~10 mins .

6/10

Pleasant

10 Mar 2014

tzjackx

bei der Bewertúng ist zu beachten, dass die Hotels allgemein einen geringeren Standard haben. Nichtsdestoweniger sollte das Bad / die Badewanne richtig gereinigt werden. Das Frühstück ist indonesich einfach. Hauptproblem war, dass kein / evtl. ein Mitarbeiter englisch verstand. Es wurde freundlich gelächelt und alles andere mit indonesischer Ruhe abgewartet oder aber im Scheckentempo überlegt und gearbeitet. Vorteil des Hotels ist die Ferry-Anlegestelle.

Family

6/10

Pleasant

04 Feb 2014

Verified traveler

fasilitas hotel

air panas untuk mandi tersedia pd saat jam tertentu saja.

Family